PUBlic libraries partner with innovative
SERVING patrons & doing more with less!
VOLUME 20, NUMBER 4
MARCH 2007
Public Library Directors Symposium
ENCORE UPDATE ..................................6
In February, the 2007 Public Library Directors Symposium convened in
Berkeley, California with “Taking Technology Further” as the
SELF CHECK AT NASHVILLE
conference theme. At the collegial setting of the Claremont Resort and
PUBLIC LIBRARY (TN)............................8
Spa, 74 directors from 5 countries had the opportunity to share ideas
with their peers, meet with Innovative’s senior management team, and
SUFFOLK COOPERATIVE (NY)
receive updates on Innovative’s progress.
SPEEDS ACQUISITIONS .....................12
Jerry Kline, Innovative’s Chairman and CEO, opened the conference
Plus...
with a discussion of Innovative’s increasing partnership with public
libraries. Public libraries are becoming a larger and larger portion of
MIDDLE EAST LIBRARIES
our customer base. In addition, technologies developed with public
ON THE MOVE….................................….5
libraries, such as integrated Ecommerce, are now being adopted by
ENCORE UPDATE......................................6
academic libraries.
Public libraries have also formed INN-Reach consortia, Kline said, and
have discovered that as partners they utilize each other’s collections
more than academic library collections: “No public library can collect
everything a community wants, but as partners they often double the
amount of books available to their patrons.”
IUG SOUTHERN AFRICA...........................9
NEWS FROM eLGAR
(NEW ZEALAND)...................................11
WHAT’S UP AT INNOVATIVE.................11
Continued on Page 2
“Public Libraries are becoming a larger and
larger portion of our customer base.”
Jerry Kline, Innovative Chairman and CEO
“Libraries should be creators of content and
participants in social networks.”
Marshall Keys, Keynote Speaker
VISIT INNOVATIVE AT ALA 2007
JUNE 21-27, 2007,
WASHINGTON, D.C.
BOOTH #3205
INN-Touch is published quarterly by
Innovative Interfaces, Inc. ©2007
Turning to the company’s development efforts,
Kline said: “Innovative’s products are like the rest of
the Web world. These are the websites that you like
working with like Amazon.com. This is true of our
new interface for Research Pro, a new federated
search tool, and is certainly true of Encore, our new
discovery services platform.” He gave examples such
as RightResult™ relevance ranking and community
participation that make libraries as straightforward
and feature-rich as any Web destination.
Panel Discussion: Delivering with the ILS
Sandy Westall, Innovative’s Senior Vice President of
Library Service, addressed the attendees about
INN-Reach and ArticleReach.
As for the state of Innovative as a company, Kline
reported that the company devotes over half its
staff to customer service and allocates a quarter of
staff to product development. Said Kline: “Both of
these statistics are unusual in the software industry,
but it is part of the formula for the company’s
success. And our continuing profitability over the
last 100 quarters means that we can re-invest in
the company.”
Directors Panel: Patron Self Service
L to R: Betsy Graham, Innovative’s VP of Product
Management (moderator); Karen Burnett, Mountain View
Public Library (CA); Sandra Feinberg, Middle Country Public
Library (NY); and Donna Nicely, Nashville Public Library (TN).
The 2007 Public Library Directors Symposium broke all
previous attendance records.
Keynote Address
Directors Panel: Marketing
Technology-Based Services
L to R: Saul Amdursky, Fraser Valley Regional Library
(Canada) (Moderator); Jose Aponte, San Diego Public
Library (CA); Sari Feldman, Cuyahoga County Public Library
(OH); and Jane Light, San Jose Public Library (CA). Not
pictured: Jack Boland (Guest Speaker) of Pickett Advertising.
Page Award-winning librarian and consultant Marshall
Keys delivered a keynote address entitled, “Notes
from Another Country.” Keys explained that this
“other country” is the world outside libraries, where
people are rapidly adopting mobile technology,
using social networking websites, and are more
willing to disclose their opinions and identities on
the Web.
To adapt, libraries need to rethink content, delivery,
technology, and business models, “even the idea of
what librarians should do.” Although librarians are
identified with books, and often identify themselves
this way, Keys said that “libraries have the
advantage in the ability to change information into
knowledge. We should no longer be neutral about
information but creators of content, participants in
social networks, and move beyond top-down
management that stifles innovation.”
explained that vendors and libraries have a mutual
interest in promoting the uptake of new technology
services by library users. When it comes to the
library’s marketing of its services, Amdursky says it’s
vital to craft messages targeted directly to the
customer, funding board, and internal library staff.
Directors Panels
A series of Director’s Panels gave attendees a chance
to report on their experiences and discuss important
issues with their peers in a structured setting. The
topics of this year’s panels were Empowering Our
Customers - Doing More With Less; Social
Computing - Can’t Live With It? Can’t Live Without
It?; and Marketing Technology-Based Services to
Your Community, which is summarized here.
Among the international attendees was Mi Yong Di
“We launched the first Library Director’s
Blog at our library. It’s best that your
library blog not be a bully pulpit for
your messages, but a way for your
community to talk to each other.”
Josie Parker, Ann Arbor District
Library (MI) Director
Director’s Panel on Social Computing
Directors Panel Highlight
The Marketing Technology-Based Services to Your
Community panel was kicked off by Jack Boland, an
advertising industry veteran and current President
of Pickett Advertising in San Francisco. Boland told
directors that, just like businesses, libraries need to
pursue a marketing strategy that is very simple in its
concept and executed in a straightforward manner.
He showed Absolut Vodka and Got Milk? as
examples of simple execution that had a direct
impact on sales.
Chief Executive Officer of Fraser Valley Regional
Library (Canada) Saul Amdursky discussed the
technology vendor’s role in marketing. Amdursky
from Zhejiang Provicial Library in China. The
Symposium attracted participants from Asia, Europe,
New Zealand, and North America.
Jose Aponte, Library Director of the San Diego
County Libraries, sees marketing as a way to, “build
social capital, by reaching the poor and underserved
with books, basic reading skills, and accessible
technologies using works in their native languages.
State-of-the-art technology is required to support
success in education, jobs, and personal health while
building safer, more livable, communities.” Aponte’s
marketing strategy revolves around the correct
selection of communication channels and
automation technologies for the broad cross section
of stake-holders.
Aponte continued: “When marketing to Latino
communities—who now account for an everincreasing proportion of the service population—we
need, in our assessment, to be aware of the best
venue for their limited attention. To that end, with
research we find that Latinos spend significant free
time in church, as well as considerable work and
leisure time listening to the radio. Using this
example, we can best generate success in our
marketing using existent church bulletins and
programming and the variety of Spanish-language
radio to connect with this library constituency.”
Cont. PG 4
Page At San Jose Public Library, Director Jane Light
sought to overcome what a local reporter called the
“sleepy” image of the library. Rather than wait for
coverage in the local paper, Light and her PR office
put on press conferences with an event spin,
announcing new services while kids were doing
homework on the library PCs. Said Light, “Events
with a visual impact are a great way of getting a
message across. Because we are based in Silicon
Valley, we are communicating that we are a modern
and convenient service available to everyone in
the community.”
“Our goal was to take a different and hightech approach to mobile library service,
What we used to call the bookmobile.
We implemented the technology to
make the service more efficient and meet
the 21st century customer needs.”
Karen Burnett, Mountain
View Public Library (CA)
Director’s Panel on Self-Service
Sari Feldman of Cuyahoga Public Library (OH)
described her marketing challenge as getting
people’s attention in an area with eight other
library systems plus other recreational and learning
opportunities. Not getting lost in the shuffle, said
Feldman, means getting to know the customer,
which is accomplished by polling library users
individually and in group settings.
CSU Fresno Embarks on
Major Projects
CSU Fresno is making three major
changes over the next two years,
including the installation of a new
Millennium system in the coming months.
“The selection of Millennium is one of
three major changes that represent a big
step forward for us,” says Library
Automation Coordinator Hye Ok Park.
“We will also complete the largest RFIDtagging project in the nation and move
into a new, $93-million library building in
late 2008.” During construction of the
new building, students and faculty will
still be able to make direct online-catalog
requests for books from their off-site
storage facility after installation of the
Millennium system.
Three years ago these practices resulted in a new
marketing campaign including the tagline,
“browsing is just the beginning,” and a series of
attractive ads utilizing this theme. “Using new
marketing techniques combined with our
commitment to customer convenience also changed
our thinking about the website,” said Feldman.
“We’ve seen tremendous growth in use of our
website and in customer approval. “
Join us next time! If you are a public (or academic!)
library director who would like further information
on the Symposium, please contact Innovative at
events@iii.com.
Page CSU Fresno’s plan calls for a new library
(pictured), a massive RFID-tagging project,
and their new Millennium system.
Middle East Libraries
on the Move
Gulf IUG Meets, Technology Expands
In mid-December, United Arab Emirates University
in the oasis city of Al Ain (UAE) hosted the first IUG
conference of the GCC countries (Cooperation
Council for the Arab States of the Gulf). Member
libraries from UAE, Qatar, and Egypt shared ideas
and a vision for continued collaborative projects.
Twenty-six librarians from United Arab Emirates
University (host of the event), American University
of Sharjah, American University of Cairo, Zayed
University, Higher Colleges of Technology, Emirates
Center for Strategic Studies (UAE), and Weill Cornell
Medical College Distributed eLibray (Qatar)
attended the first meeting.
exciting time to be a Millennium library in the
Middle East,” says Amrita McKinney, Supervisor of
Learning Resource Services, Higher Colleges of
Technology, Abu Dhabi (UAE). “Plans are in the
works to bring Innovative staff to the region to
provide ASAA training to member libraries,
providing yet another opportunity for librarians to
share ideas and their Millennium expertise. It’s
great to see librarians in the region taking the lead,
connecting, and sharing resources. Kudos to
Innovative for providing the system and support
that is making this possible. This is paving the
way for other Innovative libraries in the UAE to
join LIWA.”
Innovative staffers Maryvonne Enjolras, Vice
President of Sales for Europe, Africa, and the Middle
East, and Sergey Obolonsky, International Sales
Engineer, were in attendance. The pair presented
products of interest to academic libraries such as
Single Sign-on for campus portals, and applications
of the new Encore interface.
At the first GCC-IUG Conference
Front row (l to r): Mary Kay Rathke (UAE University), Kathy Ray
(American University of Sharjah),Patricia Wand (Zayed University),
Maryvonne Enjolras, Innovative’s Vice President of Sales for
Europe, Africa, and the Middle East, and Sergey Obolonsky,
Innovative’s International Sales Engineer.
Innovative in the Middle East
L to r: Dr. Hessam Al Ulama, Dean of Libraries, UAE University,
Patricia Wand, Dean of Library and Learning Resources Zayed University.
Expanding Library Services: LIWA
Libraries in the region have already undertaken a
number of significant projects. For example, LIWA—
the unified catalog of the UAE University, Zayed
University, and the Higher Colleges of Technology—
was successfully launched this February. LIWA
provides user access to over 350,000 titles with
requesting and delivery functionality. “It’s an
“Millennium is user friendly and particularly robust
because it embraces all library functions,” says
Huguette Yaghmour, the Director of Library
Automation Systems at the American University in
Cairo. “Some of its benefits are the ability to handle
both English and Arabic script on the same record,
and the ease of searching the catalog using the
Arabic script. From the point of view of the
cataloger, several tools have made cataloging much
more efficient and exacting such as verifying,
checking, and correcting MARC tags. From the point
of view of the acquisitions librarian, the Fiscal Close
is a great tool, as well as the ability to having more
than one accounting category.”
For more information about the GCC, go to
http://gcciug.org/.
Page Encore Update
Encore Development Update
Development Partners
In a quick development update, partners are
currently focused on Encore’s record details
display, a new “Recently Added” algorithm for
the Best Bets suggestions feature, a new
Publication Date facet, and other iterative
improvements on the initial features. Research
Pro integration will be the next focus in the
coming weeks along with a new “Search Found
In” facet, integrated enriched content, and the
ability to sort results by date or title order.
Since the last issue (December 2006) of INNTouch, nine new libraries have signed on as
“second wave” Encore development partners:
Ferris State University (MI), Grand Valley State
University (MI), Jefferson County Public Library
(CO), University of Western Ontario (Canada),
Wright State University (OH), the Darien Library
(CT), Victoria University (Australia), Cameron
University (OK), and Greene County Public
Library (OH). Welcome! The total number of
development partners working on the next-gen
library interface has expanded to twenty-one.
As for the first wave, eight of the twelve
partners have launched Encore previews. These
previews allow library staff to see Encore at
work populated with their own data and to
begin to use Encore in a staff-only
environment. This helps partners understand
how the interface will appear to their users and
to analyze how features like facets,
suggestions, and the tag cloud support the
discovery process. The preview libraries are:
Scottsdale Public Library (AZ), Yale University’s
Lillian Goldman Law Library (CT), Georgetown
University (DC), Michigan State University,
University of Queensland Library (Australia)
[pictured], Westerville Public Library (OH), TriCollege Consortium (Bryn Mawr, Haverford,
and Swarthmore) (PA), and Deschutes Public
Library (OR).
The “Search Found In” facet allows the user to
easily refine to matches within one part of the
record, for example, to search for William
Shakespeare and then home in on just those
things by Shakespeare rather than about him
simply by clicking on Author.
Thus users can get the benefits of a targeted or
phrase search without losing the benefits of
RightResult and the features of Encore.
For more on Encore’s features and a podcast
too, please take a look at the Encore webpage
at www.iii.com/encore.
Previews are happening shortly at five other
first-wave libraries: Deakin University
(Australia), Nashville Public Library (TN),
Springfield-Greene County Library (MO),
University of Glasgow (Scotland), and University
of Kentucky.
Wearing of the Green
If you attended ALA Midwinter in Seattle,
Washington this January, you may have seen a
number of attendees wearing the green Encore
t-shirt (pictured). A bunch of them stopped by
the Innovative booth to check out an Encore
demonstration and pick up a special prize as a
thanks. There have also been sightings of the
Encore t-shirt around the world as worn by
Innovative’s customers and staff (pictured)!
Page At the Encore Preview at the University of Queensland (l to r): William
Ho, Innovative; Marilyn Hughes, Manager, Membership and Document
Services, Information Access Service; Chris Taylor, Executive Manager,
Information Access Service; Aaron Blazer, Innovative; Carolyn Jones,
Manager, Access Services, Information Access Service; Jennifer Creese,
Liaison Librarian, Social Sciences & Humanities Library. Not pictured:
Mark Cryle, Manager, Arts Faculty Library Service (Acting) and Dagnija
McAuliffe, Web Content Coordinator, Information Access Service.
The Encore T-Shirt Gets Around!
Christina Hennessey, Systems Librarian, Loyola Marymount University
(CA), at Joshua Tree National Park (CA).
Mengzhi Hu, from Innovative’s
Implementation Services at the
Great Wall of China
L to R: Ruth Souto, Systems Librarian, HELIN Consortium, RI and Pat Crawford,
Access Services Librarian, Bryant University, RI, on the slopes in Stowe, VT.
Center: Product Manager Dinah Sanders. Sharon
McCaslin (l) and Peggy Ridlen (r) of Fontbonne
University taking in an Encore demonstration.
Innovative’s Chairman and CEO, Jerry Kline, and Nancy
Fleck, IUG Chair, of Michigan State University.
Page Achieving the 80% SelfService Model
Innovative conducted a survey of development-
partner libraries for the Millennium Self Check
product. The group told us that achieving 80% of
circulation transactions as self-service was a desirable
goal. Their ultimate aim is to maximize self-service at
their libraries.
A complement of features and products are now
available that can help libraries reach this mark. In
what you might call the “80% model,” patrons can
sign up for a library card, place a hold, retrieve an
item from the holds shelf, and check it out by
themselves. The information desk becomes a place to
assist these users or direct them to collections or
reference staff (see below).
Millennium Self Check at
Nashville Public Library (TN)
By Suliang Feng, Technical
Services Administrator
In 2005 we began an
extensive review of selfservice solutions for our
library. At the time we had
two 3M self-check
machines. We reviewed also
the old approach and
decided that Millennium
Self Check was the best
route to take for three big reasons: lower costs, no
specialized hardware required (we can install it on
any off-the-shelf computer), and ease-of-use for
our patrons.
We decided to install 90 stations across 22 sites in
our system. We rolled out the first 45 on March 1,
2006, and a month later the self-service transactions
represented 50% of the total. You can see the lines
crossing in the graph (pictured) and reaching the
point of 80% self-service by March of 2007. We are
consistently seeing the self-service transactions
within the 75% to 80% range. With a total checkout statistic of over four million, you can see how
wonderful the results are, and the patrons love it.
All of these tools work as integrated facets of
Millennium to ensure reliability, cost efficiency, and
Millennium Self Check TransaCtions
vs. Traditional Check-Out
and staff alike. And for patron convenience, My
Millennium provides a dashboard for managing these
self-directed transactions, and can be expanded with
Ecommerce for fine payment and donations, and
Program Registration for library event sign-up.
So far so good. A number of development-partner
libraries that installed Millennium Self Check were
able to process 70% to 90% of circulation
% of total check-outs
the availability of system sophistication to patrons
Green: Self Service Transactions
Red: Circ Staff Transactions
March 2006 Implementation - March 2007
transactions as self service. (See accompanying article
by Suliang Feng.)
If you want to increase the percentage of self-service
transactions at your library, please contact your local
Customer Sales Consultant or write sales@iii.com.
Page It’s also a huge help to our circulation operations.
Because staff time is at a premium, this is the best
way to free them to do holds process, check-in,
and other backroom duties. The whole operation
is speedier!
The second phase of the implementation was the
installation of 45 more self-check stations, all in a
wireless configuration. The beauty of wireless
capability is that you can move the stations exactly
where they are needed, maximizing the investment
of the library and providing additional convenience
to patrons. There’s been no problem implementing
Millennium or Millennium Self Check in a
wireless environment.
To succeed with self-check, the stations have to be
in good locations for folks to check out materials.
The second phase of the implementation was
the installation of 45 more self-check stations,
all in a wireless configuration. The beauty
of wireless capability is that you can move
the stations exactly where they are needed,
maximizing the investment of the library and
providing additional convenience to patrons.
Fifth Annual IUG SouthERN
Africa Conference
IUG Southern Africa (IUG:SA) is the only such
organization that serves countries of Africa south
Wireless check-out meets this need. For example, we
have a lot of children’s programs and we can put
the workstation right where the kids and parents
are. When they finish the story time, they can check
out a book right where it is. This is wonderful!
Another success factor is monitoring usage by
patrons. With home-grown methods, we can tell the
performance from each machine and each location.
You can call a branch and tell them which machines
are less used and they can find a better location.
Our branches have moved stations to better
locations and have seen results right away. We can
even tell how frequently they are used and add
stations when the gap between patron sessions is
very short.
The second phase of implementation, with wireless
RFID, we are referring to as “self-service” rather than
simply check-out. We want to expand these stations
to include more Innovative services like Patron SelfRegistration, Program Registration, and Ecommerce.
interest to all attendees and slot in with our
main theme. The keynote address was presented
by Dr. Martie van Deventer, VRE Manager of
CSIR Information Service.”
of the Sahara. This year’s conference took the
Presentations and papers from the conference
theme of Back to Basics: Bridging the Digital
are available online at www.fotim.ac.za/IUGSA/
Divide and was held at the Council for Scientific
Proceedings.htm.
and Industrial Research (CSIR) International
Conference Center in Pretoria, South Africa. A
record-breaking 150 library professionals were in
attendance from as far north as Zimbabwe,
Namibia, Botswana, as well as the southern tip of
South Africa.
“We concentrated on IUG:SA as being more of a
workshop where advanced Millennium users
transferred their skills to the users of smaller
libraries and libraries that have implemented
Millennium recently,” says Annette Joubert, Head
Librarian at CSIR Information Services. “We also
tried to get some plenary session that would be of
Modisa Khosi, Chair of IUG:SA, third from right with IUG:SA
Committee Members (l to r): Prof. Chris Rensleigh, Associate
Professor, Information Science & Knowledge Management,
University of Johannesburg; Annette Joubert, Head
Librarian, CSIR Information Services, CSIR, Pretoria; Karen
Esterhuyse, Authority Control Librarian, UNISA, Pretoria;
Carole Willis, System Librarian, Wits University,
Johannesburg; Karina van Lochem, Systems Administrator,
Tshwane University of Technology, Pretoria.
Page Grand Re-Opening of West Portal Library, San Francisco
SFPL Remodeling Projects on Track
In February, the West Portal
Branch Library of San Francisco
Public Library hosted a grand
reopening celebration, attended
by over 1,000 local residents (who
waited outside in the rain before
the doors opened), the Mayor of
San Francisco, and leadership of
Overflow crowd, waiting in the rain
the branch and city-wide staffs.
Circ madness
The community was also treated
to a traditional Chinese Lion
Dance, Peruvian music, free library
book bags, and chocolate treats.
The West Portal Branch opened in
1939 and several of its vintage
features were restored for the
project, including the light fixtures
(see image) that were recreated
Searching Millennium and exploring
the print collection
from an original piece, and the
traditional wood chairs and tables.
There is also an expanded
children’s area, better lighting,
and wireless Internet access.
Charles Higueras, President, San Francisco
Public Library Commission; Gavin Newsom,
Mayor of San Francisco; and Donna Bero,
Executive Director, Friends of the San
Francisco Public Library.
The West Portal re-opening is part
of the Branch Library
Improvement, which sprang from
a San Francisco library bond
Restored ceilings and lamps
measure for $106 million that
passed in the year 2000. The
Improvement Project provides for
four new library branches to
Main Adult collection and reading room
replace rented facilities and one
new library, as well as renovations
of 19 libraries that are in the
process of being re-opened. This is
the largest library-improvement
program in the history of the city.
For more on the Improvement
Program see:
http://sfpl.lib.ca.us/news/blip/
Children’s librarians in the kids library
Page 10
improvementprogram.htm/.
Print lives in the library!
NEWS FROM eLGAR
Award-Winning New Zealand
Consortium
Five years ago, five libraries
serving one-third of New Zealand’s
News from Down Under
William Ho, Innovative’s Director of Sales, Australia & New Zealand,
population banded together to
and Aaron Blazer, Vice President, Asia-Pacific Sales, participated
form Libraries for a Greater
in this year’s Sydney Online Conference and Exhibition. In Sydney
Auckland Region (eLGAR). “We
they met up with a host of new and long-time Innovative library
looked at the technology as a
customers, such as the University of Newcastle, the Supreme Court
group and emerged with a unified
of Queensland, Canberra Hospital, and Warringah Council
vision for our patron-facing tools,”
says Geoff Chamberlin, Chair of
Library.
the Consortium and Library
Services Manager at the North
Shore City Library. This vision,
called the Smarter Systems Project,
worked to install a single, shared
library-management system across
the five libraries—Auckland City,
Waitakere, Rodney, North Shore
and Manukau.
Left: William Ho demonstrating Encore to Sue Cooper (center) and Sam Minchin (right)
from Auckland City Libraries at Sydney online.
Right: Aaron Blazer wearing his Encore t-shirt during the Sydney Online journey.
Australia and New Zealand have been upgrading their technology
and forming partnerships for better library service. For example,
the University of Queensland and Deakin University are
development partners for Encore. eLGAR, a partnership of
libraries in Greater Auckland Region (see opposite page for an
update), was formed with a shared Millennium system in 2005.
Five libraries in the Auckland Region implemented
a shared Millennium system 18 months ago.
Innovative says “g’day” to all its friends down under!
Encore on YouTube
The selection of Millennium was
one of the landmarks of the
If you are tired of watching
initiative. Says Chamberlin: “We’ve
teenagers mix Diet Coke and
seen continuing success because
Mentos on YouTube, and
we selected a process first, and the
have watched “March of the
technology and service decisions
Librarians” twice (we have),
have followed from that.” By any
not to mention Magnum, A.L.
measure the Smarter Systems
(American Libraries), then
Project has been a big success.
eLGAR has received six awards
Innovative “You Tubed”
you might check out
from corporations and the New
Innovative’s Introduction to Encore, featuring interviews with
Zealand government, which
those closest to the technology. See: http://www.youtube.com/
recognized their Maori-language
watch?v=Qj_tMDbCs9M.
Millennium interface.
Page 11
October 2006 – March 27, 2007
Arrowhead Library System / WI
SUFFOLK LIBRARY SYSTEM (NY)
SPEEDS ACQUISITIONS
Because 24 of its libraries have an acquisitions unit, the Suffolk
Aston University / UK
Cooperative Library System (NY) has a significant challenge in making the
Bentley College / MA
book-ordering process as efficient as possible. For this reason, two libraries
Grand Valley State University / MI *
in the System tested and implemented Innovative’s Quick Click product
Hong Kong Community College
with connections to two major book vendors—BWI and Midwest Tape.
Lehigh University / PA **
Methodist Theological School / OH
Northwestern College / IA
Pine River Public Library / OH
Pontifical College Josephinum / OH
“With Quick Click, a multi-step book-ordering process is reduced to one,”
says Marilyn Weinberg, Administrator of Library Automation Services.
“From the BWI or MidWest Tape sites staff can use the one-click feature to
download their orders to Millennium Acquisitions. The order records are
created and attached to bibliographic records immediately. “
Portland Public Schools / OR
“Quick Click is amazing!
And it is truly one click!”
San Juan Island Public Library / WA
Taipei City Hospital Library / Taiwan
The Methodist Theological School / OH
Theological Consortium of
Greater Columbus / OH
Trinity Lutheran Seminary / OH
UHI Millennium Institute / Scotland
University of Canberra / Australia
University of Kentucky
Vocational Training Council, Hong Kong
Washington-Centerville Public Library / OH
Western Pocono Community Library / PA
Janet Baylis from the Patchogue-Medford Library tells us: “Quick Click is
truly amazing! And it is truly one click!” At the Sachem Public Library,
Renee Capitanio wrote to simply say: “Wow!” That’s the kind of feedback
Innovative loves to hear!
Marilyn Weinberg would like to extend her thanks and compliments to
Senior Project Manager Ted Fons and Scott Blashek from the Help Desk at
Innovative, Tina Ballinger and Michele Samuels at BWI, and Randy
Selhorst at Midwest Tape for their service.
Westminster Theological Seminary / PA
Thanks to Suffolk’s partnership, Innovative can now offer Quick Click with
Wigan and Leigh College / UK
connections to these two new vendors, as well as Baker and Taylor, which
Wisconsin Sate Legislative Reference Bureau
was set up in 2005. For more information on Quick Click, contact your
*Encore
**Electronic Resource Management (stand-alone)
Customer Sales representative or write sales@iii.com.
SEE INNOVATIVE @
Computers in Libraries Conference
Arlington, VA
April 16-18, 2007
Library + information Show
Birmingham, UK
April 18-19, 2007
Delivering with E-Resources
Chicago, IL
April 24, 2007
Innovative Users Group Conference
San Jose, CA
May 14-17, 2007
ALA Annual Conference
Washington D.C.
June 21-27, 2007
For more Innovative event information see: www.iii.com/news/events.shtml.
World Headquarters
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5850 Shellmound Way
Emeryville, CA 94608
INN-Touch is for and about Innovative
customers. Please share your experiences
with Millennium, Electronic Resource
Management, Encore, or INN-Reach
by writing pr@iii.com.
tel 510.655.6200 / 800.878.6600
www.iii.com