Page 1 of 4 Student’s Book Audioscript Unit 3 Page 29, Exercise C, Listening Comprehension Conversation One [A = Indian] A: I’m checking in. The name is Patel. P-A-T-E-L. B: Welcome, Ms. Patel. You wanted a room on a high floor. That’s a king-size bed for two nights, correct? A: That’s right. B: Smoking or non-smoking? A: Non-smoking, please. B: Are all those bags yours, ma’am? A: Yes, they are. My husband is arriving shortly. B: Well, I’d better get the bellman to give you a hand. A: Thank you. Conversation Two A: Hi, I’m checking in. The name’s Lewis. B: Yes, sir. That’s a single, non-smoking, with a twin bed? A: There must be some mistake. My wife and son are joining me tonight. I’m sure I asked for a king-size bed and a rollaway. B: I’m so sorry, sir. Let me check . . . OK. No problem. We have a room available with a king-size bed. I’ll ask the bellman to bring up that rollaway for you right away. A: Thanks. Conversation Three [A = Vietnamese] A: Hi. I have a reservation under the name Nguyen. That’s N-G-U-Y-E-N. B: Good morning, and welcome, sir. May I have your charge card? A: Here you go. B: OK. That’s a double for three nights. Did you want a queen or a king-size bed? A: A queen is fine. B: And you reserved a smoking room? A: Correct. Is it too late to get breakfast? B: Actually, the restaurant closes in ten minutes. You’d better go ahead and have some breakfast now. I can finish checking you in afterward. You can leave your bags with the bellman. A: Thanks. Top Notch 2, Second Edition Copyright © 2011 by Pearson Education. Permission granted to reproduce for classroom use. Page 2 of 4 Conversation Four A: Hi, I’m checking in. The reservation’s under the name Anderson. B: Yes, ma’am. That’s a double room—smoking? A: A double room? Actually, I reserved a suite. Non-smoking. B: I’m so sorry, ma’am. Let me check again. A: I have important meetings all week. So I really need that suite. B: I’m sorry . . . that was Janet Anderson, right? A: Janet? I’m sorry. It’s Diane. Diane Anderson. D-I-A-N-E. B: Diane Anderson . . . Oh, I do apologize. I’m showing an executive suite for you, non-smoking, with a king-size bed. A: Thank you. B: I’ll get the bellman to help you with your bags. A: Actually, that won’t be necessary. I’m fine. Page 31, Exercise C, Listening Comprehension Conversation One A: Hi. Can I speak with Judy Diller, please? B: You bet. Who shall I say is calling? A: Marc Pearl. B: Oh, I’m sorry, Mr. Pearl. She stepped out. Can I take a message? A: Sure. Please tell her I called. I’ll be at the Savoy Hotel for the next two days. I’d like her to call me back. B: You got it. Could you spell your last name for me? A: Of course. P-E-A-R-L. Conversation Two [A = Australian English] A: Hello. I’d like to speak to a guest named Hank Pitt. B: I’ll ring him up for you. I’m sorry. There’s no answer. Would you like to call back later? A: Actually, I’d like to leave a message. Please tell him Vicky Denkus called. I’ll be at 444-0987 till six o’clock. He can call me at that number. B: That’s D-E-N . . . A: D-E-N-K-U-S. B: I’ll give him your message, Ms. Denkus. Conversation Three A: Hi. This is Carol Braun calling. Is Collin Mack in? B: No, he isn’t ma’am. He’s out of the country till next week. A: Oh. Well, can you give him a message for me? B: Of course. A: Please tell him Carol Braun called. That’s B-R-A-U-N. And I’ll call him again next week. B: Very good. Top Notch 2, Second Edition Copyright © 2011 by Pearson Education. Permission granted to reproduce for classroom use. Page 3 of 4 Conversation Four A: Hello. I’d like to speak with Patricia Carlton in Room 1408. B: One moment, please . . . Sorry, sir. There’s no answer at that extension. Would you like to leave a message? A: Yes, please. This is Sam Hill calling. H-I-L-L. I’ll definitely be at the meeting at 3:00.So I’ll see her then. B: I’ll see that she gets your message. Page 32, Listening Comprehension Conversation One A: Front desk. How may I help you? B: Hi. This is Room 586 calling. A: Hello, Mrs. Williams. Is everything OK? B: Oh, fine. Thanks. Listen, we just finished breakfast. Could someone come and take the dishes away? A: Of course, ma’am. B: Also, I was wondering if someone could bring extra towels. Oh, and we could use a hair dryer, too. A: No problem, ma’am. I’ll take care of that right away. Anything else I can help you with? B: Oh, I almost forgot! I have a load of laundry. Could someone pick that up? A: No problem. Conversation Two A: Front desk. How may I help you? B: This is Room 587. A: Yes, Mr. Rogers. What can I do for you? B: Well, this place is a mess. I need someone to make up the room right away. A: I’m sorry, sir. I’ll take care of that for you. B: And my wife needs some of those—what are they called—skirt hangers? A: Yes, sir. We can send some up for you. B: Wait, hold on. Here she is. C: Hello? Front desk? A: Yes, Mrs. Rogers. C: Last night nobody turned down the beds. I’d like turndown service every night, please. A: I’m so sorry, ma’am. If you want turndown service, we’ll certainly make sure you get it. C: I’d certainly appreciate it. I thought this was a nice hotel. A: My apologies, ma’am. You’ll get turndown service tonight. C: Thank you. Top Notch 2, Second Edition Copyright © 2011 by Pearson Education. Permission granted to reproduce for classroom use. Page 4 of 4 Page 36, Exercise A, Listening Comprehension Conversation One A: Room service. How may I help you? B: Hi. I want to order something for dinner in my room. A: What would you like to order? B: I’ll have the grilled chicken. A: Anything to drink? B: No, thanks. Oh, and could someone call me at 7:00 tomorrow morning? A: You can call the front desk for that, ma’am. I’m sure they can help you. Conversation Two [A = British English] A: How may I help you? B: Hi. I’ve got a bunch of dirty clothes up here. I wonder if someone could come by and pick them up? A: I’ll take care of that right away, sir. Is there anything else? B: Oh, right. There aren’t enough hangers in the closet. A: No problem, sir. I’ll send someone up with some more. Conversation Three A: Can I help you? B: Hi. I just got back from a meeting and my room is a mess. No one made the bed, and there are towels all over the floor in the bathroom. A: I’m so sorry, ma’am. I’ll send someone up right away. B: Thanks. And frankly, my husband and I could use more towels. Would that be a problem? A: Of course not, ma’am. Conversation Four [B = Spanish] A: Front desk. How may I help you? B: Hi. I just wanted to let you know that I’m leaving my shoes outside my door. Could someone come up and get them? A: Absolutely, sir. B: Also, my wife and I are a little hungry. We haven’t had dinner yet. Can we still get something? A: No problem, sir. I’ll connect you with someone who can take your order right away. Top Notch 2, Second Edition Copyright © 2011 by Pearson Education. Permission granted to reproduce for classroom use.