Student`s Book Audioscript Unit 3

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Student’s Book Audioscript Unit 3

Page 29, Exercise C, Listening Comprehension Conversation One

[A = Indian]

A:

I’m checking in. The name is Patel. P-A-T-E-L.

B:

Welcome, Ms. Patel. You wanted a room on a high floor. That’s a king-size bed for two nights, correct?

A:

That’s right.

B:

Smoking or non-smoking?

A:

Non-smoking, please.

B:

Are all those bags yours, ma’am?

A:

Yes, they are. My husband is arriving shortly.

B:

Well, I’d better get the bellman to give you a hand.

A:

Thank you.

Conversation Two A:

Hi, I’m checking in. The name’s Lewis.

B:

Yes, sir. That’s a single, non-smoking, with a twin bed?

A:

There must be some mistake. My wife and son are joining me tonight. I’m sure I asked for a king-size bed and a rollaway.

B:

I’m so sorry, sir. Let me check . . . OK. No problem. We have a room available with a king-size bed. I’ll ask the bellman to bring up that rollaway for you right away.

A:

Thanks.

Conversation Three

[A = Vietnamese]

A:

Hi. I have a reservation under the name Nguyen. That’s N-G-U-Y-E-N.

B:

Good morning, and welcome, sir. May I have your charge card?

A:

Here you go.

B:

OK. That’s a double for three nights. Did you want a queen or a king-size bed?

A:

A queen is fine.

B:

And you reserved a smoking room?

A:

Correct. Is it too late to get breakfast?

B:

Actually, the restaurant closes in ten minutes. You’d better go ahead and have some breakfast now. I can finish checking you in afterward. You can leave your bags with the bellman.

A:

Thanks.

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Page 2 of 4 Conversation Four A:

Hi, I’m checking in. The reservation’s under the name Anderson.

B:

Yes, ma’am. That’s a double room—smoking?

A:

A double room? Actually, I reserved a suite. Non-smoking.

B:

I’m so sorry, ma’am. Let me check again.

A:

I have important meetings all week. So I really need that suite.

B:

I’m sorry . . . that was Janet Anderson, right?

A:

Janet? I’m sorry. It’s Diane. Diane Anderson. D-I-A-N-E.

B:

Diane Anderson . . . Oh, I do apologize. I’m showing an executive suite for you, non-smoking, with a king-size bed.

A:

Thank you.

B:

I’ll get the bellman to help you with your bags.

A:

Actually, that won’t be necessary. I’m fine.

Page 31, Exercise C, Listening Comprehension Conversation One A:

Hi. Can I speak with Judy Diller, please?

B:

You bet. Who shall I say is calling?

A:

Marc Pearl.

B:

Oh, I’m sorry, Mr. Pearl. She stepped out. Can I take a message?

A:

Sure. Please tell her I called. I’ll be at the Savoy Hotel for the next two days. I’d like her to call me back.

B:

You got it. Could you spell your last name for me?

A:

Of course. P-E-A-R-L.

Conversation Two

[A = Australian English]

A:

Hello. I’d like to speak to a guest named Hank Pitt.

B:

I’ll ring him up for you. I’m sorry. There’s no answer. Would you like to call back later?

A:

Actually, I’d like to leave a message. Please tell him Vicky Denkus called. I’ll be at 444-0987 till six o’clock. He can call me at that number.

B:

That’s D-E-N . . .

A:

D-E-N-K-U-S.

B:

I’ll give him your message, Ms. Denkus.

Conversation Three A:

Hi. This is Carol Braun calling. Is Collin Mack in?

B:

No, he isn’t ma’am. He’s out of the country till next week.

A:

Oh. Well, can you give him a message for me?

B:

Of course.

A:

Please tell him Carol Braun called. That’s B-R-A-U-N. And I’ll call him again next week.

B:

Very good.

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Page 3 of 4 Conversation Four A:

Hello. I’d like to speak with Patricia Carlton in Room 1408.

B:

One moment, please . . . Sorry, sir. There’s no answer at that extension. Would you like to leave a message?

A:

Yes, please. This is Sam Hill calling. H-I-L-L. I’ll definitely be at the meeting at 3:00.So I’ll see her then.

B:

I’ll see that she gets your message.

Page 32, Listening Comprehension Conversation One A:

Front desk. How may I help you?

B:

Hi. This is Room 586 calling.

A:

Hello, Mrs. Williams. Is everything OK?

B:

Oh, fine. Thanks. Listen, we just finished breakfast. Could someone come and take the dishes away?

A:

Of course, ma’am.

B:

Also, I was wondering if someone could bring extra towels. Oh, and we could use a hair dryer, too.

A:

No problem, ma’am. I’ll take care of that right away. Anything else I can help you with?

B:

Oh, I almost forgot! I have a load of laundry. Could someone pick that up?

A:

No problem.

Conversation Two A:

Front desk. How may I help you?

B:

This is Room 587.

A:

Yes, Mr. Rogers. What can I do for you?

B:

Well, this place is a mess. I need someone to make up the room right away.

A:

I’m sorry, sir. I’ll take care of that for you.

B:

And my wife needs some of those—what are they called—skirt hangers?

A:

Yes, sir. We can send some up for you.

B:

Wait, hold on. Here she is.

C:

Hello? Front desk?

A:

Yes, Mrs. Rogers.

C:

Last night nobody turned down the beds. I’d like turndown service every night, please.

A:

I’m so sorry, ma’am. If you want turndown service, we’ll certainly make sure you get it.

C:

I’d certainly appreciate it. I thought this was a nice hotel.

A:

My apologies, ma’am. You’ll get turndown service tonight.

C:

Thank you.

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Page 4 of 4 Page 36, Exercise A, Listening Comprehension Conversation One A:

Room service. How may I help you?

B:

Hi. I want to order something for dinner in my room.

A:

What would you like to order?

B:

I’ll have the grilled chicken.

A:

Anything to drink?

B:

No, thanks. Oh, and could someone call me at 7:00 tomorrow morning?

A:

You can call the front desk for that, ma’am. I’m sure they can help you.

Conversation Two

[A = British English]

A:

How may I help you?

B:

Hi. I’ve got a bunch of dirty clothes up here. I wonder if someone could come by and pick them up?

A:

I’ll take care of that right away, sir. Is there anything else?

B:

Oh, right. There aren’t enough hangers in the closet.

A:

No problem, sir. I’ll send someone up with some more.

Conversation Three A:

Can I help you?

B:

Hi. I just got back from a meeting and my room is a mess. No one made the bed, and there are towels all over the floor in the bathroom.

A:

I’m so sorry, ma’am. I’ll send someone up right away.

B:

Thanks. And frankly, my husband and I could use more towels. Would that be a problem?

A:

Of course not, ma’am.

Conversation Four

[B = Spanish]

A:

Front desk. How may I help you?

B:

Hi. I just wanted to let you know that I’m leaving my shoes outside my door. Could someone come up and get them?

A:

Absolutely, sir.

B:

Also, my wife and I are a little hungry. We haven’t had dinner yet. Can we still get something?

A:

No problem, sir. I’ll connect you with someone who can take your order right away.

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