Our
Preventive
Maintenance
Program
GenX services the following generator brands:
Ensures the
Maximum Service Life
for Your Investment
Power outages are becoming more common
these days. Our demand for more power is
ever increasing - homes are getting larger,
and neighborhoods are
developing faster.
A DIVISION OF HIGHLAND PARK ELECTRIC
COMMERCIAL SERIES
But the electric grid is
not growing to handle
the increasing demand.
You own a generator system
because you recognize your
need for dependable power.
You rely on it to run in all
kinds of weather conditions.
For more information on our product line, such as
current models being offered, sizing, pricing and
specifications, please visit our website at
www.genxnow.com
Factory
Certified
Maintenance
For your
Standby
Generator
System
Just like an automobile, your
generator requires routine maintenance, to
ensure that it is reliable and ready to go.
Not unlike your local power grid, a generator
that is not properly maintained is unreliable.
If your generator is not ready when you
need it, you could find yourself in the dark.
Generating Power for Life
A DIVISION OF HIGHLAND PARK ELECTRIC
3250 Skokie Valley Rd
Highland Park, IL 60035
Phone: 847-433-6314
Fax: 847-433-6302
Toll Free 877-GENXNOW
On the Web: www.genxnow.com
Preventive
Maint enance
Pr ogram
RESIDENTIAL MODELS 5 - 48kW
What’s Included:
Maintenance Options:
1 Maintenance Visit Per Year
Automatic Scheduling and Renewal
Priority Emergency Response*
Response*
All labor and travel charges included
All standard maintenance parts included
Auto Dialer Monitoring Service included**
included**
Air Cooled Models . . . . . . . $400
Liquid Cooled Models . . . . $450
2 Maintenance Visits Per Year
5% Discount on Service Parts and Labor
Automatic Scheduling and Renewal
Priority Emergency Response*
Response*
All labor and travel charges included
All standard maintenance parts included
Auto Dialer Monitoring Service included**
included**
Air Cooled Models . . . . . . . $570
Liquid Cooled Models. . . . . $645
3 Maintenance Visits Per Year
10% Discount on Service Parts and Labor
Automatic Scheduling and Renewal
Priority Emergency Response*
Response*
All labor and travel charges included
All standard maintenance parts included
Auto Dialer Monitoring Service included**
included**
Air Cooled Models . . . $160$160-210
Liquid Cooled Models. .$200$200-260
“Pay as you go” Time and Material Visit
Scheduled by homeowner - visits are not
automatically scheduled by GenX
Service call charges for travel apply
Emergency Service available only on an
as available basis (limited hours)
Limited after hours phone support
Maintenance -vs
vs-- Service
CLARIFICATION
SERVICE and / or WARRANTY costs are not covered
under this MAINTENANCE Agreement. A description is
provided:
MAINTENANCE
Parts, labor and travel expenses for work performed on a
scheduled preventive basis to inspect and maintain operation of a
Back up Power system (See Terms and Conditions on back side
of your Preventive Maintenance Agreement for details).
Additional Service: Any parts, labor or travel expenses that are
required at the time of scheduled MAINTENANCE, but are not part
of the Preventive Maintenance Program Description will be
considered SERVICE and will be brought to the attention of the
customer if they are available for consultation. If the customer is
unavailable to be informed of additional expenses, customer’s
signature on this agreement serves as authorization to perform
additional necessary SERVICE, as well as, acceptance of payment
liability for related expenses totaling up to, but not to exceed $250
for the additional SERVICE work. Such non-preventative and/or
non-scheduled SERVICE will be subject to GenX current rates for
parts and labor. Any additional trips that are necessary in order to
complete the additional service will be subject to GenX current travel
rates.
SERVICE
Parts, labor and travel expenses for work performed on
non-preventative and/or non-scheduled basis to address
problems and/or concerns related to the Back up Power system.
WARRANTY
Parts, labor and travel expenses for work performed which is
covered by the manufacturer for a defined period of time as
described in the manufacture’s warranty description.
Note: Any cost for labor, parts or travel expenses that are not
covered under the manufacturer’s WARRANTY and that are not
covered under the MAINTENANCE agreement is considered
SERVICE.
* PRIORITY EMERGENCY RESPONSE
This is a 24/7 service offered only to customers enrolled in a Silver,
Gold, or Platinum Maintenance Agreement. Customers who have a
current agreement with us will be serviced first in an emergency.
An emergency is defined as when your power is out, and the
generator has failed to operate, and can not be corrected by
means of manually resetting the unit’s ON / OFF / AUTO switch.
** AUTO DIALER MONITORING SERVICE
An Auto Dialer is a device that GenX offers, which is installed and
connected to the generator system. The monitoring service is
offered to customers who have this device installed.
Please contact GenX for more information or pricing.