Enphase
Mobile Connect
Installation Guide
140-00068 Re v 03
Mobile Connect Installation Guide
Contact Information
Enphase Energy Inc.
1420 N. McDowell Blv d.
P et aluma, CA 94954
ht t p://www.enphase.com
support @ enphaseenergy .com
Other Information
P roduct informat ion is subject t o change wit hout not ice.
Check t he Enphase websit e (ht t p://www.enphase.com/support) for t he
lat est document at ion updat es, t raining v ideos, and addit ional informat ion.
To v iew t his guide in ot her languages, check t he Enphase support websit e
for y our region.
© 2015 Enphase Energy Inc. A ll right s reserv ed.
A ll t rademarks or brands used are t he propert y of Enphase Energy , Inc.
For Enphase pat ent informat ion refer t o
ht t p://enphase.com/company /pat ent s/.
Audience
This guide is int ended for use by professional inst allat ion and maint enance
personnel.
About this Guide
This guide prov ides inst ruct ions on how t o inst all Enphase Mobile
Connect wit h t he Env oy . For det ails about t he Env oy , refer t o t he Env oy
Inst allat ion and Operat ion Manual.
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Mobile Connect Installation Guide
Contents
Safety Warnings
Ra dio Fre que nc y ( RF) Sa fe ty
About Enphase Mobile Connect
H ow Mobile C onne c t Works
Installation
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Insta lla tion Guide line s
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Mounting the Mode m
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C onne c ting the Mode m
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Re porting Mode
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C he c king Mode m a nd C onne c tion Sta tus
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Trouble shooting
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MultiTech Modem Dimensions
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Regulatory Notices
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FC C - Ante nna - Wire le ss Produc ts only
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FC C - 47 C FR Pa rt 15 Re gula tion
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Industry C a na da C la ss B N otic e
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Industry C a na da a nd FC C
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EMC , Sa fe ty, a nd R& TTE Dire c tive C omplia nc e
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Notes
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Mobile Connect Installation Guide
Safety Warnings
Safety Warnings
Radio Frequency (RF) Safety
To av oid possible radio frequency (RF) int erference, follow any special
regulat ions for using radio equipment , and follow t he safet y adv ice list ed
here:
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Operating the device close to other electronic equipment may cause
interference if the equipment is inadequately protected.
Observe any warning signs and the manufacturer recommendations.
Different industries and businesses restrict the use of cellular devices.
Respect restrictions on the use of radio equipment in fuel depots,
chemical plants, or where blasting operations are in process. Follow
restrictions for any environment where you operate the device.
Do not place the antenna outdoors, unless in an outdoor-rated
enclosure.
Switch OFF your wireless device when in an aircraft. Failing to
observe this restriction may lead to suspension or denial of cellular
services to the offender, legal action, or both.
Switch OFF your wireless device when around gasoline or diesel fuel
pumps and before filling your vehicle with fuel.
Switch OFF your wireless device in hospitals and any other place
where medical equipment may be in use
Refer to Potential Interference with Pacemakers and Other Medical
Devices.
Potential Interference with Pacemakers and Other
Medical Devices
Radio frequency energy (RF) from cellular dev ices can int eract wit h some
elect ronic dev ices, causing elect romagnet ic int erference (EMI). The FDA
helped dev elop a det ailed t est met hod t o measure EMI of implant ed
cardiac pacemakers and defibrillat ors from cellular dev ices. This t est
met hod is part of t he A ssociat ion for t he A dv ancement of Medical
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Safety Warnings
Mobile Connect Installation Guide
Inst rument at ion (A A MI) st andard. This st andard allows manufact urers t o
ensure t hat cardiac pacemakers and defibrillat ors are safe from cellular
dev ice EMI.
The FDA cont inues t o monit or cellular dev ices for int eract ions wit h ot her
medical dev ices. If harmful int erference occurs, t he FDA will assess t he
int erference and work t o resolv e t he problem.
Precautions for Pacemaker Wearers
EMI can affect a pacemaker in one of t hree way s:
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Stop the pacemaker from delivering the stimulating pulses that
regulate the heart's rhythm.
Cause the pacemaker to deliver the pulses irregularly.
Cause the pacemaker to ignore the heart's own rhythm and deliver
pulses at a fixed rate.
Based on current research, cellular dev ices do not pose a significant
healt h problem for most pacemaker wearers. Howev er, people wit h
pacemakers may want t o t ake simple precaut ions t o av oid EMI from
cellular dev ices:
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Keep the device on the opposite the side of the body from the
pacemaker to add extra distance between the pacemaker and the
device.
Avoid placing a turned-on device next to the pacemaker (for example,
don’t carry the device in a shirt or jacket pocket directly over the
pacemaker).
Antenna
The ant enna int ended for use wit h t his unit meet s t he requirement s for
mobile operat ing configurat ions and for fixed mount ed operat ions, as
defined in 2.1091 and 1.1307 of t he FCC rules for sat isfy ing RF exposure
compliance.
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Mobile Connect Installation Guide
About Enphase Mobile Connect
About Enphase Mobile Connect
Enphase Mobile Connect T M is a modem package t hat connect s t o t he
Enphase Env oy T M, and eliminat es t he need for an on-sit e Int ernet connect ion t o monit or an Enphase Microinv ert er S y st em. The addit ion of Mobile
Connect t o an Enphase S y st em enables great er inst allat ion flexibilit y and
prov ides reliable sy st em monit oring independent of t he Int ernet serv ice
on sit e.
The Env oy paired wit h Mobile Connect prov ides plug-and-play connect iv it y t o t he Enlight enT M monit oring plat form. Mobile Connect includes t he
following:
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3G cellular modem, MultiTech Cell 100 Series MTC-H5
Five-year M2M data plan
SIM card - industrial grade, pre-configured, tested, and installed
Antenna (Laird Heptaband)
USB to mini-USB cable
Mounting hardware
Four (4) round, clear plastic or silicone feet, to install as a freestanding modem
Check enphase.com or t he Env oy dat a sheet for geographic regions wit h
Mobile Connect av ailabilit y . Mobile Connect is av ailable in t hose regions
where t here is adequat e mobile phone serv ice in t he inst allat ion area.
For best pract ices or online t raining, go t o enphase.com/support for
addit ional informat ion.
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About Enphase Mobile Connect
Mobile Connect Installation Guide
How Mobile Connect Works
The Env oy connect s t o t he modem using a US B cable. The US B cable
also powers t he modem.
Enphase Mobile Connect is pre-configured for dat a serv ice and becomes
act iv at ed when connect ed t o t he Env oy .
The Env oy collect s module-lev el product ion dat a, sy st em-lev el product ion dat a, and, if av ailable, consumpt ion dat a, at pre-defined periods of
t ime, t y pically at 15-minut e int erv als.
The report set t ing for an Env oy wit h Mobile Connect is low bandwidt h
mode and t ransmit s dat a t o Enlight en four t imes a day . The t ransmission
t imes occur wit hin a fiv e-minut e window, at 3 am (03:00), 9 am (09:00), 3
pm (15:00), 9 pm (21:00). A ft er t ransmission, t he dat a may t ake sev eral
minut es t o display in Enlight en.
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Mobile Connect Installation Guide
Installation
Installation
Installation Guidelines
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Enphase recommends that you install the Envoy and Mobile Connect
in a non-metal enclosure. For outdoor installations, you must use an
outdoor-rated enclosure. The Envoy data sheets and installation
guides list acceptable enclosure types.
If you use a metal enclosure, then install a dome antenna on the
outside of the unit. Contact Enphase Customer Support for
suggested dome antenna models.
Orient the antenna for best reception, typically, a vertical alignment.
Make sure the pre-installed SIM card is already in the modem before
connecting USB cable.
Although Mobile Connect comes with a Laird Heptaband antenna, you
can use other compatible antennas. Contact Enphase Customer
Support for suggested antenna models.
Mounting the Modem
Mount t he modem, eit her on a wall using t he slide-in t ab, or at t ach t he
rubber feet and place on a flat surface.
You can mount t he modem different ly t han described here.
Using a Mounting Tab
1.
2.
3.
4.
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Locate the groove on the bottom of the device.
Slide the mounting tab through the groove.
Place the modem and tab on the mounting surface.
Secure to the surface using the holes at each end of the mounting
tab.
© 2015 Enphase Energy
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Installation
Mobile Connect Installation Guide
Mount the Modem on a Flat Surface
You can also rest t he modem on a flat , st able surface using t he four
plast ic feet .
Connecting the Modem
1. Connect the antenna to the connector labeled CELL on the modem.
2. Connect the mini-USB on one end of the cable to the modem.
3. Connect the other end of the cable to one of the Envoy USB ports.
The power LED light s when t he modem has power. A ft er about t wo
minut es, t he Link S t at us LED flashes t o indicat e a net work connect ion.
The S ignal LEDs indicat e signal st rengt h according t o t he S ignal LED
t able on pa ge 13.
No addit ional configurat ion is needed. The Env oy aut omat ically st art s
report ing t o Enlight en v ia t he cellular modem.
For t he Env oy -S , check t he Env oy Net work Communicat ion LED t o v erify
connect iv it y t o Enlight en. Refer t o t he Enphase Env oy -S Inst allat ion and
Operat ion Manual for LED st at us indicat ions.
If y ou hav e already inst alled and connect ed t he cellular modem t o t he
Env oy , do NOT mov e t he modem t o anot her Env oy . This de-act iv at es t he modem.
If y ou are hav ing an issue wit h t he Mult iTech modem included in
Mobile Connect , cont act Enphase Cust omer S upport .
Reporting Mode
The report set t ing for an Env oy wit h Mobile Connect is low bandwidt h
mode. If y ou unplug t he cellular modem, t he Env oy remains in low
bandwidt h mode. Cont act Enphase Cust omer S upport if y ou want t o
configure t he Env oy t o st andard report ing mode. S t andard mode is
applicable only when t he Env oy connect s v ia WiFi or Et hernet .
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Mobile Connect Installation Guide
Installation
Checking Modem and Connection Status
A n Env oy wit h Mobile Connect aut omat ically report s t o Enlight en. You can
check t he st at us of t he modem and connect ion t o Enlight en from t he
Enphase Inst aller Toolkit or from Enlight en.
When t he Env oy est ablishes an Int ernet connect ion t hrough t he cellular
modem, t he Env oy Net work Communicat ions LED light s solid green in t he
Env oy -S , indicat ing connect ion t o Enlight en.
Checking from the Installer Toolkit
Open t he Enphase Inst aller Toolkit app. Tap N et work > C ellu lar . The
cellular modem informat ion display s. Check t he connect ion st at us and
v erify t hat signal st rengt h is at least two bars for adequat e dat a
t ransmission.
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Installation
Mobile Connect Installation Guide
Checking the Connection from Enlighten
1. Log in to Enlighten Manager.
2. Select a system.
3. Choose the Devices tab.
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Click the Cellular icon next to the Envoy serial number. The
modem information displays.
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Mobile Connect Installation Guide
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Installation
Or, click the Envoy serial number to view the Envoy page.
Select the Modem tab. The modem information displays.
Checking with MultiTech Status LEDs
This Mult iTech modem has t he following st at us LEDs:
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Power
LS
Signal
The following t ables list LED indicat or st at us. The LEDs may be difficult t o
see if y ou v iew t hem from an angle. View t he LEDs st raight on.
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Installation
Mobile Connect Installation Guide
Power
L ED
In dicat es
Off
DC power not present
On
DC power present
LS (Link Status)
L ED
In dicat es
Off
There is no power t o t he cellular radio
Cont inuously lit
DC power present , but not t ransmit t ing or receiv ing
S low blink
P owered and searching for a connect ion
Fast blink
Transmit t ing or receiv ing
Signal
L EDs
Descript ion
In dicat es
A ll off
Very weak signal
Bar 1 ON
Weak signal
Bar 1 and 2 ON
Good signal
Bar 1, 2, and 3 ON
Very good signal
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Mobile Connect Installation Guide
Installation
Troubleshooting
Issu e
A ct ion
No communicat ion wit h Enlight en
aft er connect ing t he cellular
modem t o t he Env oy .
I want t o disconnect t he modem
and re-use it at a different sit e.
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1. Disconnect the USB cable.
2. Power cycle the Envoy.
3. Wait until the Envoy boots
completely.
4. Reconnect the cellular modem
USB cable.
Mov ing t he modem t o an Env oy at a
different sit e de-act iv at es t he
modem. Cont act Enphase Cust omer S upport if y ou need t o
re-inst all t he modem at a different
sit e.
© 2015 Enphase Energy
140- 00068 Rev 03
MultiTech Modem Dimensions
Mobile Connect Installation Guide
MultiTech Modem Dimensions
If y ou are hav ing an issue wit h t he Mult iTech modem included in
Mobile Connect , cont act Enphase Cust omer S upport .
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Mobile Connect Installation Guide
Regulatory Notices
Regulatory Notices
FCC - Antenna - Wireless Products only
The ant enna int ended for use wit h t his unit meet s t he requirement s for
mobile operat ing configurat ions and for fixed mount ed operat ions, as
defined in 2.1091 and 1.1307 of t he FCC rules for sat isfy ing RF exposure
compliance. If an alt ernat e ant enna is used, please consult user document at ion for required ant enna specificat ions.
FCC - 47 CFR Part 15 Regulation
This equipment has been t est ed and found t o comply wit h t he limit s for a
Class B digit al dev ice, pursuant t o part 15 of t he FCC Rules. These limit s
are designed t o prov ide reasonable prot ect ion against harmful int erference in a resident ial inst allat ion. This equipment generat es, uses, and can
radiat e radio frequency energy and, if not inst alled and used in accordance wit h t he inst ruct ions, may cause harmful int erference t o radio
communicat ions. Howev er, t here is no guarant ee t hat int erference will not
occur in a part icular inst allat ion. If t his equipment does cause harmful
int erference t o radio or t elev ision recept ion, which can be det ermined by
t urning t he equipment off and on, t he user is encouraged t o t ry t o correct
t he int erference by one or more of t he following measures:
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Reorient or relocate the receiving antenna.
Increase the separation between the equipment and
receiver.
Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
This dev ice complies wit h P art 15 of t he 47 CFR rules. Operat ion of t his
dev ice is subject t o t he following condit ions: (1} This dev ice may not
cause harmful int erference, and (2} t his dev ice must accept any int erference t hat may cause undesired operat ion.
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Regulatory Notices
Mobile Connect Installation Guide
Warning: Changes or modificat ions t o t his unit not expressly approv ed by
t he part y responsible for compliance could v oid t he user's aut horit y t o
operat e t he equipment .
Industry Canada Class B Notice
This Class B digit al apparat us meet s all requirement s of t he Canadian
Int erference-Causing Equipment Regulat ions.
Cet appareil numérique de la classe B respect e t out es les exigences du
Reglement Canadien sur le mat ériel
brouilleur.
This dev ice complies wit h Indust ry Canada RS S A ppliance radio exempt
from licensing. The operat ion is permit t ed
for t he following t wo condit ions:
1. the device may not cause harmful interference, and
2. the user of the device must accept any interference suffered, even if
the interference is likely to jeopardize the operation.
Le présent appareil est conforme aux CNR d'Indust rie Canada applicables
aux appareils radio exempt s de licence.
L'exploit at ion est aut orisée aux deux condit ions suiv ant es:
1. l'appareil ne doit pas produire de brouillage, et
2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique
subi, même si le brouillage estsusceptible d'en compromettre le
fonctionnement.
Industry Canada and FCC
This dev ice complies wit h Indust ry Canada licence-exempt RS S st andard
(s) and part 15 of t he FCC rules. Operat ion
is subject t o t he following t wo condit ions:
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Mobile Connect Installation Guide
Regulatory Notices
1. this device may not cause interference, and
2. this device must accept any interference, including interference that
may cause undesired operation of the device.
Cet appareil est conforme av ec Indust rie Canada RS S exempt es de
licence st andard (s) et la part ie 15 des règles de la FCC. S on fonct ionnement est soumis aux deux condit ions suiv ant es:
1. l'appareil ne doit pas produire de brouillage, et
2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique
subi, même si le brouillage est susceptible d'en compromettre le
fonctionnement.
EMC, Safety, and R&TTE Directive Compliance
The CE mark is affixed t o t his product t o confirm compliance wit h t he
following European Communit y Direct iv es:
Council Direct iv e 2004/108/EC of 15 December 2004 on t he approximat ion of t he laws of Member S t at es relat ing t o elect romagnet ic
compat ibilit y ;
and
Council Direct iv e 2006/95/EC of 12 December 2006 on t he harmoniz at ion of t he laws of Member S t at es relat ing t o elect rical equipment
designed for use wit hin cert ain v olt age limit s;
and
Council Direct iv e 2011/65/EU on t he rest rict ion of t he use of cert ain
haz ardous subst ances in elect rical and elect ronic equipment ;
and
Council Direct iv e 1999/5/EC of 9 March 1999 on radio equipment and
t elecommunicat ions t erminal equipment and t he mut ual recognit ion of
t heir conformit y .
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© 2015 Enphase Energy
140- 00068 Rev 03
Notes
Mobile Connect Installation Guide
Notes
140-00068 Rev 03
© 2015 Enphase Energy
19
Enphase Energy , Inc.
1420 N. McDowell Blv d.
P et aluma, CA 94954
www.enphase.com
Oct ober 2015
© 2015 Enphase Energy