2747 Mercantile Drive, Suite 100
Rancho Cordova, CA 95742
916.414.1316 / 916.414.1326 (fax)
techsupport@flypfc.com
Return Merchandise Authorization Procedures
1. Contact PFC Technical Support
All returns must be accompanied by a Return Merchandise Authorization (RMA) number and completed RMA form. To obtain an
RMA number, email PFC Technical Support at techsupport@flypfc.com.
2. Returning Merchandise
An RMA number MUST be requested AND approved prior to repair or replacement of product. Any items returned without the
RMA number will be refused. Customers are responsible for all fees and shipping charges to return items to PFC. RMA numbers are
valid for 30 days from the date they are issued. PFC will not accept COD or freight-collect shipments. PFC is not responsible for
goods damaged during transportation. There will be a 15% restocking fee on all products returned.
3. Ship only the product specified on the RMA Form
Do not include any accessories (e.g. connectors, cables, software, CD’s, manual, etc) unless instructed by a Technical Support
Representative. PFC is not liable for any accessories included in the RMA shipment.
4. Packing and Shipping Information
When you need to ship a product back to PFC, please follow the instructions below:
a. Package the item carefully. Products should be returned in their original packaging. If not available, items must be packed
with a minimum of two-inch protection around. Do not use “popcorn foam” or newspaper as filler; they do not provide
sufficient protection. Items that arrives in non-original packaging or if the original packaging will not provide sufficient
protection, the equipment will be returned in proper packaging with the cost included in the invoice total.
b. IMPORTANT: Clearly mark the Return Merchandise Authorization (RMA) number on the inside and outside of each
package. Any items returned without the RMA number on the outside of the package will be refused.
c. Enclose a completed RMA form in the package to ensure correct processing.
d. Items must be insured for their “full replacement value” or the sender assumes the risk of loss/damage during shipment.
Please use a shipping company that can demonstrate proof of delivery (such as FedEx, UPS, etc. ).
e. Ship the pre-paid package(s) to:
Precision Flight Controls
ATTN: RMA # xxxxxx-xxxx <-------insert your RMA number here
2747 Mercantile Drive, Suite 100
Rancho Cordova, CA 95742
5. Diagnostic Evaluation Fee
A diagnostic evaluation fee will be applied to all RMA’s not under warranty. If the required repairs are authorized, the diagnostic
fee will be applied towards repair costs. Once your package is received, a technician will conduct the diagnostic evaluation to assess
necessary repairs. Diagnostic fees are $45 for components, $95 for desktop systems and $145 for a Modular Flight Deck.
6. Repair Charges
Once the evaluation has been performed, a Technical Support Representative will contact you to review the required repairs. Repair
service will commence upon receipt of payment.
7. Repair Warranty
All repairs have a 90-day warranty. All warranties are void if PFC finds that the product has been abused, physically damaged, or
altered in any way.
Damaged Shipment
Please inspect all packages upon arrival. You must report any damaged or missing items to Precision Flight Controls within 3
business days of receiving your order. If you notice any damage to the shipping box upon delivery, report it to the carrier
immediately and then report it directly to PFC.
All items leave our facility securely packaged, tested and in good condition. If you notice any damaged items upon unpacking the
order, leave the box and its contents as is, save all of the packaging material, take pictures of the damaged items and contact PFC.
PFC cannot be held responsible for packages left unattended due to special instructions left for your carrier.
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2747 Mercantile Drive, Suite 100
Rancho Cordova, CA 95742
916.414.1316 / 916.414.1326 (fax)
techsupport@flypfc.com
Return Merchandise Authorization Form
Please provide the following information:
Company Name:
RMA Number:
Contact Name:
Address:
City:
State:
Primary Phone:
Alternate Phone:
Fax Number:
Email Address:
Bill To:
Contact Name:
Address:
City:
Product Model
Serial
Number
QTY
Zip Code:
State:
Zip Code:
Problem Description
Operating System Used:
XP
Vista
Win7
Software Currently Used:
FSX
Elite
X-Plane 9
X-Plane 8.61
X-Plane 8.40
FOR CUSTOMERS OUTSIDE OF THE UNITED STATES ONLY
Precision Flight Controls Inc. is not responsible for any customs, duties, or taxes levied by your government on the
product’s shipment TO or its return FROM the PFC repair center. All payment transactions will be in United States
dollars.
BY SENDING YOUR PRODUCT TO PFC YOU AGREE TO THE TERMS AND CONDITIONS OF THE RETURN
MERCHANDISE AUTHORIZATION PROCEDURES STATED BELOW
________________________________
DATE
________________________________
SIGNATURE
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2747 Mercantile Drive, Suite 100
Rancho Cordova, CA 95742
916.414.1310
www.flypfc.com
Warranty Information
Limited Lifetime Warranty “Original Owner”
Precision Flight Controls, Inc. (PFC) warrants, to the original owner, that its products are free from defects in materials and
workmanship. PFC will, at its option, either repair or replace any part of its products that prove defective due to improper
workmanship or materials. Repaired parts or replacement products provided by PFC, will be either new or refurbished, and will be
functionally equivalent to new.
Limited Lifetime Warranty on...
 System Cables
 Bushings
 Dampers



Internal Castings
External Castings
Hobbs Meter
This warranty does not cover damage resulting from accident, unreasonable use, neglect, alterations, improper servicing, improper
installation, connections with peripherals, or other causes not arising out of defects in materials or workmanship. Any service or
repair provided outside the scope of this limited warranty shall be at PFC's rates and terms in effect. PFC is not responsible for costs
or loss of revenue incurred due to downtime.
One-Year Warranty on...
 Decals
 Knobs
 Levers
 Finishes




Digital Clock
Power Supply
All Switches
Internal Wiring




Landing Gear Switch/Electronics (not broken by abuse)
Internal Encoders and Potentiometers
Digital Controller Interface
Computer & LCD Displays (1 year parts – 90 days labor)
For the first 90 days of ownership, PFC will provide onsite service as PFC’s schedule permits, at no charge for parts and labor. The
customer is responsible for all travel expenses to include hotel, airfare, and car rental (if required). Travel expenses must be prepaid. After the first 90 days, in addition to travel expenses, charges for labor and parts not under warranty will apply.
Advance Replacement (Warranty Items Only)
If an advance replacement for items under warranty is requested, the customer is required to provide a credit card to charge the full
cost of the replacement item. Items returned for credit must be in original condition and free from any alterations. Once PFC
receives the defective item, a credit will be issued. Customer agrees to pay for all shipping and handling costs associated with
replacement. If the replacement product is released in advance, and the defective item is not returned to PFC within 10 business
days, the customer agrees to pay for the replacement item plus shipping and handling in FULL at the current item price.
Unauthorized Repairs
Modifying, upgrading, or altering any PFC product will void the warranty. The customer will not be compensated for repairs
performed themselves.
Warranty Service
To obtain warranty repair service, please follow the required Return Material Authorization procedures.
Replacement Parts
Replacement parts have a 90-day warranty and 90-day free technical support.
(Policies subject to change without notice)
RMA_and_Warranty_APR2015
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