Bosch India News Bosch India News | September 2014 Corporate magazine from Bosch India Cover Story How the non-autmotive businesses are making an impact in India Lead Story 100 years of a world renowned apprenticeship program Event WED: Bosch renews its commitment to mitigating climate change September 2014 2 | Contents Bosch India News | September 2014 Editorial Dear Readers, Ecologists have found that genetic diversity makes species resilient to change and helps them survive for long. Probably, this ecological truth is one that applies to the world of business as well. Our Company’s founder Robert Bosch realized the importance of diversification as early as 1905. His daughter Margarete recalls him saying at the time that, “My product is a flash in the pan. One day, an invention will come along to make ignition devices obsolete, and how will I employ my staff then?” Determined not to have the company’s products be mere “flashes in the pan” and be relegated to obsolescence, Robert Bosch first diversified the automotive business and later branched out into non-automotive segments as well. Warren Buffett, the American business magnate, investor and philanthropist also shares an interesting insight on diversification "Diversification is protection against ignorance. It makes little sense if you know what you are doing.” For over 90 years in India, Bosch has been contributing consistently to India’s agrarian, economic and auto industry growth – mainly with its automotive innovations. Over these years, as the market and consumer demand expanded, Bosch started bringing in its wellestablished and proven non-automotive technologies to India. From special purpose machines to security technology, home and garden tools to efficient energy solutions, these non-automotive offerings have been playing an equally imperative role in realizing the Company’s corporate slogan – ‘Invented for life’. And a ‘local for local’ approach in these business areas has been a key driver of growth. This is the topic we briefly attempt to capture in our cover story - the other facet of Bosch in India, its non-automotive businesses. We delve into how these businesses are playing a vital role in strengthening the Bosch brand in India and touching millions of lives in ‘ways big and small’. In this edition we also look at what makes the Bosch apprenticeship model, now in its 102nd year, so admired. A must-read story in this issue is on the topic of compliance – specifically why and how compliance can be made part of a company’s DNA. We hope you enjoy reading this issue and as always we look forward to hearing from you. If you have any story ideas that you want covered in upcoming issues, please do mail us at bi.news@in.bosch.com. Our colleagues can also post ideas/feedback on Bosch Connect. Happy reading! Dhiraj Singh 3 Cover Story | Bosch in India: Touching lives in ways big and small 9 Lead Story | 100 years of excellence in training apprentices 11Features | Making 'compliance' part of the organization’s DNA 13Social Media | Bosch India is now on LinkedIn, the world’s largest professional network 14Spotlight | DIY social media campaign in pictures 16Senior | Vijay Ratnaparkhe: Everything is getting Management connected slowly and steadily 18Experiences | Never stop learning the new: A Bangalorean’s guide to living in Shanghai 20In Focus | "It’s important to communicate at all levels with customers" 22Event | The 11th Bosch India Communication Workshop is held in Bangalore 24Event |WED: Bosch renews its commitment to mitigating climate change 26Bosch Impact | Bosch pushes for safe driving in India 27Profile | V.K. Viswanathan: Keep the faith, get ready and be ‘fit for the future’ 29Snippets | News at a glance: What’s been happening in Bosch India Imprint Issue 2 September 2014 Editor-in-Chief: Dhiraj Singh Managing Editor: Saudha Kasim Associate Editor: Lovina Raymond Cover Image: Since Bosch took the decision to diversify its products and services in India more than two decades ago, its non-automotive businesses have grown by leaps and bounds. The fact that the offerings of these divisions touch the lives of millions of Indians in ways big and small every day reinforces Bosch's slogan "Invented for Life". Contributors: Roohie Menon Peter Saldanha Arvind Melagani Dinesh Kumar D Sanaya Dinshaw Dhananjay Jadhav Sahithi Shyam Aradhana Wali (Trainee) Transcend Solutions Printing: Print Point India Pvt. Ltd. Bosch India News | September 2014 Cover Story | 3 Bosch in India: Touching lives in ways big and small The Forfex hair trimmer (L) and a vintage advertisement of the Bosch refrigerator (R) To the common man on the street in Diversification that took root in the processors, washing machines and India, the name Bosch would most 1920s dishwashers. The rise of the Do-It- likely mean an association with the Yourself (DIY) trend in Europe in the automotive industry. Tell this same It was a simple hair trimmer that 1950s was a turning point for the person that the lawn of the lovely little heralded the beginnings of Bosch’s company’s power tools business. In park where they walk each morning diversification strategy in Germany. 1974, the company opened its first owes some of its beauty to Bosch wholly owned business division for and you’d get puzzled looks. Their In 1925, sales in the European packaging machinery in Germany. In eyebrows might climb even higher automotive market collapsed the new century, Bosch commenced if you tell them that the biscuit they suddenly and the massive slump hit its Security Technology and enjoy dunking in their afternoon tea Bosch hard. The crisis continued into Energy businesses. wouldn’t be quite as crunchy or fresh 1926 and prompted Founder Robert if it wasn’t for Bosch. Bosch to think ahead and explore new In India, along with the liberalization areas of business. A department was of the economy in the 1990s, Bosch For around 90 years, Bosch has been established that looked into around took the opportunity to diversify an important contributor to India’s 10,000 proposals for diversification. its product offerings. It started growth and development – first The strategy eventually led to the manufacturing electric power tools through the agrarian and automotive launch of the first product from and later packaging machines as well. sectors and in the last two decades the precursor of Power Tools: the In 1998, Robert Bosch Engineering through new areas of businesses, Forfex hair trimmer. Bosch was soon and Business Solutions Ltd. (then beyond automotive. The brand is branching out into producing called RBIN) was established as a 100 still known to a majority of Indians bicycle lamps, batteries, percent subsidiary of Robert Bosch as mainly an automotive company, horns, indicators and windshield GmbH in the campus of the Bangalore though this is gradually changing wipers –a product line beyond its fuel plant. Five years later, the Security as the company’s non-automotive injection technology. Technology division of Robert Bosch businesses are slowly but surely GmbH entered into an agreement for making their mark in their respective After bringing out the first Bosch the purchase of the communication market segments. While Bosch in refrigerator in 1933, it was in the products and closed circuit TV India started diversification in the post-war years that Bosch expanded products from Philips CSI. Bosch took early 1990s, in Germany this business to household appliances to include its first step into the energy segment process started much earlier. numerous products such as food in the country in 2011. A year later the 4 | Cover Story Bosch India News | September 2014 Bosch Security Technology: Providing security as well as communications solutions for the global workplace of today Bosch Thermo Technology division strong impact in securing lives here and control, where every light can be opened its first plant in Bangalore – all of the Delhi Metro stations are accessed and controlled. and in 2014, a one-stop-shop for constantly monitored by closed- integrated energy solutions, Bosch circuit (CCTV) Bosch cameras that are As the country continues to Energy and Building Solutions, connected to a centralized control experience rapid urbanization and was launched. room. The solution aims at not just the need for better infrastructure making this vital mass transport development increases, Bosch’s Security Technology, Power Tools, system safe and secure for users, but non-automotive businesses will play Packaging Technology (including to also aid in post-event analysis. important roles in ensuring the safety, Special Purpose Machines), Bosch security and proper function of Energy and Building Solutions, Robert Bosch’s Power Tools division also Bosch Engineering and Business played an important part in making Solutions and the newly launched the Delhi Metro Rail project a reality. Eye Care business are some of the key The tools, which are renowned the non-automotive business of Bosch world over for their quality and It’s not just major urban in India. Some of these businesses versatility, are also widely used transportation projects in which are already industry leaders in their in creating bus body building and Bosch is playing a key role, but in particular market segments while railway track maintenance rural electrification programs as well. others are gradually establishing kits, amongst many other For 65 years, while the majority of themselves as the go-to names for infrastructure applications. independent India got the benefits specific products and services. such projects. Smart solutions for a greener planet of electrification, Darewadi, a A futuristic solution in the pipeline: small village off the Pune-Nashik Addressing the challenges of rapid Aimed at making the lighting of highway in Maharashtra, remained in urbanization streets in India reliable and energy darkness. In 2012, Bosch teamed up efficient, Robert Bosch Engineering with Gram Oorja Solutions Pvt. Ltd. On an average day, almost 25 lakh and Business Solutions (RBEI) come to set up a solar power plant in the people use the Delhi Metro, which up with the Smart Street Lighting village. Currently, the plant is being currently has an operational network solution that controls lighting of run by the villagers themselves. of around 190 kms. Securing this public places. It aims to provide an major transportation network in one intelligent and adaptive lighting As depletion of non-renewable of the world’s largest cities, especially mechanism based on time of the day, sources of energy continues and one vulnerable to a number of threats, traffic, road and weather conditions. the environmental impact of coal- is not easy. But Bosch’s Security RBEI has ensured that the solution based power plants is becoming a Technology division is making a also provides remote monitoring critical global issue, the need for Bosch India News | September 2014 renewable sources of energy has Cover Story | 5 Localized solutions that deliver itself is estimated to take just three hours) and used to detect eye defects. become paramount. This is especially important for a country like India The rapid rise of the Indian middle This would be particularly useful where according to an industry class has also led to an increase in in rural parts of the country where estimate, around 50,000 villages still demand for safer, more secure and medical facilities such as clinics and remain without electricity today. sophisticated packaging. Bosch’s hospitals are not easily accessible. new Packaging Technology plant Bosch Energy, which includes Thermo inaugurated in August 2012 in Verna, Making practical science education Technology and Bosch Energy and Goa, aims to increase the localization available to all: Besides packaging Building Solutions (BEBS), is the of new packaging machine production and eye care, Bosch’s engineers are newest of Bosch India’s business and making world-class German working towards addressing another divisions. Understanding the need technology affordable and available to major challenge in the country – to utilize renewable resources the Indian market. There is no better improving its education system. A efficiently, Bosch has developed example of the way Bosch’s innovative large number of India’s students an extensive product range to save technology is making an impact on go to schools that do not possess energy, reduce CO2 emissions, and the daily lives of Indians than the fact science laboratories, so the lessons lower energy dependence. Bosch that 90 percent of the salt sold in the they receive in subjects like physics Thermo Technology products such as country is packaged using and chemistry are often theoretical, the solar water heater are also trying Bosch machines. without a practical component. RBEI is working on a solution that leverages to reduce domestic and industrial usage of electricity generated from Another example of Bosch’s ‘local the use of augmented reality to create conventional sources. for local’ approach in the country is applications that would let students its new eye care device. According do virtual experiments related to In March 2014, BEBS commissioned to statistics, nearly one of every topics like molecular chemistry. This a 5 megawatt solar power plant in three visually impaired persons is an application would just need to be set Tamil Nadu. This project is estimated Indian. Experts also say that nearly 80 up in a classroom and the students to product close to 7.6 million units percent of cases of vision loss in India could experiment, without the need a year. Over the past two years, BEBS are preventable. This eye screening for additional infrastructure like a has also developed several rooftop and detection system from Bosch separate laboratory space installations ranging from 25 kWp meets the demand for comprehensive and materials. to 200 kWp capacity across India. As eye care of the middle- and lower- demonstrated through the successful income demographic and offers high implementation of these projects functionality, ease of use, and a cost and the electrification of Darewadi effective system to doctors. Enhanced customer engagement On any given day at the DIY Square store in Adugodi, Bangalore, village, the Bosch Energy business has shown its commitment to As the fundus camera is lightweight hobbyists and professionals walk in to offering customized and sustainable and easily portable, it can be carried try out Bosch Power Tools and make solutions, especially in those areas of door to door by medical professionals informed decisions on which product the country that need it the most. who have been trained (the training would best suit their requirements. Bosch eye care device: The new eye screening and detection system (L) and a BSH spokesperson explaining the company’s product portfolio (R) 6 | Cover Story Bosch India News | September 2014 The new construction industry focused Bosch System Specialist store in Chennai, the first of its kind in India Since it opened last year, the store has program in place - called the Bosch proved to be a hit with both amateurs Security Certified Partner program, and tradespersons. Customers get a it has been created specifically hands-on experience of working with for Security Technology channel power tools for basic home needs, partners who also get access to the allowing them to also discover a state-of-the-art training facility in world of hobbies that can be pursued Bangalore. Launched in 2010, the with these tools. The DIY Square training academy aims to bring is Bosch’s endeavor to start a DIY the highest level of manufacturer revolution in India, encouraging training to the industry, improve customers to not just be self-reliant, product knowledge, and competency. but also develop a hobby, create The program covers the selection, interesting objects of decor and cater installation, operation and to their various Home, Hobby and maintenance of the Garden requirements. division's security, safety and communication products. ‘Bosch System Specialist’ (BSS), Bosch Power Tool's premium retail concept Boundless growth opportunities in also houses the latest and most an emerging India innovative Bosch Power Tools. Over 50 BSS centers across India provide Bosch’s non-automotive businesses a consistent Bosch brand experience have already witnessed a steady to its customers. Bosch Power growth over the years. In 2013, these Tools also helps train direct retail businesses contributed 12 percent to customers, dealers and retailers, Bosch Limited’s total turnover. With their sales workforce, institutions newly announced infrastructure and large industrial houses as well as projects, the ambitious plans to build their internal staff. The Bosch Power smart cities around the country and Tools division has also successfully increasing economic prosperity, the leveraged popular e-commerce future prospects for these businesses platforms in India to reach out to are very bright. projects that are in the process of being implemented and the related security concerns that stem from these. The division has introduced a public, public standards based media networking architecture called OMNEO to promote device interconnectivity. Through the use of off-the-shelf networking equipment OMNEO seeks to provide a professional media networking solution that includes low latency, high channel count program transport, full-function remote device control and monitoring, and the ability to interconnect diverse applications domains such as public address, intercom, conferencing, and pro audio/video. Using proven networking technologies, OMNEO provides all of these capabilities with the highest levels or reliability, redundancy and security. Bosch Security Technology also has growth potential for this business For Power Tools, the future is cordless. Bosch has been a technology leader in the lithium-ion tools segment since the launch of the IXO in 2003. Many other cordless products from Bosch were the first in their respective categories to use the innovative lithium-ion technology. These include the Rotak LI cordless lawnmower and the Indego robotic mower with navigation system for a tailored customer engagement because of the infrastructure systematic mowing in parallel lines. customers who don’t have access to a dedicated Bosch brand store. In the Security Technology space, the Group in India foresees high Bosch India News | September 2014 Cover Story | 7 RBEI's R&D engineers are working on projects such as Augmented Reality, Internet of Things and Services and Industry 4.0 The tremendous expansion of the and twin-machine technology and 2,16,918.39 MW is yet to be tapped, tradesman segment in India and concepts. The packaging industry hence bringing to light the huge the enormous potential among new has continuously been investing a growth potential of the renewable users has made cordless power lot on R&D in order to provide better energy market in India. Bosch’s tools a key product for the division. solutions that would help meet the Energy business is well placed In years to come, as the business requirements of the market. Even to benefit from this – it’s not just aims at increasing its market share, secondary packaging will play a individual households that are using Bosch Power Tools India will look to major role given rising labor costs electricity generated by renewable strengthen its leadership position in and skill shortage. Bosch Packaging sources, but large scale industries and this segment. The growing interest in Technology will continue to use its commercial enterprises as well. DIY will also be a key driver local know-how and focus on quality for growth. and innovation to deliver products As one of the most future-focused of that fulfill its pledge: “Packaged Bosch’s non-automotive businesses, as Promised”. RBEI is trying to envision what In India, the packaging industry the future will look like and how is estimated to grow roughly from around $ 24.6 billion to As per the India Renewable Energy a connected world will function. approximately $ 32 billion by Status Report 2014 the potential of Towards this end, RBEI’s R&D 2025. To meet the requirements of the renewable energy, from various engineers are working on the the consumer, Bosch has in place sources, in India is approximately augmented reality projects mentioned various forms of packaging such as 2,48,188 MW. This potential earlier, but also projects such as Doy packs, corner sealed pouches when translated means around Industry 4.0 that will allow businesses Be it food products or pharmaceuticals, Bosch offers its customers smart packaging solutions 8 | Cover Story Bosch India News | September 2014 Bosch Energy and Building Solutions (BEBS): Providing energy efficient solutions for industrial and domestic applications to have a new generation of flexible, Technologies ‘Invented for life’ – come a long way. They are becoming adaptable platforms that would beyond mobility solutions pioneers in their respective address dynamic and unpredictable segments. Through groundbreaking processes and collaborative “Experience technologies invented innovations, customized solutions activities. Additionally, the project for life – beyond mobility solutions” and an unbreakable assurance of will lead to better collaboration was the theme of the Media Tech Day quality, these divisions continue to on technology platforms between event held in Bangalore on August grow by leaps and bounds. All those business and IT that will result in 25, 2014. This landmark event, a first years ago, Robert Bosch’s wisdom improved cost efficiency, reduced for Bosch, was aimed at promoting and foresight led him to follow the time to market and optimized the Company’s non-automotive strategy of diversification to ensure processes. Another area that RBEI is businesses, and increasing brand the company’s longevity and future focusing its efforts on, the Internet visibility and awareness. success. And Bosch India’s nonautomotive businesses, which touch of Things and Services (IoTS), offers tremendous opportunities to develop existing business models and create completely new ones. From a hair trimmer to a precision the lives of millions of Indians in ways drill and augmented reality, Bosch’s big and small, are working towards non-automotive businesses have realizing his vision. Every day. Glimpses of the recently held non-automotive Media Tech Day Lead Story | 9 Bosch India News | September 2014 100 years of excellence in training apprentices Founder Robert Bosch with an apprentice On April 12, 1944, 15 year old “The apprentices' workshop was plugs and fuel injection equipment, Clemens Hohl gave an entrance test in Feuerbach, separate from the which were used in a variety of at Robert Bosch in Stuttgart. “Bosch company. Bosch conducted its own prime-movers. held a two-day exam around six classes at the vocational school in months before the apprenticeship nearby Zuffenhausen. The teachers G M Hormusjee joined as a Tool Room was due to start. We had to draw, bend received additional payment from apprentice in 1955. In an interview wire, and write an essay, among other Bosch because the company required that was published in the 1986 MICO things. We also had to be examined all teachers to have an engineering WHEEL issue, he recollected how thoroughly by a doctor to check degree rather than just a qualification he plunged into the daily grind of we were fit enough to start work at from a technical school. Our training filing, fitting, sawing and drilling and Bosch," recollects Hohl. He was to program placed great importance on within weeks had blisters all over his be one amongst thirty to be selected absolute precision and punctuality, hand and doubts about the career and joined Bosch as an apprentice but also on good practical work,” path he had chosen. But this soon mechanic, eventually completing his says Hohl. came to pass with his deep interest training in 1947. in the subject. “Training was hard no An admired apprenticeship program doubt,” he says, “but if you did your starts in Bangalore job, there was gratification.” his own workshop became a formal In Bangalore, a Tool Room As these were years of harsh austerity apprenticeship program on April 1, Apprenticeship Scheme was set in India, expensive equipment was 1913. Bosch wanted only the best, up just two years after the first hard to obtain and the Inspection so candidates had to undertake regional subsidiary of Bosch in India, department had the only microscope challenging exams. Initially, training predecessor Mico, was founded in in the whole factory. Around a dozen was offered for only precision 1951. As early as 1953, the need was Tool Room associates, including mechanics and toolmakers, and 30-35 felt for skilled manpower to aid the four apprentices, had to share this apprentices were chosen each year. production of high-precision spark microscope. Every apprentice was What started out as a training initiative by founder Robert Bosch in 10 | Lead Story Bosch India News | September 2014 given his own tool kit including the apprenticeship program have The Federal President acknowledged calipers. A high sense of discipline called it the single most important the importance of vocational training was instilled in trainees from the step in their careers. The quality of and elaborated how Bosch had beginning. The weekly machine training imparted has also influenced surpassed its business needs and cleaning hour was religiously quite a few of them to also bring in demonstrated its responsibility observed, at the end of which the next generation to the program. towards the Indian Society standing machines shone spic-and-span. Each In Bangalore, three members of out as a role model. trainee was proficient on all machines the same family have been closely – turning, milling and grinding. associated with BVC and the plant at Earlier, in 2011, the former President Adugodi. Naggaya joined the program of India and noted scientist, Dr. APJ There were only 200 employees then. in 1982 and the apprenticeship Abdul Kalam, had also visited the Hormusjee says, "We were a small tradition continued with his son BVC. During his visit to the center Dr. family and there was naturally a lot of Ramulu and grandson Srikanth. Kalam interacted with the students kinship. We all were young. A helping “Bosch gave us not only employment, and gave away awards to those hand was offered and received but also a good life. The company is who’d gained excellence in spontaneously, as a quite matter of also concerned about the health of various categories. fact. When new machines arrived, our family,” says Ramulu who joined whoever was around formed the Bosch in 1993 and still works in the A training model that has stood the maintenance crew to move company, while his son Srikanth test of time them around." works as an on-the-job trainee. The Apprenticeship Scheme was World leaders acknowledge the Robert Bosch has stood the test of formalized in 1960 as the Mico impact of the Bosch apprenticeship time for more than 100 years. As Vocational Centre (today BVC). program times change, the qualities that have The training model created by brought it international recognition – Looking back at the program The quality of education imparted absolute precision, uncompromised three decades after he had been through the Bosch apprenticeship quality, punctuality, discipline, an apprentice, Hormusjee agreed program has also been recognized hands-on experience in multi-trades, that though the times had changed, by world leaders. On February 7 this exposure to latest technology and certain things remain unchanged. year, German President Joachim corporate social responsibility – will “The down-the-line quality Gauck visited the Bosch Vocational ensure the enduring success of the consciousness, for instance. And the Center in Bangalore. Gauck was Bosch apprenticeship program. tradition of each keeping his place then taken around the workshop clean, which can stem only from a and the Mechatronics Lab where he belief in the dignity of labor." interacted with the apprentices and learned about their experiences A number of associates who entered with the German model of the company after participating in vocational training. Skill training at MVC in the 1970s (L) and at BVC now (R) Bosch India News | September 2014 Features | 11 Making 'compliance' part of the organization’s DNA Over the past few years, stories of corporate malfeasance and noncompliance with regulations have made regular appearances in the media. This has brought the topic of compliance to the forefront, leading to much discussion and debate. What is compliance? Compliance refers to the obligation to comply with the Code of Business Conduct as well as the additional internal regulations and all applicable laws while doing business for the Bosch Group. It governs the conduct of all our associates, as non-compliance in conducting business would adversely affect us all directly or indirectly. The fates of organizations like Satyam, Enron and Arthur Anderson serve as serious examples of the dangers posed to an organization when it disregards laws and regulations in the conduct of business. Recent notable instances involving international business organizations and regulatory violations have included: - Banking giant Credit Suisse pleaded guilty to one count of conspiring to aid tax evasion and flouting US laws in May. The bank also agreed to pay about $2.6 billion in penalties. - Pharma conglomerate GlaxoSmithKline is currently under investigation for bribery in China. The UK Fraud Office is also investigating these allegations. - In 2012, Standard Chartered agreed to pay $327 million for alleged violations of US sanction laws against Iran, Libya and other nations. Guideline RB/GF 120 on Compliance comprehensively regulates the organization and responsibilities in the Bosch Group. It aims both to prevent compliance violations and enable detection of such violations. The Compliance Committee based at the Bosch Headquarters, Germany is entrusted with the responsibility of fulfilling these objectives. The Compliance Committee is assisted by the Compliance Office C/LSC that oversees and coordinates the functioning of the Compliance Officers (CPOs) who are tasked with internal investigations and training in their respective Countries or Regions. The key compliance issues Bosch India is concerned with - Collusion or conflict of interest with service providers - Corruption and bribery - Dealing with Gifts and Gratuities - Awareness of Anti-trust issues 12 | Features Bosch India News | September 2014 Instilling a culture of compliance to cover contracts pertaining to within Bosch India all divisions. via the Bosch Compliance The Compliance Department has implemented a number of measures https://inside-ws.bosch.com/ to enhance the culture of compliance FIRSTspiritWeb/permlink/wcms_ or through information and training: rgap_-about_compliance-EN provides information on ethicspoint.eu/lrn/media/ compliance-related topics for the en/gui/22560/dpconsent. benefit of associates. html?page=report.html RO/India associates that Bosch Associates and compliance are designed to reach out to “India Compliance Forum” the associates at their locations. is open to all associates of A culture of compliance and ethics These roadshows also Bosch India. This is a platform should be part of our company’s emphasize the importance of to reach out to employees DNA. Throughout its history the the three cornerstones across India with information Bosch Group has been guided by of compliance – Regulations, on compliance guidelines, the values and ethics of its Founder. Information and Training, and training, WBTs and related Robert Bosch himself wrote in 1921: Monitoring and Reporting. business news on companies “In the long term, an honest and fair Everyday examples related to recently affected by non- approach to business will always be compliance are also showcased. compliance. https://connect. the most profitable. And the business bosch.com/communities/service/ world holds such an approach in html/communityview? much higher esteem than is conducted for specific target communityUuid=79d746ff- generally imagined.” groups, customized meet to their 66ea-4704-a194-7ebd9e7e66b0 - Further, the associates can report Hotline using - The CPO has adopted the practice of conducting - The Compliance Homepage • • (a) toll-free telephone number 000-800-100-1071 (b) web page https://secure. “Compliance Roadshows” for - Compliance trainings have been - A Bosch Connect Community Our commitment to compliance and specific requirements. For - Senior management associates ethics is sustained and supported example, sessions on Compliance and Business Ethics have been and other focus groups are through regular training programs conducted for Controllers, HR required to take up mandatory that create awareness among Associates, Dealers and WBTs on compliance. associates as mentioned in the Suppliers during their Annual preceding section. Thanks to these Meets. These focus on real world What should be done if an initiatives, a number of cases have examples drawn from their associate has good reason to been brought to the notice of the CPO respective areas. suspect compliance by associates and business partners. irregularities? These cases have been investigated expeditiously and fairly. All Bosch - Around 1,100 associates have been trained on ‘Anti-trust’ laws - All associates have the right to associates are expected strictly to in 14 sessions. draw their supervisor’s attention adhere to the legal requirements to the circumstances that appear at all times. As Boschlers, we do to indicate a violation of not tolerate any infringement of RO/P and the CPO to emphasize compliance principles to be the regulations and laws within the importance of Compliance dealt with via the normal chain our company and in dealings with have been released periodically. of command. business partners. In this regard, we practise zero tolerance. Yet the - Keynote messages from the - ‘Anti-bribery’ clauses have been - However, if the associates have compliance principle should not be incorporated in all contracts reason to believe that the matter viewed with fear. Rather we should executed at RO/India with cannot be dealt with via the derive strength from our active relation to the Automotive normal channels, they may write and collective observance of the Aftermarket and Power Tools or speak to the CPO as a neutral, Compliance principles that protect Divisions. Efforts are underway independent contact person. the high ethical image our company has earned over the years. Bosch India News | September 2014 Social Media | 13 Bosch India is now on LinkedIn, the world’s largest professional network Six Bosch associates send out the message of pride and satisfaction at work on Bosch India’s newly launched official LinkedIn page After successfully establishing a Dhiraj’s team member, Sanaya Bhaskara Rao Tavva (RBIN/ICO) steady engagement with fans and Dinshaw spends her day facilitating is an active LinkedIn user who has followers on Facebook and Twitter, conversations and exchange of successfully leveraged his association the Corporate Communications team views and ideas on Bosch India’s with the Bosch brand to increase his launched the official Bosch India Facebook and Twitter pages. Each network connections. “It has also LinkedIn page on May 26, 2014. The social media channel has its own improved my visibility on the site and response from Bosch associates to the specific strengths and uses. Sanaya gives me greater credibility when I start of this new social media initiative explains that “Facebook is mainly respond to discussions on LinkedIn on the world’s largest professional used to engage with the youth, it Group pages,” he says. networking site has been one of lets us place Bosch as a lively brand. enthusiasm and professional pride. Twitter is great to convey messages As a pioneering industry leader and to the audience in real time. LinkedIn innovation-focused company, Bosch Ishwarya I (RBIN/CTG3) praised this is purely a professional platform India intends to use LinkedIn as a new communication initiative, saying, that brings together all Bosch platform to disseminate thought “I am glad that Bosch is finding new associates from different entities leadership. The Communications ways and means to network with and locations on the official Bosch team plans to kick-off discussions people all around the world on the India LinkedIn page. Our colleagues and other special events through most popular social media channels.” have started to connect with each which top management will engage other professionally. Soon, we shall with questions from the audience. When asked why the LinkedIn page integrate a Careers feature and use it The company’s CSR and employee was the last to be launched, Dhiraj to search and find suitable candidates engagement initiatives are also Singh, head of the C/CCR-IN function for job openings within Bosch. prominently displayed, enabling a said, “We strategized launches in Above all, LinkedIn is our medium to larger audience to see what makes social media in phases - starting with promote thought leadership Bosch India a leading employer and a Twitter in 2012, Facebook in 2013 and at Bosch.” socially responsible organization. a follower base first, understand their For professionals the world over, Unlike other social media sites, specific interests in our company, LinkedIn is the best networking tool LinkedIn presents your professional and then accordingly plan the rollout bar none. Besides engaging in debates profile to the world, establishing your in LinkedIn. Now that we have with peers from around the world, credentials in your field of expertise. established a firm holding on Twitter LinkedIn also allows you to showcase With more than 300 million members, and Facebook, the next logical step your professional strengths, find and it is the world’s largest professional is to reach out to audiences on the pursue reliable business leads, and network. Are you LinkedIn yet? professional networking connect with the most interesting channel LinkedIn.” minds in your field. now LinkedIn. We wanted to develop 14 | Spotlight Bosch India News | September 2014 DIY social media campaign in pictures DIY enthusiasts were in for a treat exciting DIY products from Bosch. At the end of the campaign, and after a long and difficult judging in April this year when Bosch India launched Facebook and Twitter The public responded in record process, Somu Padmanabhan, Deepak campaigns aimed at promoting numbers – Bosch India’s Facebook Jayakumar, Animesh Tiwari and the DIY and craft culture across and Twitter accounts increased their Rishnita Bhandari were declared the the country. The Power Tools and follower bases by 5% and 3% each. winners. Here are some of the Communications teams asked Around 900 people took part in most interesting and inspiring Facebook and Twitter followers to conversations about the campaign. pictures of DIY projects that tweet and post pictures of products On Twitter, the tag #boschcarwash Bosch India received. they’d made themselves. The best earned 15 lakh impressions while the entries stood the chance of winning #mydiyproject tag 3 lakh impressions. Bosch India News | September 2014 Spotlight | 15 16 | Senior Management Bosch India News | September 2014 Vijay Ratnaparkhe: Everything is getting connected slowly and steadily Vijay Ratnaparkhe (RBEI/P) is President and Managing Director of Robert Bosch Engineering and Business Solutions Limited. In this wide-ranging interview, he speaks to Bosch India News about various exciting projects happening at RBEI and the importance of innovation. Innovation is the underpinning how the ST communications team can has been going on for a year and it is of our global success. In light of bring this product to India. getting more attention and visibility that statement can you tell us now from the management as well as more about the India Innovation We have bike apps in the pipeline Pipeline? that specifically cater to the Indian the teams. two-wheeler segment. Also, right To encourage innovative thinking Innovations will take us through to now in India we have 1 kilowatt among associates and foster a culture our future. If we bask in the glory of (kW) rooftop solar photovoltaics of innovation, we have also launched the past and fail to create anything like those deployed as a standard Winnovate – We innovate to win for new, we may not be able to continue solution by the Government of India, an ideation platform on Bosch beyond a certain number of years. Kerala. In Germany on the other Connect that encourages associates to hand, solar inverters that are used contribute product specific ideas for The India Innovation Pipeline is are more than 3 kW. We are trying the Indian market. a platform that tries to bring in to create solutions that will enable products and services of Bosch photovoltaics to get the inverters to Around 5,000 patents were filed by business divisions to the Indian the 1-3 kW range. These are just some Bosch last year. How can we at Bosch market. In order to make some of of the examples of solutions being India improve the number and these products and services more incubated under the India Innovation quality of our patents? effective, they need a certain amount Pipeline that are trying to address of tweaking in terms of features or in India specific needs. Bosch in India filed more than 200 patents last year. terms of price points. Every business division in India For example, we are looking at should be aware about this program. However, awareness is more two-way industrial communication RBEI is a partner because it works important than numbers. People must from Security Technology (ST) with all these divisions - both in be made aware that we file patents communication solutions. This may Germany and across the globe. and that we have a highly competent be an older way of communicating on Working with RBEI to localize the team with the capability of handling an industrial shop floor, but that is the solution is the modus operandi of this complex process from end to end. requirement here. We are looking at the India Innovation Pipeline. This Bosch India News | September 2014 Senior Management | 17 We want to file only high quality What is Bosch India’s role and we have to look at a faster launch of patents this year. If we are able to contribution in the development of applications and experiment in the encourage high quality along with a the ‘Internet of Things’? market with a complete, high quality solution. higher number of patents, that would be ideal. You may think that you are not a part of the Internet of Things, but the fact Can you tell us more about the In my view, a patent is only one of is that everything is getting connected expansion of RBEI in Mexico? Are the dimensions of innovation or slowly and steadily. Let me elucidate there other international locations measurement of innovation. The with a few examples: bike apps, one in the pipeline? other aspects of innovation are of the projects that Bosch is working process innovation for cost reduction on, gives one the ability to use a smart RBEI is a unique company of Bosch and collaboration. These are not phone to lock the bike engine. This that supports Bosch worldwide, and patentable, but are very important. is an anti-theft measure that would to be able to do that, it needs to have require the owner to unlock the bike a worldwide presence. To be in the using his or her smartphone. There same time-zone as our customers How are we fostering R&D at Bosch are multiple other similar projects is important. Therefore, we chose India? that various teams are working on in Vietnam two years ago to service the Bosch world. Bosch entities in Japan, ASEAN and China. Similarly, we are looking at The Robert Bosch Centre at the Indian Institute of Science in Bangalore is In Germany there is a telephone Mexico and Guadalajara as a city to our biggest R&D venture in India. We instrument provider called Giga Set service the whole of America, north give close to 2 million Euros every and it has used a Bosch Twist sensor and south. year to IISc as a purely philanthropic as an add-on feature to the telephone grant – the intellectual property equipment at home. So through a We now have four locations - belongs to IISc and not to Bosch. small sensor on your door, you could Bangalore, Coimbatore, Ho Chi Minh Today we are on the track of creating know whether it has opened or City and Guadalajara. The picture, technology in different verticals. closed. The Twist sensor has its own however, is not yet complete. We still Healthcare is one of the verticals battery and can potentially deliver need a presence in Eastern Europe so we have chosen. Energy is another. several applications even in an Indian that could be a possibility in the next We are studying Indian problems context. We need to create these three years. and how the Internet of Things will applications and deploy them in the help us in these verticals. In order to Indian market. It’s going to be exciting How is RBEI ensuring that cross- attract the brightest minds to help to see this happening. cultural differences don’t create a barrier that prevents teams from us in collaborative problem solving across the varied regions of India, we How soon do you see these appli- have to promote the Robert Bosch cations being available in India? working effectively? The varied cultures that are currently Centre at IISc. The technology is available but how part of RBEI makes for an interesting At RBEI’s Research and Technology we enter the market with it and who work environment. We have found Centre, which was inaugurated this could be the right partner for us is the that despite the differences, we year, research is being undertaken current challenge we face. So it could do have a number of similarities. to explore new frontiers in video happen in the next one to three years. For example, Guadalajara is by way of being the Silicon Valley or technology. Car Multimedia, Chassis Systems, and Security Technology To an external stakeholder it might Bangalore of Mexico. It has become would be the three divisions that appear that Bosch doesn’t often the country’s IT hub. This helps in would benefit from this research. experiment, but we have to change better integration of employees as the Through the New Business Themes this in the Internet of Things segment. mindset is similar. we conduct applied research for If we look at cell phones as an We are definitely looking at how we the Indian market. RBEI also does example, most people change their can integrate these various cultures applied research through pre- phones every two to four years. If we better to make RBEI a thriving, multi- investment projects. have to play in this market segment, cultural and united workplace. (NBT) and India Innovation Pipeline, 18 | Experiences Bosch India News | September 2014 Never stop learning the new: A Bangalorean’s guide to living in Shanghai Dinesh is using his stint in Shanghai to explore a country where the ancient past rubs shoulders with a modern present James Bond, Tom Cruise, Optimus enough, but add a new job profile left behind, Dinesh has taken to Prime: everyone who is anyone to the mix and even the stoutest of e-marketing like a fish to water. He is – human and robot – seems to be hearts would quail. Dinesh, however, brimming with ideas and knows the making a beeline for Shanghai these is unflappable. “I never want to stop pulse of his target audience. “Times days. The reason for this sudden learning anything new,” he says – have changed and so has marketing. I fascination is pretty obvious when whether it be a new culture, a new wanted to step into the new world of one looks at this Asian megapolis. language or even a new type of tea. social media marketing in a big way and use it to enhance the brand equity A rich history that stretches back 5,000 years, remnants of a Dinesh started off in the Power Tools of company products.” Dinesh has turbulent colonial past, the futuristic division in Bangalore in 2005 when found collaborating with colleagues Bladerunner city skyline – all combine marketing was still pretty much across the globe and brainstorming to form one of the most intriguing an offline activity and Twitter was ideas on how best to use social cities on the planet. something that only real birds did. media to be helpful in advancing his Looking back at the time, Dinesh understanding and knowledge of Dinesh Kumar D (PT/PAP-MKB) recalls that “Those were the days e-marketing. And he couldn’t have couldn’t resist Shanghai’s allure when when all marketing was done in done this without Bosch Connect, a he first came here to attend the Bosch the field. We did multitudes of tool that he feels should be used by Automotive Aftermarket Convention. campaigns for IXO and Aquatek, associates in order to improve their His experiences in the city stayed distributed no-parking boards, sold skills through shared learning. with him even after he’d returned to tools to consumers directly, done India. Dinesh found himself back in billboards, written articles and The job however does entail a Shanghai two years ago, taking up the spoken to journalists directly.” He number of challenges. “Most of responsibilities for content marketing also had a stint with the Automotive our colleagues in the APAC nations and social media marketing for the Aftermarket division, where he are yet to embrace social media,” Bosch’s Power Tools division. headed Brand Communications. Dinesh says. Plus, there’s the fact that even though social media is a A new country, new responsibilities Collaboration, key to success strong communication medium for the modern marketer, there are a For most people, moving to a new As someone who firmly believes number of pitfalls that the astute country can be nerve wracking in the principle of evolve or get marketer should never forget. “One Bosch India News | September 2014 Experiences | 19 A new culture, a new language or a new type of tea - Dinesh believes change should be embraced, not resisted has to be very careful when dealing On a typical day, he wakes up early to to commute between home and office with marketing online. Finally, it is help his daughter get ready for school every day and says that getting a hold all about striking the right balance. and is in office by half past nine. of basic local vocabulary tones and basic directions in Mandarin will While it is very easy to share a piece help expats. of creative content/news to 250,000 Dinesh carries home-made lunch customers directly in the matter of to office - as a vegetarian, he has a second, it does not take much for found the local cuisine rather tricky When he’s not working hard at an upset consumer to tarnish the to negotiate and the office canteen e-marketing, Dinesh likes to travel reputation of companies online. usually serves non-vegetarian fare. He and explore all the sights and sounds Bosch has a clear issue management has, however, developed a fondness that China has to offer. He has visited strategy that we can use to respond to for Chinese green tea. While food the Great Wall of China, Beijing, our users online.” issues have been relatively easy Hangzhou, Shenzhen and Guangzhou to resolve, Dinesh has found the with his wife Anitha and daughter For Dinesh, sharing ideas is key to weather, especially winters, rather Diya. A proud father, Dinesh glows as improving performance. “We have lot tough. “As Indians we are used to he says, “My 10 year old Diya is the of interesting content to share across warmer climates, so January in star amongst us. She has picked up GBs, and use the power of centrally Shanghai can be a bit problematic. the local dialect so well that even her shared online information.” Citing I moved here in the winter and the teachers find her language skills much the example of the recent success cold was a big shock,” he says. But better than the native speakers!” of Construction Monster 2013 at two years on, Dinesh’s never-say-die Bangalore – a Power Tools initiative, attitude and cheerful optimism have Dinesh says, “We needed a platform helped him adapt to even the tough to share. Colleagues from Vietnam, Shanghai winters. Never be afraid of the new The great American jurist Oliver Wendell Holmes Jr. once said that Australia, and other countries were impressed and eager to undertake Dinesh does miss his friends and “A mind that is stretched by a new such an initiative at their locations as relatives. But the thing he misses most experience can never go back to its well. All this becomes possible when of all is driving. “I almost drool when old dimensions.” Dinesh, with his we share ideas across borders.” I see the cars here. This city is full of eagerness to broaden his horizons, fantastic cars, but I am not allowed has clearly adopted this as his life’s Holding on to the familiar in a new to drive as per HR rules.” To drive mantra. He has taken huge risks in environment in Shanghai, it is important to know moving to a completely new country Mandarin Chinese, the maze of streets and quickly adapted to a new Dinesh has found that establishing a and local driving rules. So most expats professional role – for him, change is routine built around work and family don’t drive themselves in order to not something that should be resisted, that has helped him immensely in avoid trouble and depend on public but embraced. getting his bearings in a new culture. transport or taxis. Dinesh uses a taxi 20 | In Focus Bosch India News | September 2014 "It’s important to communicate at all levels with customers" Says Navin Paul (IN/EO), who has been responsible for OE Sales in India for Automotive Technology since April 1, 2009. He has cross divisional responsibility of OE Sales, Marketing, Sales Controlling & Commercial Coordination and Quality & Warranty, Automotive Technology for all OE customers in India. He is also responsible for OE Sales for Tata Motors, globally. Earlier this summer, he sat down for an interview with Bosch India News team, discussing various aspects about Bosch’s automotive business, including the company’s customer-centric approach, innovative concepts for the Indian market, the unique challenges that the country poses and more. A customer centric approach has Besides this, it’s very important to We have been inviting Customer been a topic of focus at Bosch. Can keep communicating at all levels with Service teams and Quality Assurance you elaborate on this and how we the customers. We have instituted teams for outbound programs in are working towards it? proper man-mapping – we keep a which the teams network and also track on when meetings between learn the techniques of how to repair We have customers (OEMs) all across Bosch and the customers happen and and maintain the vehicle. The idea is India. When choosing suppliers, who are the personnel involved. We to build trust in relationships, and not these customers consider factors send a quarterly newsletter called just communicate virtually. such as: who are the best, easiest to InnoWaves, which covers innovative sell and easiest to work with. Bosch is developments and business These are the various initiatives a company which is the market leader milestones, to all key stakeholders which we have undertaken as part of therefore we are easy to sell, but we of our OEMs. Building upon this, we the customer-centric approach, and also need to be easy to work with. also have discussions at the operating this has enabled us to bond with our level on issues of delivery, quality, customers on all steps of our journey. One of the steps we have taken in this and projects. These are held every direction is to become a customer- three months and once in six months India is a market that is conscious focused organization. We have with all the top customers. We have about fuel consumption. At Bosch dedicated key accounts for our top-leadership meetings, which are India, how are our offerings most important customers. We have attended by the customers and Bosch positioned with regard to fuel ensured that in the case of foreign senior management. emission and consumption? Managers (KAMs) who speak the Further, we also hold Technology India will always remain a fuel customer’s language to facilitate Days at our customers’ premises conscious market. Also, from 2016 better communication. These key and we display all our competencies onwards, we expect regulations that accounts are co-located at the and technologies. We have set up impose CO2 limits to be implemented. customer headquarters in India. learning centers for new technologies Star ratings that depend on fuel for our major customers. For economy will also be rolled out. companies, we have Key Account We have also located associates example, at TATA Motors, in Pune, from the Quality function in the we have set up a learning center To ensure that it is ready for these manufacturing plants of these related to Diesel Systems and Starters changes, Bosch is working hard customers so that they are able to nip and Generators where we organize on key initiatives and these are led a problem in the bud and resolve it training sessions for their employees by Diesel Systems as they have the before it is escalated. This has been on Common Rail Systems. This gives system know-how and capability. appreciated by all our top customers them an opportunity to know more Starters and Generators and Gasoline and they have asked other suppliers about these systems and Bosch Systems are supporting them in to follow suit. in general. realizing these innovations. Bosch India News | September 2014 In Focus | 21 Currently, Bosch offers very good Another example where Bosch’s very well on some of these factors solutions that help reduce fuel innovation has come to the fore is and we are working on the others. We consumption. We have a solution in the tractor segment. India is a big need to be as consistent in the future where there’s a switch by which the tractor market and one constant as we have been in the past and this car goes into an eco or fuel saving complaint that tractor users have will enable us to stand apart. mode. Besides this, we were also the is with starters. They are unable first and the only ones to introduce to function in water-logged areas I view Bosch as one of the few the start-stop technology, in which when water enters and damages the companies that has the ability to Bosch is a pioneer. Gasoline Systems starters. Here we have come up with make tolerances of microns in have come up with the e-clutch, the sealed starter concept and the millions on a sustainable basis. which offers an opportunity to initial trials are almost complete. We are also a young and vibrant company. So I think we are on a very conserve fuel. Our Starters and Generators colleagues are reducing As the installation rate of ABS in good wicket to ensure that we seize the weight of starters and alternators, passenger cars is rapidly growing, we opportunities and continue to be thus improving the efficiency of have localized it. But it is needed more the benchmark against which our alternators and reducing the for two wheelers as they are more competitors are measured. fuel consumption. unsafe, especially on Indian roads. At high speeds there is always a danger How has the Indian automotive Our customers will be able to realize of wheel locking. For this too, we industry shaped up over the past fuel savings of 8-10% when they have an India-specific ABS concept. two decades? What do you think adopt combinations of the various There are two channels for two wheel about its future path? innovations that we have to offer. braking, but there is also one channel which is for single wheel braking. This In the early 1990s, you would have What are your thoughts about innovation will promote affordable seen the same kind of cars on the innovation at Bosch India and safety for two wheeler riders. roads. As a customer, you did not what are we doing to address the have much choice and you had to wait What are the various factors that for a few months before you got your drive competition in the Indian car. But I think India has come a Bosch has developed innovative automotive market and which of long way. solutions developed at the global these do you think are the most level and we have transferred these to important? country’s unique challenges? A good thing about the Indian car market is that it is, for the most part, our Indian customers. We also have innovations that are India-specific, The main challenge OEMs face is that indigenous. It has been developed which are a result of our deep insight everybody wants more for less. The and manufactured locally, which into the market and working together other challenge is that because of means that repair is affordable. with our customers. the intense competition, the time to India is also becoming a hub for market for new models has to be small cars and we have gained global very short. recognition for this. Major global For example, the thermal cut-off OEMs are manufacturing in India and switch came about because of a they are doing fairly well. problem that Indian truck drivers OEMs are looking for suppliers who faced. Whenever his vehicle stalled, are able to cope with the rapid speed the truck driver inched forward to of constantly changing requirements. As we move forward and cars the next service center through a They want suppliers to think like become more affordable, there will series of starts and stops that puts OEMs. Today, as the automotive be a deluge of buyers. This will lead an additional load on the starter. market has grown, Indian suppliers to India becoming a much bigger As a result of this action, the starter have come of age and have manufacturing hub for the majority of burned out. This led to Bosch gone global. the OEMs, both local and global. developing the thermal cut-off switch, where if you are starting beyond a The focal areas of success for Bosch certain limit, it would automatically as a supplier are global quality, cut-off the starter motor’s functioning faster localization, and harmonious and prevent overheating. industrial relationships. We score 22 | Event Bosch India News | September 2014 The 11th Bosch India Communication Workshop held in Bangalore "Increase brand awareness and create fascination for Bosch products." Dr. Steffen Berns (RBIN/P) In a world where there are torrents information overload, heterogeneous The workshop guest facilitators of content being delivered through workforce and boundless options - Dr. Falguni Vasavada-Oza multiple channels to consumers, how for the consumers create an (Associate Professor at MICA) and could a brand like Bosch possibly ambiguity around the impact and Mr. Arijit Sengupta (Head-Group cut through the clutter and get its effectiveness of communication. He Communications at L&T Finance message across to its stakeholders? concluded by stating that the new Holdings Ltd. and Visiting Faculty at This was the question that dominated format of the workshop aimed to MICA and IIM Bangalore) steered the the two-day communication inform and update the Bosch India workshop with their subject matter workshop held in Bangalore on communicators on the contemporary expertise and industry August 4 and 5, 2014. Communicators topics of communication and relevant insights. from across Bosch divisions and help in understanding and locations gathered to get insight into executing their roles in an Highlights and key topics discussed this conundrum from experts from impactful manner. during the conference: Mudra Institute of Communications • Case studies on international Ahmedabad (MICA), one of India's One of the highlights of the workshop brands that reworked their brand premier communication management was Dr. Steffen Berns' (RBIN/P) architecture and positioning institutes. This format was a keynote address in which he departure from the previously held emphasized the communicator's media landscape - customizing conferences. The presence of guest role in positioning the Bosch brand content and selecting right media faculty and their wealth of industry in the current environment. He for the fragmented and domain knowledge elevated the detailed his expectations from the target audience standard of discourse and facilitated communications teams, stressing on a cohesive exchange of ideas between their role in increasing Bosch brand the TG as a differentiating factor the internal stakeholders and awareness and taking responsibility in a highly competitive market external experts. to create fascination for the Bosch • Content marketing and changing • Using 'emotional connect' with • Changing concept of Corporate products. At the Bosch HQ, a new Social Responsibility (CSR) to The two-day workshop began corporate positioning and internal Cause-Related Marketing with Mr. Dhiraj Singh (C/CCR-IN) messages (House of Orientation) are setting the context. He elucidated under development. In view of this, brand ambassadors that in today's complex, highly the communication function will connected and ever-evolving world, play a vital role in getting the new communication - speed and communicators face a number of new messages effectively transported planning are key to effective challenges. Factors such as economic across to all internal and external crisis communication uncertainty, impending crisis, stakeholders through well-planned rapid expansion of digital media, and strategic initiatives. age consumers, their changing • Employees as the new-age • Crisis management and • Insights into the minds of new Bosch India News | September 2014 Event | 23 Participants during the workshop lifestyles, preferences, for collaboration, becoming content consumption habits and media champions and communicating selection specialness of the Bosch Brand. Mr. Peter Feldmann (C/CCB), Bosch Global • In the age of 'screenagers' - digital channels becoming - Brand Head, further elaborated on imperative for media planners the importance of brand development and communicating the new brand India can better leverage social media to promote the brand, the need for internal communications to be a twoway dialogue, and how a collaborative approach can help communicators create a unified image of the Bosch brand in the country. Detailing expectations from positioning of Bosch post its communicators in a country as global rollout. As we enter the new age of video messages - Dr. Christoph An hour of debate and discussion Communications team envisions Zemelka, the new head of Corporate rounded out the concluding day of Communications - Bosch Group (w.e.f the workshop. During this session, October 1, 2014) stressed on the need participants discussed how Bosch diverse as India, through special communication, the Corporate embarking on a journey to further enhance the image and reputation of this 'special' company in India. The Bosch India team of communicators along with Dr. Berns and the guest faculty at the workshop 24 | Event Bosch India News | September 2014 Bosch renews its commitment to mitigating climate change Recent bouts of extreme and unexpected weather coupled with the latest research findings from the Intergovernmental Panel on Climate Change (IPCC) shows that to mitigate the effects of climate change, urgent actions need to be taken on national and individual levels. This World Environment Day (WED) the United Nations Environment Program (NEP) threaten the existence of several 20 percent, and improve energy small island states around the world. efficiency by 20 percent by 2020. Low lying coastal areas in countries such as India also face severe Back in 1973, Bosch made its threats due to rise in sea levels, commitment to protecting the showing that climate change can do environment part of its irreparable damage to the way of life corporate principles. for millions of people. Increasing Green House Gas (GHG) emissions Worldwide, Bosch is focusing on and CO2 levels are the main culprits developing energy-efficient products for this phenomenon that is further and processes in all divisions, while accelerated by deforestation, energy promoting the use of renewable consumption from energies. It is taking a low-carbon, of runaway climate change. non-renewable sources. resource-efficient and socially The slogan for WED 2014, ‘Raise your Environment protection at Bosch is chose the theme of the melting ice caps to highlight the vulnerability of the planet to the irreversible effects voice, not the sea level’, emphasized the need to mitigate human actions which are warming the sea, melting ice at faster rates than ever before in the Arctic and raising sea water levels. UNEP chose the theme to underscore the fact that rising waters responsible approach to business. a binding global agreement On World Environment Day this year, Bosch associates took part in a series Bosch takes the European of campaigns aimed at promoting Commission's 20/20/20 formula green initiatives and climate change as its guideline, aiming to cut CO2 awareness. For a week, from June 2 to emissions by 20 percent, increase June 7, the following activities were the share of renewable energies to held across Bosch India: Bosch India News | September 2014 Event | 25 Bangalore plant associates resolving to act responsibly Vehiclepooling Initiative getting destroyed leading to loss of colleagues felicitated key the biodiversity. A group of workmen suppliers who complied with ‘best Irrespective of number of passengers and M&SS from BanP got their hands environmental practices’. Schneider in the car, every car on the road is dirty, for a good cause by coming Electric, High Temp Furnances and emitting harmful pollutants. In an forward and participating in the Industrial Metal Finishers were attempt to make associates aware sapling plantation drive, held at the amongst the suppliers who were of the hazards and to roll out a new Bidadi construction site. This half felicitated. The event was concluded more effective and environment day event began by welcoming the with a speech by Gopikumar A friendly method of commuting, a participants by giving them a short (BanP/PC) on eco-friendly practices ‘vehiclepooling’ drive was initiated brief on the WED theme followed by adopted in 2013 and challenges across all Bosch facilities in India. The information by the horticulturist on for 2014. drive encouraged associates not only the campus landscape as well as the to carpool but also use alternative plants and various species of trees WED 2014 saw a beginning of modes of conveyance like public (around 750) to be planted there. many small practices that are transport, using company bus, opting Around 40 saplings were planted otherwise ignored due to hectic for a bike ride and even during the event at the entrance daily activities. However, it is only cycling to work! of the facility. through sustainable actions that Go Green – Sapling Plantation Strengthening supplier impact on the environment. Let’s take relationships a pledge to keep the environment human beings can make a positive Around 61,500,000 trees are clean and continue to make positive deforested/destructed every year In a first time initiative to promote to make paper. With the increasing ‘green supply chain management’, demand for paper, natural forests are Bosch CP/TSC along with HSE contributions in ways big and small! The green team: Sapling plantation at the new manufacturing location at Bidadi (L) and associates signing up for the vehiclepooling initiative (R) 26 | Bosch Impact Bosch India News | September 2014 Bosch pushes for safe driving in India their technologically advanced products. The discerning Indian customer is willing to pay the price for superior technology but shirks at the thought of paying a small premium for critical life-saving technology such as the ABS, ESP or even airbags. Just about 25% of all vehicles sold in India are equipped with such devices, a majority of them installed on expensive vehicles. The lack of awareness on the importance of vehicle safety technology has created a lopsided demand curve where a customer is fine with compromising his life for Here’s an eye-opening fact: five of state of vehicle safety in India, a India’s most popular small cars in the country which has the dubious Indian market last year (including distinction of highest road fatalities the Tata Nano and the Hyundai i10) globally. A whopping 135,000 lives have failed crash tests performed are lost on roads each year in India by London based car-safety where an accident takes place almost supervisory body Global NCAP (New every minute, according to a National Car Assessment Programme). The Crime Records Bureau (NCRB) report. assessments’ conclusions showed that the safety features in these While India has proactively Indian cars were “20 years behind the implemented stricter emission five-star standards now common in norms, it has so far lagged behind Europe and North America”. most of its peers in adopting safety mechanisms on-board a vehicle. This The Society of Indian Automobile is evident by the glaring fact that two Manufacturers (SIAM) addresses binary safety technologies – Antilock this critical issue through its annual Braking System (ABS) and Electronic Society for Automotive Fitness & Stability Program (ESP)—are yet to be Environment (SAFE) convention in made mandatory in India. Bangalore, which usually sees many saving a small premium. In their bid to make Indian roads safer, Bosch, the pioneer in automotive innovation has been taking the lead to create awareness on life-saving technologies that are vital to reduce fatal accidents. Earlier this year, the Ministry of Road Transport & Highways had made anti-lock braking system or ABS mandatory for all new commercial vehicles hitting the road from 2015. India is one of the top 10 vehicle makers globally. However, it fairs lowest on safety parameters. For a market that is bound to take stronger and bigger leaps, a sustainable future hinges on its ability to make mobility safer for millions of its consumers. international road safety experts “If every car was equipped with participating. Organized by SIAM, ABS, 1 in 5 (20%) of all car accidents the theme of the convention this could be avoided,” said Navin Paul, year was ‘Safety: Bringing Policy Executive Vice President, Bosch & Practice Together.’ Speakers India, at the Convention. • Every 4 minutes a person dies safety features in Indian vehicles The ambiguity about safety standards • There were 490,383 accidents and loopholes in motor vehicle laws. is even more alarming for a market Apart from Bosch, representatives that is set to become the third biggest from Nissan also shared information in the world by 2020. Global auto on their safety technology. The makers are making a beeline to experts deliberated on the dismal impress the Indian customer with expressed concern over the lack of Why Indian automobile companies and buyers need to care about road safety in a road accident in India in 2012 in which 138,258 people died • 25.1 % of all accidents involved 2 wheelers, the highest among all vehicle categories Profile | 27 Bosch India News | September 2014 V.K. Viswanathan: Keep the faith, get ready and be ‘fit for the future’ The 62nd Annual General Meeting (AGM) of Bosch Limited was a first in many ways. Addressing shareholders for the first time as the new chairman of Bosch Limited, a position he took up on July 01, 2013, V K Viswanathan welcomed first timers Mr. Peter Tyroller, member of the Bosch board of management, who succeeded Dr. Bernd Bohr, and Mr. Franz Hauber who joined the Board as an alternate director to Mr. Peter Tyroller with effect from January 1st, 2014. On the occasion of the AGM, we caught up with V.K. Viswanathan, fondly and famously referred to as VKV, in a free-wheeling interview. VKV shared his thoughts on encouraging learning and sharing, Corporate Social Responsibility (CSR), expectations from the new government and a lot more. In your previous interview been learning; the Group has been thoughts on the triple bottom- with the Bosch India News you operating successfully for over 127 line approach, where they state stressed on the need to 'constantly years and in India for more than that a company’s priority is solely learn.’How in your opinion can 60 years. not just the shareholder, but all corporates’ foster a spirit of open three stakeholders- shareholders, and transparent exchange of ideas Another success factor is our and encourage education? Do you offerings that are so varied, it caters believe that there should be closer to the requirements of both the high- Professionally, I am of the opinion ties between corporates’ and end and mid-segment ranges, and that irrespective of such a law being education institutes to upgrade the solutions such as these can only be mandated or not, we should behave quality of innovation in India? offered when we are continuously in a responsible and conscious learning. And one can learn from manner. It is only justified that we A successful organization is one that customers, end consumers, suppliers, invest a small portion of what we is constantly learning, renewing and parent company, educational gain from the society back into it, reinventing itself. Conditions change, institutes and young engineers. thus strengthening our grassroots. markets change, technologies change associates and society? Personally, I believe that charity and competition too changes, in that Learning from educational institutes and responsible behavior should environment we need to keep abreast and young engineers is crucial, come from within rather than with the changes and times. thus highlighting the need for tie- being mandated through legislative ups with reputed engineering and compulsions. That said, given that it And as a sexagenarian organization management institutes. It is one is now a law certainly more number in India, how do we keep abreast of the key reasons as to why we of underprivileged and needy people with those changes? tied-up with the Indian Institute of can be helped. Science, Bangalore. Increasingly Well, a prerequisite to that would be corporates’ in India need to tie-up Bosch of course has been at the to keep an open mind. It means not with educational institutes to develop forefront of CSR activities, well just being aware about the current quality and futuristic technology, this before discussions about the megatrends, but also to posses the collaborative approach will indeed implementation of such a legislation right judgment in order to assess help us in the long run. came into existence. Bosch has been what the probable developments in investing and developing areas in and the future would be like. Judgment Given the large inequity in the around its plants such as Bangalore, when backed by experience and country, India has brought in a Nashik and Jaipur, among others. foresight can help us prepare law that states companies have to ourselves to meet future challenges. spend two percent of their profits At Bosch we intrinsically believe that Bosch for decades has been an towards CSR. In your opinion is apart from offering beneficial and organization that has constantly it a good idea? Also what are your quality solutions that would help us 28 | Profile Bosch India News | September 2014 meet the demands of the customer, power for the next five years thus How do you perceive the rest of we also need to work towards promising us reasonable amount of 2014 to perform, especially the creating a sustainable and long-term stability and certainty. Going by the automotive industry? difference in the society. In that pronouncements of the government direction we voluntarily established post election, by various cabinet The automotive industry has seen a foundation called the ‘Bosch India ministers, give us much reason for the worst of times, though one cannot Foundation’ (BIF). Five Bosch group hope and optimism, and I too share expect a turnaround in the next companies in India contribute this sentiment. couple of months; I however do see some recovery beginning October. a portion of their profits to the initiatives driven by BIF. Clearly, the Apart from framing forward looking The automotive industry has rather thought to be a proactive citizen has policies and reform measures, I faced a prolonged slowdown for the come from within and we continue to strongly believe that India needs to past two years caused by many factors play a very meaningful role through turnaround and turnaround quickly such as sluggish economy, high fuel our CSR initiatives. in its economic progress. The last prices and escalating interest rates two-three years have seen our growth among others. With respect to the three-pronged rate hover at around sub-five percent approach our associates still continue in real growth terms. Given the size I believe things are about to get better to be our most important and valued and potential of our country we as we look forward to the revival of asset, and Bosch has always taken need to increase this by at least two the auto industry given factors such great care of its associates. It is percentage points, thus highlighting as the pent up demand of the last few through the constant effort and the need for tough decision making, years, and the expected turnaround dedication of our associates that need for clear agenda setting in terms in sentiment and confidence level can we have been highly competitive, of economic policies and strong help us regain our growth trajectory. produced quality goods and have leadership skills. I foresee better growth momentum during the second half of the fiscal been in tune with the present and future requirements of the market. Personally, I am an optimist and the year (October 2014-March 2015) None of this would be possible recently concluded elections give us that will continue onto 2016, and this without their support and Bosch in a platform to initiate and implement growth is most likely to be led by the India constantly works towards their policies that will facilitate growth, commercial vehicle and passenger development by offering quality higher employment, curb car segments. training and development programs inflation and create an investor and opportunities to work abroad, friendly environment. Your message to associates on how to successfully tide over the current apart from other benefits. That said, India as a country is by and business scenario For our shareholders, we need to large a sentiment driven economy and ensure that we provide them with we urgently need to have an upturn Keep the faith, get ready and be adequate returns on the capital of sentiments. This necessitates ‘fit for the future.’ they have invested. We need to treat the pronouncement of broad them fairly and equitably apart from policy measures backed by actions Eventually when the economy does living up to their expectations. At creating a high level of confidence turnaround, it will be sharper and we Bosch Limited, we look forward to and optimism, which would therein need to be ready to capitalize on the delivering long-term value to all lead to a dramatic turnaround in the opportunities that lie ahead of us. For our stakeholders. investment and sentiment climate. that, we presently need to keep Simultaneously, the supply side of the our faith, be confident and be What do you make of the recently economy also needs to be improved ‘fit for the future.’ concluded Lok Sabha elections? given the high inflation we see mainly What are your expectations from driven by the escalating fuel and the BJP-Led NDA government? food prices. With the conclusion of the general Overall, I am optimistic that we can elections this May, we have a look forward to better and happier government that is likely to be in days in the future. Snippets | 29 Bosch India News | September 2014 News at a glance: What's been happening in Bosch India Communication managers responsible for APAC & ASEAN countries converged at the 3rd Bosch Asia Pacific (APAC) Communication Conference held in February at Jakarta, Indonesia to understand the current unique trends and prepare the next steps to stay in sync with the inevitable transformation of the APAC region. The Bosch India communication team was awarded for its well executed World Environment Day 2013 campaign which promoted measures to alleviate hunger across India. The legendary Nashik Run, which Bosch has been funding since the beginning, once again invited more than 20,000 participants who ran on a 5 km stretch starting from Mahatma Nagar in the city of Nashik. The run, now in its 12th year, took up the baton to uplift the underprivileged and also spread the message of healthy living in the city. Bosch strongly believes in the safety of its employees at work places. The National Fire Service Week which falls in mid-April was observed at all the Bosch India plants. Fire safety trainings and mock drills did their best to drive home the ‘Safety first’ message. Initiative such as recording near-miss and minor incidents and sharing them with associates online has resulted in a significant decrease in fire accident rate at Bosch India. As part of skill development initiatives and to tap future opportunities in the industrial automation sector, Bosch Rexroth India has set up a ‘Centre of Excellence in Automation Technologies’ at College of Engineering, Thiruvananthapuram and a ‘Centre of Competence’ at Gov. Polytechnic Kalamassery, in collaboration with the Higher Education Dept., Gov. Of Kerala. The centres have world class infrastructure with state-of-the-art technologies, equipment and well-trained faculty. Bosch Power Tools India took its business to the next level of performance with the rollout of the IPOSplus Program, an end-to-end business solution which helps perform a range of tasks and functions even more effectively. The program will facilitate associates with time-saving and effort-saving options. ‘4Es for Women’ program empowered women associates with strategies necessary to maximize their professional potential as part of this year’s International Women’s Day initiatives at Bosch India. ‘Energy, energize, execute, edge’ were the 4Es around which the workshop centered and contained insights and training modules. A small function was also organized by the Diversity Team with power-packed presentations and entertainment sessions. On August 9, 2014, in Verna, Goa, the Packaging Technology division celebrated the PAIV manufacturing site’s 2nd anniversary. Bosch associates found a creative way to mark this milestone. Ashok Gourish (PA/PA-IN), Business Head – PAIV, delivered the keynote address and congratulated everyone on this milestone. He also asked that associates continue to be focused and work as a team to achieve organizational goals. Many of the assembled associates, who had witnessed the move from Bangalore to Goa in 2007 and then again in 2012 to PAIV shared their stories of this journey. Also speaking at the event was Chandra Prasad R (PA/ECF-IN), Business Unit Head – CF, who shared his own experiences of the move to the new facility. 30 | Snippets Now in its second edition, “Best of Bangalore – Innovation Edition‘, projects the revival of the start-up buzz in India and focuses on the innovations pioneered by the key businesses across various sectors. Bosch, which was one of the oldest multinational companies to set up operations in Bangalore, has been recognized for its contribution to the fields of Manufacturing, Research and Development. Bosch reaffirmed commitment and confidence in the India growth story with the announcement of planned investment of Rs. 1200 crores in 2014. A new Research and Technology Center was inaugurated in Bangalore with the vision to expand the activities of IT subsidiary Robert Bosch Engineering and Business Solutions. The Security Systems India division was honoured with the EFY (Electronics For You) Readers’ Choice Award, 2013 for the second year in a row under the CCTV Cameras category. In the 10th edition award ceremony, the division was chosen amongst leading players in the industry such as Panasonic, HIKVision and Samsung. Bosch India News | September 2014 Bosch Limited celebrated the completion of its one-millionth rail (used in common rail systems) production in March 2014. This milestone was achieved within a short span of just four years ever since the first rail was manufactured in 2010. This achievement highlights the increasing demand for Bosch common rail technology in India, especially due to its fuel saving and optimal functionalities for diesel vehicles. Bosch Automotive Electronics India was awarded the Technovation 2013 award for the 'Best Electronics Manufacturing Company‘ at the 9th Vision Summit International Conference held at Bangalore. These awards honour stalwarts in the industry and academia who have furthered the growth and development of the electronics and semiconductor industry in the country. Prabhu Panduranga M (RBAI/GM AE/RP-IN) received the prestigious award at the function. Bosch India celebrated its first Diversity Day in June, 2014. Flash mobs, games, cultural events that reflected the diverse traditions of India, a plethora of regional cuisine – all combined together to show the rich and varied backgrounds that Bosch associates represent. German Federal President Joachim Gauck visited the ‘Bosch Vocational Center’ (BVC) in Bangalore in February, 2014. He acknowledged the importance of vocational training and Bosch’s admirable efforts towards demonstrating responsibility to Indian society. He hailed the company as a role model for other businesses. "With this portfolio expansion, we consolidate our position in the energy business as a ‘full-line solution provider,’ offering products, solutions and services,” said Dr. Steffen Berns (RBIN/P) while launching the new energy business division in India, in February. Headquartered in Bangalore, this facility is collectively responsible for the Middle-East and Asia regions. In a week-long donation drive, associates and their families from Bosch Chassis Systems India, Chakan, put together a sizeable collection of more than 300 clothes and donated them to Hope Foundation. The clothes were useful for over 150 families of migrant workers from a slum in Koregaon Park, Pune. 31 | Snippets On August 6, 2014, associates at Chassis Systems (CC) were in high spirits as they celebrated ten years of production of two essential brake system components - NOAH Booster and Tandem Master Cylinder (TMC 8), and the completion of series production of one million Anti-Lock Braking System (ABS) units. At the event, Mr. Dirk Hoheisel (G42) gave a short presentation, covering topics such as global economic growth, Bosch’s business situation, the future of mobility and the high rates of accidents in India that underscored the need for safety features like the ABS. Bosch India News | September 2014 The theme of this year’s CSR Live Week, now in its fourth year, was “CSR & National Goals - Towards Shared Value”. Through participation in such a large-scale CSR oriented event, Bosch had the opportunity to showcase its CSR projects and initiatives, socially responsible and sustainable business practices, and demonstrate its commitment to sustainable development in India. The event was also an invaluable opportunity to directly engage with important stakeholders such as non-profit organizations, media, investors and others. At the CSR Live Week event, Bosch Limited was present as one of the key sponsors along with other leading conglomerates such as Aditya Birla Group, Wockhardt Hospital, and Jindal Steel and Power Limited. The company was one of more than 100 participants at the event. Bosch India and Startupbootcamp in association with StartupWave, an online incubation platform, hosted Startup Pitch Day, on August 20,2014, in Bangalore. Startups from all over India applied for the contest, trying their luck in one of three categories – Energy, Healthcare and Transportation. The winning team from Cubito, a cloud-based SaaS company providing transport solutions for organizations, walked away with a two week fully paid trip to join in and observe the Startupbootcamp Berlin Smart Transportation and Energy program in action. Bosch India, under the aegis of New Business Initiatives (NBT), has been working with startups across the globe to incubate and commercialize new businesses. The recently launched Bosch eye care solution was a result of this initiative. On Sunday, August 24, 2014, the Snap Run Marathon, organized by Snap Fitness in association with Multiple Sclerosis Society of India (MSSI), was flagged off at Freedom Park, Bangalore. More than a 1000 enthusiastic Bangaloreans ran both the 5 km and 10 km runs on a wonderfully breezy and cloudless morning. The Multiple Sclerosis Society of India (MSSI), established in 1985 and housed at Bosch, is working for persons suffering from Multiple Sclerosis (MS). In Bangalore, MSSI supports about 230 MS patients with free medicines, physiotherapy and equipments. Every year, during the annual Bosch Sports Day, the company holds a special raffle draw that raises funds for MSSI. To meet the rising demand for construction solutions in the booming metropolis of Chennai, Tamil Nadu, Bosch Power Tools, in collaboration with Phoenix Agencies, has opened the first Bosch System Specialist store that caters exclusively to the industry. Mr. Gautham Panchu, the driving force behind Phoenix Agencies, was the first to spot the market opportunity for such a concept. Located on bustling Mount Road in the heart of Chennai’s commercial district, the store has already seen a good number of walk-in customers and a steady flow of Bosch brand loyalists looking for tools and expert advice on the best solution for their construction requirements. The store also has a special Health and Safety section which details the many health and safety aspects of Bosch’s power tools. At the recently concluded 40th edition of the AIMA National Competition for Young Managers (NCYM), Bosch India continued its successful run at the annual competition, with a team comprising Vijay Jangid (RBIN/ ICO), Sylvi Nazareth (JaP/MFN) and Charul Jain (JaP/FCM) being adjudged the winners. Another team from Bosch, mentored by Mr. Vijay Pandey (PT/SAI), comprising Padma Shanbhag (RBIN/TAX-I), Mobin Joseph (GS/ENG-IN) and Mamta Ashar (CP/PUC), was named the second runner-up. Ms. Nazareth also won the coveted Best Young Manager title. This is the fourth year running that RBIN has achieved these accolades – a testament to the company’s dedication to cultivating and encouraging young managerial talent. Bosch India News | September 2014 Bosch India News invites news, views, stories, comments and suggestions with appropriate photos and captions from all of you. Please send us your articles to the Editor, Bosch India News or e-mail us at bi.news@in.bosch.com before October 15, 2014 for the next issue. Edited and published by Dhiraj Singh on behalf of Bosch Limited, Hosur Road, Adugodi, Bangalore 560 030. Reproduction of any article from Bosch India News, without express permission of the editorial team is a violation of copyright.