Data sheet
HPE Spares Management Service
Support Services
HPE Spares Management Service is a customized HPE service offering designed for scale-out data centers. These services will be detailed in a
mutually agreed and executed Statement of Work (“SOW”) based upon the service features described below and your requirements. A core
feature of this service is the provisioning of spare parts inventory to support your HPE product(s). These spare parts are stocked in a secured
location at your data center site, providing you with around-the-clock fast and easy access to HPE-owned spare parts for your HPE products.
As part of this service, HPE provides you with spare parts inventory for onsite stocking; access to the HPE Spares Management Tool, an
automated inventory management tool that helps enable real-time inventory management; parts replenishment based upon the underlying
factory warranty or contractual support agreement; as well as reporting designed to help you achieve fast and efficient self-repairs. Process
documentation and basic training are also features of this service designed to help you properly monitor and maintain your spare parts
inventory.
Service benefits
• Help automates the replenishment of onsite consumed spares
• Helps reduce paperwork with easy returns processing and an easy-to-use, scanner-enabled serial number for product-to-part mapping
functionality
• Designed to help-expedite faster repairs by tracking spares on hand, organized by SKU, location, and status
• Monitors your consumption by reporting parts disposition
Service feature highlights
• Service planning and initial stocking of HPE-owned spares inventory
• Access to HPE Spares Management Tool
• Real-time inventory management capabilities
• Replenishment of spares inventory used in support of the Customer site/data center
• Reporting
• Automation, availability, and scalability
• Parts management process assistance
• Assigned Customer Account Manager (CAM)
This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett
Packard Enterprise.
Data sheet
Page 2
Table 1. Service features
Feature
Delivery specifications
Service planning and initial stocking of
HPE-owned spares inventory
As an initial service planning activity, HPE will work remotely with designated members of the Customer’s team to identify service
prerequisites and any actions required by Customer to meet them, as well as create an initial inventory of required spare parts ('seed
stock') based upon the documented target inventory levels and covered products as detailed in the mutually agreed SOW. HPE will
deliver the spares inventory to a secure location provided by the Customer.
Access to HPE Spares Management
Tool
HPE will configure and set up the HPE-owned automated Spares Management Tool at the customer site and provide authorized
Customer representatives with access to the tool as well as with basic instructions and information on the features and utilization of
the tool.
Real-time inventory management
capabilities
HPE will work with designated members of the Customer’s team to document the process for providing the appropriate replacement
parts in a manner agreed upon between the Customer and HPE in the mutually agreed SOW. This process is designed to help
ensure that the Customer will have the right spares replacement parts in the right place at the right time. Additionally, the Spares
Management Tool will provide an at-a-glance inventory status lookup for viewing on-hand spares by product number, inventory
quantity, and location. Stock levels will be continually monitored by HPE's advanced inventory controls to help meet the
agreed-upon targeted stock level and to enable automated replenishment of spares inventory.
Replenishment of spares inventory
used in support of the Customer
site/data center
The Spares Management Tool enables the Customer to efficiently request replenishment of consumed spares inventory and, if
necessary, to place urgent requests within the tool for replacement parts that are currently out of stock. The Customer provides the
required information on the incident, including, but not limited to, the model and serial number of the supported product and the
consumed parts.
Reporting
HPE will provide a Spares Management performance dashboard, which will supply detailed reporting on consumption, history,
returns, and receipts.
Reports will include:
• Consumption details by SKU
• Non-returned spares inventory
• Deferred queue
• Adjustments
• Process documentation
**More comprehensive reporting can be provided at additional charge.
Automation, availability, and
scalability
As part of this service, HPE will provide the Customer with access to:
• HPE Spares Management Tool designed with Java 6 cloud architecture, which is available globally 24x365
• Real-time barcode and event capture for high-efficiency environments
• Enterprise-level functionality to help the Customer with scaling, as the volume of servers and transactions increases
Parts management process assistance
At HPE’s discretion, HPE will provide a knowledgeable resource, either remotely or on-site, to help support the Customer’s parts
management process. The HPE resource will be aware of the Customer’s environment and have an understanding of the Customer's
parts usage history and requirements. The HPE resource will be aligned as the Customer’s point of contact for issues and questions
related to the HPE Spares Management Tool, spares inventory, and associated processes.
Service eligibility
Spare Parts eligible for this service are limited to parts provided for products that that are under an active HPE warranty or support agreement
that includes the provision of HPE-supported spare parts under the respective warranty or support service coverage with HPE.
This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett
Packard Enterprise.
Data sheet
Page 3
Customer responsibilities
As part of this service, the Customer will:
• Provide a secure location with access controls for storage of HPE-owned spares inventory. Customer is responsible for any loss or damage to
HPE-owned spare parts stored at the Customer’s site under this service.
• Provide a named resource to manage the secure inventory location and to perform inventory control and administrative tasks, including receipt
of spares inventory replenishments, annual physical counts, and coordination with an HPE account manager to reconcile inventory.
• Ensure that all service prerequisites identified during the 'service planning' activity have been met.
• The Customer’s named resource may be required to perform additional weekly or monthly counts, which are separate from the annual physical
inventory count process. If required, the extent of these activities will be documented in the agreed-upon SOW.
• The Customer’s named resource will receive the physical inventory count documentation from the HPE program management office and must
confirm accuracy of the inventory. In the event that HPE discovers during the reconciliation process with the named Customer resource that a
defective spare part has not been returned to HPE, the Customer will be given 14 calendar days to reconcile the issue. If no action is taken and
the defective spare part is not returned to HPE after 14 calendar days, the Customer will be required to pay the HPE list price for the
non-returned spare part, as determined by HPE.
• Certain data retentive parts may be eligible for retention by the Customer provided the Customer purchases HPE’s Defective Media Retention
and/or Comprehensive Defective Material Retention service feature options under the related product support agreement with HPE. Please
contact an HPE sales representative for more details, including service eligibility.
• Spare parts provided may be whole unit replacements, or be new or functionally equivalent to new in performance and reliability and warranted
as new. Replaced parts become the property of HPE.
• The Customer is responsible for the security of the Customer’s proprietary and confidential information. Customer is responsible for properly
sanitizing or removing data from replacement parts returned to HPE to ensure the safeguarding of your data. For more information on your
responsibilities, go to www.hpe.com/mediahandling.
General provisions/Other exclusions
Services are provided during HPE standard local business hours and days, excluding HPE holidays.
HPE’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well as the accuracy and
completeness of any information and data the Customer provides to HPE.
Travel charges may apply in some geographic locations. Please contact a local HPE representative for details.
Ordering information
Depending on the point of purchase this service can be ordered using the following service part numbers:
HL233E, HL233AC HPE Spares Management Service Unit of Service
Please consult a local HPE representative to identify the appropriate part number for your order.
For more information
For more information on HPE Services, contact any of our worldwide sales offices or visit our website at:
HPE support services: www.hpe.com/services/support
This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett
Packard Enterprise.
Data sheet
© Copyright 2011, 2016 Hewlett Packard Enterprise Development LP. The information contained herein is subject to change without
notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard
Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet,
or, if applicable, the Customer’s purchase agreement with Hewlett Packard Enterprise.
Java is a registered trademark of Oracle and/or its affiliates.
4AA1-3116ENW, January 2016, Rev. 2