Criteria for Recognition of Conformity Assessment Bodies for Australia GTRC Gas Technical Regulators’ Committee ASSESSMENT CRITERIA FOR THE RECOGNITION OF CONFORMITY ASSESSMENT BODIES FOR AUSTRALIA Revision date 13/08/2013 13/08/2013 Description Initial release i Criteria for Recognition of Conformity Assessment Bodies for Australia GTRC CONTENTS PAGE 1 Introduction -1- 2 Definitions -2- 3 Process for CAB Recognition -5- 3.1 General -5- 3.2 Application Requirements -5- 3.3 The Assessment Process -6- 4 Conditions to be met by a CAB -7- 4.1 Credible Business -7- 4.2 Insurance -7- 4.3 Competencies and Responsibilities -7- 4.4 Accessible, Recognisable and Transparent Process -9- 4.5 Consultation between the GTRC and CABS - 10 - 5 Summary - 11 - 6 Contact Person - 11 - Appendix A– Set of Criteria for CAB Approval 13/08/2013 ii Criteria for Recognition of Conformity Assessment Bodies for Australia GTRC 1 INTRODUCTION This document sets out criteria applied by Technical Regulators in Australia to give recognition to an entity known as a Conformity Assessment Body (CAB) for the purpose of certifying certifiable gas appliances and gas components. Entities that meet the criteria can apply to a public authority responsible for gas safety in Australia to be recognised as a CAB for the purpose of providing certification services for certifiable gas appliances and components. When recognition has been obtained the entity can certify products in Australia. In summary, this document sets out the competencies required of an applicant and the criteria for recognition as a CAB for the purpose of certifying certifiable gas appliances and components in Australia. The objective of the certification scheme is to appropriately allocate responsibility and accountability so that the Australian process of certifying certifiable gas appliances is robust, effective and internationally recognised by overseas authorities. The scheme is based on CABs assessing the certifiable gas appliances and components for meeting the requirements of AS 3645, Essential requirements for gas equipment, and other relevant Australian or International standards through: • detailed sample product inspection; • establishing a suitable testing program; • appraisal of test reports; and • assess and verify ongoing manufacturing compliance via a post certification surveillance process. The Gas Technical Regulators Committee (GTRC) is responsible for the compilation and ongoing maintenance of the Rules for Gas Appliance and Components Certification. This is later referred to as The Rules. This document and The Rules are available on the GTRC Website. 13/08/2013 -1- Criteria for Recognition of Conformity Assessment Bodies for Australia GTRC 2 DEFINITIONS Accredited Testing Laboratory A NATA or IANZ-accredited test laboratory that carries out conformance testing, or a laboratory accredited by an accreditation authority, that is a signatory to the International Laboratory Accreditation Cooperation (ILAC). Approving Technical Regulator (ATR) Selected by the GTRC and carries out the assessment or engages an independent assessor to undertake the assessment of the potential CAB. This may be more than one jurisdictional Technical Regulator. AS3645 Australian Standard “Essential requirements for gas equipment” as amended from time to time. Certificate A document issued by a CAB to the supplier indicating or confirming that the product is compliant with the applicable nominated standards. Certifiable Gas Appliance (a) A gas appliance designed to use gas as a fuel, for which a testing standard or code applicable to Australian conditions is available, as listed in appendix A of AS3645 and which can be tested to these standards or a combination thereof; or (b) A gas appliance that meets the requirements of AS3645 based upon testing to an EN or ISO standard with variations based upon testing to gas appliance standards listed in appendix A of AS3645 and is generally a series produced domestic or commercial packaged product. Component Constituent parts of a gas appliance or gas installation or accessories for a gas appliance as listed in clause A2 of AS3645. Conformity Assessment Body (CAB) A body acceptable to a Technical Regulator that provides assurance of compliance of products with nominated standards or other accepted safety criteria In this document the term “CAB” means Conformity Assessment Body in accordance with the definition provided for “certification body” in the International Organisation for Standardisation publication ISO/IEC 17065 Conformity Assessment – Requirements for bodies certifying products, processes and services. A CAB shall be a registered entity as defined by ASIC (Australian Security and Investment Commission). Gas compliance mark (GCM) A permanent identification marking on an appliance for which a certificate has been issued to the certificate holder by the CAB. There are 2 categories of the GCM; (a) an Australia/New Zealand mark; (b) an Australia only mark 13/08/2013 -2- Criteria for Recognition of Conformity Assessment Bodies for Australia GTRC Gas Technical Regulators’ Committee (GTRC) The Gas Technical Regulators Committee is an association of Government Departments responsible for the safe use of gas. The committee includes representatives from every State and Territory in Australia and New Zealand. JAS-ANZ JAS-ANZ is the government-appointed accreditation body for Australia and New Zealand responsible for providing accreditation of conformity assessment bodies (CABs) in the fields of certification and inspection. National database The national database is an on-line database administered by the GTRC which contains details of certified gas appliances and components. Normally used Implies the appliance has been: (a) installed, operated and regularly serviced in accordance with the manufacturer’s instructions; and (b) used within the specified gas quality and pressure; and (c) used in accordance with its intended purpose and in a way that can be reasonably foreseen Product A certifiable gas appliance or component Quality Management System A CAB shall have a Quality System complying with the requirements of AS/NZS3843. Safe All risks associated with the product when normally used have been identified and either eliminated or reduced to as low a level as is reasonably practical such that the product will not cause death or personal injury to any person or domestic animals or damage to property. Supplier The manufacturer in Australia or the importer of appliances in the Australian supply chain that will be held legally responsible for the certified product (i.e. those sellers located in Australia that are the first point of sale). The supplier shall be a registered legal entity as defined by ASIC (Australian Security and Investment Commission) and must apply to a CAB for use of the GCM. Standards and/or Codes Standards and/or Codes mean the Australian or joint Australian/New Zealand or the overseas standards or codes acceptable to the Technical Regulators for gas product certification purposes. Technical Regulator The Government appointed person, body or authority that has jurisdiction over product safety legislation (or other entity authorized by that person, body or authority). 13/08/2013 -3- Criteria for Recognition of Conformity Assessment Bodies for Australia GTRC Test Laboratory A laboratory that satisfies all of the following: 1. 2. 3. 4. is appropriately equipped and resourced and has the necessary technical competencies to carry out conformance testing for gas products for the purposes of certification, and; holds current accreditation to the requirements of ISO/IEC 17025 for the Standards and/or Codes used in certification testing as nominated in the test program, and; ISO/IEC 17025 accreditation must have been issued by one of the following: a) The National Association of Testing Authorities (NATA), or; b) International Accreditation New Zealand (IANZ), or; c) An accreditation authority which is a signatory to the "International Laboratory Accreditation Cooperation" (ILAC) has satisfied the CAB it meets the requirements of (1), (2) & (3) above Test program A written document or documents prepared or endorsed by the CAB outlining the type testing and assessments to be carried out on a sample gas product. The Rules Provides a set of minimum requirements for the operation of a “type” certification scheme to certify certifiable products in Australia as specified in this document Type Testing The procedure by which a CAB checks and certifies that a product is fully compliant with the requirements of the relevant standard/s and regulatory requirements and that it is a representative sample of production models. 13/08/2013 -4- Criteria for Recognition of Conformity Assessment Bodies for Australia GTRC 3 PROCESS FOR CAB RECOGNITION 3.1 General For a CAB to be acceptable to all Technical Regulators the assessment of the competence of organisations seeking CAB status needs to be carried out. The initial application should be to the GTRC. Further details on Technical Regulators are available from the GTRC website. On receipt of an application, the Chair of the GTRC will discuss with the committee and select an Approving Technical Regulator (ATR) whom will carry out the assessment or engage an independent assessor to undertake the assessment. The ATR will approve or reject the application in accordance with the recognition process and guidelines as set out in this document. Note: ATR may be more than one jurisdictional Technical Regulator working together. CABs are independent organisations that the Technical Regulators recognise as competent to oversee and evaluate type testing. In addition, they can carry out production monitoring and audits under the provisions of The Rules. CABs are required to have an appropriate quality system in accordance with the The Rules. CABs will have varied skills and qualifications to undertake the many different aspects involved in product type-examination and production monitoring. The Technical Regulator will audit these abilities and provide the CAB with an accepted scope of recognition to carry out these tasks. 3.2 Application Requirements In applying to be recognised as a CAB, an applicant will be required to provide the ATR with information about its accreditation status, experience, competencies, proposed operation and certification methodology. Each CAB must apply for recognition as the law in each jurisdiction requires. An entity applying to become a CAB must provide details in its application on the following items: (a) Confirm it is in possession of The Rules and confirm that it will perform the tasks in accordance with The Rules; (b) Details of the products the entity wishes to cover along with a confirmation that these products fit the definition of what constitutes a certifiable gas appliance or component; (c) The experience, skills and competencies of the organisation to undertake certification listed above at item (b); (d) Evidence that the certification body is accredited with the Joint Accreditation System of Australia and New Zealand (JAS-ANZ) as a body operating a product certification scheme for gas related products in accordance with AS/NZS3843 (General requirements for bodies operating product certification systems), Guide 67 (Conformity assessmentsFundamentals of product certification) and ISO 17021 (Conformity assessmentrequirements for bodies providing audit and certification of management systems) and other relevant standards; (e) Submission of proposed scheme rules for the product certification methodology that shall be consistent with The Rules. The scheme rules produced by the applicant will be used when assessing the applicant’s conformity to The Rules and are thus a vital part of the application. 13/08/2013 product -5- Criteria for Recognition of Conformity Assessment Bodies for Australia 3.3 GTRC The Assessment Process The assessment process is intended to determine if an entity that has applied to be recognised as a CAB meets the criteria as set out in this publication, (also refer appendix A). The assessment is intended to provide a single process that will satisfy each jurisdiction giving approval. The ATR will collate the report, pass it on to the GTRC and then give consideration to comments provided by other member Technical Regulators. This information will be disseminated and collated to be returned to the CAB for rectification. The ATR will arrange to undertake an assessment of the applicant against the criteria set out in this document (refer appendix A). It should be noted that this publication may be subject to revision and updated from time to time. The latest available version of this document at any time will be the version published and current on the GTRC website. The ATR may also elect to use a suitably qualified and independent assessor or assessment team to undertake the assessment of applicants for recognition as a CAB. Procedures will be established to handle complaints associated with its assessment activities in accordance with the Australian Standard, – AS ISO 10002 “Guidelines for complaints handling in organisations”. ATRs may have internal review and appeal processes in relevant legislation. The ATR will require details of the applicant’s insurance cover in regard to potential liabilities, prior to recognition as a CAB. This may be submitted when the organisation makes an application or, at the latest at the ATR assessment. It will also be necessary to ensure that any insurance arrangements are still in place at the time of recognition of a CAB. Thereafter, as one of the conditions of recognition, the CAB must make available to the ATR, evidence of insurance at each audit. For more details on insurance requirements see section 4.2 of this publication. Prior to the ATR making a decision on the recognition of a CAB, the ATR will circulate all findings, information and a recommendation to the other Technical Regulators seeking input within 30 days of sending the information. If any of the Technical Regulators is not satisfied, the issues will be pursued by the ATR. Then, once satisfied that the applicant is suitable for recognition, the ATR will issue a letter of recognition to the applicant that it has met the requirements to operate as a CAB for the purpose of certifying products in Australia. A copy of the letter of recognition will be provided to all Australian and New Zealand Technical Regulators. The precise terms and conditions for recognition will be set out in the letter, but it will be a standard condition that the applicant agrees to the following: (a) Annual audits by the Technical Regulators (b) Additional audits that the GTRC may consider necessary; and (c) Periodical audits as recommended by JASANZ; When acceptance of the conditions of the letter of recognition has been received by an applicant, the recognition of the applicant as a CAB will be confirmed and the ATR will notify all other Australian and New Zealand Technical Regulators of the recognition. Re-assessment and audit on behalf of the GTRC will normally be carried out by a qualified assessor (selected member ATR). A report on the re-assessment or audit will be sent to the GTRC. Such information will relate only to the CAB’s activities as a CAB and will not include any other accredited activity, which is not relevant to the CAB’s recognition. Where a CAB has its accreditation suspended, withdrawn or reduced in scope in relation to any part of section 4 and, following any appeals process which confirms the decision, the GTRC may consider if this constitutes a failure to comply, or significant potential for future noncompliance with these requirements. In these circumstances the GTRC may reserve the right to refuse to consider an application for re-assessment for any period of time. 13/08/2013 -6- Criteria for Recognition of Conformity Assessment Bodies for Australia GTRC Where a certification of product has been cancelled by a CAB and the certification of that product is taken over by another CAB, the new certification may be the subject of review during a GTRC audit of the CAB. 4 CONDITIONS TO BE MET BY A CAB The recognition of a CAB by all Australian Technical Regulators is subject to the following conditions being met. 4.1 Credible Business A CAB shall be accredited with the Joint Accreditation System of Australia and New Zealand (JAS-ANZ) as a body operating a product certification scheme for gas related products in accordance with AS/NZS3843. A CAB must be a legal entity, registered as a corporation in Australia and must carry out its assessment activities within the jurisdictions of Australia. If an overseas CAB wishes to certify appliances overseas then it can do that provided they establish a legal entity in Australia or New Zealand. The preferred option would be to ensure an alliance with an existing Australian CAB is established that provides for a substantial presence of such legal entity. A CAB must have adequate public and professional indemnity insurance cover. 4.2 Insurance While it will be primarily for the CAB applicant to ensure that adequate insurance arrangements are in place to cover its potential liability, it is considered that the cover must include both public liability and professional indemnity insurance. Public Liability – means liability to all persons (other than employees of the CAB and its client manufacturers) who might be foresee-ably affected by the activities of the CAB in carrying out its duties under the scheme. Professional Indemnity – this covers liability to the manufacturer who engaged the CAB to provide conformity assessment services under the relevant Regulations, whether this liability is in contract or otherwise. The ATR will check for the purposes of any recognition that a CAB has public liability and professional indemnity insurance in place prior to any recognition but it is primarily the responsibility of the CAB to determine the amount of cover it considers appropriate. The GTRC will not, under any circumstances, cover any liability of a CAB, in any form including in terms; of the scope, type of insurance, or amount of cover. The CAB is acting at all times as principal, in relation to the performance of its duties and functions and not as an agent of the GTRC and will remain solely liable in respect of its activities as a CAB. 4.3 Competencies and Responsibilities A CAB shall employ sufficient staff with appropriate qualifications, training, experience and a satisfactory knowledge of the conformity assessment tasks to be carried out. A CAB shall have the ability to make professional judgements as to conformity with general requirements and to report there-on. A CAB must be able to demonstrate thorough technical understanding of the range of products for which recognition is being sought including knowledge in: (a) Requirements of gas appliance, component and installation standards; (b) Gas appliance technologies (design, construction, controls, combustion, fluing, etc.); (c) Regulatory regime with approval/acceptance; 13/08/2013 respect to certifiable gas appliance and component -7- Criteria for Recognition of Conformity Assessment Bodies for Australia GTRC (d) Test methods in relevant Australian/New Zealand standards; (e) The technology used for the manufacturing of the product; and (f) The way in which appliances are used or likely to be used based upon the manufacturer’s instructions and of the defects, which may occur during use or in-service. A CAB shall demonstrate the ability to determine whether products offered for assessment are within their scope; satisfy the requirements of AS3645 and any applicable appliance standards and the other relevant provisions of The Rules. A CAB is required to have documented procedures covering all aspects of its work relating to activities it would undertake as a CAB. The adequacy of the internal organisation and the procedures adopted to give confidence in the quality of the applicant’s services will be assessed by or on behalf of the GTRC through a selected ATR. Where judgements or interpretation of a standard or requirement are implicit or explicit in a decision as to whether an item complies with the Essential Safety Requirements, a CAB is required to have procedures for achieving consistency. Guidance for achieving wider national agreement on interpretation and application of the scheme will be provided by the GTRC or through any systems in place for the exchange of views on the scheme. A CAB must be able to ascertain whether the design of the appliances and/or components, as limited by their scope of approval, is compliant with The Rules. A CAB will make reference to AS3645 for guidance. Where goods are compliant with the scheme, a CAB will issue appropriate certification to the supplier. The certificate will state the limits of its validity and the details required for identification of the approved goods. A CAB shall at all times be responsible for ensuring that the conformity assessment is carried out in accordance with the requirements of The Rules. When a CAB assesses the design of a product as conforming to the requirements of the scheme that CAB will issue the appropriate conformity assessment documentation as specified in The Rules. A CAB must have the capacity and competency to provide assessment and surveillance for ongoing conformity equivalent to ISO/IEC Guide 67 System: “Conformity assessment – Fundamentals of product certification”. A CAB must have the competency to assess and approve a manufacturer’s quality system in accordance with the scheme and also carry out any tests required for audit purposes. A CAB shall be responsible for preparation of a comprehensive set of rules governing the product certification incorporating all the requirements of The Rules issued by the GTRC. The CAB’s scheme shall be consistent with The Rules so that it includes but is not limited to the following: (a) A defined scope; (b) Application process; (c) Testing/Certification process; (d) Assessment of any accredited testing laboratory used within their services; (e) Post certification requirements; (f) Marking and badging of the appliance using the Gas Compliance Mark (GCM); (g) Certification status (suspension/cancellation); (h) Audit and review process; (i) Supplier obligations CABs will be responsible for providing the data consisting of certification details to the Technical Regulators for the national database (GTRC website). These details are required for effective enforcement by Technical Regulators, as well as industry organisations that wish to 13/08/2013 -8- Criteria for Recognition of Conformity Assessment Bodies for Australia GTRC verify the compliance of products on the market or already installed. Data must be provided for the web-based centralised database within 1 month of any change taking place. The following information on each certified appliance and component is to be provided: (a) Details on the appliance/component certified (make, model); (b) Name of supplier; (c) Date of certification; suspension or cancellation; (d) Certification number; (e) Details of any limitations/conditions; (f) Certification status; i.e. certified, suspended, cancelled or expired; and A CAB is required to maintain a current file of any certificates issued. This file shall be made available upon request to a Technical Regulator or such other person as may be authorised by a Technical Regulator, at no cost. A CAB shall have a Quality System (such as ISO 9001), usually specified in a quality manual, and associated documented operational procedures. The quality manual shall contain all the relevant requirements of the appropriate standards and any further requirements for recognition of a CAB. The quality manual shall state the CAB’s policy and procedure for controlling the use of its certificates and conformity numbers and guidelines on action to be taken in cases of misuse. The quality manual shall also state a CAB’s policy and procedure for handling incorrect references to the CAB or misleading use of information found in advertisements, catalogues etc. These may be dealt with by suitable means including for example corrective action, publication of the transgression or, if necessary, provide information for action by the relevant jurisdictional Technical Regulator. All GTRC members shall be advised in writing of any suspension and/or cancellation of certifications resulting from safety related issues or non compliances with relevant product standards. The GTRC members shall be provided with an explanation for the action taken. A CAB will be required to inform a jurisdictional Technical Regulator immediately of any changes, which, in any way, affect its ability to carry out the duties within the authorised scope to the declared procedures. This includes any change in its status. A CAB shall implement all Corrective Action Requests (CAR’s) arising from any audit made by a Technical Regulator in regard to compliance with the Scheme. If the CAB is satisfied and issues a certificate of conformity on an appliance, the manufacturer/supplier must affix to the certified appliance the certification number provided by the CAB and the GTRC endorsed GCM. The CAB may require that the appliance also carry their proprietary label. 4.4 Accessible, Recognisable and Transparent Process A CAB shall have demonstrated capabilities to develop procedures, process and records for assessing applications, monitoring compliance, certifying compliance with requirements and conformity assessment in dealing with products from all sources. A CAB shall be fully independent of the parties involved in the supply and supply chain of appliances. The CAB responsible for compiling reports or certificates of conformity in respect of products shall not be the designer, manufacturer, supplier, installer or maintenance provider of the products which they inspect, nor the authorised representative of any of those parties. Further, a CAB shall not be the purchaser or owner of any propriety interest in such products, or use them, to such an extent that the CAB’s independence might be called into question. 13/08/2013 -9- Criteria for Recognition of Conformity Assessment Bodies for Australia GTRC A CAB may conduct its own tests on appliances provided the laboratory complies with the requirements above. A CAB may guide the manufacturer on the range of tests required, or further required at any stage. A CAB shall ensure that the testing is performed by suitable test organisations with NATA (or equivalent technical recognition) approvals for the type of tests performed. A CAB shall demonstrate impartiality, integrity and maintenance of professional confidentiality. The procedures under which a CAB operates shall be administered in a non-discriminatory manner. 4.5 Consultation between the GTRC and CABS All CABs are required to meet twice a year, as a group with the representatives of the GTRC at a place of mutual convenience. This forum would usually take place prior to the next GTRC meeting and would discuss issues that are common to the industry that should be noted for the GTRC meeting. In addition, the CABs can choose to meet individually with representatives of the GTRC to discuss issues that are of particular mutual interest. These meetings would usually be twice a year in the alternative quarterly periods or as required. 13/08/2013 - 10 - Criteria for Recognition of Conformity Assessment Bodies for Australia GTRC 5 SUMMARY The development of a common set of competencies and a uniform process for the recognition of CABs carrying out certification of products is provided to streamline the approval process in all jurisdictions. As such, Conformity Assessment Bodies must fulfil the following minimum conditions: (a) Be accredited with the Joint Accreditation System of Australia and New Zealand; (b) Have availability of personnel and the necessary means and equipment; (c) Have proven technical competence and professional integrity of personnel; (d) Have independence and proven experience in gas products certification; (e) Have a proven ability in preparing reports, issuing certificates and performing the surveillance of management and technical staff in relation to all circles, groups or persons directly or indirectly involved in the field of the appliances; (f) Maintain professional confidentiality and secrecy; and (g) Possess adequate and appropriate insurance cover. 6 CONTACT PERSON The contact person for further information about this document is: Enzo Alfonsetti Manager, Type A Gas Appliance Safety Energy Safe Victoria PO BOX 262, Collins St West, Vic 8007 Phone: +61 3 9271 5408 Email: ealfonsetti@esv.vic.gov.au Further information on how to make contact with a jurisdictional Technical Regulator is available on the GTRC website. Gas Technical Regulators’ Committee – Australia & New Zealand www.gtrc.gov.au 13/08/2013 - 11 - Criteria for Recognition of Conformity Assessment Bodies GTRC Appendix A– Set of Criteria for CAB Approval The following checklist is based upon the requirements of AS/NZS 3843 “Guide 65: General requirements for bodies operating product certification systems” to determine if a third party wishing to operate a gas product certification scheme is competent and reliable to perform the necessary tasks Quality system Does the organisation have a certified quality management system (QMS)? Is a quality policy available and does it define the commitment to and objectives for quality? Is there an up to date organisational chart and has it been reviewed and approved? If so, does the chart indentify the individual(s) responsible for decision making in the certification process? Is an up to date quality manual available to all staff and does it include the information required in clause 4.5 of AS/NZS 3843:1998? Are internal audits of the (QMS) conducted? Are there any outstanding non conformances related to internal and external audits of the QMS? Is there a corrective action/continuous improvement system in place? Does the certification body have procedures to grant, maintain, withdraw and suspend certification in accordance with clause 4.6 of AS/NZS 3843:1998? Comments and objective evidence: Yes No N/A Subcontracting Does the organisation subcontract certification work to an external body or person? If so, is there a documented agreement covering the arrangement which covers confidentiality and conflict of interest? Comments and objective evidence: Yes No N/A 13/08/2013 Criteria for Recognition of Conformity Assessment Bodies Rules governing the scheme and the certification mark Are rules governing the use of the certification mark available? Are the rules governing the gas certification scheme available and do they include the following information? • A defined scope • Application process • Testing/Certification process • Post certification requirements • Requirements for application of the certification mark • Certification status (suspension/cancellation) • Audit and review process • Manufacturer/importer obligations, e.g. recalls, etc.; and • Dispute resolution between customer and CAB. • Are rules governing the gas certification scheme consistent with other gas certification scheme rules and do they meet the intent of the scheme? • Does certification have a defined duration; e.g.5 years. • If so, is there a process by which surveillance audit reports and changes to standards are reviewed in order to ascertain if any re-testing is required? • Is there a procedure that allows for more stringent inspection or testing of product dependent upon the length of time that the product has been certified? • Is there a requirement for the certificate to be held in Australia and therefore subject to Australian law? Comments and objective evidence: 13/08/2013 GTRC Yes No N/A Criteria for Recognition of Conformity Assessment Bodies Document and record control Is there a flowchart or operations manual describing the certification process for gas related products? Does the organisation maintain a project log of each certification activity? Are key documents used in the certification process reviewed and approved and is a revision history maintained? (e.g. test schedule, test report review, audit report) Are procedures in place to prevent the unintended use of obsolete documents? Are means provided to ensure that current standards are used only? Are changes pertaining to amendments to standards and republications reviewed and documented? Is there a documented procedure for the protection, storage, retention time and disposition of certification records? Is there a procedure outlining the action to be taken if certified product is subject to a recall by the regulatory authorities? Is there a procedure for the handling of appeals, complaints and disputes? If so, are records of appeals, complaints and disputes maintained? Is there a procedure, register and schedule for the calibration of equipment that may be used by the organisation as part of its certification activities? Comments and objective evidence: 13/08/2013 GTRC Yes No N/A Criteria for Recognition of Conformity Assessment Bodies Personnel Is documentation available (e.g. CVs, reference letters, etc) for personnel intending to undertake gas related product certification? Do you assess their suitability and competence and how do you go about this task? Does the documentation indicate the appropriate educational and industry background in order to undertake gas certification activities and make a sound technical judgement? Are job descriptions available for individuals undertaking gas related product certification? Is there up to date, clearly documented instructions that describe the duties and responsibilities of the personnel involved in the gas related product certification? Does a training matrix exist? Are training records available including induction training? Are the responsibilities and authorities of key personnel defined and do they have the necessary background to hold the position? (e.g. certification authority) Are there any individuals that can deputise for key personnel (e.g. certification authority) in their absence? Are there any individuals that will be involved in certification activities that may be involved in activities that could result in a conflict of interest? Does the organisation incorporate a testing laboratory? If so is there clear separation or is there evidence of any conflict of interest (e.g. testing and certification activities conducted by the same individual for a given project) or breaches of confidentiality. Comments and objective evidence: 13/08/2013 GTRC Yes No N/A Criteria for Recognition of Conformity Assessment Bodies GTRC Laboratories Is there a procedure for laboratory selection and recognition? (Please elaborate in the comments). Is there a laboratory listing? Do the laboratories clearly understand their role in the certification relationship? Are recognised laboratories accredited by NATA or equivalent? If non-NATA have you listed their name in the comments? Are all accredited laboratories audited by the CAB and how often? How would you handle any non-conformance issues arising from the Laboratory? (Discuss). Comments and objective evidence: Yes No N/A Certified product verification scheme Yes No N/A Is a procedure covering regular product verification available? To what level and how often (comments)? Does the organisation have the necessary equipment and resources in order undertake product verification via surveillance audits or through testing? If the organisation undertakes its own surveillance of product is the equipment used calibrated? Is there a procedure for changing the status of a certificate and notifying all stakeholders? Comments and objective evidence: 13/08/2013 Criteria for Recognition of Conformity Assessment Bodies GTRC Certified product listing Is a complete listing of certified products available to the regulatory authorities and the public? Is the certified product listing easy to use/navigate? Is the certified product listing updated regularly? If so, how often? Comments and objective evidence: Yes No N/A Insurance and liability Does the organisation have public liability and professional indemnity insurance? (Please indicate the level of insurance cover). Comments and objective evidence: Yes No N/A 13/08/2013 Criteria for Recognition of Conformity Assessment Bodies Accreditation Is the organisation JASANZ accredited to operate a product certification scheme for gas related products in accordance with AS/NZS3843:1998? Comments and objective evidence: 13/08/2013 GTRC Yes No N/A