Mortgage Cadence User Guide
Closed Loan Submission, Loan Purchase and Post-Closing
Purpose
Follow these steps submit a closed loan, submit pre-purchase conditions, and
submit final documents in Mortgage Cadence.
Link to Mortgage
Cadence
https://vhda.mortgagecadence.com/orchestrator/
Additional
Documentation or
Other Resources
If you have a VHDA second loan, this procedure must be done for both loans.
Purchase Review Submission of Closed Loan
Step
Action
1
Log into the system. You will see your company’s Pipeline Vista.
2
Select the Loan you wish to take action on by double clicking on the loan and click Loan Entry
to view the applicable screens (if the screens below Loan Entry don’t already show).
If you don’t see the loan you wish to take action on use the Field dropdown selection to search
for your loan. Make a search selection, then type the information in the blank box (Example:
Select Field “Last Name” and type “Smith” in the blank box). Click Search.
MORTGAGE CADENCE USER GUIDE
CLOSED LOAN SUBMISSION, LOAN PURCHASE
AND POST-CLOSING
VHDA HOMEOWNERSHIP
LAST UPDATED: 4/6/16
1
Step
Action
3
Confirm the data accuracy on the Loan Summary Information C and 1003 screens. If the
information is not correct, a re-import may be required if information has been updated since the
initial import.
4
To re-import an existing file with updates (Examples of potential updates/changes: qualifying
income, PITI, and/or liabilities), you can click Import from the top-left navigation.
5
File type is “FNMA,” then click Update Active Loan. Select “Browse” to find the Fannie Mae Flat
File (.FNM file or MISMO 3.2 file). Select Operations Center “Main,” then click OK.
Select File Type first!
“.FNM” file
CHANGE TO “UPDATE ACTIVE LOAN” – IF
THIS ISN’T DONE THEN AN ENTIRELY NEW
LOAN WILL BE CREATED.
NOTE: User must ensure the correct .FNM file is uploaded. Clearly name the .FNM file to be
uploaded so it can easily be found after clicking “Browse.”
MORTGAGE CADENCE USER GUIDE
CLOSED LOAN SUBMISSION, LOAN PURCHASE
AND POST-CLOSING
VHDA HOMEOWNERSHIP
LAST UPDATED: 4/6/16
2
Step
Action
6
If the information is not correct and the loan was not originally imported, updates may be made
to the 1003 screen.
7
Updates to income can be done in section V.
Other Income is
entered below by
clicking “Add.”
MORTGAGE CADENCE USER GUIDE
CLOSED LOAN SUBMISSION, LOAN PURCHASE
AND POST-CLOSING
VHDA HOMEOWNERSHIP
LAST UPDATED: 4/6/16
3
Step
Action
8
Updates to housing expenses can also be updated in section V.
9
Updates to liabilities can be updated in Section VI.
10
Also confirm that the box below is checked for both the borrower and co-borrower on the 1003
screen.
Click Save.
MORTGAGE CADENCE USER GUIDE
CLOSED LOAN SUBMISSION, LOAN PURCHASE
AND POST-CLOSING
VHDA HOMEOWNERSHIP
LAST UPDATED: 4/6/16
4
Step
Action
11
If the Details of Transaction (Section VII of the 1003 screen) information imported from the
lender’s Loan Origination System does not appear to match what was imported it’s acceptable to
leave it as it is. VHDA will review other documents (such as the lender’s 1003, the Closing
Disclosure, etc.) to confirm funds required at closing accuracy.
12
For FHA Loans only (Including FHA Plus – but if the product is not FHA or FHA Plus skip this
step):
In Loan Summary Information C: The FHA Case Number must be the 10 digit number from
FHA Connection. If the lender has imported the file and the import adds the ADP Code to the
end of the FHA Case Number then the lender must remove it. The ADP Code should be selected
below. The Section of the Act must also be completed.
13
If the lender receives a Warning message such as this:
The lender can go to the Products and Pricing Validation screen to see the warning in more
detail:
If the warning message is not valid the lender will need to make the necessary correction and
then click Save.
MORTGAGE CADENCE USER GUIDE
CLOSED LOAN SUBMISSION, LOAN PURCHASE
AND POST-CLOSING
VHDA HOMEOWNERSHIP
LAST UPDATED: 4/6/16
5
Step
Action
14
To upload the closed loan file, choose Actions, then Utilities, then choose Attachments. Click
on the carrot next to “Attachment Upload for ….” to expand the Attachments window. Make sure
you select Upload Attachments in the Category drop down. Name the file appropriately in the
Comments field as shown below. Click the Upload button.
NOTES:
 Upload the closing file as one PDF attachment. Multiple PDF attachments are not preferred.
 Here are the document format and file size requirements:
 PDF is the only acceptable document format
 100 MB maximum file size
 Grayscale (black and white) is preferred
 Documents with pictures (like appraisals) need to be scanned in color ((It is ok if
color documents are uploaded as a separate PDF document due to the rest of the
file uploading as grayscale)
 Scan at 300 dpi for ideal results (higher is not better)
MORTGAGE CADENCE USER GUIDE
CLOSED LOAN SUBMISSION, LOAN PURCHASE
AND POST-CLOSING
VHDA HOMEOWNERSHIP
LAST UPDATED: 4/6/16
6
Step
Action
15
Choose Actions, then Utilities, and then choose Submit Closed Loan Package. By completing
this utility VHDA is notified that a closed loan package has been submitted and is ready for
review.
NOTE: If there is a VHDA second mortgage, the lender must complete these steps for the
second mortgage also.
16
A pop-up box will appear indicating the submission was successful.
NOTE: The loan status will remain Cleared to Close status.
MORTGAGE CADENCE USER GUIDE
CLOSED LOAN SUBMISSION, LOAN PURCHASE
AND POST-CLOSING
VHDA HOMEOWNERSHIP
LAST UPDATED: 4/6/16
7
Step
Action
17
Confirm if the Address Validation utility has already been performed by going to the
Property/Appraisal/Target Area Limit screen. The “ESRI Geocoding” information will be
complete if the Address Validation was already performed. If blank then the lender must run the
validation at this time.
To do so, run the Address Validation utility (click on Actions, then click Utilities, then Address
Validation) to Geocode the property address. Click Save.
NOTE: The Address Validation is required to complete ESRI Geocoding Address Results below,
which is required to confirm the accuracy of the Targeted Area.
18
Click on the link for ESRI Geocoding Address Results. On the pop up screen there may be
many results presented. Choose the result with the highest match accuracy by clicking the radio
button next to the Match Accuracy. Click the Update button.
MORTGAGE CADENCE USER GUIDE
CLOSED LOAN SUBMISSION, LOAN PURCHASE
AND POST-CLOSING
VHDA HOMEOWNERSHIP
LAST UPDATED: 4/6/16
8
Step
Action
19
The system will fill in all the data in the ESRI Geocoding section of the Property/Appraisal/Target
Area Limit screen.
20
Once VHDA has acknowledged receipt of the file the system changes the status to “In Purchase
Review.”
NOTES:
 You can monitor the status of your loan(s) within the Pipeline Vista.
 VHDA reserves the right to re-price the loan at the time of purchase for late delivery.
The VHDA quality review department reviews the loan – to include all data entered for the loan in
Mortgage Cadence and all documents uploaded.
Purchase Review (Delegated and Non-Delegated)
Step
Action
1
VHDA will perform a full review of the loan file.
2
If the loan is approved:
a. The system changes the status of the loan to “Purchase Approved” then immediately to
“Purchased.” A Purchase Notification is available by choosing Actions, then
Attachments. A notification will also be available in Attachments of the missing final
documents.
NOTES:
 If there is a VHDA second mortgage, a Purchase Notification is sent for the second also.
 You can monitor the status of your loan(s) within the Pipeline Vista.
MORTGAGE CADENCE USER GUIDE
CLOSED LOAN SUBMISSION, LOAN PURCHASE
AND POST-CLOSING
VHDA HOMEOWNERSHIP
LAST UPDATED: 4/6/16
9
Step
3
Action
If the loan is suspended:
a. The system changes the status of the loan to “Purchase Pended” and an e-mail
notification is sent with a Suspense Letter to the lender.
b. The lender uploads the necessary conditions to resolve the suspense to the
Attachments module.
c. The lender then chooses Utilities, then Submit Pre Purchase Conditions.
DON’T CLICK
CLICK
DON’T CLICK
NOTE: DO NOT click Submit Conditions for Review or Submit Post Closing
Conditions. If either of these are chosen the conditions will not be routed to the
appropriate VHDA department.
d. If the conditions can be cleared:
 The system changes the status of the loan to “Purchase Approved” then
immediately to “Purchased.” A Purchase Notification is available by choosing
Actions, then Attachments. A notification will also be available in Attachments
of the missing final documents.
NOTE: If there is a VHDA second mortgage, a Purchase Notification is sent for
the second also.
e. If the conditions cannot be cleared:
 The system changes the status of the loan to “Denied” and the system sends
the Disposition Letter to the lender.
4
Once funded, the Lender will receive a Loan Purchase Advice that includes a Funding
Breakdown and the Total Purchase Wire After Adjustments. The funds will be wired to the
company’s designated account.
MORTGAGE CADENCE USER GUIDE
CLOSED LOAN SUBMISSION, LOAN PURCHASE
AND POST-CLOSING
VHDA HOMEOWNERSHIP
LAST UPDATED: 4/6/16
10
Post-Closing/Final Document Delivery (Delegated and Non-Delegated)
Step
Action
1
Log into the system. You will see your company’s Pipeline Vista.
2
Select the Loan you wish to take action on by double clicking on the loan and click Loan Entry
to view the applicable screens (if the screens below Loan Entry don’t already show).
If you don’t see the loan you wish to take action on use the Field dropdown selection to search
for your loan. Make a search selection, then type the information in the blank box (Example:
Select Field “Last Name” and type “Smith” in the blank box). Click Search.
MORTGAGE CADENCE USER GUIDE
CLOSED LOAN SUBMISSION, LOAN PURCHASE
AND POST-CLOSING
VHDA HOMEOWNERSHIP
LAST UPDATED: 4/6/16
11
Step
Action
3
Upload the necessary final documents to the Attachments module. To upload the documents,
choose Actions, then Utilities, then choose Attachments. Click on the carrot next to
“Attachment Upload for ….” to expand the Attachments window. Make sure you select Upload
Attachments in the Category drop down. Name the file appropriately in the Comments field as
shown below. Click the Upload button.
NOTES:
 Upload the post-closing file as one PDF attachment. Multiple PDF attachments are not
preferred.
 Here are the document format and file size requirements:
 PDF is the only acceptable document format
 100 MB maximum file size
 Grayscale (black and white) is preferred
 Documents with pictures (like appraisals) need to be scanned in color ((It is ok if
color documents are uploaded as a separate PDF document due to the rest of the
file uploading as grayscale)
 Scan at 300 dpi for ideal results (higher is not better)
4
Choose Actions, Utilities, then select Submit Post Closing Conditions.
DON’T CLICK
DON’T CLICK
CLICK
NOTE: DO NOT click Submit Conditions for Review or Submit Pre Purchase Conditions. If
either of these is chosen the conditions will not be routed to the appropriate VHDA department.
MORTGAGE CADENCE USER GUIDE
CLOSED LOAN SUBMISSION, LOAN PURCHASE
AND POST-CLOSING
VHDA HOMEOWNERSHIP
LAST UPDATED: 4/6/16
12
Step
5
Action
The VHDA Post Closer reviews the condition documentation.
 If the conditions can be cleared, VHDA will issue a File Complete Letter.
 If the conditions cannot be cleared, the lender must resolve and submit required
documentation.
MORTGAGE CADENCE USER GUIDE
CLOSED LOAN SUBMISSION, LOAN PURCHASE
AND POST-CLOSING
VHDA HOMEOWNERSHIP
LAST UPDATED: 4/6/16
13