Certified Payroll Professional Boot Camp FAQ
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Q: If there are multiple courses offered on different days, can I simply join on any day it is offered?
Q: Can I use my tablet or smart phone to participate in the Boot Camp?
Q: Where can I find my Knowledge Assessment Calculator (KAC) log in access?
Q: How do I set up my access to PayTrain?
Q: I cannot find how to access the boot camp?
Q: I looked in my spam and junk folder and do not see any emails from
APAEducationTraining@theonlinexpo.com; what do I need to do?
Q: I need to change my email address. Whom do I need to contact to do this?
Q: Where is the material for the course?
Q: It seems in the syllabus that there is quite a bit of material to cover in each class. What happens if
we don’t cover everything in that day? Do we just skip the rest and go on to the next session’s
assignments?
Q: Are we supposed to be doing homework before each class? How do I know what the homework is?
Q: Whom do I email with my questions during the sessions?
Q: What is your recommendation on how many hours to study per week to prepare properly for the
CPP exam?
Q: I understand the Pass the First Time Guarantee. However, what constitutes an excused absence?
Q: If I do not take the exam immediately after the Boot Camp ends, can the guarantee be applied to
when I do decide to take the exam in the future?
Q: Do I have to take the exam right after the Boot Camp ends?
Q: When can I take the CPP exam?
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Q: If there are multiple courses offered on different days, can I simply join on any day
it is offered?
A: No. Multiple courses are offered to accommodate the demand of the Boot Camp. You have registered
for a course that has sessions scheduled on specific days, so you can only attend on the days that
session is offered.
If you would like to change to another scheduled course prior to the beginning of the course, you must
contact APA's Membership Services to request a transfer and pay the appropriate transfer fee. Be sure
to check the transfer policy at
http://www.americanpayroll.org/images/courses_conf/event%20policies.pdf.
Please confirm your class dates on the confirmation email received from APA Events.
Q: Can I use my tablet or smart phone to participate in the Boot Camp?
A: The learning delivery tool INXPO does provide an app that allows you to view the session on your
cellular phone or tablet. You will need to download the appropriate app. It is recommended however to
have a good user learning experience to use your laptop or desktop for the boot camp sessions.
Q: Where can I find my Knowledge Assessment Calculator (KAC) log in access?
A: You received a confirmation email from APA Events (membership services) with the subject of APA –
Registration Confirmation that contains your class Group ID and Password.
You will first logon at www.payrollkac.com with your APA ID and password. Next, use the Group ID and
Password to log into the group for your class. If you having trouble with logging in or did not receive an
email from APA Events, contact Membership Services @ 210-224-6406.
Q: How do I set up my access to PayTrain?
A: PayTrain will be your primary tool for homework assignments and will allow you to practice the skills
you will learn during the course. The next portion of this email contains the link to PayTrain for homework
and practice. It is recommended that you register for your individual access as soon as you receive your
access code. To register for your individual access to PayTrain, follow these steps:
1. Go to the APA's eLearning enrollment page: http://learnpayroll.com/info/enrollment.html
2. Enter your personal product access code (see below). Be sure to enter the access code exactly as
shown below; it is case-sensitive. The access code is provided by APA in the boot camp
informational emails you received the week prior to the boot camp beginning.
3. Click on "I am a new user."
4. Click Enroll.
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5. Complete the form.
6. You will define your own user name. It must be between four and eight characters. The user id
and password are case sensitive.
7. You will define your own password. It can be up to eight characters. After enrollment, you will no
longer need the access code.
8. You will use the username and password to log in to PayTrain at
https://www.learnpayroll.com/login.html.
9. Click OK to confirm that the enrollment information is correct.
After you have registered, you can access the online portion of PayTrain using your user id and password
at: http://learnpayroll.com/login.html.
Q: I cannot find how to access the boot camp?
A: Access to the link is emailed to you from APAEducationTraining@theonlinexpo.com 24 hours in
advance of the class. Thirty minutes prior to the start of the session, you will also receive a NOW OPEN
email, which allows you to log in. Please check your spam/junk folder and make
APAEducationTraining@theonlinexpo.com a safe sender to receive future evites.
Q: I looked in my spam and junk folder and do not see any emails from
APAEducationTraining@theonlinexpo.com; what do I need to do?
A: Contact APA Membership Services at 210-224-6406 or update your membership profile at
www.americanpayroll.org to ensure American Payroll Association has the proper email address. Be sure
to indicate you are attending the CPP Boot Camp and the day of the week you are attending.
Q: I need to change my email address. Whom do I need to contact to do this?
A: If you need to change your email address, contact APA Membership Services at 210-224-6406 with your
new email address.
Q: Where is the material for the course?
A: The first INXPO 24 hour reminder email will include links to the CPP Boot Camp course material links.
Download and print the material. We will not ship hard copies or provide the actual PowerPoint
presentation used by the instructors. The presentation is simply used as a visual aid and all the content
on the slides is provided to you in detail within the material.
Q: Will I receive hard copies of the material?
A: No. You will receive the material electronically as is the case with all of APA’s virtual sessions. You may
print the documents if you prefer hard copies.
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APA Membership Services
(210) 224-6406
©API Fund for Payroll Education, Inc.
Q: It seems in the syllabus that there is quite a bit of material to cover in each class.
What happens if we don’t cover everything in that day? Do we just skip the rest and
go on to the next session’s assignments?
A: The syllabus is a best estimate of the material that will be covered in any given class. In some classes,
it will seem that we are behind schedule – and in other classes, it may seem that we are ahead of schedule.
All material is presented by the end of the 20-week program.
In addition, it is highly recommended by APA’s expert instructors that as you prepare for the CPP exam,
study ahead of the syllabus' schedule. By studying ahead of the syllabus, you will be able to use the last
few courses for review and asking questions on material in which you are unsure.
Q: Are we supposed to be doing homework before each class? How do I know what
the homework is?
A: The syllabus is laid out in 20 rows – one for each class. There are 4 columns which show: the Session
Number, Date and (Eastern Time zone) Time of the class, Homework and Class Discussion. The homework
listed on the row should be completed before the class discussion on that date.
Q: Whom do I email with my questions during the sessions?
A: During the course, you will have questions during your studies. Please
email paytraininstructors@americanpayroll.org. Indicate in the subject line
that you are attending the CPP Boot Camp along with the topic of your
question (see image). This will ensure that all instructors receive your
question and can answer appropriately. In addition, please click “reply all”
when you respond. Again, this is to ensure that all instructors receive your
questions.
If you have a specific question about PayTrain’s test or quiz questions, please
include the reference number so your instructor can identify the correct
answer.
Q: What is your recommendation on how many hours to study per week to prepare
properly for the CPP exam?
A: Of course, attending every session and being attentive is a part of succeeding on the CPP exam. We do
recommend a minimum of 3 hours a week studying and completing the homework/exercises in PayTrain
in addition to attending each session. You should be studying in advance of the topics listed in the syllabus.
We recommend that you complete your reading, studying, and taking the quizzes and exercises in
PayTrain by the 15th class session to ensure you have sufficient time to complete a final review before
taking the CPP exam.
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©API Fund for Payroll Education, Inc.
Q: I understand the Pass the First Time Guarantee. However, what constitutes an
excused absence?
A: We understand that things do come up, however, to be consistent and fair in regards to the Pass the
First Time Guarantee, we must strictly follow the policy, which indicates that the learner has to attend
every session with no exceptions.
Q: If I do not take the exam immediately after the Boot Camp ends, can the guarantee
be applied to when I do decide to take the exam in the future?
A: No. The guarantee applies when you take the CPP exam window immediately after the CPP Boot Camp
ends.
Q: Do I have to take the exam right after the Boot Camp ends?
A: It is highly recommended. The guarantee applies when you take in the CPP exam window immediately
after the CPP Boot Camp ends. In addition, there is a higher percentage rate of passing because the
material is “fresh.”
Q: When can I take the CPP exam?
A: The CPP exam is only offered during the Fall and Spring exam windows. Each exam window has several
locations and availability dates. We encourage you to review the information on APA’s CPP page
http://www.americanpayroll.org/certification/certification-cppinfo/. You must download the Candidate
Handbook in order to complete and submit the application form to APA’s Certification Department.
Registration for the exam begins approximately two months before the exam window opens.
*The Candidate Handbook is provided with the course materials to download when the course begins.
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APA Membership Services
(210) 224-6406
©API Fund for Payroll Education, Inc.