Carmarthenshire County Council
2010/11
2009/10
Final Business and Financial Planning 2008-11
2008/09
Technical Services Department
Overview of Three year Service Business Plans
Part 1
Departmental Overview
Part 2
Resource Implications
Part 3
Abbreviated ‘2 Page’ Business Plans per Division
The Following Divisions are included in this plan :• Property Services
• Policy & Performance
• Street Scene
• Transport & Engineering (Non Road Safety)
Relevant to Environment Scrutiny
Housing, Policy & Resources
Environment
Environment
Environment
Note – Full Divisional plans are available on www.carmarthenshire.gov.uk/performance from 19th June 2008.
Carmarthenshire County Council – Technical Services Department Plan
1
Part 1 - Departmental Overview
Overview of the Service provided by the department
• Technical Services promotes the protection and enhancement of both the natural and built environment; taking
a lead role in environmental, transport and building and design management, on behalf of the Council.
The Divisions within the Department are:
•
•
Policy & Performance
Property Services (including Building
Services and Property Design)
•
•
Street Scene
Transport and Engineering
How the Department supports the authority’s wider policy objectives and strategic priorities
The Department has the lead role in the Authority’s objectives of A Better Place and the sub-themes: Getting
About, Improving Public Places and Managing Waste and provides support to the Conserving and Enhancing the
Environment sub-theme.
The Department also supports Providing Quality & Affordable Housing and Promoting Leisure sub-themes in
Feeling Fine; as well as having strong links with Being A Better Council’s sub-theme Encouraging Sustainable
Development.
How these policy objectives and priorities have been determined – the evidence and reasoning behind
them
Many of our services are determined by European and Welsh Assembly guidelines; for example, bridge and
highway maintenance, recycling and waste minimisation targets and the Local Transport Plan and its arising
actions. The Clean Neighbourhoods Act 2005, Health & Safety at Work Act 1974 (and subsequent respective
legislation), Highways Act 1980 and the Environmental Protection Act 1990 are all key legislative drivers shaping
services within the Street Scene division.
Carmarthenshire County Council – Technical Services Department Plan
2
How we are working with Partners
• Property Services’ partnership with Welsh Water concerns drainage management for domestic and business
properties throughout Carmarthenshire. The Hydrology and Kelda partnership covers south and west regions of
Wales. The construction design partnership with Mott MacDonald concerns civil and property related work. The
division also works in partnership with materials suppliers e.g. Travis Perkins and service contractors e.g. Lorne
Stewart and these partnerships have realised efficiencies within Property Services.
• Transport and Engineering works in partnership with SWWITCH on the development of a regional transport
plan. The division also works with the Health & Social Care sector to deliver efficiencies for transport use.
Transport and Engineering works with Community Planning on the development of a regional transport
strategy.
• Street Scene works in partnership across its services e.g. with DANFO and Town & Community Councils on the
maintenance of public conveniences.
Work with South West Wales local authorities to deliver regional waste initiatives.
The Scope and opportunities that citizens and communities have to participate and contribute to
shaping services.
• Property Services delivers an innovative property investment, improvement and repair service that our
customers want and are confident to use.
• Transport and Engineering regularly holds consultation events for stakeholders, for example, on the regional
transport plan.
• A Community Rail Liaison officer (partly funded by CCC) ensures SWWITCH and rail operators are satisfied with
services provided for their customers.
• Regular meetings are held between Transport officers and representatives from the major bus operators.
• Street Scene actively engages with its customers at various education and awareness-raising events for
recycling and reduction of waste.
• Front-line services engage in consultation with residents via the Carmarthenshire Citizens’ Panel, Residents’
Attitude surveys and ad hoc surveys (e.g. as part of WPI Review on Passenger Transport).
Further Information :℡ Telephone
E Mail
Name
L
Director
Richard Workman
01267 224647
RWorkman@carmarthenshire.gov.uk
Executive Board Member
Cllr W. Haydn Jones
01267 253429
WiHJones@carmarthenshire.gov.uk
Scrutiny Chair
Cllr T.J.Jones
01269 597930
TJJones@carmarthenshire.gov.uk
Carmarthenshire County Council – Technical Services Department Plan
3
Part 2
Chief Officer’s - Financial Overview for Department
Departmental Budget
Technical Services Revenue Budget
2007-2008
2007-2008
Exp Income
Net
£'000
£'000
£'000
231.252
-138.335
93
855.417
-732.179
-93
124
217
-124
-217
4637.32
-4338.71
298
-72
163
1695
361
0
-61
0
714
373
0
0
Approved Budget 2008-09
Exp
£'000
Policy and Performance
Departmental - Core
less recharged to other
service heads
0 Net Departmental - Core
Departmental - Policy
less recharged to other
service heads
0 Net Departmental - Policy
0 Total Policy and
Performance
Streetscene
Departmental - Steetscene
less recharged to other
service heads
226 Net Departmental Streetscene
163 CCTV
1,634 Highway Lighting
361 Flood Defence & Land
Drainage
714 Bridge Maintenance
373 Remedial Earthworks
Carmarthenshire County Council – Technical Services Department Plan
Income
£'000
Net
£'000
Outlook 2009-10
Exp
£'000
237
-142
Income
£'000
Outlook 2010-11
Net
£'000
Exp
£'000
246
-147
Income
£'000
Net
£'000
256
-153
95
875
-748
-93
2
99
854
-731
-93
6
103
884
-757
-93
10
127
222
-124
-217
3
5
123
222
-124
-217
-1
5
127
230
-124
-217
3
13
4,912
-4,707
5,067
-4,861
5,253
-5,042
205
-72
133
206
-72
134
211
-72
139
0
1788
370
0
-68
0
0
1,720
370
0
1,803
379
0
-69
0
0
1,734
379
0
1,895
390
0
-71
0
0
1,824
390
744
383
0
0
744
383
764
393
0
0
764
393
791
403
0
0
791
403
4
242
189
96
-164
0
0
10,114
3,623
13016.9
-9023.34
0
0
3,994
-4,118
261
185
-238
-1
219
0
12
0
0
0
26
0
7
21
0
0
7
22,600
22,817
0
-4,654
-4,871
78 New Streets Act
189 Technical Surveys
96 Consultancy - Design
Services
10,114 Highway Maintenance
3,623 Capital Charges
Operational A/C - Highways
less recharged to other
service heads
-124 Net Operational A/C Highways
23 Adoption Non County Roads
184 Waste Collection Abandoned Vehicles
219 Dog Fouling & Litter
Enforcement
12 Litter Enforcement
0 Environment Services
Enforcement
26 Nusiance Vehicles (CNE &
Dyfed Act)
7 Graffiti/Fly Posting
21 Fly tipping (Inc Refuse Out
Early)
7 Abandoned Trolleys
Streetscene Sub Total
17,946
17,946 Technical Services Carried
Forward
Carmarthenshire County Council – Technical Services Department Plan
248
176
87
-167
0
0
81
176
87
256
180
84
-171
0
0
85
180
84
265
185
86
-175
0
0
90
185
86
10,387
2,820
13,253
-9,278
0
0
10,387
2,820
10,669
2,820
13,607
-9,532
0
0
10,669
2,820
10,959
2,820
14,004
-9,783
0
0
10,959
2,820
3,975
-4,126
-151
4,075
-4,207
-132
4,221
-4,287
-66
229
212
-243
-1
-14
211
234
218
-249
-1
-15
217
240
225
-255
-1
-15
224
167
-2
165
172
-2
170
178
-2
176
115
120
-3
0
112
120
118
124
-3
0
115
124
123
128
-3
0
120
128
30
0
30
31
0
31
32
0
32
12
29
0
-3
12
26
12
29
0
-3
12
26
12
30
0
-3
12
27
11
22,108
22,330
0
-4,685
-4,902
11
17,423
17,428
11
22,578
22,800
0
-4,777
-4,994
11
17,801
17,806
12
23,206
23,436
0
-4,869
-5,086
12
18,337
18,350
5
Technical Services Revenue Budget
2007-2008
Exp
£'000
2007-2008
Income
Net
£'000
£'000
Approved Budget 2008-09
Exp
£'000
Income
£'000
Outlook 2009-10
Net
£'000
Exp
£'000
Income
£'000
Outlook 2010-11
Net
£'000
Exp
£'000
Income
£'000
Net
£'000
22,817
-4,871
17,946 Technical Services Brought
Forward
22,330
-4,902
17,428
22,800
-4,994
17,806
23,436
-5,086
18,350
22,600
-4,654
17,946
22,108
-4,685
17,423
22,578
-4,777
17,801
23,206
-4,869
18,337
2,430
756
84
259
113
3,296
-62
0
0
-54
-3
-1,473
2,554
749
53
219
99
3,338
-64
0
0
-55
-3
-1,464
2,490
749
53
164
96
1,874
2,621
766
54
225
101
3,427
-65
0
0
-56
-3
-1,504
2,556
766
54
169
98
1,923
2,710
786
106
282
104
3,541
-67
0
0
-57
-4
-1,538
2,643
786
106
225
100
2,003
2,812
860
471
331
1,202
0
-736
-39
-50
-1,183
3,225
968
384
404
2,131
0
-751
-40
-40
-2,085
3,225
217
344
364
46
3,306
993
391
413
2,667
0
-770
-41
-41
-2,615
3,306
223
350
372
52
3,387
1,019
399
426
3,520
0
-788
-42
-42
-3,452
3,387
231
357
384
68
4918.78
-4439.25
480
1,583
-48
-1,052
2,536
179
-1
-160
753
0
Streeetscene Brought
Forward
2,368 Cleansing Service
756 Public Conveniences
84 Bus Shelters
205 Town Centre Management
110 Cemeteries
1,823 Grounds Maintenance
Service
2,812 Waste Collection - Domestic
124 Waste Collection - Trade
432 Waste Collection - Bulk
281 Waste Collection - Recycling
19 Sustainable Waste
Management -collection
Operational A/C - Refuse
less recharged to other
service heads
432 Net Operational A/C - Refuse
531 Sustainable Waste
Management
2,535 Waste Disposal - General
19 NAfW Disposal
Refridgerators
753 Civic Amenity Sites
Carmarthenshire County Council – Technical Services Department Plan
4,651
-4,161
4,769
-4,265
4,926
-4,368
490
1,642
-59
-1,145
431
497
504
1,681
-60
-1,174
444
507
558
1,721
-62
-1,202
496
519
3,606
214
0
-163
3,606
51
3,695
219
0
-167
3,695
52
3,784
225
0
-171
3,784
54
64
0
64
66
0
66
68
0
68
6
272
79
96
0
0
0
351
0
657
146
42,346
-65
-128
-9,708
42,563
-9,925
272 Landfill Restoration Schemes
79 Coastal Protection
96 Waste Collection - Clinical
Waste
351 Waste Disposals - Transfer
Stations
592 Parks
18 Emergency Planning
32,638 Total Streetscene
32,638 Technical Services Carried
Forward
Carmarthenshire County Council – Technical Services Department Plan
214
80
95
0
0
0
214
80
95
219
82
97
0
0
0
219
82
97
219
104
99
0
0
0
219
104
99
51
0
51
52
0
52
54
0
54
562
150
43,400
-66
0
-10,620
496
150
32,780
569
-67
155
0
44,881 -11,340
502
155
33,541
581
159
47,058
-69
0
-12,363
512
159
34,695
43,622
-10,837
32,785
45,103 -11,557
33,546
47,288
-12,580
34,708
7
Technical Services Revenue Budget
2007-2008
2007-2008
Exp Income
Net
£'000
£'000
£'000
42,563 -9,925 32,638 Technical Services Brought
Forward
Transport
420.826
Departmental - Transport
-307.303
less recharged to other
service heads
114
-114
0 Net Departmental - Transport
411
-110
301 Transport - Strategic
Planning
345
-52
293 Traffic Management
144
0
144 Accident Analysis &
Remediation
0
0
0 Traffic Calming
288
-199
89 De Crim on & off street
parking
102
-94
8 Road Safety Publicity
400
-376
24 Local Road Safety Grant
41
-30
11 N.A.W. Child Pedestrian
214
-27
187 Road Safety
302
0
302 School Crossing Patrols
0
0
0 Transport Coordination
1,402
0
1,402 Public Transport Support
1,573
-976
597 Concessionary Fares
Subsidy
950
-919
31 Local Transport Services
Grant
92
0
92 Local Transport Plan
53
0
53 Road Traffic Reduction
82
-79
3 SWW Community Rail
Carmarthenshire County Council – Technical Services Department Plan
Approved Budget 2008-09
Exp
Income
£'000
£'000
43,622 -10,837
Net
£'000
32,785
340
-387
Outlook 2009-10
Exp Income
£'000
£'000
45,103 -11,557
Outlook 2010-11
Net
£'000
33,546
348
-380
Exp
£'000
47,288
Income
£'000
-12,580
Net
£'000
34,708
355
-387
-47
457
-114
-130
-161
327
-32
473
-114
-132
-146
341
-32
489
-114
-134
-146
355
394
155
-53
0
341
155
408
159
-54
0
354
159
423
162
-56
0
367
162
0
301
0
-203
0
98
0
313
0
-208
0
105
0
325
0
-213
0
112
101
412
42
240
302
0
1,462
2,046
-96
-384
-31
-28
0
0
0
-1,427
5
28
11
212
302
0
1,462
619
104
422
44
248
310
0
1,525
2,096
-98
-393
-31
-29
0
0
0
-1,462
6
29
13
219
310
0
1,525
634
107
433
46
256
319
0
1,587
2,147
-101
-403
-32
-29
0
0
0
-1,498
6
30
14
227
319
0
1,587
649
975
-938
37
998
-961
37
1,022
-984
38
56
54
84
0
0
-80
56
54
4
57
56
86
0
0
-82
57
56
4
58
57
88
0
0
-84
58
57
4
8
4
0
0
0
3
0
83
41
-5
0
0
-84
109
489
916
1,042
0
3,720
-13
-17
0
-385
0
-44
1,324
723
1,459
16,421
0
0
-2,092
-5,611
2463.23
-1733.74
-838.1
729
-838
39
0
119
0
962 -1,109
9,728 -9,266
303
0
79
0
11,959 -11,213
Partnership
4 Swwitch - Regional Transport
Consortia Support
0 Develop Green Commuter
Plan
3 Speed Camera
Hypothecation
83 Bus Station
41 Bus Shelter replacement
-89 Net Maintenance Unit
Operational A/C
96 Fleet Management
472 Fleet Management Admin A/c
916 Primary Transport
657 Home To College
0 Home to Community Schools
3,676 Transport to Secondary
Schools
1,324 Transport to Special Schools
723 Special Bus Escorts
-633 Car Parks
10,810 Total Transport
Building Services
Building Services
less recharged to other
service heads
-109 Net Building Services
39 Depot Holding Account
119 Environmental Stewardship
-147 Property Maintenance
462 Building Maintenance
303 Corporate Property
79 Parks & PC Landlord
746 Total Building Services
4
0
4
5
0
5
5
0
5
0
0
0
0
0
0
0
0
0
3
0
3
3
0
3
3
0
3
82
38
11
0
0
-88
82
38
-77
85
39
27
0
0
-90
85
39
-63
87
40
44
0
0
-92
87
40
-48
195
522
861
927
69
4,122
-13
-17
0
-393
0
-42
182
505
861
534
69
4,080
306
535
860
936
69
4,117
-13
-17
0
-403
0
-48
293
518
860
533
69
4,069
414
551
880
958
71
4,218
-13
-18
0
-413
0
-46
401
533
880
545
71
4,172
1,706
732
1,553
17,859
0
0
-2,134
-6,171
1,706
732
-581
11,688
1,705
752
1,589
18,295
0
0
-2,187
-6,322
1,705
752
-598
11,973
1,746
773
1,634
18,911
0
0
-2,240
-6,470
1,746
773
-606
12,441
2,620
-1,775
-823
2,712
-1,828
-845
845
41
122
959
20,876
231
81
23,155
-823
0
0
-1,157
-20,278
0
0
-22,258
-866
0
0
-1,214
-21,284
0
0
-23,364
48
43
128
-174
663
306
85
1,099
22
41
122
-198
598
231
81
897
Consultancy
Carmarthenshire County Council – Technical Services Department Plan
9
884
-845
42
0
125
0
999 -1,186
21,406 -20,785
268
0
83
0
23,807 -22,816
2,799
-1,885
39
42
125
-187
621
268
83
991
914
43
128
1,040
21,947
306
85
24,463
79
929.364
-798.545
0
130
1,825
-45
-1,681
1,151
1,824
50
175
27
-994
-1,992
0
0
0
5,261
-4,712
76,204 -31,461
•
79 Project Monitoring
Consultancy - Core
less recharged to other
service heads
85 Net Consultancy - Core
144 Consultancy - Property
Design
157 Consultancy - Civil Design
-168 Consultancy - Hydrology
50 CCTV Exploration
175 Sewer Blockages
27 Pumping Stations - Non
Agency
549 Total Consultancy
44,743 TECHNICAL SERVICES
TOTAL EXPENDITURE
81
913
-799
0
81
84
926
-799
0
84
86
946
-799
0
86
114
1,871
-46
-1,714
68
157
127
1,923
-48
-1,756
79
167
147
1,978
-49
-1,799
98
179
1,187
1,893
51
179
25
-1,013
-2,033
0
0
0
174
-140
51
179
25
1,220
1,943
52
183
26
-1,038
-2,083
0
0
0
182
-140
52
183
26
1,254
2,003
54
187
27
-1,063
-2,133
0
0
0
191
-130
54
187
27
5,401
-4,806
595
5,558
-4,925
633
5,736
-5,044
692
90,037
-44,072
45,965
92,763 -45,620
47,143
96,398
-47,458
48,940
Building Services and Consultancy Divisions have now been integrated into Property Services Division.
Carmarthenshire County Council – Technical Services Department Plan
10
Departmental Efficiency Savings 2008-09
Costc
Cost Centre Description
1009
Departmental
1006
Property Services/Streetsene
Original
-130,000
50,000
-19,500
Departmental
1080
1455
Closed Landfill sites
Grounds Maintenance
-39,000
Grounds Maintenance
1430
Highway Lighting
Maint/Operatn
Tfr to not
supported
Highways Maintenance
-
-30,000
-
-15,000
-132,000
-7,000
-33,000
-6,000
-40,000
0
0
-16,000
-10,000
-65,000
-402,500
Car Parks
1600
Maintenance Unit Operational account
Bus Shelters
Technical Services Total
-50,000
-
-62,000
1455
1357
-
Not
Supported
-25,000
Tfr to not
supported
Town Centre Maintenance
Town Centre Maintenance
Technical surveys
Bus Shelters
Cemetry
Consultancy - Design
Services
Property Maintenance
Options for
Consideration
-2,000
-221,500
-
-284,000
Carmarthenshire County Council – Technical Services Department Plan
-30,000
-566,500
Notes on Changes
Staff Redundancy due to restructure
£50,000 transferred to not supported
Savings on staff detrimental travelling
fleet rationalisation-subject to Property Services tracker
pilot
Leachate plant should be operational by April 2008.
Closure of paddling pools
Reduction in parks overtime payments as a result of
leaving them open overnight - Ammanford & Llanelli 30k
Switch off Council owned street lights between midnight
and 05:30 hours every night. This proposal to apply for
two consecutive years with a cumulative effect of 30
Reduce maintenance budget -includes fleet rationalisation
etc
Canopy repairs - reduced budgets
General maintenance - reduce budget
Technical surveys
Non essential cleaning - reduce budget
Cease testing
Savings relating to monitoring of sub-standard structures
by proposed in-house team
Curtail Property Repair and Maintenance budgets
Car Park review and rationalisation.Review will
encompass charges,
Pilot - MOT Service offered to staff at Trostre Depot.
Dependent on success/ take-up possibility of rolled out to
other areas.
Bus shelter -reduce budget
11
Abbreviated Divisional Plan - Policy & Performance Division
What we are trying to achieve / Service Objectives
1. To develop and implement a Departmental Customer
Focus, Welsh Language Development and Equalities
culture/Plan
2. To successfully coordinate and deliver an Emergency
Planning service for the Authority.
3. To support the Directorate in its Communications and
Consultation activities
4.To develop and support the Department’s
Performance management activity
5.To lead, manage and coordinate all departmental and
corporate initiatives.
6. To develop and coordinate an efficient Learning and
Development, Health and Safety Compliance service
for the department in order to manage risk.
Current Strengths
•
• High customer satisfaction with communication activities, such as departmental events and the departmental magazine.
• Departmental lead on all corporate initiatives, allowing the Department to fulfil its duties and discharge its responsibilities
on behalf of the Council.
• The division undertakes regular consultation and communication activities with customers and uses feedback to shape
service provision.
• Compliance with all corporate and legislative initiatives and requirements (e.g. FOIA etc).
• Small cost-effective unit, providing a wide range of essential services, including payroll, creditors, management,
performance management information and risk management.
Areas for Improvement and Key Risks to achieving Service Objectives
• Further Internet development.
• Development of Departmental Communications Plan.
• The future of Performance Management Unit and its duties is dependent on the outcomes of the Corporate Review on
Performance Management.
• Departmental approach to the provision of an integrated Health & Safety/Training resource.
• Management and monitoring of Departmental capital budgets including achieving efficiency targets.
• Emergency Planning working arrangements.
Carmarthenshire County Council – Technical Services Department Plan
12
Improvement Plan Actions (Addressing Areas for Improvement and Key Risks)
Obj
Action
1 To review and revise the Departmental Customer Focus Action Plan (which incorporates
Welsh Language Development and Equalities).
2 Review Emergency Planning working arrangements.
Implement and manage a Departmental Communication Framework, which complements
the Council’s Corporate Communications Plan.
3 Develop structure and programme for departmental internet/intranet development.
4
Coordinate and develop ‘A Better Place’ theme in the Improvement Plan and Corporate
Strategy.
5 To co-ordinate the departmental activity and submission to the Corporate Priority Based
Budgeting (PBB) initiative for improving efficient and effective service delivery.
6 To coordinate and manage the implementation of Health, Safety and Compliance
arrangements in the department.
Date
PID
March 2009
December
2008
February
2009
September
2008
March 2009
April 2009
January
2009
Key Performance Targets for the Service
•
No Key Performance Indicators identified for the service
Further Information :-
L
℡ Telephone
E Mail
Service Head
01267 224338
mrogers@carmarthenshire.gov.uk
2008/09 Business Plan
www.carmarthenshire.gov.uk/performance
Progress on 08/09 and detailed 2008/11 plan
www.carmarthenshire.gov.uk/performance
Key Strategies: Corporate ICT Strategy, Organisation Development Plan, Customer Care Strategy, Departmental
Welsh Language Development Plan, Corporate Equalities Plan, Departmental Communications Plan and
Consultation Plan, Making the Connections and Delivering the Connections, One Wales.
www link:
http://intranet/index.asp?locID=858&docID=-1, http://intranet/index.asp?locID=1603&docID=-1
Key Partners: Local Government Data Unit, Welsh Assembly Government, District Audit
Name
Mike Rogers
Carmarthenshire County Council – Technical Services Department Plan
13
Abbreviated Divisional Plan - Property Services Division
What we are trying to achieve / Service Objectives
1. Deliver innovative design, procurement and project
management for physical investment and regeneration.
2. Deliver modern, cost effective building services for the
repair, maintenance and management of the Council’s
property
3. To ensure that the Authority is able to fulfil its property
related health and safety legislative responsibilities
4. Further develop financial and management systems for all
services within the Division
5.Further develop the relationship with Dwr
Cymru /Welsh Water and Kelda Water
Services to deliver a sewerage service in
South West Wales.
6.Coordinate and deliver Carmarthenshire
Homes Standard ensuring that the standard is
delivered on time and to budget.
Current Strengths
• A new Property Services division, with the focus and expertise on property being held in one division.
• Lead on collaborative working within Wales through the design partnership and proposals on contractor
partnering
• One-stop shop on all design issues
• Well respected within the Water industry for continued involvement in sewerage management
• Quality developments meet the integrated needs of the users.
• Design based on brief development with clients
• Financial information held on schemes
• Members Task & Finish Group review of energy efficiency
Areas for Improvement and Key Risks to achieving Service Objectives
•
•
•
•
•
•
Delay in divisional restructure and recruitment of appropriate professional staff
Implementation of Contractor Partnering arrangement
Stock condition and maintenance issues
Design Partnering arrangement
Legionella Policy
Development of works management and financial software (TASK)
Carmarthenshire County Council – Technical Services Department Plan
14
Improvement Plan Actions (Addressing Areas for Improvement and Key Risks)
Obj Action
1 Further develop Contractor Partnering arrangement.
Introduce a remote system for works orders.
Generate increased number of appointments and monitor level of appointments kept.
Develop the provision for iPAQ.
2 Set up PODS (small teams responsible for specific service areas) and devolve
responsibility to respective senior managers.
Conduct customer satisfaction surveys (satisfaction of work to include
Carmarthenshire Homes Standard).
Agree, implement and monitor Corporate Policy for Legionella.
3 Implement a robust program for service contracts linked to a central cyclical
maintenance. program
4 Further develop Task as a performance and financial management tool.
5 Negotiate future contractual arrangements with Kelda Water Services.
6 Monitor and implement the actions associated with the DCHS (Carmarthenshire
Homes Standard) business plan.
Date
March 09
September 09
March 09
Oct 09
Dec 08
PID
Feb 09
March 09
December 08
Oct 08
Jan 09
Jan 09
Key Performance Targets for the Service
•
Improve the number of days it takes to complete repairs from 1.0 day (07/08) to 0.9 days in 2009 for emergency
repairs. (HLS/010a)
Further Information :℡ Telephone
E Mail
Name
L
Service Head
Phil Lumley
01267 225133
plumley@carmarthenshire.gov.uk
2008/09 Business Plan
www.carmarthenshire.gov.uk/performance
Progress on 08/09 and detailed 2008/11 plan
www.carmarthenshire.gov.uk/performance
Key Strategies: Health, Social Care & Wellbeing Strategy; Modernising Education Provision; Sustainable
Development Strategy; Private Sector Housing Strategy; Accommodation Strategy for Older People.
www link: http://www.carmarthenshire.gov.uk/CCC_APPS/eng/Document_Library/CCC_Document_Library.asp
Key Partners:- Mott MacDonald, Contractor Framework, Welsh Water, Travis Perkins, Lorne Stewart , Kelda Water
Services.
Carmarthenshire County Council – Technical Services Department Plan
15
Abbreviated Divisional Plan
Street Scene Division
What we are trying to achieve / Service Objectives
1. To successfully deliver Environmental
3. To successfully deliver Highway Network Management
enforcement Services to acceptable standards to
services to acceptable standards, on budget and within
meet legislative targets within set budget
timescales
2. To successfully maintain Leisure, Playgrounds,
4. To successfully deliver Municipal Services to acceptable
Parks and Open Spaces to agreed specification
standards, on budget and within timescales
5. To successfully deliver Waste Management Services to
acceptable standards to meet legislative targets, within budget
Current Strengths
• Enthusiastic and committed staff/workforce
• High Customer Satisfaction
• Integrated service (Particularly Highways/Environmental
• Targeted and responsive
Services)
• Strong position to develop the service in future years
• High Quality
• Achieved service rationalisation in some areas (Grounds
• Service delivery within budgets
Maintenance, Waste and Cleansing services)
• Members Task & Finish Review of Grounds Maintenance
• Members Task & Finish Review of Coastal
Erosion
Areas for Improvement and Key Risks to achieving Service Objectives
Environmental Cleansing
Grounds Maintenance
• Implement the Clean Neighbourhood Act
• Insufficient budgets to meet changing service
• Revision of Litter Plan to incorporate recent legislation
demands
• Limited ongoing customer engagement
Highways and Bridge Maintenance
Waste Management
• Backlog of repairs in respect of Bridge Maintenance
• Medium to long term solutions for disposal and
• Backlog of repairs in respect of Highways Maintenance
treatment of waste (post 2010)
• Replacement of defective street lighting columns.
• Financial penalties if unable to achieve legislative
targets
• Severe budget deficit if Sustainable Waste Grant
Municipal Services
funding is withdrawn
• Coastal Erosion
Carmarthenshire County Council – Technical Services Department Plan
16
Improvement Plan Actions (Addressing Areas for Improvement and Key Risks)
Action
O
Date
PID
bj
1. Improve street cleanliness ratings by targeting fly tipping, abandoned vehicles and waste enforcement
March
through utilisation of increased staff resources and extended legislative powers under the Clean
2010
Neighbourhoods and Environment Act 2005.
2. Further develop and implement WDM resource schedule and inventory package for playgrounds.
Mar 2009
Develop Highway Maintenance programme on needs-assessment basis using technical surveys
ongoing
3. Continue with bridge assessment programme in order to complete 54%, subject to budget provision.
Mar2011
4. Monitor the coastal erosion at various sites, which pose a threat to key tourism and regeneration project
Mar 2010
Implement kerbside expansion for 10,000 new homes & optimise routes for weekly collections of food
March
waste and compostables and alternatively weekly collections for dry recyclates and residual waste.
2011
Undertake education and awareness programmes to facilitate kerbside expansions, promote waste
April 2009
minimisation, increase participation rates to 65% per route and decrease contamination rates by 2%.
Actively participate in South West Wales Regional Group to achieve legislative targets by investigating
March
5. procurement of waste treatment facilities and plant.
2011
Develop community group involvement and partnership working, through ‘Adopt a Recycling Site’.
Mar 2009
Further develop consultation practices for all types of waste collection and Grounds Maintenance to
March
assess levels of customer satisfaction and contribute to continuous service improvement.
2009
Key Performance Targets for the Service
• Meet European targets regarding the increase in municipal waste reused/recycled/composted (19.06% in 07/08 to 21% by
2008/09 – reused and recycled; 7.58% in 07/08 to 11% by 2008/09 - composted) and the decrease in waste sent to landfill
(from 69.92% in 07/08 to 67% by 2008/09), (WMT/001i, WMT/001ii, WMT/004b).
• Improve the LEAMS score results from 74 in 2007/08 to achieve a score of 75 in 2008/09. (STS/005a)
• Decrease the average number of days taken to repair all street lamp failures during the year from 2.23 days in 07/08 to
2.21 days in 2008/09 (THS009).
℡ Telephone
E Mail
Name
L
Service Head
Phil Williams
01267 225107
pcwilliams@carmarthenshire.gov.uk
2008/09 Business Plan
www.carmarthenshire.gov.uk/performance
Key Strategies: Waste Strategy, Code of Good Practice for Routine Maintenance, Highway Asset Management Plan, Winter
Maintenance Plan, Code of Practice on Litter and Refuse, Shoreline Management Plan
www link: http://www.carmarthenshire.gov.uk/eng/index.asp?locID=4742&docID=-1
Key Partners:- Swansea Bay Partnership, Keep Wales Tidy, DANFO, Local Health Board, LEAMS, Environment Agency, DPP
Carmarthenshire County Council – Technical Services Department Plan
17
Abbreviated Divisional Plan - Transport and Engineering Division
What we are trying to achieve / Service Objectives
1. Deliver and develop transport and engineering services
to support the Council’s strategic service plans
2. Promoting and improving accessibility
3. Improve road safety (see Abbreviated Road Safety
Business Unit Plan)
4. Develop and achieve further integration of transport
5. Improve Parking facilities
6. Improve the management and use of resources
7. Developing sustainable travel options
Current Strengths
•
•
•
Prioritisation models (development ongoing)
Partnership/collaborative working
Staffing Skills/Commitment
• Attracting funding
• Influence at regional level
Areas for Improvement and Key Risks to achieving Service Objectives
•
•
•
•
Isolation of communities and disadvantaged groups
Statutory requirement for driver training
Accident and Incident rates for fleet
Development of Regional Transport Plan and
uncertainty of funding
• Ongoing development of the strategic fleet
replacement programme
Carmarthenshire County Council – Technical Services Department Plan
• New Traffic Management Act and effect on civil parking
enforcement.
• Potential insufficient funding
• Funding for parking stock investment and development
• Financial pressures from additional service demands as a
result of new legislation in Education sector
18
Improvement Plan Actions (Addressing Areas for Improvement and Key Risks)
Obj Action
Implement capital infrastructure schemes subject to confirmation of funding.
Develop framework agreement for Engineering Consultancy Services.
1
Continue joint working arrangements with our SWWITCH partners, develop regional policies,
and programmes to improve access and transport in the region.
Development of Community Transport and innovative demand response travel schemes.
2 Implement bus performance improvement partnership with major bus operators.
3 Continue work with Road Safety Partnership and in accordance with the Road Safety Action
plan.
4 Develop school transport service in response to legislative demands.
5 Continue with the implementation of the Council’s Car Parking Strategy
6 Improve Fleet Utilisation and environmental performance.
7 Develop Staff Travel Plan
Date
PID
March 09
December
08
March
2009
March 09
March 09
March 09
March 09
March 09
March
2011
March 09
Key Performance Targets for the Service
• To ensure the number of concessionary travel pass holders increases from 76.5% 2007/08 to achieve 77% by 2008/09
(THS/007).
• To reduce the number of road accident casualties’ killed/seriously injured per 100,000 population to 51.76 by 2009
(5.5.2.9).
• To reduce the number of children killed / seriously injured per 100,000 population to 6.38 by 2009 (5.5.2.11).
Further Information:
L
℡ Telephone
E Mail
Service Head
01267 224332
TSage@carmarthenshire.gov.uk
2008/09 Business Plan
www.carmarthenshire.gov.uk/performance
Key Strategies: Local Transport Plan, Local Bus Strategy, Car Parking Strategy, Regional Transport Plan
www link: http://www.carmarthenshire.gov.uk/CCC_APPS/eng/Document_Library/CCC_Document_Library.asp
Key Partners: SWWITCH, rail and bus operators, Welsh Assembly, Dyfed-Powys Police, neighbouring authorities,
Community Safety Partnership, Mid & West Wales Fire Authority.
Name
Trevor Sage
Carmarthenshire County Council – Technical Services Department Plan
19