The IT Department of the Future
Tejas R. Vashi
Sr. Director, Cisco Services
July 27, 2016
© 2014 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
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The world’s largest
taxi company owns
no vehicles
The most valuable
retailer has no
inventory
Uber
Alibaba
The world’s largest media
company produces no
content
The world’s largest
accommodation
provider owns
no real estate
Facebook
Airbnb
Are you ready for the next
The world has changed…
digital
© 2014 Cisco and/or its affiliates. All rights reserved.
wave?
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2
The new digital business / city /
country
Digital business is the creation of new business designs that
connect people, business and things to drive revenue and efficiency.
Transform Processes &
Business Models
Empower Workforce
Efficiency and Innovation
Personalize Customer/
Citizen Experience
Leads To:
Leads To:
Leads To:
Innovation
Faster Time to Market
Increased Productivity
Better Retention
Increased Loyalty
Greater Insight
©2016 Cisco and/or its affiliates. All rights reserved.
Digitization is transforming businesses
UPS My Choice
Workforce Efficiency
Starbucks Apps
Delivery Control
Personalized Service
WIP Inventory and
Part Tracking
Order Ahead
Skip the Line
Customer Experience
Physical and Virtual
RFID Content
American Express
Personalized Service
Through Mobile
©2016 Cisco and/or its affiliates. All rights reserved.
Digital business stakes are high
941 CIO respondents selecting the Top
3 Digital Impacts on business, in order
In Top Three
More Revenue from Better Operations
66%
More Business Through Digital Channels
48%
Creating New Markets
37%
Tighter Partnerships
Engaging and Empowering Employees
26%
7
%
40%
Changing the Basis of Competition
Cost Reduction
Expanding to New Geographies
Crossing Industry Boundaries
Gartner, The 2016 CIO Agenda: Building the Digital Platform
20%
6
39%
11%
9%
©2016 Cisco and/or its affiliates. All rights reserved.
“
By 2018, 90% of IT roles will be redefined.
”
Frank Gens
Chief Analyst, International Data Corporation
5 Tectonic Shifts Facing Today’s CIOs
1. The Digital Experience - Every Company is an IT
Company
2. Consumers drive business behaviors
3. Real-time data & on-demand access to info &
analytics
4. Transformation CIOs replace traditional CIOs
5. IT becomes a business-centric organization
focused on business outcomes
IT Leaders Face Business
Challenges & Opportunities
“By 2016, 80% of new IT investments will directly involve
LOB executives…LOBs will be lead decision-makers in
50% or more...”
“IDC Predictions : Competing on the 3rd Platform”, IDC
“…opportunity for IT to lead business transformational efforts,
creating new business …”
“Change the Conversation, Change the Game”, report by Harvard Business Review Analytic Services;
“CIOs see their organizations realizing an average of only
43% of technology‘s potential.”
“New Priorities, Technologies and Leaders Shaping the Future of IT”, Gartner
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“
We have entered a global economy where talent
and skills shortages challenge world economic
and business growth around the world.
”
Klaus Schwab
Chairman, World Economic Forum
Growing
IT Skills Gap
Driven by Constant Job
Role Evolution
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The workforce of the future…
Will require continual
learning and
upskilling…
Training and certifications
Just-in-time Knowledge
Org-wide digital mindset
11
What will IT jobs of the future look
like?
Retail Sales
Executives
Brokers
Doctors & nurses
50% of all jobs will require technical acumen
Farmers
© 2014 Cisco and/or its affiliates. All rights reserved.
Source: U.S. News/Raytheon STEM Index
Construction
Foreman
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Robotics Specialist
Professional Triber
Platform Developer
Remote Health Care
Cyber
Security
Analyst
Data Scientist
Cloud Architect
Business Transformation Practitioner
Neuro Implant Technician
Urban Innovation/Urban
Mechanics
Network Programmer
(SDN)
Industrial Network Engineer
Virtual Reality Designer
Machine Learning Scientist
3D Print Technician
Customer
Makers
Digital Anthropologist
Prepare
jobs ofOutcomes
the future
Focusedfor
onthe
Business
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Critical skills in the
knowledge economy
21st Century
Skills
Global Leadership
Skills
Entrepreneurial
Skills

Critical Thinking

Global Mindset


Collaboration


Communication
Languages
Proficiency
Opportunity
Recognition

Self-Direction

Creativity

Cultural Awareness

Persuasion

Problem-Solving

Team Player

Planning Skills

ITC Proficiency

Professionalism

Risk-Taking

Work Ethics

Resourcefulness
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Trends in
Learning
Fueled by Student
Expectations
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Workforce Trends
A Learner’s World Has Changed
ALearning
generation
ago…
Today
International library
virtual collection
Chemistry
community
Chemistry club
Museum
virtua
TelePresence
session
l tour
Video
phone call
Expert
Website
Museum click-to-talk
iTunes U
podcast
RSS
Class
lecture
VOD
with TA
National museum
virtual collection
Classroom
lecture
Expert
blog
GPS
to meeting
Virtual
lab
Open
courseware
Game
Newsletter
Government
research
organization
Twitter
© 2013 Cisco and/or its affiliates. All rights reserved.
National
newspaper
feed
IM
scientist
Chemist
broadcast
session
International newspaper
feed
Second Life museum
tour
vBlog
Botany
community
Fauna
community
Primate
community
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Reasons for Studying Without Formal Classes
Regardless of certification, cost and time constraints are the
primary reasons respondents turn to self-study materials.
Q20a. Why did you choose to study for the exam on your own, without formal classes or training?
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“
We need to produce graduates who can learn, re-
learn, and un-learn many times over. And provide
the tools that enable them to do so throughout
their careers.
”
Peter Hirst
Executive Director, MIT Sloan Executive Education
The workplace is changing to meet the needs of
the new digital economy
Mobile, Self-study with
Gamification,
Assessments,
Discoveries
Access to Real-Time
Knowledge, Learning,
Experts, and Analytics
Deliver Rapid Innovation
Via Collaboration &
Co-Creation
Stay Agile, Engaged & Innovative
In
Closing
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21
©2016 Cisco and/or its affiliates. All rights reserved.
©2016 Cisco and/or its affiliates. All rights reserved.
It’s in your hands – how will you help
CIOs build an IT Department prepared to
to accelerate the digital future?
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
24
Thank you