TROUBLESHOOTING GUIDE
Model 34830
30A Portable Surge Guard® with LCD Display
Surge Guard protects your RV from low quality or incorrect shore power.
Normally, shore power should be around 115 –120 Volts AC. When power falls too far outside this range it represents
a poor or hazardous condition to your RV’s electrical system. Surge Guard provides protection to your RV by turning
off power when the line voltage L1 falls below 102 Volts AC or goes above 132 Volts AC.
POWER ON
CAUTION WHEN FLASHING
SURGE
(No Protection When Lit)
SURGE GUARD
RV Power Protection
MODEL 34830
120V, 30 Amp
2450 Joules of Surge Protection
POWER PROTECTION
www.SurgeGuard.com
561-00966A
Surge Guard also protects your electrical system from a Reverse Polarity condition which indicates that the Hot and
Neutral lines of shore power are swapped or reversed. This can be hazardous to equipment and safety. Surge Guard
will not connect power to your RV until the Reverse Polarity fault is corrected.
In the event your Surge Guard is not functioning as expected, perform the following troubleshooting steps in order to
determine and correct any malfunctions. Note: Testing should be performed with AC units and electrical appliances
turned off, then verified with appliances turned on.
Connect the shore power cord to a 120V, 30A power source. The LCD screen will display “DELAY” for 128 seconds
while the Surge Guard is monitoring the incoming power.
PROBLEM
TROUBLESHOOTING STEPS
Coach powers up after 128 seconds but then turns off after another
8-10 seconds.
The Surge Guard may be operating properly, and you may have a low
voltage condition. In this case, turn off as many loads as possible. It is
not safe to operate some equipment with low voltage. Verify that the
input voltage is greater than 102VAC with loads turned on and off.
Coach does not power up after 128 seconds after connecting to shore
power.
Check the LCD display and the Caution When Flashing light (Red LCD).
Check voltage with voltmeter at connection.
LCD shows a fault such as L1 or L1 High and the Caution When Flash- There could be an open conductor or unsafe power. Check the input
ing light is blinking.
connections and shore power cord.
L1 is within range (102 – 132VAC) and there is no power.
Call TRC Technical Support at 1-800-780-4324.
LCD screen displays “REVERSE POLARITY” and the Caution When
Flashing light is blinking
Shore power connections are reversed and you have an unsafe condition. In this case notify your park of the condition in order to correct the
fault.
A fault occurs such as a low or a high voltage during normal operation
when shore power is within good operating range
Surge Guard will turn off power to the RV and will display a fault message on the LCD display. If the power returns to normal, Surge Guard
will display “DELAY” on the LCD screen and will wait 128 seconds
before turning power to the RV back on.
1.
Low Voltage – If the input voltage drops below 102VAC for more than 8 seconds, the power will be removed protecting your electronics. This
condition may be caused by overloading the park’s power grid. Try reducing your loads. Otherwise, do not operate until power is restored to
safe levels.
2.
High Voltage – If the input voltage increases above 132VAC for more than 8 seconds, power will be removed. In Generator mode, check for
load balance. Check the generator’s voltage regulator and adjust to safe operating levels.
3.
Line 1, Line 2 or Neutral Open – Check all input wiring to the Surge Guard. Check the shore power cord and wiring from the generator if
applicable. Check/replace adapter if reducing down to 120V, 20A service. Notify park for shore power problems if applicable.
4.
Caution When Flashing Light – If the caution light is on bright, there is high voltage on the ground or neutral wires. If the light is dimly lit, there
is a low voltage on the neutral wire. It is not uncommon for 2 to 3 volts to be on the neutral wire with respect to ground.
For technical assistance, please call 1-800-780-4324 x 20311
TECHNOLOGY RESEARCH, LLC A Southwire Company
5250 140th Avenue North ▪ Clearwater, Florida 33760
506-00019A
TROUBLESHOOTING GUIDE
Model 34830
30A Portable Surge Guard® with LCD Display
TROUBLESHOOTING ERROR CODES
ERROR MESSAGE
DESCRIPTION
REPLACE
SURGE
Surge Expended The Surge Guard built-in surge protection has
been sacrificed to protect your equipment and is no longer functioning
properly. The unit is recommended to be replaced.
OPEN
GROUND
Open Ground Disconnect unit. Use a voltmeter to check the
ground and neutral. Voltage should read -0-. If not, finding another
power source is recommended.
REVERSE
POLARITY
Any Line Wired to Neutral Use a voltmeter to check for voltage
on ground or neutral. Voltage should read -0-. If not, finding another
power source is recommended.
L1 High
118V 42A
High Voltage Voltage is over recommended operation, check with
power source to lower voltage to >132V.
L1 Low
118V 42A
Low Voltage Voltage is under recommended operation, check with
power source to raise voltage to <102V.
CUR
HIGH
Current High Current exceeds the recommended operation.
Check connection with voltmeter and verify voltages are within normal
operation. If not, it is recommended to find another power source.
PLUG
OVERHEAT
Over-Temperature Temperature exceeds the recommended operation. Check connection with voltmeter and verify voltages are within
normal operation. If temperature exceeds, disconnect unit, allow to
cool completely and recommend to find another power source.
Questions or concerns? Call our technical support department at 800-780-4324 x 20311
For technical assistance, please call 1-800-780-4324 x 20311
TECHNOLOGY RESEARCH, LLC A Southwire Company
5250 140th Avenue North ▪ Clearwater, Florida 33760
506-00019A