Your User-Friendly Guide
Avanti Telephone Sets
Telrad Avanti Quick User Guide
How to Make an Intercom Call
Dial the extension number or
Press the DSS Key (Name on the button)
How to Pick up a Call
Press the pick up button
Dial the extension number or trunk number
How to Transfer a Call
While on the call
Press transfer and the extension number or
Press the DSS Key
Hang up
To return to the caller
Press the flashing extension key
How to Put a Call on Hold
While on the call press the hold key
To return to caller
Press the flashing extension key
How to Program Call Forward No Answer / Busy / All:
Press Feature
Press 36 (for No Answer) or 32 (for Busy) or 35 (for All)
Press 2 (For all calls) or 3 (External) or 4 (Internal)
Enter the number you would like it forwarded to
a. Ex: 600 for Voicemail or the local # you would like it to go to
5. Hang up (either press SPKR or if you have lifted the handset, use the hook switch)
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How to Program Speed Dials using Speed Dial Bins or Hot Keys (On the phone map):
Each phone has the capacity to store up to 25 personal speed dials (depending on the programming done
by our techs). The main phone has the ability to facilitate up to 300 speed dial codes, if need be, again,
depending on the programming done by our techs.
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Press Feature
Press Speed Dial/Program
Enter the bin number you wish to store the number under or the button you wish to program
Enter the number you would like stored (Include dial-out and area codes ex. 9.604.555.1234)
Hang up
How to Program Your Memory Buttons
1. Press Feature
2. Press Speed Dial/Program
3. Press the Memory button to be programmed
OR Press Feature and then dial the desired feature code
(Feature codes are listed at the end of the handbooks)
4. Hang up
How to Conference Call
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Dial first participant….Dial 9 and then the telephone number.
Once in contact with participant press Transfer/Conference button.
Dial next participant…Dial 9 and the participant’s telephone number.
Once the 2nd participant picks up you will join the calls by pressing Transfer/Conference button.
5. Continue with these procedures for other participants (if required.)
The Telrad set Fixed Feature buttons make it very easy for staff to use any set in the
office, the Eight (8) buttons that surround the Left Hand side & Bottom of the Dial Pad are
all the same on all Telrad sets and therefore more user friendly. Even the four (4) buttons above the
Dial Pad are the same on all Telrad set models; however they can be changed to other one button
functions for other applications.
The MSG Button lets you know when you have voice mail or interoffice messages and the LCD display
will tell you how many voice mail and interoffice messages you have, you need only push the MSG
button to answerback interoffice messages or to go into your voice mailbox to get your messages.
The DND - Do Not Disturb Button will give you a solid red indication when you put your set into
DND and you can select from 30 Customizable “Absent from the Office or DND” messages that other
LCD set users would see when you are in DND mode. Alternatively, you can use your DND button for a
second level of DND called DND Call Forward or Call Forward Follow-Me and the DND button flashes
red and the LCD display tells you where your calls are forwarded to so you have an easy visual indication
of the status of your set.
The Mute Button allows you to activate the handset mute or speakerphone mute just by the push of the
same button as it knows whether you are on the speakerphone or your handset and it works!
The SPKR Button allows you to make and receive intercom speakerphone conversations or when on a
handset call and if another person in your office wanted to hear the conversation but not participate in a
speakerphone call the Telrad set user could push the Feature button and then the SPKR – Speaker button
and the conversation could be heard over the sets speaker without activating the speakerphone transmitter.
The Feature Access Button allows you to push it and a 2 digit letter code to activate system seldom
used features that have not been programmed onto a button on your telephone such as Feat 26 which is
the same as Feat BM to turn on background music to play over your set speaker, or Feat 22 which is CB
for Call Back and Que to a busy station or busy line, this combination of mnemonics (letter code
abbreviations) makes it very easy to remember features and not require a larger buttoned telephone set.
The Pick-Up Button lets you answer an incoming call when it does not ring at their set, and also pick up
a call ringing at another set or when they hear the night bell.
The Transfer/Conference Button is a multipurpose button used to transfer a call to another station and
to make an up to EIGHT Party Balanced & Amplified Conference Call (on up to 7 TELUS lines & 1
inside phone or more inside parties etc.)
The Speed Dial/Program Button lets you access personal (up to 90 No.) or system (up to 1700 or 2700
No.) speed dial numbers that you can program on your system. The program button is also used to
program one button feature access onto any button on your telephone.
The Redial/Pause Button is for last number redial and for programming pauses into speed dial number
for long distance access services, etc.
The Flash Button lets you reorder dial tone on the line you have accessed, or can be programmed to
enable you to access telephone company line services such as call waiting, conference calling, etc.
The Lo/Hi Button lets you set all the different ringing and voice announce, speakerphone levels of your
telephone set; when your phone is idle it is used for controlling the LCD contrast and for turning the
background music volume up or down, it is also used for scrolling through system or DND messages that
you might send or set onto your telephone.
The Hold Button is used for exclusive or inclusive hold so that if you want your line to only flash on
your set when you put it on hold you push this button once, if you want it to flash on all sets than push it
twice. The hold button can be changed in programming so that this is reversed. The DUAL colored line
lights of green or flashing green when in use or on hold by you and red when in use by others makes it
even easier to identify your lines versus others.
Telrad set users can select from 1 of 9 distinctive ring tones that enables them to customize their
sets ringing so they can easily tell if it is their set that is ringing when they are not right beside their desk;
simply push the *star & # pound button together then push from 1 to 9 on the keypad to select.
The “Hot Dial Pad” on the Telrad telephone set reduces the time it takes to make calls, or call
transfers and to activate features. The user simply can dial the feature code without having to first push
the speaker button, or simply dial 9 or the line access code for a specific line and the speaker will
automatically activate and supply dial tone to make the call or will activate the feature such as : Page,
Background Music, Call Back and Que, etc..
Telrad has Four (4) ways to communicate with other Telrad set users when they are
on another call…..
The First Way allows Telrad executive and standard sets are DAP – Dual Audio Path Capable, the
Telrad set user can be set-up so that when he or she are on their handset on another call an important call
they might have been expecting or notification that a client has arrived etc…can be soft paged over their
sets speaker with answerback to the caller of call handling instructions (totally independent of their
current call) without having to push hold or interrupt their current call.
The Second Way a busy set user can be notified about a holding call or arrived client etc…is to use the
Telrad system 30 Customizable System LCD Messages that can be sent to the busy set and the user can
accept or reject the message with a simple push of their button, again without interrupting their current
call. Any Telrad or SLT telephone can also select & activate any of 30 Customizable DND Do Not
Disturb or Absent from Office Messages that another caller with an LCD Display phone would see when
they call that extension.
The Third Way to notify a user of another call is to camp the second call onto the busy set and set users
will hear a periodic camp on tone reminding them of the held call, after a hold, leave a message or be
transferred into Voicemail.
The Fourth Way a user could receive a second call would be to program his/her set with another DN –
Directory Number and the Telrad set user could then have the second call ring or flash or both ring &
flash on this button; the Telrad set user has complete control to stop the ringing and/or put their phone in
DND – Do Not Disturb. Our Telrad FLEXCALL programming capability lets us customize your line
access, ringing assignments etc…the very best way for your particular needs.