RECRUITMENT INFORMATION PACKAGE
COLLECTIVE PURPOSE HUB OPERATIONS MANAGER
COLLECTIVE PURPOSE
CONTENTS
1. Recruitment process
2. Organisation profile
3. Job description
4. Advertisement for the position
August, 2015
1. RECRUITMENT PROCESS
1. Position to be advertised by various electronic media, commencing Monday
31st August 2015.
2. Applications to be submitted by email to Cecilia Rais at
Cecilia.r@being.org.au
3. Closing date for applications – Close of business, Monday 21st September
2015
4. All applications will be acknowledged by email.
5. Applications should include a covering letter or email, a current resume or CV,
and a statement addressing all Selection Criteria (see Job Description and
advertisement attached). Applications will not progress to interview if all
the selection criteria are not addressed.
6. Selected applicants will be invited to attend an interview and will be given at
least one week’s notice of the time and date.
7. Interviews will be conducted by a recruitment panel consisting of at least:
o
o
o
One Board member
Way Ahead Chief Executive Officer, and
An external independent representative
8. Interviewees will be asked to attend 15 minutes prior to the interview
9. All interviewees will be asked the same set of questions, although the panel
reserves the right to ask additional clarifying questions if necessary.
10. The panel will rank eligible applicants in order of preference.
11. The panel will check references as provided by the selected applicants.
12. The panel will confer to confirm its decision. The panel’s decision is based on
individual merit, taking into account the written application, interview, and
referees’ comments.
13. The successful applicant will be offered the position. If they decline, the
position will be offered to the next ranked person.
14. All unsuccessful applicants will be notified in writing as soon as possible after
the recruitment process is completed.
August, 2015
2. ORGANISATIONS PROFILES
Way Ahead (Mental Health Association NSW)
Type of organisation:
Non-government organisation, registered charity,
PBI status, DGR status
Funding sources:
NSW Health, Mental Health Commission of NSW
(MHC NSW) donations and bequests
Geographical focus:
NSW and Qld (limited)
Issue focus:
Mental health promotion, mental health and mental
illness education
Industry focus:
Information, health promotion, support, advocacy
BEING – Mental Health and Wellbeing Consumer Advisory Group
Type of organisation:
Non-government organisation, registered charity
Funding sources:
Mental Health Commission of NSW (MHC NSW) and
other non-government organisations
Geographical focus:
NSW
Issue focus:
Mental health and wellbeing
Industry focus:
Systemic advocacy, consumer participation,
education
Mental Health Carers ARAFMI NSW Inc.
Type of organisation:
Non-government organisation, registered charity,
PBI status, DGR status
Funding sources:
Mental Health Commission of NSW and other nongovernment organisations
Geographical focus:
NSW
Issue focus:
Mental health, education
Industry focus:
Support, education and advocacy for carers
Contact details
Address:
Level 5, 501 / 80 William St, Woolloomooloo, NSW 2011
Telephone: 02 9339 6000
Fax:
02 9339 6066
Email:
mha@mentalhealth.asn.au
Website:
www.mentalhealth.asn.au
August, 2015
MENTAL HEALTH INNOVATORS
TAKING THE LEAD IN DYNAMIC COLLABORATIVE WORKING HUB
COLLECTIVE PURPOSE
As the NFP sector are well aware, we are facing a changing and challenging time
that also has the potential to provide opportunities. These opportunities come from
the need to focus our attention on streamlining our services, providing efficiency and
value for money as well as continuing to provide quality services while ensuring our
sustainability.
Having been inspired in late 2013 by the New Zealand Wise Group model, our three
mental health lead organisations (MHA NSW now known as Way Ahead, BEING and
ARAFMI) have been working collaboratively over the past 15 months on a Partners
in Change initiative to develop a shared services model of operation. This involves
managing the separate financial operations of the three current partners, and
combining identified financial operations that can be effectively shared.
This exciting project has now further expanded to encompass a new co-working
office environment appropriately titled Collective Purpose. This hub will provide the
opportunity for other like-minded organisations to join us in a contemporary state of
the art work environment.
A central priority of the Partners in Change initiative has been to create a dynamic
working environment that will foster collaboration, innovation and provide a
stimulating, inclusive working space where people will love to come and work and
play. We have moved into our fantastic spacious, light-filled working environment at
our previous office premises in William St Woolloomooloo. We have completed a
total, very contemporary office refurbishment, together with a major upgrade of all
our IT systems. The design has been very carefully planned and draws on the best
of current thinking in flexible co-working spaces and includes meeting and training
rooms that can be hired.
Additional desk spaces are available for other like-minded organisations in the
human services and social justice space to join us at Collective Purpose and take
advantage of the modern facilities and the opportunities for collaboration. We truly
believe that the collective whole can be more than the individual parts and together
we can have greater impact.
August, 2015
3. JOB DESCRIPTION
COLLECTIVE PURPOSE HUB OPERATIONS MANAGER
Position Title:
Employment type:
Salary:
Location:
Reports:
Supervises:
Collective Purpose Hub Operations Manager
Part-time 21 hours per week
Social, Community, Home Care and Disability Services
Industry Award 2010 Level 7
501/ 80 William St, East Sydney
The CEO of Way Ahead
HUB Receptionist
Volunteers under taking administration work
Primary Objective
To drive and coordinate Collective Purpose hub promotion, operations and
support systems in consultation with the Partners in Change Steering Committee
and under the direction of the Way Ahead CEO to achieve the Collective Purpose
mission and goals, and result in outstanding Hub tenants service and support..
Duties and Responsibilities:
Supervision:
•
Manage the Collective Purpose hub operations team
Administration and management
•
•
•
•
•
•
•
•
•
Manage Collective Purpose hub to ensure smooth day to day operations and
tenancy support including
o Trouble shooting/logistics of hub systems and tenant issues
o Support systems functioning
Manage tenancy arrangements and provide appropriate tenancy support.
Monitor income and expenditure related to the Collective Purpose hub.
Manage internal and external enquiries related to the hub.
Manage liaison between the outsourced IT provider and the hub.
Liaise with building management and key suppliers.
Manage equipment maintenance and replacement to support efficient hub
tenancies
Develop and manage tenants’ database.
Manage and prepare Collective Purpose hub correspondence, reports, and
other documentation as required.
Business Development:
•
•
Create a customer focused culture and facilitate appropriate user involvement
in the planning and management of the hub services.
Monitor quality of tenants’ services and tenant satisfaction and facilitate
improvements where appropriate.
August, 2015
•
•
Develop and administer hub policies, procedures and templates for managing
tenancies and for use of meeting rooms and other facilities.
Proactively develop and maintain strong relationships with key internal and
external stakeholders to maintain existing and attract new tenants.
Marketing and Communication
•
•
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Implement the Collective Purpose hub advertising and marketing plan using a
wide range of platforms including social media marketing, digital and online
(Website, blogs, etc.) marketing, and print.
Monitor and review hub marketing
Maintain e-news databases and mailing lists for Hub.
Facilities and event support
•
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Oversee internal and external bookings of board and training rooms.
Oversee the management of functions and events in board and training
rooms.
Assist with the coordination of collaborative Collective Purpose events and
activities such as training days etc.
Conditions
•
•
•
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Part-time position depending upon satisfactory performance and continued
availability of funding.
Four weeks annual leave, plus leave loading (pro rata). 1 extra week’s leave
during Christmas and New Year break.
Superannuation, currently 9.5%, in accordance with legislative requirements
10 days personal/carers leave per annum (pro rata)
Other conditions are as detailed in the Social, Community, Home Care & Disability
Services Award (SCHADS), a copy of which is available in the workplace.
August, 2015
Selection Criteria
Essential
•
•
•
•
•
•
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Excellent organisational skills
High level interpersonal and communication skills with a broad diversity of
stakeholders
High level written communication skills
Experience in marketing and promotion
Demonstrated capacity for driving consumer focused services
Experience in the development and implementation of policies and
procedures
Extensive experience with Information and Communication Technology
related systems and supports
Experience in working with SharePoint or similar IT systems to support the
nature of Collective Purpose operations.
Desirable
•
Experience in facility and/or tenancy management
August, 2015
4. ADVERTISEMENT FOR THE POSITION
MENTAL HEALTH INNOVATORS TAKING THE LEAD IN DYNAMIC COLLABORATIVE
WORKING HUB THE COLLECTIVE PURPOSE
COLLECTIVE PURPOSE HUB OPERATIONS MANAGER
PART TIME POSITION (21 HOURS PER WEEK) DEPENDING ON ONGOING FUNDING
The Collective Purpose is a joint initiative between three leading and innovative mental health
and not-for-profit organisations: Mental Health Association of NSW now known as Way Ahead;
BEING l Mental Health and Wellbeing Consumer Advisory Group; and Mental Health Carers –
ARAFMI NSW.
We have been working collaboratively over the past 18 months on a Partners in Change
initiative to develop a shared services model of operation. A central priority of this initiative has
been to create a dynamic working environment that will foster collaboration, innovation and
provide a stimulating, inclusive working space where people will love to come and work.
The Collective Purpose is seeking a part-time Operations Manager to join our busy and dynamic
team. The Collective Purpose Hub Operations Manager will be responsible to drive and
coordinate the Collective Purpose hub promotion, operations and support systems in
consultation with the Partners in Change Steering Committee and under the direction of Way
Ahead’s CEO to achieve the Collective Purpose mission and goals, and result in outstanding
Hub tenants’ service and support.
This is a unique opportunity to join three leading non-government organisations in the mental
health sector which has a fantastic vibe and a great work/life balance.
The Collective Purpose is situated in Woolloomooloo and the position reports directly to the
Way Ahead CEO.
Salary range: Social, Community, Home Care & Disability Services Award (SCHADS) Level $75,300 to $79,100K per annum pro rata.
Interested applicants should download an information package from
http://collectivepurpose.org.au/work-for-us/ prior to submitting an application,
or call 02 9332 0241 to request a package.
Applications to be submitted by email to Cecilia Rais at Cecilia.r@being.org.au
Applicants must address all the selection criteria to be considered.
Applications close on Monday 21st September 2015, 5pm. No late applications will be accepted.
Person with a lived experience of mental illness are strongly encouraged to apply.
Persons who are Aboriginal or who are from a culturally and linguistically diverse background
are strongly encouraged to apply.
August, 2015