Drive to Collab CUCM Install Base Upgrade Program EMEAR © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1 Rebranded Expanded Drive to Collab Migration On-Prem Upgrades & Cloud Migrations to CUCM 9.1 or 10.0 © 2010 Cisco and/or its affiliates. All rights reserved. Displacement Adoption Competitive Displacement in Focused Markets Accelerate Consumption of Collaboration Solution Cisco Confidential 2 Drive to Collab - Objective Enable Customers to leverage next generation Collaboration Experiences by migrating to Cisco Unified Communications Manager 9.1 or 10.0 Video, BYOD, Cloud, B2B, Virtualization & Contact Center © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3 Americas: 50% EMEAR: 40% APJC: 10% 8000 7000 6000 5000 4000 3000 2000 1000 0 © 2010 Cisco and/or its affiliates. All rights reserved. Source: FINBI since 2000 Cisco Confidential 4 6% 6K Untapped Innovations # 2% 2K 21% 30% 13% 12% 21K 30K 13K 12K 16% 16K 4.x, 5.x 6.x, 7.x, 8.x (Majority of install base) Less than 1% prior to the program launch Ease of Upgrading © 2010 Cisco and/or its affiliates. All rights reserved. Source: CIBU PM Cisco Confidential 5 Total # of CUCM Customers: 100 K Cisco Partner 20,000 Customers X $ 100 K per Customer 100 Customers X $ 100K Per Customer $2B $ 10M Note: Average bookings per upgrade deal in pipeline is ~ $ 100 K today © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6 EMEAR: $ 1.3 M Communications: 12,000 Users From Version 8.6 9.1(2) Video, Jabber, Expansion AMERICAS: $ 600 K Manufacturing: 6,000 Users From Version 8.0 9.1(2) Video, Jabber, CC, License Up Level © 2010 Cisco and/or its affiliates. All rights reserved. APJC: $ 1.2 M Financial: 12,000 Users From Version 7.1(5) 9.1(2) Video, Jabber, Contact Center Cisco Confidential 7 Incrementa l Revenue Attractive Promotions Incentives & Rebates Account Control Partner Video BYOD Mobility B2B Collab Edge Customer Collaboration Next Generation Collaboration Experience Virtualization © 2010 Cisco and/or its affiliates. All rights reserved. Customer Cloud Cisco Confidential 9 • Gartner Magic Quadrant leader for unified communications and telephony • More than 100,000 customers • More than 95% of Fortune 500 companies use Cisco Collaboration solutions • More than 1 million Cisco TelePresence® endpoints shipped • More than 65 million IP phones shipped © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Unified Communications Manager Session Management D D D Cisco Confidential 10 Business Benefits Collaboration with customers and supply chain Improve productivity through face to face communication Reduce travel cost & carbon footprint Video IT Benefits Unified CM 9.1 or 10.0 © 2010 Cisco and/or its affiliates. All rights reserved. Session Management Unified Call Control for voice and video endpoints Seamless Voice & Video interoperability Unified configuration and bandwidth management Business-to-business (B2B) calling with SIP URI dialing Cisco Confidential 11 Business Benefits Work Your Way: Productivity, employee choice, flexibility Extend Collaboration: Integrate into existing business applications Stay Connected: Collaborate anytime, anywhere, from any device BYOD Unified CM 9.1 or 10.0 Session Management IT Benefits Jabber support on multiple platform (Win, Mac, iOS, Android) Support for integrated Voice, Video, IM/Presence Seamless interoperability with other video endpoints © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12 Business Benefits Improve business relationships with cross-company collaboration Promote seamless collaboration with customers, partners and supply chain Extend video communications to teleworkers B2B IT Benefits B2B calling over MPLS or Over-the-top (via Internet) Firewall traversal support for video Simplified reachability and extended interoperability with URI dialing B2B Unified CM 9.1 or 10.0 Session Management Expressway™ Firewall Traversal Internet Remote User © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13 Business Benefits Streamline communications and find contacts easily, on any device Communicate quickly and effectively through IM/chat and presence awareness Simplify message management (directing unanswered calls to a Unity Connection) Mobility IT Benefits Unified CM 9.1 or 10.0 Single number reachability (SNR) for voice and video calls Fixed Mobile Convergence (FMC) - consistent user experience for desktop VoIP and mobile devices Secure encrypted calls across clusters for extension mobility Mobility/SNR Session Managem ent PSTN Gateway © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14 Business Benefits Drive better & consistent collaboration experiences for mobile workers Enhance mobility experiences by seamless movement between on and off-campus Provide flexibility by allowing users to use their own device for Audio, Video, IM & VM Collab Edge IT Benefits Ease of deployment & administration for off-premise endpoints Allows off-premise endpoints to register with Unified CM without VPN Simple for users to remote/mobile users to connect (login & host name) Unified CM 9.1(2) or 10.0 Session Management Expressway™ Firewall Traversal Internet - CUCM 9.1(2) or higher includes support Collab Edge - Jabber 9.6 & Expressway x8.1 will include support Collab Edge © 2010 Cisco and/or its affiliates. All rights reserved. B2B No VPN Reqd Remote User No VPN Reqd Cisco Confidential 15 No VPN Reqd Internet Contact Center Unified CM 9.1 or 10.0 Remote User Expressway™ Firewall Traversal Session Management B2B BYOD Mobility/SNR PSTN Gateway Voice Video © 2010 Cisco and/or its affiliates. All rights reserved. BYOD Video & TelePresence Mobility B2B Virtualization Contact Center Cisco Confidential 16 CUCM Release 10.0 Collaboration Edge Jabber Guest Video Contact Center Prime Collaboration Connecting Remote Devices without VPN Simple Public to Enterprise Collaboration Enhanced Customer Experience Deriving Operational Efficiency © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17 • Unified Console And Primary Platform For All Management Activities • Prime Standard Edition Bundled With UCM 10.0 Prime Prime Prime Prime License Collaboration Collaboration Collaboration Manager Deployment Assurance Provisioning Application bundled with CUCM 10.0 © © 2011 2010 Cisco Cisco and/or and/or its itsaffiliates. affiliates.All Allrights rightsreserved. reserved. Part of Prime Collaboration Self-Care & SelfProvisioning Bandwidth Management Included natively in CUCM 10.0 Cisco Confidential 18 18 CUWL PROFESSIONAL CUWL PROFESSIONAL WebEx Conferencing Personal Multiparty CUWL STANDARD Multiple Devices Cisco Unified Messaging UCL ENHANCED / ENHANCED PLUS • • • • Expressway for Teleworkers & Jabber Mobile Users Any Device Support w/ Jabber Prime Collaboration One / Two Devices CUWL STANDARD UCL ENHANCED / PLUS Updates and additions listed in green © © 2011 2010 Cisco Cisco and/or and/or its itsaffiliates. affiliates.All Allrights rightsreserved. reserved. Cisco Confidential 19 19 Features 4.X-7.x 8.0.x 8.5/8.6 9.1 (2) 10.0 Virtualization X BYOD (Jabber on Win/MAC/IOS for voice/video) X X Video (Unified Voice/Video call Control) X X Mobility (SNR for Voice and Video) X X X B2B (SIP URI-Dialing & Expressway) X X X Central License Management (ELM/PLM) X X X Bandwidth Management (Locations Based CAC) X X X Collaboration Edge X X X Network-based Recording X X X X Video enabled Contact Center X X X X Prime Collaboration X X X X Self Provisioning and Self Care X X X X © © 2011 2010 Cisco Cisco and/or and/or its itsaffiliates. affiliates.All Allrights rightsreserved. reserved. Cisco Confidential 20 20 • Unified CM 10.0 will only support virtualization deployment models Customers must migrate to a virtualized deployment prior to installing or upgrading to Unified CM 10.0 • All MCS bare-metal servers will be end-of-sale Dec 2013 • Server support will continue based on standard Cisco EOL policy NEW! BE 6000 © 2010 Cisco and/or its affiliates. All rights reserved. BE 7000 UCS Cisco Confidential 21 Easy to Design, Plan, Quote, Order Cisco UCS C240 M3 SFF Rack Mount Server © 2010 Cisco and/or its affiliates. All rights reserved. Enterprise Features in a Modular, Scalable Design Simple to Setup, Install, Deploy, Manage, Use CPU 2 x 2.5 GHz E5-2640 / 6 Cores / 95W / 15MB Cache / Hyper-Threading RAM 8 x 8GB (64GB) DDR3-1600-MHz RDIMM/PC3-12800/ dual rank/1.35v Disk 12 x 300GB 6Gb SAS 10K RPM SFF HDD/hot plug/drive sled mounted Cisco Confidential 22 Preloaded with Cisco UCM 9.1(2) or 10.0 and Collaboration applications Scalable: Stack servers to scale users, devices and apps Single ordering SKU: BE7K-K9 or BE7K-K9-XU (List Price: $23,468) Stackable platform with many collaboration application options Call Control CUCM Voicemail Unity Connection IM & Presence TelePresence Conductor Paging Unified Contact Center Express Cisco UCS C240 M3 SFF Rack Mount Server © 2010 Cisco and/or its affiliates. All rights reserved. Emergency Responder CER Video Interworking VCS/Expressway Prime Collaboration Provisioning Cisco UC Virtualization Hypervisor 5.1 U1 Cisco Confidential 23 More Growth Add TelePresence Growth Add Unified CCX Start Unified CM Unity Connection IM & Presence Expressway-C 2500 users / 3000 endpoints 20K users / 30K endpoints 1200 users / 2400 endpoints © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24 Speed Deployment Reduce Complexity Lower Costs © © 2011 2010 Cisco Cisco and/or and/or its itsaffiliates. affiliates.All Allrights rightsreserved. reserved. Cisco Confidential 25 25 Simplified Upgrade Process Compelling Offers • Readiness Assessment Tools • Licensing & Services • License Migration Process • Servers, Endpoints & Application • Jump Upgrade, PCD & Collateral • Video Velocity Bundles Drive to Collab Migration Comprehensive Support • Drive to Collab TAC (24x7) • • Focused Enablement • Training & workshops Global Licensing Operations (24x7) • e-Learning modules PDI Help Desk • VODs Video © 2010 Cisco and/or its affiliates. All rights reserved. BYOD Cloud/B2B Virtualization Mobility Contact Center Cisco Confidential 26 Customers on CUCM 9.1 Pipeline in $ M 30000 $350 Target 20000 15000 10000 25000 Customers on CUCM 9.1 25000 $312 Actual $250 $200 11230 $100 $50 0 © 2010 Cisco and/or its affiliates. All rights reserved. Q4 FY13 $177 $150 530 Q3 FY13 $225 $200 16020 2613 Q2 FY13 $279 $255 6385 5000 $300 $324 Q1 FY14 Q2 FY14 Q3 FY14 Q4 FY14 $79 $38 $0 May Jun Jul Aug Sep Oct Nov Dec Jan Cisco Confidential 27 On-Prem CUCM Pre-9.xx Unified CM 9.1 or 10.0 VCS BE3K, BE5K CME Competitors’ Call Control © 2010 Cisco and/or its affiliates. All rights reserved. Drive to Collab BE6K BE7K UCS Cloud Cisco Confidential 28 No Gaps Customer Considers to Upgrade Readiness Assessment (HW, SW, Applications, Licenses, Services) Download 9.1 or 10.0 SW Customer Partner Upgrade & Update Licenses AS Remediation Gaps Identified Upgrade Server, Endpoints, Applications, Licenses, UCSS, ESW Upgrade Resources and Support PDI Help Desk Migration SWAT Team © 2010 Cisco and/or its affiliates. All rights reserved. Drive to Collab TAC Engineering Escalation Upgrade Resource Center Upgrade Services Cisco Confidential 29 Eliminates the need for multiple hops, downtimes & license uploads 9.1(2) 6.1(4), 6.1(5), 7.1(3), 7.1(5) Parallel Process Minimum Downtime Reduced Risk Jump Upgrade 6.1(5), 7.1(3), 7.1(5) 8.0(x), 8.5(1), 8.6(x) 9.x PCD Application 10.0 Automated Process Minimum Downtime Reduced Risk © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 30 Automatic license migration via ELM disabled • Policy – “Customers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 9.1(2) and 10.0” Pre-9.x Licenses With UCSS Contract No Licensing Cost 9.1(2) or 10.0 Licenses Same Licensing Capability/Capacity • GLO is your single point of contact for obtaining License Entitlement & Migration Licenses when upgrading from pre-9.x (DLU based) to 9.1(2) or 10.0 (user based) Process to Obtain Licenses (100% Manual Support) Contact GLO (licensing@cisco.com) for all CUCM Migrations Response Time: 3-5 Business Days © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 31 Before Upgrading to 9.1(2)/10.0 - Email Subject: Drive to Collab Pre-Migration Request 1. “CUCM Upgrade Central” iPad App License Usage or LCU Output (Run on the CUCM Publisher) 2. Mac Address of current Publisher (If available, include all previous Publisher or License Mac) 3. UCSS/ESW information - Optional After Upgrading to 9.1(2)/10.0 - Email Subject: Drive to Collab Post-Migration Request 1. “CUCM Upgrade Central” iPad App License Usage or LCU Output (Run on the CUCM Publisher) 2. Mac Address of the Publisher (If available, include all previous Publisher or License Mac) 3. ELM License Request file (in .txt as an attachment) 4. Site information (name-all name permutations, City, state, country) for contract update 5. UCSS/ESW, Email ID, Unused DLU Allocation – Optional Escalation Process: Call GLO and speak with License Duty Manager © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 32 To obtain complete UCSS records, in cases where customer has purchased from other partners: • Get Letter of Authorization (LOA) signed by the customer • Email ucss-support@external.cisco.com for customer’s current UCSS Entitlement • The UCSS team can release all past UCSS information to the current partner LOA Template: https://communities.cisco.com/docs/DOC-38361 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 33 Language Support: English, French, German, Spanish, Portuguese & Mandarin Readiness Assessment iPad App: CUCM v9.1 and v10.0 Unity/Unity Connection MeetingPlace Presence Server Contact Center Express Attendant Console ANDTEK Application Server License Count Usage report Support and Collateral for BE6K/BE7K iPad App: https://itunes.apple.com/us/app/id650114526 Web Tool: http://tools.cisco.com/cucst/upgrade/index.jsp © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 34 iPad App for Readiness Assesment © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 35 Drive to Collab Migration Landing Page License Entitlement & Migration: GLO © 2010 Cisco and/or its affiliates. All rights reserved. Planning Support: PDI Helpdesk Technical Assistance: TAC TAC Keywords: “Communications Manager Upgrade to v9 (Drive to 9 Initiative)” “Communications Manager Upgrade (Drive-To-Collab Initiative)” Cisco Confidential 36 Feb & Mar March 18th – 21st May 18th – 22nd Global Roadshows Enterprise Connect Cisco Live US June 14th – 20th Infocomm April 16th March 18th – 21st Cisco Connect Canada June CUCM 10.5 Launch Cisco Live Melbourne Tailored trainings via in person, video or webex on Drive to Collab Program for: Pre-Sales Teams Sales Teams Technical Teams © 2010 Cisco and/or its affiliates. All rights reserved. Program Overview & Resources Value Prop Deal Mechanics Deep Dive on Upgrade Process Cisco Confidential 37 One-stop shop for CUCM 9.x and 10.0 Upgrade Resources • Customized Upgrade Procedures • VODs on step by step upgrade process • Promotions and Offers • Value Proposition • Forums and support community www.cisco.com/go/drivetocollab © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 38 CB Plus Upgrade Track CB Plus Displacement Track Migrate to Cloud Mid Market Promo Video Acceleration CUCM Migration to 9.1 or 10.0 Competitive Displacement Offered by HCS Partners For deals With BE6000 Endpoints & Infrastructure © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 39 Collab Offers CB Plus: Upgrade Track & Displacement Track Migrate to Cloud Video Acceleration Mid Market Promotion Registration Ends - July 26, 2014 Last Day to Book - Oct 26, 2014 Registration Ends – Sep 15, 2014 Last Day to Book – Dec 15, 2014 Registration Ends - July 26, 2014 Last Day to Book - Oct 26, 2014 Registration Ends - July 26, 2014 Last Day to Book - Oct 26, 2014 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 40 Register by July 26, 2014 Order by Oct 26, 2014 Migrations – On Prem & Cloud Competitive Displacement Available Via Collaboration Breakaway Plus WebEx Video Velocity Starter Kit Licensing & Services for Customers on UCSS UCS, BE6K, BE7K © 2010 Cisco and/or its affiliates. All rights reserved. Voice & Video Endpoints Licensing & Services for Customers not on UCSS Gateways Cisco Confidential 41 BE7K & CUAC added to CB Plus Upgrade Track Competitive Displacement Migrating from Pre-9.x to CUCM v9.1 or v10.0 +22% +17% TelePresence, CUWL, CC, Collab SW, UCSS, BE6K, Phones, Gateways, UCL, WebEx Meetings +6% UCS Services BE7K, CUAC Up level Licenses? With UCSS Y 100% N +23% On Licenses Up level Licenses? Without UCSS N Y +43% On Licenses +43% On Licenses, Migration SKUs +36% +22% +22% 5 Years UCSS 3 Years UCSS 3 Years UCSS Video Velocity Starter Kit +43% MCU 5310/5320 or TS VM310/320 & (Virtual) Expressway C, (Virtual) Expressway E Promotional Discount: +43% off Global Price List! Video Velocity Starter Kit includes: (Virtual) Expressway Expressway C (up to 5 Rich Media Sessions (RMS)) + (Virtual) Expressway E (up to 5 Rich Media Sessions (RMS)) + 1 x TS VM/310/3201 (up to 3 licenses2) Or + TS or MCU 1 x MCU 5310/5320 (up to 3 licenses2) Video Velocity Starter Kit provides H.323 session Interoperability, 3 rd party session interoperability, remote access to UCM, firewall traversal, B2B communications and multiparty conferencing. Available in Collaboration Breakaway PLUS when displacing with or upgrading to Cisco Unified Communications Manager or BE6K v9.1. Available in the Mid-Market promotion *Eligible PIDS in backup slide Note 1: Conductor is required for TS and optional for MCU. The entry level can be downloaded for free: http://software.cisco.com/download/navigator.html?mdfid=283884153&i=rm Note 2: One license provides Full HD/2 HD/4 SD/8 nHD ports © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 43 ORDER SIZE (TP EP, TP Infra, Selected call control products) INCENTIVE >= $50k +17% off GPL >= $200K +22% off GPL Choose from any of these products: Cisco Smart Desk DX650 or any TelePresence endpoint Call control including – Business Edition 6000 and VCS Cisco TelePresence infrastructure products Cisco TelePresence Content Server Offer limited to one per customer and does not include services. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 44 Promotional Discount: +36% incremental discount off Global Price List! EX60 and EX90 • The EX60/EX90 offer is a Time Limited offer available through July 26, 2014 • Partners can get a +36% incremental discount on any volume of EX60 and EX90 when BE6000 / BE7000 or CUCM is providing Call Control. • Discount is to the Partner EX60/EX90 must be registered to Cisco Call Control UCM or BE6000 / BE7000. Available in Collaboration Breakaway PLUS, Midmarket Collaboration Promotion and the Video Collaboration Promoton. Will be available in Displacement and Video Collab Promo on Feb 8th 2014 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 45 Migrate to Cloud On-Prem to Cloud License Offers Collaboration Breakaway Plus Available till Sept 15, 2014 Register by July 26, 2014. Place Order by Oct 26, 2014 • 100% Discount on HCS Application License & Up-Level Options (Uplevel Customers from UCL to HCS Std License) • Regular CMSP Discount on HCS Management Bundle, UCSS, ESW +17% +22% +6% +36% Phones, Gateways, WebEx Meetings TelePresence, CC, Collab SW, CUAC Services EX60, EX90 +43% Video Velocity Starter Kit : MCU 5310/5320 or TS VM310/320 & VCS-C, VCS-E BE6K New Deployment MID MARKET +26% Telepresence Infrastructure (VCS-E, MCU, TCS SMB Edition) , CUWL, UCSS, Attendant Console, UCCX +18% Be6K bundle (required), Phones, Gateways, UCL, WebEx meeting, TP systems, +43% Video Velocity Starter Kit +36% EX60, EX90 Enable Customers to leverage next generation Collaboration Experiences by upgrading to Cisco Unified Communications Manager 9.1 or 10.0! Drive to Collab Engagement Model 1 2 3 4 5 Run Readiness Assessment Tools Plan the Upgrade Engage with Global Licensing Operations Order SKUs as needed via CB+ Upgrade Unified CM © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 48 Landing Page for All Drive to Collab Resources: Customer Landing Page: http://www.cisco.com/go/cucmupgrade Partner Landing Page: http://cisco.com/go/drivetocollab Support Alias for Drive to Collab Questions Drive to Collab Program Team: ask-drive-to-9@cisco.com Licensing Support: licensing@cisco.com & vtglicensingops@external.cisco.com Collaboration Breakaway Plus Team: cbplus@cisco.com Software Services (UCSS) Support Team: ucss-support@external.cisco.com © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 49 • CUCM Value Prop • Migration Benefits Collateral v4.x v9.1.2/v10.0 v5.x v9.1.2/v10.0 v6.x v9.1.2/v10.0 v7.x v9.1.2/v10.0 v8.x v9.1.2/v10.0 • CUCM Feature Matrix Available in documents: https://www.cisco.com/go/drivetocollab © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 50 Thank you. © 202 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 51 Personal Multiparty Allows for up to 4 parties in a video conference; included in CUWL Pro Personal Multiparty + + + + WebEx Conferencing + + + + Unity Connection + + + Expressway N/A N/A Jabber UC N/A N/A Expressway Remote Worker Firewall traversal for voice and video; included in UCL Enhanced & above ------------------------Firewall traversal for IM&P; included with all UCM licenses Jabber IM/P Prime Collaboration Prime Collaboration # of Devices Supported Cisco Prime Collaboration Standard; included with CUCM = included w/ license + = optional add-on N/A = not available w/ license © © 2011 2010 Cisco Cisco and/or and/or its itsaffiliates. affiliates.All Allrights rightsreserved. reserved. Price CPE & Hosted CPE & Hosted Multiple Multiple One / Two One One CUWL Professional CUWL Standard UCL Enhanced Plus / Enhanced UCL Basic UCL Essential $500 $325 $295 / $210 $125 $40 Cisco Confidential 52 52 PLM is included with CUCM 10.0 and can be deployed as co-resident and stand alone Enterprise CUCM Cluster 2 CUCM Cluster 1 Unity / CER BE5K/6K/7K Install UC Licenses PLM Centralized and Simplified License Management across all clusters/applications in the enterprise (fulfillment, usage, reporting) Allows for dynamic sharing & tiered license substitution amongst the managed products Dashboard for at-a-glance view of license compliance and usage Automates License Migration for future upgrades Demo Mode: 60 day grace period after installation for license files to be loaded © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 53