STRATEGICALLY LOCATED IN THE
HEART OF SOUTHERN EUROPE,
BARCELONA IS IDEAL FOR SSC, EMEA
BACK-OFFICES, CUSTOMER SERVICE
OPERATIONS AND CORPORATE
CENTRES OF EXCELLENCE.
FIRMS BENEFIT FROM LOW STAFF
ROTATION, A POOL OF QUALIFIED,
MULTILINGUAL WORKERS,
AFFORDABLE OFFICE SPACE AND
ADVANCED ICT SERVICES.
“ In choosing the location for our flagship
customer centre, Fujitsu placed a high
emphasis on strategic qualities including a
solution-oriented multi-cultural workforce,
high-specification office locations and a
comprehensive infrastructure. In all these
areas, Barcelona was a stand-out winner
and is a perfect match for Fujitsu.”
Rolf Schwirz
CEO of Fujitsu Technology Solutions
OUR PORTFOLIO OF FREE SERVICES
· INFORMATION AND ASSISTANCE
ABOUT LEGAL, ADMINISTRATIVE AND
IMMIGRATION PROCEDURES
· ONLINE BUSINESS INCORPORATION
SERVICE FOR LIMITED LIABILITY
COMPANIES IN ONLY 48 HOURS
· HUMAN RECRUITMENT ASSESSMENT
· FINANCIAL ADVISORY SERVICE TO SEEK
FUNDING THROUGH DIAGNOSIS OF THE
COMPANY’S NEEDS
· BUSINESS LOCATION SERVICE
· TEMPORARY SOFT LANDING OFFICE
SPACE (COWORKING)
· DIALOGUE WITH OTHER CITY
STAKEHOLDERS TO ANALYSE MARKET
TRENDS AND OPPORTUNITIES
· COMPLETE ENTREPRENEURSHIP
PROGRAMME
CONTACT US AT
SHAREDSERVICES@BARCELONACATALONIA.CAT
JOIN BARCELONA’S
DYNAMIC SHARED
SERVICE CENTRE
CULTURE
IN A GLOBAL ECONOMY, CUSTOMER
SERVICE NEEDS A COSMOPOLITAN
BASE. BARCELONA IS KNOWN FOR ITS
HIGHLY COSMOPOLITAN CHARACTER.
CATALONIA ITSELF HAS ALMOST 1.2
MILLION FOREIGN RESIDENTS: 16% OF
THE TOTAL POPULATION AND 20.7%
OF THE TOTAL FOREIGN POPULATION
IN SPAIN.
Catalonia’s two official languages are
Catalan and Spanish. Virtually all
Catalans are bilingual and many are
trilingual (with English as a foreign
language) or even have knowledge
of four languages or more, with over
30,000 people studying languages in
Catalonia each year.
Barcelona is Mobile World Capital until
2018, the 4th Smart City in the world
and the first European Capital of Innovation. Catalonia is Southern Europe’s
ICT leader (96.3% of firms with Internet access and 30% involved in e-commerce), dominated by telecommunications services companies, software
development and consumer electronics
goods and telecommunications device
manufacturing.
ENGLISH 1,189,400 PEOPLE
GERMAN 102,900 PEOPLE
AMERICAS
6.28%
EUROPE
6.37%
AFRICA
4.96%
WE’VE GOT THE
TECHNOLOGY
FRENCH 834,400 PEOPLE
LOCAL POPULATION AND
FOREIGNERS IN CATALONIA
(AGES 20 TO 59)
LOCAL
POPULATION
WE’VE GOT THE
LANGUAGES
ASIA
2.42%
Why Spanish matters
• The 4th spoken language in the world.
• 21 countries have Spanish as their
official language while 5 others (including the United States) have a significant
Spanish-speaking population.
• By 2030, 535 million people will speak
Spanish.
WHY CATALONIA IS AN OPEN &
MULTICULTURAL SOCIETY.
Barcelona attracts talent: a study and
work-experience mecca for young people worldwide. 23,000 foreign students
enrol yearly in Barcelona universities
and Catalan universities receive around
17% of all Erasmus students in Spain.
Business tourism: half of the 15 million tourists per year are professional
and Barcelona is the world’s leading
city in terms of international congress
delegates.
International business centre: with
5600 foreign companies, Catalonia is a
global professional hub with, a busy international trade fair agenda, an open
business culture and prestigious international business schools such as IESE,
EADA and ESADE.
COMPUTER
ASSOCIATES
Shared Services
Center
CITIBANK
Customer Care
Centre
Over 85 national and international
operators offer telephone and cable
services, digital voice transmission and
video and data connections.
OFFICE RENT (¤/SQUARE METRE/YEAR)
BARCELONA
PRAGA
LYON
AMSTERDAM
MUNICH
FRANKFURT
213
252
270
291
372
408
Barcelona’s international airport handles 35 million passengers/year with 80
airlines flying to 200 global destinations.
HEWLETT
PACKARD
IT and BPO
NUMBER OF
LANGUAGES
SPOKEN IN AN
ACTIVE SSC
CULTURE
COLT TELECOM
Customer Care
Centre
AGILENT
Commercial
back office
ACS Customer
Care Centre
AN ENVIABLE
LIFESTYLE
Barcelona and Catalonia take the Mediterranean lifestyle to new levels here:
great freetime possibilities ranging from
beaches to mountain sports, unbeatable gastronomy including Michelin star
restaurants and a vibrant cultural and
sporting agenda.
Health & Education
Catalonia has one of the most advanced
healthcare systems in the world. Proof
of this are the over 10,000 foriegn
patients who come yearly to receive different treatments. Catalonia also takes
education seriously, with 725 top-quality public and private schools and 17
international schools.
335
COMPETITIVE SALARIES
Customer Service
15.000 - 18.600¤
18.500 - 29.200¤
Finance/IT/HR
17.700 - 32.600¤
Team Leader
TECHDATA
Shared Services
Center
SELLBYTEL
Customer
Care Centre
Discover competitive salaries, affordable real estate, a committed public
sector, and a beneficial tax system.
MADRID
BOOKING.COM
Customer Care
Centre
EUROSERVICES BAYER
Shared Services Center
AN AFFORDABLE
& STRATEGIC
LOCATION
Barcelona’s port is the largest logistics
and transport provider in Southern
Europe and the leading Mediterranean
cruise ship destination.
The extensive railway system – with a
high speed connection out of Barcelona
permitting a faster French train connection – together with a modern highway
and motorway network, seamlessly connect the area to the rest of Europe.
The Barcelona way of life
With its safe, youthful and creative
lifestyle, Barcelona consistently scores
as Europe’s #1 spot to live and work.
An accessible and modern multi-modal
public transport system makes commuting easy, and is perfectly complemented
by its pioneering smart-bike service,
used both by people to get to work and
to move around the city in leisure hours.