WSQ LEADING THROUGH PEOPLE
(Leadership & People Management WSQ Framework – Level 3)
Participants who successfully complete this program will receive the WSQ Statement of Attainment
“Develop Self”
People engagement can be tricky, what works on one person, may not work on another.
With ever changing business requirement, with much information to consider, decision making can
be daunting.
People are at the hearts of organizations. Leaders need to work through people to achieve
organizational goals. This involves understanding that different leadership styles are required at
different situations and responding appropriately to bring out the best of them. Good
communication skills and the ability to reflect and grow are essential for a people leader.
Objectives
Methodology
At the end of the program, participants should be able to :

Communicate effectively
o Adapt communication style to suit work context
o Communicate ideas and concepts in the workplace using appropriate
verbal and non-verbal cues
o Seek comments and feedback to ensure message is received and
understood
o Address barriers to communication

Lead team decision making
o Gather necessary information for decision making and explain
process to team members
o Evaluate the risks and consequences of potential actions or decisions
o Work with team to develop and assess options that will lead to
successful outcomes
o Select most appropriate decision in relation to team and organization
objectives

Develop and maintain professional competence
o Review own performance to identify strengths and limitations of
professional competence and management practices
o Seek opportunities to develop skills and knowledge required of work
role
o Maintain communication and engagement with team leaders to
identify new and emerging areas of professional practice
The programs will emphasize real work issues, skills practice, and competence
development. To enhance learning effectiveness and transfer, experiential
learning will be emphasized. The learning methods will include:
 Individual/syndicate exercises
 Skills practices and role-plays
 Psychometric profiling
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 Short lectures
Target Audience
The program is designed for supervisors, assistant managers or team leaders.
Assumed knowledge:
 Communicate ideas and information to employees and colleagues
effectively
 Solve problems to achieve optimal results in business units
 Collect, analyze and organize information to review data critically
 Plans and organize resources and activities to complete work activities
within specified timeframes
 Demonstrate English and numeracy skills at Level 5
Duration
2 days (16 hours)
Class Size
Max 20 participants
Note: Participants who have previously taken “LPM-PER-301C-0: Develop Self” under the WSQ
Leadership and People Management Framework will not be eligible for course fee subsidy.
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Program Schedule
TIME
09:00
DAY 1
Introduction
Program objectives

The Effective Leader:
o Roles & principles, Leadership styles,
Engagement skills, Skills
effectiveness
o
10:30
10:45




12:30
13:30
15:30
15:45



18:00
DAY 2
Review of Day 1
 The Effective Leader: Engagement
Skills
o Adaptation strategies
o DiSC skills practice
F.A.I.R. principles
BREAK
Lead team decision making using the
 The Effective Leader: Skills
4P’s Model
Effectiveness
o Provide guidance and coaching
Activity: Apply the 4P’s Model
(Situation Type 1)
o
Control & manage critical situations
Assessment Activity 1: Lead Team
(Situation Type 2)
Decision Making
Case Study – The Next Move
 Assessment Activity 2: Communicate
Effectively
 Role play on Situation Types 1 & 2
LUNCH
The Effective Leader: Leadership Styles
o Leadership styles questionnaire
o Leadership framework: models and
methods for providing guidance and
direction
o The 3 C’s: competence,
commitment, context
o Critical responses to situation types:
Coach, Control, Empower & Counsel
o Opportunities to develop skills &
knowledge
BREAK
The Effective Leader: Engagement Skills 
o Barriers to communication

o DiSC profiling exercise
o Strengths and limitations of each
DiSC behavior dimension

Review / Q&A


END OF DAY 1
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o
o
o
o
Delegate assignments & empower
others (Situation Type 3)
Counsel employee performance
(Situation Type 4)
Assessment Activity 2:
Communicate Effectively
Role play on Situation Types 3 & 4
Growing Self, Growing Others
Assessment Activity 3: Develop &
Maintain Professional Competence
Review / Q&A
Closing Commitments
END OF DAY 2
Psychometric Profile Used: DiSC® Personal Development Profile
A highly reliable and validated profile designed to help people better
understand their own behavioral patterns and that of others in the
work/social environment based on the DiSC® Dimensions of Behavior
model which groups behavioral responses into 4 clusters: Dominance,
Influence, Steadiness and Conscientiousness. Being aware of individual
behavioral styles, capitalizing on its strengths and appreciating different
work styles can then help foster teamwork and acceptance, minimize
conflicts, increase interpersonal effectiveness and improve both
individual and organizational success.
This is a 1-page profile which is unique to Asia because it has been
validated against an Asian audience, especially Singapore and it features accompanying phrases that
explain each adjective.
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