M A N U FA C T U R E R ’ S
5YEAR
WARRANTY
AGAINST DEFECTS
CL O 8 = C < O ® W I N D O W FA S H I O N S
T H I S M A N U FAC T U R ER ’S WA R R A N T Y AG A I N S T
D EF E C T S I S G I V EN B Y
ÝÛ exposure to high humidity (resulting in mould & mildew or ‘warping’) –
e.g. kitchens, bathrooms and natural variations in grain, colour and texture
for timber venetian blinds and other timber products;
Hunter Douglas Limited (ABN 98 009 675 709) (HDL)
ÝÛ extreme weather events or other acts of God; or
Business address:
ÝÛ modifications made by any person other than a representative of HDL or
caused by use or installation that is not in compliance with the installation
instructions provided with the product, or otherwise provided by HDL.
338 Victoria Road, Rydalmere, NSW, 2116
Telephone number: 1800 804 827
TO W H AT P RO D U C T S D O E S T H I S WA R R A N T Y
AG A I N S T D E F E C T S A P P LY ?
This warranty applies to LUXAFLEX® Products only.
TO W H O M D O W E G I V E T H I S WA R R A N T Y ?
We give this warranty to you only if you purchased the goods specified above
from us or a dealer or reseller as new goods.
T H I S WA R R A N T Y I S I N A D DI T IO N TO OT H ER L E G A L
R I G H T S YO U H AV E U N D ER T H E L AW
The benefits to you given by this warranty are in addition to other rights and
remedies you have under law.
Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for
a major failure and for compensation for any other reasonably foreseeable
loss or damage. You are also entitled to have the goods repaired or replaced
if the goods fail to be of acceptable quality and the failure does not amount
to a major failure.
W H AT W E P RO M I S E TO D O
(A N D H O W W E H O N O U R T H I S WA R R A N T Y )
We will either repair our goods, or replace our goods with new goods, at our
option, if:
ÝÛ the goods have a defect in the materials or workmanship, or the goods fail
to operate as intended; and
ÝÛ you make a claim under this warranty as provided below, within the time
periods set out below.
W H AT T H I S WA R R A N T Y D O E S N OT COV ER
For the purposes of this warranty, “defect” does not include (and we will not
replace or repair products suffering from) damage caused by:
ÝÛ normal wear and tear;
ÝÛ abuse, misuse, or accident;
ÝÛ exposure to the elements (e.g. sun damage), or discolouration over time;
T H E P ER IO D I N W H I C H T H I S WA R R A N T Y A P P L I E S
This warranty applies to defects which appear and which you notify us
(following the procedure below) of within five (5) years from the date of
installation of the goods. The only exception is for LUXAFLEX NEWSTYLE®
Polyresin Shutters (excluding the shutter hardware), which have a warranty
period of twenty (20) years from the date of installation. The shutter hardware
has a warranty period of five (5) years from the date of installation.
P RO C ED U R E TO M A K E A C L A I M U N D ER T H I S WA R R A N T Y
If a defect appears in the goods within the period specified above, to make a
claim under this warranty you must, before the warranty period (see above)
expires, and at your cost:
ÝÛ submit details of your claim to, in the first instance, the address of the
original place of purchase (or if you do not know or you are not able to find
the address of the original place of purchase, to Hunter Douglas Limited at
the address above) including:
– your name, address and phone number;
– what you consider to be the defect and the circumstances in which the
defect appeared and that you wish to claim under this warranty; and
– proof of your purchase of the product and details of the date and place
of purchase; and
ÝÛ provide us with all other information we reasonably request about the
circumstances in which you consider the defect was caused (including
sending us the goods you allege are defective if requested to do so).
We will then arrange for the goods to be inspected and determine whether
they are defective and if, acting reasonably, we agree they are defective we
will (at our option) either repair the goods, or replace the goods with new
goods. A call out fee will be charged for inspection, however any call out
fee that we charge you will be refunded if we determine that the goods are
defective.
R E M OVA L A N D R E - I N S TA L L AT IO N CO S T S
In relation to any claim made by you under this warranty, you are responsible
for the cost of removal and re-installation of the goods.
M A N U FA C T U R E R ’ S
5YEAR
WARRANTY
AGAINST DEFECTS
LU X A F L E X ® W I N D O W FA S H I O N S
IMPORTANT Thank you for purchasing LUXAFLEX® Window Fashions. Please take a few moments to answer our questions and return in the provided
envelope. Return of registration is not, however, a condition precedent to warranty coverage and performance. Your answers will help us to understand
our customers better so we can develop new products for the future.
5 Y E A R WA R R A N T Y R E G I S T R AT I O N
(PLEASE PRINT)
Title
First Name
Last Name
E-mail Address
Street Address
Suburb
State
Postal Code
Dealer / Store Name of Purchase
Telephone Number
Date of Purchase – Month / Year
C U S T O M E R S AT I S FA C T I O N S U RV E Y
1.
Overall, how satisfied are you with your recent LUXAFLEX® Window
Fashions purchase(s)?
‰ Very satisfied
‰ Somewhat satisfied
7.
‰
‰
‰
‰
‰ Somewhat dissatisfied
‰ Very dissatisfied
2. Overall, how satisfied are you with your in-store experience?
‰ Very satisfied
‰ Somewhat satisfied
‰ Somewhat dissatisfied
‰ Very dissatisfied
‰ Did not visit a showroom
3. When you next purchase window coverings, how likely will you be to
purchase LUXAFLEX® Window Fashions?
‰ Very likely
‰ Somewhat likely
‰ Not too likely
‰ Not at all likely
4. Total amount spent on your most recent LUXAFLEX® Window Fashions
Purchase
‰ Less than $1,000
‰ $1,000 to less than $2,000
‰ $2,000 to less than $3,000
‰ $3,000 to less than $4,000
‰ $4,000 to less than $5,000
‰ $5,000 or more
5. Type of retailer purchased from:
‰ LUXAFLEX® Windows Fashions
Gallery
‰ David Jones
‰ LUXAFLEX® Distributor
(not a Gallery)
purchased home
‰ Decorating newly built home
‰ Redecorating existing
home/addition
Less than 6 months
6 months to less than 1 year
1 to less than 3 years
3 to less than 5 years
‰ 5 to less than 10 years
‰ 10 to less than 20 years
‰ 20 years or more
8. Do you subscribe to or read any home decorating magazine on a
regular basis?
‰ Yes
9.
‰ No
Age
‰ Less than 25
‰ 25 – 34
‰ 35 – 44
‰ 45 – 54
‰ 55 – 64
‰ 65+
10. Gender
‰ Female
‰ Male
11. Do you currently have children under the age of 8 living in
your home.
‰ Yes
‰ No
If yes, how many?
‰ 1–3
‰ 4+
12. Household Income
6. Reason for purchase:
‰ Decorating newly
How long have you lived in your current home?
‰ Replacing old window
coverings
‰ Bought for commercial
building/business
‰ Other_______________
‰
‰
‰
‰
‰
Less than $50,000
$50,000 to less than $75,000
$75,000 to less than $100,000
$100,000 to less than $150,000
$150,000 to less than $200,000
© Copyright 2012 Hunter Douglas Limited [ABN 98 009 675 709] ® Registered Trade Marks of Hunter Douglas Limited 18.012.005 C10791_ 03.2012
‰ $200,000 to less than $500,000
‰ $500,000 or more
M A N U FA C T U R E R ’ S
5YEAR
WARRANTY
AGAINST DEFECTS
LU X A F L E X ® W I N D O W FA S H I O N S
C U S T O M E R S AT I S FA C T I O N S U RV E Y c o n t i n u e d
13. When do you next plan to purchase new window coverings for your
home?
‰ In less than 3 months
‰ In 3 to less than 6 months
‰ In 6 to less than 9 months
‰ In 9 months to less than 1 year
‰ In 1 year or more
‰ Not sure
14. Please indicate the number of products purchased within each
product line (for example 1, 2, 3..)
QTY PRODUCT
QTY
LUMINETTE® Privacy Sheers
17. How did you first hear about LUXAFLEX® Window Fashions?
‰
‰
‰
‰
‰
‰
Television
Internet search
Home show
Yellow Pages
Shopping centre display
Magazine/newspaper
Aluminium Venetian Blinds
In general, I feel that...
PIROUETTE Shadings
COUNTRY WOODS® Venetians
SILHOUETTE® Shadings
LUXAFLEX NEWSTYLE® Shutters
DUETTE® Shades
BEYOND WOODS® Blinds
Roller Blinds
Fabric Awnings
Sunscreens
Metal Awnings
Roman Shades
Vertical Blinds
Vertical Blinds
Other____________________
15. Please indicate the number of products purchased that are
motorised or manually operated:
QTY
Kitchen
Bathroom
Dining room
Home office
Bedroom
Living room
Somewhat
Agree
Neutral
Somewhat
Disagree
Strongly
Disagree
Strongly Somewhat
Agree
Agree
Neutral
Somewhat Strongly
Disagree Disagree
a. I care about the image of the brands
I buy and how it projects to others
b. I enjoy decorating my home
c. I have a monthly budget that I stay within
when making lifestyle purchases
When thinking about my most recent
LUXAFLEX® Purchase...
b. Before I began shopping, my first choice
in window fashions was the LUXAFLEX®
Brand
c. I felt it was necessary to research some
different brands before I bought
PRODUCT
Manual (cord/wand etc)
16. In which room(s) in your home were your window coverings
installed? Please specify all that apply:
‰
‰
‰
‰
‰
‰
Strongly
Agree
a. I prefer to work with a designer rather
than shop for window coverings myself
Panel Glide
Motorised (including PowerRise
Operating System)
Radio
Friends/family
Mailbox catalogue
Designer/store/
dealer display/showroom
‰ Other______________
18. Please indicate how much you agree or disagree with each
statement below:
PRODUCT
®
QTY PRODUCT
‰
‰
‰
‰
d. Care and cleaning of window coverings
was an important consideration in my
purchase
e. I felt I got value for money with my
LUXAFLEX® Purchase
‰ Outdoor living area
‰ Outdoor non-living area
(e.g. windows)
‰ Den/family room
‰ Nursery/child’s room
‰ Other
THANK YOU FOR YOUR TIME
PRIVACY ACT
Hunter Douglas Limited may use this information for future marketing and research purposes (including sending commercial electronic messages) and
may disclose it to third parties for the purposes of providing the service you have requested or to our business partners or professional advisers. If you
wish to access your personal information or see our full privacy policy, please contact us at luxaflexwarranty@hunterdouglas.com.au
‰ If you do not wish to receive marketing information by these methods from Hunter Douglas Limited please tick this box.
© Copyright 2012 Hunter Douglas Limited [ABN 98 009 675 709] ® Registered Trade Marks of Hunter Douglas Limited 18.012.005 C10791_ 03.2012