Cultural Competency Resource Booklet
September 2015
P.O. Box 9, West End, NC 27376
Serving Anson, Guilford, Harnett, Hoke, Lee, Montgomery, Moore, Randolph, & Richmond Counties
Available 24 hours a day at 1-800-256-2452
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FEDERAL
Limited English Proficiency: A Federal Interagency Website—This site acts as a clearing house,
providing & linking to information, tools, and technical assistance regarding limited English
proficiency and language services for federal agencies, recipients of federal funds, user of federal
programs and federally assisted programs, and other stakeholders.
Website: www.lep.gov
FOR THE BLIND
Metrolina Association for the Blind—(Cabarrus & Union Counties) assists its clients in learning
new skills & alternative ways of accomplishing everyday tasks.
704 Louise Avenue, Charlotte, NC 28204
Email: rscheffel@mabnc.org
Phone: (704) 372-3870
Website: www.mabnc.org
NC Division of Services for the Blind - enables people who are blind or visually impaired to reach
their goals of independence & employment. For a small fee, they transcribe material from print to
Braille.
For information on transcription contact Susan Barnes at the Communications Unit
Phone: 1 (919) 715-2436 Ext. 208
Website: http://www.ncdhhs.gov/divisions/dsb
NC Division of the Blind—is a program that enables people
who are blind or visually impaired to reach their goals of
independence & employment.
Phone: 1 (800) 422-1897
Website: www.ncdhhs.gov/dsb/
NC Lions Foundation—helps with eye glasses &
hearing aids. Clients must go through the local chapter first for this assistance.
7050 Camp Dogwood Drive
Sherrills Ford, NC 28673
Email: steve@nclf.org
Phone: 1 (800) 662-7401
Website: www.nclf.org
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DEAF & HARD OF HEARING
Carolina Children’s Communicative Disorders
Program (CCCDP) - provides devices & services
to underprivileged children with communication
disorders.
Division of Services for the Deaf & Hard of
Hearing—Seven regional centers help families deal
with hearing loss & ensure access to appropriate
evaluation, counseling, communication & educational services.
NC Neurosciences Hospital
CB# 7070 Neurosciences Hospital UN4-C
Chapel Hill, NC 27514
Phone: 1 (919) 419-1428
Website: www.unchealthcare.org
Raleigh Regional Center 1100 Navaho Drive, Woodoak Bldg. GL-3,
Raleigh, NC 27609
Phone: 1 (800) 851-6099 or TTY: 1 (919) 874-2212
Website: www.ncdhhs.gov/dsdhh/
NC Association of the Deaf—promotes the educa- NC Telecommunications Equipment
tional, socioeconomic, health & civil rights, welfare Distribution Program (NCTEDP)
of the Deaf, Hard of Hearing & Deaf-Blind citizens
of North Carolina.
Thomas Kuszaj, NCTEDP Coordinator
1100 Navaho Drive, Woodoak Bldg. GL-3,
President: Linda Nelson of Cary, NC
Raleigh, NC 27609
Email: lknelson2@msn.com
Email: Thomas.kuszaj@ncmail.net
Website: - North Carolina Association of the Deaf, Phone: 1 (800) 999-5737 (toll free V/TTY
Inc.
Website: www.relaync.com
EAR NOW, Hearing Aid Program—provides
hearing aids to adults & children who are
permanent residents of the US & have very limited
financial resources.
6700 Washington Avenue South
Eden Prairie, MN 55344
Email: joanita@sotheworldmayhear.org
Phone: 1 (800) 648-4327
Website: Starkey Hearing Foundation
Fluent Language Solutions—offers a variety of
comprehensive interpreting & Translating services,
including: foreign language translating & interpreting services, American Sign Language interpreting,
telephone & video remote interpreting & web
translating.
Mailing Address:
P.O. Box 563308
Charlotte, NC 28256-3308
Physical Address:
8801 J.M. Keynes Drive, Suite 400
Charlotte, NC 28262-6406
Email: info@fluentls.com
Phone: 1 (704) 532-7446
Website: www.fluentls.com
NC Lions Foundation—helps with eye glasses &
hearing aids. Clients must go through the local
chapter first for this assistance.
Hearing Aid Helpline—provides a referral service
for locating qualified hearing healthcare
professionals.
7050 Camp Dogwood Drive,
Sherrills Ford, NC 28673
Email: steve@nclf.org
Phone: 1 (800) 662-7401
Website: www.nclf.org
Phone: 1 (800) 521-5247
Website: www.ihsinfo.org
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National Association of the Deaf Law & Advocacy
Center—promotes, protects, & preserves the rights &
quality of life for deaf & hard of hearing individuals in the
US.
8630 Fenton Street, Suite 820
Silver Springs, MD 20910
Email: nadlaw@nad.org
Phone 1 (301) 587-1788
Website: www.nad.org
MINORITIES
Catholic Social Services—Refugee
Resettlement Office
1123 South Church Street
Charlotte, NC 28203
Email: ceponce@charlottediocese.org
Phone: 1 (704) 370-3277
Website: cssnc.org
International House—Their mission is to promote international understanding by serving as a center for diversity,
advocating for people of diverse national backgrounds &
facilitating professional & cultural programs.
322 Hawthorne Lane
Charlotte, NC 28209
Email: info@ihclt.org
Phone: 1 (704) 333-8099
Website: www.ihclt.org
Office of Minority Health—promotes & advocates for the elimination of health disparities among all
racial & ethnic minorities and other underserved populations in North Carolina.
1100 Navaho Drive, Suite 510, Raleigh, NC 27699
Email: omhhd@ncmail.net
Phone: 1 (919) 431-1613
Website: www.ncminorityhealth.org
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HISPANIC
Casa Guadalupe of Catholic Social Services—
North East Region—Provides direct services to the
Hispanic/Latino Community
El Pueblo, Inc.—advocacy organization for Latino
issues.
4 N. Blount Street, Suite 200 Raleigh, NC 27601
Phone: 1 (919) 835-1525
Website: www.elpueblo.org/
621 W. Second Street, Winston Salem, NC 27101
Email: lcreyna@charlottediocese.org
Phone: 1 (336) 727-4755
Website: www.cssnc.org
Mi Casa Su Casa Center—provides pre-natal
programs, programs for new mothers, food distribution, family preservation programs & English &
Spanish classes.
6030 Albemarle Road, Charlotte, NC 28212-3787
Phone: 1 (704) 536-9845
Latin-American Coalition—provides education,
information & referrals for Latino families including
short-term case management, job bank, small business development, first-time home buyers program
labor & consumer rights advocacy, immigration
services & citizenship classes.
4938 Central Avenue, Charlotte, NC 28205-5871
Email: info@latinamericancoalition.org
Phone: 1 (704) 531-3848
Website: www.latinamericancoalition.org
Website: www.centerforleadershipinnovation.org/
programs/latino-academies/north-carolina/northcarolina-latino-non-profit-leadership-academy
Project Esperanza—Legal Aid of North Carolina, Inc. (Administration) - provides legal services to battered Hispanics & Latinos.
224 South Dawson Street, Raleigh, NC 27601
Phone: 1 (919) 828-4647
Website: www.legalaidnc.org
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INTERPRETERS & TRANSLATORS
American Translators Association (ATA) - a professional association founded to advance the translation & interpreting professions & foster the professional development of individual translators & interpreters. Find a translator or interpreter using their searchable online directory of translator & interpreter
services.
225 Reinekers Lane, Suite 590, Alexandria, VA 22314
Phone: 1 (703) 683-6100
Website: www.atanet.org
Carolina Association of Translators & Interpreters (CATI) - serves North & South Carolina as a
Chapter of the American Translators Association (ATA). You can use their online database to search for
a translator, interpreter or language services company. Built-in tools let you refine your search by location
or qualification.
Heather Hille, Administrative Manager
Email: catiadmin@catiweb.org
Phone: 1 (919) 698-0721
Website: www.catiweb.org
Diversity RX—Promotes language & cultural competence to improve the quality of health care communities. Their website contains: networking opportunities with colleagues & experts, research findings on
language & cultural competence in health care, and information on designing better programs and policies. For minority, immigrant, and ethnically diverse.
Website: www.diversityrx.org
Hablamos Juntos—Dedicated to improving patient-provider communication for Latinos. It is a national
program funded by the Robert Wood Johnson Foundation.
UCSF Fresno Center for Medical Education & Research
155 North Fresno Street, Fresno, CA 93701
Phone: 1 (559) 241-6509
Website: www.hablamosjuntos.org
International Medical Interpreters Association (IMIA) - committed to equal access to quality health
care for all people & to the advancement of professional medical interpreting.
IMIA
800 Washington Street, Box 27, Boston, MA 02111-1845
Email: info@imiaweb.org
Phone: 1 (617) 636-1798
Website: www.imiaweb.org
National Council on Interpreting in Healthcare—is a multidisciplinary organization based in the
United States whose mission is to promote culturally competent professional health care interpreting as a
means to support equal access to health care for individuals with limited English proficiency.
5505 Connecticut Avenue NW #119, Washington DC 20015-2601
Phone: 1 (202) 596-2436
Website: www.ncihc.org
The Language Academy of the Carolinas, Inc.—Offers a wide range of high quality services to fit both
business & personal needs, including Spanish for children & adults, on site Spanish training for businesses, Mandarin Chinese, French, English Italian & Russian classes, as well as translation & interpreting.
2110 Ben Craig Drive, Suite 200, Charlotte, NC 28262
Phone: 1 (704) 548-0048 Website: www.carolinalanguage.com
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INTERPRETERS & TRANSLATORS
Language Identification Flashcard (PDF) - from the Department of Commerce, Bureau of the Census,
the “I Speak” Language Identification Flashcard is written in 38 languages & can be used to identify the
language spoken by an individual accessing services provided by federally assisted programs or activities.
Website: www.lep.gov/resources/ispeakcards2004.pdf
Google Translate—Although it is never a good idea to use a computer program to translate an entire document, it is OK to use one to translate a phrase or a work or two. One of the better translating programs
can be found on Google.
Website: www.translate.google.com
Choice Translating— has a global network providing communication solutions in 176 languages. They
provide translation, interpretation, global brand evaluation & tagline localization.
U.S. HEADQUARTERS— Choice Translating, Inc.
Tryon Plaza 112 South Tryon Street Suite 1500, Charlotte, NC 28284
Email: moreinfo@choicetranslating.com
Phone: 1 (704) 717-0043 or Toll Free: 1(888) 721-2077
Website: www.choicetranslating.com
Fluent Language Solutions—offers a variety of comprehensive interpreting & translating services, including: foreign language translation & interpreting services, American Sign Language interpreting, telephone & video remote translating, document & web translating.
Mailing Address: P.O. Box 563308, Charlotte, NC 28256-3308
Physical Address: 8801 J.M. Keynes Drive, Suite 400, Charlotte, NC 28262-6406
Email: info@fluentls.com
Phone: 1 (704) 532-7446
Website: www.fluentls.com
Charlotte Area Health Education Center (Charlotte AHEC) - The Charlotte AHEC Diversity team
provides education & training programs that help our community & its immigrants bridge the barriers of
language & culture. They provide education in cultural competence, interpreting, translating & Spanish.
P.O. Box 32861, Charlotte, NC 28232
Phone: 1 (704) 512-6523
Website: www.charlotteahec.org
Alliance Francaise de Charlotte—offers cultural & social events & French classes.
P.O. Box 470156, Charlotte, NC 28247
Email: info@afcharlotte.org or ses@afcharlotte.org
Phone: 1 (704) 341-0080
Website: www.afcharlotte.org
Great Wall School of Education—simplified Mandarin Chinese Language instruction.
Mailing Address: P.O. Box 364, Cornelius, NC 28031
Class Location: Huntersville Presbyterian Church, 201 S. Old Statesville Rd. Huntersville, NC 28078
Email: principal@charlottechineseschool.org
Phone: 1 (704) 728-2679
Website: www.charlottechineseschool.org
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NCCareLink—This website provides up to date information about
programs & services across North Carolina for families, seniors,
youths & everyone in between.
Resources for Hispanics or Spanish only speakers can be found by
using the keyword search tool.
Phone: 1 (800) 662-7030 (English/Española) or 1 (919) 855-4400
or
1 (877) 452-2514 (TTY Dedicated)
Website: https://www.nccarelink.gov/Referral/
OTHER
RESOURCES
Substance Abuse & Mental Health Administration
(SAMHSA) - has the vision of “a life in the community for
everyone”. All of its programs, policies & grants are geared
toward that outcome.
SAMHSA also has a multi-language initiative which adapts
publications for clients & the general public whose first language is not English.
Website: www.kap.samhsa.gov/mli/index.htm
SAMHSA also has a website in Spanish.
Website: www.samhsa.gov/espanol/
Center for Disease Control & Prevention (CDC) - dedicated to protecting health & promoting quality of life
through the prevention & control of disease, injury, & disability. The CDC has a website in Spanish.
Website: www.cdc.gov/spanish/
Legal Aid of NC—is a statewide program providing free legal
services in civil matters to low income people. Legal information in English & Spanish.
Phone: 1 (800) 672-5834
Website: www.legalaidnc.org
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OTHER RESOURCES
Crisis Council, Inc.—offers help to all persons affected by domestic violence. Spanish
is available.
827 Ophir Avenue, Troy, NC 27371
Crisis Hotline: 1 (910) 572-3747
S.A.F.E. of Harnett County, Inc.—is a private, nonprofit organization whose mission is to provide safety
& serve as an advocate for sexual assault & domestic
violence victims, survivors & their families. Spanish is
available.
P.O. Box 728, Lillington, NC 27546
Crisis Hotline: 1 (910) 893-7233
Website: www.safeofhc.org
HAVEN in Lee County, Inc.—is a non-profit agency created
in 1984 to provide safety & support for those victimized by
domestic & sexual violence in or outside their homes & to educate the community about the issues of family violence &
sexual assault. Spanish is available.
P.O. Box 3191, Sanford, NC 27331
Crisis Hotline: 1 (919) 774-8923
National Center for Cultural Competence
(NCCC)— is a component of Georgetown
University & has several resources on their website.
Contact: Georgetown University Center for Child
& Human Development
Box 571485
Washington, D.C. 20057-1485
3300 Whitehaven Street NW, Suite 3300
Washington, D.C. 20007
Phone: 1 (202) 687-5387
Email: cultural@georgetown.edu
Website: http://nccc.georgetown.edu/
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