cloud.verizon.com/getstarted
Helen Donnelly
Executive Director, Strategy & Communications
Verizon Enterprise Solutions
May, 2015
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

National DCP LLC
Business Demanded Operational Transformation
 National DCP LLC, is a $2 billion supply chain management cooperative that serves Dunkin’
Donut franchises
 Based in Duluth, Georgia
 Services more than 8,000
Dunkin’ Donut locations in 51 countries
 Services the U.S. stores that combine Dunkin’ Donuts and
Baskin-Robbins ice cream shops
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
3

Operational Transformation
Business Demanded Consolidation to Drive Growth
Improve
Customer
Service
Lower
Sustainable
Costs
Relocate from Boston,
Mass. to
Duluth,
Georgia
Drive
Supply
Chain
Efficiencies
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
4

Operational Transformation
Business Goals and Cost Considerations
Support Dunkin’ Donut’s Expansion Plan:
 Support of limited time offers & changing product mix
 Double domestic & international footprint on a long-term basis
 Service must scale to meet increased sourcing and purchasing
Cost Considerations:
 Merge 5 disparate operating companies
 Integration of 4 regions with different methods of product sourcing
 Provide franchises and store managers a higher degree of interactivity
 Improve productivity within distribution centers
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
5

Operational Transformation
KPI’s to Measure Efficiency
 Inventory turn ratios
 Fuel costs
 Order fulfillment
 Demand planning
 Pricing and margin profiles
 Customer satisfaction of franchises
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
6

Operational Transformation
The Solution: Integration through Outsourcing
Verizon Technology Refresh Priorities:
 Data Center consolidation
 Support for variable workloads
 Self-service access
 Ability to scale resources up or down as needed
 Platforms that the different businesses can use efficiently
Four Main Platforms:
1. SAP HANA CRM
2. Ariba for vendor management & procurement platform
3. Manhattan Associates for
Transportation platform
4. Manhattan Associates for
Warehousing platform
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
7

Operational Transformation
The Solution: Develop a Catalog for Phased Moves
 Defined consistent approach & metrics to determine app suitability & deployment options
 Mapped apps to the different needs of the organization
 Identified apps not suitable for cloud
 Itemized apps that had critical dependencies to other systems
 Defined apps to be re-written
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
8

Operational Transformation
The Solution: Flexible Deployment Options
Public Cloud
• Scalable, predictable infrastructure on a
per-instance basis
• Fixed VM shapes
• Credit card billing
Virtual
Private Cloud
• Added levels of configuration, control, and support capabilities
• Flexible VM shapes
• Invoice-based
Private Cloud
• Dedicated instance
• Invoice-based with limited upfront spend
• Deployed on your premises or ours
• Cloud management tools and Verizon expertise
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
9

Operational Transformation
The Results: Positioned for Growth
200
+ starting number of servers across environments servers today, greatly
77 reducing footprint
20
% of servers decommissioned through scoring methodology
 Colocation & migration services for large databases & physically migrated servers

40
+ applications to transition, re-platform with discovery definition interdependencies between systems
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
10

Operational Transformation
Lessons Learned
 FedEx can move data center equipment (LTL).
Much cheaper than hiring movers….
 No one knows or understands their firewall rules. There are always hardcoded IPs.
 Never let a good crisis go to waste.
 A significant part of your infrastructure can be reduced/removed once an application justification is done; nothing can help to justify an application faster than having to pay for it to be moved and supported.
 Executive buy-in is necessary for transition.
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
11

Operational Transformation
Critical Success Factors
 Ease of management, usage & cost tracking and alignment
 Network integration
 Standardized cloud resource across the organizations
 Security & compliance
 Scalability
 Consistency with existing architectures
 Back-end connectivity
‘… We outsourced our legacy systems, our data center, to a Verizon colocated environment…and in Verizon Cloud… this has been an evolution over time as we took on new business and became deeper partners with each other…’
- Darrell Riekena
CHIEF INFORMATION OFFICER, NATIONAL DCP
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
12

cloud.verizon.com/getstarted https://www.linkedin.com/in/hadonnelly
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.