SAP Ariba Business Transformation Study for Suppliers | Industrial Machinery and Components | Fenner Dunlop
©
When it comes to world-leading conveyor belts for mining and industrial applications,
companies turn to Fenner Dunlop Engineered Conveyor Solutions Worldwide, a division
of Fenner plc. With more than 4,100 documents – from purchase orders to invoices –
exchanged electronically each year across 20 branches nationally with buyers that
include many prominent Australian companies, Fenner Dunlop sought to increase
control by better handling multiple buyer orders and increasing the effectiveness of
high-volume transaction management.
With the Ariba® Network, Fenner Dunlop Australia now has more-efficient order
management as well as centralized data entry and real-time reporting. Standard
business processes based on best practices have resulted in a 40% increase in order
accuracy – which means the company can better meet buyer needs the first time,
every time.
Picture Credit | SAP SE, Walldorf, Germany. Used with permission.
2016 SAP SE or an SAP affiliate company. All rights reserved.
Fenner Dunlop: Increasing Control with
High-Volume Transaction Management
Through the Ariba® Network
SAP Ariba Business Transformation Study for Suppliers | Industrial Machinery and Components | Fenner Dunlop
Solid commitment to customer service excellence
Company (Supplier)
Fenner Dunlop Australia,
part of Fenner plc
Headquarters
West Footscray, Victoria,
Australia
Industry
Industrial machinery and
components
Products and Services
Services and solutions
for all types of conveyor
applications
Employees
830 (Australia)
4,800 (worldwide)
Web Site
www.fennerdunlop.com.au
Objectives
• Better control when managing multiple buyer orders
• More-effective high-volume transaction management
• Shorter transaction and delivery cycle timelines
Why SAP® Ariba® solutions
• Ariba® Network, which helps weave a commitment to excellence in
customer service into all buyer-facing activities and decision-support
systems
• Minimal resource and IT development costs
Resolution
• Allowed operational support-level teams to manage multiple buyers and
high transaction volumes more efficiently
• Significantly increased order accuracy while shortening transaction and
delivery times
Benefits
• More-efficient order management while minimizing resource and
technology development costs
• Centralized data entry, eliminating data duplication and inconsistencies
• “One-view” data integration across all departments, and real-time
reporting that is consistent and accurate
• Standard business processes based on best practices for both high- and
low-volume transacting customers
“The Ariba Network allows Fenner Dunlop to extend our market advantage deep
into our customers’ supply chains. We have accurate and transparent visibility
of our buyers’ true needs along with requirements in real time. This gives us the
ability to issue a clean invoice the first time, every time.”
Sheryl Sheridan, National Administrative Manager, Fenner Dunlop Australia
Studio SAP | 38700 (16/08) © 2016 SAP SE or an SAP affiliate company. All rights reserved.
40%
Increase in order
accuracy
Expanded
E-business portfolio by
empowering customers
with powerful automation
tools
Integrated
Data across all
departments, with
one-view data entry
©
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