General Policy:
We sell only to legitimate powersports businesses serving the public in areas of powersports sales,
service and/or parts and accessories. We do not engage in retail sales and reserve the right to qualify any
account seeking to purchase from this catalog.
Hours of Operation:
• Customer service: Mon-Fri., 7:00am to 8:00pm Central Standard Time (CST), Saturdays, from 9:00am to
5:00pm CST
• Will-call: Mon-Fri. 10:00am to 5:30pm local time (excluding holidays)
Terms: NET, COD or CASH with Order.
All orders will be shipped COD unless cash is received with the order or arrangements have been made
for an open account. Dealers desiring an open account should request an application form and allow 7 to
10 days for processing. Open accounts are due by the 10th of the following month in Fort Worth, Tarrant
County, Texas. Interest will be charged on past due balances at a rate not to exceed the applicable state
legal maximum or 1.5% per month, whichever is less. All sales are final on discontinued and closeout
items.
Credit Department:
Questions regarding statements should be directed to our Accounts Receivable Department at: 1-800347-3310. Questions in regard to returns should be directed to Customer Service.
Shipment:
FOB origin. We will ship by the most reasonable means according to the size and weight of your order
unless given special instructions. Since ownership of product transfers at the FOB point, claims for
damaged, lost or short shipments must be made directly to the carrier, and the amount must not be
deducted from statement balance.
Freight Policy & Guidelines for The Continental United States:
Tucker Rocky and Biker’s Choice® offer freight programs based on annual purchase volume. Normal
orders (package shipments) exceeding $200.00 shippable will be shipped at no charge to the dealer.
Tucker Rocky and Biker’s Choice® reserve the right to select the most economical method of shipping.
Dealer may request an “expedited shipment” for your order utilizing UPS next day, 2-day or 3-day air
program. If the order qualifies for free ground freight, the dealer will be given credit for the ground
portion of the freight charge. Expedited shipments are limited by type of product, weight and size of
product.
General Freight Guidelines for Shipments Outside The Continental United States:
Generally all orders are shipped FOB our warehouse. Tucker Rocky and Biker’s Choice® offer freight
programs to minimize the cost of freight for direct shipments (our warehouse to your dealership), for
details contact your Sales Representative or Regional Sales Manager.
Exceptions:
• COD and additional handling charges are based on current published carrier guidelines and are the
responsibility of the dealer.
• Some product is not eligible for free freight due to weight and/or size, or special handling requirement
(i.e. slatwall, drop shipments, etc).
• Hazardous material may be subject to a Hazardous Material charge of $20.00 per ground package
requiring papers under 49 C.F.R. Section 172.200. Any hazardous material charges are the dealer’s
responsibility. No hazardous material will be shipped via air.
Damages:
All goods are carefully packed and in good condition when shipped. Claims must be made with the
carrier, not with Tucker Rocky. Please note the number of packages delivered as sometimes they will be
separated by the carrier.
Returns:
• Do not return merchandise without a Return Goods Authorization (RGA# must be displayed on
returned package)
• Products returned without a RGA# will be held or refused and directed back to the dealer
• Returns must be shipped according to the instructions of the Tucker Rocky and Biker’s Choice®
customer service representative
• Returns should be shipped to:
Tucker Rocky Biker’s Choice Returns
4900 Alliance Gateway Freeway
Fort Worth, Texas 76177
• Shortages and discrepancies must be reported within 15 days of receipt
• Return freight and Restocking fees will not be charged on returned goods found to be defective or not as
ordered
• Any current products returned that are not defective (customer convenience returns) are to be shipped
back freight prepaid and are subject to a restocking charge based on the invoice date.
• Any customer with excessive returns (over 5% of year-to-date sales or previous 12 months sales) will
be subject to the maximum restocking charge
• Damaged or used product not subject to warranty as well as product not originally purchased from
Tucker Rocky and Biker’s Choice® will be returned to the dealer freight collect
• Closeout and discontinued product will not be accepted for return or credit unless they were misshipped or covered by warranty
• Items returned in new condition with marked or damaged packaging that is not saleable will be subject
to a repackaging fee of up to 35%.
Manufacturer’s Direct Warranty:
• All items having Manufacturer’s Direct Warranty must be returned directly to the Manufacturer (not
Tucker Rocky) after having obtained a RGA number from that Manufacturer.
Prices:
Tucker Rocky reserves the right to change prices between Price List or Catalog printings if we receive
price changes from our vendors.
Service:
Prompt service is of primary consideration. Every effort will be made to ship an order the same day it is
received.
General Provisions:
(a) These terms govern all our sales, and may not be changed except with our written consent. Failure to
return goods within 30 days of invoice date shall constitute acceptance by you of these terms,
notwithstanding contrary terms in any purchase order submitted to us.
(b) We make no warranty as to products distributed by us, express or implied, including without
limitation any warranties or merchantability and fitness for a particular purpose. We will however, pass
on all warranties made by the manufacturer, who has sole responsibility for performing such warranties.
If a Dealer returns an item to Tucker Rocky for warranty issues and the item is warranted directly by the
manufacturer, the item will be returned to the Dealer.
(c) The manufacturer shall be solely responsible for any damage to person or property arising from the
design, manufacture and testing of its products, and we accept no liability for such damages.
(d) We shall not be liable for indirect or consequential damages.
(e) If legal action is used to collect a past due account, the prevailing party shall be entitled to its
attorney’s fees and costs in addition to any other relief it may receive.
Backorder Policy:
If a customer chooses to be on backorder status, all orders placed and not able to be immediately filled,
will be placed on backorder. Upon receipt of the merchandise, the backordered item(s) will be shipped.
We do attempt to phone first to confirm that the item(s) are still wanted. If a customer is not on
backorder status or wants to selectively backorder something that is not currently available, by so stating
when placing an order, the item(s) will be backordered. The only exception to the above is for Dating
Orders. ALL Dating Order items not able to be filled immediately, are placed on backorder and will be
shipped upon receipt of merchandise.
Minimum Advertised Price Policy:
There are brands and items in Tucker Rocky and Biker’s Choice® catalogs that are subject to the terms of
a Retail Advertising Policy or a Minimum Advertised Price (MAP) policy. These policies may be found at
www.trdealer.com
Manually Entered Ship-To Addresses:
If you manually enter a ship-to address as compared to selecting one of the ship-to addresses that has
previously been set up by TR for your dealership, then:
(a) Only addresses in the 48 contiguous U.S.A. states plus the District of Columbia can be entered.
(b) You will be charged for the shipping freight regardless of your freight program with TR or how much
you buy on this order, and a $3 handling charge per order will be added to the freight.
(c) COD cannot be used as a payment method.
(d) The possible carriers may be restricted. Only UPS-shippable product should be ordered if a manuallyentered ship-to address is entered.
(e) If delivery is refused, the shipment will be returned to your dealership's default address, not to
Tucker Rocky.
Tucker Rocky Data (“TRDATA”):
Tucker Rocky Distributing and Biker's Choice, hereinafter referred to as Tucker Rocky, are the sole
owners of any digital media, files, images and data including catalog pages, hereinafter referred to as
(TRDATA), originating from Tucker Rocky. Tucker Rocky licenses use of their TRDATA as outlined herein
and that license may be revoked at any time at Tucker Rocky's discretion. Anyone who uses the TRDATA
acknowledges acceptance of this entire agreement by using the TRDATA. The user of the TRDATA,
hereinafter referred to as (the Retailer), is authorized to use the TRDATA for the Retailer's catalog or
proprietary web site for retail sales only. Use of a Tucker Rocky-originated catalog page (but not an
individual product image) in conjunction with an auction site (eBay.com for example) or any other mass
media Internet retailing system is prohibited. The TRDATA may not be used to sell to other Retailers or
compete with Tucker Rocky in any way. The Retailer may use catalog pages or entire catalogs originating
from Tucker Rocky on the Retailer's proprietary web site if and only if, before the catalog or catalog page
appears as a web page, the user displays the following text:
Copyright Tucker Rocky Distributing - Tucker Rocky is not affiliated with this website or this website's
owner. Tucker Rocky Distributing is a wholesale distributor and sells only to powersport retailers.
When displaying a web page link to any Tucker Rocky catalog, catalog page or Web site the above text
must be prominently displayed. Failure to use the TRDATA as described above will be considered a
breach of this license agreement at which time, at Tucker Rocky's request, the TRDATA must be returned
to Tucker Rocky and the user must eliminate any TRDATA from the user's Catalog, Web site and
advertising. The TRDATA may not be copied or distributed to anyone else other than the user.
Tucker Rocky Distributing assumes no liability for errors in part numbers, pricing, listings, model
applications or specifications. We reserve the right to change product quality, descriptions,
specifications, prices and applications at any time without notice and with no further obligation.
All images and data on this Web site are the property of, and copyrighted by, Tucker Rocky
Distributing and may not be used by any other person or entity without written permission from
an officer of Tucker Rocky Distributing. www.TRDealer.com is intended to be used solely by the
employees of the powersports dealerships with which Tucker Rocky does business.