California Mid-State Fair
Delivery Methods
KEEP CARE OF YOUR TICKETS AND PUT THEM IN A SAFE PLACE!!!!
Counter Sales
Tickets purchased over the counter from the California Mid-State Fair Box Office or any Vallitix outlet are given
to the patron at the time of sale. Reprinting IS NOT available for tickets purchased via Counter Sales.
Standard Mail Delivery
The cost of Standard mail delivery is included in the Order Processing Fee.
If you select to have your tickets mailed by Standard Mail, The California Mid-State Fair Box Office mails tickets
via the U.S. Postal Service and can be mailed within the United States or Canada. Your tickets will arrive in a
white windowed envelope with only the P.O. Box return address on it. It will appear to look like “junk mail”.
Please check your mail carefully as tickets are generally mailed out within five (5) working days. General mail
delivery may take up to 10 days. Many people find their tickets after going thru their mail a second time.
If your tickets are returned to the CMSF Box Office, you will be contacted by e-mail and/or phone to inform you
of your tickets being returned to us. After receiving the corrected information, we will make the necessary
changes and re-mail your tickets to you.
If you have not been contacted by the box office you have up to 30 days from the transaction date in which you
must to contact us. Your tickets will be considered ‘received by purchaser’ after 30 days of the transaction date.
Remember: The ticket envelope is a white windowed envelope with only the P.O. Box return address on it and
will appear to look like “junk mail”. We ask that you go thru all your mail a second time.
If you find yourself with “lost” tickets, please call the Box Office at (805) 238-3565. Any inquires regarding “lost
tickets” will be subject to reprint fees. All reprinted tickets will be charged a reprint fee. Fees range
from $5.00 to $15.00 per ticket. Requests for ticket reprints will be reviewed by Box Office
Management.
Priority Mail Delivery
The cost of Priority Mail Delivery is an additional fee of $16.00.
If you select to have your tickets sent Priority Mail Delivery, delivery is offered for locations within the
CONTINENTAL UNITED STATES ONLY. Expedited orders are shipped the next business day AFTER your order is
received, and will typically reach you on the third business day. The California Mid-State Fair Box Office cannot
guarantee the use of a particular courier, transit time(s) or delivery date(s). You will receive an email at the
time of mailing, to the email address listed in your patron account, which will include the tracking number for
your envelope. PUT YOUR TICKETS IN A SAFE PLACE. If you find yourself with “lost” tickets after your tickets
arrive, please call the Box Office at (805) 238-3565. Any inquires regarding “lost tickets” will be subject to
reprint fees. All reprinted tickets will be charged a reprint fee. Fees range from $5.00 to $15.00 per
ticket. Requests for ticket reprints will be reviewed by Box Office Management.
Print @ Home
The cost of Print @ Home is an additional fee of $ 2.50 per line item.
Your Print @ Home tickets are delivered directly to you via e-mail (to the e-mail address as entered into your
account) as a PDF attachment. You must open the attachment and print your tickets anytime prior to arrival to
the show.
What are the benefits of choosing Print @ Home?
It’s convenient. You get your tickets right away, without out waiting for mail delivery or in Will Call lines.
The exception, on sales dates, tickets will be forwarded by the next business day after the on-sale.
You can print them at anytime. No more worrying about misplacing your tickets!
You can forward them to others in your party who will be attending the show so that they can print out their
own tickets and meet you at your seats.
With the new access management system at the Grandstand Gates, all you need to do is place the bar code
printed on your Print @ Home ticket under the scanner at the gate and enter.
How does it work?
Your Print @ Home tickets are delivered to you via email as an attachment. When you select Print @ Home as
your delivery method during purchase, you’ll receive two (2) emails from us. First, will be your order
confirmation and this email only confirms your order with us and is not and cannot be used as entry. The
second email you receive from us will contain your Print @ Home tickets, as a PDF attachment. You must open
the attachment and print out the ticket(s) for entry.
What hardware or software do I need for Print @ Home?
All you need is the following:
Printer – any ink-jet or laser printer (color or black & white) with a resolution of 300 dpi or more
will be able to print your tickets at home (check your printers manual if you are unsure)
Standard 8.5” x 11” plain white paper
Adobe Acrobat Reader 4.0 or higher. If you don’t have it, you can download it for free.
Will my Print @ Home ticket be accepted for entry into the event?
YES! The ticket that is printed through your printer is a valid, legitimate ticket. Once you print it, make sure
that you keep it in a SAFE place and treat it as if you would any other ticket.
What if I don’t receive my Print @ Home tickets via email?
Contact us so we can help you with your order. Please have your account information available.
What if I print my ticket more than once or photocopy my ticket?
Your Print @ Home ticket will be scanned at the gate for entry into the venue and like regular tickets the
barcodes can be scanned only once and then they become invalid. SO…. the FIRST Print @ Home ticket
that is scanned thru the Grandstand entry gate will be the ticket that is permitted into the venue.
If any other copies were printed or xeroxed of the Print @ Home ticket they are at that point invalid and entry
will not be permitted into the Grandstand venue.
What if I have printing problems?
Check to make sure you have Adobe Acrobat Reader 4.0 (free) or higher. Make sure your printer is on and the
cables are connected to your computer. Make sure your computer has enough memory available, try closing
any unnecessary programs
What if the background information prints but the ticket information (section, row, seat) does
not?
Try this: Open the .pdf file in Adobe Acrobat Reader;
Select “File”, then “Print” from the top menu
In the printer window, check the box that states “Print As Image”, and then click “Okay”
What if I get disconnected or experience other problems while using Print @ Home?
If you haven’t received your tickets yet –
Go to your CMSF Account and check your order
Log into your account, choose “Re-Issue Tickets”, and follow the directions provided
If your order is not in your account, contact us for help and have your confirmation number available.
If you have received your tickets, but they did not print correctlyOpen the attachment that came with your email
Save the attachment to your hard drive
Try to print your tickets again
Still unable to print? Contact us for help
What do I do with the copies of my ticket that printed incorrectly?
After you have printed your ticket(s) successfully, destroy all other copies.
Will Call
The cost of Will Call Pick-Up is included in the Order Processing Fee. If you ordered you tickets within ten (10)
days prior to the opening day of the Fair, and you selected Will Call as a delivery method, you can pick up your
tickets at the following locations: the main Will Call booth, the concert ticket sales trailer or at the Grandstand
ticket booth. The main Will Call booth is located at the California Mid-State Fair Main Fairgrounds Entrance left
side of the main entrance gates. There will be a sign above the windows indicating Will Call. The Concert
Ticket Trailer (walk up sales) located north of the Main Fairgrounds entrance or if you are already in the
Fairgrounds at the Grandstand Ticket Booth located at the entrance of the Grandstand venue.
REQUIRED: A picture ID or the credit card used at the time of purchase matching the name on the ticket
order is required to pick-up tickets. NO ONE will be permitted to pick-up tickets that are under another
person’s name.
Please be sure to order your tickets under the name of the person that will be picking up them up.
All tickets will be picked up at that time - Will Call will not hold tickets for other members of your party to
retrieve at a later time nor will it hold any other tickets purchased to be picked up at a later time.
All sales are final. Tickets not picked up at Will Call are considered sold.
Contact us:
California Mid-State Fair Box Office You can reach us by e-mail: tickets@midstatefair.com
You can reach us by phone: 1-800-909-3247 or 805-238-3565
(A Call center operator will take your information and forward it to the Box Office)