Language, Literacy and Numeracy Procedure
Purpose
Guild Training has a legal requirement to ensure that all students have access to support services for
LLN requirements. Guild Training must ensure that our processes allow for students with LLN and
support them to complete their studies.
Scope
All staff are required to ensure that all enrolment forms are checked for any identification of LLN
issues by the student.
Trainers are to ensure that they monitor assessments submitted by students for any LLN issues.
Actions and Responsibilities
The Pharmacy Guild of Australia, NSW Branch employees are responsible for obtaining enrolment
details, in full, as outlined on the Enrolment Form and ensuring that information pertaining to
individual learning requirements is provided to participants prior to enrolment for vocational
education and training.
The Pharmacy Guild of Australia, NSW Branch trainers are responsible for acting upon information
obtained on the Participant Profile or Application for Admission form where LLN and other individual
needs are identified. Where individual needs are identified, action can be taken during the
delivery of the training program and the assessment process to assist the participant by way of:
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Discussion between participant and Facilitator to identify participant’s particular needs
Reasonable adjustment of the training programs delivery and assessment
Methods to suit these needs by one on one support provided during the training program,
delivery and progress that is monitored by trainers to promote successful learning
outcomes.
Needs Identification
Identification of training needs is to be based on the English language literacy and numeracy
Competencies, which are needed to participate effectively in The Pharmacy Guild of Australia, NSW
Branch training programs. The Pharmacy Guild of Australia, NSW Branch will endeavour to obtain
LLN information before commencement of the course/unit although the participant’s individual
needs may not be identified until after the course/unit has commenced.
In this case the Manager and trainer will consult to analyse necessary requirements to meet the
participants’ individual needs. Where these needs cannot be met, are fund will be given to the
participant.
Where support needs go beyond what can be met with reasonable adjustment during the
Training and assessment process, and additional support is required, The Pharmacy Guild of
Australia, NSW Branch will direct participants to a literacy specialist. The Pharmacy Guild of
Australia, NSW Branch literacy specialists will contact the participant to organise an interview to
determine the most appropriate course of action.
Additional support may occur on a fee for service basis and be provided by the literacy specialist.
Equal Access
Access to The Pharmacy Guild of Australia, NSW Branch training programs must be equal for all
participants. The Pharmacy Guild of Australia, NSW Branch does not discriminate against
participants whose needs are identified under the standards of LLN with regards to their enrolment
in any current or future training programs.
Where LLN levels are extremely low, The Pharmacy Guild of Australia, NSW Branch will provide
information on where they can obtain assistance with their LLN issue. Ultimately it is the choice of
participants as to whether or not they proceed with the enrolment.
Government assistance
Students with LLN requirements can obtain funding under the Disabled Australian Apprenticeship
Wage Support Program (DAAWS) to assist with their studies by means of:
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•
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RTO receive additional funding to provide a trainer where required to complete face to face
or skype assistance
Funding to pay for the use of a interpreter to assist with English
Funding to pay for the use of a coach or mentor to assist with course content
Lists of services are available to students is below for staff:
Organisation
The reading and writing hotline
Contact Number
1300 6555 06
Services
Services to provide support in
reading and writing
Training in LLN
All trainers and RTO managers will be required to maintain a unit of competency in LLN and ensure
that one of the PD sessions attended each year contains information in relation to LLN requirements
for RTO’s.
Recording of LLN issues
All trainers are to ensure that they record all LLN conversations with a student on the student’s wise
net portal under the client journal.
RELATED POLICY
AUTHOR
This policy will relate to the following policies:
Aaron Barber
Training Manager
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National policy for LLN NATV4 211013
RELATED FORMS
Enrolment forms
REFERENCES
Nil references
AUTHORISED BY
Ryan Fletcher
DATE
Tuesday, 4 February 2014