2013/2014
PROFESSIONAL DESIGNATIONS
Chartered Insurance Professional (CIP)
Fellow Chartered Insurance Professional (FCIP)
CERTIFICATE PROGRAMS
Advanced CIP
ACORD Certified Expert
Adjusters’ Training & Education Series
Associate Customer Service
General Insurance Essentials (GIE)
Instructor Certification
Rehabilitation Benefits Administration
Risk Management Certificate
INSURANCE LICENSING & CE CREDITS
Brokers & Agents
Independent Adjusters
Life Licensing (LLQP/Accident & Sickness)
PROFESSIONAL DEVELOPMENT
Business/Management
Insurance/Technical
Interpersonal/Communications
The Insurance Institute of Ontario
18 King Street East, 16th Floor
Toronto, ON M5C 1C4
Toll-free: 1.866.362.8585
Phone: 416.362.8586
Fax: 416.362.1126
www.insuranceinstitute.ca
iiomail@insuranceinstitute.ca
The Insurance
Institute of Canada
Annual Report
The Insurance Institute
of Canada
Annual Report
2013–2014
L’Institut d’assurance
du Canada
Rapport annuel
2013–2014
Organization and Aims
Insurance Institutes are the educational
bodies for the property and casualty
business.
The Institute sets the syllabus of studies,
produces the appropriate Canadian texts,
conducts distance-learning courses,
holds national examinations, and elects
graduates.
The first Institute was started in Toronto
in 1899. Others followed in Montreal,
Winnipeg, and Vancouver. Local Institutes The Institute sponsors a competition for
original essays, works of research, papers,
are now established in all provinces.
or articles on subjects related to property
In 1952, all Institutes joined in association and casualty insurance.
with The Insurance Institute of Canada to
establish a uniform standard of insurance Local Institutes provide local facilities
education and examinations.
to students; arrange classroom
instruction and study groups;
supervise arrangements for holding
the examinations; maintain libraries of
insurance textbooks available on loan to
members; support graduates’ societies
and public speaking clubs; promote
seminars, workshops, and research
projects to further efficiency and
progress in general insurance.
Article V
Rights, Duties and Responsibilities
of Membership
Institute graduates shall not violate any
law or regulation duly enacted by any
governmental body whose authority has
Fellow Chartered Insurance Professionals, been established by law, and no Institute
Chartered Insurance Professionals, Honorary graduates shall knowingly lend themselves,
Chartered Insurance Professionals, Fellows their names or their services to any
and Associates (hereinafter referred to
unlawful act of their employer or client.
as Institute graduates) shall be bound
by the terms and conditions of the
Institute graduates shall not willfully
following Code of Ethics and attendant
misrepresent or conceal material fact in
Disciplinary Procedures. Additionally, any
insurance and risk management business
other Member shall not be eligible for
dealings in violation of any duty or
election as a Fellow Chartered Insurance
obligation.
Professional or Chartered Insurance
Professional should they be found to be in Institute graduates shall not sign or
breach of the following Code of Ethics.
associate themselves with any letter,
report, statement or representation,
Code of Ethics:
which they know is false or misleading,
or which is prepared in a manner which
Institute graduates shall, in exercising
might tend to be misleading or to
their professional responsibilities, and
misrepresent the actual situation.
in all professional matters, subordinate
personal interests to those of the public, Institute graduates shall treat as
the client or employer or the Institute
confidential any information, documents,
and profession as the case may be.
or papers relating to the business affairs
of their employer or client and shall not
disclose or produce such information,
documents or papers, without the
consent of the employer or client
concerned, except as required to do so
by law.
Institute graduates shall use due
diligence to ascertain the needs of their
client or principal and shall not undertake
any assignment if it is apparent that
it cannot be performed by them in a
proper and professional manner.
Institute graduates shall not fail to
use their full knowledge and ability to
perform their duties to their client or
principal.
In all dealings graduates shall conduct
themselves with dignity and shall avoid
conduct which would discredit the
profession of insurance or the Institute.
Contents
Subscribing National Companies 2013 6
Board of Governors 2012 - 2013 7
Board of Governors 2013 - 2014 8
Photograph, Board of Governors - Annual General Meeting - October 20139
Chair’s Address to the 60th Annual General Meeting - October 2014 10
Reports
Academic Division 12
National Prizewinners 2013 - 201418
Registration Statistics (CIP Program) 20
Professionals’ Council Report23
Treasurer’s Report35
Independent Auditor’s Report36
Financial Statements37
Regional Reports
Western Regional Report 54
Ontario Regional Report
58
Quebec Regional Report
61
Atlantic Regional Report
63
Minutes of the 59th Annual General Meeting of The Insurance Institute of Canada66
Award of Merit Recipients
69
Honorary Chartered Insurance Professionals71
Past Chairs72
Adjunct Faculty
Authors and Consultants 2013 - 2014
74
Tutors and Markers 2013 - 2014
74
CIP Instructors 2013 - 2014
75
Graduating Fellows77
Continuing Education Graduates77
Graduating Chartered Insurance Professionals79
Associated Local Institutes and Chapters
86
Peter G. Hohman, MBA, FCIP, ICD.D
President and Chief Executive Officer
Administrative Offices
18 King Street East, 6th Floor
Toronto, Ontario, M5C 1C4
2013 – 2014 Annual Report
5
Subscribing
National Companies
2014
Promutuel L’Abitibienne, S.M.A.G.
AIG Canada
Alberta Motor Association Insurance
Algoma Mutual Insurance Company
Allstate Insurance Company of Canada
Antigonish Farmers' Mutual Insurance Company
Aon Re Canada
Aon Reed Stenhouse Inc.
Promutuel Appalaches - St-François
Aviva Canada Inc.
Ayr Farmers' Mutual Insurance Company
Bay of Quinte Mutual Insurance Company
Bertie & Clinton Mutual Insurance Company
Boiler Inspection & Insurance Company of Canada
Promutuel Bois-Francs, S.M.A.G.
La Capitale, Compagnie d'Assurance Générale
Cayuga Mutual Insurance Company
Chubb Insurance Company of Canada
CNA, Canadian Operations
Coachman Insurance Company
Co-operators General Insurance Company/Group
Crawford & Company (Canada) Inc.
The CUMIS Group Limited
C.U.R.I.E.
Dale Parizeau Morris MacKenzie
Desjardins Groupe d'assurances générales
Promutuel Drummond, S.M.A.G.
Dufferin Mutual Insurance Company
Ecclesiastical Insurance Office plc
ENCON Group Inc.
Erie Mutual Fire Insurance Company
Le Groupe Estrie-Richelieu
Promutuel de L'Estuaire
General Reinsurance Corporation
Germania Mutual Insurance Company
Gore Mutual Insurance Company
The Guarantee Company of North America
Hay Mutual Insurance Company
Intact Insurance Company
Kent & Essex Mutual Insurance Company
Kernaghan Adjusters Limited
The Kings Mutual Insurance Company
L & A Mutual Insurance Company
Ledor Assurances
Promutuel du Littoral
Lloyd's Underwriters
Lotbinière, S.M.A.G.
Manitoba Public Insurance Corporation
6
The Insurance Institute of Canada
Mennonite Mutual Fire Insurance Company
Metro General Insurance Corporation Ltd.
Promutuel Montmagny-L'Islet
Munich Reinsurance Company of Canada
North Blenheim Mutual Insurance Company
North Kent Mutual Fire Insurance Company
North Waterloo Farmers Mutual Ins. Co.
Northbridge Financial Corporation
Old Republic Insurance Company of Canada
Oxford Mutual Insurance Company
PAFCO Insurance Company
Partner Reinsurance Company of the U.S.
Peace Hills General Insurance Company
Peel Maryborough Mutual Insurance Company
P.E.I. Mutual Insurance Company
Pembridge Insurance Company
The Portage La Prairie Mutual Insurance Co.
Promutuel Prairie-Valmont
Red River Mutual
Promutuel Riviere-du-Loup
Promutuel Rouyn-Noranda-Témiscamingue
RSA Canada Group
Saskatchewan Government Insurance Canada
Saskatchewan Mutual Insurance Company
Scor Canada Reinsurance Company
SGI Canada Insurance Services Ltd.
Sirius America Insurance Company
South Easthope Mutual
SSQ, Société d'Assurances Générales
State Farm Insurance Companies
TD Insurance
The Toa Reinsurance Company of America
Travelers Canada
L'Unique, Compagnie d'Assurance Générale
Promutuel La Vallée, S.M.A.G.
Promutuel Vaudreuil-Soulanges
Verchères, S.M.A.G.
The Wawanesa Mutual Insurance Company
Westminster Mutual Insurance Company
Yarmouth Mutual Fire Insurance Company
Zurich Canada
Board of Governors
2013 – 2014
Chair Silvy Wright, BA (Hons), CA
Northbridge Financial Corporation
Deputy Chairman
T. Neil Morrison, BA (Hons)
HUB International HKMB/Ontario Limited, Ontario
Past Chair
Karen Barkley, MBA, CIP, CRM
Elliott Special Risks
Governor-at-Large J.R. (Bob) Tisdale, MBA, FCIP, CRM
Pembridge and Pafco Insurance Companies
Regional Vice Chairs
Western Provinces Ontario Québec Atlantic Provinces Glenda Ouellette, BA, MBA, FCIP
Donna Ince, CA, CIP
François Côté, FPAA, CRM
Darrell Coates, CIP, CRM
Insurance Corporation of British Columbia
RSA Canada
Groupe Ledor, division Lévisienne-Orléans
South Eastern Mutual Insurance Company
Divisional Vice Chairs
Academic Professionals’ Michael Wills, FCIP
Julie Pingree, BA, CIP
Ironshore Canada Ltd.
RSA Canada
Governors: George Klassen, FCIP, CRM
Troy Bourassa, MBA, CIP
Kevin Callbeck, B.Comm, FCIP
Mark Rouleau, FCIP, CRM
Jan Brownridge, BA (Hons), FCIP, CRM
Mark Francis, FCIP, ACS
Wayne Coates, BA, CIP
Barbra Kania, FCIP
Ian Frost, FCIP
Patricia McGuire, FCIP
Everett Porter, CIP
Steve McQueen, BBA, CIP
Robert Byrne, B.Comm, CIP, CD
Susanne Paulsen, FCIP, CRM
Moira Murphy, CIP
Pat Van Bakel, BBA, CIP
Tim Shauf, BA, CIP
Arlene Byrnes, BC, CIP
Heidi Sevcik, FCIP
Tom Pooler, FCIP, CRM
Elaine Porter, CIP
Carson Cook, CIP
Suni Simpson-Calvert, CIP
Mark Hickey, CIP, CAIB
Chantal Gagnon, MBA, FPAA
Simon Charbonneau, FPAA, CRM
Lisa Todd, FCIP CRM
Mike Hordichuk, CIP
The City of St. Albert
Alberta Motor Association Insurance Company
The Co-Operators
Aviva Canada
Munich Reinsurance Company of Canada
Insurance Corporation of British Columbia
Insurance Corporation of BC
Aviva Canada
Wynward Insurance Group
Canty Lutz Delaquis Grant
Wawanesa Insurance
Burns & Wilcox Canada
Public Utilities Board
Aviva Canada
Intact Insurance
Crawford & Company (Canada) Inc.
Farmer’s Mutual Insurance Company (Lindsay)
Intact Insurance
Gore Mutual
Erie Mutual Insurance
Bryson & Associates Insurance Brokers Ltd.
Aviva Canada Inc.
London, Ontario
Hickey & Hyndman Insurance Ltd.
Intact assurances
Chubb du Canada, compagnie d’assurances
Portage LaPrairie Mutual Insurance
Harvard Western Insurance
President and
Chief Executive Officer Peter Hohman, MBA, FCIP, ICD.D
2013 – 2014 Annual Report
7
Board of Governors
2014 – 2015
Chair T. Neil Morrison, BA (Hons) HUB International Limited
Deputy Chairman
J.R. (Bob) Tisdale, MBA, FCIP, CRM. ICD.D Pembridge and Pafco Insurance Companies
Past Chair
Silvy Wright, BA (Hons), CA
Northbridge Financial Corporation
Governor-at-Large Jean-François Blais, F.C.A.S., F.C.I.A.
Intact Insurance
Regional Vice Chairs
Western Provinces Ontario Québec Atlantic Provinces Glenda Ouellette, BA, MBA, FCIP
Pat Van Bakel, BA, CIP Chantal Gagnon, MBA, FPAA
Darrel Coates, CIP, CRM Insurance Corporation of British Columbia
Crawford & Company (Canada) Inc.
Intact Insurance
South Eastern Mutual Insurance Company
Divisional Vice Chairs
Academic Professionals’ Michael Wills, FCIP
Julie Pingree, BA, CIP
Eagle Underwriting Group Inc.
RSA Canada
Governors: George Klassen, FCIP, CRM Troy Bourassa, MBA, CIP Mark Rouleau, FCIP, CRM Nathalie Wright, CIP Mark Francis, FCIP, ACS Jennifer Perry, CHRP, CPM
Wayne Coates, BA, CIP Barbra Kania, FCIP Ian Frost, FCIP Everett Porter, CIP Helen Smith, CIP Steve McQueen, BBA, CIP Robert Byrne, B.Comm., CIP, CD Moira Murphy, B.Comm.,FCIP
Paul Croft, CIP Tim Shauf, BA, CIP Tom Reikman, MBA, HBSc, CIP
Arlene Byrnes, BA, CIP Brent Hackett, FCIP, CIOP, EGA Tom Pooler, FCIP, CRM Elaine Porter, CIP Corinne McIntosh, CIP, CRM Suni Simpson-Calvert, CIP Kathy Stewart, CIP
Simon Charbonneau, FPAA, CRM
François Jean, CIP, CRM
Mike Hordichuk, CIP Crystal Syrenne, CIP
The City of St. Albert
Alberta Motor Association Insurance Company
Aviva Canada
The Co-operators
Insurance Corporation of British Columbia
HUB International Insurance Brokers
Insurance Corporation of BC
Aviva Canada
Wawanesa Mutual Insurance
Wawanesa Insurance
The Co-operators
Burns & Wilcox Canada
Public Utilities Board
Intact Insurance
Aon Reed Stenhouse
The Commonwell Mutual Insurance Group
Economical Insurance
Intact Insurance
Crawford and Company (Canada) Inc.
Erie Mutual Insurance
Bryson & Associates Insurance Brokers Ltd.
ENCON Group Inc.
London, Ontario
Hyndman & Company
Chubb du Canada, compagnie d’assurances
Forum Risk and Insurance
Harvard Western Insurance
The Co-operators
President and
Chief Executive Officer Peter Hohman, MBA, FCIP, ICD.D
8
The Insurance Institute of Canada
Board of Governors
Annual General Meeting
October 2014
Sitting (l to r):
Karen Barkley, Silvy Wright, Neil Morrison
1st Row Standing (l to r):
Chantal Gagnon, François Côté, Michael
Wills, Donna Ince, Julie Pingree, Glenda
Ouellette, Darrel Coates, Peter Hohman
2nd Row Standing (l to r):
Wayne Coates, Everett Porter, François Jean,
Moira Murphy, Robert Byrne, Elaine Porter,
Nathalie Wright, Suni Simpson-Calvert,
Helen smith, Crystal Syrenne, Tim Shauf,
George Klassen, Simon Charbonneau
3rd Row Standing (l to r):
Jennifer Perry, Mike Hordichuk, , Steve
McQueen, Ian Frost, Barbra Kania, Corinne
McIntosh, Kathy Stewart, Suzanne
Paulsen, Brent Hackett, Mark Rouleau, Pat
Van Bakel, Mark Francis
Past Chairs Attending:
Standing (l to r):
Michael Porter, R.E. Bob Farries, Diane
Brickner, Gregg Hanson, John Phelan
2013 – 2014 Annual Report
9
Chair’s Address to the
60th Annual General Meeting
October 2014
Silvy Wright, BA (Hons), CA
While change is
a constant in our
industry, one of
the things that
hasn’t changed
is the Institute’s
commitment to
providing programs
that reflect the
highest standards of
professionalism.
Last year, I had the privilege of taking
on the role of Chair of the Insurance
Institute. Having worked in the industry
for many years, I’ve had the opportunity
to witness the tremendous impact the
Insurance Institute has on our industry.
Over the course of the past year, as I’ve
worked with the Insurance Institute
team and all of you on the very lofty
goals we set for ourselves, my belief in
the Institute’s mission has strengthened.
More than ever, our focus on the issues
and the opportunities that really matter
to our industry is critical to our success.
I’m very happy to be here today, and
share with you that we accomplished
what we set out to do this year – thanks
to the hard work and dedication of our
staff and volunteers across the country,
we’ve really had an extraordinary year.
I’d like to take this opportunity to reflect
back on some of these accomplishments.
While change is a constant in our
industry, one of the things that hasn’t
changed is the Institute’s commitment
to providing programs that reflect the
highest standards of professionalism.
This year, the first class of Fellows
completed the new FCIP Program – a
wonderful accomplishment that they
can be very proud of. The creation of
10 The Insurance Institute of Canada
this innovative leadership program is an
accomplishment the Institute should
be proud of as well. It took courage to
change it, but it is meeting an evolving
need.
Our new Instructor Certification
program also launched this year. This
initiative was launched as a result of
input from our industry about a need
for more uniformity when it comes
to CIP instruction. The program has
received very positive feedback, and
it’s already improved the learning
experience for our students.
Another new program we introduced
in 2014 is the P&C Essentials program,
which targets senior professionals
new to the insurance business and
executives who serve on insurance
industry boards. Both modules have
also received great feedback in the short
timeframe since their launch.
Finally, this year, the CIP Society
celebrated its 15th anniversary – a great
milestone to be celebrated! To mark the
occasion, the Institute held a series of
webinars on topics like consolidation,
increased regulation and social media in
the insurance industry – another great
initiative that supports the Institute’s
commitment to ongoing education
- something I know everyone in this
room understands the importance of.
Chair’s Address to the 60th Annual General Meeting - October 2014
Continued
Improving the member experience is
also key to our success. That includes
the way we interact with them and how
they receive professional development.
We are all aware of the computer-based
examinations initiative and its goal of
launching its first exam next year. This
initiative will transform the way students
write and schedule exams by providing
greater flexibility in choosing when and
where exams are written, improving
turn-around time on grades, and of
course eliminating pen and paper.
This will make a huge difference in the
membership experience, and we’re very
excited about it.
Web-based classes were up 8% this
past year, and our new gamified
learning activities were accessed more
than 4,500 times during the first two
semesters.
And finally, we’re using technology
in new ways to facilitate the way we
communicate with our members. The
institutes now use Twitter to promote
our events and encourage dialogue.
Our national LinkedIn site is helping
us build a sense of community. And
the blogging feature we added to our
new website, which was launched just
last year, is a great way for us to get
important messages out there to our
members.
As a result of all our efforts and focus of
enhancing professional development
and member experience, we’ve
managed to establish record highs for
our all-Canada membership, which
reached 39,288 this, so very close to a
milestone target of 40,000.
Attracting the next generation to the
industry has been another important
priority for the Institute.
As you know, we need to continue to
show young people what a great place
the insurance business can be to build
a career. That’s why, as an industry, it’s
so critical for us to reach young adults
before starting to make decisions about
their future. The Institute is taking a
leadership role in this and we’ve made
great progress in 2014.
In just one year, the Institute’s Career
Connections team has reached more
than 175,000 students face-to-face – at
the secondary schools, universities and
colleges.
They’ve also connected with more
than 1.4 million high school students,
teachers and career counselors through
editorials and print promotion.
And they’ve reached more than
2.5 million young adults through the
Institute’s YouTube channel and website
– that’s the power of social media today!
Before we turn our attention to the
future, I’d like to take a moment to truly
thank our volunteers and staff across the
country who give so enthusiastically to
the mandate of our organization. This
group of Institute champions is vitally
important to our success – and much of
what’s been accomplished over the last
year is the result of their contribution.
We must build on what we’ve
accomplished and continue to expand
the professionalism of our industry.
And we must continue to foster the
image of the industry as a dynamic field
where talented young people can build
a fulfilling career. All will strengthen our
industry.
I’m very grateful to have had the
opportunity to lead the Institute as its
Chair during these past twelve months,
and to serve on the Executive since 2011
– and I’m looking forward to continuing
on as a member of the Board for
another year.
I’d like to close today by extending
early congratulations to my successor,
Neil Morrison, BA (Hons), Executive
Vice President Operations at HUB
International, and wish him every
success.
Sincerely,
Silvy Wright, BA (Hons), CA
Chair
I would also like to extend my thanks
to you, our Board of Governors and
members of the Executive Committee
for your commitment of time and
expertise to furthering the mission of
the Institute.
Finally, I’d like to thank Peter Hohman
for all the work he does on behalf of the
Institute, and on behalf of our industry.
Your dedication is unparalleled.
And now, as we look to the future, I
believe we must continue to raise the
bar and stay ahead of the curve through
innovation to continue to create real
value for our industry and our members.
2013 – 2014 Annual Report 11
Academic Council
Report
Michael Wills, FCIP
Chair, Academic Council
A total of 3,311
students took
virtual classes in the
2013-2014 academic
year, an increase of
10% over last year.
180 virtual classes
were offered during
the same period, an
increase of 8% over
the prior year.
The Academic Council reviewed and
approved ongoing projects and new
initiatives in a year with a full agenda. They
also endorsed the ongoing programs
with various upgrades and developments
that keep our products and services fresh
and vital. At the forefront are progress
on computer-based examinations, a
milestone for the Fellowship program and
several exciting new offerings.
Chartered Insurance Professional
Program
A Property Curriculum Advisory
Committee is continuing to work on
revising C12 Insurance on Property
(Common Law) with the content
development phase now underway. A
new text edition for C12 Insurance on
Property (Quebec) was released for the
September 2014 semester.
The C13 Insurance Against Liability—
Part 1 course and curriculum are to be
evaluated by a Curriculum Advisory
Committee and candidates are currently
being sourced for the Committee.
The C14 Automobile Insurance—Part
1(Atlantic) current text edition is 2014.
It addresses Nova Scotia reforms from
2011 and 2013 (including its adoption
of the DCPD plan similar to Ontario and
New Brunswick), Quebec reforms from
2014 and it streamlines discussion of
Accident Benefits and limits applicable in
12 The Insurance Institute of Canada
each of the Atlantic provinces. No further
updates are planned in 2014, however
developments in PEI are being monitored
and it may be necessary to update the
text in 2015 if PEI adopts DCPD.
The current text editions for C14
Automobile Insurance—Part 1(Quebec)
are 2011 (English) and 2012 (French). A
major text addendum including revised
studies was issued in both English and
French in March 2014. The update was to
comply with revised “plain language” QPF
1, which came into effect in March 2014. A
revised course bundle (text and Student
Resource Guide) is planned for English and
French, for distribution by January 2015.
Subject matter experts are revising
existing studies and developing new
material for C39 Fraud Awareness
and Prevention. The new text edition
incorporates improvements in structure,
content currency, and use of learning
tools, as identified through task force
and stakeholder analysis. The target
release date is July 2015.
The C47 Reinsurance text has been
completely rewritten and reflects
changes in both the practice and
regulation of reinsurance. It includes
current Canadian market terminology and
detailed examples to illustrate concepts.
Translation and printing have been
completed and the course was available
for the September 2014 semester.
Academic Council Report
Continued
The current marine courses, C53
Principles of Marine Insurance, C54
Marine Underwriting and C55 Marine
Claims are in a decommissioning period
with fall 2014 as the final registration
semester. Communications will be
issued at various intervals, using different
media channels, to keep students
informed of the changes. The future
marine courses are C57 Cargo and
Goods in Transit Insurances, C58 Marine
Hull and Associated Liabilities—Part 1
and C59 Marine Hull and Associated
Liabilities—Part 2. Three sets of Canadian
commentaries are under development
to complement the two new Chartered
Insurance Institute (CII) texts, with the
second text to be split and used for two
courses. The planned publication date is
January 2015.
The Loss Prevention Series, consisting of
three courses, C36 Building Construction,
Fire Hazards, and Basic Hazards; C37
Special Hazards and Processes; and C38
Liability Loss Prevention, currently utilize
SCM Risk Management Services texts.
A competency-based curriculum is
being planned for the courses, outlining
loss prevention functions within
the insurance process and how loss
prevention professionals are impacted,
rather than the current technical focus of
the texts and courses.
An audit and survey of past instructors
of C48 Automobile Insurance—Part 2
has been completed and key inputs
will be incorporated into the text, along
with findings of the Curriculum Advisory
Committee, for September 2015.
Since August 2013, the Programs team
has worked collaboratively with two
Curriculum Advisory Committees (CAC’s)
to re-engineer two IIC programs, C12
Insurance on Property and the General
Insurance Essentials Program (GIE). Each
committee consists of a series of subjectmatter experts that reflect a national
perspective, holistic industry role
perspective, representation from various
property and casualty stakeholders,
and instructors that reflect many years
of teaching excellence and experience.
Over the year, both committees have
performed intensive learner and content
needs analysis while making valuable
contributions to a new curriculum design
and learning structure.
The Instructor Certification Program
(ICP) was launched successfully in fall
2013. The first cohort is now completing
their fourth and last course and they
will receive their ICP certification at
subsequent convocations. Work is
currently underway to translate the
program. The Instructor Certification
Program courses are: Teaching and
Learning – Theory and Principle;
Instructional Design for Significant
Learning; Evaluation - Strategies for
Success and The Art of Facilitation.
Web-based Programs
A total of 3,311 students took virtual
classes in the 2013-2014 academic year,
an increase of 10% over last year. 180
virtual classes were offered during the
same period, an increase of 8% over the
prior year.
Examinations
Registration numbers for the CIP
program have decreased over last year.
Registrations for the December 2013
session were down 4.4% from the previous
December, April 2014 registrations were
down 5.9% and July 2014 registrations
were up 3.7% over the previous year.
Overall, for the three exam sessions
combined, registrations were down 3.2%
(612 students) over the prior year.
A student who was viewing his cell
phone during the April 2014 exam session
had the examination disqualified and
was suspended for nine consecutive
examination sessions (three years).
Several students whose exams were
disqualified and who were suspended
have been granted reinstatement of
their examination privileges, including
two students communicating during a
July 2013 examination, a student who
was looking at another student’s answer
book during a C39 Fraud Awareness and
Prevention exam during the December
2010 session and one student accessing
illicit information during a 2009
examination.
The Computer-based Examinations (CBE)
project is proceeding on schedule and
within budget, and continues to advance
along all fronts. Key components of the
project being developed and tested
include: exams creation (database;
forms); exams delivery (software); exams
distribution (centres; proctors); exams
marking; and IT integration (Yardstick;
Aptify; Website).
We are continuing to develop an
examination questions database, in
conjunction with our translation team in
Montreal, on a course-by-course basis.
This approach enables proofs of concept
to be run to test the functionality of
the software systems and key elements
of the project. A number of proofs
of concept have been held and the
responses to using computers to write
examinations have been positive.
Proofs of concept will continue to be
organized for the December 2014 and
April 2015 exam sessions. A CBE pilot is
slated for July 2015 with the first actual
computer-based examination planned
for December 2015 for one course.
Exam centres will include Institute
locations, corporate training centre
locations, employer locations, colleges
and universities and other sites.
Preparations are underway to organize
the physical and electronic requirements
of the sites and establish arrangements
with third party providers. The IT
integration of Yardstick’s software with
2013 – 2014 Annual Report 13
Academic Council Report
Continued
Aptify and our Web site is a sizeable
undertaking and is well underway,
and the electronic marking process
is advancing with functionality being
tested and fundamental enhancements
being made.
A comprehensive communications
plan to introduce computer-based
examinations to the industry is in place
and has been initiated, with meetings
and presentations to key stakeholders.
The spring 2014 edition of the newsletter
‘Institute IQ Quarterly’, informed the
industry, our members and students
of the introduction of computer-based
examinations and a newly developed
Web site page introduces students to the
change and outlines the benefits of the
new examination format.
General Insurance Essentials
December 2013 had no change in the
registration numbers from the previous
year, April 2014 had a decrease of 13%
and July 2014 registrations increased
3.8%. For the three exam sessions, total
registrations were down 5% from the
previous year.
The GIE Curriculum Advisory
Committee (CAC) is leading a program
evaluation initiative that will result in
material changes and enhancements
to the GIE program. Members are
reviewing and providing input on the
current GIE textbooks, focusing on
content quality and relevance, program
structure, and an enhanced learning
experience that will incorporate
improved structural design tools and
delivery and evaluation methods.
Completion is scheduled for 2015.
The GIE program serves multiple national
audiences. The CAC has identified three
key audience streams for its content:
executives, license seekers, and insurance
support roles (such as IT, administrative,
or marketing professionals).
14 The Insurance Institute of Canada
Licensing
The GIE texts and specific CIP courses
are used for provincial agent/
broker and independent adjuster
licensing in most provinces and
territories. In addition, completion of
GIE or C11 Principles and Practice of
Insurance satisfies level one licensing
requirements in some jurisdictions. We
continue to engage with provincial
regulators in order to monitor
licensing and continuing education
requirements and provide input to
regulators on the appropriate use of
Institute course material.
IIC submitted a position paper based
on a series of questions posed by the
New Brunswick regulator on OTL license
reform. Areas of discussion included
licensing levels, probationary period
duration, education requirements,
mandatory advancement between
levels and continuing education.
In the spring 2014, a proposal was
submitted to the Insurance Councils
of Saskatchewan to change the
name of our one-day Automobile
Licensing—Restricted Agent Course
to Restricted Agent Licensing—Extension
Automobile Insurance Course. The
proposal was accepted in May. It has
been approved for issuers that have
successfully completed SGI’s issuing
course, or passed the issuing challenge
exam. Offering this one-day, top-up
version of the course will appeal to a
wider market.
IIC and the Insurance Institute of
Manitoba are in discussion with
the Insurance Council of Manitoba
regarding the potential for Institute
study material to be used to prepare
for agent/broker license examination.
As well, there is pending reform to
the adjuster license levels that may
impact applicable IIC course material. A
proposal will be provided.
Life License Qualification Program
– LLQP
Registrations for the academic year
September 2013 to August 2014 were up
14% (6) over the previous year.
IIC met with the governance committee
of the LLQP National Harmonization
Initiative to discuss the criteria that must
be met to be approved as an educator
under the new system.
IIC is committed to continuing to offer
the existing course until the current
program is fully decommissioned.
Currently, IIC is the only educator
offering the course in French. We
continue to monitor developments
with this national initiative and
consider our continuing participation
in this program.
Professional Development Programs
Several new programs are in the
process of being developed. The
Risk Management Certificate
Program project plan was approved
by the Executive Committee and
implementation plans are proceeding
pending approval of the Global Risk
Management Institute (GRMI) that
completers of the IIC program will
have access to the CRM designation.
The program will comprise three
courses with textbooks supplied by
the Institutes (American Institute for
CPCU) and the courses will be delivered
by facilitated web-based distance
learning. Students completing our
Risk Management Certificate Program
will be granted advanced standing in
the CIP Program. The first course, Risk
Management Principles and Practices,
will be available in 2015.
The Advanced CIP Certificate Program
project plan was also approved
by the Executive Committee. It is
a four-course program that will
Academic Council Report
Continued
provide higher-level professional
development for CIP graduates and
in addition, provide knowledge
and skills to prepare candidates for
the FCIP program. Graduates of the
program will be recognized by the
post-nominal letters, CIP (Adv). The
program will re-purpose existing CIP
course material and include two new
courses that are in development: Critical
Thinking for Insurance Professionals,
which teaches students to identify
underlying assumptions and to look at
issues from a variety of perspectives
in order to strengthen skills that are
necessary for business, such as analysis,
problem solving, and communication;
and Business Foundations for
Insurance Professionals, which will
cover topics such as understanding
the Canadian business system and
the global business context, the
business of managing, functional
areas of a business, marketing and
understanding the basics for financial
management, which will be developed
to help students attain some of the
background needed for the FCIP
financial management course. The
plan is on track for program launch
September 2015.
A project is underway to develop a
Commercial Lines Program to support
growth of knowledge and improve
skill sets of property and casualty
commercial lines industry professionals.
Currently an analysis of educational
needs of employers and individuals
is being conducted. A subject matter
expert taskforce to assist in building
the curriculum is being selected and
assembled.
The suite of Management Development
courses includes:
• Essential Management Skills
• Think on Your Feet®
• Attracting and Retaining a
Multi-Generational Workforce
• Building Better Work Relationships
In 2013–2014, through a combination of
in-house and public offerings, a total of
22 courses were provided with a total
of 298 participants. The four program
courses have been delivered to over
1,500 participants since 2010.
There are three courses in the Insurance
Skills Series:
• Understanding Serious Injury (USI)
was designed and developed by
the Insurance Institute of Ontario
and received excellent feedback
from corporate clients and students.
The course is fully operationalized
for delivery for any Institute that
identifies the need for the training
in their province/region.
• Understanding Bodily Injury
(UBI) enhances claims adjusters’
knowledge of the claims handling
process, boosts their claims
management skills and heightens
their credibility.
• Understanding Case Law will equip
participants to effectively prepare a
comprehensive file in anticipation
of negotiation, settlement or
litigation and is designed for claims
professionals who want to gain the
knowledge and skills to expertly
find, interpret, and apply case law.
Fellowship Program - Original Track
There are 2,870 students registered in the
original track Fellowship program. The
number of graduates to-date is 154, up
7% from the prior year.
The number of Fellowship students
enrolled in at least one FCIP course from
mid-October 2013 to mid-October 2014
is 407, down 19% from the prior year.
To ensure all students in the Original
Track FCIP Program are aware of the
pending completion deadline in sufficient
time to complete their courses in order
to graduate, the following message is
sent to all students annually in the fall:
Please note the following two deadlines
for completion of the original track FCIP
program:
• ll ten courses required for graduation
must be completed no later than
December 31, 2017.
• All course registrations and grade results
must be received at the Insurance
Institute no later than April 30, 2018.
• These deadlines are final. Students are
strongly advised to plan to complete
all requirements well ahead of these
deadlines, to allow for contingencies.
Fellowship Program – Current
Admission and Registration
Since program admission first opened
on June 1, 2010, a total of 414 candidates
have been granted admission to the new
program. Some have chosen to defer the
start of their first course.
To-date, 254 candidates have completed
F510 Strategy in the P&C Insurance
Sector; 186 have completed F520
Leading in the Insurance World; 98 have
completed F530 Financial Management
for Insurance Leaders; 67 have completed
F540 Enterprise Risk Management
(ERM) in the Insurance Sector; 46 have
completed F550 Emerging Issues:
Implications for the P&C Insurance
Leader; and 14 have completed F560
Integrative Learning for the P&C
Insurance Sector. Eleven French students
have completed F510 Strategy in the P&C
Insurance Sector and 12 have completed
F520 Leading in the Insurance World.
For the Fall 2014 semester, we have 42
candidates registered for F510 Strategy;
21 registered for F520 Leadership; 26
registered for F530 Financial Management
and 9 registered in French; 21 registered
for F540 ERM; 18 registered for F550
Emerging Issues; and 28 are registered in
the final capstone course F560 Integrative
Learning for the P&C Insurance Sector.
2013 – 2014 Annual Report 15
Academic Council Report
Continued
Graduates
The 14 candidates who completed F560
this year are the first cohort to complete
the entire program, and we look forward
to congratulating them at convocation
ceremonies across the country in
the coming months. The graduates
include members of the following local
institutes and chapters: British Columbia;
Northern Alberta; Southern Alberta;
Saskatchewan; Ontario: Southwestern
Ontario, Conestoga, GTA (including one
international candidate); New Brunswick;
and Nova Scotia.
Feedback and Enhancements
After each term, candidates are invited
to complete an online survey about their
experience in the course. As of April 2014,
50% of candidates had completed the
surveys, and 76% of those respondents
had rated their course as either excellent
or good.
All candidate feedback helps to shape
course updates and enhancements, such
as updating selected readings, changing
the weighting or focus of certain
assignments, shifting the discussion
focus in some courses and building
in additional feedback on discussion
contributions, adjusting several grading
rubrics for program-wide consistency in
approach and for F560, revising course
documents in response to suggestions
from evaluators and our first group of
candidates.
Program Entry
The new Advanced CIP qualification
(currently under development) will also
allow us to address FCIP feedback about
program entry and the challenges of
advanced business studies. In addition to
its independent merits as a professional
development opportunity, the new
program will replace the current alternate
entry route for the FCIP program,
16 The Insurance Institute of Canada
providing a more focused preparation
for FCIP study than is possible through
the existing alternate route. Although
the Advanced CIP Program involves
fewer courses than the current alternate
entry route, the courses are specifically
designed to foster the business
awareness and critical thinking skills that
are needed both for FCIP studies and for
responsible business roles. In addition,
the revised alternate entry requirements
will include five years of relevant work
experience, ensuring that graduates of
the Advanced CIP Program will bring
to the FCIP a strong combination of
tailored study and significant property
and casualty experience. Although not
required for regular-route FCIP applicants,
the Advanced CIP program may also
serve as a helpful bridge to FCIP work
for those who have not yet experienced
business studies.
Communication Activities
Communication activities regarding the
first graduating cohort include:
• A new video series has been
developed featuring candidates
discussing their experiences in the
program and the benefits they’ve
derived from individual courses.
• A print and PDF brochure has been
developed celebrating the first
graduating cohort. The print version
was included in a recent issue of
Canadian Underwriter and has been
mailed directly to contacts in the
property and casualty HR community.
• A media release drawing attention
to the first graduating cohort and
the new videos was sent to the
trade media.
Ongoing communication activities
include:
• A pre-application self-assessment
quiz designed to enhance retention
by helping potential candidates
understand how best to prepare for
the program is available online.
• Two other videos are currently
in use (one in English, one in
French) featuring high-profile
industry executives discussing
the FCIP program as professional
development for the insurance
industry.
• Institute participation in Learning
Council/HR VP meetings to
promote the program at the
decision-maker level.
• Outreach to CIP C16 students
through local institutes/chapters,
including distribution of printed
FCIP information materials and
announcements/messaging by
instructors.
• Other outreach by local institutes/
chapters. Resources available
include sales brochures, a library of
testimonials, the FCIP videos, and
an in-house “FCIP tool kit”. These
resources are also made available
for industry HR departments to post
on their company intranets.
• Regular advertisements in the
insurance press, including digital
ads linking to the videos and the
self-assessment tool.
• Media releases issued to
highlight new courses and other
developments have led to editorial
coverage on several occasions.
Election of FCIPs and CIPs
Of the 168 Fellowship graduates
this year, 91 were elected by the
Executive Committee in May, 12 with
Honours. I am pleased to present to
the Board of Governors the names of
77 individuals for election as Fellow
Chartered Insurance Professionals
who have successfully completed
the requirements of the Fellowship
program, 8 who have achieved an
Honours standing. Additionally,
3 Fellows have completed Continuing
Education Certificates. In particular,
and from this total number of FCIP
graduates, of special note are the
Academic Council Report
Continued
14 candidates who represent the first
group of graduates from the new FCIP
program.
Ron Bouwmeister, FCIP
The Commonwell Mutual Insurance Group
Lindsay, Ontario
Of the 909 CIP graduates this year, 612
from the December 2013 and April 2014
sessions were elected by the Executive
Committee in May, 9 with Honours. It
is my pleasure to present the names
of 297 individuals from the July 2014
session that have successfully completed
the requirements of the CIP program
for election as Chartered Insurance
Professionals, 9 of whom have achieved
an Honours standing.
Isabelle Circé, MBA, FPAA
La Capitale assurances generales
Montreal, Quebec
We extend our congratulations to
all graduates on their tremendous
achievement. To those who have
attained the excellence of an
Honours’ standing, a special note of
congratulations is extended. National
prize winners are particularly deserving
of special recognition for their extra
effort and we extend our heartiest
congratulations to them for their
accomplishment. Their names are
appended to this report.
Susan Fedyck, CIP, CRM
Aon Risk Solutions
Regina, Saskatchewan
Academic Council Members
We greatly appreciate the enthusiasm
and dedication of the Academic Council
members and the CIP Sub-committee
members. We extend our thanks to them
for the time and effort they contribute.
The Academic Council members are:
Chair
Michael Wills, FCIP
Eagle Underwriting Group Inc.
Brampton, Ontario
Manjit Biring, MBA, FCIP
Intact Insurance Company
Vancouver, BC
Natalie Dupuis, FCIP, CRM
RBC General Insurance Company
Mississauga, Ontario
Yannick Fafard, PAA
SCM Services d’assurance
Montreal, Quebec
Sharon Greenidge, CIP, CRM
Willis Canada Inc.
Toronto, Ontario
Mary Kelly, Ph.D., CRM
Wilfrid Laurier University
Waterloo, Ontario
Giuliano Manazzone, FCIP, CRM
Economical Insurance
Mississauga, Ontario Doug Laurin, BBA, FCIP
The Boiler Inspection and Insurance
Company
Toronto, Ontario
Balu Naidu, B. Comm., FCIP, CRM
Claims Tech (Canada) Inc.
Mississauga, Ontario
Justin Potago, MBA, FCIP, CRM
Ultramar Ltee
Montreal, Quebec
The CIP Sub-Committee members are:
Chair
Ron Bouwmeister, FCIP
The Commonwell Mutual Insurance Group
Lindsay, Ontario
Rob West, BASc, PEng, CIP
Travelers Canada
Toronto, Ontario
Cindy Duncan
Baird MacGregor Insurance Brokers Inc.
Toronto, Ontario
Jacquie McCloy-Pell, FCIP
Peterborough, Ontario
The Insurance Institute Staff are:
Peter Hohman, MBA, FCIP, ICD.D
President and CEO
Ted Hellyer, FCIP, CRM
Vice President, Programs
Neil Toffick, MEd, BA, CIP
Registrar and Senior Director, Examinations
Tino Corsetti, MBA, BA
Senior Director, Academic Programs
& Product Development
I would like to thank Peter Hohman, MBA,
FCIP, ICD.D, Neil Toffick, MEd, BA, CIP and
Ted Hellyer, FCIP, CRM of the Institute
staff for their assistance and support
throughout the year.
Respectfully submitted,
Michael Wills, FCIP
Chair, Academic Council
Andrew Ross, B.Comm. (Hons.), FCIP, CRM
Marsh Canada Limited
Winnipeg, Manitoba
2013 – 2014 Annual Report 17
National Awards
2013–2014
Fellowship
The Knollys Shield Award
Top Student – Underwriting Major
Crystal Stroeder, FCIP
Surrey, BC
Sponsor: Insurance Institute of Canada
Amount or Prize: $1,500 cheque & Acrylic Award
The James Richardson Award
Top Student – Management Major
Louisa Cheung, FCIP
Gore Mutual Insurance Co., Vancouver, BC
Sponsor: Insurance Institute of Canada
Amount or Prize: $1,500 cheque & Acrylic Award
The Robert Fisher Clark Award
Top Student – Claims Major
Chris Pollard, FCIP
Wawanesa Mutual Insurance Co., Toronto, ON
Sponsor: Swiss Reinsurance Company of Canada
Amount or Prize: $1,500 cheque & Acrylic Award
The Risk and Insurance Management Society
- Canada Award
Top Student – Risk Management Major
Kari Thomson, FCIP
Royal & SunAlliance Insurance Co., Calgary, AB
Sponsor: Risk and Insurance Management Society
Amount or Prize: $1,500 cheque & Acrylic Award
The Colin Atkinson Memorial Prize
Runner-up – Underwriting Major
Bing Xia, FCIP
Wawanesa Mutual Insurance Co., Vancouver, BC
Sponsor: Facility Association
Amount or Prize: $750 cheque & Acrylic Award
The Insurance Bureau of Canada Award
Runner-up Student – Management Major
Annie Leong, FCIP
Ecclesiastical Insurance Group, Vancouver, BC
Sponsor: Insurance Bureau of Canada
Amount or Prize: $750 cheque & Acrylic Award
The Canadian Insurance Claims Managers’
Association Prize
Runner-up Student – Claims Major
Joshua Slaght, FCIP
Economical Insurance, London, ON
Sponsor: Canadian Insurance Claims Managers’ Association
Amount or Prize: $750 cheque & Acrylic Award
18 The Insurance Institute of Canada
The Centenary Excellence Award
Top Student – Advanced Standing Credits
Yanchun Ding, FCIP
Old Republic Insurance Co. of Canada, Hamilton, ON
Sponsor: Wawanesa Mutual Insurance Company
Amount or Prize: $1,000 cheque & Acrylic Award
The Centennial Award
Top Student – FCIP Ontario
Janet Elizabeth Costello FCIP
Sponsor: Insurance Institute of Ontario
Amount or Prize: $750 cheque & Acrylic Award
The Fellows’ Award
Top Student – FCIP Toronto
Janet Elizabeth Costello FCIP
Sponsor: The Toronto Fellows of the CIP Society - Ontario
Amount or Prize: $1,000 cheque & Marble Plaque
New Track Fellowship Program Award
Top First Year Student
Suzanne Armour, CIP
Province of BC Risk Management Branch, Victoria, BC
Sponsor: The Insurance Institute of Canada
Amount or Prize: $1,000 & & Acrylic Award
Top Graduate
Cody Smith, CIP
Intact Insurance Company, Toronto, ON
Sponsor: The Insurance Institute of Canada
Amount or Prize: $1,000 & Acrylic Award
Continuing Education
The Daphne Mullaly Award
Top Student – Continuing Education
Helene Klassen, FCIP
Chestermere, AB
Sponsor: Insurance Institute of Canada
Amount or Prize: $700 cheque & small plaque
National Awards
2013–2014
CIP – Open Prizes
The Ralph Sketch Prize
Gold Prize Winner – Top Student
Rachel Ruixia Cheong
CMW Insurance Services Ltd., Burnaby, BC
Sponsor: Northbridge Insurance
Amount or Prize: $750 cheque & Acrylic Award
SCM -The School of Loss Control Technology Prize
Silver – 1st Runner-up Student
Patricia Goodwin
State Farm Insurance, Aurora, ON
Sponsor: SCM Risk Management Services Inc.
Amount or Prize: $500 cheque & Acrylic Award
CIP Bronze Prize Bronze – 2nd Runner-up Student
Liana Saccoccia
Northbridge General Insurance Corp, Toronto, ON
Sponsor: Zurich Canada
Amount or Prize: $400 cheque & Acrylic Award
The Honorable Order of Blue Goose International Prize
3rd Runner-up Student
Sneha Naik
Economical Insurance, Vancouver, BC
Sponsor: Blue Goose International
Amount or Prize: $300 cheque & Acrylic Award
CIP – Restricted Prizes
The Independent Broker Prize
Top Graduate – Independent Broker
Rachel Ruixia Cheong
CMW Insurance Services Ltd., Burnaby, BC
Sponsor: Insurance Institute of Canada
Amount or Prize: $300 Cheque & Acrylic Award
The Canadian Independent Adjusters Association Prize
Top Graduate – Independent Adjuster
Adam Robert Wigdor
North Country Adjusters, Fort Frances, ON
Sponsor: CIAA
Amount or Prize: $300 Cheque & Acrylic Award
The Canadian Board of Marine Underwriters Prize
Top Graduate – Independent Adjuster
No candidate
Sponsor: CBMU
Amount or Prize: $300 Cheque & Acrylic Award
The Reinsurance Research Council Prize
Top Graduate - Reinsurance
No candidate
Sponsor: The Reinsurance Research Council
Amount or Prize: $500 cheque & Acrylic Award
CIP – Five Completed Courses
Gerald E. Hackett Memorial Prize
Top student First Five CIP Courses (based on exam results)
Ajay Tellis
CAA Insurance (Ontario), Toronto, ON
Sponsor: Crawford Adjusters Canada
Amount of Prize $375 cheque & Acrylic Award
CIP – Full-time Program
The Frank Dougan Prize
Top Graduate of Full-Time program
Ryan May
Edmonton, AB
Sponsor: Morris & MacKenzie Inc.
Amount or Prize: $500 cheque & Acrylic Award
The Tretiak Memorial Prize
Best 1st year student in Full time program
Ryan May
Edmonton, AB
Sponsor: Insurance Institute of Canada
Amount or Prize: $250 cheque & Acrylic Award
CIP – First Year
The Kenneth E. MacLeod Prize
Best performance by a 1st year student
James Elmhirst
Zurich Canadian Holdings Ltd., Toronto, ON
Sponsor: State Farm Insurance Company
Amount or Prize: $250 cheque & Acrylic Award
The L.L. Rooke Memorial Prize
Best Performance by a 1st year student
Patrick Larrivée
Assurance générales Banque nationale, Montréal, QC
Sponsor: Travelers Canada
Amount or Prize: $250 cheque & Acrylic Award
General Insurance Essentials
Bobbie Parks Award
Top Graduate
Shirley Woods
Insurance Corp of BC, Victoria, BC
Sponsor: CAIW
Amount or Prize: $250 cheque & small plaque
Canadian Association of Insurance Womens’ Prize
1st Runner-up
E’Kong Tse
Cowan Insurance Group Ltd., Cambridge, ON
Sponsor: CAIW
Amount or Prize: $175 cheque & small plaque
2013 – 2014 Annual Report 19
Registration Statistics
CIP Program
Graduates
Total Registration
24,000
2014 = 18,542
2013 = 19,115
2012 = 18,768
2011 = 18,851
2010 = 18,582
23,000
22,000
1,800
2014=909
1,600
1,400
2013=978
2012=888
2011=875
2010=822
21,000
1,200
20,000
1,000
19,000
800
18,000
600
17,000
400
16,000
200
15,000
0
2010 2011 2012 2013 2014
2010 2011 2012 Distance Learning Registration
In-Class Registration
10,000
20,000
2014 = 6,418
2013 = 6,106
2012 = 5,971
2011 = 6,299
2010 = 6,501
9,000
8,000
18,000
16,000
7,000
14,000
6,000
12,000
5,000
10,000
4,000
8,000
3,000
6,000
2,000
4,000
1,000
2013 2014
2014 =10,441
2013=11,176
2012 =11,071
2011 =10,658
2010=10,137
2,000
2010 2011 2012 2013 20 The Insurance Institute of Canada
2014
2010 2011 2012
2013 2014
Registration Statistics
CIP and FCIP Programs
Fellowship Students by Course
(Completed or Registered) – excluding 2013-2014 Graduates
Province
123456789
10 Total
IADQ (Region de l’Est) 20
15
10
12376756 91
IADQ (Region de l’Ouest) 5932281612242314 4 6 218
British Columbia
99585430342417111217 356
Manitoba
115
145354565 63
New Brunswick
35
1786295466 98
Newfoundland
15953233114 46
Northern Alberta
763833271310121210 5 236
Nova Scotia
35
156797
12225 100
Ontario
335
160
197
10688
10692626075 1,281
Prince Edward Island
3200051020 13
Saskatchewan
15534683714 56
Southern Alberta
80404130181929151418 304
Total
783396399246190227207140123151 2,862
Fellowship Graduate by Major
Fellowship Graduates by Major
Management56
Claims
5
Underwriting
4
Risk Management
88
Broker
1
Total154
Total Registrations for Each Institute
ellowship Graduates by Major
Province
CIP Courses
G.I.E. Courses
Total
Change
2013-20142012-20132013-20142012-20132013-20142012-2013 +/-%
I.A.D.Q. (Est)
253324 1 0254 324
-70
-22
I.A.D.Q.(Ouest)
918895 6 11924 906
18
2
Ins. Inst. of British Columbia
2,351
2,226
22
6
2,373
2,232
141
6
Ins. Inst. of Manitoba
581
556
44
34
625
590
35
6
Ins. Inst. of New Brunswick
458
529
0
1
458
530
-72 -14
Ins. Inst. of Newfoundland
118
119
0
2
118
121
-3
-2
Ins. Inst. of Northern Alberta
1,185
1,194
13
6
1,198
1,200
-2
0
Ins. Inst. of Nova Scotia
659
665
31
26
690
691
-1
0
Ins. Inst. of Ontario
10,199
10,917
233
319
10,432
11,236
-804
-7
Ins. Inst. of P.E.I.
45
37
1
2
46
39
7 18
Ins. Inst. of Saskatchewan
697
603
2
0
699
603
96 16
Ins. Inst. of Southern Alberta
1,078
1,050
17
9
1,095
1,059
36
3
Total
18,54219,115 370 41618,912 19,531
-619
-3
2013 – 2014 Annual Report 21
Registration Statistics
Fellowship Program – New Track
FCIP Candidates by Institute 2013-2014 (all courses)
Fellowship Graduates by Major
IADQ (Est)
1
IADQ (Ouest)
14
British Columbia
21
Manitoba
0
New Brunswick
4
Newfoundland
0
Northern Alberta
10
Nova Scotia
11
Ontario
107
Prince Edward Island
0
Saskatchewan
3
Southern Alberta
11
Total182
Results by Course 2012-2013
Fellowship Graduates by Major
Successful
F510
F520
F530
F540
F550
F560
Total
Unsuccessful
Total
59
4
63
73
1
74
36
5
41
31
1
32
31
0
31
14
0
14
244 11255
22 The Insurance Institute of Canada
Professionals’ Council
Report
Julie Pingree, BA, CIP
Chair, Professionals’ Council
I am pleased to provide this annual
update on the status and activities of the
CIP Society and the Career Connections
Program.
CIP SOCIETY
Since 1998, the CIP Society has been
working to advance the education,
experience, ethics and excellence
of our members – the graduates of
the Institute. This report provides an
update on the activities of the Society
this past year, including: two new
special projects, our 15th Anniversary
programming celebrated October 2013
to June 2014, and the four main areas of
programs and services – Membership,
Professional Development, Information
Resources and Promotion.
SPECIAL PROJECTS
Mentoring
As a legacy of our 15th anniversary, the
CIP Society National Council proposed
developing a mentoring toolkit that
would offer information, education,
promotion of mentoring, plus resources
and tools and templates for mentors,
mentees and organizations. The
demographic research recommends
programs such as mentoring to facilitate
working relationships, knowledge
transfer and phasing retirement type
programs impacting mature workers and
newer recruits.
The intended outcomes of the toolkit are
to provide information and education
to our members on best practices
in forming effective mentorship
relationships, including ethical and
professional responsibilities of both
the mentor and mentee. And for the
benefit of our stakeholders, to provide
tools that would enable organizations
to implement mentoring programs
internally, should they so choose.
A task force was formed to validate the
proposed program, provide input to
concept, resources to be developed, and
provide direction and input into program
direction and content development.
Content for mentees, mentors and
organizations is in development.
Leadership Circle members were
videotaped discussing mentoring at the
Roundtable discussions on April 9th (see
below) to provide additional content
assets for the program.
A key recommendation from the task
force was for the mentoring toolkit to be
available as an on-line resource, which
the CIP Society Council endorsed. At the
Executive Committee’s spring meeting,
funding was approved to develop the
toolkit as a micro-site off the Insurance
Institute website, and since then, the
project has continued with content
development, creative concepts for web
design, and a web developer lined up.
It is anticipated that the micro-site will
be launched late November. A launch
strategy and on-going communications
strategy are in development as well.
Research
Since 2007, the Institute has engaged in
research on the demographics of the
industry’s workforce. This was the first
topic of relevance that we proposed and
have published 3 reports to date, adding
value not only to the Institute and in
particular Career Connections, but also
adding real value to our stakeholders
and the industry.
While we are not proposing we
abandon or preclude future research on
demographics, we do believe that the
CIP Society is well positioned to tackle
other hot topics and emerging trends.
As reported in the Information Resources
section below, the Society has been
publishing a series of monthly trends
papers, under the banner “ADVANTAGE
Monthly: emerging trends and issues,”
since 2007. These trends papers are
more substantive than trade magazine
articles and provide an informative
2013 – 2014 Annual Report 23
Professionals’ Council Report
Continued
starting point for our member’s further
research, however they have not been
designed to involve exhaustive research
nor do they draw conclusions or make
recommendations.
National Leadership programs success to
date, we held our first leadership circle
gathering:
Publishing an annual white paper,
as we have proposed, enables the
Society to address emerging issues at
a higher, more substantive level, with
the potential to not only inform and
educate our members and stakeholders,
but to potentially impact and influence
the industry’s response to the issue (as
we have on the demographics of the
workforce). Based on the Leadership
Circle Roundtable discussions and
internal consultations, the topic
proposed and approved by Executive
Committee is:
To celebrate the five years of the National
Leadership Awards program, we hosted
an inaugural meeting of the Leadership
Circle inductees on Wednesday, April 9.
The purpose of this event was twofold: to
enable the opportunity for networking
and sense of community, and to engage
the leaders in a roundtable discussion on
a number of themes important to our
membership. Nineteen of the 28 leaders
attended the day.
What are the implications on the p&c
insurance industry of cyber risks (data
security/ breaches) and what will be
the impact on commercial insurance in
Canada and coverage for cyber liability
going forward?
With the proposal approved, we
have proceeded with contracting the
researcher/writer and research has
begun. It is anticipated that this first
paper will be published and released
mid to late April 2015. We anticipate that
this first report, and the promotion and
potential subsequent seminar series,
will confirm the Society’s position as a
source of industry research and inform
topic selection for future white papers.
CELEBRATING THE SOCIETY’S
15TH ANNIVERSARY AND OTHER
MILESTONES
It’s been a milestone year for the CIP
Society and our programs: October
2013 marked the 15th anniversary of
the Society, 10th anniversary of the
Rhind Scholarship program, and 5th
anniversary of the National Leadership
Awards. In particular, to celebrate the
24 The Insurance Institute of Canada
Leadership Circle Roundtable
We hosted two facilitated discussions
in the afternoon: one on Trust /
Professional Ethics / Leadership /
Mentoring, and the other on Hot Topics
/ Emerging Trends. The results of these
discussions will be used to inform
the development of future Society
programs and services – particularly
the mentoring and research projects
above. The discussions were videotaped,
and the edited clips will also help
provide assets that can be used on the
Insurance Institute website and shared
via social media to support the National
Leadership Awards program and the
proposed mentoring website.
MEMBERSHIP
our members as a value-added service.
The program is promoted through
ADVANTAGE Quarterly and Daily and,
member engagement continues to be
solid with between 33% and 40% of the
member base enrolling, opting-in to
receive e-newsletters and/or accessing
the site.
Annual Membership Survey
We continue to benchmark our
members’ satisfaction with the
programs and services in an annual
survey. Consistently, year over year:
• Approximately 2,500 to 3,000 members
– an excellent representative sample
of the total membership – give us
feedback on what are important
membership benefits.
• 90% or more (in this most recent
survey, it was 94%) of survey
respondents rated their overall level
of satisfaction with the CIP Society as
‘Good’, ‘Very Good’ or ‘Excellent’.
• Most of the questions stay the same
for consistency, but we also make
changes or introduce new questions,
as appropriate to assess members’
perceptions about the Society
and current or potential member
programs and services. This year, for
the first time, we introduced a number
of questions on professional ethics.
Member Perks Program
The highlights of the November 2013
membership survey include:
Since 2007, the Society has offered
members access to the MemberPerks
program, a savings program offering
discounts and deals on cars, beds, shoes,
restaurants, travel, and lots of services
offered nationally and locally – over
1,200 vendors with exclusive discounts
redeemable at over 6,000 locations and
online. In 2011, we signed onto a four
year agreement, at a fee, with Venngo
the provider of this service, to ensure
the program continues to be offered to
• Professional Development (PD) Topics,
Delivery Methods and Motivation – Over
the last few of years, we have asked
members in different ways about their
level of interest in various PD topics.
Consistent with previous years, results
show that respondents are interested
in a wide variety of topics, with the
top four this year reported as: claims
case studies; new insurance products;
emerging technologies and risks; and
social media risk management.
Professionals’ Council Report
Continued
The survey also asked respondents
to indicate their preferred method
for receiving their PD offerings, and
the majority reported that they are
‘Interested’ to ‘Extremely Interested’
in online webinars and on-demand
courses.
When asked about factors
motivating their participation in PD,
members indicated that they are
most motivated by technical skill
development (at 44%) and career
advancement (at 31%).
• Suite of Services -- In general, there
is consistency with previous years
about the level of importance and
satisfaction our members report for
our suite of products and services. In
fact, there was a slight increase in the
level of importance and satisfaction
over last year’s results.
• Social Media – In 2011, we introduced
questions into the survey asking
members about their use of social
media. The survey results showed
that our members are, in general,
late-adopters and were just starting
to participate on various sites. Over
the last three years, though, the
number of members indicating
visiting sites including Facebook,
LinkedIn and Twitter is indicating
slow, steady increase.
• Promotion of the Designation –
Two questions were introduced in
2012 and included again in 2013 to
measure how aware our members are
of the CIP Society’s advertising and
promotion of the CIP designation,
and how successful they think that
advertising and promotion is. While
the results show that some members
have some awareness, it is also
apparent that about a quarter of our
members remain completely unaware
of advertising campaigns promoting
the designation.
• Professional Ethics – At the September
2013 meeting, Council decided
that this year, we should take the
opportunity to ask our members
about professional ethics. Council
helped come up with a series of 10
questions, including asking members
to rate how ethical the industry is
today and if it is more or less ethical
than when they first started; asking
about the frequency with which
members face ethical dilemmas
at work; and about the types of
resources they have available to help
solve them.
While the majority of our members
rated the industry as a ‘4’ or ‘5’ on
a 5-point Likert scale, where 5 is
very ethical, 29% of respondents
rated the industry a ‘3’. Council
noted that this is a concern, as more
than a quarter of our members are
“sitting on the fence” about the
ethics of their own professional
community.
Council talked about there being a
general lack of acknowledgement
from the industry about how the
industry is perceived, and stemming
from this, a reluctance to act. Council
considered how to address this issue
within the Society’s mandate and
determined that we can continue
to work on increasing levels of
understanding and awareness about
ethics and ethical dilemmas in the
p&c industry.
The survey also asked about resources
that members use to deal with
dilemmas in the workforce and
our members reported that their
organizations’ codes of ethics are
accessed more than other codes,
including the Institute’s. The Council
noted that this is likely the result
of some companies keeping the
codes top of mind, requiring annual
commitments of employees.
At its September 2014 meeting, the
Council decided that for the upcoming
survey of members, we would remove
the questions on ethics, having
established a good benchmark on that
topic, but would include questions
on mentoring, in order to benchmark
members’ engagement in mentoring
relationships prior to launching the
new mentoring micro-site. The survey
will go out to members in November/
December and the Council will review
the findings at its Spring meeting. As
with each survey, data relevant to the
local Chapters/Institutes is passed along
to local managers for their information
and action.
PROFESSIONAL DEVELOPMENT
National Leadership Awards
Program
The CIP Society is pleased to announce
the three National Leadership Award
honourees for 2014. Since the program’s
inception in 2009, the Leadership
Awards have given prominence to
the outstanding achievements of 31
industry leaders who demonstrate
a passion for lifelong learning and
dedication to their employer, profession
and community. The Leadership Awards
provide a valuable opportunity to
celebrate individuals with a natural
ability to positively influence the people
around them and to cultivate those
qualities in others. Leaders are selected
in both Emerging and Established
Leader categories.
The National Leadership Awards
Selection Committee is pleased to
announce this year’s 3 recipients:
Established Leaders:
Johanne Lépine, FCIP
Aon Reed Stenhouse Inc.
Executive Vice President and Leader,
Eastern Canada
Montreal, QC
2013 – 2014 Annual Report 25
Professionals’ Council Report
Continued
Lynn Oldfield, FCIP
AIG Canada
President & Chief Executive Officer
Toronto, ON
Emerging Leaders:
Adrian Osti, FCIP
Northbridge Financial Corporation
Manager, Learning and Development
Toronto, ON
Professional Ethics
Since 2007, the CIP Society has published
more than 30 columns on ethical
discussions in a national trade magazine,
currently Canadian Underwriter. In January,
2014, the 8th annual workshop of the subcommittee and advisory network met to
review and evaluate past columns and to
brainstorm for our next column topics.
These columns continue to position
the CIP Society as actively engaged in
evolving the ethical thinking and practice
of our members and the insurance
community. In addition, the articles are
available on the CIP Society website for all.
As well, we have been working on
two additional components to our
ethics program: an in-class seminar
and an on-line course. The content and
presentation of ethical decision-making
are complementary between the in-class
and online versions, but the in-class offers
members the opportunity to discuss and
dialogue about the case examples and/or
issues they have faced.
In-class Seminar: The national ethics inclass seminar has been developed and
includes a PowerPoint presentation, a
presenter’s package with detailed slide
notes, case studies, and a participant’s
activity package. The case studies are
borrowed (with permission) from the
Insurance Institute of America and our
ethics columns are incorporated as
additional resources. A pilot seminar will
be presented in November, 2014 in GTA.
26 The Insurance Institute of Canada
Online Course: We have added Canadian
content to the Institutes’ three-hour
e-course in the form of overlays on
existing slides, and will be making
this Canadian version available to our
members via the Institutes’ website
beginning this Fall. The e-course consists
of seven modules and covers ethical
standards, ethical theories and steps in
the ethical decision-making process, and
the new Canadian content clarifies subtle
differences between the US and Canada
in terms of regulation, law and practice.
Rhind Scholarships
Since the first Rhind Scholarship was
awarded in 2004, the Society has awarded
25 $1,000 scholarships to members and/
or their dependents. To commemorate
this 10 year milestone of granting
scholarships, we have taken the
opportunity to follow up with recipients
of the scholarships from previous years
to learn how the financial support
helped them in their educational and
career paths. Quotes from past recipients
were included in an article in the spring
issue of ADVANTAGE Quarterly.
Scholarships are awarded based on
need in three cascading tiers:
• CIP Graduates pursuing their FCIP
designation which is not otherwise
supported by employer;
• CIP Graduates enrolled in insurancerelated professional development
which is not otherwise supported
by employer; (and, if scholarships
still remain:)
• Dependents of CIP Society
members who are pursuing postsecondary education in a field that
focuses directly on, or that would
impact significantly on, the property
and casualty insurance industry and/
or related financial services.
The 2014 Rhind Scholarship Selection
Committee awarded two $1,000
scholarships for the 2014-2015 academic
year to:
• Elizabeth Gallant (CIP Society member
pursuing continuing professional
development; Saint John, NB), and
• McKenna Gaetz (daughter of CIP
Society member Roxanne Gaetz;
Leduc, AB).
Continuous Learning for Graduates /
Further Professional Development
In previous meetings, the Council has
discussed and agreed that the CIP
Society has a role to play in developing
and offering new continuing education/
professional development/lifelong
learning opportunities appropriate
to the membership. Council has also
discussed and agreed that this may
require revisiting the current “nationally
developed/locally delivered” seminar
(PROedge) model in order to address
some of the constraints of this model,
including difficulty in sourcing local
presenters for existing presentations and
ensuring consistency of the presentation,
and the limited shelf-life of the seminars.
Advanced CIP Program:
In September 2013, the Council
discussed the concept of a program
which would encourage members
to pursue additional CIP courses and
provide recognition/certificate of
completion to members, as a learning
opportunity situated between the CIP
and FCIP. Council was presented with an
initial draft framework for the concept,
prepared internally with the support of
the Institute’s Programs Department,
demonstrating clusters of courses ideally
suited for members’ specialization.
The Council endorsed the concept and
framework, and struck a task force to
evaluate the specifics of the program and
the type of promotion and recognition
that would be appropriate.
Professionals’ Council Report
Continued
The task force determined a set of
objectives and a curriculum outline that
formed the basis for a recommendation
from the CIP Society National Council to
the Academic Council for consideration
at its April 2014 meeting. The Academic
Council embraced the concept and
with Executive Committee approval,
the program is being developed with
the launch of the first course slated for
September 2015.
ADVANTAGE LIVE: an exchange on
issues and ideas
As a direct response to members
indicating an interest in webinar delivery
of emerging trends and issues in the
industry, the CIP Society, as part of its 15th
anniversary, launched an informational
webinar series. For the run of the CIP
Society’s 15th anniversary celebrations from
October 2013 to June 2014, the Society
presented a series of nine webinars, taking
place around the 15th of each month and
offered at $15 for Society members.
The webinars covered topics relevant
to our membership community –
technology in cars, increased insurance
regulation, industry consolidation, tipping
points that could upset the safety net
of insurance, multi-generations in the
workforce, social media as well as softer
topics like networking with intent and
mentoring. The webinars offered an
opportunity to interact before and during
and to engage at a national level. While
the webinars met the Society’s goals of
advancing the education and experience
of our members, part of the premise
with the series was to identify the
membership’s interest in webinar delivery
of professional development offerings (as
per indications in member surveys) and
future interest in dialogue and discussion
and exchange online (informing potential
social media strategies).
While the number of members
participating in the webinars was less
than expected, those who did participate
evaluated the content and delivery of
the series as very good. The Council
evaluated the program, made some
recommendations and proposed another
webinar series be developed for winter/
spring 2015.
INFORMATION RESOURCES
The ADVANTAGE of membership is the
availability of Information Services for
members on a DAILY, MONTHLY and
QUARTERLY basis. And as the membership
survey confirms, these are valued benefits
of membership.
ADVANTAGE Daily: the news in brief
Since May 1st, the CIP Society’s
ADVANTAGE Daily has been created
and distributed through the Institute’s
new email system, HighRoad. The new
email template includes a simpler design
(more content visible “above the fold” or
visible without scrolling down), singleclick subscribe/unsubscribe option, and
optimization for mobile devices. This
new email system allows us to track
open and click rates to better understand
how our members read the Daily and
which features are the most popular.
Over the course of the first four months,
on average, our daily email service has
enjoyed an open rate of between 26 and
30%, and a click rate of 24 to 26%.
Additional elements are under
consideration for the weekly French
version of news, while still continuing to
provide the link to the FlashFinance news
on our website.
ADVANTAGE Monthly: emerging
trends and issues
We continue to produce a monthly
trends paper on hot topics in the
industry with the help of three
experienced writers. The editorial line
up is mapped out at the beginning
of the year and topics are generated
from a variety of sources, including top
headlines (from ADVANTAGE Daily) and
Phil Cook’s Annual Trends Breakfast.
We will be incorporating new ideas
generated during the roundtable
discussion at our Leadership Circle event
into future papers, as well.
To date, we have over 60 papers on
topics ranging from pandemics, to
the definition of the auto, to specialty
lines. The online library now features
categorization by topic making the
papers searchable by year and topic; and
that is in addition to the search function
on the new website. We hope that
members will be able to access relevant
papers more readily and continue to
promote this valuable service to our
members through ADVANTAGE Daily
and ADVANTAGE Quaterly.
ADVANTAGE Quarterly: the pulse of
the industry
The Society’s quarterly newsletter
continues to provide a vehicle to
promote the Society, profile members,
and advertise programs like the National
Leadership Awards, Rhind Scholarships
and MemberPerks to members.
CIP Society Web Site
www.insuranceinstitute.ca/cipsociety
Since June, 2013, the CIP Society
website has been integrated into the
new Institute website and we continue
to monitor hits and access by our
graduate community.
PROMOTION
Promoting the Designations –
Consumer Advertising Campaign
(Designation and Grad Ads)
Promotion of the designation is focused
on advertising in national consumer
magazines, local media opportunities,
2013 – 2014 Annual Report 27
Professionals’ Council Report
Continued
and promoting our graduates in a
consumer context.
National Advertising – National Business
and Lifestyle Magazines
Consumer advertising in magazines
will continue again this year, with
ads appearing in Canadian Business,
Corporate Risk Canada, enRoute
magazine, Maclean’s, ROB Magazine,
and Les Affaires.
pool of interested, talented and informed
candidates available to meet the growing
recruitment needs of our industry.
The success of Career Connections’
outreach and employers’ hiring is
reflected in the demographic research
studies that demonstrate significant
increases in recruitment since 2007.
This is a good news story for Career
Connections and the industry.
Mission
Local Advertising
In the spring, a series of CIP radio ads
had a successful run on 680 News in
Toronto, and bus shelter ads in Ottawa.
Going forward our promotional
strategy will be reviewed as we
incorporate more public relations
and social media initiatives into the
marketing mix.
Promoting the Society – Networking
Events
The Local Institutes/Chapters offer a
variety of networking events to bring
the community of graduates and
insurance together throughout the
year. These include: golf tournaments
and volleyball tournaments; cocktail
parties; group outings to theatre and
other entertainment; skating, bowling
and billiards parties and minor league
hockey games; and annual special
charity events like Battle of the Bands
(Vancouver, Edmonton, and new this
year, Halifax) and Starlight Insurance
Gala (Toronto).
PROMOTING CAREERS IN INSURANCE
– CAREER CONNECTIONS
Since 2003, Career Connections has
taken the lead in promoting awareness
about the rewarding and varied careers
available in insurance. During these ten
years, we have worked to increase the
28 The Insurance Institute of Canada
We continue in our mission to improve
the understanding of insurance, illustrate
its role in society, and encourage young
adults and career seekers to pursue one
of the many skilled professions available
in the insurance industry.
Four Point Strategic Plan
1. Increase awareness of careers
in insurance > through our
messaging
2. Put a face to the industry > through
our messengers/ambassadors
3. Provide a gateway to careers in
insurance > through our extensive,
national outreach
4. Work together to attract the
employees of the future > through
our network within the industry
and hosting of career fairs and
other insurance-specific activities
Our success year over year can be
attributed to reaching out to specific
audiences with relevant and timely
messaging and leveraging strategic
partnerships to the fullest.
TOP 10 HIGHLIGHTS IN OUR
10TH YEAR OF OUTREACHTOP 10
HIGHLIGHTS IN OUR 10TH YEAR OF
OUTREACH
1. Hitting new highs with our Careers
in “Insurance Week” hosted by
TalentEgg.ca!
• Office Hours with Trevor: in which
the number of participants nearly
doubled last year, with 357 career
seekers participating in an hour-long
online chat, asking questions and
getting answers about careers in
insurance;
• Metro magazine article: TalentEgg’s
partnership with Metro magazines
of regular columns in their “Working”
section, once again netted up a high
profile article on April 25th, potentially
read by 3 million commuters in
Winnipeg, Saskatoon, Ottawa, Regina,
London, Halifax, Edmonton, Calgary,
Vancouver and Toronto;
• Great content in their ‘Careers in
Insurance’ section: featuring articles
and interviews with insurance
professionals provides great exposure
to post-secondary students searching
for career information – and content
remains available all year round, not
just for the one-week promotion of
Insurance Week!
2. Doubling our Career Connections
website traffic year over year!
Last year at this time we reported
unique visits of approximately 4,000+;
this year it’s 9,000+ unique visitors
per month. Overall, we more than
doubled the sessions, users and
pageviews for the website, year over
year (Aug 2013-July 2014 vs Aug
2012-July 2013: Sessions = 110,455
vs 51,342| Users = 87,077 vs 41,129|
Pageviews = 252,326 vs 133,902). For
key sections of the website, like the
job site, we nearly doubled visits
in just six months, increasing from
21,000 hits to 37,000 hits. We attribute
the increase to more outreach, social
ad campaigns driving career seekers
to our website, and linkages with the
likes of Talentegg.ca and jobpostings.
ca and other career resource centres.
3. Partnering in CGA Alberta’s
Accounting & Finance Expos
Professionals’ Council Report
Continued
provides outreach to 2000+
potential candidates in the ‘tough
Alberta market’!
And positions insurance as a pillar
of the financial services sector with
career changers, Internationallyeducated/trained professionals
(IEPs/ITPs) and recent graduates
looking for a career in financial
services. In both Edmonton and
Calgary, these proved to be
fantastic niche style events on a
larger scale than what we’ve done
with CGA Ontario previously. We
look forward to continue to work
with the accounting associations,
particularly when they have fully
made the transition to ‘Chartered
Professional Accountant’ and we
can leverage the ‘professional’ for
our CIP promotion.
4. Continuing to enhance our
outreach to career practitioners!
We do this in order to ensure that
those who act as intermediaries in
the career decision-making cycle are
fully aware and capable of referring
appropriate clients to information
on careers in insurance (on our
website, the videos, our online
career profiles, and to educational
information). We reach the career
practitioner community across the
country by:
a. participating in the Canadian
Association of Career Educators
and Employers (CACEE), through
active membership, as well as
attendance and networking at
their conferences;
b. advertising on contactpoint.ca, a
multi-sector online community
for professionals in the career
development field, hosted
by the Canadian Education
and Research Institute for
Counselling (CERIC);
c. conducting webinars and
in-service sessions to provide
a Career Connections
overview and orientation to
our messaging, website and
resources; welcoming career
practitioners/employer partners
on-site to network, learn a little
bit more about the Institute
and engage in professional
development; and
d. creating a new section on our
website for career advisors.
5. Leveraging partnerships for
greatest outreach!
In addition to those partners
already mentioned above, we have
benefitted from greater outreach by
leveraged partnerships with:
• WoodGreen Employment Centre
(youth and immigrant employment
centre in GTA),
• Health Force Ontario (helping
IEPs in health care roles find
employment),
• CASIP (providing alternative careers
for IEPs/ITPs in GTA ),
• McMaster University Faculty
of Science – Actuarial Science
Program,
• Toronto Financial Services Alliance
(TFSA) – Corporate Tours for
high school students and postsecondary school students (and
soon expanding into Career
Changer activities),
• Employment Alberta and Calgary
Public Library, and many others!
6. Increasing our insurance-specific
programming is netting greater
quality over quantity!
The more outreach we do that is
insurance-specific , such as hosting
“Careers in Insurance” career fairs
and panel presentations, more
over participating in general career
fairs – the more rewarding the
conversation and the connection!
This year, 40% of the events targeted
at post-secondary school students
were insurance-specific, and 60% of
our outreach to career changers is
insurance specific. That means that
of the 101 career events we did this
year, 41 were specifically positioned
as a ‘careers in insurance’ event. We
know that our staff, our ambassadors
and the employers who participate
are having quality conversations
with 7,000+ candidates who
chose to attend and are genuinely
interested in considering a career in
the insurance industry.
7. Increasing engagement and
action! On the continuum of
awareness to engagement to
action, we are generating greater
engagement and action from
potential candidates!
• a greater number of follow-up
questions from general career fairs,
• our strategy for ‘multiple touch points’
with potential candidates is working;
for example, if, at a general career fair,
we promote a panel presentation
and/or a career fair in the future, we’re
having more candidates purposefully
attending that next event as well.
• higher attendance on average at
panel conversations and insurance
career fairs,
• higher interaction with our tools and
messaging:
• 11,000+ people taking our quiz,
• 1800+ making use of insurance
specific resume resources and
networking tools,
• 37,000+ visits to the job site
(nearly doubled since May), and
• 53,000+ views of our videos (up
from 22,000 a year ago).
8. Continuing to enhance our
outreach to high school teachers!
2013 – 2014 Annual Report 29
Professionals’ Council Report
Continued
We do this in order to ensure that
those who act as intermediaries
to high school students (teachers,
guidance counsellors, program
advisors, teacher associations, etc.)
are aware of the many free resources
available to help youth understand
how insurance works (teacher
resources) and to introduce youth to
career opportunities in the insurance
industry (ambassador career talks).
We potentially reach more than
125,000 high school teachers each
year across the country by:
a. attending teacher conferences
and giving presentations on our
resources;
b. networking with teacher
associations and other groups
facilitating school to work
transitions; and
c. advertising in teacher association
publications and websites.
9. Demonstrating value and
connection for the human
resources professionals
(and hiring managers) in the
industry!
We do this in order to ensure that
our outreach aligns with the needs
of the industry and that our efforts
to increase the pool of potential
candidates helps the industry
meet their hiring needs. We
engage with those in the industry
concerned about and vested in the
recruitment and retention needs of
their organizations by:
a. Hosting “careers in insurance” fairs
– on campuses, in communities
and at the Institute; 7 to date
this year – which have enabled
8 to 12 organizations per event
to connect with potential
candidates. Employers are
30 The Insurance Institute of Canada
leveraging the opportunities
we provide to augment their
recruitment strategies and are
finding interested and quality
candidates at our events.
b. Participating in ‘internal career
fairs’ at key companies who are
implementing strategies to retain
entry level workers by introducing
them to the variety of careers
in insurance and education
pathways (with our help) and
to opportunities within their
organizations.
c. Hosting roundtables on
recruitment and retention issues
in key centers like Toronto,
Vancouver, Calgary, Edmonton
and Conestoga. These discussion
forums offer the opportunity to
share and learn about common
issues facing employers in the
industry. Career Connections
learns a lot from the discussions
and feedback from recruiters
and hiring managers indicates
that they are anticipated and
appreciated opportunities.
d. Enhancing our website’s industry
section with updated tools and
resources HR can use.
e. Consulting and collaborating
together. We’ve called upon
HR representatives for learning
opportunities (Let’s Talk Talent),
as panelists in our webinar series
(the CIP Society’s ADVANTAGE Live
webinars), as task force members
(Advanced CIP Program Task Force),
and for consultation. HR has called
upon Institute/Career Connections
representatives for presentations,
information and advice.
10.Continuing to have industry
professionals act as Ambassadors
for the industry!
Within our roster of 361 ambassadors,
we have some longstanding, some
incredibly dedicated and, each year
some newly trained who join the
team as eager participants in our
outreach efforts.
Our continuing success will
be enhanced by the strategic
refreshing and augmenting of our
resources in order to:
• Leverage the increased number and
engagement of youth in the industry
by incorporating youthful insurance
professionals, such as graduates of
the full-time insurance programs, into
our materials. This recommendation
would provide for representation of
the echo cohort (under 32) in our
resources and could also serve as
promotion for the college programs
as an entry point to the industry.
• Enable internationally-trained
professionals (ITPs) to ‘see themselves’
as having a place in the industry
through our materials.
We are proceeding with a series of
focus groups of respective cohorts
that will inform the resource refresh
project, including additional videos
for the web site and YouTube.
We look forward to continuing the
evolution of Career Connections
messaging and career resources.
The search for talented and
motivated people to join our industry
continues. Significant retirements
are still to come. Competition for
talent within a smaller youth pool
means our recruitment efforts
will have to diversify – hence the
refresh and augmentation of our
Career Connections resources. We
have seen significant changes in
the demographic composition
of the industry in the last 5 years,
and it is anticipated that talent will
revolutionize the workforce over
Professionals’ Council Report
Continued
The CIP Society National Council
members are:
Leadership Awards Selection
Sub-Committee
Chair:
Chair:
Julie Pingree, BA, CIP Toronto, ON
Paul Féron, FCIP, CRM
London, ON
IN CONCLUSION
Members:
Members:
It has been my pleasure to take on the
role of Chair of the CIP Society National
Council, this year, in its 15th anniversary
year. The council members, committee
members and task forces are doing good
work, on behalf of the membership,
to ensure the programs and services
available to members meet the needs
of our members. And I am proud of the
progress we continue to make as we work
to advance the education, experience,
ethics and excellence of industry
professionals.
Giovanna Alvaro, B.Comm, CIP
Montreal, QC
Brian Gough, FCIP, CLA, FCIAA
Bedford, NS
Andrew Clark, CAIB, CRM, FCIP
Toronto, ON
Denis Allard, BAA, FPAA
Montreal, QC
Vicky Collins, FCIP
Mississauga, ON
Anne-Marie Deschènes, PAA/CIP, CRM
Montreal, QC
Carla Blackmore, FCIP, CRM
Toronto, ON
Mike Kosturik, FCIP
Toronto, ON
Philomena Comerford, CIP
Toronto, ON
Ethics Sub-Committee
the next 5 to 10 years still. Career
Connections is ready to bring
responsiveness and creativity to
the ongoing conversation and to
working with the insurance industry
to meet the needs of tomorrow’s
workforce.
I am confident that the growth in the
last fifteen years establishes a strong
and vibrant vision for the future. Going
forward, the CIP Society will continue to
foster and promote the professionalism of
our members and the recognition of the
CIP and FCIP designations as the premier
designations in property & casualty
insurance.
Mark MacDonald, B. Comm, FCIP, CRM
Halifax, NS
Darrell Mack, BAC, FCIP
Saskatoon, SK
Edward Novak, BA (Hons), CIP
Vancouver, BC
Greg Thierman, CIP, CFE
Kelowna, BC
Lee-Ann Vansteenkiste, BA (Hons), CIP
London, ON
Miriam Weerasooriya, BBA, FCIP, CRM
Toronto, ON
Diane Brickner, CIP, ICD.D
Edmonton, AB
Chair:
Andrew Clark, CAIB, CRM, FCIP
Toronto, ON
Members:
Nadine Austin, FCIP | Toronto, ON
Maurice Audet
Toronto, ON
Joanne Brown, CIP
Toronto, ON
Marissa Warner
Kitchener, ON
2013 – 2014 Annual Report 31
Professionals’ Council Report
Continued
Rhind Scholarship Sub-Committee
Advanced CIP Program Task Force
Members:
Chair:
Darrell Mack, BAC, FCIP
Saskatoon, SK
Lee-Ann Vansteenkiste, BA (Hons), CIP
London, ON
Mark MacDonald, B. Comm, FCIP, CRM
Halifax, NS
Members:
Miriam Weerasooriya, BBA, FCIP, CRM
Toronto, ON
Mentoring Task Force
Chair:
Carla Blackmore, FCIP, CRM
Toronto, ON
Members:
Lisa Jesseau, CRM, CIP
Moncton, NB
David McCauley, (HR)
Toronto, ON
Kevin Sigouin, BComm, CIP, CRM
Powell River, BC
Rhawnie Tremblay, CAIB, CIP, CRM
Calgary, AB
Shazia Zuberi, CHRP, GPHR
Toronto, ON
32 The Insurance Institute of Canada
Camille Alexander, FCIP CRM
Toronto, ON
Luc Bouchard (HR)
Toronto, ON
Drew Collins, CIP, CRM, ACS
Toronto, ON
Enrico Mastrangeli, HBA, FCIP, CRM
Lindsay, ON
I also extend my thanks to Peter Hohman,
MBA, FCIP, ICD.D, Ted Hellyer, FCIP,
CRM, and Margaret Parent, BA, for their
guidance and support.
Respectfully submitted,
Julie Pingree, BA, CIP
Chair, Professionals’ Council
Appendix A
Appendix A – List of Post-Secondary Schools and activities during 2013-2014
Post Secondary Institution
GeneralBusiness
Careers in Careers in Insurance
Career
Career CareerPresentationInsurance Presentation(s) Development
Fair(s)Fair(s) PanelFair Panel(s)Activities*
Western Canada
BCIT
•
•
Bow Valley College
•
Grant MacEwan University
•
•
Saskatchewan Institute of Applied Science & Technology (SIAST)
•
•
Simon Fraser Univeristy - including Beedie School of Business
•
•
•
•
Southern Alberta Institute of Technology
•
University of Alberta
•
University of British Columbia - Okanagan
•
University of British Columbia - including Sauder School of Business
•
•
•
•
•
University of Calgary - including Haskayne School of Business
•
•
University of Lethbridge
•
University of Northern British Columbia
•
University of Regina
•
University of Saskatchewan
•
University of Victoria - including Gustavson School of Business
•
•
University of Winnipeg
•
Ontario
Algonquin College
•
Brock University
•
Cambrian College
•
Canadore College
•
Carleton University
•
Centennial College
•
Contestoga College
•
•
Fanshawe College
•
•
•
Lakehead University
•
Laurentian University
•
McMaster University
•
•
Mohawk College (including @ Sheridan)
•
•
Nipissing University
•
Queen's University
•
Redeemer University
•
Ryerson University - including Ted Rogers School of Management
•
•
Seneca College
•
•
St. Clair College
•
Trent University
•
University of Guelph
•
University of Ottawa
•
University of Toronto - including Rotman School of Management
•
•
University of Toronto At Scarborough
•
University of Waterloo
•
University of Western Ontario
•
Univeristy of Windsor
•
Wilfrid Laurier University
•
•
•
York University – including Schulich School of Business
•
•
•
Québec
Concordia University – John Molson School of Business
•
•
•
HEC
•
McGill University -including Desautels School of Management
•
Université de Québec a Montréal
•
Eastern Canada
College of the North Atlantic
•
Dalhousie University
•
•
•
Memorial University
•
Mount St. Vincent University
•
New Brunswick Community College
•
St. Mary’s University
•
Université de Moncton
•
University of New Brunswick
•
•
•
•
•
•
•
•
•
•
•
•
•Bold denotes a college or university program with a CIP focused insurance and risk management program or Canadian Insurance Chair.
2013 – 2014 Annual Report 33
Appendix B
Summary of 2012-2013 Activities by type by Institute/Chapter (August 1, 2012 to July 31, 2013)
Insitutes
# of Amb
# of
Ambassadors
Total
participating
Class
# of
Secondary
Trained
(as of 07/13) in min. 1 event Presentations Schools Activities
British Columbia
13
46
35
90
Northern Alberta
9
31
17
Southern Alberta
9
41
20
Saskatchewan
1
5
4
6
Manitoba
0
3
1
1
IADQ
0
17
9
-
Nova Scotia
0
5
3
6
Newfoundland & Labrador
3
8
4
0
Prince Edward Island
0
0
0
0
New Brunswick
Regional Summary
8
16
1
21,854
17
6
6
3
2
19,540
16
11
3
7
4
8,975
6
-
4
-
9,000
1
-
2
-
1,000
-
-
8
-
8,250
5
1
3
-
2,167
0
0
2
-
2,800
0
-
-
-
0
0
6
4
3
2
0
3
-
2,250
35
162
97
139
59
18
48
7
75,836
# of Amb
# of
Ambassadors
Total
participating
Class
# of
Secondary
Trained
(as of 07/13) in min. 1 event Presentations Schools Activities
# of Post
# of
Secondary Career Changer
Activities
Activities
Southwestern
0 16
10
16 61
Conestoga
1
12
14
Cambrian Shield
0
7
3
Hamilton/Niagara
0
18
14
12
84
55
82
Toronto
Kawartha / Durham
Ottawa
# of
Participants
all events
28
IIO Chapters
# of Post
# of
Secondary Career Changer
Activities
Activities
25
1
14
8
35
5
20
# of
Participants
all events
8
-
4,923
6
2
8
-
5,720
1
1
0
3
-
1,700
29
10
0
8
-
6,745
28
18
19
7
104,648
6
1
1
11
22
10
0
6
-
2
2,500
6,007
Regional Summary
22
199
119
175
67
22
53
9
132,243
NATIONAL TOTAL
57
361
216
314
126
40
101
16
208,079
34 The Insurance Institute of Canada
Treasurer’s Report
This report is the formal method of
accepting and approving the audited
financial statements for 2013-2014
prepared by BDO Canada LLP, Chartered
Accountants. The reports have been
examined by the Finance Committee
and subsequently approved by the
Board of Governors for presentation to
this meeting.
The Insurance Institute enjoyed another
successful year turning in an operating
surplus in each of its three divisions on
solid revenues and excellent expense
control by management. Under the
guidance of the Institute’s investment
firm Foyston, Gordon & Payne Inc. and
oversight by the Finance Committee,
the Institute’s investments posted riskappropriate but solid gains.
To better manage the volatility and cost
of the Institute’s pension liabilities, the
defined benefit plan was closed to new
hires effective December 31, 2013 and
replaced with an industry-competitive
defined contribution plan. Additionally,
the assets held in the grandfathered DB
plan have been de-risked significantly
and Institute employees have been
asked to increase their contributions to
the plan, with proper notice given to
them.
A continued focus on membership
renewals together with strong local
institute initiatives resulted in the
Insurance Institutes showing a modest
gain of 228 members to establish
another new all-time membership
high of 39,287 members. CIP Society
membership grew by a healthy 3.2%
or 538 members to reach another new
high of 17,563 members.
Institute and as volunteers, and for
the continuing encouragement they
provide to motivate their employees
to complete their professional
qualifications.
The audited financial statements are
self-explanatory and show that our
reserves and operating positions are
strong, and I move for their acceptance
and approval at this time.
Respectfully submitted,
Neil Morrison, BA (Hons)
Deputy Chair, Board of Governors
We would like to record our thanks to
employers for their ongoing support of
the Institutes through their voluntary
subscriptions, permitting their staff
to participate as resources to the
2013 – 2014 Annual Report 35
Independent Auditor’s Report
To the Members of
The Insurance Institute of Canada/
L’Institut d’Assurance du Canada
We have audited the accompanying
financial statements of The Insurance
Institute of Canada/L'Institut d'Assurance
du Canada which comprise the balance
sheet at July 31, 2014 and the statements
of the Special Projects Reserve Fund,
Funds Invested in Capital Assets,
Contingency Reserve Fund, General
Operations Fund, Career Connections
Fund, Professionals' Society Fund,
Revenue and Expenditures-General
Operations, Revenue and ExpendituresCareer Connections, Revenue and
Expenditures-Professionals' Society and
cash flows for the year then ended and
a summary of significant accounting
policies and other explanatory
information.
Management's Responsibility for the
Financial Statements
Management is responsible for the
preparation and fair presentation of
these financial statements in accordance
with Canadian accounting standards
for not-for-profit organizations, and for
such internal control as management
determines is necessary to enable the
preparation of financial statements that
are free from material misstatement,
whether due to fraud or error.
36 The Insurance Institute of Canada
Auditor’s Responsibility
Our responsibility is to express an opinion
on these financial statements based
on our audit. We conducted our audit
in accordance with Canadian generally
accepted auditing standards. Those
standards require that we comply with
ethical requirements and plan and perform
the audit to obtain reasonable assurance
about whether the financial statements are
free from material misstatement.
An audit involves performing procedures
to obtain audit evidence about the
amounts and disclosures in the financial
statements. The procedures selected
depend on the auditor's judgment,
including the assessment of the risks of
material misstatement of the financial
statements, whether due to fraud or error.
In making those risk assessments, the
auditor considers internal control relevant
to the entity's preparation and fair
presentation of the financial statements
in order to design audit procedures that
are appropriate in the circumstances,
but not for the purpose of expressing
an opinion on the effectiveness of the
entity's internal control. An audit also
includes evaluating the appropriateness
of accounting policies used and the
reasonableness of accounting estimates
made by management, as well as
evaluating the overall presentation of the
financial statements.
We believe that the audit evidence
we have obtained is sufficient and
appropriate to provide a basis for our
audit opinion.
Opinion
In our opinion, the financial statements
present fairly, in all material respects,
the financial position of the Institute
as at July 31, 2014 and the results of
its operations and cash flows for the
year then ended in accordance with
Canadian accounting standards for notfor-profit organizations.
Chartered Accountants,
Licensed Public Accountants
Mississauga, Ontario
September 16, 2014
Financial Statements
The Insurance Institute of Canada/
L’Institut d’Assurance du Canada
Balance Sheet
July 31
2014 2013
Assets
Current
Cash
$1,372,642
$551,322
Accounts receivable (p.46, Note 2)
854,5941,012,243 Instructional materials
208,527235,436
Prepaid expenses
175,956188,088
2,611,719
1,987,089
Pension fund (p.49, Note 8)
1,762,611
1,518,028
Capital assets (p.47, Note 3)
944,335
698,236
Long term investments (p.47, Note 4)
12,884,751
12,107,652
$18,203,416
$16,311,005
Liabilities and Fund Balances
Current
Accounts payable (p.47, Note 5)
$ 1,582,028
$1,286,358
Deferred revenue (p.48, Note 6)
3,190,343
3,191,374
Award Funds
Insurance Institute of Canada (p.48, Note 7)
27,650
28,271
Local Institutes (p.48, Note 7)
23,491
22,161
4,823,512
4,528,164
Fund balances (p.50, Note 9)
Special Projects Reserve Fund
3,996,8724,562,826
Funds Invested in Capital Assets
944,335698,236
Contingency Reserve Fund
3,217,1272,939,137
Pension Reserve Fund 700,000700,000
Operating Funds
General Operations Fund
2,887,5041,391,053
Career Connections Fund
712,917709,682
Professionals' Society Fund
921,149781,907
13,379,904
11,782,841
$18,203,416
$16,311,005
Approved on behalf of the Board of Governors:
Silvy Wright, BA (Hons.), CPA, CA
Chair T. Neil Morrison, BA (Hons.)
Deputy Chair
The accompanying notes are an integral part of these financial statements.
2013 – 2014 Annual Report 37
Financial Statements
The Insurance Institute of Canada/
L’Institut d’Assurance du Canada
Statement of Special Projects Reserve Fund
For the year ended July 31
20142013
Balance, beginning of year
$4,562,826
$4,035,832
Transfer from General Operations
475,362 2,664,953
Transfer from (to) Career Connections
168,967
(4,215)
Transfer from Professionals' Society
41,010
48,974
Transfer to Funds Invested in Capital Assets (503,769)
(755,823)
232,451
140,513
Investment Income
4,976,847
6,130,234
Expenditures
(979,975)
(1,567,408)
Balance, end of year
$3,996,872
$4,562,826
Statement of Funds Invested in Capital Assets
For the year ended July 31
20142013
Balance, beginning of year $698,236
$64,901
Transfer from General Operations 19,783
6,285
503,769
755,823
Transfer from Special Projects Reserve
Amortization for the year
(277,453)
(128,773)
Balance, end of year
$944,335
$698,236
Statement of Contingency Reserve Fund
For the year ended July 31
2014 2013
Balance, beginning of year
$2,939,137
$2,792,546
Investment income
277,990
146,591
Balance, end of year
$3,217,127
The accompanying notes are an integral part of these financial statements.
38 The Insurance Institute of Canada
$2,939,137
Financial Statements
The Insurance Institute of Canada/
L’Institut d’Assurance du Canada
Statement of General Operations Fund
For the year ended July 31
2014 2013
Balance, beginning of year
$1,391,053
$2,804,374
Transfer to Special Projects Reserve
(475,362)
(2,664,953)
Transfer to Funds Invested in Capital Assets
(19,783)
(6,285)
Transfer from Provincial Institutes
504,852
439,999
Excess of revenue over expenditures for the year 1,486,744
817,918
Balance, end of year
$2,887,504
$1,391,053
Statement of Career Connections Fund
For the year ended July 31
20142013
Balance, beginning of year $709,682
$479,484
Transfer (to) from Special Projects Reserve
(168,967)
4,215
Excess of revenue over expenditures for the year
172,202
225,983
Balance, end of year
$712,917
$709,682
Statement of Professionals’ Society Fund
For the year ended July 31
2014 2013
Balance, beginning of year
$781,907
$605,385
Transfer to Special Projects Reserve
(41,010)
(48,974)
Transfer from Provincial Institutes
82,244
57,539
Excess of revenue over expenditures for the year
98,008
167,957
Balance, end of year
$921,149
$781,907
The accompanying notes are an integral part of these financial statements.
2013 – 2014 Annual Report 39
Financial Statements
The Insurance Institute of Canada/
L’Institut d’Assurance du Canada
Statement of Revenue and Expenditures
– General Operations
For the year ended July 31
2014 2013
Revenue
Agents licensing
$386,990
$316,967
Tuition
1,945,0841,768,904
Examination fees 3,037,7313,164,117
Fellowship program
394,092352,180
National subscribers 1,817,4311,805,777
Text fees 3,012,0882,833,719
10,593,416
10,241,664
Expenditures
Agents licensing
53,319
52,136
Bank and credit card charges
172,978195,001
Bursaries and prizes
75,57768,566
Business development
370,968408,906
Equipment leasing, maintenance and support
67,04998,322
Examination expenses
227,418238,197
Fellowship program
149,76299,228
Grants to provincial institutes
467,897490,330
Insurance 49,53043,664
Office and telephone
110,096118,393
Postage 170,305169,281
Printing, stationery 340,921264,435
Professional fees
56,53865,641
Rent and taxes
729,756727,768
Salaries and benefits 6,220,5816,404,444
Technology 352,831334,570
Translation office
5,1135,294
Travel 507,289523,120
Tutors and authors
55,83344,680
10,183,761
10,351,976
Less: Recoveries from the Insurance Institute of Ontario
(431,197)
(452,664)
9,752,564
9,899,312
840,852
342,352
Investment income, net
645,892
475,566
Excess of revenue over expenditures for the year
$1,486,744
The accompanying notes are an integral part of these financial statements.
40 The Insurance Institute of Canada
$817,918
Financial Statements
The Insurance Institute of Canada/
L’Institut d’Assurance du Canada
Statement of Revenue and Expenditures
– Career Connections
For the year ended July 31
20142013
Revenue
Job site
$19,583
$18,265
National subscribers842,767
851,996
862,350 870,261
Expenditures
High school program25,616 6,655
Marketing and advertising178,575
180,110
Postage28,561
13,966
Printing, stationery29,166
43,541
Salaries and benefits470,000
420,000
731,918 664,272
Excess of revenue over expenditures from operations
130,432
205,989
Investment income, net
41,770
19,994
Excess of revenue over expenditures for the year
$172,202
$225,983
The accompanying notes are an integral part of these financial statements.
2013 – 2014 Annual Report 41
Financial Statements
The Insurance Institute of Canada/
L’Institut d’Assurance du Canada
Statement of Revenue and Expenditures
– Professionals’ Society
For the year ended July 31
20142013
Revenue
Economic benefits
$7,607
$9,340
Educational programs
8,488
4,561
Memberships1,614,9881,589,306
1,631,0831,603,207
Expenditures
Council expenses
8,987
9,156
Economic benefits
175,051144,077
Educational programs
89,90077,757
Marketing and advertising
524,467521,042
Membership 30,35127,595
Postage 37,50133,248
Printing, stationery
2,840(1,381)
Professional fees
-4,000
Salaries and benefits
710,000645,000
1,579,097
1,460,494
Excess of revenue over expenditures from operations
51,986
142,713
46,022
25,244
Investment income, net
Excess of revenue over expenditures for the year
$98,008
The accompanying notes are an integral part of these financial statements.
42 The Insurance Institute of Canada
$167,957
Financial Statements
The Insurance Institute of Canada/
L’Institut d’Assurance du Canada
Statements of Cash Flows
For the year ended July 31
20142013
Cash was provided by (used in)
Operating activities
Excess of revenue over expenditures for the year
‑ General operations
$1,486,744
$817,918
- Career Connections
172,202225,983
- Professionals' Society
98,008167,957
- Contingency Reserve Fund
277,990146,591
- Special Projects Reserve Fund
232,451140,513
Adjustments to reconcile excess of revenue
over expenditures for the year to cash from operations
Pension expense 860,000
928,800
Transferred from Provincial Institutes
587,096497,538
Unrealized investment gain
(899,369)
(443,482)
Changes in non‑cash working capital balances
Accounts receivable 157,649
(301,330)
Instructional materials 26,90943,949
Prepaid expenses 12,132
(71,584)
Accounts payable 295,670227,776
Deferred revenue (1,031)93,677
Award funds
‑ Insurance Institute of Canada
(621)
(1,066)
‑ Local Institutes 1,330
1,254
3,307,160
2,474,494
Investing activities
Withdrawals of long term investments
500,000
1,850,000
Re investment of long-term investment income
(377,730)
(395,499)
Purchase of capital assets
(523,552)
(762,108)
Special Project Fund expenditures
(979,975)
(1,567,408)
(1,381,257)
(875,015)
Financing activities
Employer contribution to the Pension Plan (1,104,583)
(1,426,714)
Increase in cash during the year
821,320172,765
Cash, beginning of year
551,322
378,557
Cash, end of year
$1,372,642
$551,322
The accompanying notes are an integral part of these financial statements.
2013 – 2014 Annual Report 43
Financial Statements
The Insurance Institute of Canada/
L’Institut d’Assurance du Canada
Notes to Financial Statements
July 31, 2014
1. Significant Accounting Policies
Purpose of Institute
The Institute is a non profit organization incorporated under the laws of Canada. The
Institute is dedicated to providing educational courses and resources to the insurance
community. The Institute works in conjunction with the Provincial Institutes to
support their delivery of educational programs through the development of a uniform
standard of insurance education.
The Institute is a non profit organization and, as such, is exempt from income tax.
Basis of Accounting
The Institute follows the deferral method of accounting. Revenues and expenses
are recorded on the accrual basis, whereby they are reflected in the accounts in the
period in which they have been earned and incurred, respectively, whether or not
such transactions have been finally settled by the receipt or payment of money.
Revenue Recognition
Membership fee revenue is recognized over the term of the membership period.
Agents licensing, tuition, examination fees and corresponding text fees revenue are
recognized upon completion of the course or event. National subscribers revenue is
recognized over the term of the annual subscription. Fellowship program revenue is
recognized as the service is provided. Other revenues are recognized upon provision
of the goods or service.
Instructional Materials
Instructional materials are stated at the lower of cost and net realizable value. Cost is
generally determined on a first in, first out basis.
Capital Assets
Capital assets are recorded at cost less accumulated amortization. Amortization based
on the estimated useful life of the asset is charged directly to Funds Invested in Capital
Assets from the date the asset is put in use as follows:
Computer equipment and software‑ 4 years straight line basis
Leasehold improvements‑ 5 years straight line basis
Office equipment‑ 4 years straight line basis
Long term investments consist of term deposits and bond and equity funds which are
capable of reasonably prompt liquidation but are being held long term and are stated
at market value. Investment income includes unrealized gains or losses for investments
held at the balance sheet date.
Long Term Investments
Transfers to/from Provincial
Institutes
44 The Insurance Institute of Canada
The surplus accounts of Provincial Institutes are generally maintained at amounts
agreed upon with The Insurance Institute of Canada. Balances in excess of the agreed
amounts become payable to The Insurance Institute of Canada with the exception of
additional agreed amounts appropriated to reserve accounts. Any operating deficits
are potentially recoverable from The Insurance Institute of Canada subject to review
and approval by the Executive Committee in accordance with the Provincial and/or
Local Institute Financing Guidelines.
Financial Statements
The Insurance Institute of Canada/
L’Institut d’Assurance du Canada
Notes to Financial Statements
July 31, 2014
1. Significant Accounting Policies (continued)
Deferred Revenue
Deferred revenue results from the following:
(a) National subscribers revenue recognized on a calendar year basis;
(b) The receipt of distance learning course registration fees for programs administered
after the year end, net of related expenses incurred before year end.
(c) The receipt of Professionals' Society membership fees relating to membership for
the following year.
(d) Other amounts received in advance of the revenue being earned.
Use of Estimates
The preparation of financial statements in accordance with Canadian accounting
standards for not for profit organizations requires management to make estimates
that affect the reported amounts of assets and liabilities at that date of the financial
statements, and the reported amounts of revenues and expenses during the reporting
period. Actual results could differ from management's best estimates as additional
information becomes available in the future.
Employee Future Benefits
The Institute operates a defined benefit pension plan, available to certain employees,
whose funds are administered independently of the Institute's finances. Funding is
effected in accordance with independent actuarial advice. The Institute recognizes a
liability and an expense for its defined benefit plan in the period in which employees
render services in return for the benefits. The expense is computed on an actuarial
basis using the projected benefits method and based on management's best
estimates and other factors. Any actuarial gains and losses in excess of 10 percent of
the greater of the accrued benefit obligation and the fair value of plan assets at the
beginning of the year are amortized over the average remaining service period of
active employees expected to receive benefits under the plan.
The Institute also operates a defined contribution pension plan for certain employees.
The Institute's pension costs are charged to operations as contributions are due.
Contributions are a defined amount based upon a set percentage of salary.
Foreign currency accounts are translated into Canadian dollars as follows:
Foreign Currency Translation
At the transaction date, each asset, liability, revenue and expense is translated into
Canadian dollars by the use of the exchange rate in effect at that date. At the year end
date, monetary assets and liabilities are translated into Canadian dollars by using the
exchange rate in effect at that date. The resulting foreign exchange gains and losses
are included in income in the current period.
2013 – 2014 Annual Report 45
Financial Statements
July 31, 2014
The Insurance Institute of Canada/
L’Institut d’Assurance du Canada
Notes to Financial Statements
1. Significant Accounting Policies (continued)
Financial Instruments
Financial Instruments are recorded at fair value when acquired or issued. In subsequent
periods, term deposits and bond and equity funds are reported at fair value, with any
unrealized gains and losses reported in income. All other financial instruments are
reported at cost or amortized cost less impairment, if applicable. Financial assets are
tested for impairment when changes in circumstances indicate the asset could be
impaired. Transaction costs on the acquisition, sale or issue of financial instruments
are expensed for those items remeasured at fair value at each balance sheet date and
charged to the financial instrument for those measured at amortized cost.
Allocation of Expenses
The Institute incurs salaries and benefits expenses and general and administrative
support expenses that are common to the administration of the Institute and to
each program that it operates. Salaries and benefits are allocated based on Executive
Committee approval which approximates the percentage of time spent on that
program. General and administrative support expenses are allocated proportionately
on the basis of the total costs of the programs.
2. Accounts Receivable
2014 2013 Trade$276,500 $257,939
Provincial Institutes
578,094 754,304
$854,594 $1,012,243
46 The Insurance Institute of Canada
Financial Statements
The Insurance Institute of Canada/
L’Institut d’Assurance du Canada
Notes to Financial Statements
July 31, 2014
3. Capital Assets
2014 Accumulated Cost Amortization 2013
Accumulated
Cost Amortization
Computer equipment
and software
$ 3,796,234
$2,860,208 $3,272,681 $2,605,988
Leasehold improvements 1,228,4411,228,441 1,228,4411,228,441
Office equipment
298,206289,897 298,206 266,663
5,322,8814,378,546 4,799,3284,101,092
Cost less accumulated
amortization
$944,335 $698,236
4. Long Term Investments
2014 2013
Marketable securities, beginning of year
$ 12,107,652 $13,118,671
Withdrawals(500,000)(1,850,000)
Investment income, net of investment fees
377,730 395,499
Adjustment to market value, as at July 31
899,369 443,482
Marketable securities, end of year
$12,884,751
$12,107,652
5. Accounts Payable
2014 2013
Trade
$1,381,902 $1,198,608
Provincial Institutes
200,126 87,750
$1,582,028 $1,286,358
2013 – 2014 Annual Report 47
Financial Statements
The Insurance Institute of Canada/
L’Institut d’Assurance du Canada
Notes to Financial Statements
July 31, 2014
6. Deferred Revenue
2014 2013
National subscribers‑ Academic Program
$757,067 $ 775,704
‑ Career Connections
346,483 357,691
Course registration fees
596,989 572,161
CIP Society membership fees 1,489,804 1,485,818
$3,190,343 $3,191,374
7. Award Funds
Insurance Institute of Canada
The purpose of the James Richardson Memorial Prize Fund
and the Daphne Mullaly Award Fund are to provide annual
awards in education programs.
2014 2013
Balance, beginning of year
$28,271$29,337
Investment income
1,579 1,134
29,850 30,471
Disbursements
2,200 2,200
Balance, end of year
$27,650$28,271
Local Institutes
The purpose of the Shyback Award Fund is to provide awards
to the associate graduates with the highest marks and other
deserving students in Central Alberta.
2014 2013
Balance, beginning of year
$22,161$20,907
Investment income
1,330 1,254
Balance, end of year
$23,491$22,161
48 The Insurance Institute of Canada
Financial Statements
The Insurance Institute of Canada/
L’Institut d’Assurance du Canada
Notes to Financial Statements
July 31, 2014
8. Employee Future Benefits
Pension Fund
2014 2013
Fair value of plan assets
$10,926,300 $13,572,700
Less: Accrued benefit obligation (12,567,900) (14,653,300)
Funded status (1,641,600) (1,080,600)
Unamortized actuarial losses and transitional obligations 3,404,211
2,598,628
Pension fund
$1,762,611 $1,518,028
The Institute has a contributory defined benefit pension plan which covers substantially all its employees hired before
July 18, 2013. A projection of the most recent actuarial valuation, completed as at December 31, 2013, based on the most
updated assumptions as recommended by the actuary, indicated a pension deficit of $1,641,600 (2013 $1,080,600).
The rates assumed in calculations for the plan are a discount rate of 4.25% (2013-4.5%), an expected rate of return on plan
assets of 5.75% (2013-5.75%) and a rate of compensation increase of 3.75% (2013-4%) per year. The defined benefit plan's
cost expensed for the year totalled $860,000 (2013-$928,800) and the plan participants' contributions for the year totaled
$363,152 (2013-$331,345). Benefits paid during the year totalled $201,037 (2013-$323,638).
Plan assets consist of:
Asset category
Equity funds
Fixed income funds
Percentage of plan assets
2014 2013
59.1 %
40.9
56.0 %
44.0
Effective July 18, 2013, the defined benefit pension plan was closed to Senior members hired and to all other employees
hired on or after January 1, 2014 and was replaced by a defined contribution pension plan as a condition of employment.
The Institute maintains a defined contribution pension plan for employees hired beginning January 1, 2014 and Senior
members hired beginning July 18, 2013, matching the employee contributions up to a maximum of 9% of pensionable
earnings. The defined contribution plan's cost expensed for the year totalled $3,682 (2013-$Nil).
2013 – 2014 Annual Report 49
Financial Statements
The Insurance Institute of Canada/
L’Institut d’Assurance du Canada
Notes to Financial Statements
July 31, 2014
9. Fund Balances
The Institute's policies relating to the fund balances are as follows:
The Institute has determined that it requires five categories of funds.
The Special Projects Reserve Fund is maintained to provide for designated projects. Contributions initially placed in the
Operating Funds will be transferred to the Special Projects Reserve Fund as required to meet financial costs of special projects
approved by the Executive Committee or Board.
The Funds Invested in Capital Assets is maintained to provide for the acquisition of capital assets and the related amortization.
The Contingency Reserve Fund is to be maintained at a level no less than $1,600,000 and no greater than $2,600,000 plus
investment income earned. The reserve is maintained to fund six to nine months of the basic infrastructure costs of the
Institute. The balance to be maintained in the fund will be revisited every three to five years to ensure adjustment of the
minimum and maximum amounts as required.
The Pension Reserve Fund is maintained to provide for pension plan funding deficits.
The Operating Funds are comprised of the General Operations Fund, Career Connections Fund and Professionals' Society
Fund. They are maintained to provide for ongoing operations, as required, and to fund special projects.
10.Commitments
(a)Leases
The Institute has leased premises in Toronto at an annual base rental for the next five years and thereafter as follows:
2015
$
601,500
2016
600,000
2017
595,500
2018
631,000
2019
631,000
Thereafter53,000
(b) Demand Operating Loan
$
3,112,000
The Institute has a revolving demand operating loan available in the amount of $500,000 bearing interest at prime
plus 0.25%. A security agreement is to be provided in the event that The Insurance Institute of Canada's long term
investments fall below $500,000.
50 The Insurance Institute of Canada
Financial Statements
The Insurance Institute of Canada/
L’Institut d’Assurance du Canada
Notes to Financial Statements
July 31, 2014
11. Comparative Figures
Certain comparative figures have been reclassified to conform to the current year's method of presentation.
12. Financial Instrument Risk
Interest rate risk
Interest rate risk is the risk that the fair value or future cash flows of a financial instrument will fluctuate because of changes
in market interest rates. The Institute is exposed to interest rate risk arising from the possibility that changes in interest rates
will affect the value of fixed income denominated long term investments. The Institute manages its investments based on its
cash flow needs and with a view to optimise its investment income.
Other Price Risk
Other price risk is the risk that the value of financial instruments will fluctuate as a result of changes in market prices,
other than those arising from interest rate risk or currency risk, whether those changes are caused by factors specific to
the individual financial instrument or its issuer, or factors affecting all similar financial instruments traded in a market. The
Institute manages market risk by diversifying its investments.
Foreign currency risk
Foreign currency risk is the risk that the fair value or future cash flows of a financial instrument will fluctuate because of
changes in foreign exchange rates. The Institute has the Canadian equivalent of $1,788,169 (2013-$1,736,520) in foreign
equities investments denominated in US dollars.
The risks have not changed from the prior year.
2013 – 2014 Annual Report 51
Financial Statements
The Insurance Institute of Canada/
L’Institut d’Assurance du Canada
Schedule of Consolidated Operating Activities
For the year ended July 31
20142013
Revenue
Agents licensing
$386,990
$316,967
Job site
19,58318,265
Tuition1,945,0841,768,904
Economic benefits
7,6079,340
Educational programs
8,4884,561
Examination fees 3,037,7313,164,117
Fellowship program
394,092352,180
Memberships1,614,9881,589,306
National subscribers 2,660,1982,657,773
Text fees 3,012,088
2,833,719
13,086,849
12,715,132
Expenditures
Agents licensing 53,319
52,136
Bank and credit card charges
172,978195,001
Bursaries and prizes
75,57768,566
Business development
370,968408,906
Council expenses
8,9879,156
Economic benefits
175,051144,077
Educational programs
89,90077,757
Equipment leasing, maintenance and support
67,04998,322
Examination expenses
227,418238,197
Fellowship program
149,76299,228
Grants to provincial institutes
467,897490,330
High school program
25,6166,655
Insurance 49,53043,664
Marketing and advertising
703,042701,152
Membership 30,35127,595
Office maintenance and renovation
110,09670,652
Postage 236,367216,495
Printing, stationery 372,927306,595
Professional fees
56,53869,641
Rent and taxes
729,756727,768
Salaries and benefits 7,400,5817,469,444
Technology 352,831334,570
Telephone
-47,741
Translation office
5,1135,294
Travel 507,289523,120
Tutors and authors
55,833
44,680
12,494,776
12,476,742
Less: Recoveries from the Insurance Institute of Ontario
(431,197)
(452,664)
12,063,579
12,024,078
1,023,270
691,054
Investment income, net
733,684
520,804
Excess of revenue over expenditures for the year
52 The Insurance Institute of Canada
$1,756,954
$ 1,211,858
Regional Reports
2013 – 2014
Western Region representing the Western institutes:
The Insurance Institute of British Columbia
The Insurance Institute of Northern Alberta
The Insurance Institute of Southern Alberta
The Insurance Institute of Saskatchewan
The Insurance Institute of Manitoba
Ontario Region representing Ontario and its Chapters:
Cambrian Shield Chapter
Conestoga Chapter
Hamilton/Niagara Chapter
Kawartha/Durham Chapter
Ottawa Chapter
Southwestern Ontario Chapter
Quebec Region representing:
IADQ (région de l’est)
IADQ (région de l’ouest)
Atlantic Region representing the Atlantic institutes:
Insurance Institute of New Brunswick
The Insurance Institute of Newfoundland & Labrador
Insurance Institute of Nova Scotia
The Insurance Institute of Prince Edward Island
2013 – 2014 Annual Report 53
Western Regional Report
Glenda Ouellette, BA, MBA, FCIP
Regional Vice-Chair, Western Provinces
Introduction
Membership (See figure A)
CIP Program (See figure B)
The 2013/14 year has been a very
positive year for the Western Institutes.
The year has resulted in positive
growth in membership, classes, events
and seminars. Some of the highlights
include:
• Membership increasing from prior
year
• CIP program participants exceed prior
year results and current year target
• Seminar programs expanded in most
of our Institutes
• Highly successful events with record
level attendance
• Increased focus on licensing products
Overall membership in the Western
Institutes increased 1.8% over prior
period, a record year for membership.
All institutes experienced an increase
with Saskatchewan experiencing the
greatest increase in both number and
percentage.
Overall the Western Institutes
experienced an increase in CIP students
over prior period and against target.
The number of classes delivered from
our target was only down by 2%, while
the number of students exceeded
target by 2%. Saskatchewan had the
largest increase of CIP students due
mainly to the following strategies
undertaken with SGI: implementation
of company bill payment process, a
new orientation seminar given by IISK
to all new employees highlighting the
CIP courses as part of the delivery, and
the offering of more virtual classes to
reach out to rural students. IIBC, IISA and
IINA experienced an increase in student
attendees over prior period while just
below target. IIM exceeded their target.
IIM is planning to introduce a C14 virtual
class in the fall which will attract remote
students. ICBC has also effectively
promoted the Institute programs to
their staff and the results have shown in
the 2014 spring semester.
Programming for the next year will
continue to target the underrepresented
groups of independent brokers, as well
as those outside the larger metropolitan
areas. The largest opportunity for growth
in membership remains with the broker
force across the Western Provinces
Membership (Figure A)
As at
May 31, 2014
July 31 May 31, 2013
July 31 2012
% Variance
o prior year
Institute
IIBC 45394493 46 1.0%
IISA 25452511 34 1.4%
IINA 21892147 42 2.0%
IIS
1031 98249 5.0%
IIM 10921065 27 2.5%
Total 1139611,198 198
1.8%
CIP Program (Figure B)
Institute
Current Year
Prior Year
% Target
2013/2014
2012/2013
Target
Variance
ClassesStudentsClassesStudents ClassesStudents ClassesStudents
IIBC
731138 661106 701135 104%100%
IISA
44628 46618 46650 96%97%
IINA
33535 36528 36540 92%99%
IIS
28378 33270 33264 85%
143%
IIM
Total
23266 24306 19265121%
100%
2002944 2052828 2052895
54 The Insurance Institute of Canada
98%102%
The Western Institutes continue to
expand delivery methods for the
program, using web-based, “one week
warrior”, “fast track” compressed, lunch
hour and localized in-house employer
formats. Most of the Institutes set
up registration tables at the major
employers to provide assistance for
potential students to register at the start
of each semester.
Institutes are also focusing on instructor
recruitment and development and
continue involvement in the new Master
Instructor Certification program. This
is complemented with direct student
development by way of examination
preparation seminars.
Western Regional Report
Continued
This year IISA finalized their instructor
recruiting/on-boarding procedures and
it includes a mentorship aspect whereby
the successful candidates will sit in on
a semester of an established Instructor
teaching the class. Then the following
semester, the new Instructor teaches
and the established Instructor provides
mentorship and is available for questions
and support.
C11 Students (See figure C)
An important measure is the number
of students in C11, the entry point
into the CIP program. The Western
Institutes were up 16% over prior year
with growth coming from BC and
Saskatchewan. The decline in Manitoba
is primarily attributable to an unusually
large number of students in fiscal 12/13
possibly combined with impacts of the
CIP course compensation changes that
previously took place at Manitoba Public
Insurance and was reported on last year.
Events and Seminars (See figure D)
The number of events and seminars
continued its historic strength in 2013/14
for the Western Institutes.
Seminar Attendance (See figure E)
The seminar program had excellent
results surpassing last year’s total by 17%.
British Columbia saw an average of 36
seminar participants for their seminars
using popular topics such as Earthquake,
and Emerging Issues in Strata Ownership.
Southern Alberta experienced similarly
strong results with seminars held in
Calgary, Red Deer and Lethbridge,
bringing the topics to participants who
may not normally attend in Calgary.
Manitoba experienced success with a
strong variety of topics including one
seminar sponsored by a restoration
company. IIS experienced significant
increased seminar attendance as a result
of monthly SGI 101 Insurance New
C11 Students (Figure C)
Institute
IIBC 13/14 Fiscal
12/13 Fiscal
192
126
Variance from Prior Year
52.0%
IISA66 74
-1.0%
IINA54
-2.0%
69
IISK
1256495.0%
IIM58 94 -38.0%
Total495
427
+16.0%
Events and Seminars (Figure D)
Institute
Academic seminars
CIP Society seminars
Events
IIBC11 13
9
IISA
2633
IINA
2145
IIS
1841
IIM
931
Total
852719
Seminar Attendance (Figure E)
Institute
Academic
CIP Society
Total
IIBC 378486
Average/Seminar
864
36
IISA 43763 500
17
IINA 34359 402
16
IIS 32826 353
16
IIM 21540 255
21
Total1701 674
21
Employee Essentials seminars.
In BC, the GIE licensing program
continues to be offered in Vancouver,
New Westminster, Victoria and Nanaimo
as well as through a home study
program. This year, they also introduced
a virtual licensing class that greatly
benefited students residing in more
remote communities. The Insurance
Institute of Saskatchewan, is looking
at expanding their licensing program
and offering a virtual class in 2014 for
their new restricted automobile course
2374
to complement their existing licensing
courses. IIS also received approval
through the Insurance Council of
Saskatchewan to offer a condensed
restricted auto licensing course.
The Alberta Institutes were also busy
this year addressing the new licensing
exams provided by the Insurance Council.
Amendments were required to study
kits to address these changes. Northern
Alberta will be looking at offering a
licensing course in 2015 to further assist
2013 – 2014 Annual Report 55
Western Regional Report
Continued
Convocation (See figure G)
Event Attendance (Figure F)
The total number of graduates for
convocations at the Western Institutes was
up from prior year and as expected, the
convocation attendance matched that
increase. We anticipate the number of FCIP
graduates will increase as we approach
2017, as members fulfill the requirements
for the old track FCIP program.
InstituteAttendance
IIBC793
IISA294
IINA437
IIS
60
IIM60
Total1,644
CIP Society
Convocation (Figure G)
Institute
AttendanceGIE
CIP
FCIP
Total
IIBC
561 0 13521 156
IISA
300 0 7314 87
IINA
225 3 6211 76
IIS
900 22 5 27
IIM
Total
20817
31 5 53
142920 323 56 399
students with their licensing needs. This
would be in addition to IINA’s newly
launched level 2 licensing course, a first
in Alberta.
Event Attendance (See figure F)
Participation at Institute events was
strong again in the 2013/2014 fiscal with
an increase of 16% over prior year. Overall
focus continued to be on recognition
and visibility of the CIP designation, the
CIP Society and the Insurance Institute
brand; networking opportunities for
members; and fundraising for charities.
Some of key events from around the
West included:
• In British Columbia they held a
5th annual “All Star” Battle of the
Insurance Bands, featuring the
winning bands from the past four
years. They raised $6416 for the
Vancouver Food Bank and attendance
was up 20% over last year’s event.
56 The Insurance Institute of Canada
• Northern Alberta and Southern
Alberta held successful Battle of
the Insurance Bands raising money
for charity.
• Manitoba jointly hosted a Curling
Fun spiel with the Blue Goose
International (Manitoba Pond).
• CIP Society Golf tournaments
held in British Columbia (Surrey,
Victoria, & Kelowna), Northern
Alberta and Saskatchewan were
each successful.
• IIBC also hosted networking cocktail
events in Victoria, Nanaimo and
Kelowna and launched their first
wine tasting networking event. The
wine tasting event sold out in one
week with 52 attendees and, due
to its popularity, IIBC be offering it
twice a year going forward.
• In July 2014 the IIBC in Kelowna
hosted a boat cruise instead of a
golf tournament.
• IISA held their first ever networking
event in Lethbridge.
As outlined above, many industry
events highlight the CIP Society and the
value it provides to Institute members.
Promotion of the CIP Society remains at
the forefront for the Western Institutes.
Some highlights of the past year include:
• British Columbia continued transit
advertising with wide coverage in
a focused 2-month campaign in
addition to their extensive program
of advertising in the Vancouver area.
In March/April, during Spring and
Easter breaks, IIBC advertised at the
Vancouver airport on 4 baggage
carrousels (2 International and
2 Domestic). In May, IIBC tried a new
advertising initiative and advertised
on Pedicabs in downtown Victoria
during the Insurance Brokers
Association of BC annual convention.
• Digital advertising was also used by
Saskatchewan on digital billboards
located in Regina, Saskatoon and
Moose Jaw.
• CAIB graduates receive targeted
congratulatory letters with
information on transfer credits to
the CIP Program.
• Extensive advertising in trade
publications such as Broker
magazines, business publications
and local newspapers.
Career Connections
As in prior years, the Western Institutes
continue to expand the ambassador
Western Regional Report
Continued
program with attendance at a number
of career fairs and school presentations.
These are supplemented with programs
such as:
• Feed the Minds of Youth annual
events
• Recognition events for our
ambassadors and volunteers
• Margaret Parent and Trevor Buttrum
travelled to Calgary, Edmonton and
Vancouver in June of 2014 to host a
well-timed HR Round Table discussion.
Other
The Western Institutes have been
impacted or see opportunities to
expand deliver of programs such as:
• Alberta - Continuing to leverage
licensing changes in Alberta that
took effect June 30, 2014.
• Saskatchewan – new restricted
auto course supporting licensing
changes
• IIBC – working with brokers
and ICBC to support employee
participation in CIP programs and
to maintain the growth of the level
1 licensing program in BC
• Manitoba – develop and implement
a licensing kit and expand offerings
in rural areas
All Western Institutes continue to
develop strong working relationships
within the insurance industry. This
includes broker associations and local
insurance councils.
The local Councils and many volunteers
are most proud of their many
accomplishments. I thank them for their
commitment and dedication to the
Institutes and its members.
As always, sincere appreciation to
Margaret Wasserman and Mike Divjak
for their leadership and assistance.
Respectfully submitted,
Glenda Ouellette, BA, MBA, FCIP
Regional Vice Chair, Western Provinces.
Conclusion
The past year has been very successful
for the Western Institutes with
increasing membership, strong
CIP course enrolment, and good
seminar and event programs in place.
All experienced positive financial
outcomes as well.
2013 – 2014 Annual Report 57
Ontario Regional Report
Donna Ince, CA, CIP
Regional Vice Chair, Ontario
Introduction
It is my pleasure to present this report
on behalf of the six chapters and the
GTA operation that combine to serve as
the Insurance Institute of Ontario.
As reported in May, after several years
of very strong growth, this year the
IIO experienced a more moderate
participation in our courses, seminars
and events. Despite the numbers that
were lower than last year, the total
participation was within the planned
budget expectations.
Membership (See figure A)
Using the membership numbers at
the end of July, the IIC fiscal year, and
compared to last year at the same time,
there is an increase in the membership
number (859) which is a reflection of
the excellent efficiency of the annual
membership renewal drive. Overall
retention is currently at 81% compared
to 80% at the same time last year.
Several areas of the province are
experiencing a downturn; Southwestern,
Cambrian Shield, Conestoga and
Ottawa with GTA, Hamilton/Niagara
and Kawartha/Durham all renewing
higher numbers than last year. There
is also some influence on the timing
of this report as the registration of
members does occur with the class
registration for the fall CIP program. Also
the local chapters are now following up
individually with the unpaid graduates
and students so it is expected that many
of our members will pay their dues in
the next couple of months.
Programs
CIP Program: End of August 2014
(See figure B)
58 The Insurance Institute of Canada
Although the total number of class
participants still remained short by 30
students, the expense management
that was gained by larger class sizes, 16.8
per class average, rather than a plan of
15.3, resulted in positive results for the
CIP program.
Southwestern Chapter fell considerably
short of plan (56%) and the GTA
exceeded their planned goal by 9%. The
rest of the chapters were all slightly under
plan on the total participation in the
CIP program. Specific attention should
be made to the spring semester which
continues to decline in participation.
GTA’s positive numbers can still be
attributed to the increasing participation
in virtual classes. Logically we are seeing
a decline in off-site classes, as these
students are utilizing the virtual classes
rather than a location outside of the
local chapter. In- house classes at our
stakeholder locations was also down this
year. Many of the companies that are
busy with mergers or other significant
internal initiatives are choosing to forgo
offering classes at their location while
they are busy with internal changes.
For Ontario, we continue to have our
instructors participate in the ICP courses
and receive feedback that it is making a
difference. Adding to the current roster
of 18 certified instructors are 15 that are
currently enrolled participants. Many
others are waiting for the roll out of the
next cohort starting in late October.
Seminars (See figure C)
The seminar program has been a bigger
challenge this year, so we are pleased
with the final results. Key competition
is still coming from our stakeholder
partners who are assisting their broker
partners with many of the key hot topics
that are out in the industry currently such
as Cyber Risk and Telematics.
Having said that, much of the IIO
focus this year has been on the many
weather related offerings, where we
have continued our partnership with
both the Insurance Bureau of Canada
and the Institute for Catastrophic Loss
Reduction.
Our biggest challenge this year has been
around the Pro-edge level seminars
where we were not able to meet our
goals for the number of participants.
For the current year, there is a renewed
focus on long term planning for the
seminar program and the fall will once
again be launched with our series of
three complimentary webinars that are
offered to paid members of the IIO. This
concept was launched for the first time
last year and met with positive results.
Events for fun and networking continue
to be successful around the province.
The changes this year have been the
introduction of a few new offerings
and an increase in partnerships with
other associations. For example, Ottawa
will now be sharing their annual golf
tournament with the local RIMs group,
Conestoga has had their second annual
Tri –association Curling bonspiel, and
Kawartha/Durham will be hosting the
third annual volleyball tournament in
conjunction with the Durham Brokers
association in September.
Career Connections
The IIO celebrated a Toast Your Success
appreciation event in two locations
Ontario Regional Report
Continued
Membership (Figure A)
Institute
GTA
Prior Year
end May 2013 Current
end May 2014
% Variance
year over year
11270 11352
Southwestern1645
1600
Annual target
2013/2014
% Variance
Annual Target
.7%11326
-2.7%
1657
100.22%
96.6%
Ottawa 1508 1443 -4.3%1520
95.0%
Conestoga2412 2394
-.7% 2412
99.3%
Hamilton/Niagara1779
1763
-.9%
1787
98.7%
Kawartha/Durham1150
1196
4.0%
1162
97.0%
Cambrian Shield
Total
424
420
20188
-.9%
20168
424
99.0%
-.01%20288
99.4%
CIP Program (Figure B)
Institute
End of Dec
End of March 2012/20132013/2014 Spring Percentage of
20122013 Plan Plan2013
Annual Goal
# class / # student
# class / # student
# class / # student
GTA
1453290 1753567 1582708 1552752
38 773 25%28%
Southwestern
16162 21285 19216 18258
2 26 11%10%
Ottawa
14183 23295 21252 21252
3 24 14%10%
Conestoga
39613 61788 61543 56 682 14140 25%20%
Hamilton/Niagara
15184 24301 25286 25286
7 66 28%23%
Kawartha/Durham 10156 10158 8124 9144
2 31 22%21%
Cambrian Shield
TOTAL
321 427 321 214 1 6 50%
43%
2624609 3185421 2954150 286 4388
671066
23%24%
Seminars (Figure C)
Chapter
# of Academic seminars
GTA
# of Academic participants
% Variance
CIP Society seminars
27498 11 260
Southwestern22 235
Ottawa
% Variance
CIP Society participants
7 133
18386 6 128
Conestoga 27313 8 74
Hamilton/Niagara14
179
2
83
Kawartha/Durham6
144
4
66
Cambrian Shield
TOTAL
6
60
n/a
n/a
1201815 38 744
this year. Ambassadors were invited
to the GTA and Conestoga to be
acknowledged for the work they do to
bring new members to our industry.
Summer is quiet, but fall has begun
with retraining and a back to school
events for Ambassadors and career
connections council specialists.
2013 – 2014 Annual Report 59
Ontario Regional Report
Continued
Local Industry Issues affecting
Institutes
Adding to other environmental factors
such as the long wait for government
rules on demutualization, and the
impact of the government directive to
reduce automobile rates by 15%, Ontario
is dealing with the implementation of
the Canadian Anti-Spam Legislation that
was in effect on July 1st.
The original challenges impacted
stakeholders who need to reduce
expenses and spend their education
dollars cautiously.
60 The Insurance Institute of Canada
CASL regulations impact the main
source of communication to our
members; electronic distribution. To
comply with the regulations we have
new software, and considerable staff
training, and while it is taking some
time, the end result will be a positive
change overall.
Conclusion
Overall, at the end of the IIC fiscal year,
the IIO is showing a positive fiscal result
with revenues at about 6.5% ahead of the
numbers last year at this time. Expenses
are holding at about 4% over last year
and although some of this could be
timing, we are seeing positive signs of
solid participation by students in our fall
semester.
Respectfully Submitted,
Donna Ince, CA, CIP
Regional Vice Chair, Ontario
Québec Regional Report
François Côté, FPAA, CRM
Regional Vice-Chair, IADQ
Introduction
Membership (Figure A)
The year marked the 20th anniversary of
the merge of the of l’Institut d’assurance
de l’Est du Québec and l’Institut
d’assurance du Québec thus creating
the Institut d’assurance de dommages
du Québec (IADQ). 2013-2014 was
a good year also for we met our
membership objective and surpassed
the objectives in regards to CIP program
and Continuing education.
Membership (See figure A)
We are pleased to report that
membership is up 1% as per target. The
Quebec region members represent
11% of the Canadian membership and
13% with regards to the CIP Society
membership.
Our objective for the upcoming year is
an increase of 1% again with a special
attention to target brokers.
CIP Program (See figure B)
Results with regards to the CIP Program
are very good with a slight 2% decrease
in classes and a 4% increase for
students.
Public Seminar Attendance
(See figure C)
Employers’ In House training
(See figure D)
There are two types of Seminars
available for the Quebec members,
public and “in house”. “In house”
seminars are sessions delivered at the
broker or insurer location as opposed
to the public sessions that are planned
Institute
Total Membership
May 2013
May 2014
Variance
#
%
IADQ 4,4934,539 +46
1%
CIP Program (Figure B)
Institute
TOTAL (2013/2014)
2012/2013
% Variance
IADQ
Classes
Total
Students
Classes
Students
Classes
Students
49625 50601 -2% 4%
Public Seminar Attendance (Figure C)
Institute
013/2014 Participant
IADQ
2012/2013 Participant
Seminar #
#
% Variance
# Seminar
% Variance
#
45
1 05032
82940%
27%
by IADQ at public locations such as
hotels. There are over 65 topics available
for “in house” sessions. We are above
expectations to that regard.
Rendez-vous Québec
2013/2014 Convocation Montreal
and Quebec City.
(See figure E)
Again, for the 6th year, this meet the
underwriter event was a complete
success with more than 772 attendees
(brokers, underwriters and insurance
students) up from 759 prior year. This
is the only event of its kind where we
invite future insurance professionals to
participate and meet insurance brokers
and underwriters (both personal lines
and commercial lines) and actually
experience first-hand the networking
that is unique to our industry.
Golf tournament
Career Connections
Our June golf tournament was again
a success with a participation of more
than 235 golfers.
There were 4 events in 2013/2014 in
different universities. Now we have 16
ambassadors that actively represent our
Numbers are up as they usually are in
Year 2 of the 24 month period for the
PDU credits which are mandatory for all
licensed members (brokers, agents and
claims adjusters).
2013 – 2014 Annual Report 61
Québec Regional Report
Continued
industry exclusively for the university
students. May I remind you that
representation in High schools and
Colleges (CEGEP) for the province of
Quebec is assumed by La Coalition
pour la promotion des professions en
assurance de dommages.
Local Industry Issues affecting
Institutes
In respect of the Quebec operational
plan for which the highlights were
presented last year, here are specific
actions that were undertaken to
address issues and concerns with
regards to these orientations:
Notoriety, Core Business, Non Core
Business, Membership, Volunteers and
Operational Excellence.
• 25 employers were visited to
promote the Insurance Institute’s
products and services
• Presentations of the Insurance
Institute were done in 10 Colleges
(CEGEP) (answering the big questions:
who we are? what do we do? what do
we offer? and why is it good for you?)
•
@insdassuranceQC is present on
Twitter as per our marketing plan
with regards to social media that
was produced last year. We already
have 120 followers. We plan to be
on linkedin in Q3 2014.
• For the second year, we have
produced in collaboration with the
Quebec Broker Association (RCCAQ)
a 42 pages brochure which includes
our training offering. This document
is distributed to over 600 broker
offices in the province.
• The new industry event Trends and
Issues that was created by General
Manager François Houle was a
great success again this year. Trends
and Issues where a Top Manager in
62 The Insurance Institute of Canada
Employers’ In House training (Figure D)
Institute
# of training Participant #
IADQ
150
2 742
2013/2014 Convocation Montreal and Quebec City (Figure E)
Institute
IADQ
Attendance
GIE
CIP
880 3
the industry is invited to speak and
share his/her thoughts on industry
trends and issues. This event takes
place twice a year in both Montreal
and Quebec.
CIP Web based classes are still a
concern and we are not satisfied with
the results. We feel that we should take
the lead, not only in online education,
but also in regards to online continuing
education. In effect, we have met with
three possible partners (including IIC) to
help us meet the needs of our students
in regard to online asynchronous
seminars thus creating added value to
our members.
As discussed in the last regional
meeting, we ask that the IIC should
consider online courses (synchronous
and asynchronous) as offered in most
universities and colleges. We feel that
the distance learners will be better
served in that matter.
Conclusion
I would like to thank all the Board
members, our GM François Houle as
well as the permanent staff, instructors
and, of course, our very appreciated
volunteers for their commitment and
hard work.
FCIP
Total grads
6818 89
I wish to also thank the IIC personnel
for their support and professionalism.
A special thanks to Peter Hohman and
Mike Divjak. It was a privilege to work
with you both. I will miss our chats and
regional meetings.
As you can see throughout this
report, every decision, every action is
being carried out for one purpose, to
create added value for our members
and contribute to the growth and
development of the Insurance Institute.
Respectfully submitted,
François Côté, FCIP, CRM
Regional Vice-chair, Quebec
Atlantic Regional Report
Darrel Coates, CIP, CRM
Regional Vice-Chair, Atlantic Provinces
Introduction
seeing the highest growth of 2.1% or 22
members with IIPE and IINS at 1.5% and
1.3% respectively. IINL expects to see
continuous interest in their Licensing
Home Study product which will provide
opportunity for increased membership.
The growth rate slowed this year over
prior mainly due to some industry
restructuring that has impacted the
Atlantic provinces in particular Nova
Scotia and New Brunswick.
It has been a pleasure to work with the
Atlantic Regional Institutes for the year.
Given the tremendous dedication and
commitment of the board members,
staff, instructors and volunteers in
the Atlantic Region, reporting on the
many achievements and significant
contributions they have made to the
Insurance Industry has been an easy one.
They have worked diligently to bring
education, fellowship, and networking
opportunities to all their members
consistently throughout the year.
Programs
CIP Program (See figure B)
Membership (See figure A)
We continue to see increases in Virtual
Class delivery in all Atlantic Institutes.
Student’s preference for virtual classes
has resulted in an increase in class
Overall the Atlantic Region increased
membership by 1.5% and with IINB
Membership (Figure A)
May 31, 2013
As of
May 31, 2014
# Variance
% Variance
Institute
IINB
1061 1083 222.1%
IINS
1433 1451 181.3%
IIPEI
IINL
Total
131
133 21.5%
463
468 51.1%
enrollment by 18% and allowing
students in rural areas to take advantage
of instructor lead courses.
IIPE Institute added 2 new virtual classes
this year resulting in 15 additional
students and offered courses in all 3
semesters. Close collaboration with
other Atlantic Institutes resulted in
successful IIPE classes.
IINB & IINS saw an increase in their
CIP students due to some of the
recruitment activities of the local
managers including: surveying students
and visiting employers to determine
their needs and then fulfilling their
needs through appropriate courses.
IINL had a slight drop in CIP attendance
however, with some additional
marketing activities to CAIB and
licensing students we expect the
numbers to improve. They will be
working with the instructors to further
enhance their skills by offering the new
Instructor Certificate Program.
Events and Seminars (See figure C)
Seminar Attendance (See figure D)
3088 3135 471.5%
Event Attendance (See figure E)
Convocation (See figure F)
CIP Program (Figure B)
Institute
Prior Year
July 31, 2013
# Classes
# Students
As of
July 31, 2014
# Classes
# Students
% Variance
Classes
Students
IINB 31 355 33449 6% 21%
IINS 25 321
23 349-8%
8%
IIPEI
163
21
200%
250%
IINL 8 74
Total65 756
871 1% -4%
67 890 3%
18%
A total of 43 seminars were offered this
year in the Atlantic and thanks to the
great topics that were offered, many
were filled to capacity. Seminars were
up significantly over prior period by
77%. Attendance and participation for
the Events organized by all 4 institutes
was down slightly 5% over prior year.
2013 – 2014 Annual Report 63
Atlantic Regional Report
Continued
In January 2014, IINS introduced “Coffee
and Conversation” seminars, aimed
primarily at brokers and offered on
a monthly basis. The first seminar, in
January, had 59 in attendance. IINL and
IINB held free seminars for members
during National Education week and
they were well attended.
Each Institute held various events,
ranging from golf, curling, softball
and bowling to a pub night, wine &
cheese, meet & greets, spring flings and
soirées. Overall, there was a good mix
of networking and charity events. IINS
added a new event this year, Battle of
the Insurance Bands (a charity event),
which attracted 129 registrations.
IINB held a seminar followed by a
boat cruise blending the two items
together for one event was a novel
idea and it was well attended. IIPE held
a very successful golf tournament in
September with the highest number of
attendees at 52 and 19 hole sponsors.
Convocation Ceremonies held
throughout the Atlantic recognized a
total of 81 graduates and included 7
FCIP, 65 CIP and 9 GIE graduates. The
number of graduates at IINB was up
this year, as were attendees; IINL had a
number of graduates consistent with
prior year, with an increase in attendees;
and both IINS & IIPEI saw a decrease in
the number of graduates.
greet type gatherings with a number
of them reaching capacity. Taking
advantage of these well attended
events, the institutes fundraised and
gave back to their communities and
organizations with thousands of dollars
in cash donations to such organizations
as Crime Stoppers and Camp Triumph
and collected tons of food items for their
local food banks.
Together the Institutes celebrated
National Education Week by holding Daily
Trivia contests with an average of 569
entries as well as an Atlantic Essay Contest
that drew 18 entries from within all four
provinces. The winner was Jody Willigar,
CIP of Intact Insurance in Dartmouth, NS
on the topic of Cyber Bullying.
IINB published an eight-page insert for
the 2013 convocation in the Telegraph
Journal (Saint John), the Times &
Transcript (Moncton) and the Daily
Gleaner (Fredericton) and also placed
ads in the Atlantic Hockey Group
magazine & Veterans magazine. IIPEI
published a newspaper tabloid for the
2013 convocation.
CIP Society
There were many successful CIP society
events held throughout the year from
sporting events to social meet and
Events and Seminars (Figure C)
Institute
# of
Academic
seminars
# of
CIP Society
seminars
Career Connections
# of
Events
IINB 1429
IINS 1645
IIPEI 202
IINL 504
Total 37
6
Seminar (Figure D)
Events (Figure E)
Institute
Institute
Academic
CIP Society
AttendanceAttendance
20
Attendance
IINB 15343
IINB598
IINS
434121
IINS934
IIPEI 530
IIPEI127
IINL
IINL264
990
Total 739164
64 The Insurance Institute of Canada
IINS reported that the Annual CIP
Society Golf tournament in July was
well attended, with 144 guests, and all
holes and contests were sponsored. IINS
offered four CIP Society seminars and
IINB offered two.
Total1923
IINL participated in two career fairs this
past year, along with RIMS and Tammy
Forth from IIC; one at Memorial University
and one at the College of North Atlantic.
IINB now has three Career Ambassadors,
who attended 4 career fairs in Moncton
and Fredericton and three school visits
this past year. With three ambassadors,
IINB is hoping to reach out to new
destinations this coming year.
IINS currently has eight trained
ambassadors, with ten more awaiting
training. Together with representatives
from Career Connections in Toronto,
the IINS Career Ambassadors attended
three career fairs in Halifax and also
participated in a forum at Dalhousie on
careers in insurance.
Atlantic Regional Report
Continued
Convocation (Figure F)
Institute
Attendance
GIE
CIP
FCIP
Total Grads
IINB
121 125 127
IINS
2511432 551
IIPEI
1022709
IINL
1580437
Total
6321768 994
IINS had seven students and six
parents attend Feed the Minds of
Youth. Attendance at this event was
down over prior year but they received
good feedback from participants
none-the-less.
Other
IINL welcomed a new manager this past
year, Leona Rowsell.
Conclusion
The Atlantic Institutes look forward to
another successful year in 2014 and will
continue to:
• Build relationships with other
Associations such as the Broker’s
Association and The Risk and
Insurance Management Society
• Visit brokerages and promote
courses and products
• Offer seminars of key interest
• Reaching more students through
virtual classes
• Offering seminars and events in rural
areas
• Provide tools to our instructors such
as the Instructor Readiness series
and the new Master Instructor
Program
• Reduce expenses by best practices
• GIE Home and in Class Licensing
Respectfully Submitted,
Darrel Coates, CIP, CRM
Regional Vice Chair, Atlantic Provinces.
2013 – 2014 Annual Report 65
Minutes of the 61st Annual General Meeting
of the Insurance Institute of Canada
Held on Saturday, October 18th, 2014 at 3:00 PM at the Fairmont Winnipeg, in the Wellington Ballroom, Winnipeg, Manitoba for
the transaction of business detailed on the Agenda.
The meeting was convened with Silvy Wright in the Chair and the following in attendance:
Members:
Silvy Wright, BA (Hons.), CA
T. Neil Morrison, BA (Hons),
Karen Barkley, MBA, CIP, CRM
Donna Ince, CA, CIP
Pat Van Bakel, BA, CIP
François Côté, FPAA, CRM
Darrel Coates, CIP, CRM
Glenda Ouellette, BA, MBA, FCIP
Julie Pingree, BA, CIP
Michael Wills, FCIP
George Klassen, FCIP, CRM
Chad Shurnaik, B.Comm., FCIP, CRM
Mark Rouleau, FCIP, CRM
Nathalie Wright, CIP
Mark Francis, FCIP, ACS
Jennifer Perry, CHRP, CPM
Wayne Coates, BA, CIP
Barbra Kania, FCIP
Ian Frost, FCIP
Everett Porter, CIP
Helen Smith, CIP
Steve McQueen, BBA, CIP
Robert Byrne, B.Comm., CIP, CD
Moira Murphy, B.Comm., FCIP
Susanne Paulsen, FCIP, CRM
Tim Shauf, BA, CIP
Tom Reikman, MBA, HBSc, CIP
Brent Hackett, FCIP, CIOP, EGA
Elaine Porter, CIP
Corinne McIntosh, CIP, CRM
Suni Simpson-Calvert, CIP
Darlene Diplock, CAIB, CIP, CRM
Kathy Stewart, CIP
Chantal Gagnon, MBA, FPAA
Simon Charbonneau, FPAA, CRM
Mike Hordichuk, CIP
Crystal Syrenne, CIP
Past Chairs:
Mr. R.E. (Bob) Farries
Mr. Gregg Hanson, FCA, FCIP, FLMI
Ms. Diane Brickner, CIP, ICD.D
Mr. Michael Porter, FIIC, CID
Mr. John Phelan, FCIP, ARM,
Staff:
Peter Hohman, MBA, FCIP, ICD.D
Ted Hellyer, FCIP, CRM
Mike Divjak, BComm, FCIP, CRM
Neil Toffick, MEd, BA, CIP
Dawna Matton, BA, FCIP
Margaret Parent, BA
Margaret Wasserman, BSc (Hons), CIP
Dolcita Birch
Regrets:
Bob Tisdale, MBA, FCIP, CRM
Jean-François Blais, FCAS, FCIA
Troy Bourassa, MBA, CIP
Tom Pooler, FCIP, CRM
Arlene Byrnes, BA, CIP
The meeting was called to order at 3:00 p.m.
1. Notice Calling Meeting: Roll Call
Silvy Wright confirmed that a notice was carried in the fall issue of IQ and delivered to all members, in accordance with our by-laws.
2. Reading of Minutes
It was
MOVED BY:
SECONDED BY:
THAT:
Diane Brickner
François Côté
the minutes of The Insurance Institute of Canada’s Annual General Meeting held on October 27, 2012,
Montreal, Quebec which were subsequently published in the Annual Report and duly distributed, be
approved.
CARRIED.
3. Reports of Officers, Councils, Committees & Chair’s Address
It was
MOVED BY:
SECONDED BY:
THAT:
Silvy Wright
Glenda Ouellette
the reports tabled by the various committees, councils, and governors and approved by the Board of
Governors at its meeting on October 18, 2014, be accepted as read, with the provision that they subsequently
be reproduced in our Annual Report, with the exception of the Executive Committee Report.
CARRIED.
66 The Insurance Institute of Canada
Minutes of the 61st Annual General Meeting of the Insurance Institute of Canada
Continued
3. CHAIR’S ADDRESS
Silvy then presented her address to the Board. She expressed the Institute’s commitment to providing programs that reflect the
highest standards of professionalism and thanked everyone including the volunteers for their contribution and commitment.
It was
MOVED BY:
SECONDED BY:
THAT:
Neil Morrison
Everett Porter
the Chair’s Address be approved as presented.
CARRIED.
4. Annual Financial Statements and Auditor’s Report - Report tabled by Silvy Wright.
It was
MOVED BY:
SECONDED BY:
THAT:
Neil Morrison
Everett Porter
the Auditor’s Report and the accompanying Financial Statements be accepted and approved.
CARRIED.
5. Approval of Acts of Directors
It was
MOVED BY:
SECONDED BY:
THAT:
Silvy Wright
Simon Charbonneau
all contracts, by-laws, proceedings, appointments, elections, and payments enacted, made, done, or
taken by the Board of Governors, Officers, Councils, Committees, and Task Forces of the Institute since
the date of the last Annual General Meeting be hereby approved and confirmed.
CARRIED.
6.Elections
It was
MOVED BY:
SECONDED BY:
THAT:
Karen Barkley
Susanne Paulsen
the following be accepted as Governors of The Insurance Institute of Canada for the year 2014-2015:
Wayne Coates, BA, CIP
Mark Francis, FCIP, ACS
Jennifer Perry, CHRP, CRM
Mark Rouleau, FCIP, CRM
Nathalie Wright, CIP
George Klassen, FCIP, CRM
Troy Bourassa, MBA, CIP
Mike Hordichuk, CIP
Crystal Syrenne, CIP
Barbra Kania, FCIP
Ian Frost, FCIP
Tim Shauf, BA, CIP
Tom Reikman, MBA, HBSc, CIP
Arlene Byrnes, BA, CIP
Brent Hackett, FCIP, CIOP, EGA
Tom Pooler, FCIP, CRM
Elaine Porter, CIP, CAIB
Corinne McIntosh, CIP, CRM
Suni Simpson-Calvert, CIP
Vancouver Island Chapter – British Columbia
British Columbia
British Columbia
Southern Alberta
Southern Alberta
Northern Alberta
Northern Alberta
Saskatchewan
Saskatchewan
Manitoba
Manitoba
Ontario
Ontario
Cambrian Shield Chapter – Ontario
Conestoga Chapter – Ontario
Hamilton/Niagara Chapter – Ontario
Kawartha/Durham Chapter – Ontario
Ottawa Chapter – Ontario
Southwestern Chapter – Ontario
2013 – 2014 Annual Report 67
Minutes of the 61st Annual General Meeting of the Insurance Institute of Canada
Continued
Chantal Gagnon, MBA, FPAA Simon Charbonneau, FPAA, CRM
François Jean, PAA, CRM
Kathy Stewart, CIP
Steve McQueen, BBA, CIP
Robert Byrne, B.Comm, CIP, CD
Moira Murphy, FCIP
Paul Croft, CIP
Everett Porter, CIP
Helen Smith, CIP
T. Neil Morrison, BA (Hons)
J.R. (Bob) Tisdale, MBA, FCIP, CRM
Jean-François Blais, FCAS, FCIA
And appointed to the Board:
As Immediate Past Chair:
As Regional Vice Chairs:
Western Institutes Ontario
Québec
Atlantic Institutes As Divisional Chairs:
Academic Division
Professionals' Division
Québec
Québec
Québec
Prince Edward Island
Newfoundland & Labrador
Newfoundland & Labrador
Nova Scotia
Nova Scotia
New Brunswick
New Brunswick
Governor-at-Large
Governor-at-Large
Governor-at-Large
Silvy Wright, BA (Hons), CA
Glenda Ouellette, BA, MBA, FCIP
Pat Van Bakel, CA, CIP
Chantal Gagnon, MBA, FPAA
Darrel Coates, CIP, CRM, CFI
Michael Wills, FCIP
Julie Pingree, BA, CIP
7. Appointment of Auditors and the Determination of Fees
It was
MOVED BY:
SECONDED BY:
THAT:
It was
MOVED BY:
SECONDED BY:
THAT:
Silvy Wright
Julie Pingree
that BDO Canada LLP, Chartered Accountants, be appointed auditors for the 2014-2015 year.
CARRIED.
Silvy Wright
Glenda Ouellette
the audit fee schedule submitted by BDO Canada LLP for the year 2014-2015 be approved by the
Executive Committee
CARRIED.
8. Such Other Business as May Be Properly Brought Before the Meeting
Neil presented Silvy with a gift to thank her for her hard work and dedication throughout her tenure on the Board. In recognition of her
contribution to the Institute a donation was made to her favorite charity, Pathways to Education.
9.Termination
It was
MOVED BY:
François Côté
SECONDED BY:
Jennifer Perry
THAT:
the meeting be adjourned.
Silvy Wright
Chair of the Board of Governors
:dcb
68 The Insurance Institute of Canada
CARRIED.
Award of Merit Recipients
1972-1973
Jack Baker, FIIC
Eric G. Bale, CA, AIIC
H.J. Busby, AIIC
Frederick G. Favager, ACII
S.E. Porter
Peter Sloman, FIIC
1973-1974
Sébastien Allard, AIAC
Harold K. Ballantyne
Jules Daigle, AIAC
Gérard Parizeau, LSc, FIAC, MSRC
W.G. Shakespeare, AIIC
1974-1975
G.R.E. Bromwich, FIIC, FCII
Paul Filion, FIAC
Tom Keenan
1975-1976
Jean-Pierre Bastien, B.Comm., FIAC
R.A. Hayes, FIIC, FCII
Richard Hillier, FIIC, ACII
Tom Wheatley
1976-1977
Gérard Gaumont, AIAC
Ronald H. Jeffrey, AIAC
R.E. Matthews
Claude Meunier, FIAC
Christopher Swanston, AIAC
George R. Tatlock, AIAC
Bernard Valois, FIAC
1977-1978
Tom Charbonneau
Gerry Gallagher, CIB
Pierre Lamarche, AIAC
Jean-Louis Lavallée, FIAC
Roger M. Leslie
A.E. Martin
Violet Parker, AIAC
1978-1979
Paul Chicoine, BA
Robert B. Plante, AIAC
1979-1980
John Holden, FIIC, FCII
Jean-Marie Myette, CIB
Stanley A. Scudder, FIIC, CIB(Alta.)
W.H. Williams, FIIC
1980-1981
Réal Bond, FIAC
Carol Caswell, ARM
Reavley Oswald, LL.B., FIIC
Jean-Paul Savard, AIAC
Marcellin Tremblay, MScS
1981-1982
Lucien Bergeron, FIAC
Dorothy Gidge, FIIC
Conrad Le Blanc, FIAC
John Mitchell, FIIC
Dr. Edwin S. Overman, CPCU
Claude St-Pierre, AIAC
1982-1983
M.C. Barnard, M.Ed., B.Comm., FIIC
Ruth Bermingham, FIIC, CPIW
Ken Hall, CA
Roy D. Pugh, AIIC
Melba Self, FIIC, CIB (Ont.)
Marcel Tassé, FIAC
1983-1984
Donald R. Gale, BA, FIIC
H. Mills
J.B. Murch, FCII
Bernadette Murphy, FIIC
1984-1985
R. Denison, AIIC
Guy Lachance, AIAC
Roger Laurin, FIAC
Ian D. Mair, FCII
T. Michael Porter, FIIC
Jean Robitaille, FIAC
1985-1986
R.H. Bovaird, ACII, FLMI
Maurice Choquette, FIAC
F.A. Copeland
E.P. McDermott, FIIC
1986-1987
Claude Boulanger, FIAC
Jean-Guy Beaulieu, FIAC
Betty Cook, FIIC, CIB (Nfld.)
Robert E. Farries
Glen Kalmar, FIIC, ARM
Mary E. Kellier, AIIC
Charles Moreau
Kenneth J. Nagel, FIIC
A.V. Thibaudeau
1987-1988
Donald M. Batten, FIIC
Norman Green, AIIC
Georges Hamel, FIAC
Peggy Hood Kadey, FIIC
Michael D. MacNeill, FIIC, CIB (Alta.)
Ronald E. Newcomb, AIIC
1988-1989
B.E.G. Bate, FIIC
Guy Laferrière
W.J. (Bill) Love, FIIC
J.R. Shuttleworth, FIIC
1989-1990
Daphne M. Mullaly, FIIC, CIB (Nfld.)
1990-1991
Mary A. Doyle, FIIC, CIB (Nfld.)
Reno Daigle, AIIC
James M. (Jim) Roberts
1991-1992
Ralph B. Best, FIIC
Donald Bridgman, FIIC, ACII
Norman R. Clark, FIIC
Martyn A. Rice, FIIC, ACII, CLU
Catherine G. Rowsell, FIIC
Fred Selles, FIIC
Melvin J. Zabolotney, AIIC
1992-1993
None Awarded
1993-1994
R. Jacqueline McCloy, FIIC
2013 – 2014 Annual Report 69
Award of Merit Recipients
Continued
1994-1995
Raymond Boisseau, FIAC
1995-1996
Joan E. Best, AIIC, CCIB
Ian J. MacKinnon, FIIC
William B. Mather, FIIC
1996-1997
Frederick E. (Fred) Hyndman, FIIC
Thomas A. Singer, ACII, FIIC, C.R.M.
1997-1998
John Berg, BSc, FIIC
François Houle, FIAC
Darrell Swain, BA, B.Ed., FIIC, CRM
Rocky Tretiak, AIIC
1998-1999
Gary L. Baird, FCIP
John Turley, FIIC
Arthur W. Despard, FCIP, CRM
Patrick McFadden, B.Adm., FCIP, CFE
Terry Manz, CIP
1999-2000
Ray Ballan, FIIC
Thomas Cashmore, FIIC, ACII
Émile Chamberland, FIAC
Sharon Hagstrom, CIP
Eric Laity, FCIP
Hugh Lindsay, CA, AIIC
70 The Insurance Institute of Canada
2000-2001
Phillip Cook, FCIP
Wayne Hickey, FCIP, CRM
2001-2002
Gordon Crutcher, FCIP
Elizabeth Cummins-Seto, DPA, LLB, FCIP
Patti Kernaghan, FCIP, CRM
2002-2003
None Awarded
2003-2004
Ken Clahane, BComm, FCIP
Monica Cain, CIP
2004-2005
John Delaney, BBA, CIP
2005-2006
Glenn Gibson, CIP, CLA, FCIAA, CFEI, CFE,
CCFI
2006-2007
None Awarded
2007-2008
Diane Brickner, CIP
Louise Bevan-Stewart, AIM, CHRP, AAM
2008-2009
Bruce MacDonald, MBA, FCIP, CRM
Gilbert Poirier, FPAA
2009-2010
Karen Prychitko, MBA, BA, FCIP
2010-2011
Leah Strader-Goled, FCIP, CRM
2012-2013
Patricia St-Jean, MBA, FPAA, CRM FLMI
2013-2014
Lorie J. Guthrie Phair, BA, CIP
James Orr, FCIP
Honorary Chartered
Insurance Professionals
Yves Brouillette, FCAS, FICA, HCIP
Chairman
ING Canada
Jean-Denis Talon, HCIP
Chairman & President
AXA Canada Inc.
George L. Cooke, MBA, HCIP
President & CEO
The Dominion of Canada General Insurance Company
Janice M. Tomlinson, HCIP
President & Chairman
Chubb Insurance Company of Canada
Robert Cooke, CLU, HCIP
Regional Vice President
State Farm Insurance Companies
R.W. Trost, HCIP
President & CEO
Saskatchewan Mutual Insurance Company
R. Lewis Dunn, FCAS, HCIP
President & CEO
CGU Group Canada Ltd.
Gordon Wentworth, HCIP
General Manager
Albert Motor Association Insurance Company
Robert S. Gunn, BSc, HCIP
President & CEO
Royal and SunAlliance Insurance Company of Canada
Igal Mayer, HCIP
President & CEO
Aviva Canada Inc.
James S. Horrick, HCIP
President & CEO
AON Reed Stenhouse Inc.
Douglas Swartout, CCIP, HCIP
President & CEO
AON Reid Stenhouse Inc.
Donald K. Lough, BComm., HCIP
Chairman, President & CEO
The Halifax Insurance Company
Katherine Bardswick, MBA, BSc, HCIP
President & CEO
The Co-Operators Group Limited
Mark J. Oppenheim, CA, HCIP
Attorney
Lloyd’s Underwriters
Jon Schubert, CMA, HCIP
President & CEO
Insurance Corporation of British Columbia
H.L. Sutherland, CLA, FCIAA, HCIP
President & CEO
Crawford Adjusters Canada Inc.
2013 – 2014 Annual Report 71
Past Chairs
1899 - 1900
J.J. Kenny
Western
1952 - 1954
Norman G. Bethune, FIIC Home Insurance, Ontario
1954 - 1955
James Richardson, FIIC, A.C.I.I. London & Lancs., Quebec
1955 - 1956
Harry W. Winter, FIIC Halifax, British Columbia
1956 - 1957
Alex S. Hamilton, FIIC, FCIS, FCII Scottish U. & N., Ontario
1957 - 1958
C.D. Trusler, FIIC Commercial Union, Quebec
1958 - 1959
W.F. Spry, FIIC Canadian General, Ontario
1959 - 1960
C.G. Angas, FIIC Yorkshire, Ontario
1960 - 1961
Reg. Holroyde, FIIC Eagle Star, Ontario
1961 - 1962
A.J. Mylrea, FIIC Reed Shaw and McNaught, Ontario
1962 - 1963
Geo. B. Kenney, BA, MCS, FIIC Phoenix of Hartford, Quebec
1963 - 1964
J.E. MacNelly, FIIC Halifax, Ontario
1964 - 1965
F.W. Pearson, FIIC, FCII Northern/Employers, Quebec
1965 - 1966
A.E. Warrick, FIIC Northwestern Mutual, British Columbia
1966 - 1967
Etienne Crevier, M.Comm., LLD, FIIC Provident, Quebec
1967 - 1968
T.N. Johnson, FIIC Pearl, Ontario
1968 - 1969
Harley B. Vannan, FIIC Canadian Indemnity, Manitoba
1969 - 1970
Robert F. Clark, FIIC Canadian Reinsurance, Ontario
1970 - 1971
François Adam, FIAC Caisses Populaires, Quebec
1971 - 1973
J.R.A. MacKenzie, BA, FIIC State Farm, Ontario
1973 - 1974
D.B. Martin, FIA, FCII Royal Insurance Canada, Ontario
1974 - 1975
J.E. Burns, BA, AIIC General Accident, Ontario
1975 - 1976
Richard M. Willemsen, BA, FIIC Sterling Offices, Ontario
1976 - 1977
Camille Lang, MBA, CA, FIAC La Laurentienne, Quebec
1977 - 1978
F.G. Elliott, FIIC Dominion of Canada, Ontario
1978 - 1979
R.E. Bethell, AIIC Canadian General, Ontario
1979 - 1980
Marcellin Tremblay, MSc
La Laurentienne, Quebec
1980 - 1981
Ian D. Mair, FCII Prudential Assurance, Quebec
1981 - 1982
Robert E. Farries Farries, McKenzie Ins. Ltd., Southern Alberta
1982 - 1983
L.J. Rawlinson, BSc, AIIC Travelers Insurance, Ontario
1983 - 1984
W.E. Toyne, BComm, FIIC Sedgwick Tomenson Inc., Ontario
1984 - 1985
J.W. Evans, AIIC Sun Alliance Company, Ontario
1985 - 1986
R.E. Newcomb, AIIC S.J. Kernaghan Adjusters Ltd., British Columbia
1986 - 1987
Lucien Bergeron, BA, FIAC Dale-Parizeau, Quebec
1987 - 1988
John P. Phelan, FIIC Munich Reinsurance Company, Ontario
1988 - 1989
John E. Lowes, BA, FIIC, CIB (Ont.) Irwin, Sargent & Lowes, Ontario
1989 - 1990
J.T. Kelaher, BComm, FIIC Allstate Insurance Co., Ontario
72 The Insurance Institute of Canada
Past Chairs
Continued
1990 - 1991
William J. Green, FIAC Groupe Fédération, Quebec
1991 - 1992
H.L. Sutherland, CLA Adjusters Canada, Ontario
1992 - 1993
G.T. Squire, FIIC The Co-operators, Ontario
1993 - 1994
Gerald A. Wolfe, Jr., BA, FIIC General Reinsurance Corporation, Ontario
1994 - 1995
Philomena Comerford, AIIC Baird MacGregor Ins. Brokers Inc., Ontario
1995 - 1996
Gregg Hanson, BComm, CA, FIIC Wawanesa Mutual Insurance Co., Manitoba
1996 - 1997
Sébastien Allard, AIAC Retired, Royal Insurance Canada, Quebec
1997 - 1998
Kenneth R. Polley, CIP, CLA, FCIAA Cunningham Lindsey Canada Ltd., Ontario
1998 - 1999
Judy Maddocks, CIP Kemper Canada, Ontario
1999 - 2000
Gordon Crutcher, BA, FCIP Towers Perrin Re, Ontario
2000 - 2001
Lloyd King, FCIP, CCIB Anthony & Associates, Nova Scotia
2001 - 2002
T. Michael Porter, FCIP The CUMIS Group Ltd., Ontario & British Columbia
2002 - 2003
Janice Tomlinson, BA, HCIP Chubb Insurance Company of Canada, Ontario
2003 - 2004
Glenn Gibson, CIP, CLA, FCIAA, CFE, CFEI, CCFI
Crawford Adjusters Canada, Ontario
2004 - 2005
Martin-Éric Tremblay, BSc
The Co-operators, Ontario
2005 - 2006
Diane Brickner, CIP Peace Hills Insurance, Alberta
2006 - 2007
Robert Landry, FCIP Zurich Canada, Ontario
2007 - 2008
Derek Iles, FCII
ING Insurance, Ontario
2008 - 2009
Noel Walpole, FCIP, ICD.D The Economical Insurance Group, Ontario
2009 - 2010
Chris Fawcus Aon Reed Stenhouse Inc., Ontario
2010 - 2011
François Faucher, BAcc, CA TD Insurance, Québec
2011 - 2012
Karen Barkley, MBA, CIP, CRM Specialty Risk Underwriters Inc., Ontario
2012 - 2013
Maurice Tulloch, MBA, CMA Aviva Canada Inc., Ontario
2013 – 2014 Annual Report 73
Adjunct Faculty
Program Advisors, Authors
and Consultants
2013 – 2014
Alaimo, John, FCIP, CRM
Alexander, Camille C., FCIP
Atkinson, Bonnie, FCIP, CIM, CRM (prior to
employment with IIO)
Bouwmeister, Ron, FCIP, ACS
Brière, Nancy, FPAA
Briggs, Wayne, FCIP
Cain, Monica, CIP
Chimuk, David, CIP
Chorney, Brent, BComm., CIP
Clahane, Kenneth, FCIP
Cooper, George, CIP
Cousineau, Margaret, CIP
Craven, Ryan, CIP
Dakli, Ajkuna, FCIP
Dearing, Greta, CIP
DeCarle, Karen, CIP
Dehod, Mary, FCIP
Dijkema, Sid, CIP, CRM, IRT II, WETT
Douris, Matt, CIP
Dreyer, Steve, FCIP
Duffy, Carol, CIP
Dunstan, K. Martin, FCIP
Dykstra, Andy, FCIP
Exton, Barb, FCIP
Fedyck, Susan, CIP
Fioravanti, Anne, CIP
Tutors and Markers
2013 – 2014
Alexander, Camille C, FCIP
Andrade, Gloria, PAA
Antonio, Kristina, FCIP
Arora, Sudhir, CIP
Arora, Surekha, CIP
Austin, Nadine Mary, FCIP
Baldassari, Paul, FCIP
Balroop, Judy, FCIP
Beaudin, Serge, FPAA
Bennett, Pamela L., CIP
Berrie, Carol Anne, CIP
Boily, Nicolas, PAA
Bouwmeister,Ronald, FCIP
Brault, Jean-Pierre, FPAA
Bridgman, Donald, FIIC
BriËre, Nancy, FPAA
Briggs, Wayne Scott, FCIP
Brown, Shelagh, CIP
Champagne, Robert, FPAA
Chouinard, Monique, PAA
Colby, Joseph, CIP
Cousineau, Margaret, CIP
Delong, Edward, FCIP
74 The Insurance Institute of Canada
Frost, Ian, FCIP
Gibbons, Gordon E., CIP
Giroux, Jerry, AIIC
Hanna, Marilyn, CIP
Hearn, Gordon, BA, LLB
Helik, Jim
Henri, Michel, PAA
Henry, Annette, CIP
Hornby, Cyndi, CIP
Houlihan, Brian, FCIP
Illes, Steve, CIP
Isaacs, Marc, LLM
Jackson, Joy, FCIP, RF
Jervis, Alan, BA (Hons), FCII, DES
Joshi, Rajiv, FCIP
Karok, Shannon, FCIP
Kreitz, Gary, CIP
Kurin, Owen, P.Eng, MBA, FCIP, CRM
LeBlanc, Nicole, CIP, CRM
Lewis, Matthew
Lowther, Doug, CIP
Loyer, Benoit, PAA
MacPhee, Garth, AICC
Marra, Joe, CIP, CRM
Martin, Bruce, FCIP
Mastrangeli, Enrico, HBA, CRM, FCIP
McCloy-Pell, Jacqueline, FCIP
McIver, Chris, FCIP, CRM
Mesic, Michael, BA, CAIB, CIP, ACS
Moorhouse, April, FCIP
Morgan, Anita, CIP
Naidu, Balu, B.Comm, FCIP, CRM, FIFAA
Nason, Neil, C. Tech, CIP, CRM
Neville, Jennifer, CIP
Obinim, Lydia, FCIP
O’Donnell, Matthew, CIP
Orr, James, FCIP
Palalas, Annette, CIP
Patterson, Anne-Marie, CIP
Perry, Jon, FCIP
Peters, Edouard
Proulx, Gilles, B.Sc., FCIP, RIMS Fellow
Ransom, Robert (Bob)
Rodriguez, Dianne
Rolfe, Mark, CIP
Senior, Christine, CIP, CRM, ICP, CAIB
Scodeller, John, CIP
Smith, Brad, F.
Sorensen, David, FCIP, CRM
St. Martin, David
Strader-Goled, Leah, FCIP
Struhanyk, Margaret, BA, CIP
Subryan, Cecilia, FCIP
Taplin, Patricia Mary, FCIP
Thierman, Gregory, CIP
Todd, Vicky, FCIP
Tomlinson, Rose, CIP, ACS, CTDP
Turcotte, Michel, MBA
Wallick, Susan, FCIP
Watson, Larry, CIP
West, Robert G., CIP, BASc., P.Eng
Wilmot, David, BA, FCIP
Dowson, John
DubÈ, Raymond, FPAA
Dunstan, K. Martin, FCIP
Dureau, Gilbert E, CIP
Fecteau, Jean-Marc, FPAA
Ghys Garnier, Martine, FPAA
Gutzeit, Natalie, CIP
Hameluck, Robert J, FCIP
Hanna, Marilyn, CIP
Harmer, Patricia Janet, CIP
Henri, Michel, PAA
Henry, Annette, CIP
Hohman, Honora, CIP
Hohman, Peter Gordon, FCIP
Huang, Vivian So-King, CIP
Kayahara, Teresa Marie, FCIP
Lethbridge, Edgar James, FCIP
Lewis, Shawn, CIP
Lombardi, Danielle Aline, FCIP
Lough, Michael, FCIP
Ma, Edmund Pak Tai, FCIP
MacPhee, Garth, AIIC
Martin, Mary Catharine, FCIP
McAlpine, Elizabeth, CIP
McBean, Phillip
McCallum, Lynda, CIP
McCloy-Pell, Jacqueline, FCIP
Naidu, Balasundaram, FCIP
Neame, Philip J., FCIP
Obinin, Lydia Sherry, FCIP
Orr, James A, FCIP
Piero, Brian Gerald, FCIP
Pilon, Georges Alfred, FPAA
Potago, Justin, FPAA
Poulet, Gaetan, FIAC
Ramcharan, Joel, FCIP
Ransom, Robert
Rowe, Harold T., FCIP
Scullion, Henry, FCIP
Scullion, Stephen, FCIP
Sicard, Pierre Leo, PAA
Simms, Ena, FCIP
Skyvington, Crystal, CIP
Stobbs, Nancy Kathryn, FCIP
Strader, Leah, FCIP
Taplin, Patricia Mary, FCIP
Thompson, Gerald, FIIC
Thorn, Russel James, FCIP
Van Kempen, Kip, FCIP
Webb, Pat
Winters, Heather Anne, FCIP, CRM
Adjunct Faculty
Continued
CIP Instructors
2013 – 2014
Alaimo, L. John, FCIP
Albert, Dominic, PAA
Alexander, Camille, FCIP
Algabre, Clarita (Rita), FCIP
Allan, Matthew, CIP
Allen, Tracy, CIP
Almeida, Renata, CIP
Angellotti, Nick,
Arnold, Teresa, CIP
Au, Fannie, FCIP
Bailey, Kevin, FCIP
Banks, Cedric, CIP
Barlow, Peter, FCIP
Beaudin, Serge, FPAA
Beaulieu, Marjolaine, PAA
Bélanger, Lise, FPAA
Bergeron, Lucien, FPAA
Bernat, Sylvia, FCIP
Bernier, Marc, CIP
Best, David, CIP
Bettencourt, Jorge, FCIP
Bilik, Alex, FCIP
Bishop, Neil, FCIP
Blennerhassett, W. Shawn, CIP
Brady, Kailey, CIP
Brandoline, Laurie, CIP
Brennan, Terry, FCIP
Brière, Nancy, FPAA
Brochu, Madalyn, CIP
Brooks, Brenda, CIP
Brouwers, Jacqueline, CIP
Brown, Douglas, CIP
Bruff, Lisa, CIP
Buch, Daniel, CIP
Buchholz, Richard, FCIP
Burt, Jamie, CIP
Byrne, Robert, CIP
Cain, Monica, CIP
Calbick, Linda, CIP
Campbell, David, FCIP
Cavasin, Alexandra, CIP
Chalifour, Sophie, FPAA
Chan, Keith, FCIP
Chimuk, David, CIP
Chupa, Bruce, CIP
Clahane, Kenneth, FCIP
Coe, William, FCIP
Comeau, Allan, FPAA
Comtois, Raymonde, FPAA
Cooper, George, CIP
Costouros, Teresa, FCIP
Craven, Ryan, CIP
Crawford, Lynda, FCIP
Crawford, Margaret, FCIP
Dagenais, Maurice, CIP
Daley, Dorrett, FCIP
Dalgleish, Ian, CIP
Dance, Wendy, CIP
Daniels, Crispin, FCIP
de Guzman, Ricardo, FCIP
Dearing, Greta, CIP
DeCarle, Karen, CIP
Dehod, Mary, FCIP
Delaney, Susan, FCIP
Demeule, Carole, PAA
Desai, Jagruti, CIP
Deschenes, Tracey, CIP
Di Iulio, Felicia, CIP
Dobszewicz, Kerri, CIP
Doig, William, FCIP
Doyle, Sean, CIP
D'Souza, Clinton, CIP
Duffy, Carol, CIP
Dunstan, K. Martin, FCIP
Dyson, Keith, CIP
Edge, Jeffrey, CIP
Edisbury, Linda, CIP
Elder, Donald, FCIP
Eso, Tracy, CIP
Evangelista, Joe, CIP
Exton, Barbara, FCIP
Fafard, Yannick, PAA
Fedyck, Susan, CIP
Fernando, Cynthia, CIP
Fioravanti, Anne, CIP
Fogan, Ian, FCIP
Franklin, Leanne, CIP
Fraser, Brent, CIP
Frost, Ian, FCIP
Fulton, Randall, CIP
Gagné, Chantal, FPAA
Garneau, Pamela, CIP
Gibeau, Denis, FPAA
Gould, David, FCIP
Graves, Karen, CIP
Grigg, Carmen, FCIP
Grove, Sylvia, FCIP
Gutzeit, Natalie, CIP
Haigh, Graham, FCIP
Hallman-Locke, Cynthia, FCIP
Hamilton, Douglas, CIP
Hampson, Joanne, FCIP
Haniff, Akleema, FCIP
Hardman, Leanne, CIP
Hashie, Tricia, FCIP
Hayes, Carla, CIP
Henri, Michel, PAA
Hickey, Wayne, FCIP
Hobbs, Lloyd, CIP
Hoffman, Michael, CIP
Holthe, Justine, FCIP
Hong, Janny, FCIP
Hornby, Cynthia, CIP
Houlihan, Brian, FCIP
Howie, Gillian, CIP
Hutchings, Katherine, CIP
Johnson, Amber, CIP
Johnson, Christopher, PAA
Johnson, Jim, FCIP
Johnson, Terri, FCIP
Jones, Sylvie, CIP
Justa, Colette, CIP
Karok, Shannon, FCIP
Kayahara, Teresa, FCIP
Krakonchuk, Kelly, CIP
Lackey, Anthony, FCIP
Lamarre, Marie, PAA
Lanigan, Christine, CIP
Laporte, Michel, PAA
Laviolette, Yvette, FCIP
LeBlanc, Michelle, CIP
Leblanc, Nicole, CIP
Lefebvre, Serge, FPAA
Leitch, Calla, CIP
Lejnieks, Brian, FCIP
Leydon, Kelly, FCIP
Lichty, Sean, CIP
Lipsett, Darren, FCIP
Little, David, CIP
Louttit, Pamala, CIP
Loyer, Me Benoit, PAA
Lutz, Michelle, CIP
MacDonald, Joseph, FCIP
MacDonald, Leslee, CIP
MacKay, Erica, CIP
Mackenzie, Lindsay, FCIP
Mader, Kathy, CIP
Manning, Dwain, CIP
Manske, Julie, CIP
Marazia, Amanda, FCIP
Marbella, Christopher, CIP
Martin, Mary, FCIP
Martineau, Julie, FPAA
Mascarenhas, Gavin, CIP
Masselotte, Janie, FPAA
Mazerolle Depow, Karen, CIP
2013 – 2014 Annual Report 75
Adjunct Faculty
Continued
McBride, Darlene, CIP
McDonald, Susan, FCIP
McDougall-Brady, Yvonne, CIP
McFadden, Maurice, CIP
McFarlane, Susan, CIP
McIver, Christopher, FCIP
McKenzie, John, CIP
McMahon, Erin, CIP
McWilliams, Maureen, FCIP
Medeiros, Susan, FCIP
Mehrjou, Sara, CIP
Mercier, Manon, PAA
Mesic, Michael, CIP
Micci-Fritz, Marianne, CIP
Mitchelmore, Eva, CIP
Mody, Raj, CIP
Moorhouse, April, FCIP
Morgan, Anita, CIP
Munt, Kevin, CIP
Mustafa, Dino, FCIP
Naidu, Balu, FCIP
Najab, Carrol, FCIP
Nason, Neil, CIP
Needham (Clare), Melanie, FCIP
Neglia, Rocco, CIP
Ng, Thomas, CIP
Nguyen, Teresa, CIP
Nord, Karl, FCIP
Noronha, Terence, FCIP
Obleman, Pearl, CIP
O'Hara, Katherine, CIP
Orr, James, FCIP
Osti, Adrian, FCIP
O'Sullivan, Amy, CIP
Oxford, Glen, FCIP
Palalas, Annette, CIP
Panzica, Bruno, CIP
Parkinson, Carey, CIP
Parmentier, Yvon, PAA
Parr, Tara, CIP
Parrott, Kelly, CIP
Patterson, Anne-Marie, CIP
Payne, Donna, CIP
Pearson, Louis,
Pearson, Robert, FCIP
Pellerin, Julie,
Perry, Jonathan, FCIP
Peters, Eduard, CIP
Phipps, Robert, CIP
Pickens, Richard, FCIP
Planert, Glenn, FCIP
Plourde, Marie-Hélène, PAA
Poirier, Sylvia, CIP
76 The Insurance Institute of Canada
Potago, Justin, FPAA
Pountney, Suzanne, CIP
Pritchard, Vince, FCIP
Provenzano, Tim, CIP
Purcell, Stacey, FCIP
Richards, Lorna, CIP
Ridolfo, Adrian, CIP
Rikley, David, FCIP
Risi, Michael, FCIP
Roche, Denise, CIP
Rodney, Girard, PAA
Rodriquez, Dianne, CIP
Rogers, Philip, FCIP
Rogoza, Dale, CIP
Rumford, Katherine, FCIP
Rumsey, Diana, CIP
Ryan, Julie, FCIP
Sanders, Penny, FCIP
Sanders, Tara, CIP
Sass, Jeff, FCIP
Schostak, Ray, FCIP
Schuman, Philip, CIP
Scott, Jonathan, FCIP
Scribner, Sue, FCIP
Scullion, Henry, FCIP
Senior, Christine, CIP
Shannon, Tim, CIP
Shaver, Barbara, FCIP
Sheldon, Justin, CIP
Shuryn, Michael, FCIP
Siba, Eryn, CIP
Silk, Jennifer, FCIP
Sinclair, Helen, CIP
Sinclair, Shaun, FCIP
Singbeil, Karin, FCIP
Singh, Avinash, CIP
Singh, Kami, CIP
Sitter, Muriel, CIP
Skelton, Jeff, CIP
Smith, Brad, CIP
Smith, Helen, CIP
Sollows, Terra, CIP
Sorensen, David, FCIP
Spagat, Elliott, CIP
Speirs, Brian, FCIP
Spinney, Shawna, FCIP
St. Georges, Bernard, FCIP
Stark, David, FCIP
Strader, Leah, FCIP
Strocel, Elizabeth, CIP
Stuebing, Sherri, FCIP
Subryan, Nadia, FCIP
Summerhayes, Dennis, CIP
Susands, Kimberly, CIP
Suski, Allison, CIP
Sutton, Shelley, CIP
Talbot, Michael, FCIP
Taylor, Janet, CIP
Thébeau, Lynn, FCIP
Thierman, Gregory, CIP
Tiller, Paul, FCIP
Ting, Warren, FCIP
Tinio, Janice, CIP
Todd, Victoria, FCIP
Tomlinson, Rose, CIP
Tremblay, Rhawnie, CIP
Trudeau, Denise, PAA
Van Vught, Alice, CIP
Virley, Jennifer, FCIP
Wagner, Becky, CIP
Wallace, Wayne, CIP
Wallick, Susan, FCIP
Wanamaker, Paul, FCIP
Watson, Larry, CIP
Weatherston, Leslie, CIP
Whibley, Michael, FCIP
White, Jennifer, CIP
Whitehouse, Violet, CIP
Willigar, Jody, CIP
Winski, Malika, FCIP
Woldring, Monica, CIP
Wong, Sophia, CIP
Yott, Cindy, CIP
Zadorozniak, Shelly, CIP
Graduating Fellows (FCIP)
and Continued Education Graduates
Fellowship Program Honours
GTA (Greater Toronto Area)
Hamilton/Niagara Chapter
Baker, Lynsee (Ontario)
Bogusinski, Yana (British Columbia)
Braun, Kate (Northern Alberta)
Budin, Anne Elizabeth (British Columbia)
Cheung, Louisa (British Columbia)
Costello, Janet E. L. (Ontario)
Hender, Nola Caroline (Southern Alberta)
Jennings, Christopher Lang (Ontario)
LeBrun, Marc (Ontario)
Leong, Annie (British Columbia)
Leong, Greg M. (British Columbia)
MacDougall, Tara Fawn (British Columbia)
Mathieu, Annie IADQ (Quebec)
Murison, Jacqueline (Ontario)
Ouellet, Nancy IADQ (Quebec)
Poss, Michelle Lurene (Ontario)
Silen, Natasha (British Columbia)
Stroeder, Crystal May (British Columbia)
Thomson, Kari Dawn (Southern Alberta)
Wu, Xue Hong (Irene) (British Columbia)
Abrahams, Steven Andrew
Andrew, Pearl
Barker, Kevin
Cargini, Tania
Ceglowska, Elwira
Choi, Fanny Y. F.
DeClara, Lauren
Ding, Yanchun
Farmer, Richard Ernest
Fung, Ivo
Goodfellow, Whitney George
Greavette, Tina
Hothy, Bashir
Jordao, Nelio Mendes
Karshan, Kimberley D.
Kertesz Marsh, Kathy
Lee, Yan Fang (Bonnie)
Lee Chung, Catherine
Markov, Sandra
Markovska, Slavica
Maurizio, Stephen
McKinnon, Catherine
Nelis, Katherine
O'Neill, Shawn Patrick
Petch, Matthew Thomas
Pollard, Chris
Quinn, Colin R.
Salvalaggio, Annmarie
Stephens, Dermot P
Takeda, Nina
Tan-Nguyen, Kim L.
Taylor, Lisa Jean
Tumak, Scott J.
Vaz, Richard Medeiros
Wilkinson, Julie Christine
Xu, Jenny Jia
Yang, Yvonne Min Yu
Zabolotniuk, Sabine Susan
Abraham, Agnes
Daddario, Shannon Antonia
Di Matteo, Greg
Fess, Jennifer Rae
Heywood, Jennifer Margaret
O'Brien, Brandon
Pommainville, Nicole
Schaven, Kevin
Stanley, Laura
Tran, Jenny
Inaugural New-Track FCIP Graduates
Carroll-Tinker, Cindy Bianca Raquel (Ontario)
Chipp-Smith, Julie Anne (Ontario)
Crawford, Greg S. (Nova Scotia)
Daviau, Gerald (Ontario)
Deschambault, Joseph R. (NewBrunswick)
Ferguson, Erin Colleen (Saskatchewan)
Haynes, Nicolas (Northern Alberta)
Ho, Vinh Van (Southern Alberta)
Killen, Will (Ontario)
Korth, Christine Janet (Southern Alberta)
Lawrence, Andrew Robert (Ontario)
McCrindell, Anna Margaret (Ontario)
Thompson, Curtis Allen (Ontario)
Young, Leslie (British Columbia)
Conestoga Chapter
IADQ (Région de L'Est)
Bernier, Martin
Blouin, Nicolas
Bolduc, Claudia
Tremblay, Karine
IADQ (Région de l'Ouest)
Bouadi, Mohand
Chalifour, Catherine
Charbonneau, Isabelle
Cournoyer, Anne
Gagnon, Mathieu
Joyal, Nancy
Malouin, Lawrence
Tétrault, Émilie
Kawartha/Durham Chapter
Dixon, Robert Ian
Ottawa Chapter
Farrell, Susan
Lee, Woody Ka Wood
Nelson, Andrew
Scaffidi, Hilary
Cronk, Jeffrey Walter
Fleischmann, Denise Danielle
Gray, Lisa Anne
McDermott, Ryan
Hibbert, Frances
2013 – 2014 Annual Report 77
Graduating Fellows (FCIP)
Continued
Southwestern Ontario Chapter
Boyse, Jerrod D'Arcy
Chevers, Jacqueline
Kulich, Stephanie
Micallef, Tammy
Nasser, Mohamed
Penstone, Dave Allen
Podolinsky, John Trevor
Slaght, Joshua
Sobanski, Cheryl Rae
Stapleton, Tara Jean
Storrey, Mike
Tuboly, Danielle Lee
Wills, Jason
The Insurance Institute
of British Columbia
Abbassi, Pari
Do, Cecilia
Eng, Mimi S.
Evans, Karin Joyce
Lehman, Jennifer
Low, Jane Isabel
Ly, Ena Buu Y.
Ou, Jennifer Ju
Pade, Lori Christine
Preddy, David Andrew
Sutton, Jacqueline Anne
Thachuk, Rosanne May
Todorovic, Sasa
Xia, Bing
78 The Insurance Institute of Canada
The Insurance Institute
of Manitoba
The Insurance Institute
of Saskatchewan
Barton, Anne-Margaret
Middleton, Ida May
Tomalin, Karen Lynn
Van Aert, Patricia Cheryl
McCulloch, Stacee A.
McIver, Christopher
Syrenne, Crystal Lynn
Wasylciw, Patti Laine
The Insurance Institute
of New Brunswick
The Insurance Institute
of Southern Alberta
MacQuarrie, Tisha Lee
Owens, Mona
Steeves, Debra Ann
Angus, Christina Brynn
Case, Lee-Ann Cherie
Hine, Lindsay Ellen
Hunko, David Robert
Kindopp, Cheryl
Lai, Andy Wai-Yip
Leasak, Erin Ann
Lewis, Meredith
Lilley, Debra
Mah, Theresa
Moonen, Gerard Marius
Page, Daphne
Ramotar, Natalia Terriann
Shoemaker, Tyler Cameron
Sikorski, Maureen Riley
The Insurance Institute
of Newfoundland & Labrador
Legge, Tina Marie
Taylor, Deanne R.
The Insurance Institute
of Northern Alberta
Crann, Shirley Florence
Du, Helen
Dupuis, Kelly Janice
Marsh, Jennifer
Marusin, Robert Anthony
The Insurance Institute
of Nova Scotia
Boudreau, Kelly Ann
Palmer, Clayton
Richardson, Natalia
Upton, Brenda
Continuing Education
Linsky, André (GTA (ON))
Rioux, Chantal (QC)
Klassen, Helene Nancy (AB)
Graduating Chartered
Insurance Professionals (CIP)
Graduating Chartered Insurance
Professionals (CIP)
Honours CIP Graduates
Bawa, Jyoti (Ontario)
Cheung, Philip T. (Ontario)
Goodwin, Patricia (Ontario)
Saccoccia, Liana (Ontario)
Thakur, Ambika (Ontario)
Touly, Hélène (Québec)
O'Brien, Cathy (Ontario)
Cheong, Rachel Ruixia (British Columbia)
Lakhan, Sheetal Sherina (British Columbia)
Naik, Sneha (British Columbia)
Smith, Kaili (British Columbia)
Williams, Glenn Dennis (Manitoba)
Broda, Karen (Northern Alberta)
Gadin, Leah (Southern Alberta)
Cambrian Shield Chapter
Gallant, Christian
Jessup, Paulette
MacFarlane, Lois
McLeod, Beverly
Morin, Randall R.
White, Ronnie Lynn
Wigdor, Adam
Conestoga Chapter
Barnett, Wendy Gail
Bauman, Kelly Michelle
Bloemberg, Cheryl
Button, Angela Lorraine
Cazzola, Geoffrey
Christiaens, Amanda
Dale, Danielle Leah
Damm, Emily
De Oliveira, Miguel P.
DiReto, Kyla
Doan, Miranda L. J.
Doerr, Janet K.
Eagle, Jamie
Eastman, Benjamin
Eckert, Debby
Edwards, Andrew
Fioravanti, Dan John
Fleet, Elaine R.
Geesink, Sonia
Gilchrist, Denise Sylvia
Hay, Kristyna
Henderson, Alia Michelle
Henry, Shivani
Jain, Neeru
Jessome, Shawna
JongKind, Michael
Kirkland, Andrea
Klages, Stephanie
Le, Dennis
Levai-Sharpe, Barbara
Lochan, Zalina
Loree Coady, Shirley Eileen
Maio, Franca
Martin, Ryan Isaiah
Mast, Breanna
May, Cynthia Marie
McComb, Lindsay
McNeil, Patricia
Messent, Jacqueline A.
Meszaros-Kasza, Ernesztina
Milanovic, Stefan
Murphy, Marilyn Molly
Musca, Lidia M
Nelson, Barbara
Nelstrop, Clare F.
Neumann, Jennifer Marlene
Parada, Lisa Zaida
Persaud, Alex Antonio
Phillips, David Richard
Philpott, Russell
Rood, Megan
Rooth, Deanne
Singthong, Jenny
Spencer, Ann
Sponagle, Jessica
Stodulka, Leanne E.
Stubbs, Lisa
Switzer, Barbara
Teri, Mary Jean
Travis, Ellie
Williams, Hayley Sara
Woods, Wanda Ann
Yule, Spencer R. K.
GTA (Greater Toronto Area)
Afshar, Kamran
Agostini, Kimberly
Agu, Nkechi
Ahuchogu, Okechukwu Emmanuel
Alam, Ashiqul
Alberto, Thomas Jose Candeias
Ali, Syed Mazahir
Allidina, Mohiz
Alphonso, Thelma
Amladi, Sangita
Arora, Gita
Artes, Elaine
Aschwanden, Chantal
Azzopardi, Kelly
Azzopardi, Andrew
Balaceanu, Mariana
Banh, Rita
Baumann, Michelle Alleyne Marie
Becker, Tia-Fiamma
Bhardwaj, Sandhya
Bhatt, Shachi
Bheem, Indira
Borlak, Jesse
Botelho, Kellean (Kelly)
Botelho , Kara
Bowen, Hermine
Brenner, Richard
Buchanan, Holly
Buckley, Judith Ann
Burtally, Shaheen
Caley, Sean
Callaghan, Gail
Campbell, Ellen
Casiello, Laura
Castelino, Rebecca
Cesario, Lorie
Chamali, Fatima Tuzzahra
Chang, Peter Chae-ho
Cheeke, Jeanne
Chen, Grace (Guohong)
Cheng, Raymond
Chhay, Leang
Chung, Elizabeth
Ciccone, Milena C.
Cicero, David
Clement, Anna Krystyna
Coffey, Judy-Lynne
Coffey, Mark
Connell, Janelle
Connor, Dale
Correia, David Soares
Costa, Stephanie
Croucher, Amy
Cruz, Christian Allan
Dang, Gia Oai Patrick
Davies, Gareth David
2013 – 2014 Annual Report 79
Graduating Chartered Insurance Professionals (CIP)
Continued
Davis, Roxanne
De Melo, Melissa M.S.
Decker, Michelle
Dempsey, Lauren
Denham, Joseph William
Depante, Minda
Desai, Nikita
Dixon, Jill
Dixon, Walter
Drambalas, Carolyn
Drew, Michelle Anne
Druery, Patricia Ann
D'souza, Raphael Gerald
Edwards, Mary Kate
El-Farra, Medina
Emanuel, Kathryn Elizabeth
Etkins, Kevin C.
Fayyaz, Noor
Fernandes, Catherine
Fernandes, Keith S.
Ferreira, Mark Andrew
Fisher, Natasha
Fowler, Lori Jean
Freed, Dwight
Galster, Lorne
Geronimo, Vincent M.
Gesikowska, Izabela
Gibson, Lisa
Gonzalez , Luis
Gopaul, Melissa
Grew, Patricia Jassodra
Gupta, Shubham
Hains, Nancy
Hall, Jordan
Hammond, Carol
Hamroll, Madhavi Rao
Harris, Pamela Anne May
Harrison, Mark Edwin
Hassert, Sandra
Haws, Katie
He, Ying
Hernandez, Dolores
Hicks, Douglas E.
Hinds, Jason
Hitti, Dina
Ho, Steven
Hodder, Stacey
Huang, Angela Wen
Iankov, Ilian
Inglis, Frank Lloyd
Iqbal, Amir
Ivancic, Martin E.
Janiszek, Edyta
80 The Insurance Institute of Canada
Jarcew, Suzanne Louise
Javoronkov, Dmitry
Je, Shumann
Jellicoe, Lisa
Jennings, Michelle
Jhaveri, Saurin
Jidkov, Vasiliy
Johnson, Tanisha
Johnson, Glenroy H.
Kalu Liyanage, Samantha Dimuthu
Kamal, Zair Akbar
Kartick, Christine
Kashyap, Ritu Bala
Kaur, Kulwantjit (Rani)
Kaushal, Rita
Keegan, Jeffrey
Keeling, Bradley John
Khamba, Jaspreet
Krasilczuk, Carlos Foster
Krauskopf, Byron
Lamont, Kate
Lancefield, Catherine
Lanzon-Holman, Chiah
Laurin, Kenneth
Lawrence, Jennifer
Lawson, Lauren
Leblanc, Lisa Marie
Lee, Freddie
Leibiuk, Laura Elaine
Leung, Michelle
Lewis, Keith
Li, Raymond Boru
Lo, Katie Shuk Yee
Logan, Brett-Anne
Long, Cindy
Luft, Dylan
Luk, Vincent
Ly, Kevin
Malfa, Michael
Mancuso, Derek Philip
Manning, Connie Lynn
Marchese, Michael Joseph
Marinkovski, Snezana
Mascarenhas, Michael
Mastrocola, Lesley
Matabudul, Neena
Mather, Sherene R
Matovic, Marija
Mawji, Ariff
Maybury, Karen Elizabeth
Mayer, Peter J.
McConkey, Karen
McDonald, Daniel Barry
McGarry, Danielle
McGuire, Kristen
Menachery, Angel
Mendes, Bennett R.
Miletick, Lana
Miljan, Paula
Mobin, Rehan
Mohammad, Ghezal
Moniram, Samantha
Motwani, Muskaan Sahijwani
Muizelaar, Kyle
Mullin, Laurie Christine
Munyuki, Florence
Myung, Brenda Ji Yi
Napuli, Don-Pierre Quindipan
Narine, Tribhavan Adam
Naz, Nilofer Yasmine
Nelson, Kristina Britta
Nguyen, Dianne
Nicolas, Antonette
Ninalowo, Abi
Novis, Megan
Olomodosi, Judith A.
On, Cam Le
O'Sullivan, Kathleen Shannon
Oteng, Lisa
Owen, Corey
Owsiany, Susan
Pailing, Derek
Palos, Leonisa E.
Pandya, Heena Ashvin
Papadimitropoulos, Kirsty
Paranirubasingam, Dushyanthan
Parente, Tammy
Parshad-Zabdiel, Sahar
Patel, Quinette
Pavela, Toni
Peter, Abraham
Pham, Annie
Poojala, Nisha Narayan
Prospero, Leticia
Puthan Purayil, Abdul Jaleel
Quinlan, Brittany
Radtke, Heather
Raje, Annabel
Ramkissoon, Julia Christine
Ramoutar-Ramsawak, Patricia L.
Ramsaroop, Lee-Anna Janelle
Ramsbottom, Krista
Ramsden, Rebecca Dawn
Rankine, Faye Ann-Marie
Rhyno, Tara
Rider, Gord
Graduating Chartered Insurance Professionals (CIP)
Continued
Rinceanu, Ramona
Roberto, Jennifer
Robertson, Justine
Rodrigues, Dominic John
Rodrigues, Carlton
Rojas, Fabian
Rompf, Andrew
Rosos, Cherry
Ross, Karen
Roua, Alina
Roy, Tisha
Rutherford, Derek Murray
Saccoccia, Melissa
Saini, Gurinder Paul
Samuels, Carlene
Santiago, Jessica L.
Sciara, Sephora
Seip, Lindsey
Sekhon, Gagandeep
Sellar, Sutharsan
Shaikh, Samira
Shea, Cory
Sidhu, Kanwaljit Kaur
Siu, George Tak Cheung
Smith, Donna R. M.
Smith, Daliah May
Smolders, Mercedes
Spackman, Shannon Kendra
Spilar, Brandon Arthur
Stamatovska, Svetlana
Stephens, Letitia N.
Stevenson, Karen Lynn
Stewart, Alistair K.
Strevens, Matthew Thomas
Strutt, David
Sturgess, Hugh Robert
Subissati, Richard
Szecsany, Trevor
Szuty, Elizabeth
Tao, Maoli (Ted)
Taylor, Carolyn J.
Tharumalingam, Vignesh Bernard
Thomas, Christine Louise
Thompson, Richard O.
Thurairasu, Andrew
Tigleanu, Constantin Codrut
Tommasone, Michele Giuseppe
Tsang, Deborah Ann
tulino, trisha
Tullio, Anthony
Tumkur, Asha
Vallance, Shane
Vasilchikova, Larisa
Vasileva, Irina
Venasse, Brett
Vestrocy-Murata, Kelly
Vickers, Caitlin
Vieira, Mario
Vijayavelkumaran, Yanagan
Vladescu, Dragos
Walker, Marika
Wang, Xiaoning Tina
Wangyal, Urgyen
Ward, Lindsay
Weber, Robyn
Whitehouse, Andrea Norah
Whitmore, Dallas
Wicks, Stephen
Wong, Chui-Ting
Wong, Sylvia Yuen-May
Wong, Philip
Wynter, Tenesha
Yee, Cynthia
Young, Sharon E.
Zabel, Chris
Zans, Erika P.
Zhu, Julie Qiulin
Zhu, Rui
Zona, Peter John
Hamilton/Niagara Chapter
Beaudin, Kevin Daniel
Brown, Sarah Frances
Cuvay, Klinton Paul
Doleman, Starr
Dudas, Peter
Duliban, Adam
Duliban, Jason Thomas
Felt, Tara E.
Ferguson, John David
Furlong, Erin Marie
Garvey, Christina
Gaudry, Jessica Lynn
Gaymer, Samantha
Henderson, Shannon Marie
Hobers, Rebecca Lynn
Hunnersen, Jill
Khan, Mehreen
Killip, Andrew James
Kitz, Bradley
Leckie, Morgan Alexandra
Legacy-Doyle, sylvia
Lillico, Amy
Martin, Michael Robert
Mater, Lauren
Mauro, Michele
McChesney, Blaire
McLean-Daniels, Dana
Moore, Julia Anicia
Mullan, Dunja
O'hearn, Laura Jane
Palombella, Michael
Parikh, Ketan
Pickles, Ian
Raftis, Brian
Schiott, Maxine Vanessa
Seepaul, Vidya Sursatee
Sijercic, Naida
Smith, Mark
Stevens, Lee
Szafranek, Monika
Trythall, Catherine
Wilmot, David M.
Wilson, Michele
IADQ (Région de L'Est)
Audet, Véronique
Bernier, Nicolas
Bouchard, Sylvain
Dassylva, Chantale
Dufour, Véronique
Fortin, Karine
Fraser, Cynthia
Gagné, Martin
Gilbert, Jérôme
Laverdière, Emile
Le Houillier, Pascal
Roy, Marie-Josée
St-Pierre, Guy
Tremblay, Sylvie
IADQ (Région de l'Ouest)
Bailey, Adam
Bertrand, Linda
Esposito, Antonio
Aber, Imane
Ait Lassri, Khadija
Anderson, Karine
Beaulieu, Éric
Becha, Med Amokrane
Bélisle, Alexandre
Bouchard, Eric
Brown, Julie
Brun, Nathalie
Cabana, Sophie
Camara, M'Paly
2013 – 2014 Annual Report 81
Graduating Chartered Insurance Professionals (CIP)
Continued
Dion, Marie-Chantal
Dobrica, Cristian Nicolae
Ferguson, Line
Fréchette, Arielle
Gagné, Simon
Gaudreau, Jean-François
Gesualdi, Gina
Guertin, Josée
Houle, Annie
Jabri, Yasmina
Johnson, Mike
Kuissu, Jonas Armand
Lapierre, Maude
Laurin, André Jr.
Lepage, Nathalie
Lepage, Sabrina
Lessard-Phillips, Vincent
Monette, Françoise
Morin, Valérie
Ouimet, Marie-Pierre
Paquet, Andréanne
Parent, Sophie
Perrotte, Julien
Proulx, Vanessa
Surprenant, Émilie
Vachon, Catherine
Villeneuve, Sonia
Kawartha/Durham Chapter
Ball, Karen
Batista, Ana Sofia
Begley, Ryan John
Bellows, Eileen
Brown, Lisa C.
Carruthers, Stephen
Davies, Cheryl
Dehal, Sundip Singh
Fraser, Tyler
Graham, Kim
Guarini, Rose
Gutta, Prashanti
Harris, Laura Elizebeth
Holmes, Freeman R.
Luo, Yanni
Mallory, Susanne
McDougall, Troy Allan
Morrison, Trudy Leah
Morrison, Laura Virginia
Murison, Joe
O'Connor, Valerie
Reimer, Sara L.
Rutherfurd, Samantha
82 The Insurance Institute of Canada
Smolders, Jessica
Stam, Maurice
Zoller, Elizabeth Ann
Ottawa Chapter
Bailey, Jacqueline
Budd, Lori Ann
Dowd, Sara
Eagan, Ashley
Fernandes, Emilie
Glover, Candis Lee
Harrison, Michelle
Harrison, Jesse
Kabonetse, Linda
Lang, Emilie Alexandra
McLaughlin, David John
McPhail, Jessica
Minkhorst, Diane G.
Navarro, Marquise
Nsome Fortune, Marie-Josiane
Podebry, Lindsey Morgan
Ricks, Jamie
Schroeder, Jennifer M.
Smith, Nick J.
Stevens, Donald
Stevens, Bradley
Tanguay, Isabelle A.
Van Dyk, Benjamin D
Southwestern Ontario Chapter
Brewer, Jeremy A.
Ambedian, Lisa
Armstrong, Matthew
Barth, Amanda
Black, Joanne
Blommaert, Adam A.
Boyle, Kathryn L.
Bragg-Kugler, Megan
Burley, Justin
Colenutt, Jaymie
Cronin, Theresa
Demeter, Steven
Farrow, Colin Mark
Fletcher, Sarah
Fratarcangeli, Susan
Gagne, Eric Daniel
Gocan-Scott, Debbie
Griffith, S Rhianwen
Jacoby, Jennifer
Kelly, Shea
Kolundzic, Bojan
MacEwan, Thomas Alexander William
Mailing, Kyle
Masse, Steven
McCullough, Michael John
McGugan, Ian
McKenzie, Crystal Lee
Muschik, Mary-Lou
Neale, Mallory
Nixon, Tyler
Piazza, Andrea Jean
Resendes, Stephanie L.
Robb, Melissa
Rotar, Monica Livia
Samways, Brian
Saunders, Donna J.
Schiepan, Jessica
Shoulders, James
Straatman, Heather Jean
Verzyl, Alison Lynn
Ziegler, Ronnie James
The Insurance Institute
of British Columbia
Abraham, Alfonso Garcia
Alem, Abel
Anderson, Jessica
Arnold, Tracey
Au, Jason Tsun-Hin
Beagle, Shelly A.
Beemish, Athina Karolina
Bigelow, Carolyn
Bjornson, Marvin Carl
Blair, Courtney Anne Elise
Brach, Parmjit Singh
Brambleby, Leah
Buiza, Arles Christian
Cabano, Theresa Ann
Cameron, Crystal
Cander, Melissa Jean
Caron, Michael Julien
Carr, Stephen
Carter, Rhys Harrison
Castel, Shannon
Catalan, Pedro A.
Chan, Tyler Tai Leung
Chang, Christopher Douglas
Cheng, Aimei Amy
Chin, Susan
Chou, Cheryl Heng Pei
Chow, Audrey
Churchill Browne, Miguel Andres
Chute, Lindsay Kaye
Graduating Chartered Insurance Professionals (CIP)
Continued
Coley, Aaron
Davies, Melanie
Denton, Spencer
Dickens, Thomas Martin
Duffy, Shannon
Duncan, Dara-Lee Dawn
Eckert, Jamie
Elhalhuli, Angie
Esposito, Anthony Frank
Fitch, Edward
Fitzgerald, John Dennis
Gerak, Sherri-Ann
Ghaug, Amanprit
Gill, Sheila Rose
Gojevic, Jessica L.
Grant, Chari L.
Guerrero, Jo Ann
Hansen, Heather Leanne
Harper, Jacqueline Dyane
Harris, Delwen
Hawk, Sarah
Hon, Tiffany Erin
Huopalainen Stephenson, Michelle
Jackson, Geraldine
Johnson, Barbara Rae
Jones, Graeme
Jones, Christina
Katinic, Josipa
Kaur, Manpreet
Koh, Timothy
Krzywicki, Sara Ellen
Laakmann, Riana
Laurel, Dino
Leung, Connie
Leupen Irvine, Lauren
Lewis-Fears, Kelly Nadine
Li, Emily
Lien, Mai
Lin, Lilibeth Mirasol
Liu, Rinawati
Lively, Braden
Lockyer, Linda Marlene
Matheson, Gelareh
McCormack, Lira Laporte
McKenzie, Melissa Katherine
McLeod, Robert Alexandar
Megson, Emma
Mills, Adam Philip John
Misewich, Kailyn Rose
Mitchell, Leann
Murray, Elizabeth Anne
Ormond, Dawn D.
Park, Joshua
Parslow, Katharine Anne
Passmore, Tara L.
Portugal, Andrea Alejandra
Powell, Saul Ahrens
Prasad, Cynthia
Qiu, Hui
Rai, Livleen
Ridley, Norman F.
Rust, David Kenneth
Schneidmiller, Mervin Dale
Sharma, Lalitha
Shauntz, Adam
Slade, William
Steeves, Julia Morgan
Stein, Peter Matthew
Stewart, Clare
Stewart, Pamela
Stonkus, Alexander Charles
Suh, Susan
Tam, Kelly
Ugandeeva, Daria
Urquhart, Ian Murray
Valle, Brooke Ellen
Vestergaard, Keely Ann
Vickers, Brittany D.
Wang, Jiong Gang
Wang, Clarisa Wen Li
Warkentin, Andrew John
Wen, Ping Judy
Williams, Shannon
Wolfe, Stephen
Wong, Kim Gim Foon
Xin, Yu Cong Lily
Yau, Stephanie
Youosfi, Shekib
Yu, Richmond
Yuan, Cynthia Xin
Yung, Fiona Sze Ting
Zhang, Jacqueline Q.
Zhou, Amanda Bi
The Insurance Institute
of Manitoba
Comte, Joanne
Coughlin, Matthew
Elliott, Catherine Genova
Ethier, Annette
Hewitt, Angella
Jaswal, Rahul
Klassen, Sharon
Krahn, Mark D. J.
Lohnes, Jennifer
Magarrell, Alexa Christine Powell
Monita, Steve
Nichol, Curtis D.
Olcen, Erinn
Peterson, Deise Duarte
Rana, Himani
Reznik, Lisa
Rondeau, Darren James
Sahaidak, Christopher A
Taronno, Sandy
Tidsbury, Keri M.
Zacharias, Lee-Ann
The Insurance Institute
of New Brunswick
Allen, Kelly Jean
Alward-Warren, Shelley
Anderson, Kristi
Arseneault, Kerry Lynn
Chedore, Stephen
Comeau, Marcel
Cormier, Janique Natacha
Deuville, Karen Francine
Fougere, Natasha E.
Gibson, Kurt
Harrison, Simon
Hartling, Heather Leanne
Hicks, Gail C.
Hutchings, Katherine L.
Lattie, Robyn Dorothy
LaTulippe, Andrea
Lewis, Shelley R.
MacGillivray, Catherine
Mazerolle, Andre Joseph
McDonald, Jody Lynn
McLeod, Shawn Reid
Mott, Melissa Anne
Murray, Tanya
O'Donnell, Kevin Greg
O'Neill, Keith Stanley
Osmond, Brent Kell
Price, Jill Helena
Rideout, Pamela
Robichaud, Kimberly Dawn
Rocca, Karen P.
Secord, Gordon
Simpson, Stacey Amanda
Smith, Jillian Sally
Stevens, Candice
Syme, Louise Ann
Trites, Tyler James
2013 – 2014 Annual Report 83
Graduating Chartered Insurance Professionals (CIP)
Continued
The Insurance Institute
of Newfoundland & Labrador
Boland, Melissa D.
Chafe, Heather
Cheater, Jeremy George
Foran, Matthew
Pickett, Gina
Pomeroy, Laura K.
The Insurance Institute
of Northern Alberta
Alami, Nahhid
Andrews, Felicia Marie
Barry, Mamadou Oury
Baumgartner, Barrett Dale
Beller, Matthew Allan
Benjamin, Leor
Carducci, Ashley
Chauhan, Yuvinder Singh
Cheung, Vivien Man Wai
Chiza, Barnabas
Chong, Steven
Cooper, Colleen Michelle
Day, Kevin Christopher
Domaradz, Jakub
Gagnon, Nicholas
Gallimore, Brian
Geddes, Glenda
Hicks, Donna
Hoblyak, Nicole
Hordyski, Carter Charles
Hurd, Daryl
Johnston, Sarah
Kilduff, Desiree
Leong-Seah, Ken
Mackenzie, Sarah Nicole
Mahoney, Christopher
Maslyk, Shaun
McDermott, Mark
Morse, Diana Elizabeth
Namubiru, Irene
Ndebele, Sithembinkosi
Nelson, Sherry
Nordstrom, Simone
Pepin, Angela Marie
Ramaswamy, Asha
Robinson, Kyle J.
Schott, Leanne
Sichkaryk, Christy
Skowronski, Leah C.
84 The Insurance Institute of Canada
Sotto, Marvin
Sullivan, Pamela J.
Sullivan, Lana
Taskey, Hailey
Thapliyal, Prakriti
Tranberg, Jennifer
Wankhade, Anita
Wasieczko, Christine Ann
Yaghi, Krystle Salena
Zillman, Harry Karl
The Insurance Institute
of Nova Scotia
Bardsley, Heidi Lynn
Bragg, Shannon Kathleen
Campbell, Catherine Jane
Coghlin, Heather L.
Dash, Bradford Karl
Drew, Elizabeth
Dunn, Matthew John
Evans, Dawn Nicole
Gallant, Sylvia
Gillis, Barbara L.
Hartlin, John Alden
Heydenrych, Pieter Walter
Hilton, Heather Ann
Hynes, Siobhan Leigh
Iyoupe, Shelly Lynn
LeBlanc, Melissa Ann
Marren, Khala Alyse
Morgan-Westall, Joanne Lynn
Murray, Denise Marie
Nixon, Michelle Anne
Pelrine, Diana L.
Rice, Katie Ann
Sawler, Bonny S.
Scallion Whiston, Kara-Lynn
Stade, Sean Anthony Patrick
Tarrant, Brenda
Tough, Carolyn J.
Trimm, Amber Nicole
White, Rebecca
The Insurance Institute of Prince
Edward Island
Docherty, Kendall
Johnston, Shawna Lee
Smith, Rudy
Thomas, Regan Lynn
The Insurance Institute
of Saskatchewan
Ermel, Kristin Maria
Fluter, Tricia
Harrigan, Angela
Kwasny, Keary
Larsen, Edna
McCann, Krista
Meacher, Shaun Adrian
Robertson, Mellissa
Schulz, Leanne
Sombach, Heather L.
Taschuk, Robert Edward
Tremblay, Wayne
Vass, Jeffery G.
Whipple, Chrystal H.
Williams-Gordon, Alicia
Woloshyn, Jordan
Wrishko, Cindy Lisa
The Insurance Institute
of Southern Alberta
Bailey, Anita
Bartlett, Lori Ann
Bousfield, Joy
Chana, Nirmal
Cheema, Lakhbir
Chiu, Cindy
Chrapko, Daniel Terrance
Dawe, Andrew Michael
Deb, Dola
Deshane, Patrick
Dunstan, Mark J.
Finkbeiner, Cory
Gauthier, Julie Ann
Gilani, Hasaan A.
Goldspink, Sherry A.
Gough, Darren
Goundry, Linda
Hales, Tracy L.
Hannaford, Dan
Hawkins, Christopher
Hawthorne, Courtney
Hula, Katerina
Hutchinson, Rhonda Lynn
Jariwala, Binita
Johnson, Kyle
Kennedy, Robyne T.
Kouri, Jennifer
Graduating Chartered Insurance Professionals (CIP)
Continued
Krpan, Marijana
Leuty, Regina
Lohnes, Darren Keith
Lunt, Stacey Lynn Mary
MacDonald, Heather
MacDonald, Candace
Mah, Fawn Diana
McInnes, Pennie Esther
McLaughlin, Tracy Ann
Noble-Smith, Timothy David
Parker, David Bruce
Paul, Michelle
Philps, Kim
Prentice, Wanda May
Ray, Rosario
Short, Raymond Michael
Silas, Pradeep
Steinley, Larissa C.
Suchlandt, Emma
Sutherland, Ian Thomas
Tait, Rachel
Tetrault, Alain R.
Thornton, Sabrina
Timmermans, Chantelle L.
Truong, Amy
Unger, Lyndon Bernt
Walker, Grant Thomas
Weber, Steven Andrew
Wirsche, William Nolan
Wong, Chris
Wong, Livia
Zeng, Cynthia Nan
2013 – 2014 Annual Report 85
Associated Local Institutes and Chapters
The Insurance Institute of Canada
18 King Street East, 6th Floor
Toronto, ON M5C 1C4
Telephone: (416) 362-8586 or 1-866-362-8585
Fax: (416) 362-2692
www.insuranceinstitute.ca
IICmail@insuranceinstitute.ca
Insurance Institute of Ontario
GTA (Greater Toronto Area)
18 King Street East, 16th floor
Toronto, ON M5C 1C4
(416) 362-8586
Fax: (416) 362-8081
gtamail@insuranceinstitute.ca
L’Institut d’assurance
de dommages du Québec
1650 - 1200, avenue McGill College
Montreal, QC H3B 4G7
(514) 393-8156
Fax: (514) 393-9222
montrealcourriel@institutdassurance.ca
The Insurance Institute
of British Columbia
1110 - 800 West Pender Street
Vancouver, BC V6C 2V6
(604) 681-5491
Fax: (604) 681-5479
IIBCmail@insuranceinstitute.ca
Cambrian Shield Chapter
c/o 18 King Street East, 16th floor
Toronto, ON M5C 1C4
1-866-362-8585
Fax: (416) 362-8081
CambrianShieldmail@insuranceinstitute.ca
Edifice Le Delta 1
1300 - 2875, boul. Laurier
Sainte-Foy, QC G1V 2M2
(418) 623-3688
Fax: (418) 623-6935
quebeccourriel@institutdassurance.ca
Conestoga Chapter
101 - 515 Riverbend Drive
Kitchener, ON N2K 3S3
(519) 579-0184
Fax: (519) 579-1692
Conestogamail@insuranceinstitute.ca
The Insurance Institute
of New Brunswick
101 - 1010 St. George Boulevard
Moncton, NB E1E 4R5
(506) 386-5896
Fax: (506) 386-1130
IINBmail@insuranceinstitute.ca
The Insurance Institute
of Northern Alberta
204, 10109 - 106 Street NW
Edmonton, AB T5J 3L7
(780) 424-1268
Fax: (780) 420-1940
IINAmail@insuranceinstitute.ca
The Insurance Institute
of Southern Alberta
1110 Canadian Centre - 833 4th Avenue SW
Calgary, AB T2P 3T5
(403) 266-3427
Fax: (403) 269-3199
IISAmail@insuranceinstitute.ca
The Insurance Institute
of Saskatchewan
310 - 2631 28th Avenue
Regina, SK S4S 6X3
(306) 525-9799
Fax: (306) 525-8169
IISmail@insuranceinstitute.ca
The Insurance Institute of Manitoba
303 - 175 Hargrave Street
Winnipeg, MB R3C 3R8
(204) 956-1702
Fax: (204) 956-0758
IIMmail@insuranceinstitute.ca
86 The Insurance Institute of Canada
Hamilton/Niagara Chapter
1439 Upper Ottawa Street, Units 4 & 5
Hamilton, ON L8W 3J6
(905) 574-1820
Fax: (905) 574-8457
HamiltonNiagaramail@insuranceinstitute.ca
Kawartha/Durham Chapter
c/o 18 King Street East, 16th Floor
Toronto, ON M5C 1C4
1-866-362-8585
Fax: (416) 362-8081
KawarthaDurhammail@insuranceinstitute.ca
Ottawa Chapter
300 - 1335 Carling Avenue
Ottawa, ON K1Z 8N8
(613) 722-7870
Fax: (613) 722-3544
Ottawamail@insuranceinstitute.ca
Southwestern Ontario Chapter
101 - 200 Queens Avenue
London, ON N6A 1J3
(519) 432-3666
Fax: (519) 432-5919
Southwesternmail@insuranceinstitute.ca
The Insurance Institute of Nova Scotia
250 Baker Drive, Suite 220
Dartmouth, NS B2W 6L4
(902) 433-0070
Fax: (902) 433-0072
IINSmail@insuranceinstitute.ca
The Insurance Institute
of Prince Edward Island
(Re-routed)
18 King Street East, 6th Floor
Toronto, ON M5C 1C4
(902) 892-1692
Fax: (902) 368-7305
IIPEImail@insuranceinstitute.ca
The Insurance Institute
of Newfoundland and Labrador Inc.
151 Crosbie Road, Level 3, Chimo Building
St. John’s, NL A1B 4B4
(709) 754-4398
Fax: (709) 754-4399
IINLmail@insuranceinstitute.ca
Notes
2013 – 2014 Annual Report 87
2013/2014
PROFESSIONAL DESIGNATIONS
Chartered Insurance Professional (CIP)
Fellow Chartered Insurance Professional (FCIP)
CERTIFICATE PROGRAMS
Advanced CIP
ACORD Certified Expert
Adjusters’ Training & Education Series
Associate Customer Service
General Insurance Essentials (GIE)
Instructor Certification
Rehabilitation Benefits Administration
Risk Management Certificate
INSURANCE LICENSING & CE CREDITS
Brokers & Agents
Independent Adjusters
Life Licensing (LLQP/Accident & Sickness)
PROFESSIONAL DEVELOPMENT
Business/Management
Insurance/Technical
Interpersonal/Communications
The Insurance Institute of Ontario
18 King Street East, 16th Floor
Toronto, ON M5C 1C4
Toll-free: 1.866.362.8585
Phone: 416.362.8586
Fax: 416.362.1126
www.insuranceinstitute.ca
iiomail@insuranceinstitute.ca
The Insurance
Institute of Canada
Annual Report