NetWatchman®
Homeowner Reference Guide
Quick Start Guide
Operating NetWatchman
Based upon a typical configuration that has not been further customized after it was
installed we provide the following Quick Start Instructions. Read Appendix X for the
Operating Instructions customized to your installation.
Your NetWatchman was supplied with fobs that can be used to arm and disarm
the alarm system. If the system is entirely disarmed when you use the fob, the system will
arm. If you use the fob when the system is armed, it will then disarm.
Using the fob to arm or disarm
To Exit: Close all windows and doors; make certain no curtains will blow; remove pets
from the protected area. Touch your key fob. Listen for the beep – confirm the red arming
indicator turns on and is not flashing. The yellow indicator lights for ‘away’ mode and
flashes during the exit delay. Leave the premises within the exit delay (the factory default
is 60 seconds). If the exit delay is too short or you must re-enter, then disarm and later
arm again. Failure to leave within the exit delay may cause incomplete protection or a
false alarm.
To Enter: Touch your key fob within the entry delay time period (the factory default is
45 seconds). Expect the beeping and red arming indicator to turn off (typically within 3
seconds). If something goes wrong, expect a call from the central station dispatcher and
be ready to provide them with your password.
NetWatchman is Beeping On/Off
If NetWatchman is continuously beeping on then off then on…a serious failure has
occurred and your protection may be compromised. Proceed to the NetWatchman Master
Controller. (You may have multiple devices that look the same. The ‘Master Controller’
is the only device connected to outside communications such as phone or internet). Press
the ‘Disarm’ button on the Master Controller to temporarily silence the beeping sound.
Phone Service Problems (applies only to Telephone-based NetWatchman)
Every product that connects to the phone line must have a means of disconnection in case
of a problem. If you are using a Secure Phone Jack (RJ-31-X), read the Phone Line topic
in Appendix A. Disconnecting NetWatchman also causes you to loose protection.
Important – Read This
NetWatchman is not designed for life-safety applications. Never rely upon
NetWatchman where a failure could cause loss of life, injury or significant property
loss. NetWatchman is not approved by any agencies, public or private, for the
protection of life or property.
NetWatchman will only detect burglars in the room in which it is located.
Within that room, it may only protect a limited area based upon sensor location and
aiming. It is important that you determine the right level of protection for your site
and that you purchase, locate and aim sensors to obtain that level of protection.
Portable sensors may be bumped or moved causing them to no longer be aimed
properly – verify location and aiming often. If a sensor is detecting an alarm at the
end of the delay intended for exit, the sensor may not properly arm and may not
provide protection until manually re-armed.
NetWatchman includes an optional battery backup in case of power failure.
You must decide if this feature is required and, if so, which portions of the system
have batteries. Even with battery backup, a sufficiently long power failure will drain
the batteries and result in a loss of protection. Although these batteries are
rechargeable, batteries have a limited lifetime. They must be replaced when worn or
aged.
NetWatchman can be defeated by a skilled intruder. This includes both the
sounding of an alarm and the communication of an alarm. When NetWatchman is
communicating an alarm, there are many communications-related failures that can
occur and these failures may prevent NetWatchman from successfully notifying you
or authorities. NetWatchman is not a substitute for good physical security (for
example, locks – properly used). NetWatchman is not a substitute for insurance.
Emergency personnel will always arrive faster is you contact them directly
instead of activating NetWatchman. DIAL 911 directly if you need immediate help.
This is true of most alarm systems. Activating NetWatchman first may cause
NetWatchman to use your phone line further delaying your ability to dial 911.
This HomeOwner’s Reference Manual provides additional information
regarding limitations and proper use. Read the manual thoroughly. Special
attention should be paid to Appendix W (Terms/Warranty / Limitations), sections of
Chapter 2 detailing safe locations for NetWatchman, Appendix S and Appendix T.
Terms of Agreement are located in Appendix W.
Starting Your Installation? Here’s the Big Picture
• You must be familiar with the product location guidelines discussed in Chapter 2.
• Read Appendix A for Installation Instructions. The appendices that follow ‘A’
show connections for specific products you may have ordered. Read Appendix A
first then make the connections shown in the product-specific appendices. If you
are doing a typical installation of a Master Unit and one or more Modules, you’ll
read Appendix A then perform the step-by-step instructions in Appendix B.
• Upon receiving your order, we will email a form to you. This form provides us
with the information we need to set up your product/account. Complete this form
as soon as possible; there’s a simple ‘return’ button you can click on the form.
Your new product will not be useable until we receive and process your form.
As you read the step-by-step instructions in Appendix B, you’ll discover a point
where you will stop. This stop-point occurs before you apply power to any
NetWatchman device. You’ll be waiting for an email from us and that email will
not arrive until we process your registration form.
• Having processed your form, we’ll send you an email with Final Instructions.
When you receive this Final Instructions email you’ll be able to power-up your
system. These Final Instructions will cause your NetWatchman to call our
computers and receive your configuration.
Contents
Chapter 1: Introducing NetWatchman
Accessing Information
How Documentation is Organized
Requirements
Skills, Tools
Chapter 2: Planning Your NetWatchman Installation
High-Level Overview of NetWatchman
Using Motion Detectors For Burglary Protection
Do You Need A Secure Phone Jack?
What is a Panic Button? It is Needed?
Protection While You Are Asleep or At Night
Special Topic: Door Protection
Special Topic: Adding Hardwired Zones/ Sensors
Special Topic: A Single Master Unit with NO Modules
Special Topic: Smoke Detectors
Special Topic: Flood and Freeze Detection
Special Topic: Choosing Telephone Based NetWatchman versus Internet-Based
How NetWatchman Notifies You – Your Choices
Should I Order Battery Backup?
Web / Internet Cameras
Order Checklist / Placing Your First Order
Chapter 3: Understanding NetWatchman – How It Works
‘Master’ Controller and ‘Modules’
Motion Sensors
Arming and Automation Modes
Commanding NetWatchman with Key Fobs
How Your Alarm Works
Accessing NetWatchman From Off-Premises Via the Web
Accessing NetWatchman From Off Premises via Text Messages (cell, PDA)
Accessing NetWatchman From Off Premises via Tone Phone (pay phone, etc)
Receiving / Reviewing Logging Information
Manually Testing Your NetWatchman Burglar Alarm
How to Add / Change Features
Advanced Topics
Chapter 4: Automating Your Home with NetWatchman
What is Home Automation?
Many Automation Technologies – How Do I Choose?
House Codes and Units
Remaining SAFE in Your Automated Home
Security Lighting
Adding Time Clocks
Advanced Topics
Chapter 5: Operating Basics
What is Trouble?
Common Beeper / Sounds
Common Indicator Lights
Appendix A – Installation Instructions (applicable to all modules)
Appendix B – Installing A Table Top Master Unit
Appendix C – Installing A Sensor Module (Table Top)
Appendix D – Installing A Master Controller (Metal Enclosure)
Appendix E – Installing A Rev A Home Automation Module
Appendix F – Installing A Sensor Module (Metal Enclosure)
Appendix H – Installing Door Sensors / Wireless Receivers
Appendix I – Night Mode / Sleep Walk Feature
Appendix J – Using Your Clock Module
Appendix K – Installing a Wall Router / Temperature Sensor
Appendix L – Home Automation Power Line Modem (adding to Table Top Master Unit)
Appendix M – Notes Regarding Master Controller Phone Connections (RJ-31-X Cable)
Appendix O – Download Instructions
Appendix R – Regulatory Notices
Appendix S – Safety Notices Regarding Phone Lines and Radio Signals
Appendix T – Rechargeable Batteries – Limitations and Safety
Appendix U – Advanced Topic – Special Purpose Interfaces
Appendix V – Advanced Topic --- How Your Burglar Alarm Arms
Appendix W – Terms of Agreement; Warranty and Limitations
Appendix X – Customized Operating Instructions
This appendix is customized by our computers for your unique installation. It is not preprinted as part of this manual. You will receive a copy via email when your first order is
placed. Subsequent copies can be requested via the website.
NetWatchman is a registered trademark of Genesis Engineering Inc.
First publication Rev A – June 2006.
Rev B - Fall 2007; Rev C September 8, 2010; Rev D July 31, 2011;
Rev E September 30, 2012
Chapter 1 – Introducing NetWatchman
Accessing Information
NetWatchman is manufactured by Genesis Engineering Incorporated. Additional
information, including documentation, add-on features and remote access is found at our
website: www.x10home.com
We can be reached by phone at (408) 249-5034.
Throughout this documentation you will find references to additional information
available on the internet. Many of these links are case sensitive – if you are manually
typing the link into your browser you must correctly copy upper and lower case
characters.
Information You Need to Have – the HomeOwner’s Reference Manual
With every NetWatchman Master Controller we ship two relatively brief pieces of
printed documentation – the HomeOwner’s Quick Guide and the Important Notices. Both
of these printed documents are brief extracts from a much larger document, the
HomeOwner’s Reference Guide. This larger document provides a comprehensive
reference for NetWatchman including additional important information for planning your
installation, understanding complex features, additional safety information and adding-on
features. Given that this larger document is nearly 100 pages, many environmentally
concerned customers have requested that we no longer ship paper versions preferring
instead to access the larger document online.
You need to have this document as a reference! For an electronic copy visit:
www.x10home.com\pdfdocs\HOManual.pdf. If you are an existing customer who has
not yet obtained a printed copy and would prefer to receive the larger document in print,
call us for your free copy.
How NetWatchman Documentation is Organized
NetWatchman may find itself acting as a burglar alarm in a small, single room
apartment or with hundreds of sensors watching an estate-class home. It may be a simple
burglar alarm or an elaborate, highly customized system managing lighting, heating,
granting secure access to select employees, and notifying you of your child’s behavior.
Given the range of these applications it is necessary to ‘layer’ documentation.
Documentation is ‘layered’ in terms of technical complexity (more complex features are
in separately read documents) and ‘layered’ in terms of customization (you receive a
separate electronic document that briefly summarizes how your, individual NetWatchman
operates).
We’ve tried to keep much of the documentation ‘hierarchical’. So, for example,
the much shorter ‘Quick Guide’ has exactly the same chapter numbers and appendix
letters as its much larger ‘Reference Guide’ – it’s just that the chapters are much shorter
with much of the information omitted. The ‘Quick Guide’ Chapter 2 may only contain a
few brief paragraphs regarding motion sensors but the larger Chapter 2 in the reference
Guide provides a much fuller explanation while also discussing panic buttons, web cams,
etc. In addition to the ‘Quick Guide’ and ‘Reference Guide’ very advanced customers
and alarm industry professionals will find a series of White Papers and online-only
Appendices on our website – many of these are called out in the ‘Reference Guide’. So,
for example, Chapter 3 of the ‘Quick Guide’ provides only the most basic explanation of
how a NetWatchman burglar alarm is used when setup with factory defaults. The same
Chapter 3 in the larger ‘Reference Guide’ provides a tutorial of more advanced burglar
alarm features you, as a homeowner, can setup. That same Chapter 3 ‘Reference’ also
calls out additional Appendices and White Papers primarily written for alarm industry
professionals who may be customizing NetWatchman for commercial sites where
employees have restricted access based upon their employee IDs (or larger residential
sites where housekeepers may not have access to certain rooms, safes, etc).
Chapter 4 provides a tutorial for customers interested in the exciting capabilities
of Home Automation --- this chapter is understandably omitted from the ‘Quick’
documentation but found in the larger ‘Reference Manual’. Chapter 5 is a brief summary
of indicator lights, sounds, etc.
Visit our website and click on the ‘My Ideas’ tab – you’ll find even more
documentation showing you the vast library of add-on features. Much like music
downloads, you can select and customize the features you want and they’ll be added to
your NetWatchman. Chapter 3 of the larger, ‘Reference Manual’ also discusses the
process of ‘downloading’ add-on features.
And speaking of Customization, every NetWatchman has the capability of
creating its own individualized instructions. Referred to as ‘Appendix X’ this
electronic/printable document is an add-on appendix to the ‘Reference Manual’ and
explains how your unique NetWatchman is currently customized. You can obtain this
electronic document without charge as often as you prefer via email by making a request
on the web. Chapter 3 briefly introduces you to the free web access that comes with every
NetWatchman.
Models
Your system includes one of the following three model-types;
• A Telephone-based model that connects to our servers and the internet using a
standard phone line;
• A internet-based based model that plugs directly into your internet router (TCP);
• A cellular-radio model that connects to our servers/internet via cellular/wireless
All three models provide you with virtually the same features.
Requirements
• You must have an email account
• The telephone based-model requires that you have voice/telephone service
available on a phone jack. Long distance service on that phone number is also
required.
• The internet-based model requires that you have broadband internet. This includes
services such as DSL or cable-modems. You must have a router with at least one
(preferably two) spare, hardwired internet ports (jacks on the router).
• You must have access to the internet – although you do not need a computer at the
site
•
Never mount a NetWatchman product outdoors or in the attic (requires a dry
location; normal living temperatures).
Notes regarding the telephone-based NetWatchman’s requirements:
NetWatchman uses your standard voice phone service for communication. No
broadband connection is required or used. NetWatchman links to the internet through our
computers over a dialup connection and those computers may not be in your local area.
As such, certain features may place toll calls and long distance service is required. We
have several communications alternatives for your choice and these are discussed in
Chapter 2. Subscribing to CallerID from your phone service provider is not required but
does enable several additional features. As a professional grade product, NetWatchman is
compatible with secure phone jacks typically used by banks, jewelry stores, etc. You may
elect to have a secure phone jack (known as an RJ-31X) installed by your phone service
provider – but this is also not required (more on this topic in Chapter 2).
For more information on phone line requirements visit:
http://www.x10home.com/pdfdocs/PHONWARN.pdf
(upper and lower case on this URL are important)
You must be able to receive and send email. You must also be able to access an
internet site via the web. You must be able to read Adobe documents and fill out Adobe
forms (a capability that is already common to almost every computer). Except in very
rare cases, NetWatchman never connects to your computer. As such, no computer is
required at your NetWatchman site. (There are a very few, very advanced features used
by our most technical customers where a PC connection adds features --- but this is rare).
In most cases, when you add or change features you’ll use the internet, email and Adobe
forms --- we’ll handle it from there. If you are a very, technical person and want to
perform your own customization, we’ll provide a windows-based software package
named NetHome/PC.
Skills and Tools for Installation
There are three ‘flavors’ of NetWatchman products. Though the features are
almost the same, the physical packaging and installation skills differ. Our ‘Table Top’
products are designed for installation simplicity and portability. Chapter 2, Planning your
Installation, focuses exclusively on these table-top products.
For ‘Table Top’ Products:
• No special skills or tools are required.
A second flavor of NetWatchman is our ‘metal enclosure’ products. As the name
suggests, these products are packaged in more rugged metal boxes. They are typically
mounted to a wall in a closet. Some of these ‘metal enclosure’ products are available for
consumer purchase as ‘special order’ items. A third ‘flavor’ of NetWatchman are
products optimized for the tools, skills and labor economics of professional installers.
The ‘metal enclosure’ products and ‘professional labor’ products are not discussed in this
manual.
Some advanced features may require some additional skills. As discussed in
Chapter 2, most customers will use table-top motion sensors and very few customers will
need door sensors. Door sensors require some basic mechanical skills. If you are an
advanced customer using NetWatchman to control sprinklers, we assume that you already
know how to install any, typical electronic sprinkler timer system. If you are an advanced
customer using NetWatchman to control your thermostat, special skills may be required
(see Chapter 4). Sprinkler installations and thermostat installations require wire stripping
skills, basic household mechanical skills and the ability to follow directions that include
labeling multiple, color-coded wires.
Chapter 4 also discusses skills associated with home automation devices. You
may choose to use plug-in automation devices. Other than observing basic safety rules,
no special skills or tools are required. However, mounting home automation devices in
wall-mount electrical boxes connected to your home’s electrical wires requires special
skills. Some of these devices are ‘two wire’ devices similar to mounting a standard
dimmer. Some of these devices are ‘four wire’ devices requiring very professional skills
– call an electrician.
Chapter 2 – Planning Your Installation
NetWatchman – A High-Level Overview
Most of our consumer-installable family consists of ‘table-top’ devices --- small
enclosures that are intended to sit on tables in your living spaces. No mounting or tools
are typically required for these products. The photo below shows a typical device.
Although a motion sensor is optional, most devices in most rooms will have the motion
sensor (shown mounted in the rear). An optional battery backup module plugs into the
back (not shown) and can rest on the floor or conveniently out-of-view. In addition, the
device has a power transformer that is plugged into a wall outlet. Most table-top devices
have a small receptacle on the top/back corner. You will receive several small, secure
electronically encrypted keys that command NetWatchman when briefly touched to this
receptacle. (The key holders can also attach to your key chain).
In the most minimal installation a single, large, common room is protected with a
single motion sensor. This device in this first room is the master unit. There is only one
master unit. The master provides ‘brains’ for the entire system and also requires a
connection to your phone line. For greater protection and redundancy, most households
will optionally add additional motion sensors in other rooms. These add-on devices are
referred to as modules. While the most common type of module provides alarm
protection in an add-on room, other modules can be purchased to add very different
capabilities such as operating lights, thermostats, sprinklers, panic/medical buttons, etc.
In addition to expanding the installation by purchasing additional modules, features can
be purchased for downloading into the master unit. This is similar to acquiring a new
ringtone for your phone or a new music download for your MP3 player. Because of this
modular, expandable approach, NetWatchman can provide inexpensive protection in a
small apartment/vacation home while also being expandable to provide estate-class
protection in a very large home.
NetWatchman can be accessed remotely via the internet (see Chapter 3). When
NetWatchman detects an alarm that requires your attention, it can notify you via several
different means. These choices range from simple/automated emails sent to your pager
through full professional monitoring in which trained personnel offer assistance and then
notify authorities.
Planning Your Installation – Key Questions
After reading this chapter you’ll be able to answer the following questions:
• How Many Modules do I need? Where do I place the Master unit and Modules?
The answer to this question will be influenced by several related topics:
o Do I need protection while I’m at home/asleep or only while away?
o Do I need panic / medical buttons to summon aid?
o Do I need a secure phone jack?
o What are the ideal locations to provide protection and avoid false alarms?
o What are the ideal locations to provide convenient access for arming and
disarming with my key fobs?
• How do I want to be notified by NetWatchman? What level of service best meets
my security needs?
• Do I need home automation (including increased security by controlling my
lights)?
Using Motion Detectors For Burglary Protection
Given sufficient skill, time and equipment, every alarm system can be defeated. Adding
security adds not only cost but could also make your own home unfriendly to live in.
Protecting an art museum or a home that would be specifically targeted by professional
burglars is very different than protecting the average home. Selecting the right security
design, then, is a tradeoff that only you can make based upon your needs, your budget
and the convenience of moving about your own home.
The consumer-installed version of NetWatchman relies almost exclusively on
motion detectors. How these devices operate is discussed in more detail in Chapter 3 of
the Homeowner’s Reference Manual. A single motion detector protects only the room it
is located in. It must visually ‘see’ the space in front of it (objects, including most
glass/plastic, will block that view and create an un-protected space). The area that it
protects will vary based upon height, temperature, etc. However, as a general practice, it
will ‘see’ a space that extends about 20-30 feet out across an angle of about 70 degrees
(sort of like a quarter head sprinkler). Though not required, it is common to place a
motion sensor in the corner of a room where it will have a substantial view of the room.
It senses any change in the thermal (heat) pattern of objects within its vision (for
example, a warm, moving human being). Although curtains are not ‘warm’ they are an
example of something that might move and change the way sunlight shines on the floor.
For obvious reasons you should avoid aiming a motion sensor within 8 feet of an air duct
and avoid aiming a motion sensor at point-heat sources (fireplace, stove, automobile,
water heater, etc). This restriction does not apply if you know with certainty that this heat
source will always be cold when you arm the alarm. Avoid aiming the motion sensor
directly at the sun or mirrored surfaces that see bright sunlight. Do not place a cordless or
cell phone within 8 inches of the motion sensor. Although it is generally not a problem in
most living spaces, avoid locations where a spider is likely to build a web around the
sensor. If you own pets, they should be removed from the protected areas before you arm
the alarm. (If you must allow your pets to stay in the protected area, you’ll need to have
NetWatchman installed by an alarm company. NetWatchman is compatible with very
sophisticated motion sensors that are pet-friendly. But, these sensors require advanced
installation skills). The motion sensors used by NetWatchman are reliable over a wide
range of temperature. However, when testing your sensors you should be aware that
motion technology is generally less-sensitive in rooms that are very warm (greater than
80 degrees).
While our table top sensors are a convenient form of protection, some additional
caution is advised. Because these sensors can be bumped (while dusting, perhaps touched
while arming/disarming, etc), their position can be changed. If this occurs while
disarmed, no false alarm will occur. But, the sensor might be bumped into a new position
where it is no longer aimed properly. This could reduce/eliminate protection or cause the
sensor to be aimed at a false-alarm-producing heat source. If you are using table top
motion sensors, always check to be certain that the sensor remains properly aimed.
Using motion sensors as the primary method of protection results in cost effective
protection of whole rooms and makes this version of NetWatchman consumer-installable.
But, only you can determine if this approach is right for your needs. This approach
assumes that your most likely burglar chooses your home at random, that he does not
know the specific location of valuables and that he does not know the specific location of
sensors. In this approach we therefore assume that the burglar will wander through
multiple rooms and eventually be detected by one or more motion sensors. Because
motion sensors are only located in a few rooms, it is possible for a burglar to enter and
exit through other rooms and go undetected. Given the profile we’ve proposed for your
home’s typical burglar, we believe detection is likely and that a few-room motion-sensorbased approach is cost effective. Again, this is a decision you make based on your needs.
For protection while you are away we suggest the following guidelines for locating
NetWatchman devices:
• Place at least one, preferably two (the more the better) in high traffic rooms especially
on the first floor and towards the core/center of the house. Remember your goal to
detect someone wandering through the house --- high-traffic rooms are key.
• Adding more than one motion sensor not only adds protection, it also adds
redundancy. NetWatchman sends a special high-confidence alarm signal to the
central station when it knows that multiple sensors are all confirming the same alarm
• Every NetWatchman includes a small plug-in power supply with 6 feet of cord; this
could be a factor in selecting placement
• Table Top sensors require a flat, stable surface to rest on; this could be a factor in
selecting placement
• Consider a motion sensor in your master bedroom. Many burglars will seek this room
because it is more likely that they will find watches, wallets and other easily removed
valuables. Although one or two high-traffic rooms on the first floor should be a
priority, a master bedroom is a good place to catch a ‘wandering burglar’
• The Master unit requires a phone or router connection (depending upon model). This
may be a factor in placement. If you need a secure phone jack (next topic paragraph),
placement of the secure phone jack will almost certainly decide the master unit
location
• You’ll need to plan a module location where you can easily arm/disarm as you exit
and return. Sensor modules and the master unit have the small receptacle that is used
for your key fob. As such, the most cost effective approach is to select one of the
high-traffic rooms based upon its proximity to the door you will most often enter and
exit through.
• Observe the false alarm rules for motion detectors discussed on the previous pages
(hot objects, moving objects, air ducts, sunlight, pets). Room corners are common
locations. The sensor must have line-of-sight vision of the protected area. Remember
the safety rules that NetWatchman devices are not designed for wet locations, outdoor
locations or extreme temperatures (e.g. attic).
• Do not locate a NetWatchman motion sensor within 8 inches of a cordless phone.
• Every NetWatchman module must be located within 150 feet of another
NetWatchman module. Adding more modules improves network reliability and
redundancy.
•
•
Most NetWatchman products have small, non-skid ‘feet’ for stability on a table-top
surface. Though such non-skid pads are common on other appliances, stereos, DVDs,
phones, etc, caution is advised when locating NetWatchman on fine/expensive
finished furniture where prolonged contact may leave a mark.
In a best case scenario, NetWatchman needs about 20 seconds to send an alarm
message. Select a Master Unit location such that an intruder is unlikely to find and
destroy the Master Unit.
In the topic paragraphs that follow we will examine three special cases that may further
influence placement of your modules.
Do You Need A Secure Phone Jack?
Over 20 years ago the alarm industry worked with phone companies and the Federal
Communications Commission to define a high security phone jack known as an RJ-31-X
jack. The FCC requires phone companies to support this type of phone jack. With an RJ31-X phone jack, phone service enters your house and is wired directly to the security
jack. A separate circuit leaves this special phone jack and returns to a point where it is
then distributed to standard phone jacks throughout your house.
This means that the alarm system has priority over all other phones. When the alarm
system needs to use the phone line, it physically disconnects all other phones from the
telephone company (they go dead). Additional technical information, including wiring
diagrams, is found on our web site:
http://www.x10home.com/pdfdocs/RJ31Dwrg.pdf
http://www.x10home.com/pdfdocs/RJTest.pdf
Although we have provided wiring diagrams, wiring an RJ-31-X requires particular skills
(especially if you have DSL). If you need an RJ-31-X jack, we suggest that you pay for
installation by your phone company or a phone installer (ask for a quote but expect a
typical price of around $100).
Do you need the secure phone jack? This is a decision only you can make. Without a
secure phone jack, a skilled intruder can pick up any phone in the house and effectively
block the important outbound phone call that summons police. Professionally installed
alarms protecting businesses always use this special jack. High quality, professionally
installed residential alarms almost always use this special jack. However, many
consumer-installed alarms do not use the jack. We’ve even seen some bargain systems
installed by professionals who have chosen not to install a security jack.
As a professional grade product, NetWatchman can be used with either an RJ-31-X
security phone jack or a traditional RJ-11 standard phone jack (we supply the RJ11 cable
with NetWatchman. The RJ31X cable is a very inexpensive available accessory).
If you are going to install a new RJ-31-X jack, this decision will likely impact the
placement of your NetWatchman Master unit. A new wire will need to be run from the
new jack to the point at which phone service enters your house. If you pick the wrong
location for the new jack, you may significantly increase the labor cost being billed by
your phone company. Typically, the jack is least expensive to wire when it is on an
externally facing wall somewhere close to the point at which your phone service enters
the building. Have several locations in mind when your telephone company installer
arrives (locations that also meet the needs of the NetWatchman master). We suggest that
you not commit the installation of your NetWatchman master until after the RJ-31-X is
completed. We strongly urge you to perform the RJ Test procedure (see URL above)
before your telephone installer leaves. If done improperly, an RJ-31-X may interfere with
your DSL service. Recheck any such services before the telephone installer leaves.
What is a Panic Button? It is Needed?
In the topic paragraph that follows, we’ll discuss protection while you are living in the
house (not away from the house). The least expensive means of providing such
protection, if it is needed at all, is a panic button. Alarm manufacturers use this term to
describe a variety of features. Indeed, NetWatchman offers nearly a half dozen feature
variations of a button you can press that somehow summons aid. The most common
form of a ‘panic button’ will turn on a beeper/sounder and send a specially coded signal
to the Professional Dispatcher. If you have Professional Monitoring, the dispatcher will
call your premises to offer assistance (and will require a password). A police dispatch
follows if there is no answer with password and the police are informed that this is a
manually activated panic. If you have our home automation feature set, you may wish to
have ‘panic’ turn on selected lights.
While we advocate panic buttons, we also need to remind you that the fastest
form of help is dialing 911 (your local police emergency number). Activating your
alarm makes noise and turns on lights to scare the bad guy…but it actually slows police
response when compared to directly dialing 911.
Because we’re talking about Planning Your Installation in this chapter, we’ll
focus on the need for a physical button that summons aid --- you’ll be able to associate a
specific feature by making a software selection at the time of purchase.
Focusing entirely on the physical button and not the software feature it performs, there
are three methods of implementing a physical button.
• Every Display Module (not the master) has a button on the rear of the module. By
ordering a software download feature, you can use this button to implement
several types of ‘panic’ features. This is the simplest and least expensive method
of adding a ‘panic’ feature.
• Every module/master that supports an add-on sensor can also add-on a button.
This wired panic button looks similar to a ‘call button’ found next to hospital
beds. Note that this may also impact how you plan the placement of Modules.
Priced at about $65, this is a special-order item – call us for availability.
• If you need a hand-held panic button (similar to a garage door opener),
NetWatchman offers a handheld radio device with a range of approximately 60
feet. It has two buttons (you can program the buttons to perform different asks).
Please note that any hand-held wireless device is likely to have ‘dead spots’ – like
your cell phone, there are places where it may not work and these ‘dead spots’
may move over time. Cost varies with model/features – though his is typically the
most expensive approach ($90-$200). This is a special order item – call us for
availability.
Protection While You Are Asleep or Moving About
When professionally installed in commercial buildings, NetWatchman can be
configured for very complex arming rules. For example, individual employees typically
have their own fobs and some employees’ fobs may access to portions of the building
while others are restricted. This very same software and capabilities are also in your
NetWatchman. In fact, your table-top motion sensors can be used to protect portions of
the house while other portions remain disarmed. Unfortunately, while your Master
Controller, Modules and Sensors have these capabilities, it may require hours of very
professional skills to configure NetWatchman for these features. And, this work requires
knowledge of your floor plan and how you live in the house --- making it even more
difficult to cost effectively offer such customization. For this reason, the consumerinstallable version of NetWatchman focuses on protection while you are away. When
approaching the topic of protection while you are not away, here are some guidelines:
• If you need help while you are at home, you should generally dial 911. This is the
fastest way to summon aid. Knowing this fact, you may not need additional
protection and may not need to read any further in this topic.
• If you want to scare an intruder away, consider ‘panic buttons’ as discussed
previously. This may actually delay police response but will make noise and, with
home automation, could be used to turn on lights. This is much less expensive
•
•
•
than adding sensors for night or perimeter protection. Knowing this fact, you may
not need to read any further in this topic.
If you need to move about freely while sensors protect windows and doors, you’ll
need a perimeter alarm. This is a very labor intensive and expensive type of
alarm. Every window or door will cost between $70-$100. NetWatchman can be
used for this purpose but you’ll need to arrange for professional installation.
If, after reading these guidelines, you believe that you need protection while you
are asleep then one of the following must generally be true:
You place a Module in every sleeping space so that everyone can arm/disarm
before leaving their sleeping space; While this does add costs (your planning step
will need to include additional Modules), it is simple to implement and simple to
use.
Your house floor plan allows you to locate sensors in high-risk, high-traffic areas
that are segregated from your sleeping areas. The best example is a two story
home where the bedrooms / bathrooms are located upstairs and the most likely
burglar entry points are all downstairs. In such homes you’ll need to plan sensorequipped modules such that sensors in your sleep areas are pre-selected to notarm in At Night mode while they will arm in Away mode. We offer two software
products for setting up this type of Night Security. Both are discussed in more
detail at www.x10home.com/pdfdocs/AppendI.pdf An even deeper discussion of
advanced arming features is found at www.x10home.com/pdfdocs/ArmFeat.pdf
Special Topic: Door Protection
The consumer-installable version of NetWatchman assumes that your primary protection
is from motion sensors. In some installations, you may wish to protect a few doors. In
addition, there are some advanced features that require (or work best) when a door sensor
is available. For example, one advanced feature permits you to automatically disarm
when your housekeeper enters through a specially authorized door in a specially
designated time window (greatly simplifying housekeeper access). Although this feature
could use a motion sensor, it works best when a sensor is installed on, for example, the
front door. Similarly, having a sensor on the garage door enables some advanced features.
Most customers will never use door sensors and can skip the remainder of this paragraph.
For customers who may be considering door sensors, we have identified five ‘use cases’
where door-type sensors may prove handy:
• Burglary protection for a special closet that may contain valuable items (advanced
customers may choose to leave this valuable closet ‘armed’ when housekeepers or
guests have used their key to otherwise disarm the system);
• Monitoring a special room/closet that is ‘off limits’ to school age children when
they are at home alone – you’ll receive a special log entry or email if they break
the rules. Other uses include protecting gun racks, liquor cabinets, etc. These may
also be spaces where housekeepers and guests are disallowed. This usage does not
dispatch police.
•
•
•
Protecting a front door or other main access door where you intend to use the door
opening to make a disarm decision (If you believe that your front door is always
locked, is physically secure (no glass windows) and that all key holders are
trusted, then the act of opening this door can be used to automatically disarm your
alarm – making the system truly simple to use. Note that the front door must open
first before any other sensor detects motion. For housekeepers and guests, you can
further restrict this capability by time/calendar and other factors.
Protecting the garage door used by your automobile (same rationale as above; this
type of sensor requires extensive mechanical skills for proper installation);
Protecting a bedroom door (enhances burglary protection while you are ‘Away’;
If you are a person who closes your bedroom door at night, you can use the
opening of this door to tell other sensors in night mode that you are leaving the
bedroom --- temporarily disabling those other specially designated sensors as you
walk to the bathroom or kitchen);
When NetWatchman is installed by a professional alarm company, ‘concealed’ sensors
can be built into the door frame – nothing is visible. This type of sensor requires very
extensive skills and seven foot long drill bits --- should not be attempted by a consumer
and typically costs $70/$100 per door if done professionally. Consumer installable
sensors will almost always be visible. If you are contemplating installing your own door
sensors, NetWatchman offers several alternatives (with wires and wireless/radio). For
more information read www.x10home.com\pdfdocs\Doors.pdf.
For those customers who also choose to optionally install Insteon Home
Automation, note that a wireless door sensor is also available from Insteon. Because
Insteon may not operate during a power failure, Insteon door sensors should not be used
for critical burglary protection – use only for supplementary protection or features.
Special Topic: Adding Hardwired Zones / Sensors
The vast majority of our customers will use our standard Status Display (Slave) Module
on their Zigbee network and will typically mount a motion sensor on that module.
Technically advanced customers may wish to add many additional hardwired sensors
which they supply. While this is rare, we will note here that the NetWatchman family
includes several members which provide multiple, hardwired zones. Even the standard
Status Display/Slave actually has 4 hardwired zones. There are significant technical
restrictions on how these zones might be used and professional wiring skills are usually
required. Contact us for additional information.
Special Topic: A Single Master Unit with NO Modules – Standalone Master
Genesis Engineering Inc offers a standalone version of its NetWatchman master unit.
This product is ideal for protecting a single room in an apartment or vacation home. You
can also add home automation to this standalone product for controlling lights and
appliances as described in Chapter 4. While this product is more economical, it lacks the
networking capability--- you cannot later add modules or additional sensors beyond the
optional home automation module.
Special Topic: Smoke Detectors
Please remember that NetWatchman is not a Life Safety Product. You must not use
NetWatchman in circumstances where a failure could cause loss of life, serious injury or
substantial property loss. Also note that many states and several cities regulate fire alarm
systems. Even though individual sensors may have approvals, many regulations require
that the whole system be approved or certified. Many states require special licenses for
persons who professionally install fire detection systems. NetWatchman is not an
approved fire safety system. Automatically dispatching the fire department on any
illegally installed fire alarm could result in substantial penalties. Only you can determine
the legality for your location.
Noting these significant limitations, NetWatchman does offer a wireless smoke
detector. This detector is available as a special order item to professional installation
companies. Contact an alarm industry professional and ask them to contact us for
limitations / order details.
Special Topic: Flood and Freeze Detection
Please remember that NetWatchman should not be used in circumstances where a failure
could cause substantial property loss. Flood and freeze protection often requires special
skills to determine the best location for a sensor. Even with proper installation, there are
many possible failures which could cause flood or freeze to do undetected --- causing
substantial damage and loss. NetWatchman offers a flood detection sensor that can be
added to any sensor-capable Module. This detector is available as a special order item to
professional installation companies. Contact an alarm industry professional and ask them
to contact us for limitations / order details.
Special Topic: Choosing Telephone Based NetWatchman versus Internet-Based
In choosing between our telephone-based versus internet-based NetWatchman there is no
one right answer. This paragraph lists a few considerations:
• If your standard phone line is provided by a telephone company (not cable
company), it is likely to have better protection during a power failure. While this
is not true in at every site, it is more often true than false.
• If you are not an expert on internet networking, it will be difficult for consumers
to properly provide power backup of their home network. If key portions of your
home network fail, your NetWatchman will not provide protection.
• While both the telephone and internet versions of NetWatchman can be remotely
accessed over the internet, the internet-based NetWatchman will have faster/easier
remote access.
• The telephone based NetWatchman requires that you maintain a standard landline
and that you maintain long distance service. The telephone-based NetWatchman
may not operate reliably over internet-provide phone service (voice-over-IP;
example: Magic Jack)
•
•
Remotely accessing NetWatchman or asking NetWatchman to send you frequent
messages may result in long distance charges on the telephone-based model
The telephone-based NetWatchman typically takes 40 seconds to send an alarm
message and during that time you will temporarily loose the ability to call 911.
The internet-based NetWatchman typically takes 6 seconds and you will still be
able to use your phone line for a 911 call.
How NetWatchman Notifies You – Your Choices
NetWatchman will place an outbound phone call to send a message regarding an
alarm or other event. Your ability to remotely access NetWatchman, your ability to
receive alarm/event messages and our ability to provide ongoing support require that you
maintain a subscription as described below. Appendix W provides the actual Terms of
Agreement.
•
•
•
When you order a NetWatchman Master Controller you are subscribing to a
monthly access service and you are typically making a multi-month commitment
to this fee. We will not raise this fee during your commitment period. This
service includes:
o Full internet access to your NetWatchman from most browsers (the ability
to view previous logs, obtain current status, remotely arm/disarm);
o A log file sent from your NetWatchman to your email address every 5
weeks;
o ‘Email Only Notification’ of alarm and other events as described below;
o The ability to further customize/change your NetWatchman’s existing
feature set using Acrobat pdf forms that you complete and return by
email;
Additional communication services can be added on a monthly basis usually
without a long term commitment. This includes the ‘Professional Monitoring’
services described below.
Additional features can be added. Most of these features result in a small, one
time fee (just like adding a ringtone to your phone or a music download). These
features can be purchased on our website.
NetWatchman sends four types of messages:
• Long Messages (such as log files, email letters, etc) are sent to a (single) email
address you’ll be asked to supply.
• Short Messages are notifications sent to you PDA, cell phone or other, similar
device. Known internally as your ‘pager email’, it can the same or different from
your Long Message Address. Several optional features you this capability for
notifying your child has arrived from school (or is late), your housekeeper has
arrived, etc.
•
•
Alarm Messages are sent in response to an alarm condition – for example a
burglary sensor.
Blind Dial Messages are sent by a few optional features (from the telephonebased NetWatchman). This message type rings your cell phone. It makes one
attempt to dial a single telephone number. If you answer, it does not speak or
have any sound. Assuming CallerID is enabled, your cell phone will display your
home phone number. The first three message types listed above require that your
NetWatchman call our computers which, in turn, send the email or alarm
message. This ‘Blind’ message places the call directly and may therefore avoid
toll charges.
Alarm messages are handled differently using one of the choices described below.
‘Professional Monitoring’ is a premium service with additional monthly charges. If you
are not paying for the premium services, your account is configured for ‘Email Only
Notification’.
•
•
Email Only Notification: Messages from your NetWatchman are sent to your
‘pager email’ address --- most typically a cell phone, PDA or pager. While this
offering will meet the needs of many customers, the nature of email and the
automated nature of our equipment prevent us from assuring delivery or timely
delivery of these messages. As such, we urge caution in using this service for
urgent messages.
‘Professional Monitoring: Messages from your NetWatchman are received by a
live person who will call your premises to verify the alarm and offer assistance.
Our dispatcher will then notify police or other authorities. After notifying
authorities, our dispatcher will then call up to 5 people with up to 2 telephone
numbers each attempting to reach a person who live-answers their phone. Because
this service includes police dispatch it may qualify for an insurance discount –
just ask and we’ll be glad to provide you with a certificate you can supply to your
agent.
Should I Order Battery Backup?
The Master controller and Display Modules have a small AC power transformer.
Though optional, the rechargeable battery (the ‘Battery Module’) is urged for most alarm
applications. The Battery Module plugs into the back of the Master Controller, Display
Module or Clock Module. As a physically separate module, it can be conveniently
located on the floor or in an inconspicuous location within 5 feet. In addition to providing
power during an AC failure, a battery module increases NetWatchman’s immunity to
some types of electrical noise and transients.
While even the best, professional grade security has limitations regarding the
duration of power failure protection, you’ll know that NetWatchman and its redundant
Zigbee network are designed to operate on batteries during a power failure.
Many computer stores have battery backup devices that can be used with your
home computer (known as uninterruptible power supplies or UPS). If you require battery
backup we strongly advise against these computer power supplies with NetWatchman
and strongly prefer that you use the optional battery backup module available for
NetWatchman. NetWatchman’s internal software monitors the status of the
NetWatchman Battery Module allowing it send information about a pending failure.
When a device not intended for use with NetWatchman is supplying power backup, this
sophisticated software in NetWatchman cannot monitor the backup status.
Most common security camera systems have no battery backup and will not
provide protection if AC power is turned off. We’ve seen many non-professional
‘monitoring’ products that require a broadband or DSL connection. But, unless you want
to spend big money to make your entire internet system power safe (your routers, DSL
modem, firewall, etc), these systems will fail when AC power fails. Many internet
providers (including cable companies and some phone companies) will not guarantee that
their internet services operate during a power failure --- the lights go out and you loose
security. NetWatchman uses radio signals between modules to communicate security
information. Cheap, ‘wireless alarm’ systems that use the power lines to send signals
may be easily disabled by turning off your circuit breakers.
Should I add a WebCam (Internet Camera)?
Several NetWatchman customers also install web cameras. Uses for this video
technology are almost as varied as our customers. We know that some folks use the
cameras to look-in on their pets or to supervise a baby sitter. Cameras aimed outdoors
provide a relaxing glimpse of your mountain hide-away while traveling on business or a
useful view of the weather. On occasion, we know that these cameras have also allowed
our customers to verify an alarm (NetWatchman activates; the customer receives
notification from NetWatchman; customer accesses camera to determine whether alarm is
real…). However, we caution you that internet cameras are not a substitute for a real
alarm system. Unlike the pretend world we see in crime shows on TV, internet cameras
rarely have AC power backup. A burglar who kills power disables protection. Internet
cameras almost always use a broadband internet connection and your home network will
often fail when your AC power fails. And, unfortunately only the most expensive
cameras have sufficient resolution to view license plate frames, facial detail, etc. When
used indoors, even cameras that claim ‘low-light’ capability or have built-in light sources
require sophisticated installation skills to avoid distortion caused by ever-changing
ambient light sources. Unless you are familiar with lighting a television studio, you are
not likely to have a useful image even with a low-light camera.
When you use internet cameras with NetWatchman they operate in harmony.
NetWatchman, with its battery-backed motion sensor technology provides your primary
level of protection. The video cameras are not used for burglary detection. Instead, the
cameras are used for less critical activities such as baby-sitter viewing, pet viewing,
weather viewing, etc in which resolution, low-light quality and AC power reliability are
not required.
Placing Your First Order
•
•
•
•
•
Visit our website: www.x10home.com and click on ‘Purchase’. Place your
order at this website.
You will receive notifications via email:
o A confirmation of shipment
o An email form that helps us set up your NetWatchman (your address,
dispatch information, etc). Return this Account Information form by
email. Your NetWatchman cannot be set up until we receive your email
response.
Upon receiving your Account Information form by email, we’ll set up your
NetWatchman configuration. When your configuration is prepared and waiting on
our computers, we’ll send you an email with ‘Final Instructions’.
You’ll unpack NetWatchman and connect power per the instructions in
Appendix A. Then follow the two steps in the Final Instructions email you will
have received. When NetWatchman first comes out of the box, it does not know
your configuration and cannot be used. These Final Instructions cause your
NetWatchman to call our computers and fetch your unique configuration.
You’ll receive two final email messages from us:
o An email confirming that your system has received its configuration;
o An email containing your customized Operating Instructions
(Appendix X).
Chapter 3 – Understanding NetWatchman
How It Works
‘Master’ Controller and ‘Modules’
Every NetWatchman installation has a ‘Master’ controller. The Master makes all
critical decisions for the entire system, stores your customized configuration, is the
master source of time (time is kept even if all power including batteries is disconnected),
and connects to the outside world via the phone line. In some homes the Master may be
in a metal enclosure while in other homes it may be in a table top enclosure. In most
homes, the Master also has a motion sensor that provides protection for the room in
which the Master is located – but in a few houses, the Master may rely entirely upon
other modules and not have any sensors directly connected.
There is always one --- and only one--- Master controller. Most of this manual
describes installations where there are also multiple ‘modules’. But, in a standalone
Master configuration, there are no modules --- just the single Master with a sensor.
‘Modules’ gather information that is sent to the Master. Modules may also receive
commands from the Master to perform specific functions. The most common Module is a
Display Module. Most Display Modules have an optional Whole Room Motion Sensor
mounted in the rear. Some specialized installations may include other types of sensors
that detect floods, door openings, etc --- connected through a Module. In addition to the
Display Module, this manual also briefly describes the Automation Module. If the Master
Controller needs to control a light, appliance, thermostat or other device, it sends a
command to the Automation Module which, in turn, places that command on your power
line so it will reach the device being operated.
While this manual only discusses these three most common devices (Master,
Display Module and Automation Module), there are many other modules not discussed
here. This includes an alarm clock whose time display is kept accurate via remote access
to an atomic clock. Other modules provide add-on capabilities such as sirens, visual
display of sensor status, interface with specialized wireless sensors (smoke, panic, etc), or
interface with older, legacy hardwired alarm installations.
Modules communicate with the Master via a wireless network. NetWatchman
uses a very new and very advanced wireless network approved by the International
Association of Electrical Engineers specifically for home control and sensors. This
standard is named Zigbee and has an international standard number designated 802.15.4.
Virtually every other ‘wireless’ security product requires a strong radio signal from each
sensor to a master controller. If the signal is lost…it’s lost. As a true network,
NetWatchman ‘routes’ the signal in a ‘mesh’ network. In practical terms, if the Living
Room Sensor Module can’t reach the Bedroom Master controller, the signal may instead
travel through the Kitchen Sensor Module, to the Garage Sensor Module before arriving
at the Bedroom Master. As a true network, the Living Room Sensor Module will keep
trying multiple paths and attempts until its signal is acknowledged by the Master. This
type of network is significantly more reliable because it may heal itself from radio
interference.
Fig 1 – Sensor Module with
Motion Sensor attached
Fig 2 – Clock Module
Fig 3 – In a typical configuration, the Master Unit is gathering data
from several Display Modules (in this diagram labeled Z Satellites).
Each Display Module typically has Motion Sensor attached to
protect the room in which it is located.
Fig 4 – This is a very large,
generalized configuration showing
many sensor types – more typical of a
professionally installed configuration.
Motion Sensors
Most of the motion sensors we attach to Sensor Modules are designed to detect
changes in heat. The industry terms these passive infrared detectors (or PIRs). Human
beings give off heat and when they move around in a room they also block/change heat
patterns (a sun spot on the carpet, a wall warmed by the sun, etc). PIRs detect these
changes. NetWatchman uses advanced detectors that incorporate computer circuitry
designed to count/analyze these pattern changes to avoid false alarms. In addition,
NetWatchman is compatible with very sophisticated professionally installed sensors that
use a combination of Doppler radar and heat. While your installation may not require
these very advanced devices, it’s nice to know that they’re available.
Arming and Automation Modes
The burglary function is either:
• Armed or
• Disarmed
While the automation mode is either:
• At Home
• Night / Asleep
• Away or
• Vacation
The vast majority of our customers will use only two states:
• Disarmed while At Home
or
• Armed while Away
But you should understand that all of these states are possible. As such, some folks may
want burglary protection turned on even though their lights and thermostat are operating
as if they’re at home (Armed while At Home). Some may want lights to operate while
they’re gone even though they don’t want to arm the alarm (Disarmed while Away).
Generally, the automation mode describes how you want lights/appliances to
operate while the burglary function describes whether you want burglar alarm protection.
For the vast majority of customers, that’s all you need to know and you’ll probably never
do anything other than changing between ‘Disarmed while At Home’ and ‘Armed
while Away.’
While most customers will never use ‘night’ mode at all, a few will use ‘night’
mode to describe a more economical setting for their thermostat or lights. Vacation, also
known as ‘Absent mode’ is also useful for automation and energy management.
In addition to automation and arming modes a few advanced customers may use a
third capability known as occupancy. An individual fob or code may be assigned to a
person who has special needs – for example, a child coming home from school. When
these specially assigned fobs are used to disarm the system, the system notes that a
special occupant in the premises. These occupancy states can be used to monitor and log
certain types of activities. If used by an advanced customer (most will not need to know
this…), there are three special occupancy modes: Guest, Employee/Housekeeper and
Family (for example a child or elder with special needs).
A very few, very advanced customers will learn that they can blur the distinction
automation mode and burglary. It is possible to configure select sensors to arm/disarm
based on automation mode. So, for the vast majority of customers, all burglary sensors
are either completely armed or completely disarmed. But, for these most advanced
customers, some sensors may not arm during ‘Night’ mode. When they set their system
to ‘Armed while Asleep’, all of their motion sensors may arm except the motion sensor
located in their bedroom.
There are much more advanced capabilities not described here. For example,
certain sensors may be ‘armed as chimes’ then later disarmed. When enabled, the ‘chime’
function causes that sensor to sound a brief, distinctive beeper sound --- but no other
alarms are sounded, no other action is taken. It’s ideal for knowing that someone came
through a gate or is in a room that should be empty. There’s also a special arming mode
for select sensors that sends you email without activating a full alarm. It’s ideal for
knowing that your school age children have entered a forbidden room while you’re at
work (you wouldn’t want to sound a siren or summon the police…but you do want to
know).
The vast majority of customers will toggle their arming/automation state. So, if
the customer uses a key/fob/command to issue a toggle command and the system is
presently disarmed, it will change to Armed while Away. If the same key is used and the
system is presently Armed in any way, it will change to Disarmed while At Home. More
advanced customers may setup fobs/commands that go directly from one state to another
(not toggling). Such an advanced customer may have a key fob labeled, ‘Armed while
Asleep’ and another key fob labeled, ‘Disarmed while At Home’.
It is also possible to setup fobs/commands that can only be used during certain
times on certain days. This is useful for housekeepers, employees, etc. Although this
topic is briefly discussed later in this manual under ‘Housekeepers’, it is generally
beyond the scope of this introductory manual.
Commanding Your NetWatchman – Key Fobs
Remote access --- while you are physically not at the premises --- is discussed
later in this manual. When you are on the premises, NetWatchman customers may use a
variety of methods to issue commands (for example, a command to set the system in
Armed while Away mode). Some NetWatchman may use switches, buttons, or handheld transmitters (just like your car alarm). A few very advanced customers may use
keypads or phone devices. An optional feature/module allows you to conveniently use
smartphones, browsers, etc on your local network to securely command NetWatchman.
These special cases, if installed, are discussed in your customized Appendix X. The vast
majority of NetWatchman customers will use small key fobs to issue commands. These
fobs can optionally be attached to your keychain and are slightly larger than a dime. Most
NetWatchman modules have a small receptacle for the fob. When the fob is briefly
touched to the receptacle, a chirp is heard to confirm the command. With your
NetWatchman you receive three key fobs. These fobs are all pre-programmed to toggle
the arming/automation mode between Disarmed while At Home and Armed while
Away. Touch the fob, the system arms. Touch the fob again, the system disarms. Each
command from each fob makes a unique log entry. You’ll know who used their fob and
when. Logging is discussed later in this manual.
Figure 5a – A typical Key Fob
Figure 5b – Touch the fob to the receptacle
On any module to arm, disarm or issue other
commands
Fobs are generally rugged and can be dropped, scratched, kept in a sweaty pocket, hot
car, etc. Though rugged, you should treat fobs as you treat your cell phone – don’t drop
them in water.
Although most customers will think of fobs as the simple arm/disarm key,
advanced customers may discover that the secure/encrypted codes stored in the fob can
be used to command a variety of NetWatchman actions. This includes special purpose
fobs that grant limited access to the property, home automation commands, and more…
How Your Alarm Works
We begin with defining important terms.
Sensors are categorized as burglary sensors or non-burglary sensors. The behavior of a
burglary sensor changes based on the arming mode of the burglary system (armed or
disarmed). Examples of burglary sensors include motion detectors and door sensors.
Examples of non-burglary sensors include smoke detectors, flood detectors, panic
buttons, buttons/switches used to issue an arming command, a motion sensor used
exclusively to control lights, etc. As we discuss your burglar alarm in the paragraphs that
follow, we will use the word ‘sensor’ to mean a ‘burglary sensor’.
In the vast majority of NetWatchman installations, all sensors are burglary sensors
and all are armed at the same time or disarmed at the same time. However, for very
customized installations, individual arming commands can individually change the state
of each sensor. For these advanced sites, the possible state of each sensor is more than
simply armed or disarmed. It includes the states of disarmed, armed, log-only, chime,
instant, email-only. Appendix V of his manual provides additional detail on these
advanced features. Carefully read your customized Appendix X. If any of these advanced
features are in use, reading Appendix V is a must.
When a sensor detects the condition it was designed for (motion, door open,
button pressed, etc), it is said to have violated (we also use the word occur). When the
sensor signals that the condition is no longer present it is said to have restored (unoccurred). Some sensors such as motion sensors auto-restore while other sensors such as
door sensors remain violated as long as the door remains open.
An Exit Delay is the time you have to leave the premises. Arm the alarm and
leave within the exit delay. Your Exit Path is the group of sensors through which you are
allowed to exit. A few advanced customers will also designate a Final Exit Sensor. If
used, this is the last sensor on one of your exit paths --- when this sensor restores, you
have completely departed the premises.
An Entry Delay is the time you have to re-enter the premises when the alarm is
armed. Come in the door and disarm the alarm within the entry delay. Your Entry Path is
the group of sensors through which you are allowed to enter. A few advanced customers
will also designate an Authorized Entry Sensor. If used, this is the first sensor on one of
your entry paths. When you enter through your entry path, the system enters a pre-alarm
state. Although the specifics for your system are discussed in Appendix X, this typically
includes sounding a beeper. It may also include turning on lights as you enter and these
lights may vary depending upon which entry path you are using.
Your NetWatchman remembers four delay values:
• Short Entry Delay
• Long Entry Delay
• Short Exit Delay
• Long Exit Delay
And each individual burglary sensor is setup to use one of the following:
• Short Delays: This sensor is on both the entry path and the exit path and will use
the short exit delay when you leave and the short entry delay as you return; This is
the factory default when you order a motion sensor on NetWatchman
• Long Delays: This sensor is on both the entry path and the exit path and will use
the long exit delay when you leave and the long entry delay when you return
• No Delay; Do not exit or enter through this sensor.
If you fail to disarm during the entry delay, that is the pre-alarm state, you system
enters a full-alarm state. If you violate a sensor that is not part of your entry path (no
entry delay on that sensor), the system immediately enters full-alarm. The specifics for
your system are discussed in Appendix X. Commonly this includes turning on additional
sounders, sending a message via email or to authorities and turning on additional lights. If
you subscribe to our Professional Monitoring service, this typically includes a live human
verifying the alarm by calling the premises, notifying authorities such as the police and
making a series of follow-up phone calls. While this process is tailored for individual
customers, it is referred to generically as the Central Station Dispatch Process
(sometimes, ‘dispatch’ for short). If you disarm the system after it has already gone into
full-alarm and dispatched, your system may send a Cancel Signal to the dispatcher asking
them to automatically cease the police dispatch. (If the police are already in route, it may
not be possible to cancel).
As long as we’re defining terms, we should briefly mention diagnostic terms.
Your NetWatchman periodically runs tests on itself. (There are other tests you should
perform manually on a regular basis --- more on that later). This may include a weekly or
monthly signal sent to our computers known as a Test Timer (read Appendix X to see if
this is enabled for your system). Tests run periodically on sensors and network links are
referred to as Supervision tests. If a serious failure is detected (one that is likely to
compromise protection), the system enters a Trouble state in which it may make beeping
sounds or take other action. A less serious failure (could still cause a loss of protection
but is less likely), is referred to as a Reliability Alert. Such alerts are typically logged. If
you manually test sensors, the alarm industry refers to this as a Walk Test. Some
advanced customers may designate some sensors are requiring Verification. When an
armed burglary sensor programmed to verify violates, the system may not immediately
treat the sensor as a violation (the system may not go to pre-alarm or full-alarm). If no
other sensors have tripped, the system will instead wait for a second violation. If no
second violation is detected within a prescribed interval, the single violation is considered
false and a reliability alert is logged.
Because NetWatchman is a professional grade product, we also provide an option
that the alarm industry calls Forced Arming. This is a very complex topic that is not
discussed thoroughly here (and is only briefly discussed in Appendix V). What happens if
you attempt to arm the system and a sensor is violated? What happens if you do arm the
system successfully and, at the end of the exit delay NetWatchman finds a sensor
violated? Forced Arming means that the system will continue to operate and will exclude
protection from the violated sensor. In fact, the forced sensor will not provide any
protection until the system is disarmed and re-armed (even if the forced sensor later
restores). By default, NetWatchman enables forced arming because the alternatives are
very ‘unfriendly’ (refuse to arm or, even less friendly, sound the alarm/summon police).
Even with forced arming enabled, always leave the premises prior to the exit delay
expiring. Failing to do so may leave a sensor excluded or may cause a false alarm. If you
need higher security, read Appendix V before asking us to disable forced arming.
While all of these definitions may seem very complex, a typical NetWatchman
configuration uses only a few of these features and is amazingly simple to use.
Here are the directions for a typical customer:
To Exit: Close all windows and doors; make certain no curtains will blow; remove pets
from the protected area. Touch your key fob. Listen for the beep – confirm the red arming
indicator turns on and is not flashing. Leave the premises within the exit delay (the
factory default is 60 seconds). If the exit delay is too short or you must re-enter, then
disarm and later arm again. Failure to leave within the exit delay may cause incomplete
protection or a false alarm.
To Enter: Touch your key fob within the entry delay time period (the factory default is
45 seconds). Expect the beeping and red arming indicator to turn off (typically within 3
seconds). If something goes wrong, expect a call from the central station dispatcher and
be ready to provide them with your password.
These simplified instructions assume that all of your sensors are motion sensors, all of the
sensors are delayed, forced arming is enabled for all sensors, forced arming is enabled for
all arming commands, all arming commands have an exit delay enabled, you always exit
within the exit delay and that none of the other advanced features are enabled. Always
carefully read Appendix X to understand your personal configuration and if these
assumptions are not true, read Appendix V for more detail.
Figures 6, 7 and 8 provide a graphical explanation --- this is what happens when
NetWatchman detects a sensor in violation. (Figure 6)
Figure 7 (above) and Figure 8 (below)
Accessing NetWatchman From Off-Premises Via the Web
From virtually any web browser you’ll be able to access a wide choice of features. This
includes:
• Most recent logging information and the ability to review older, archived logs;
• Connect to your NetWatchman and receive current status and logs within minutes
• Arm and Disarm NetWatchman over the web;
• For advanced thermostat users, change temperature, obtain logged temperatures;
• For advanced sprinkler users, start/block a watering cycle, block specific valves;
• Leave a message for the Central Station Dispatchers notifying them of vacation;
• Review information regarding most recent alarm communications;
• Request a review of critical Central Station Dispatch information (we’ll send you
an email form that you can review, edit and return);
• And more……
Appendix X provides information on the web site that should be accessed for your
account. You can also reach the correct web page by visiting:
www.x10home.com
and select the tab labeled, ‘My Home’ followed by the tab ‘Access my NetWatchman’.
For security reasons all of these web pages will ask for your account number and
passcode. Your account number is shown in Appendix X. It is a letter (typically ‘C’)
followed by 5 numbers (for example, C04998). Your passcode is a secret number you
selected between 1 and 65000. (This is not the same as your password, a secret, English
word that you would use to identify yourself to the alarm dispatcher).
There are occasions when these remote access services may not be available.
Never rely upon these services in a manner where failure to obtain remote access would
cause a false alarm, loss of protection or other harm.
Accessing NetWatchman From Off Premises via Text Messages (cell, PDA)
If this capability is enabled on your NetWatchman, you’ll be able to control
NetWatchman by sending a coded text message. You can do four tasks:
• Obtain the most recently known status
• Connect to your home and obtain current status
• Connect to your home and disarm the alarm
• Connect to your home and arm the alarm
If enabled, Appendix X will specify how to use this feature on your system. In general,
this feature works by associating a text phrase with each of the four commands. The
phrase might be jumbled characters such as ‘jdcvm’ or words ‘Imhome’. You can
store the text phrase, if you wish, on most phones and no-one will know what it does.
But, when that text phrase (exactly including upper/lower case), is sent from that email
account to a special email address we supply, the command is executed. It may take
several minutes to actually execute your request. When completed, your cell/PDA
will receive an email confirming status. To read more consult the White Paper:
www.x10home.com/pdfdocs/emailcmd.pdf
There are occasions when these remote access services may not be
available. Never rely upon these services in a manner where failure to obtain remote
access would cause a false alarm, loss of protection or other harm.
Accessing NetWatchman From Off Premises via Tone Phone (pay phone, etc)
A few customers may be configured for this optional, advanced feature. With this
feature, you can call a special telephone number (not your premises) and a computer
will, in turn, access your NetWatchman and provide you with status via voice. You’ll be
able to use a Tone Phone to enter arm/disarm or status commands. If this service is
enabled for your account, Appendix X will contain details. The ‘account number’ you
supply for this service is the 5 digit numeric account number excluding the first
alphabetic character (if your account is C04999, you would supply 04999).
Receiving / Reviewing Logging Information
NetWatchman records a large amount of useful information. This certainly
includes the time/date of any arming/disarming activity along with the code/fob used
(who). Many of our customers setup the optional feature of logging the telephone
numbers of incoming callers. There are literally hundreds of possible logging options
depending on your configuration. These logs are available online at the web site
described above and can optionally be emailed to you. NetWatchman will send logs
under the following conditions:
• Most sites are setup to send a log to the web site about every 5 weeks;
• Within 24 hours of an alarm condition, most sites will send a log;
• You can press a button on the Master Controller to manually initiate a log that
will be emailed to you; For Master Unit’s contained in a metal enclosure,
instructions are found just inside the metal enclosure door.
• You can use the web --- our computers will access your NetWatchman and
extract a log that is emailed to you; (web access was discussed in a previous
paragraph; additional instructions are found in Appendix X).
• You can setup times and days when NetWatchman automatically sends it logs;
Appendix X will tell you how your NetWatchman has been set up. Keep in mind that
every log upload from your NetWatchman to our computers is a phone call initiated
from your site.
Manually Testing Your NetWatchman Burglar Alarm
Although NetWatchman has many advanced self-testing capabilities, it is
important to test your sensors on a regular basis. (Some alarm industry experts
recommend weekly testing while others recommend monthly testing). We strongly
discourage you from arming your alarm and willfully tripping the alarm as a test.
Instead, we suggest the procedures below.
If your system consists entirely of motion sensors, a basic test is simple. Each
motion sensor has an indicator light that turns on when it senses motion. Without
arming the system, move in the protected area. Make certain that the motion areas you
think are protected do, in fact, cause the light to turn on. In addition, Display Modules
have an Orange indicator light that briefly lights when information is being sent from
the module. The Orange light turns on and stays on if contact is lost between the module
and the master. Make certain that the orange light does not stay on.
Devices other than motion sensors usually do not have such indicators. For testing
these other devices the preferred approach is to place the system into Walk Test Mode.
In Walk Test, a beeper will sound whenever a sensor detects a violation or subsequently
restores. Appendix B desribes the button pressing sequence that initiates WalkTest for a
Table Top Mater Controller (Appendix D for the metal enclosure model).
How to Add / Change Features
You can learn about add-on features by visiting www.x10home.com. Click on the
‘My Ideas’ tab at the top of the Home Page. You’ll find a directory of White Papers
organized around several common needs. The White Papers provide a rich, text
explanation of available features and how they might meet your needs. For a quick
summary list of features, visit www.x10home.com\pdfforms\AppList.pdf (remember
that upper/lower case characters are important).
When you’ve decided on the features, new features are easily added to
NetWatchman – it’s like downloading a new ringtone for your cell phone. Here’s how it
works:
• Visit www.x10home.com and select the ‘Purchase’ tab. You’ll then make a
choice of adding new modules or new software features. To browse/order the
software features, select that item. Prices for new software features are shown
much like purchasing a song on the web – most are under $20 many under $10.
• After finding the feature you need, select that feature. You’ll receive an email
form requesting your phone number and passcode. Some features require
additional information that is supplied on the form. Return the form to us via
email.
• Upon receiving your order, we’ll add the feature to your configuration as
maintained on our computers. You’ll receive an email confirming your purchase
and providing download instructions. Recall from Chapter 1 that your
NetWatchman Master controller stores your configuration and your new feature
will not become useable until you perform the download step in our confirming
email. (This causes your NetWatchman to call our computers to receive the new
feature).
Changing a feature you already own is also simple. Advanced customers may wish to
use NetHome/PC, a windows application available for your NetWatchman. NetHome is
free to any NetWatchman customer who has purchased our Home Automation features
(see Appendix U for support limitations). Most customers do not need the power of
NetHome and will choose a much simpler approach --- just let us handle it. Fill out
simple, web-based forms and return them via email. We’ll make it happen. There’s no
software to load – nothing to learn or remember. When you purchase a feature, change
requests via email forms are free (support life varies by features; typically 3 years).
• Visit www.x10home.com and select the ‘My Home’ tab; then choose
‘Change / Customize My NetWatchman’
• Select the type of change you want to make. Expect to receive an email form
that you can use to make changes. You’ll need a current copy of Appendix X
(your customized operating instructions). Some of the information required on
the change forms must be found imbedded in the text of Appendix X. Return
the form via email.
• When we receive your emailed instructions, we’ll make the changes to the
configuration we keep on our computers. You’ll receive an email confirming
the changes and providing download instructions. Recall from Chapter 1 that
your NetWatchman Master controller stores your configuration and your new
feature will not become useable until you perform the download step in our
confirming email. (This causes your NetWatchman to call our computers to
receive the new feature).
Advanced Topics
There are literally hundreds of features you can add to NetWatchman. As noted
above, you can browse these features at:
www.x10home.com
Select the ‘My Ideas’ tab and follow the link at the bottom of the pages to a list of
Application White Papers and a separate page that lists software Downloadable
Features.
Two of the most often read papers referenced by advanced users are on the topics of:
• Housekeeper Access
• Monitoring Children and Elders
You can find those papers using the links above or more directly at:
http://www.x10home.com/pdfdocs/HousKeep.pdf
http://www.x10home.com/pdfdocs/Family.pdf
(both of these links are upper/lower case sensitive)
Chapter 4 – Home Automation
Overview – What is Home Automation
When we speak about home automation, we are talking about intelligently and remotely
controlling lights, appliances and other devices. More specifically, we’re speaking about
NetWatchman being able to operate lights, appliances and other devices. There are
many different automation technologies --- more on those choices later. Most use plugin modules. Plug the module into an outlet, plug a lamp or appliance into the module
and you’re done. Figures 9 and 10 show two typical modules --- one for the X10
standard sold by Radio Shack under the trademark Plug-N-Power and one for the
Insteon standard. Most automation technologies also offer some form of ‘wall switch
module’. These devices replace standard wall switches and allow you to operate or dim
lights controlled by that wall switch. Of course, these wall switch devices require
electrical skills to install. In automation terminology, there are also devices called
controllers. Different manufacturers use this term in slightly different ways. But, in
simple terms, a ‘controller’ sends signals to operate ‘modules’ (controllers send;
modules receive). With some manufacturers and some technologies, devices can both
send and receive…but let’s keep it simple for now. Figure 11 shows a typical table top
controller (in this case for Insteon). A typical home has many modules and, probably,
several controllers. Individual manufacturers have spent a great deal of effort
developing easy, friendly documentation on how their technology is setup. Most offer
extensive assistance via toll free lines. As such, we won’t cover that basic step here.
You should think of NetWatchman as a ‘controller’ – it sends commands to
modules telling them to turn on, off, dim, etc. The module may be a light, an appliance
such as a coffee pot, a thermostat, a sprinkler valve, a sounder/siren, a hot
tub/spa…many modules are available from many manufacturers for many purposes.
NetWatchman might issue those commands in response to an alarm turning on lights in
a possible emergency. It might issue the command in response to a sensor turning lights
on as you enter a room, lighting your way as you enter in the dark or turning off lights in
unoccupied rooms. NetWatchman can also operate lights randomly while you’re away
giving your home a ‘lived in’ look. NetWatchman knows the sunrise/sunset times for
your city and can make decisions based on dusk or dawn. And, of course, it’s a great
replacement for time clocks because NetWatchman never forgets the time of day even
in a power failure. You could even flash a light when a special, high-priority caller is
ringing your phone. Perhaps you’ll turn on the back porch light to let a housekeeper
know it’s safe to enter. There are literally hundreds (yes, hundreds) of options limited
only by your imagination.
Because NetWatchman can be accessed remotely via web, you can do these
things remotely over the internet.
Very advanced customers will want to know that NetWatchman can be both a
controller and a module. While the vast majority of our customers will only use
NetWatchman to send commands to modules, it turns out that NetWatchman can listen
for commands issued by other controllers. This means that you can use the attractive
wall switch controllers or hand-held radio controllers made by other companies to
arm/disarm NetWatchman (and do other things…). This is a very advanced topic not
discussed here.
Figures 9, 10, 11 – X10 module from Radio Shack; Insteon Module; Insteon Controller
Figure 12 (below) shows a very advanced configuration with both Insteon and X10
modules installed. The Automation Module plugs into the back of the Master Controller.
It also plugs into a wall outlet and transfers those automation commands onto the power
line for use by X10 and Insteon modules.
Many Automation Technologies – How Do I Choose?
There are many automation technologies: Zigbee, X10, Universal PowerLine Bus
(UPB), Insteon, Lutron, and ZWave to name a few. These are all trademarks of their
owners. Add other trademarked names such as Vizia (Leviton’s variation of ZWave),
Plug-N-Power (Radio Shack’s trade name for X10) and the picture becomes even more
complicated. Note that ZWave is not the same as Zigbee. Zigbee is an international
standard for home automation while ZWave is a proprietary technology supported by a
group of manufacturers. Fortunately, NetWatchman has simplified the picture.
NetWatchman uses Zigbee as the network between the Master and NetWatchman
modules (also known as satellites). As discussed earlier, we chose Zigbee because it was
defined by an international committee as a home automation and sensor standard. The
same international organization that regulates this automation standard also regulates the
internet. Zigbee is also known as IEEE 802.15.4, this standard joins IEEE 802.3 (the
internet) and IEEE 802.11 (also known as Wi Fi). This is a serious standard intended for
high quality performance, internationally and across multiple manufacturers. None of
the other automation technologies have the same level of multi-national engineering
acceptance. Zigbee is unique because each device in the network intelligently routes
data to its intended address until a successful delivery occurs --- exactly like the internet
itself. Zigbee is so new that there are very few manufacturers who are making
compatible automation modules. So, while NetWatchman uses Zigbee to speak with
other NetWatchman devices, you’ll find few choices for operating lights or appliances.
That’s why it’s important that we also support other automation technologies.
X10 is the oldest and most widely installed automation technology. As X10 now
approaches its 25th birthday, it can successfully boast hundreds of products from
hundreds of manufacturers sold into millions of homes (some say tens of millions).
Very, very few consumer electronics products ever reach a 25 year milestone. X10
inter-operates well… meaning that products purchased from Radio Shack will operate
with products purchased from Leviton (a large manufacturer and supplier to
electricians). Most X10 modules are very affordable ($10 is common on sale at Radio
Shack). Do a google search for X10 – you’ll be amazed at the tens of thousands of
responses! Genesis Engineering Inc, the company that designed NetWatchman, was
one of the early supporters of X10 in 1986 --- its even in our web name
(www.x10home.com).
X10 operates well in most homes, at most outlets on most days. Unfortunately,
the X10 signal is ‘eaten’ by some surge protectors found in high end TVs, stereos and
power strips. As an older technology, X10 is also vulnerable to certain noise sources in
your home and, unfortunately, in your neighbors’ homes. As such, X10 may not work in
all homes, may not work on some outlets and these symptoms may move or change over
time (daily, hourly, etc). With sufficient expertise and add-on equipment, it is usually
possible to overcome these issues. But, most consumers have neither the expertise nor
the test equipment to assure that X10 will always work at every outlet. If you are a
casual automation customer, you may be able to tolerate these failures.
As X10 ages, several vendors are discontinuing their X10 support!
Insteon was designed as a serious and more reliable alternative to X10. Unlike
any of the other automation technologies, most Insteon products are also backward
compatible with X10. This has allowed NetWatchman to claim compatibility with both
X10 and Insteon both separately and concurrently. That means that we operate with both
X10 and Insteon modules installed in the same house and that you can choose the best
module for the best purpose --- we’ll just handle it (but…please read on…)
Unlike X10 where signals must get from point A to point B and there’s no
acknowledge or assurance of their arrival, Insteon is a type of network where every
device is capable of re-broadcasting the signal for greater reliability. If the signal
doesn’t get from A to B directly, perhaps module C can relay the signal to B. This is a
simple repeating algorithm as opposed to a complex routing algorithm used in Zigbee of
the internet --- but it is very reliable. Insteon also has an acknowledge signal telling the
controller that the intended module heard the signal. This allows NetWatchman to run
diagnostics and make log entries that would be impossible in an X10 only environment.
Further technical detail is beyond the scope of this document.
There are several different versions of Insteon – both in terms of technology and
age. For the most part, these versions inter-operate and this should not be of concern to
an average consumer. What you do need to know is the term: Dual Band Insteon.
While all Insteon products are wireless, there are 3 flavors:
• Insteon that communicates over your powerlines;
• Insteon that communicates over radio signals;
• Insteon that uses both – called Dual Band. Dual Band models send, receive, and
repeat their signals simultaneously over the powerline and radio.
Although a few products such as handheld controllers and door transmitters are radioonly, most Insteon models are available as dual-band. When a dual-band model is
available, always spend the few extra dollars for the dual band model. Your system will
be significantly more reliable as the number of dual-band devices increases. We
strongly urge you to have at least four dual-band devices in your home. Note that
Insteon also makes a product called an ‘Access Point’ – This is a plugin box which is
also dual-band and helps repeat/propogate the signals. The transponder which connects
to NetWatchman is a dual-band device.
While no automation technology (even Zigbee) will operate in every environment
with perfect reliability, we are very pleased with Insteon and are generally
recommending Insteon over X10. If you have an older X10 system that is working to
your satisfaction, keep it. We suggest that you emphasize simple plug-in modules and
use wall switch modules rarely. The only special case pertains to the cost of installing
Insteon wall switch modules (specifically, wall switches, not plug-in modules). Insteon
wall switch devices require four wires (line, load, neutral and ground). Many older
homes do not have all four wires available and would require expensive rewiring.
Newer homes may have all four wires, but line and load are typically the same color.
Even these newer homes therefore typically require measuring voltage with live,
exposed wires to determine which wire is line versus load. We suggest that Insteon wall
switch modules should be installed by a licensed electrician. If this is a problem, X10
wall switch modules may be a simpler, albeit less reliable, alternative. Some X10 wall
switch modules only require 2 wires and are installed like a dimmer. This can still be
dangerous. But, if you know how to safely install a dimmer from your local hardware
store, you can probably do this. Not all X10 dimmer modules are 2 wire – check before
purchasing.
Earlier we stated that NetWatchman can easily manage both X10 and Insteon in
the same house. While this is true, we urge some caution regarding other controllers. If
you extensively mix X10 and Insteon, you’ll find that some controllers require special
procedure to learn/use X10. So, while NetWatchman may manage a mixed network with
ease, mixed networks are definitely more complex when you start adding multiple
products. You should also know that the high-reliability features of Insteon only apply
to the devices. If your home also has X10, the Insteon devices do not repeat or
acknowledge the X10 signals --- so X10 is not more reliable because Insteon is also
present.
NetWatchman has not currently announced plans to support ZWave.
NetWatchman has no current plan to support UPB or Lutron.
About ‘Linking’ and ‘Unlinking’ Insteon…
If you are using Insteon, you’ll need to understand ‘linking’. While this topic is
covered in brochures that ship with every Insteon product, we’ll provide a brief
overview here. Note that every Insteon device must be linked. And, unfortunately,
different Insteon models have somewhat different push button sequences to perform
linking – you’ll need to read the brochure that comes with each Insteon product.
Every Insteon controller needs to know which modules it will operate when you
press a button to initiate control. And each device being controlled needs to know what
action it should take when it heres from a controller. This process of learning
relationships is called ‘linking’.
While it is important that you read the brochure that comes with every Insteon
product – because different models use their buttons differently to link/unlink – here’s
the general process. The process starts at the device initiating control – typically press
and hold the button you are attempting to assign tasks to. After a few seconds, it will
typically chirp and, in some cases, an indicator at the controller will flash. Then go to
the device being controlled – use the button on the insteon module to manually turn the
device on, off or to its dimming state (usually you’ll turn on the lamp). Then, after the
device is in its desired state, press and hold the programming button on the receivingside insteon module. In most instances, you’ll hear a chirp, a beep or see a light flash.
Now return to the controller. The indicator light which was flashing (indicating that it
was waiting to be linked) should have returned to its normal (typically non-blinking)
state. This linking step must be repeated for every controller-module pair you intend to
control.
Keep your insteon brochures because you may need to UN-LINK. Once a
controller is linked to a module, there is a requirement that the module remain plugged
in and operational. If a module is removed, fails, or powered-down, your insteon
network will slow down – dramatically slow down. If a module is removed, you’ll
need to follow the un-linking steps in the brochure for that model.
You must link your entire insteon network before adding the Insteon Interface to
NetWatchman. Inteon must be operational before adding the bridge between
NetWatchman and Insteon.
Prior to February 2012, NetWatchman did not need to be linked. Because of a
change made by the Insteon design team, we must now inconvenience our customers with
this linking process. NetWatchman uses an Insteon model 2413S Power-Line-Modem
(PLM) as the interface/bridge between NetWatchman and your Insteon network.
Directions are found in Appendix L.
For more reading:
www.X10.com
www.Insteon.com
Or browse two of the larger web retailers:
www.SmartHome.com
www.HomeControls.com
First Things First
When you add automation to NetWatchman, we assume that your automation system
was already running properly. This is very important! We assume that you install
automation modules and at least one manual controller before you attempt to control
those modules with NetWatchman. If you experience any difficulty with home
automation, our very first diagnostic step is to ask you to disconnect NetWatchman.
You must have at least one manual controller and you must know how to use that
manual controller to test every module without assistance from NetWatchman.
HouseCodes and Units
Even if you are using Insteon, you’ll need to understand X10 housecodes and units.
The original designers of X10 envisioned up to 16 devices in a home. These
modules were named units and were numbered 1 through 16. To avoid operating your
neighbor’s lights, every house was assigned a house code --- a letter between A and P.
Every X10 device has an address such as C3 or M13. There are 256 possible addresses.
NetWatchman uses this same format. Whenever you create something you want
NetWatchman to operate, you’ll need to specify the units. For example, if there is a full
alarm, turn on C3, C6, and C9. While NetWatchman supports all 256 possible
addresses, you’ll find it’s much easier to stay on a single housecode when you first setup
your system. Pick a letter --- any letter between A and P --- then assign units between 1
and 16. In an X10 system, you can have multiple, physical modules that are assigned to
a particular house/unit. So, for example, you could have three separate lighting modules
set to C3. When you issue an ON to C3, all three devices operate together.
Insteon uses a very different approach but we’ve built a bridge between the
methods. Every Insteon device has a unique 6 digit serial number (for example:
03.0C.11). When you add an Insteon device, we’ll ask you for the serial number and
we’ll ask you to associate it with a house/unit. For example, please have Insteon serial
number 03.0C.11 behave as C5. Then, whenever you’ve selected X10 module C5, we’ll
map that command to really operate Insteon 03.0C.11. Every Insteon serial must be
assigned to a single house/unit (but, like X10, a house/unit may be used by multiple
physical Insteon serial numbers; serial 03.0C.11 may be assigned to C5 and cannot be
assigned to anything else. But, 03.0D.16 could also be assigned by C5).
Remaining SAFE in Your Automated Home
There are risks associated with many automated technologies and home automation is
no exception. The discussion below is not intended to be all inclusive. You must
carefully think about the risks associated with operating things automatically. This
includes:
1. Do not expose yourself to an electrical hazard if the equipment turns on
unexpectantly.
2. Assume that devices may turn on and off at unexpected times or that the device may
fail to turn on or off at the expected time. Would this create a fire hazard? Would
this create a safety hazard? If the device failed to turn off, would it start a fire?
Would it create a huge electrical bill?
3. Is the device you’re controlling in good condition? Are there warn cords or other
hazards that could be made worse by unattended operation?
4. Do not control/automate devices that could cause ignition. This includes but is not
limited to portable heaters, fireplaces, etc. Someone could place flammable material
near the device when it is off --- causing a fire when automatically started. The
device could tip in your absence (pets, earthquake, etc) and cause a fire when
started.
5. NetWatchman is not a Life Safety device. Never rely upon NetWatchman where a
failure could cause loss of life, serious injury or serious property damage.
6. Exercise extreme care if you are re-defining an existing unit. When you change the
text description of a unit you are not automatically changes all the instances in
which that unit is used. This is true for unit numbers and also for re-defining an
insteon serial number. Consider the following example: Unit 4 was defined to be a
radio in the living room. It was programmed to operate randomly while you were
gone – giving potential burglars the impression that you are at home. Suppose you
re-define unit 4 to use that module for the coffee pot. Simply changing the textual
description for unit 4 to read ‘coffee pot’ does not change all the instances in which
unit 4 was previously programmed. So now, the coffee pot will operate randomly
while you are gone – a dangerous scenario!!! If you re-define a unit for another use,
you must manually locate all instances in which that unit is programmed to operate
and you must review/change/delete all of those instances based on the new use
Security Lighting
When you order the Automation Satellite (Module), you will also receive our security
lighting software package. This includes:
• Designated units will turn on if the alarm activates (goes to ‘full alarm’); In the
default configuration, these same units will turn off 3 minutes later.
• Designated units will turn on at dusk and turn off at a designated time (typically
dawn);
• Designated units will operate randomly between dusk and 11 pm for the time
the system is in away mode
When we receive your automation order, we’ll send a confirming email with an attached
electronic form. Complete the form telling us how you want the features listed above to
operate. Return the form and we’ll make it happen.
Adding Time Clocks
NetWatchman includes a very accurate digital clock that keeps running even if all power
and batteries are disconnected. Moreover, NetWatchman knows dusk and dawn times
throughout the year for your city and knows when you are at home, away, etc. All of
these things can be used together to operate automation. And, because these are ‘software
only’ features, it’s easy to add these capabilities --- just like downloading a new ringtone
to your cell phone. For example, you might choose to operate Christmas lights between
dusk and 10 pm but only on the nights when you are at home. Or you might turn on the
coffee pot Monday through Friday at 6am but not if you are away; and by the way,
always turn that coffee pot off daily at 10am regardless of whether I’m at home or away.
When we receive your time clock order, we’ll send a confirming email with an attached
electronic form. Complete the form telling us how you want the features listed above to
operate. Return the form and we’ll make it happen.
Advanced Topics
NetWatchman is capable of managing your sprinklers based on weather information it
obtains over the internet. For further reading:
http://www.x10home.com/pdfdocs/Sprinkler.pdf
NetWatchman is capable of operating your thermostat. Aside from thermostat control,
you can also attach digital thermometers to NetWatchman. This permits you to log
temperature and to read temperature remotely. For further reading:
http://x10home.com/pdfdocs/Thermal.pdf
Chapter 5 – Sounds and Indicator Lights
Individual Modules may use indicator lights and sounders in different ways. This chapter
is intended to discuss the most common usages on most (not all) modules.
What is Trouble?
As discussed in the basics of Chapter 3, NetWatchman often checks its own
operation with several complex self tests. If a failure is detected and NetWatchman
believes that the failure has a high likelihood of compromising protection, the system will
enter Trouble Mode. In ‘trouble’ the beepers will pulse on and off and ‘trouble indicators’
will light. (This is usually an orange indicator light on many modules). Trouble is
intended to get your attention and can be quite annoying. Because the cause of ‘trouble’
may impact the network link from modules, you can only reliably deal with trouble at the
Master unit. The table-top Master Unit features a single button on the rear performs
several tasks including trouble silence. The Metal Enclosure version of the Master Unit
has instructions posted inside the door. Pressing the designated button will silence trouble
meaning that the beeper will stop its annoying pulsing but the orange indicator light will
stay on. If the cause of ‘trouble’ remains present, any subsequent arm/disarm command
will un-silence trouble and cause the beeper to resume (press the silence button again).
Common Beeping Sounds
In addition to the pulsing beeper associated with ‘trouble’ as described above,
several other sounds are possible. This includes:
• A solid, non-pulsing beeper. This means that the system is in pre-alarm or full
alarm. Use your disarm fob/code to disarm and stop the sound. On some table-top
Master Controllers, the pre-alarm beep is a solid, non-pulsing beeper that runs for
the first 4 seconds of your entry delay. On some table-top Master Controllers the
pre-alarm beeper may be programmed to remain silent during entry delay.
• Three quick pulses. On some of our systems, NetWatchman is also a household
intercom system. This is the intercom call signal.
• A single pulse. This can be several things but is most likely an indication that the
system has just successfully exited a download of new features. Check the
website to make certain that the feature was setup properly.
• Long pulse followed by three short pulses. If you are using chime arming (or
daytime security), this indicates that someone has entered through a protected
sensor (but no additional alarm or police notification will occur)
• A quick chirp once every 10 minutes indicates a very serious failure. Call
immediately for service.
Common Indicator Lights
Many (not all) modules use the LED indicators (orange, blue, yellow, red) as follows:
• Orange – solid: System is in Trouble (see description above)
• Orange – solid: On some installations, customers have set up a feature that
provides visual indication of an open door, gate, etc (for example, turn on the
orange LED if I forgot to close the garage door);
• Orange – Flashing: System is running test software
• Orange – 3-4 sec Pulse: The module just provided status info to the Master (for
example, a sensor changed state – a good way to test sensors)
• Blue – solid: System is in Night Mode
• Blue – Flashing: System is in Walk Test (sensor test) mode
• Blue – Brief flash once a minute: Special Occupancy (guest, employee, family)
• Yellow – solid: System is in Away Mode
• Yellow – Flashing: Exit Delay is in process
• Blue and Yellow (both solid): System is in vacation mode
• Blue and Yellow (both flashing): System is starting a download
• Red – solid: Burglary Armed (all of the intended sensors armed)
• Red – Flashing: Burglary arming failed in some state (may be partially armed or
not armed at all)
Some modules, including the Table-Top Master Unit, have a Green power indicator on
the far left side. In addition, the Table-Top Master has a Red indicator on the far left
side that will light when the Master Unit is using the phone line.
Appendix A
General Installation Instructions
Always Read these Instructions First because they apply to all NetWatchman
products unless otherwise stated.
Starting Your Installation? Here’s the Big Picture
• You must be familiar with the product location guidelines discussed in Chapter 2.
• Read Appendix A for Installation Instructions. The appendices that follow ‘A’
show connections for specific products you may have ordered. Read Appendix A
first then make the connections shown in the product-specific appendices. If you
are doing a typical installation of a Master Unit and one or more Modules, you’ll
read Appendix A then perform the step-by-step instructions in Appendix B.
• Upon receiving your order, we will email a form to you. This form provides us
with the information we need to set up your product/account. Complete this form
as soon as possible; there’s a simple ‘return’ button you can click on the form.
Your new product will not be useable until we receive and process your form.
As you read the step-by-step instructions in Appendix B, you’ll discover a point
where you will stop. This stop-point occurs before you apply power to any
NetWatchman device. You’ll be waiting for an email from us and that email will
not arrive until we process your registration form.
• Having processed your form, we’ll send you an email with Final Instructions.
When you receive this Final Instructions email you’ll be able to power-up your
system. These Final Instructions will cause your NetWatchman to call our
computers and receive your configuration.
You’ll receive a final email confirming that our computers have been reached. In many
instances, you’ll also receive an emailed copy of Appendix X --- Operating Instructions
customized for your installation.
General Instructions for NetWatchman Installations
1. Unless otherwise stated, NetWatchman is not intended for installation outdoors, in
wet locations or in extreme temperatures (such as an attic or unheated basement).
As with any appliance, observe good fire safety by keeping NetWatchman away
from flammables and by providing adequate air flow around NetWatchman.
2. Read and understand Chapter 2 to properly plan your installation.
3. Read and understand Appendix T regarding safety precautions that must be
observed when handling high capacity batteries. Failure to do so could result in
fire or burns. Read and Understand Appendix S regarding safely making phone
line connections.
4. Always observe electrical safety regarding extension cords and line voltage
connections.
5. All installation instructions should be complete and checked before connecting
the AC power transformer and before connecting the battery. When everything
6.
7.
8.
9.
else is complete and checked, connect AC then connect battery last. Always
disconnect both the battery and AC when working on NetWatchman. Use only
the AC transformer supplied with your NetWatchman. Other transformers
may appear to operate but may not properly charge the battery (perhaps even
causing a hazard). It is important to properly distinguish between the AC power
jack and the battery power jack. The battery jack and plug are identified with a
red marker. If the red marker is worn or missing, do not proceed.
Most NetWatchman modules include a low power radio transmitter. Although
these devices typically emit less power than a cell phone, you should not locate
NetWatchman where it remains near your body for any length of time. A
separation of at least 12 inches is required. The low power radios in
NetWatchman have been designed to operate in most conditions. However, best
results are obtained when the device is at least 2 feet above surface of the earth.
Avoid mounting locations where there is a particularly large metal object within 3
feet (a washer, a water heater, air conditioner, metal-topped tables). Some
modules have a small, visible antenna. That antenna must remain attached, must
not touch a metal object (such as a hangar in your closet), and must be oriented to
be vertical from the surface of the earth.
Motion sensors are shipped pre-wired. Never open a motion sensor. (There is a
small sensing device inside that is easily damage by any physical contact. Even
the oil from a hair follicle on your hand could contaminate the sensor).
The telephone-based NetWatchman should never be connected to an internet-type
jack. Conversely, the internet-based NetWatchman should never be plugged into a
phone jack. Although these jacks look alike, an individual NetWatchman is
equipped with only one type of interface (as labeled on the bottom) and must
never be plugged into the wrong type of communications connection.
NetWatchman Table Top modules have no serviceable parts inside and should
never be opened.
Table Top products such as this should never be opened
General Instructions Regarding Cables and Sensors
There are five types of cables that might connect to a NetWatchman. Two of the
cables provide power and have similar, power-type plugs. One of these two comes from
the AC power transformer. The other power cable comes from the battery. Though these
cables have the same plug, the product will not operate properly if you switch the two
cables. The battery cable may have a red identifying tag. For each NetWatchman product,
read the labels carefully to understand which power jack is connected to AC power and
which is connected to battery.
The other three cable types carry (not all devices have all three cable types):
• Sensor Data (from motion sensors, door sensors, wireless sensor receivers, etc)
• Auxiliary / serial data (connections to automation modules, thermometers, etc)
• Communications port (phone line on the telephone based model or internet router
on the internet-based model)
On the Table Top Master and Modules, these cables may all use the same plug but are
not inter-changeable. This page provides general instructions - Appendices in the
HomeOwner’s Manual provide details unique to each product.
Read labels carefully and do not misconnect cables
damage will result.
A BLUE CABLE or a BLUE TAG on any colored cable is a SENSOR CABLE.
A GREEN CABLE or a GREEN TAG on any colored cable is an AUXILIARY
DATA CABLE. This is not the same as an internet connection.
The diagram below shows a typical device – but always reference the individual
appendix or install manual for an individual model.
Appendix B – Installing the Table Top Master Unit
Along with Table-Top Modules
Step-By-Step Installation Instructions
Read Appendix A for instructions that apply to all NetWatchman then
complete the installation using the diagram below:
OBSERVE CABLE COLOR CODES AS DESCRIBED IN APPENDIX A
Use the Diagram Below for Telephone-Based NetWatchman (model 201)
Never connect a telephone-based NetWatchman to an internet router
If your NetWatchman
Is a TCP/Ethernet Model (Model 204)
Your model uses an internet connection and does not, in any way, use a phone line. In
fact, your model should never connect to a phone line – it will be damaged. Use the
installation diagram below:
Step-By-Step Installation Instructions
When NetWatchman is first unpacked, it knows nothing about your sensors or
your configuration. It will not operate until it is loaded with your configuration (referred
to as ‘downloading’). Similarly, when you purchase new features or new modules, the
Master must receive that new configuration information. Because modules ‘learn’ their
configuration from your Master, new modules will not operate and should not be
powered up until the Master has received configuration information from our computers
(downloading to the Master).
Whenever you order NetWatchman components you will receive a confirming
email. This email often includes a form that you must complete and return to us (usually
by email). The form tells us how to setup your new component. In the case of your first
installation of your Master, you will not be able to complete, test and use your
NetWatchman until:
• We must receive and process the configuration form you must send;
• We will send you an email with ‘Final Instructions’ – this email confirms that
your configuration information is available on our computers and instructs you to
perform a ‘download’ of your configuration;
• You complete the download of your configuration. By the following the
instructions we provide in that email, your NetWatchman will connect to our
computers and receive its configuration.
Step by step, here’s what you need to do…
Step 1: Unbox your shipment. Verify contents against the Packing List. Your shipment
may have multiple boxes – keep the items that came in each box together – we strongly
urge that you not mix boxes together. In some instances, you may need serial numbers
on your modules to complete the email form in step 2 below.
Step 2: If you have not completed the configuration form(s) you received by email, do so
as soon as possible. As discussed above, the ‘final step’ requires that we receive and
process this information. To avoid delay, complete this registration form early. Allow at
least one business day for us to process the form and send you ‘Final Instructions’ by
email. In the case of display modules where you have added a sensor, you may need to
associate a module serial number with a location as you complete the email form. This
tells us ‘where you put the sensor’ so that log files you later receive will accurately
describe that sensor.
• You can later change the location you associate with each serial number.
But…it’s really important that you keep these descriptions accurate. If you move
a serial number to a different room or mix serial numbers, the log files you
receive will have incorrect information and it becomes very difficult to use your
alarm or diagnose problems.
• Keep a copy of the serial number you assign for each location. That way, if you
set modules down while working on them (as, in the next step), you won’t
confuse the locations.
Step 3: If you ordered optional motion sensors they must be mounted to the rear of your
modules (or master unit). The Whole Room Motion Sensor (Model 121) has a small mast
with three screw holes that mounts on the back of a module. Screws are included. Handle
motion sensors with care --- do not crush or squeeze the thin, white, plastic ‘lens’. The
Whole Room Motion Sensor has a short, blue cable that it plugged into the jack with the
blue dot intended for sensors on the back of the module.
Step 4: Place the Master Unit in its intended location. Referencing the photo/drawing
above for proper connections, make the following connections:
• Connect the communications port on NetWatchman. For the telephone-based
Master Unit this is a phone line connection. For the internet-based Master Unit
this is an internet cable connected to your router. On the phone-based model, if
•
•
•
you are using a standard phone jack (RJ-11), use the phone cable provided. The
small end connects to your standard phone jack and the large end connects to the
NetWatchman Master Unit (only the Master Unit uses the phone jack). Further
phone cable information including use of a Secure Phone Jack is described in the
HomeOwner’s Reference Manual Chapter 2 (Planning) and Appendix M (Phone
cable / diagram).
Connect the power transformer into the proper jack. There are two power jacks on
the rear --- one for battery and one for transformer. They are not inter-changeable.
Do not yet connect to your power outlet. Do not apply power.
If you ordered a battery module, do not yet connect the battery.
If you have ordered an optional Home Automation Interface, do not connect the
Home Automation Interface at this time.
When Step 4 is complete, you must now wait for the email from us.
Nothing should be connected to power.
Step 5: When you are ready to perform the download instructions in the email, you now
connect the AC power transformer of the Master Unit to an AC outlet.
• Do not connect battery modules yet. Do not connect the Home Automation
Interface yet.
• Leave the Modules unplugged. Do not power up Modules (other than the Master
Unit) until the download is complete.
• As explained in the Final Instructions Email, you must have a phone line
connected to the Master Unit and phone service, including long distance service
must be available on that phone line.
• The Final Instructions email will tell you to press the button on the rear of the
Master Unit. Do not press the button until the Final Instructions email
arrives. This starts a ‘download’ – your NetWatchman calls our computers and
receives your customer-unique configuration.
STOP – Do not perform any of the steps below until your Master Unit has
successfully received its download configuration.
Step 6: The download instructions in the email also tell you how to verify that the
download of your Master was successful. Make certain you have followed those
instructions. Remember, the next steps are guaranteed to fail unless your Master has the
proper configuration information loaded from our computers.
Step 7: When you are certain that the Master Unit has been properly downloaded, it is
time to bring-up each module. This is done one-by-one. Follow these directions for each
module making certain that the module is properly operating before applying power and
starting another module. In general, you can initialize Modules in any sequence –
although modules that are very far away from the Master should be initialized last.
Begin by temporarily moving the module within 30 feet of the Master. Connect
AC power (leave battery disconnected). When the module first powers up it will rapidly
flash between its orange and yellow indicator lights. This indicates that the module has
not yet learned anything from your Master unit. You will see several lights briefly flash
and will likely hear a brief chirp during the ‘learning’ sequence. Be patient - this may
take several minutes. At the very end of the sequence, success is defined as:
• Orange/yellow flashing has stopped
• Although the orange indicator may occasionally turn on it does not stay on
Appendix C provides further detail regarding the Table-Top Display Module. If the lights
fail to flash as indicated, see Appendix C for troubleshooting. After the module
successfully passes the indicator light test unplug the module and move the module to the
proper location in your house. Remember to put each module with its unique serial
number in the location you designated for that serial number. When you locate each
module, apply AC power at that location (no battery connection yet). Once you have
initialized a module, it is important that it be powered up in its permanent location before
you proceed to initialize another module.
When you power-up the module at its permanent location watch for the orange
indicator light:
• Should turn on at least once
• Should turn off at least once; may flash several times but does not stay on
Repeat Step 7 for each module until all modules have passed the indicator light test.
Step 8: When all modules have been properly initialized, connect battery modules
properly.
Step 9: You must now test each motion sensor in each room --- does the motion sensor
detect motion in the entire area in which you intended coverage? Each motion sensor
includes a red indicator light built into the sensor (not the module…the sensor itself).
When motion is detected, the sensor briefly lights. For each motion sensor, walk through
the protected area. This red indicator should light. Move to another location in the
protected area. Stop moving until the red light is off, then move again and watch for the
red light. For each sensor, repeat this several times in several places.
Repeat Step 9 for every motion sensor.
Step 10: If your installation includes a Home Automation Interface, this device is plugged
into the GREEN jack on the rear of the Master Unit. See Appendix L in the
HomeOwner’s Reference Manual.
This concludes the step-by-step installation instructions.
Table Top Master Unit – Special Button (on the rear)
Most customers will only use this button under unusual and exceptional
conditions – not a day-to-day use. The button can perform many different functions based
upon the current state of the system.
If the system is in Trouble (the beeper is pulsing on/off indicating a serious failure), you
can silence the pulsing beeper by pressing the button. This will also send a log file to our
computers so that the Trouble condition can be diagnosed. This is the highest priority use
of the button. As such, if the system is in ‘trouble’, this is the single function performed
by the button and none of the instructions that follow on this page will operate.
If the system is Armed (and not in ‘trouble’) pressing the button will force a disarm.
This disarm is considered “suspicious” because you did not properly use your encrypted
fob (or master code) to properly disarm. If your subscribe to Professional Monitoring,
this “suspicious” disarm will result in your system placing a long distance call to send an
alarm signal and the Monitoring personnel will call you to require a password. Do not use
this function unless all other proper methods of disarming have failed. Do not use this
function as a test (additional charges may apply). This is the second highest priority use
of the button. As such, if the system if armed this is the single function performed by the
button and none of the instructions that follow on this page will operate.
If the system is Disarmed (and not in trouble) the system will perform a maintenance
function based upon the number of button presses you enter. Each button press causes a
brief chirp (allowing you to count the button presses). Count the chirps and after reaching
the desired count, continue to hold the button down (don’t release the button after you
hear the chirp – just hold it down for about 4 more seconds). Make certain the system is
in a disarmed state first (use your key fob or master code to disarm first if the system is
armed). Then:
• One chirp then hold the button to arm the system in AWAY mode.
• Two chirps then hold the button to send log information for analysis; you’ll
receive the information via your email.
• Three chirps then hold to initiate a download of new features you have already
ordered from x10home.com. (Do not use this function unless you have received
an email instructing you to perform a download).
• Four chirps then hold to arm the system in NIGHT mode (if enabled in your
configuration)
• Five chirps then hold to enter WalkTest mode (sensor test mode as described in
Chapter 3). Pressing the button at any time during walktest will cause you to exit
walktest and resume normal operation.
• Six chirps then hold will turn on selected home automation devices for testing (if
automation is installed and if a test feature is programmed). Seven chirps issues a
device off as part of this same automation test feature.
Reminder – If NetWatchman uses a special alarm industry phone jack (RJ-31X – wider
than a normal phone jack), improperly disconnecting the cable will cause all phones to go
dead. You won’t be able to call us for technical assistance. See Appendix R.
Appendix C – Installing a Table Top Display Module
Read Appendix A for instructions that apply to all NetWatchman then
complete the installation using the diagram below:
In some instances, you may be using the table-top module as a status display only (no
sensors attached). The (optional) Whole Room Motion Sensor mounts to the back of a
status display module using three screws (supplied). Chapter 2 provides important
information regarding location/aiming to avoid false alarms (avoid heat sources, cordless
phones, moving objects, direct sunlight, mirrored sunlight, etc). Sensors are attached to a
specially labeled and color coded modular connector. Connect the BLUE color coded
Sensor Cable to the BLUE color coded jack on the back of the Sensor Module. If you are
uncertain regarding the correct connector, do not proceed. Incorrect connections may
immediately and permanently cause damage.
Some Table-Top Sensor Module may also have optional buttons or switches in
the rear. If present, these functions may be programmable (see your unique Appendix X
for applicability to your installation).
Power-up Your Module – Here’s what should happen
(These directions apply to several modules types including the Status Display Module
and the Clock Module).
The yellow indicator will very briefly flash when power is first supplied. This
brief flash confirms that the processor in the module has started properly. This should
always happen when you apply power.
First-Ever Power-Up:
If your module has just arrived from the factory with no prior power up…
Modules ‘learn’ their programming from the Master unit and, as such, a new,
never-used module goes through several additional steps on first power up. Because a
module learns from the Master, a new module will not properly operate until it has been
setup in your configuration and you have downloaded the configuration from our
computers to your Master unit.
The master unit must already have power before any new modules can ‘learn’. If
you are just now applying power to the Master, wait about 3 minutes before ‘learning’
new modules. Then, follow these directions for each module one by one --- that is, power
up each module and allow it to complete its learning stage before applying power to
another module. To learn, you must move each module to within 30 feet of the master.
Most modules have two power jacks – one for AC power and one for an optional battery
backup. These are not inter-changeable. Connect the AC power to the AC jack – leave
the battery disconnected until all new modules have ‘learned’.
When the module first powers up it will rapidly flash between its orange and
yellow indicator lights. This indicates that the module has not yet learned anything from
your Master unit. You will see several lights briefly flash and will likely hear a brief
chirp during the ‘learning’ sequence. This may take several minutes. At the very end of
the sequence, watch for the orange indicator to turn on then turn off. If the orange
indicator turns off and stays off, the module has successfully joined your configuration.
You are done with this module – no need to read further in this Appendix. Repeat this
procedure for any other new modules.
Trouble Shooting if your module fails to Learn on First-Ever Power Up
You’ll probably need to call us for further assistance. Before calling us, please
carefully check the following items – these are the questions we’ll be asking you.
• Were you within 30 feet of the Master Unit? Was the master unit powered? What
lights were on at the master unit? When did your master unit receive the
download that included information about your newly added module?
• On your new module, did your yellow indicator flash first when you applied
power? (even before the yellow/orange flashing).
• Did you observe the yellow/orange flashing? Is it still flashing between yellow
and orange?
• Did you hear a chirp from this new module? Was it a brief chirp (or was it a long
beep followed immediately by three distinctive chirps)? Brief chirps (there may
be many) are heard when the radio has heard network traffic mid-way through
the learning process – this is expected. A single, longer beep is usually heard just
•
•
•
as ‘learning’ has successfully completed; this is also expected. But, a long/short
pattern of beeps may(?) indicate an unexpected radio problem.
Did you observe at least one flash of the red indicator? These are expected as the
module joins the network.
Did you observe at least one flash of the blue indicator? This is, perhaps, the
most important question because it indicates that the master knows of this
module and has sent learning’ information to the module.
After the yellow/orange flashing stopped, the orange indicator should turn on.
Did this happen? Did the orange indicator then turn off and stay off?
If your module has already learned its configuration from your Master on a
previous power up, here’s what should happen
The orange indicator will turn on and may stay on for up to a minute. During this
time the module is logging onto the network and finding the master unit. If the orange
indicator turns on and never extinguishes, the module was unable to establish reliable
communication with the master unit. After first communication is established, you may
witness several additional indicator light flashes. This typically includes a red LED flash
about 20 seconds after the orange turns on and then a second red flash about 10 seconds
after the first. This indicates that the module is accessing its radio/network. The exact
indicator light pattern may vary depending upon features installed.
The entire process should take less than 2 minutes (30-40 seconds is typical).
When completed, the orange light should remain off except for a 2-3 second flash that
occurs whenever the module is sending information to the master (for example, a sensor
changed state).
Appendix D – Installing A Master Controller (metal enclosure)
Read Appendix A for instructions that apply to all NetWatchman then
complete the installation using the diagram below:
Buttons and Indicator Lights on the Metal Enclosure Master Unit:
(Green) Power Indicator (either AC or battery is operating)
Log Button
Telephone Jack---------
Do NOT disconnect this end.
To restore phone service,
disconnect other end.
(Orange) Trouble Indicator (may also indicate a special, open door)
(Yellow) Away Indicator
Shift Button (see text below)
(Blue) Night Indicator
Arm / Away Button
(Red) Armed Indicator
Disarm Button
Complies with FCC, part 68, rules for telephone connection:
Registration Number: DWEMM00BXE2422SM
Ringer Equivalence: 0.0B
Complies with FCC Rules, part 15.
Registration Number: OUR-XBEEPRO
Use only the transformer and
battery supplied by NetWatchman.
Substitutions may create a fire
hazard.
AC Power Transformer
Battery Cable
Appendix E – (Rev A) Home Automation Module
This is a very specialized module that is used to provide home automation for customers
who have the Rev A, Metal Enclosure Master Controller. As this is not-typical, the
documentation is not in the standard HomeOwner’s Reference Module. If you have a
Metal Enclosure Master Controller and are using Insteon Home Automation, reference
Appendix E on the web at:
www.x10home.com\pdfdocs\AppendE.pdf
Appendix F – Metal Enclosure Sensor Module
This module provides an interface between NetWatchman and hardwired sensors. As this
product is intended for professional installation, this documentation is not included in the
standard HomeOwner’s Reference Module. If you need an installation diagram for this
product reference Appendix F on the web at:
www.x10home.com\pdfdocs\AppendF.pdf
Appendix H – Wireless Sensor Installation
NetWatchman supports several generations of wireless sensors. Our earliest family of
NetWatchman wireless sensors was intended primarily for Professional Installation. If
you own these products (with tradenames Linear or Visonic), reference the installation
information on the web at:
www.x10home.com\pdfdocs\AppendH.pdf
Appendix I – Night Mode / Sleep Walk
NetWatchman supports several features that permit you to partially arm some sensors
while other sensors remain disarmed. This is typically used to provide protection while
you are in the home moving about or sleeping. Most customers do not use these optional
features and do not need to read this appendix. If your system includes Night Mode or
Sleep Walk features as described in Appendix X, then you should also read Appendix I
by following the web link:
www.x10home.com\pdfdocs\AppendixI.pdf
Appendix J – Using Your Clock Display Module
The indicator lights in the lower right side of the clock module display arming and
automation mode status. These lights are common to most modules and were explained in
Chapter 5. When the clock display is installed, an indicator bar on the left side of the
numeric display will light for PM (shown above, lit to the left of the ‘12’; the time shown
is 12:16 pm).
Optional Features Vary Depending On Your Site
This module has several optional features including several optional
switches/button on the rear panel. Although this appendix describes most of the features
available, a typical installation will only enable a small subset of these features (and may
even include a few custom features not described here). Refer to Appendix X for the
features that may actually be enabled on your module.
Wakeup / Alarm Clock
When a clock is used to wake you, most people refer to it as an ‘alarm clock’.
They also use the terminology ‘setting the alarm’. Unfortunately, because NetWatchman
also includes burglar-alarm capabilities, the word ‘alarm’ is potentially confusing when
used in this context. To avoid confusion, we’ll use the word ‘Wakeup Clock’ instead of
‘Alarm Clock’ and we’ll discuss ‘setting the wakeup time’ instead of the more common
phrase ‘setting the alarm’.
NetWatchman has two types of Wakeup Clocks – a ‘system-wide’ wakeup and a
‘local’ wakeup. The ‘local’ wakeup is just like your existing ‘alarm clock’. The wakeup
feature ‘lives’ entirely in the clock module – just like the alarm clock next to your bed.
And, just like your alarm clock, you could have one in every room – limited only by the
number of modules you purchase. When it’s time to wakeup, the module beeps in that
room – and only that room. And, although most NetWatchman modules have their own
battery-backup, should you power-down the clock module, the ‘local’ wakeup time is
erased. The only wakeup-related feature supplied by the Master Unit to a ‘local’ wakeup
clock is time of day --- remember that the Master Unit supplies time of day to the entire
system and this time of day is not only battery backed up, but is derived from our
computers (which, in turn, obtain their time from a US government atomic clock).
A ‘system-wide’ wakeup uses the same clock module and is set using the same
buttons on the back. But, it operates very differently. When you use the buttons on the
back to set a wakeup time, that wakeup time is transferred to the Master Unit. There is
only one system-wide wakeup time. The system-wide wakeup time sounds a wakeup
beeper on all clock modules (though this can be disabled). The system-wide wakeup time
can also operate home automation devices (such as turning on lights or a coffee pot). The
system-wide wakeup time can, optionally, be used to auto-disarm the burglar alarm if it
was in ‘Night’ mode. And, the system-wide wakeup time can adjust your thermostat –
even doing so in advance of the wakeup time giving the house a chance to warm up.
Though we advise against it, individual clock modules can be setup to operate as
‘local’ wakeup clocks with a single clock module being designated to act as a ‘systemwide’ clock. Though this works well for a master bedroom and kids’ room scenario, it
can also be remarkably confusing.
The choice between ‘system-wide’ versus ‘local’ wakeup clocks is part of the
configuration stored in your Master unit. Appendix X explains how your system is
configured.
Setting Wakeup Time
As shown in the figure below, the clock module has two switches and two buttons
on the rear panel. All of our references to left and right reference the module sitting on
the table and you looking down on the module. The left-most button is used for setting
hours (henceforth the ‘hours’ button). The right most button is the ‘minutes’ button.
‘Wakeup’ switch: sets
wakeup time and enables
wakeup
“Command’ switch can
be thrown left or right
Enable
wakeup
Hours
Button
Set/view
wakeup time
Minutes
Button
Downward-looking view of Module
To set the wakeup time, throw the wakeup switch to the right. The current wakeup time is
displayed. Use the hours/minutes buttons to change the time if desired. When time is set,
return the switch to its center position (time-of-day is displayed). If you desire to be
awakened at the wakeup time, move the switch to the left position to enable wakeup.
When the wakeup sounder occurs (if you want to otherwise disable wakeup), move the
switch to the center position. When a wakeup time is pending and enabled, a red indicator
light on the far left edge of the display will turn on.
Setting Time Of Day
Note that time of day is set from the Master Unit not from the clock modules.
Time of Day and other calendar information are obtained by your NetWatchman from
our computers whenever your NetWatchman is downloaded with new configuration
information or when you send log information to our computers manually. The
NetWatchman Master Unit also automatically corrects for Daylight Savings where
appropriate. To repeat…pressing the ‘hours’ or ‘minutes’ buttons when time-of-day is
being displayed does not set time of day – it cannot be set at the clock module.
Special Zone Status Display
This feature is typically disabled. When enabled for customers who have many
window and door sensors, it permits information for up to 8 sensors to be displayed at the
clock module (you’ll know if the door is open). The clock module is only one of several
means by which this optional information can be displayed. When this feature is enabled,
pressing the ‘hours’ button during time-of-day display will briefly display sensor status.
Eight vertical bars will be displayed. If enabled, Appendix X will tell you which of the
eight bars represents which doors or windows. A short bar indicates that the door is
closed; a tall bar indicates that the door is open. Note that the displayed information is
only updated once-per-minute along with time.
Special Arming Status Display
This feature is typically disabled. A few very advanced customers may have
complex rules in which certain commands/codes only arm select portions of their home
or business. If such advanced arming is in use and this display feature is enabled, arming
information can be displayed. When thus enabled, pressing the ‘minutes’ button will
display eight vertical bars. Appendix X will tell you which bar represents which areas of
your premises. A short vertical bar means the area is disarmed. A tall vertical bar means
that the area is armed (remember that some sensors may not have properly armed – that
information is not displayed on these bars).
Custom Commands Switch
This feature is typically disabled. When this switch is thrown to the left, a
command is issued to the Master Unit. When the switch is returned from the left to the
center, a different command is issued to the Master Unit. When this feature is enabled, it
is typically customized for individual sites – see Appendix X for details. A possible usage
is to set/clear ‘Night’ protection. Moving the switch to the left issues a Night Arming
command and moving it to the center issues a At Home Disarm Command. Please note
that it is the act of moving the switch from left to center or center to left that issues the
command (the position of the switch doesn’t matter…it’s the change in position).
Detailed Zone Status Display
This feature is typically disabled. It’s a bit cryptic to use and only applies to
customers who have a very specific problem managing a very large number of
window/door sensors. Given the complexity of using this feature, it applies to only a few
very large customers. When you have more than 8 windows/doors (up to 63), it becomes
difficult to know the status of an individual window or door. The best method for
managing this problem is to use the optional PC/Windows program that can provide a
friendly location of the windows/doors that are open. For customers who have this need
and cannot use the PC approach, the clock display can provide a numeric index/status of
zones.
To use this feature, move the ‘command’ switch to its right-hand position. The
Clock Module will request detailed information from the Master (you’ll see a seconds
countdown displayed as the Clock Modules awaits information). Next you’ll see a four
digit numeric display. The first two digits are an index number and the second two digits
are a ‘zone number’. You’ll need additional information from Genesis to ‘decode’ the
‘zone’ numbers. Every press of the ‘hours’ button increases the index number by one.
The zone numbers displayed are the zones that have open windows or doors. Remember
to return the ‘Command’ switch to its center position to exit this special display mode.
Note also that the zone information is only updated as the switch is initially moved from
its center-to-right position.
Appendix K – Installing a Wall Router / Temperature Sensor
In most cases, customers should find that NetWatchman modules are able to
reliably communicate over their wireless Zigbee network. Adding Display Modules not
only increases convenience but also improves communication reliability (as discussed in
Chapter 3, every powered NetWatchman module ‘routes’ the signal --- that is, acts as an
additional reliable path for data to move throughout the house). For those unusual
instances where customers need a much more distant reach, we generally recommend
adding a Display Module.
In a few cases, we may suggest adding a Wall Router. Shown below,
this simple, plug-in module extends the range and reliability of your NetWatchman’s
Zigbee wireless network. The Wall Router also contains a temperature measuring probe.
For more information regarding add-on temperature features consult the White Paper:
www.x10home.com\pdfdocs\Thermal.pdf (upper/lowercase are important).
To install the wall router, simply plug it in. The green power indicator will blink
when it starts serving the network.
Note that this device will not operate during a power failure. If the network link
being assisted is security-critical, a failure will occur. If you are using battery modules to
support other important NetWatchman modules and you need additional range, we would
generally suggest adding a Display Module with a Battery Module. If you do use the
Wall Router where power failure is a concern, you may also consider purchasing an
Uninterruptable Power Supply (UPS) from your local computer store or Radio Shack.
The Wall Router is manufactured for us with a custom software configuration. Although
it may be available from other sources, routers not purchased from your NetWatchman
supplier may not operate properly.
Appendix L – Installing Home Automation / Power Line Modem
The Power Line Modem (Home Automation Interface) allows your NetWatchman
Table Top Master Controller to operate lights and appliances. It supports two widely used
formats for lighting/appliance control --- Insteon and X10. New customers are strongly
urged to use Insteon while customers with old X10 equipment can continue to use their
existing devices.
More information on Insteon is found at:
www.Insteon.com Additional information regarding
X10 is found at: www.X10.com Chapter 4 of the
NetWatchman HomeOwner’s Reference Manual
provides an Introduction To Home Automation.
Installation Notes – Connecting Home Automation to the Table Top Master
You must first setup your Insteon system using instructions provided by Insteon
or their dealers. This includes plugging in lamp modules, appliances modules, wiring
wall switches, etc. Although not required, your Insteon installation will be more reliable
if includes two or more of their newer modules labeled ‘Dual Band’ – it is desirable to
have at least four dual-band devices. In general, Insteon reliability improves with a
greater number of modules. You must have at least one manual controller. Follow the
instructions for setting up the controller and for ‘linking’ lamp modules. You must be
able to remotely control your lights from a manual Insteon controller prior to connecting
NetWatchman.
When ready, order a model 2413S PLM module (pictured above) from directly
from Insteon. Order the NetWatchman Home Automation Interface from US (not
Insteon) – we will supply the cable you need and software download. The PLM connects
directly to the GREEN jack on the back of your NetWatchman MASTER unit. Follow
the directions provided and use only the cable supplied with NetWatchman – cables from
other manufacturers may cause damage. Note: the Insteon feature set must be
downloaded before the interface will actually operate.
Hints: Preparing for your Installation
• When you order the Home Automation Interface from NetWatchman we will ask
you to complete a form that initially configures your basic Home Automation
features. Until we receive and process that form, the interface will not operate.
• The setup form requires that you provide us with the serial numbers of the Insteon
devices you intend to operate. These simple 6 digit numbers are found on every
Insteon device. Of course, this assumes that you have ordered and fully installed
your Insteon system before setting up the NetWatchman interface.
o In some higher-end installations, you may choose to have a few of your
insteon modules permanently wired by an electrician. Make certain your
electrician records the serial numbers and, most importantly, does not
remove the serial tags.
• After you email the form to us, you’ll receive further instructions within a day.
Those instructions will include a process known as ‘downloading’ where your
new feature is loaded into your NetWatchman by our computers.
Installation Steps:
1. Remember…the remainder of your insteon network must already be fully
operational…the NetWatchman PLM bridge is the last piece added.
2. Remember that your must complete the email form as noted in ‘preparation’
above. The steps below assume you have already received a ‘download ready’
email from our computers.
3. Plug in the 2413S PLM but do not connect it to NetWatchman.
4. For every device being controlled by NetWatchman (outbound control), you’ll
need to link that device to the 2413S with the 2413S acting as a controller. Refer
to the 2413S brochure for details along with the brochure for the device being
controlled. In general, here are the sub-steps:
a. Press and hold the programming/linking button on the side of the 2413S.
Hold the button until you here a chirp. Release the hold and note that the
button / indicator is now blinking slowly.
b. Go to the lamp or device being controlled. Make certain you manually
turn it on.
c. Press and hold the linking button at the device (reference the instruction
brochure for that device/model). Referencing that device brochure, wait
for the expected link confirmation. This may be a chirp, flash, or other
action. Release the button.
d. Return to the 2413S and confirm that the programming/linking indicator is
no longer flashing.
5. For every device that is controlling NetWatchman (inbound control to
NetWatchman), you’ll need to link that device to the 2413S with the 2413S acting
as a responder. In general the sub-steps are:
a. Press and hold the programming button at the remote device (not the
2413S). Follow the directions in the brochure for that device to observe
blinking, chirping, etc that the device is now in linking mode as a
controller.
b. Return to the 2413S. Press and hold it’s program/link button until you hear
a chirp.
c. Return to the remote device and confirm that it has exited linking mode.
6. Just immediately prior to performing the download (repeat: Before you do the
download’), connect the PLM to the GREEN jack on the Master Unit.
7. Perform the download using the instructions that were emailed to you.
Special Indicator Lights on the Master Controller – Home Automation
When the Home Automation Interface is configured additional indicators may appear:
• The Blue Indicator on the Master Controller will flash briefly when the controller
is exchanging data with the power line modem. If you are in At Home mode and
the power line modem does not respond, the blue indicator will indefinitely
continue to flash rapidly. If the Blue indicator is flashing rapidly, check the
connection to the power line modem and that the power line modem has power.
•
•
The Yellow Indicator on the Master Controller will flash briefly when the
controller is attempting to send data to an individual insteon serial number. If you
are in At Home mode and an insteon device fails to respond, the yellow indicator
will indefinitely continue to flash rapidly. This means that an individual lamp
module, light switch or other insteon device that you are attempting to control is
unplugged or that communication has been lost with that individual insteon
module. Any other successful insteon command will clear the flashing yellow.
The Orange indicator may occasionally flash when an insteon transaction is
complete. This is normal and used only for our diagnostic purposes.
Advanced Users – Testing Your Home Automation Manually
If you are using a Table Top NetWatchman Master Controller, you may
optionally test Insteon by pressing a button sequence on the Master. This is not intuitive;
not intended for casual/daily use and may not be useful for persons who are not
‘advanced’ users. If you wish to use this feature, you must designate one or more Insteon
devices that will operate as part of the test. This designation is made when you fill out
the Setup form discussed above.
Button press sequences on the Master are intended for occasional diagnostic use.
They are described more fully at the end of Appendix B. To use these diagnostics, the
system must be in a disarmed/at home state. The command is issued by a series of short
button presses which are acknowledged by a brief chirp. Each short press generates a
single chirp. After a certain number of short presses, hold the button down for several
seconds to confirm the command. In the case of an Insteon test, press the button six short
times (count the six chirps) and as you hear the sixth chirp, HOLD the button down. This
will turn ON the designated Insteon devices as a test. Seven short presses turns the same
devices OFF.
About ‘Linking’ and ‘Unlinking’ Insteon… (copied from Chapter 4 as a reference)
If you are using Insteon, you’ll need to understand ‘linking’. While this topic is
covered in brochures that ship with every Insteon product, we’ll provide a brief
overview here. Note that every Insteon device must be linked. And, unfortunately,
different Insteon models have somewhat different push button sequences to perform
linking – you’ll need to read the brochure that comes with each Insteon product.
Every Insteon controller needs to know which modules it will operate when you
press a button to initiate control. And each device being controlled needs to know what
action it should take when it heres from a controller. This process of learning
relationships is called ‘linking’.
While it is important that you read the brochure that comes with every Insteon
product – because different models use their buttons differently to link/unlink – here’s
the general process. The process starts at the device initiating control – typically press
and hold the button you are attempting to assign tasks to. After a few seconds, it will
typically chirp and, in some cases, an indicator at the controller will flash. Then go to
the device being controlled – use the button on the insteon module to manually turn the
device on, off or to its dimming state (usually you’ll turn on the lamp). Then, after the
device is in its desired state, press and hold the programming button on the receivingside insteon module. In most instances, you’ll hear a chirp, a beep or see a light flash.
Now return to the controller. The indicator light which was flashing (indicating that it
was waiting to be linked) should have returned to its normal (typically non-blinking)
state. This linking step must be repeated for every controller-module pair you intend to
control.
Keep your insteon brochures because you may need to UN-LINK. Once a
controller is linked to a module, there is a requirement that the module remain plugged
in and operational. If a module is removed, fails, or powered-down, your insteon
network will slow down – dramatically slow down. If a module is removed, you’ll
need to follow the un-linking steps in the brochure for that model.
You must link your entire insteon network before adding the Insteon Interface to
NetWatchman. Inteon must be operational before adding the bridge between
NetWatchman and Insteon.
Prior to February 2012, NetWatchman did not need to be linked. Because of a
change made by the Insteon design team, we must now inconvenience our customers
with this linking process. NetWatchman uses an Insteon model 2413S Power-LineModem (PLM) as the interface/bridge between NetWatchman and your Insteon network.
Appendix M: Notes Regarding Master Controller Phone Connections
The NetWatchman Master controller (telephone-based model) must be connected to
your phone line. Two connection types are provided: a standard RJ-11 phone jack (just
like any other phone you own) and a Secure Phone Jack known as an RJ-31X. These two
connection types were discussed as you planned your installation in Chapter 2.
There are two possible phone cables – one for RJ-11 the other for RJ-31X. There is a
single phone jack on the Master Controller and one of these two possible cables is used to
connect to the phone line. Every NetWatchman is supplied with the RJ-11 cable. The RJ31X cable can be ordered. The standard-supplied RJ-11 cable has two plugs of different
sizes. The smaller plug connects to a standard phone jack in your house. The larger end
connects to the Master unit. The connection location on a table-top Master Unit is next to
the AC power transformer jack. You may use commonly available phone extension cords
if you are using the standard RJ-11 cable/connection.
This paragraph applies only to customers who are using a special Secure Phone Jack
– not to customers who are using a standard phone jack. The RJ-31-X cable has two large
plugs on either end. One end connects into the special RJ-31X Secure Phone Jack and the
other end connects to the Master Unit as shown on the following pages. It does not matter
which end is which. Never attempt to extend this cable. LAN/Ethernet cables may appear
to use similar connectors but may not operate properly. Because of the way RJ-31X
operates, all of the phones throughout your house will be operating through this one
cable. If you disconnect the RJ-31X cable at the jack supplied by the telephone company,
NetWatchman will be disconnected from the phone line but your phone service will
continue to operate. If you disconnect the RJ-31X cable at the NetWatchman Master end,
you will loose all phone service throughout your house --- and you won’t be able to call
us for further assistance. If you have phone service problems and suspect NetWatchman,
disconnect the RJ-31X cable at the jack supplied by the telephone company (not at the
Master Unit end)!
Appendix O – Download Instructions
If you make changes to your NetWatchman you will receive an email telling you that the
changes require ‘downloading’ into your NetWatchman --- that is, the changes on our
central computers must now be loaded into your NetWatchman. The email you will
receive will contain a link to more detailed instructions. A copy of those more detailed
instructions is contained in this appendix. You can also obtain / preview this document
online at:
www.x10home.com/pdfdocs/download.pdf
Appendix R – Regulatory Notices
Telephone Registration
Your NetWatchman includes a modem that complies with Part 68 of the Federal
Communications Commission (FCC) Rules.
For the Table-Top Master Unit the registration number is:
US:AU7MD04B2456
Ringer Equivalent Number (REN): 0.4B
For the Metal Enclosed Master unit the registration number is:
US:DWEMM00BXE2422SM
Ringer Equivalent Number (REN):0.0B
Your telephone company may limit the total REN on your phone line. If a limitation does
apply, the total REN is obtained by summing the RENs of each device you have
connected to a telephone line.
As with any telephone device, we are required to provide the following notices:
If your system causes harm to the telephone network, the telephone company may
discontinue service temporarily. If possible, they will notify you in advance. If not
practical, you will be notified as soon as possible.
Your telephone company may make changes in its facilities, equipment,
operations or procedures that could effect proper functioning of your equipment.
If they do, they will attempt to notify you in advance so that you can maintain
uninterrupted service.
If you suspect that NetWatchman may be interfering with your phone service:
Disconnect NetWatchman from the phone jack. The cable that connects NetWatchman to
the phone line has two ends --- disconnect the end at the telephone company jack not the
end that is attached to the Master Controller.
Important Reminder: If you have a special alarm industry jack known as an RJ-31X
jack (much wider than a standard phone jack), Do not disconnect/cut the special wiring
where your phone service enters the premises. If you need to temporarily disconnect the
alarm for service, disconnect the phone cable at the RJ-31X jack (the phone cable
connected to the circuit board should be disconnected at the end away from the circuit
board). If you have this special RJ-31X jack and you disconnect the cable at the rear of
the Master Unit, you will loose all phone service (and…not be able to call our us for
assistance!!!).
Radio Frequency Interference – FCC Part 15
NetWatchman includes a radio transmitter that complies with Part 15 FCC Rules.
Operation is subject to the following two conditions: (i) this device may not cause
harmful interference and, (b) this device must accept any interference received, including
interference that may cause undesired operation.
FCC ID: OUR-XBEEPRO
NetWatchman modules have been certified for ‘remote’ and ‘base’ operations not
‘portable’ or hand-held operation.
As with any digital device, we are required to provide the following notice:
This equipment has been tested and found to comply with the limits for a Class B
Digital Device pursuant to Part 15 FCC Rules. These limits are designed to
provide reasonable protection against interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment of and on, the user is
encouraged to try to correct the interference by one or more of the following
measures: re-orient or relocate the receiving antenna; increase the separation
between the equipment and the receiver; connect equipment and receiver to
outlets on different circuits; or consult the dealer or an experienced radio/TV
technician for help.
Trademark / Patent
NetWatchman is a registered trademark of Genesis Engineering Incorporated.
Windows is a registered trademark of Microsoft Incorporated.
NetWatchman includes patented technology for the purpose of establishing a
remote connection when initiated from off the premises. Other patents may be pending.
The software that operates NetWatchman is copyrighted 1983-2008. This
documentation is copyrighted 2008. Copyrights and patents for NetWatchman are owned
by Genesis Engineering Incorporated.
Appendix S – Telephone Safety
1. Never install telephone wiring during a lighting storm. Avoid touching the
Master controller during a lightning storm as there is a remote chance of electrical
shock from lightning.
2. Never install a telephone jack for NetWatchman in a wet location.
3. Never touch uninsulated telephone wires or terminals unless the wire has been
disconnected at the network interface.
4. Use only 26 AWG wire or larger when making phone connections. (The smaller
the AWG number, the larger the wire; for example 24 AWG would also be
acceptable).
5. Never use NetWatchman or any telephone device to report a gas leak; an
explosion may result.
Appendix T – Battery Safety and Limitations
Most of our products include a rechargeable, lead-acid battery that provides power when
AC power fails or is disconnected. If improperly handled or improperly disposed, these
batteries can cause fires, burns or other hazards. Read and follow these precautions.
1. All batteries have limitations. Given a sufficiently long AC power failure, the
battery will run-down and the product will fail. Battery time varies depending
upon the configuration of your product, the freshness of the battery and many
other technical factors. Because of this variance, battery backup time may be a
short duration and is not specified.
2. NetWatchman products use batteries that have polarized plugs. While these plugs
are designed to reduce hazards, metal objects that touch the plugs may still have
the correct shape necessary to cause sparks or fire. Avoid metal objects near the
plug. If you are storing a battery with a plug, securely wrap electrical tape or a
similar non-conducting tape around the plug.
3. For environmental reasons, these lead-acid batteries should be disposed of
according to regulation. This battery may explode if disposed in a fire. Even if
the battery seems old and discharged, it is likely that the battery has enough
capacity to start a trash fire if it contacts metal objects in the trash.
4. Always replace a battery with a battery of the same voltage, same capacity and
same chemistry (lead-acid). Incorrect replacement is likely to cause permanent
product damage and may cause a fire and/or battery explosion.
5. Never test a battery by shorting the battery leads.
6. These batteries have a useful life of five years. The battery may overheat after
five years of use. Replace batteries if they are older than 5 years. If you have
many short power failures or a few very long power failures, the useful life of the
battery could be much, much shorter than 5 years. Replace batteries that have had
more than 20 power failures lasting an hour or more. Immediately disconnect a
battery if it is hot, if it appears deformed/warped, if it has crystals/corrosion
at its terminals, or if it has any evidence of leakage.
7. The correct power-down (turn off) sequence is to disconnect the battery first then
AC power. The correct power-up (turn on) sequence is to apply AC power first
then connect the battery. Most Genesis products will not start at all on battery
until AC is applied. NetWatchman products have two identical power jacks ---one
for battery and one for AC. The battery will not properly charge if these two plugs
are backwards.
8. Use only the transformer and battery supplied by NetWatchman. Substituting
other transformers or other batteries may cause a fire hazard.
9. If you have a ‘metal enclosed’ or professionally installed NetWatchman product,
your battery may have red and black power leads. Additional warnings apply
when handling batteries on these professional products. Read the professional
version of this appendix on the web at:
www.x10home.com/pdfdocs/BattWarn.pdf
Appendix U – Advanced Topic
Special Purpose Interfaces
Please note that this is an advanced topic. The vast majority of our customers will use
fobs to arm and disarm their alarm system. Some will use Insteon buttons and switches to
command Netwatchman. A few will purchase an optional feature which allows
NetWatchman to be commanded by sending emails to our servers. And, of course, every
NetWatchman, regardless of model / type, can be accessed remotely on smart phones,
tablets, and computers using a for-free web interface provided on our servers.
NetWatchman provides many special-use interfaces for customers who have
unique needs. For example, customers who have visual impairments may use special
arming/disarming commands that provide a series of beeps as information and
confirmation. Legacy customers may be using our phone / voice interface where
telephone commands are confirmed with custom, voice-synthesized messages.
This appendix briefly highlights three additional interfaces which may be of
interest to customers with advanced or special requirements.
LAN-side Web Interface
To be clear, every NetWatchman, including our telephone-based and cellularbased models, can be remotely accessed using a for-free web browser. Because this
method is intended for access while you are away from the premises, an additional
security/login step is required. This interface is optimized for occasional use,
arming/disarming a system which primarily consists of motion sensors, where home
automation is about automatic operation that is coupled to the arm/occupancy state of
your home.
This remote / web-based approach does not optimally meet the needs of
customers who fit any one of the following profiles:
• Customers who wish to manually command NetWatchman – often – from their
smart phone / web; particularly if they wish to do so from within the premises;
(though this sounds cool, in practice we find most of our customers find the fobs
to be remarkably more convenient than reaching for a smart phone…)
• Customers who have many window and door sensors where there is a need to
view the status of those devices; again, particularly if they wish to do so from
within the premises.
• Customers who are using advanced access control features – where the system is
often in a partially armed state.
For these customers, NetWatchman offers a web interface with a much more detailed,
and customizable view of individual sensors, arming groups, and direct access to home
automation features. This seperately purchased module is a web-server for your home.
And, because it physically resides in your home, on your local network (LAN), and is
protected by your router/firewall, it does not require a separate login/security step –
speeding access from any trusted browsing device (smartphone, tablet, PC) located in
your home. And, because it is a separate module, it can conveniently be added to any
NetWatchman model – including the telephone-based or cellular-based models. So that
you can quickly access NetWatchman without a login, note that this device is relying
upon your router/firewall security, does not provide its own security and is therefore not
the web-interface you would use remotely. When you are away from the premises, you
would still use the remote access web page globally accessible on our servers.
A screenshot of a typical customized home page is shown below. Not shown in this
screenshot is an optional list of open/violated doors and windows (which would be
appended to the bottom of the screen). Also note that the ‘Quick Commands’ at the top of
the screen are fully customizable. Some customers choose to add a ‘disarm’ button.
Using Your PC as a Keypad
Although the web-server shown above is typically a more modern and desired
approach (because so many phones, tablets, etc can all access web-enabled devices), a
few customers have expressed a desire to use our older, Windows/PC specific program.
As such, we also continue to offer this approach. You’ll add a Zigbee radio to your USB
port and a windows-based software application. A sample screen appears below:
NetHome / PC for Programming
The vast majority of NetWatchman customers will not use their PC for ‘programming’.
Customers will customize their NetWatchman by purchasing simple, downloadable
‘apps’. Some of these ‘apps’ are further customized by answering a few simple
questions provided on the web or web/forms. We view Netwatchman as a ‘service
business’ where we welcome customer contact with additional requests for additional
customization and, in many cases, we are able to provide additional customization
without charge. For those customers with highly unique needs, we offer custom
consulting services that can remotely provide highly customized solutions.
When NetWatchman was originally offered for sale, we provided a few of our
most technically-sophisticated customers with a windows-based tool that could
customize their site. This requires extensive technical skills, is not very friendly, and is
strategically inconsistent with our current business focus on services. As such, we have
allowed this windows-based application to age without additional support. For very
advanced customers with very unique needs, a copy of the application may be provided
‘as-is’.
Appendix V – Advanced Topic
How NetWatchman Arms
You may not need to read this advanced material
Per the discussion in Chapter 3, the majority of customers will have configurations where
all of the following are true:
• You will always be completely out of the premises before the exit delay expires
(breaking this rule may cause a false alarm or may cause some sensors to not
properly provide protection)
• All of your burglary sensors are motion sensors (no doors or windows) and you
did not request that we provide custom programming.
• There is no statement in Appendix X telling you that Appendix V applies
If all of these statements are always true, stop.
Keep life simple by not reading this Appendix!
If any one of the statements above may not been true, particularly if your installation
includes door or window sensors, then check the additional list below:
• All of your arming commands have an exit delay
• All of your arming commands allow force arming
• All of your arming commands arm every sensor (no partial arming)
• All of your disarm commands disarm every sensor
• All of your sensors have exit delays and they are all either long or all short
• All of your sensors allow force arming
• You are not using advanced arming features such as chime, log-only, email-only
If all of these statements are always true, stop.
Keep life simple by not reading this Appendix!
NetWatchman is capable of providing very advanced arming algorithms which are
typically found in large commercial installations. This includes designating areas/sensors
which arm in a more secure/rigorous manner, splitting the alarm function to protect
multiple sub-units and granting special/limited access based upon the person whose
fob/key is being used (access control). Appendix V is intended for these very advanced
usages.
If Appendix V applies to you, it is important that you understand how arming occurs.
Read: www.x10home.com\pdfdocs\AppendV.pdf
Appendix W - Terms, Conditions, Limitations and Warranty
This document describes the Terms, Conditions, Limitations and Warranty provided by
the manufacturer of NetWatchman, Genesis Engineering Inc (hereafter, Genesis). The
terms of this agreement may only be modified in writing.
1. NetWatchman is not useful nor supported unless you maintain a subscription to
the communication services provided by Genesis. You are agreeing to the cost of
this subscription, hereafter known as the subscription fee, the amount of which
was specified at the time of purchase. Unless otherwise specified, this
subscription fee is paid monthly as a charge to your credit card for 24 months.
You are agreeing to these 24 monthly payments and you are agreeing to maintain
a credit card number on file which will accept these charges. Although you may
notify us of your intent to cancel prior to the end of this 24 month obligation,
failure to complete all 24 payments, for any reason, will result in an early
termination fee. You are agreeing to pay an early termination fee in the amount of
the balance of unpaid subscription fees or $160, whichever is less.
2. Your monthly subscription fee entitles you to receive via the email address you
supply a monthly log report. This subscription also includes the ability to access
information regarding NetWatchman via the internet and to make a limited
number of configuration changes to your NetWatchman.
3. If you are not subscribing to our optional Professional Monitoring Service, your
basic subscription fee entitles you to Email Notification. Messages received by
Genesis from your NetWatchman will be re-transmitted as email messages sent to
as many as five email addresses you supply. Given the technical limitations of
email, of NetWatchman and of our equipment, these email messages may be
delayed and cannot be relied upon for critical purposes. Genesis is not responsible
for any failure of these email messages.
4. You may optionally subscribe to our Professional Monitoring Service. This is a
premium service provided at an incremental fee added to your basic subscription
fee. Unless otherwise specified, there is no long term commitment for this fee.
The fee is charged for any calendar month, or portion thereof, in which the service
is supplied. Ten days advance notice is required to activate this service. The
Professional Monitoring service is a replacement for Email Notification --- alarm
signals received by alarm dispatchers will result in a human action by an
employee based in the United States. This action typically includes attempting to
call your premises, attempting to notify police and attempting to notify up to five
persons you have designated using phone numbers you have provided. The
incremental fee for this optional service was specified at the time of purchase.
Although Professional Monitoring is available as an optional service without long
term commitment, Genesis may also make special offers for this service and these
special offers may require other terms. If this applies to your account, a special
written term will also be included.
5. After making the 24 monthly subscription fee payments, you may cancel your
subscription. If we do not receive cancellation, we will continue to provide
service on a month-to-month basis. If our agreement includes a multi-month
payment term, typically 24 months, Genesis may not increase the amount of that
payment during that term. Thereafter, we may change fees with 60 days notice.
Cancellation of your subscription also terminates technical support. Reestablishing service after cancellation may, at Genesis option, be subject to fees.
6. Genesis may, at its option, terminate subscription by providing 60 days notice in
standard US Mail. If Genesis initiates cancellation, it will provide a refund in the
amount of $3 for every unpaid month remaining in the original 24 month
commitment.
7. NetWatchman is not a Life Safety Device. Never rely upon NetWatchman if a
failure could cause loss of life, serious injury or substantial property damage.
Dialing 911 or other emergency numbers directly will always result in the fastest
emergency response. Activating your alarm may actually slow emergency
response because your alarm may make your regular phone service unavailable.
8. Purchaser shall not represent to any third party that NetWatchman protects life or
property in a manner which prevents loss of life, serious injury or substantial
property damage. Purchaser agrees to indemnify Genesis against any claims that
arise from such misrepresentation.
9. We want you to know that every alarm system can be defeated. NetWatchman is a
supplemental form of protection and is in no way a substitute for good physical
security (such as locks) and for adequate insurance.
10. NetWatchman uses the phone line to communicate alarm information. Phone lines
are vulnerable to attack and a disrupted phone connection may prolong dispatch
time or eliminate protection. You must maintain phone service on a phone jack
for NetWatchman to operate properly. You must also maintain long distance
service.
11. Battery backup modules are optionally available for NetWatchman. Although
optional, Genesis strongly recommends the use of this module when
NetWatchman is used for alarm purposes. Batteries have a finite life and will be
ineffective or dangerous after their useful life. The HomeOwner’s Manual
provides additional, essential safety information. Even with a battery backup,
NetWatchman will eventually fail during an extended power failure.
12. Some cities regulate/license alarm systems. It is your responsibility to comply
with all regulations regarding alarm system operation.
13. Location of your NetWatchman controller may be very important when used as a
burglar alarm. Even in a best case scenario, NetWatchman needs about 20
seconds to send an alarm message. If an intruder can find and destroy
NetWatchman before this transmission is complete, then all benefit is lost. This
may be a factor as you decide the best location for the NetWatchman master unit.
14. Observe good electrical safety when installing NetWatchman. Do not use
extension cords which may age and become dangerous. Do not place
NetWatchman in wet locations, outdoor locations or in the attic. The
HomeOwner’s Reference Manual provides additional safety information
including information regarding phone lines and use with special phone jacks.
15. When used as a burglar alarm, NetWatchman is not intended to be a whole house
alarm. By definition, its limited sensors can only physically protect a portion of
your property. You’ll need to use good judgment to protect your most valuable
possessions and to maximize the probability that an intruder actually trips a
sensor.
16. NetWatchman is not intended to provide fire protection, protection against freeze
damage or flood damage. These forms of protection require additional
professional installation skills and may also be subject to additional regulation.
NetWatchman is not intended to protect rooms in which pets move while the
burglar alarm is armed. This also requires special sensors installed by a security
professional.
17. Because of electrical noise and other disturbances, home automation devices may
fail to operate when a command is sent to them (that is they may fail to turn on or
turn off when expected). Other disturbances may turn on a unit or turn off a unit
even when no command was sent. Because automated devices may automatically
turn on at any time, never expose yourself to an electrocution hazard or other
safety hazard caused by automatically starting equipment. Never operate heating
devices or other appliances that may cause a fire if the device tips, or if the device
automatically starts or if the device fails to shutoff as expected. Read and
understand the home automation safety warnings found in the the HomeOwner’s
Reference Manual.
18. Remote access to your NetWatchman via the internet, messaging or remote phone
access may not be continuously available. Never rely upon remotely accessing
NetWatchman where a failure of such remote access might cause a false alarm,
loss of protection or other harm.
19. Genesis warrants the parts it has provided to be free from defects in workmanship
for a period of one year from the original date of purchase. In the event of a
failure, Genesis will, at its option, repair or replace the defective part with the
same or similar part.
20. This warranty is non transferable.
21. Except as provided in the HomeOwner’s Reference Manual, NetWatchman is not
intended for customer service. Do not open, modify or attempt to repair
NetWatchman devices. This warranty specifically excludes defects which may
have been introduced by the workmanship of the purchaser, by making
misconnections, by connecting sensors or devices other than those sold by
Genesis, or damage caused by intent, misuse or negligence of the purchaser.
22. Your system was customized based upon the information you provided on a form
submitted via the internet. If you later add/change sensors, this information must
be revised. New sensors, when connected to NetWatchman do not automatically
identify themselves. Many NetWatchman sensors are portable and can be
accidentally moved in a manner which re-aims the sensor. This can reduce or
eliminate protection and may cause false alarms. It is important that you monitor
such sensor aiming and that you routinely test your alarm as provided in the
HomeOwner’s Reference Manual. Though weekly execution is advised, any
change to a sensor should be immediately retested.
23. This system includes features which allow the purchaser to program operation.
Purchaser understands that it is possible to misprogram the system. Such
misprogramming could reduce or eliminate protection and may also cause
unexpected operation. Genesis does not review programming instructions
provided by the purchaser for accuracy or errors --- the purchaser is solely
responsible.
24. The communication services which may accompany this product receive signals
from the NetWatchman controller. These signals can be prevented from reaching
the monitoring service by willful intent/sabotage, through failure of the
communications network or by Acts of God. Genesis shall not be liable for such
failures. Upon receipt of signals, Genesis or its agents will make a best effort
attempt to notify authorities or parties as provided by the consumer and
appropriate to the type of service subscribed to. Much of the information used for
notifying the authorities is provided by the Purchaser. Purchaser is responsible for
keeping this information current.
25. Genesis liability under this warranty is limited to the replacement of defective
components up to the full purchase price paid for the Genesis components.
Genesis shall not be liable for any direct, consequential, or incidental loss or
damage. Some states do not allow the exclusion or limitation of incidental or
consequential damages so the above limitation may not apply to you. This
warranty gives you specific legal rights, and you may also have statutory and
other rights which vary from state to state.
26. This agreement represents the entire agreement between Genesis and the
Purchaser. It supersedes any previous agreement and may not be modified in any
way except in writing and executed by both Genesis and the Purchaser.
Appendix X – Custom Operating Instructions
Insert your customized operating instructions here
Appendix X provides Operating Instructions customized for
your installation.
Because Appendix X is unique to each customer, it will ship
separately via Email or US Mail.