Student`s Book Audioscript Unit 3

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Page 1 of 4
Student’s Book Audioscript
Unit 3
Page 29, Exercise C, Listening Comprehension
Conversation One [A = Indian]
A: I’m checking in. The name is Patel. P-A-T-E-L.
B: Welcome, Ms. Patel. You wanted a room on a high floor. That’s a king-size bed
for two nights, correct?
A: That’s right.
B: Smoking or non-smoking?
A: Non-smoking, please.
B: Are all those bags yours, ma’am?
A: Yes, they are. My husband is arriving shortly.
B: Well, I’d better get the bellman to give you a hand.
A: Thank you.
Conversation Two
A: Hi, I’m checking in. The name’s Lewis.
B: Yes, sir. That’s a single, non-smoking, with a twin bed?
A: There must be some mistake. My wife and son are joining me tonight. I’m sure I
asked for a king-size bed and a rollaway.
B: I’m so sorry, sir. Let me check . . . OK. No problem. We have a room available with
a king-size bed. I’ll ask the bellman to bring up that rollaway for you right away.
A: Thanks.
Conversation Three [A = Vietnamese]
A: Hi. I have a reservation under the name Nguyen. That’s N-G-U-Y-E-N.
B: Good morning, and welcome, sir. May I have your charge card?
A: Here you go.
B: OK. That’s a double for three nights. Did you want a queen or a king-size bed?
A: A queen is fine.
B: And you reserved a smoking room?
A: Correct. Is it too late to get breakfast?
B: Actually, the restaurant closes in ten minutes. You’d better go ahead and have
some breakfast now. I can finish checking you in afterward. You can leave your
bags with the bellman.
A: Thanks.
Top Notch 2, Second Edition
Copyright © 2011 by Pearson Education. Permission granted to reproduce for classroom use.
Page 2 of 4
Conversation Four
A: Hi, I’m checking in. The reservation’s under the name Anderson.
B: Yes, ma’am. That’s a double room—smoking?
A: A double room? Actually, I reserved a suite. Non-smoking.
B: I’m so sorry, ma’am. Let me check again.
A: I have important meetings all week. So I really need that suite.
B: I’m sorry . . . that was Janet Anderson, right?
A: Janet? I’m sorry. It’s Diane. Diane Anderson. D-I-A-N-E.
B: Diane Anderson . . . Oh, I do apologize. I’m showing an executive suite for you,
non-smoking, with a king-size bed.
A: Thank you.
B: I’ll get the bellman to help you with your bags.
A: Actually, that won’t be necessary. I’m fine.
Page 31, Exercise C, Listening Comprehension
Conversation One
A: Hi. Can I speak with Judy Diller, please?
B: You bet. Who shall I say is calling?
A: Marc Pearl.
B: Oh, I’m sorry, Mr. Pearl. She stepped out. Can I take a message?
A: Sure. Please tell her I called. I’ll be at the Savoy Hotel for the next two days.
I’d like her to call me back.
B: You got it. Could you spell your last name for me?
A: Of course. P-E-A-R-L.
Conversation Two [A = Australian English]
A: Hello. I’d like to speak to a guest named Hank Pitt.
B: I’ll ring him up for you. I’m sorry. There’s no answer. Would you like to call back later?
A: Actually, I’d like to leave a message. Please tell him Vicky Denkus called. I’ll be at
444-0987 till six o’clock. He can call me at that number.
B: That’s D-E-N . . .
A: D-E-N-K-U-S.
B: I’ll give him your message, Ms. Denkus.
Conversation Three
A: Hi. This is Carol Braun calling. Is Collin Mack in?
B: No, he isn’t ma’am. He’s out of the country till next week.
A: Oh. Well, can you give him a message for me?
B: Of course.
A: Please tell him Carol Braun called. That’s B-R-A-U-N.
And I’ll call him again next week.
B: Very good.
Top Notch 2, Second Edition
Copyright © 2011 by Pearson Education. Permission granted to reproduce for classroom use.
Page 3 of 4
Conversation Four
A: Hello. I’d like to speak with Patricia Carlton in Room 1408.
B: One moment, please . . . Sorry, sir. There’s no answer at that extension.
Would you like to leave a message?
A: Yes, please. This is Sam Hill calling. H-I-L-L. I’ll definitely be at the meeting
at 3:00.So I’ll see her then.
B: I’ll see that she gets your message.
Page 32, Listening Comprehension
Conversation One
A: Front desk. How may I help you?
B: Hi. This is Room 586 calling.
A: Hello, Mrs. Williams. Is everything OK?
B: Oh, fine. Thanks. Listen, we just finished breakfast. Could someone come
and take the dishes away?
A: Of course, ma’am.
B: Also, I was wondering if someone could bring extra towels. Oh, and we
could use a hair dryer, too.
A: No problem, ma’am. I’ll take care of that right away. Anything else I can
help you with?
B: Oh, I almost forgot! I have a load of laundry. Could someone pick that up?
A: No problem.
Conversation Two
A: Front desk. How may I help you?
B: This is Room 587.
A: Yes, Mr. Rogers. What can I do for you?
B: Well, this place is a mess. I need someone to make up the room right away.
A: I’m sorry, sir. I’ll take care of that for you.
B: And my wife needs some of those—what are they called—skirt hangers?
A: Yes, sir. We can send some up for you.
B: Wait, hold on. Here she is.
C: Hello? Front desk?
A: Yes, Mrs. Rogers.
C: Last night nobody turned down the beds. I’d like turndown service every
night, please.
A: I’m so sorry, ma’am. If you want turndown service, we’ll certainly make sure
you get it.
C: I’d certainly appreciate it. I thought this was a nice hotel.
A: My apologies, ma’am. You’ll get turndown service tonight.
C: Thank you.
Top Notch 2, Second Edition
Copyright © 2011 by Pearson Education. Permission granted to reproduce for classroom use.
Page 4 of 4
Page 36, Exercise A, Listening Comprehension
Conversation One
A: Room service. How may I help you?
B: Hi. I want to order something for dinner in my room.
A: What would you like to order?
B: I’ll have the grilled chicken.
A: Anything to drink?
B: No, thanks. Oh, and could someone call me at 7:00 tomorrow morning?
A: You can call the front desk for that, ma’am. I’m sure they can help you.
Conversation Two [A = British English]
A: How may I help you?
B: Hi. I’ve got a bunch of dirty clothes up here. I wonder if someone could come
by and pick them up?
A: I’ll take care of that right away, sir. Is there anything else?
B: Oh, right. There aren’t enough hangers in the closet.
A: No problem, sir. I’ll send someone up with some more.
Conversation Three
A: Can I help you?
B: Hi. I just got back from a meeting and my room is a mess. No one made the bed,
and there are towels all over the floor in the bathroom.
A: I’m so sorry, ma’am. I’ll send someone up right away.
B: Thanks. And frankly, my husband and I could use more towels. Would that be a
problem?
A: Of course not, ma’am.
Conversation Four [B = Spanish]
A: Front desk. How may I help you?
B: Hi. I just wanted to let you know that I’m leaving my shoes outside my door.
Could someone come up and get them?
A: Absolutely, sir.
B: Also, my wife and I are a little hungry. We haven’t had dinner yet. Can we still
get something?
A: No problem, sir. I’ll connect you with someone who can take your order right away.
Top Notch 2, Second Edition
Copyright © 2011 by Pearson Education. Permission granted to reproduce for classroom use.
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