18-Inch Electric Chain Saw
Model No. SWJ701E
Form No. SJ-SWJ701E-880E
OPERATOR’S MANUAL
A Division of Snow Joe®, LLC
5. Guard against electric shock – Avoid body contact
with grounded surfaces, such as metal pipes and wire
fences.
IMPORTANT!
Safety Instructions
6. Keep children and bystanders away – Do not let
children, pets, or other bystanders contact the chain
saw or extension cord. All spectators should be kept a
safe distance away from the work area.
All Operators Must Read These
Instructions Before Use
7. Store idle chain saw – When not in use, chain saws
should be stored in a dry and high or locked-up place
out of the reach of children. When storing the chain
saw, use a scabbard or carrying case.
General Power Tool Safety Warnings
m WARNING!
Read all safety warnings and
instructions. All users of this chain saw must first
8. Do not force chain saw – It will do the job better and
with less likelihood of injury if it is used at the rate for
which it was intended.
carefully read this maintenance and operating manual and
familiarize themselves fully with all of the controls for its
correct operation.
9. Use the right tool – Cut wood only. Do not use the
chain saw for purposes other than those for which it is
intended. For example, do not cut plastic, masonry, or
non-wood building materials.
Safety Rules
10. Dress properly – Do not wear loose clothing or
jewelry. They can get caught in moving parts. Rubber
gloves and non-skid footwear are recommended when
working outdoors. Wear protective hair covering to
contain long hair.
1. Replacement parts – When servicing, use only
identical replacement parts.
2. Polarized plugs – To reduce the risk of electrical
shock, this tool has a polarized plug (one blade is
wider than the other). The plug will fit into a polarized
outlet only one way. If the plug does not fit fully into the
outlet, reverse the plug. If it still does not fit, contact a
qualified electrician to install the proper outlet. Do not
change the plug in any way.
11. Use safety glasses – Also use safety footwear,
snug-fitting clothing, protective gloves, hearing and
head protection.
12. Carry the saw properly – Carry the chain saw by
the front handle with the saw stopped, finger off the
switch, and the guide bar and saw chain pointed
toward the rear.
3. Keep the work area clean – Cluttered areas invite
injuries. Do not start cutting until you have a clear work
area, secure footing, and a planned retreat path from
falling tree limbs.
13. Maintain the chain saw with care – Inspect the chain
saw cord periodically and, if damaged is found, have it
repaired by an authorized service facility.
4. Consider the work area environment – Use extreme
caution when cutting small size brush and saplings
because the slender material may catch the saw chain
and be whipped toward you or pull you off balance.
•
Do not operate the chain saw in a tree unless
you are specifically trained to do so.
•
When cutting a limb that is under tension, be
cautious of spring back so that you will not be
struck when the tension in the wood fibers is
released.
• Keep the cord clear of the saw chain and operator
at all times. Never carry the chain saw by the
cord or pull the cord to disconnect it from the
receptacle. Keep the cord away from oil and sharp
edges.
• Inspect extension cords periodically and replace
them if damaged.
• Keep tools sharp and clean for better and safer
performance.
•
Do not expose the chain saw to rain.
•
Do not use the chain saw in damp or wet locations.
• Follow instructions for lubricating and changing
accessories.
•
Do not use the chain saw in the presence of
flammable liquids or gases.
• Keep handles dry, clean, and free from oil and
grease.
© 2013 by Snow Joe, LLC
All rights reserved. Original instructions.
SAVE THESE INSTRUCTIONS
1
d. Do not let the nose of the guide bar contact a log,
branch, ground or other obstruction.
14. Disconnect the chain saw – Disconnect the chain
saw when not in use, before servicing, and when
changing accessories and attachments, such as the
saw chain and guard.
e. Do not cut above shoulder height.
f. Use devices such as low kickback chain, guide bar
nose guard, chain brakes and special guide bars to
reduce the risks associated with kickback.
15. Outdoor use extension cords – Use only extension
cords that are marked and intended for outdoor use.
16. Stay alert – Watch what you are doing. Use common
sense. Do not operate the chain saw when you are
tired. Keep all parts of the body away from the saw
chain when the motor is operating.
g. Only use replacement bars and chains specified by
the manufacturer or the equivalent.
19. Power supply – Connect the chain saw to the correct
voltage (i.e. make sure that the voltage supplied is the
same as that specified on the name plate of the tool).
Before you start the saw, make sure the saw chain is
not contacting anything.
20. Intended/not intended use – This chain saw is only
designed for the cutting of brushes, trunks or timber
beams up to a diameter according to the guide bar
length. It is only allowed to cut wood. This machine
is not intended to be used for any other purpose.
Furthermore, using this machine for professional
tree cutting services is strictly forbidden. During
operation of the chain saw, the user must wear
personal protective equipment as instructed in the
manual and follow the warning labels on the chain
saw. Intended use of the chain saw is detailed in the
manual. Please follow safety warnings. Everyone who
either uses the chain saw or performs maintenance
on it must be familiar with the instruction manual. Use
only manufacturer's original or approved spare parts
(e.g. guide bar, saw chain) and use only the allowed
combinations of guide bar/saw chain specified in this
manual.
17. Check for damaged parts – Before further use of
the chain saw, a guard or other part that is damaged
should be carefully checked to determine that it will
operate properly and perform its intended function.
Check for alignment of moving parts, binding of
moving parts, breakage of parts, mounting, and any
other conditions that may affect its operation. A guard
or other part that is damaged should be properly
repaired or replaced by an authorized service center
unless otherwise indicated in this instruction manual.
Have defective switches replaced by an authorized
service center. Do not use the chain saw if the switch
does not turn it on and off. Do not operate a chain
saw that is damaged, improperly adjusted, or is not
completely and securely assembled. Make sure
that the saw chain stops moving when the trigger is
released.
18. Guard against kickback – mWARNING! KICKBACK
may occur when the nose or tip of the guide bar
touches an object, or when the wood closes in and
pinches the saw chain in the cut. Tip contact in some
cases may cause a lightning fast reverse reaction,
kicking the guide bar up and back towards the
operator. Pinching the saw chain along the top of the
guide bar may push the guide bar rapidly back towards
the operator. Either of these reactions may cause you
to lose control of the saw, which could result in serious
injury to the user. The following precautions should be
followed to minimize kickback:
The user, not the manufacturer, is completely liable for every
accident that results from non-intended use of the tool or for
injuries sustained as a result of an impermissible alteration of
the machine.
The chain saw is only intended for outdoor use.
Residual Risks – Intended/Not Intended
Use
Even when using the machine in accordance with its
prescribed intended use, there always remains a residual
risk, which cannot be prevented. According to the type and
construction of the appliance, the following potential hazards
may apply:
a. Grip the tool firmly. When the motor is running,
hold the chain saw firmly by the front and rear
handle using both hands. Use a tight grip with
thumbs and fingers encircling the chain saw
handles. NOTE: If a manual oil-regulator control
is provided, additional or modified instructions
regarding its use are to be provided.
• Contact with exposed saw teeth of the saw chain
(cutting hazards).
• Access to the rotating saw chain (cutting hazards).
b. Do not overreach.
• Unforeseen, abrupt movement of the guide bar ​
(cutting hazards).
c. Keep proper footing and balance at all times.
• Flung/dispersed parts from the work piece.
2
• Skin contact with the oil.
Table 2. Method of Securing Extension Cord
• Loss of hearing, if required ear protection is not used during
work.
Cord set
Appliance cord
• There may be health risks caused by breathing in the
wood dust, especially during the sawing of oak, beech and
medium density fireboard.
Extension Cords
(A) Tie cord as shown
• Make sure your extension cord is in good condition. When
using an extension cord, make sure to use one heavy
enough to carry the current your product will draw. An
undersized cord will cause a drop in line voltage, resulting
in loss of power and overheating. Table 1 shows the
correct size of cord to use depending on cord length and
nameplate ampere rating. If in doubt, use the next heavier
gauge. The smaller the gauge number, the heavier the cord.
(B) Connect plug and receptacle
General Safety Instructions
for Chain Saw User
• Ground Fault Circuit Interrupter (GFCI) protection should
be provided on the circuits or outlets to be used for this
electric chain saw. Receptacles are available having builtin GFCI protection and may be used for this measure of
safety.
• It is important that this tool be protected by the use of a
residual current device.
• Use only UL listed extension cords. Inspect extension cord before use and never use damaged or altered
extension cords. Follow extension cord manufacturer safety instructions.
• Cluttered areas and benches can cause accidents.
• Read the following safety instruction manual before
attempting to operate this device. Be aware of the tool's
operation range and limitations as well as its dangers.
• To reduce the risk of the appliance cord disconnecting
from the extension cord during operation, use the
plug-receptacle retaining straps provided or make a knot
with the two cords as shown in Table 2.
• When not in use, power tools must be stored in a dry place
and locked up securely, out of the reach of children and
unauthorized persons.
• Do not abuse the cord. Never use the cord to carry the tools or pull the plug from the outlet.
• When not in use, when transporting between work
locations, or when carrying out any form of maintenance,
the tool must be disconnected from the mains power and
the saw guard must be fitted.
• Keep cord away from heat, oil, sharp edges, or moving
parts. Replace damaged cords immediately. Damaged
cords increase the risk of electrical shock.
• Never allow the chain saw near your body or your clothing.
• When switching on the chain saw, make sure the chain is
not touching anything.
Table 1. Minimum Recommended Extension Cord Gauge
(AWG) Chart
120V
25
100
50
150
• During operation, keep the tool a safe distance (at least
10 m) away from the above hazards.
AWG
Ampere Rating
1–5
6 – 10
10 – 12
12 – 16
• Do not start up or use the chain saw near people,animals,
or obstructions.
Total length of cord in feet
Volts
• Always use both hands to operate the chain saw; place the
right hand on the rear handle and the left hand on the front
handle (see page 6 – Know Your Electric Chain Saw).
(Extension Cord Gauge)
18
18
14
14
16
16
14
12
16
14
14
14
12
12
m
WARNING! Never attempt to operate ‘left-handed’ as
serious personal injury may result.
Not Recommended
• Stand in a safe and comfortable position with both feet
firmly planted on a level and secure surface.
• Never carry the chain saw by the cable.
• Keep the cable away from heat sources, oils, or sharp
edges.
3
In the event that kickback occur, use your left hand to apply
the chain brake by moving the safety chain brake lever to
position '0' (Fig. 2). This wil immediately stop the chain.
• When sawing, do not use the chain saw above shoulder
height.
• The operator is responsible for any accidents or hazards
that may occur to other person or their belongings.
The operation of the chain brake must be checked prior to
each use.
• Before starting the tool, verify that both the power cord and
extension cord are clear of the cutting zone.
m
WARNING! To reset the chain brake, disconnect the tool
from the mains and snap the chain brake backwards (towards
the operator) into position ‘1’ (Fig. 2). Recheck the chain
tension before restarting.
• Damaged cables must be replaced by an authorized service
center before continuing work.
Lubrication System
• The chain is automatically lubricated.
Fig. 2
• Use only new chain oil specifically formulated for chain
saws.
mWARNING! Never use wasted oil, low quality oil, or
1
0
Safety chain
brake lever
insufficient oil. This could damage the pump, the bar and the
chain, and may result in serious personal injury.
• Check the oil level before each work session; refill if less
than ¼ full (12 ml).
R
• If the lubrication system does not work properly, check
that the oil filter and oil-ways are clean and free from
obstructions. If it is still not working, contact an authorized
service center.
Safety Chain Brake
Kickback
Kickback is a phenomenon in which the tip of the saw flies
quickly and uncontrollably upwards towards the operator. It
happens with little or no warning and can occur when cutting
with the blade tip, when the saw gets pinched in its cut, or
when the saw contacts debris. The risk of kickback can never
be completely eliminated, but it can be reduced by:
• Ensuring the work area is free of debris.
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• Not allowing the chain to get pinched.
• Not cutting with the danger area at the tip of the saw
(Fig. 1).
Fig. 1
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4
Safety Symbols
The following table depicts and describes safety symbols that may appear on this product. Read, understand, and follow all
instructions on the machine before attempting to assemble and operate.
Symbol
Symbol
SAFETY ALERT – Indicates a precaution, a warning or a danger.
READ THE OPERATOR’S MANUAL(S) Read, understand
and follow all instructions in the manual(s) before attempting
to assemble and operate.
WARNING! Keep out of rain and away from wet areas.
For protection against injury, wear safety goggles and
ear protection.
Wear protective gloves and non-slip footwear when using the
machine and handling debris.
DANGER! ROTATING BLADES – Keep hands and feet from
openings while the saw is running.
SWITCH OFF! Remove plug from outlet immediately if the cord
is damaged or cut.
SWITCH OFF! Remove plug from outlet before cleaning
or performing maintenance.
Avoid contacting the guide bar tip with any object. Tip contact
may cause the guide bar to move suddenly upward and
backwards, which may cause serious injury to the user.
Two hands are always to be used when operating the chain saw.
Keep bystanders at a safe distance away from the work area.
DOUBLE INSULATION – When servicing, use only identical
replacement parts.
5
Know Your Electric Chain Saw
Due to modern mass production techniques and product testing, it is unlikely that your power tool is faulty or that a part is
missing. If you find a defect with the product, do not operate the tool until the parts have been replaced or the fault has been
rectified. Failure to do so could result in serious personal injury.
4
6
5
7
3
R
2
9
1
12
11
8
10
13
15
R
14
1. Cable + Plug
6. Chain
11. Oil outlet
2. Rear handle
7. Nose sprocket
12. Main switch
3. Chain oil cap
8. Chain guide bar
13. Instant safety lock-off button
4. Front handle
9. Lock knob
14. Cable hook
5. Safety chain brake lever
10. Chain cover plate
15. Plastic blade guard
Technical Data
Rated Voltage
120 V ~ 60 Hz
LPA
79 dB(A)
Rated Power
14 amp
LWA
109 dB(A)
Bar Chain Length
18 in. (45.7 cm)
Vibration Level
110 m/s2
No Load Speed
8,000 rpm
Oil Tank Capacity
90 ml
Max. Cutting Thinkness
17 in. (43 cm)
Weight
9.7 lbs (4.4 kg)
6
Bar and Chain Assembly
1.
2.
Fig. 3
Place the chain in the groove of the chain guide bar.
Make sure to the correct placement and running
direction as shown on the chain guide bar. (If chain
is placed in the wrong direction it will not cut.)
B
Place the chain around the drive socket and fit the
fastening bolt into the opening slot on the chain guide
bar. The chain tensioning peg fits into the hole on the
chain guide bar. If needed, adjust the chain tensioning
screw to bring the tensioning peg into alignment with
the hole on the chain bar.
3.
Check that all parts are installed properly and are in
alignment.
4.
Install the chain cover plate and tighten the locking
knob.
A
m
WARNING! Do not cut down a tree during high winds or
if there is a risk of property damage. Consult a tree-cutting
service professional. Do not cut a tree if there is a risk of
striking power or telephone cable lines.
Switch ON and OFF
• Connect the tool to an approved extension cord and outlet.
• Depress the safety lock-off button (13) while squeezing the
main switch (12) shown on page 6.
Normally, felling consists of 2 main cutting operations:
notching (C) and making the felling cut (D) as shown in Fig. 4.
• When you release the safety lock-off button, the tool will run
continuously.
Start making the upper notch cut (C) on the tree facing the
felling direction (E). Make sure you do not make the lower cut
too deep into the trunk.
• Release the main switch to stop the tool.
Tensioning the Chain
1.
Using a screwdriver, adjust the tension of the chain
by turning the tensioning peg screw clockwise or
counterclockwise to achieve the proper tension.
2.
The correct tension is achieved when the chain in
the middle of the bar can only be lifted approximately
3 – 4 mm.
°
45
The notch (C) should be deep enough to create a hinge (F)
of sufficient width and strength. The notch should be wide
enough to direct the fall of the tree for as long as possible.
m
WARNING! Never walk in front of a tree that has been
notched.
Make the felling cut (D) from the other side of the tree
and 1.5 – 2.0 inches (3.8 – 5 cm) above the edge of the
notch (C).
General Cutting Suggestion
• FELLING
Fig. 4
Felling is a term for cutting down a tree. Small trees up
to 6 – 7 inches (15.2 – 17.8 cm) in diameter can usually be
cut in a single cut. Large trees require notch cuts. Notch
cuts determine the direction the tree will fall.
E
mWARNING! An escape path (A) should be planned and
cleared as necessary. The path should extend back and
diagonally to the rear of the expected line of fall (Fig. 3).
1.5" – 2.0"
3/4
m
1/4
C
CAUTION! If felling a tree on a sloping ground, the chain
saw operator should remain on the uphill side of the terrain, as
the tree is likely to roll or slide downhill after it is felled.
3.8 – 5 cm
NOTE: The direction of fall (B) is controlled by the notching cut.
Before any cuts are made, consider the location of the larger
branches and the natural lean of the tree to determine the best
direction in which the tree should be felled.
7
F
D
m
Never saw completely through the trunk. Always leave a hinge
(F). The hinge guides the tree. If the trunk is completely cut
through, control over the felling direction is lost. Insert a wedge
or felling lever in the cut (D) well before the tree becomes
unstable and starts to move. This will prevent the guide bar
from binding in the felling cut if you have misjudged the fall
direction. Make sure no bystanders have entered the range of
the falling tree before you push it over.
WARNING! Never cut tree limbs while standing on the tree
trunk.
Fig. 7
m
WARNING! Before making the final cut, always recheck
the area for bystanders, animals, and/or obstacles.
1. Use wooden or plastic wedges (A) to prevent binding
the bar or chain (B) in the cut (Fig. 5).
A
Fig. 5
Bucking
A
Bucking is the term used to cut a fallen log into lengths. Make
sure that you have a good footing and stand uphill of the log
when cutting on sloping ground. If possible, the log should be
supported so that the end to be cut off is not resting on the
ground. If the log is supported at both ends and you must cut
in the middle, make a downward cut halfway through the log
and then make the undercut. This will prevent the log from
pinching the bar and chain. Make sure that the chain does not
cut into the ground when bucking as this causes rapid dulling
of the chain.
B
2. When the diameter of the wood to be cut is greater
than the bar length, make 2 cuts as shown (Fig. 6).
1. Log supported along entire length: cut from the bottom
(underbuck); be careful to avoid cutting into the ground
(Fig. 8).
Fig. 6
2. Log supported on one end: proceed as if using a
sawhorse. First, cut from the bottom (underbuck)
1/3 diameter of log to avoid splintering. Second, cut
from above (overbuck) to meet the first cut and avoid
pinching.
R
3. Log supported on both ends: First, overbuck
1/3 diameter of log to avoid splintering. Second,
underbuck to meet the first cut and avoid pinching
(Fig. 9).
R
Fig. 8
m
WARNING! As the felling cut (D) gets close to the hinge
(F), the tree should begin to fall. Remove the saw from the cut,
stop the engine, put the chain saw down, and leave the area
by way of the retreat path (Fig. 4).
Limbing
Limbing a tree is the process of removing the branches from a
fallen tree. Do not remove supporting limbs (Fig. 7). Branches
under tension should be cut from the bottom up to avoid
binding the chain saw.
8
• Ensure that the oil-ways are unobstructed.
Fig. 9
• Clean the chain guide on the bar.
• Check the chain tension, sharpen the blades, and check
their condition.
1
1
• Check the guide bar sprocket.
• Ensure that the oil reservoir and the oil filter are clean. This
chain saw meets all legislation requirements. In order to
avoid injures, all repairs are to be done by qualified staff at
an authorized service facility.
2
2
Chain Sharpening
NOTE: The best way to hold a log while bucking is to use
a sawhorse. When this is not possible, the log should
be raised and supported by limb stumps or by using
supporting logs. Make sure the log to be cut is securely
supported.
It is highly recommended to replace the chain once it loses
its ability to cut cleanly and safely. It is possible, however,
to sharpen the existing chain if the sharpening is carefully
performed. To sharpen the chain, refer to Fig. 11 below and
proceed as follows:
Bucking Using a Sawhorse (Fig. 10)
• Disconnect the tool from the mains supply.
a. Hold the saw firmly with both hands and keep the saw
to the right of your body while cutting.
• Don protective gloves.
• Ensure that the chain has sufficient tension.
b. Keep your left arm as straight as possible.
• Engage the chain brake to lock the chain on the bar.
c. Keep your weight on both feet.
• Use a round file whose diameter is 1.1 times the cutting
tooth depth.
Fig. 10
• File at an angle perpendicular to the bar and 38° to the
direction of travel.
• File each tooth from the inside towards the outside only.
a
b
• Sharpen each tooth equally by using the same number of
strokes.
• Check the safety depth gauge height every 5-chain
sharpenings.
Æ
• If the depth gauges are also trimmed, it is essential that the
original profile be restored.
• Use a depth gauge measuring instrument to check the
height of the depth gauge. Depth gauge measuring jigs are
available from most reputable tool merchants.
c
Fig. 11
Top plate
Maintenance
Cutting tip
Depth gauge
The following suggestions pertain to the daily maintenance
of the chain saw. In the event of tool failure, contact an
authorized service center.
Direction of cut
• Ensure that the electric power cord is not damaged.
• Ensure that the motor and cooling slots are unobstructed.
• If there is a reduction in motor power, the carbon brushes
may need to be replaced.
• Check that there is sufficient oil.
• Clean the chain brake and ensure that it works properly.
Sharping angle
• Check the bar wears.
9
Depth gauge
setting
Troubleshooting
Problem
Cause
Suggested Remedy
Motor does not run
No electricity
• Check socket, cables, and plugs
• Damaged cable: have it repaired by an authorized
service agent
• Do not patch cables with insulation tape
• Damaged switch: have it repaired by an authorized
service agent
• See section on chain brake
Worn carbon brushes
Carbon brushes need replacing
Chain does not move
Chain brake
Check the chain brake and release if necessary
Poor cutting performance
Blunt saw chain
Sharpen or replace the saw chain
Chain tension
Check chain tension
Saw chain fitted incorrectly
Check saw chain
Chain jumps off guide bar
Chain tension
Check chain tension
Chain works with difficulty
Chain tension
Check chain tension
Chain becomes hot
Chain lubricant
Check oil level. Check chain lubrication
Service and Support
If your electric chain saw requires service or maintenance,
please call 1-866-766-9563 for assistance.
Model and Serial Numbers
When contacting the company or reordering parts, you will
need to provide the model and serial numbers of your product.
These are found at the bottom of your electric chain saw.
Copy these numbers into the space provided below.
Record the following numbers from the housing or handle of your
new product:
Model #:
S W J 7 0 1 E
Serial #:
10
NOTES
11
A Two-Year Full Warranty
for residential use
in the United States and Canada
General Conditions:
Snow Joe®, LLC warrants this product to the original purchaser for two years against defects in material or workmanship when used
for normal residential purposes. Snow Joe®, LLC will repair any defect in material or workmanship, and repair or replace any defective
part, subject to the conditions, limitations, and exclusions set forth herein. Such repair or parts replacement will be free from charge to
the original purchaser except noted below.
The duration of the warranty applies only if the product is put to personal use around the household or residence. If the product is put
to any business use, commercial or industrial, then the duration of this warranty is 90 days from the date of original purchase. If any
product is rented or leased, the duration of the warranty is 90 days from the date of original purchase.
It is the owner’s responsibility to perform correctly all maintenance, and minor adjustments explained in the owner’s manual.
Electric Products:
To obtain a replacement electric powered unit or repair the existing electric powered unit, you must return the complete unit and
postage prepaid to: Snow Joe Return Center, 86 Executive Avenue, Edison, NJ 08817.
Gasoline / Battery Products:
Limitations
• Batteries are warranted only for the period of 12 months after the date of purchase on a prorated basis. Rechargeable batteries
will be replaced free from charge during the first 90 days. After the initial 90 days, batteries will be replaced at a prorated cost to
the customer.
• Idlers, cables, and electrical components are warranted to the original purchaser for use at household or residence for a period
of two years.
Exclusions
• Snow Joe® brand engines are covered under this warranty. All other engines and engine accessories are covered only by the
engine manufacturer’s warranty and are not covered by this warranty.
• Parts used that are not genuine Snow Joe® parts are not covered by this warranty.
• Damages resulting from misuse, alteration, improper assembly, improper adjustment, neglect, or accident which requires repair
is not covered under this warranty.
• Belts, augers, and tines are not covered under warranty – belts, augers, and tines wear out and can be purchased at
www.snowjoe.com or by calling 1-866-766-9563.
Snow Joe®, LLC may from time to time change the design of its products. Nothing contained in this warranty shall be construed as
obligating Snow Joe®, LLC to incorporate such design changes into previously manufactured products, nor shall such changes be
construed as an admission that previous designs were defective.
This warranty is intended to cover product defects only. Snow Joe®, LLC is not liable for indirect, incidental, or consequential damages
in connection with the use of the Snow Joe® Products covered by this warranty. This warranty does not cover any cost or expense
incurred by the purchaser in providing substitute equipment or service during reasonable periods of malfunction or non-use of this
product, while waiting for completion of repairs under this warranty. Some states do not allow exclusions of incidental or consequential
damages, so the above exclusions may not apply in all states. This warranty may give you specific legal rights in your state.
If you wish to contact Snow Joe®, please direct inquiries to the:
Customer Service Department
Snow Joe Center
86 Executive Avenue
Edison, NJ 08817
Customers who have purchased Snow Joe® products exported from the United States and Canada should contact their Snow Joe®
Distributor (Dealer) to obtain information applicable for your country, province, or state. If for any reason, you are not satisfied with the
distributor’s service, or if you have difficulty obtaining warranty information, contact your Snow Joe® seller. If in the event your efforts
are unsatisfactory, please write to the Snow Joe® Center at the above address.
If you have any questions about your product warranty, please call 1-866-SNOW-JOE or visit us online at www.snowjoe.com.
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