Giving you the
power to do more
Schneider Electric Singapore Services
Schneider Electric Services Singapore Pte Ltd
(Co. Reg. No: 200100328W)
Schneider Electric Brunei Office:
10 Ang Mo Kio Street 65 Tech Point #02-17/20 Singapore 569059
Tel: +65 6484 7877 Fax: +65 6484 7800
Email: customercare@sg.schneider-electric.com
Website: www.schneider-electric.com.sg
Unit No. 11, 1st Floor Bangunan Desa Delima
Lot 6418, Simpang 44 Kg Pancha Delima BB 4513
Jalan Muara, Negara Brunei Darussalam
Tel: +673 233 2490 Fax: +673 233 2491
SESSBRO2006
Schneider Electric Singapore Pte Ltd
(Co. Reg. No: 197903476G)
Services for a
New Electric World
As the world’s leader in Electricity and Automation Management,
Schneider Electric is in the forefront of the New Electric World.
Through its international brands, Merlin Gerin (electrical distribution),
Square D (electrical distribution and industrial control using the
NEMA standards) and Telemecanique (control and automation),
Schneider Electric anticipates and meets its customers' requirements
in the four markets of Residential, Buildings, Industry and Energy &
Infrastructures.
Choice of Services
Three Global Brands
We offer a wide range of service solutions to support customers’ ongoing electrical
requirements. We aim to enhance performance, improve reliability, and extend
equipment life. Our goal is to harness electricity in all of its applications for the highest
advantage of our customers.
Merlin Gerin, Square D and Telemecanique have long histories, driven
by imaginative founders. All three have revolutionised the world of
electricity with their inventions, which have determined each brand’s
core business. For customers, these three names are a guarantee
of sustainability and quality. That is why our collaboration continues,
for quality that has earned customers’ trust year after year.
We stand out in our ability to supply the latest technologically advanced products
and support. This enables us to provide innovative, tailored solutions and services,
sustaining unrivalled expertise in electrical distribution and automation systems.
With the Guiding System, Merlin Gerin offers a new approach for low and medium
voltage electrical distribution - a comprehensive system of high quality, modular and
autonomous components that are mechanically and electrically compatible to optimise
the design and deployment of electrical installations. The Guiding System comprises
protection, control and monitoring switchgear; switchboard systems; installation
solutions and communication protocols. With the Guiding System, it’s easy to design
and build even the most sophisticated installations.
Square D has 100 years of history and strong brand awareness. Backed by high
customer recognition, Square D’s NEMA-compliant products meet Electrical Distribution
and Automation & Control needs worldwide. The brand’s new “Turn It On” signature
was devised to support this position over the long term. With the deeper meaning
of ingenuity, innovation, quality, reliability and safety, it also reflects Square D’s five
core soft values.
In a world of increasingly complex automation devices, Telemecanique's Simply
Smart components offer the most ingenious and intelligent solutions. Solutions that
is compact, simple, smart, flexible and open for automation and industrial control.
Simply Smart gives more technological innovation and more ingenuity to create more
added value for all automation and control projects.
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We have the services to support
your business operation
Maintenance and Testing
Improve reliability with regular maintenance. Reduce customers’
in-house maintenance functions and easy planning for service
expenses.
Relay and Metering Calibration
Precision services including coordination, to ensure protection and prevention against
electrical faults while ensuring accurate accounting of energy costs.
Diagnostic Testing
We provide a full range of diagnostics on the electrical equipment like Infra red test,
partial discharge test, ultra-sonic test and prodiag on circuit breakers.
Comprehensive Preventive Maintenance Contract
Quarterly preventive maintenance inclusive of one annual shutdown
24-Hour Emergency Service and Disaster Recovery
Up to 2 hrs response time
Spare part replacement with customised spare part list
Facility-Wide Shut – Down Management
Efficient coordination of facility-wide shut-down for planned maintenance or repairs
and upgrades, with over 100 engineers and technicians available for on-site project
assistance.
Electrical Distribution Services
You can rely on the expertise of Schneider
Electric Services to commission your new
equipment in order to help you protect and
enhance your equipment investment. We also
take a step further to ensure higher levels of
quality control.
Start-Up and Commissioning
Start-up of Schneider Electric equipment by factory-trained technicians, offering:
Verification of proper installation through mechanical and electrical testing and
inspection prior equipment start-up
Industry expertise of our latest product innovations to ensure critical specifications
are met and to provide accurate instruction on operation and maintenance
Assurance that equipment performs to the system design specifications and
meets optimum performance standards
As-installed documentation to establish a baseline for future reference
Training in equipment operation and maintenance by Schneider Electric trainers
and consultants
Customised Solutions
Project management capabilities, electrical expertise, extensive resources and ready
access to the industry’s leading product:
Complete accountability (schedules, budgets, performance)
Reduced cost and duration of your electrical installation project
Retrofit/ Retrofill and Upgrade
Schneider Electric Services improves asset management, reduces
maintenance costs and extends equipment life through our retrofit
and upgrade offerings with a comprehensive range of breakers and
parts.
Retrofitting of Medium and Low Voltage Circuit Breakers
An engineered solution for the upgrading of existing switchgear installations to current
technology. Existing circuit breakers and switchgear interlocks are replaced by new
circuit breakers while minimising the need to remove and reconnect existing switchgear
and cable connections.
Switchgear Upgrades and Expansions
Replacements of protection relays and meters in medium or low voltage circuit
breaker metering compartments, cubicle testing and rewiring and upgrading equipment
with new digital technology.
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Engineering Services
We focus on helping facilities to solve complex power system issues
that may involve equipment, automation, the electrical system, or the
utility.
Installation Audits
Facility audits and consulting services that pinpoint power quality problems and
ensure cost effective management (including expansion) of your power equipment
assets.
Electrical Distribution Designs
Customer power distribution equipment solutions, such as switchgear selection,
transformers, and harmonic filters that meets your unique power distribution, control,
and automation needs.
System Coordination
Analysis to optimise performance of automatic transfer systems, monitoring systems,
protective devices, and other integrated systems.
Project Management Services
The complete programme of project management services on installation will enable
conclusions of equipment state of repair to be known, and hence the contents of
technical programmes to be updated whenever necessary.
Spare PACT
™
Automation Management Services
Schneider Electric has provided the most innovative automation technology to
the marketplace for over 30 years.
A one-stop logistic cum maintenance programme for Schneider Electric equipment
Comprehensive Maintenance Contract
Comprehensive Spare parts coverage except one/two major items
Standard labour
24 Hrs Standby with exclusive “Hotline”
Shutdown Preventive Maintenance Servicing on yearly basic subject to
operationof end-users
Preventive maintenance Servicing & troubleshooting
Extended Warranty Programme
Extension of Schneider Electric warranty is up to a maximum period
of 5 years.
Features and benefits:
Insurance against equipment failure
Reduce unbudgeted capital expenditure
Known/fixed premium – budgeted outlay
No unexpected capital outlay
Installation and Commissioning
Industrial Automation is an area of progressive technology. The system installer must have
the required expertise to provide qualified assistance for an optimum performance of your
new system.
Pre-Installation
Our pre-installation services are designed to help you
achieve the full value of your automation investment.
Start-up Support
Our start-up services are designed to keep up with the
pace of the Industrial Automation Market which is
constantly improving technology.
Schneider Electric can provide the following
installation start-up support:
Power-up and diagnostic checks of all Schneider
Electric system components. All identified problems
are corrected
Provide all spare parts necessary to support a
successful start-up
Inspect remote I/O routing, clearance and
terminations. Certify signal levels and distance
utilising tools such as a Time Domain Reflectometer
Verify system software revision levels and update
where necessary
Certify system grounding
Observe loading of customer software and witness
machine/process cycle
Provide complete start-up report with details of
customer configuration, topology, serial numbers,
problems encountered and changes made. In
addition, our technicians have access to our
headquarters' technical support specialists and
engineering personnel to obtain the fastest possible
resolution to any problems that might develop
Verify revision levels and appropriateness for
configuration and application. Update revision level
if necessary
Validate system mounting, routing and connection
of wiring, cabinet space and airflow
Validate adequacy of source power transformers
and secondary power
Inspect and certify remote I/O cabling, connectors,
taps and splitters
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Maintenance and Repair
Annual Maintenance Services – Maximum Machine Protection
To afford you the maximum protection for your equipment, Schneider Electric offers
the Maintenance Service Agreement which provides you the flexibility to customise
your specific needs.
Repair & Exchange Program
Schneider Electric’s repair and exchange services cover our complete line of
automation products from CPUs and I/O modules to communication devices, with
support for both current and Legacy products.
Repair Centres
Schneider Electric repair centres are ISO 9001 and 14001 certified along with highly
skilled repair technicians accredited with the IPC-A-610 workmanship standard.
Repair and Return
Each returned product from our Repair Centre will be in optimal condition with the
exact replacement parts specified. Your components are tested against the most
current engineering specifications to re-condition products to a “like-new” condition.
Extended Warranty
Plan Your Expenses
We offer you a programme to plan and control your future repair expenses and
provide protection against escalating repair costs.
Features
With the Extended Warranty Programme you receive the following services:
Certified repair utilising only engineering approved component parts from Schneider
Electric approved vendors
Cosmetic refurbishment, including complete cleaning or painting, to bring unit
to “like-new” condition
Full system testing including priority turn around time
Priority exchange service – no waiting for your unit to be repaired and returned.
With this option you may request an exchange unit in lieu of returning your unit
for repair
Legacy Migration for Automation Product
Schneider Electric provides re-conditioning services that maintain and upgrade your
system. With proprietary knowledge of the Schneider Electric automation products,
our service engineers can upgrade all Legacy products to the latest introductions.
A standard 12-month warranty is offered for all upgraded system and our commitment
to fast turn around is industry-leading.
This comprehensive services include upgrading for your subscribed software for
one-year time period. Software upgrades can be sent to you via mail or
CD-ROM.
Comprehensive Technical Support for
Your Automation System
Our Automation Field Services provide a comprehensive technical support system
designed to help you achieve optimal productivity. All products are serviced in
Singapore by Schneider Electric Service Singapore’s engineers.
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Marine Services
Benefits from an Expert on Board
Schneider Electric, world-wide reference in the field of on board electrical equipment, gathers the competencies acquired over 80 years by
Merlin Gerin and Telemecanique. It proposes a global and consistent offer of distribution, control and automation systems, dedicated to
shipbuilding.
Solution and Service:
a unique set of competencies
Installation and commissioning
Handling equipment installation
Commissioning
Technical assistance during sea trials
Equipment
Preventive maintenance, with flexible solutions
Comprehensive contracts to the customer’s requirement
Open contracts
Intervention and request
Troubleshooting
Service engineers available to join a ship in any part of the world
Depending on the type of intervention required and the location of problem,
Schneider sends on-board the most qualified engineers
Work can be carried out at sea to keep the vessel on schedule
Retrofitting
Whether it is bringing installations in line with new standards or working on an
overall retrofit, Schneider Electric has the engineering capability to meet your
requirement
Spare part management
Group Schneider Electric’s own range of spares is available at all times
When spare parts have to be obtained quickly from other manufacturers, the staff
has the right contacts and generally get them at the best conditions
Some Project References
Shipyard
Owner
Vessel/Hill No.
Class
Keppel Shipyard
Surf, Groupe Bourdon France
84 Multi Purpose Supply Vessel
BV
Malaysia Shipyard
Smedvig
Tender Barge Robray T4
UL
Singapore Technologies Marine
DSTA/S'pore Navy
Fast Patrol Craft
Hundai Vinashin Shipyard
Vietso Petro
Jack Up Rig-"Cuu Long"
ABS
Jurong Shipyard
Santa Fe
Jack Up Rig 184,185
ABS
Yantai Raffles
SMIT
48m Maintenance & Support Vessel
BV
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Energy and
Power Management
Services
Energy Saving Audit
Are you getting the best possible rates for your utilities?
Are you monitoring your power usage to better control demand charge?
Is your existing power equipment operating at maximum efficiency?
Our specialist consultant, KSLA Energy & Power Solutions, a subsidary of Schneider
Electric will help you measure and analyse energy consumption across your site or
business and implement an effective energy savings project for your company.
What are the benefits?
Analysis and reporting of energy saving opportunities
The Customer-Centric
Organisation
Identify the extent of the energy saving opportunities and payback period before
investing in capital
Use of proven energy savings products/technologies to justify capital spend
Energy saving ESCO projects with zero investment option
Meet CO2 emissions target and provide tangible financial results
Guaranteed energy savings based on international energy savings methodology
and standards
Power Quality Assessment
Increasingly, customers are finding that they have unexplained problems within their
plant and these problems can be a sign of “poor” power quality in your electrical
network.
Complete Care
Order entries to deliveries
Prompt Response
Enquires to answers
Support Service
Technical enquires to site intervention
Listening Ear
We listen, capture and act
Audits conducted on-site to help you:
Identify most cost effective solution to power qualiy problems
Solve process disruptions due to power quality
Decrease maintenance costs
Identify disturbances originating on electric utility system and recommends
improvement to reduce number and severity
We believe our team can help individuals to achieve their fullest potential in their
workplace and company investment in knowledge pays the best returns.
Power Management System
Logistics Centre
A comprehensive power management system with SMS software, power meters
and circuit monitors provides you the reports to monitor your facility’s power usage
as well as the performance of your electrical equipment and utility. With the
POWERLOGIC power management system, you can:
The primary logistics function for the centre is to distribute products to local and
regional South East Asia countries.
Maximise the efficiency of your power distribution equipment and plan expansion
effectively
At Schneider Electric Singapore, we offer high
quality products and solutions, backed by
sound infrastructure like training services,
customer care, value added services
subsidiary and logistics centre for our
customers.
Training Centre
Schneider Electric Singapore training centre provides a wide spectrum of quality
training (products, applications & solutions, maintenance and software) for our
customers and valued partners.
Reduce energy cost by identifying and correcting inefficiency in high
energy-consuming equipment or systems
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We are dedicated to providing excellent customer service for our customers’ needs
as we strive to be a customer-centric company with four focus points:
Experienced Schneider Electric engineers have built a database of problem and
solutions to tackle any Power Quality issues. Depending on the data collected, each
case is handled professionally with customised recommendation and solutions.
Take advantage of the multiple cost-saving opportunities provided by utility
deregulation, including more informed rate negotiation
Contact us for an audit
on your installation today.
Customer Care
For customised or the full suite of training courses, please refer to our website for
more details.
In operation since 1993, it has achieved ISO 9002 certification in 1996 and
scored Singapore Quality Class (SQC) in 1999. Its 54,000 sq ft premise carries
6,000 products on the shelf readily to serve the customers. It has an Adaptation
Centre that provides 24-hrs support to the After-sales-service and able to deliver
within three hours upon receiving an urgent order. It’s integrated system and
professional work force ensure efficient logistics flow and stock replenishment to
provide excellent delivery service to customers and committed to achieve 97%
On-Time-Delivery (OTD).
Schneider Electric Logistics Asia Pte Ltd
5 Tai Seng Drive #01-00 Steel Industries Bldg
Singapore 535217
Tel: +65 6286 8679
Avoid the downtime and lost production caused by poor power quality
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