Springfield Technical Community College
5/27/16
PC/Network Technician Certification Program:
CompTIA A+, Microsoft MTA Server Administration, CWTS Wireless Certifications
ZAPL- 007 PC/Network Technician Certification Program - 164 hours
CompTIA A+, Microsoft MTA: Windows Server Administration, CWTS Wireless Certifications
Fee: $3,175 - Includes training, comprehensive reference library, tool kit, practice exams.
Fee: $3,635 - Includes training, library, practice exams, tool kit, practice exams, and one set of exam vouchers
Program Description
The PC/Network Technician Program at STCC involves 164 hours of hands-on instruction to prepare for the CompTIA A+
Service Technician, Certified Wireless Technology Specialist (CWTS), and VMware VCA Certifications. The course material
goes well beyond the scope of the certification exams and focuses on preparing the student to be successful as a
PC/Network technician. The program covers all the material necessary to pass the CompTIA A+, CWTS and the VMware
VCA Certifications.
Each student receives an extensive reference library and a PC tool kit to keep. The classes are held on weeknights and
Saturdays. An updated schedule of specific dates, classrooms and labs is maintained on STCC Workforce Development
website. The program is taught by professional instructors with thousands of hours of teaching experience who are CompTIA,
Cisco, IBM, CWNP, CIW, and Microsoft Certified. STCC has been offering A+ training since 1997 and has an 90-95% pass
rate for students taking the A+ exams.
This is an intensive hands-on program designed to prepare candidates to take the CompTIA A+ Required Exams:
CompTIA A+ 901 and 902 exams, VMware VCA Certification Exam, and the CWNP Certified Wireless Technology Specialist
CWTS Exam.
Prerequisites
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None
Students need to have the desire to learn the material and continue learning after the course is completed
Basic Keyboarding and Mouse Skills are a plus
STCC – Workforce Development
PC/Network Technician Certification Program
(413) 755-4502
http://www.stcc.edu/wd
Springfield Technical Community College
5/27/16
Certification Exams
CompTIA A+ Certification (Two Exams)
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CompTIA A+ 220-901 Exam and
CompTIA A+ 220-902 Exam
VMware VCA Certification (One Exam)
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VCA Exam
CWNP Certified Wireless Technology Specialist (CWTS)
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Exam PW0-071 CWTS Certification Exam
Course Module Descriptions
Modules denoted by an * are available as stand alone programs.
Computer Hardware and Operating Systems Fundamentals (20 hours)
This introductory module covers the fundamentals of PC hardware, and operating systems. The following topics are covered:
PC hardware, booting the computer, hard disk management, drives, subdirectories (folders), structures, file management,
batch files, executing programs, memory management (16-bit/32-bit and 64-bit Operating Systems).
Introduction to Networks: For the Beginner (8 hours)*
Students will explore networking fundamentals; demystify how network transmissions travel from one PC to another over a
network, or from one network to another network. We will explore how Hubs, Switches, and Routers work in relationship to
the OSI model. In exploring this technology and the OSI model we will gain a basic understanding of Collision Domains,
Broadcast Domains, VLANS, and Firewalls. The course will concentrate on current industry technology such as Ethernet
Wireless Networks and Telephony. Students will also install a wireless network in the computer lab and then learn how to
secure it using encryption.
TCP/IP Networking Essentials (8 hours)*
This module will explore the TCP/IP protocol suite through an understanding of how the OSI model works. We will explore
the interaction of network communications as it relates to the different layers of the model. In covering the TCP/IP suite we
will discuss client IP configurations including: IP Addresses, Subnet Masks, Default Gateways, DNS servers and how DHCP
is used to dynamically supply these settings. Students will also learn how DNS works in resolving Domain names to IP
addresses, and how Website URL’s and IP addresses are linked in the global DNS directory system. Student’s will also learn
how to dissect an IP address and subnet mask to quickly determine the host device's Network address, Broadcast address,
and the valid range of addresses in it’s network. With this knowledge, we will explore how to troubleshoot IP networks
configured into organizational VLANs.
STCC – Workforce Development
PC/Network Technician Certification Program
(413) 755-4502
http://www.stcc.edu/wd
Springfield Technical Community College
5/27/16
Essentials for CWTS Wireless Certification (24 hours)
The CWTS™ (Certified Wireless Technology Specialist) Certification is the latest certification from
the CWNP Program. CWTS is an entry-level enterprise WLAN certification, and is the first highstakes certification geared specifically towards both WLAN sales and support staff for the
Enterprise WLAN industry. The CWTS Certification verifies sales and support staffs are specialists
in WLAN technology and have all the fundamental knowledge, tools and terminology necessary to
be successful in the exciting and rapidly growing Enterprise WLAN industry.
CWTS was created in response to a strong market demand for professionals who are required to
be proficient in a variety of basic wireless technologies. The vast numbers of system and network
administrators whose responsibilities now include some work with wireless as well as wired networks require basic familiarity
with terms, concepts, tools, and technologies. Topics in this module include: Wi-Fi Technology, IEEE & WiFI Standards,
Hardware and Software, Radio Frequency (RF) Fundamentals, Site Surveying and Installation, Application, Support, and
Troubleshooting.
CompTIA A+ PC/Network Technologies (44 hours)
This module is designed to prepare students for the CompTIA A+ (900 series) exams by introducing
the students to basic computer hardware components and the proper handling of equipment while
installing, upgrading, diagnosing, and repairing both PC hardware and software configurations.
Students will use a selection of tools to complete instructor-guided labs to learn the proper techniques.
Some of the topics covered include: CPUs, I/O bus architectures, memory, interfaces, ports, hardware
and software interrupts, and common troubleshooting procedures. Student’s will learn how disassemble and reassemble PC
Hardware, as well as install new components such as Hard Drives, RAM, Sound Cards, and assorted other components.
Students will learn to utilize the Internet to gather the latest information and Device Drivers. Extensive hands-on, instructorled labs utilizing some of the latest technology will be presented to demonstrate and teach the proper techniques in computer
maintenance and advanced troubleshooting.
CompTIA A+ Operating System Certification Prep (20 hours)
This module is designed to cover those CompTIA Certification Operating System topics which include Windows 7, Windows
8, and Windows 10 material. The focus will be on how these operating systems are configured for the desktop as well as
clients in a Network.
Introduction to Virtual Environments & LINUX (8 hours)
This module will introduce the student to the world of UNIX/Linux which is gaining in popularity in the area on E-Commerce
and web hosting. Students will learn to install and navigate through Linux to become familiar with its look and feel. CompTIA
does not presently test on any UNIX/Linux objectives, but it is important that students who complete our program have at
least a minimal exposure to this OS environment.
PC/Network Protection: Spyware & Viruses (4 hours)
This workshop gives users an overview of the security risks to their PCs and networks, and explores the available
countermeasures. Virtually every PC is at risk if they have Internet connectivity, especially in the context of always being on
through broadband access services (such as cable and DSL modems). Major topics will include: malicious software i.e.;
Viruses, Spyware, Pop-ups and E-mail Spam and what to do to prevent these attacks.
VMware VCA Certification (16 hours)
This Module will explore the fundamentals of VMware and prepare the student for the Data
Center VMware Certified Associate Certification.
STCC – Workforce Development
PC/Network Technician Certification Program
(413) 755-4502
http://www.stcc.edu/wd
Springfield Technical Community College
5/27/16
Instructors
James Beane
Program Developer and Lead Instructor
Director of Program Development and Professional Services
Workforce Development
Springfield Technical Community College
Phone: (413) 755-4506
Email: beane@stcc.edu
Industry Certifications
Cisco Certified CCENT, CCNA, CCDA
CompTIA Certified A+, Network+, i-Net+, e-Biz+, Server+
Microsoft Certified MCDST, MCP, MTA (OS, Networking, Server)
Certified Internet Webmaster (CIW) Professional/Instructor
IBM Certified Professional iSeries 400
Certified Wireless Technology Specialist (CWTS)
Registration and Fee Information
If you have any questions about costs, registration,
please contact the STCC Workforce Development office at (413) 755-4502.
If you have any questions about the course content please feel free to contact Jim Beane @ (413) 755-4506 or email
beane@stcc.edu
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Space is quite limited in this program and enrollments will be accepted based on the date of application.
This is an all-inclusive fee and includes all required textbooks, practice exams, and tool kit.
The test vouchers for the four required exams for certification; two CompTIA exams, one Microsoft MTA
Windows Server Fundamentals exam, and the CWTS Wireless may be purchased with the class or at the
completion of the class.
The fee for this 168+ hour program is $3,175 or $3,635 with exam vouchers
Early application is strongly recommended since this course usually fills up early.
Refund Schedule: 100% of program fee, less a $50 administrative charge, for withdrawal completed at least one
week prior to Kick-off Class Date. No refund is available after that date.
STCC – Workforce Development
PC/Network Technician Certification Program
(413) 755-4502
http://www.stcc.edu/wd
Springfield Technical Community College
5/27/16
0BSpringfield Technical Community College
Workforce Development Center
PC/Network Technician Certification Program
CompTIA A+, Microsoft MTA Server Administration, CWTS Wireless Certifications
September 26 – February 4th
All Classes meet Mondays & Wednesdays (unless noted)
Tentative Schedule
Dates
th
Time/Location
Total
hours
IT Program Open House
September 8 , Thursday
5:00pm, 2/411
Introduction to Operating
Systems and Hardware
September 26, 28, Oct 3, 5
October 1, Saturday
5:00 - 9:00 p.m. (2/410)
8:00am – 12:00pm
20
Introduction to Networks:
October 12, 13(TH)
5:00 - 9:00 p.m. (2/411)
8
CWTS Wireless
Certification
October 17, 19, 24, 26, 31 & November 2
5:00 - 9:00 p.m. (2/411)
24
CompTIA A+
PC/Networking Tech
November 7, 9, 14, 16
November 19, Saturday
November 21, 28, 30
December 3, Saturday
December 5, 7
5:00 - 9:00 p.m. (2/411)
8:00am – 12:00pm
5:00 - 9:00 p.m. (2/410)
8:00am – 12:00pm
5:00 - 9:00 p.m.
44
TCP/IP
December 12, 14
5:00 - 9:00 p.m.
8
CompTIA 901 Review
December 19
5:00 - 9:00 p.m.
4
Virtual Environments ,
UNIX & Ant-Virus
January 3(T), 4, 9,
5:00 - 9:00 p.m.
12
CompTIA A+ Windows
December 21
January 11, 16, 18, 23,
5:00 - 9:00 p.m. (2/411)
5:00 - 9:00 p.m. (2/411)
20
VMware VCA certification
Jan 25, 26(TH), 30, Feb 1
5:00 - 9:00 p.m. (2/411)
5:00 - 9:00 p.m. (2/411)
16
A+ 902 & VMware Review
And Testing
February 4, Saturday
8am – 5:00pm (2/411)
8
Certification Exams
•
2 CompTIA A+ Certification Exams
•
1 CWTS Wireless Certification Exam
•
1 VMware VCA Exam
STCC – Workforce Development
PC/Network Technician Certification Program
(413) 755-4502
http://www.stcc.edu/wd