BROCHURE
Successful monitoring and management of an organization’s end-to-end network starts with a solution that is proactive – empowering telecom professionals to have immediate access and control of day-to-day
IT business operations.
Mitel ® Remote Monitoring is a service that provides fault and performance monitoring for multiple enterprise VoIP systems and associated network infrastructure, both LAN and WAN. Immediate access and control enables businesses insight into possible performance monitoring concerns that are impacting day-to-day business operations. IT staff frequently lack adequate tools, visibility, or information to troubleshoot problems and, according to a recent industry study 1 , 80% of IT staff cited identifying the source of the problem as their primary troubleshooting problem. IT professionals need solutions that provide detailed information anytime and anywhere.
Mitel Remote Monitoring offers flexibility to manage all remote sites without having to employ additional IT personnel for each office. We provide an on-demand connection to remotely connect to a LAN without the need of a VPN. The integrated remote web proxy provides higher performance remote access to the MCD ESM (Enterprise
Service Manager) web interface. The system includes remote network diagnostic tools such as remote DNS, Ping,
Traceroute, and a Simple Network Management Protocol
(SNMP) Browser.
· Problem-to-resolution period is significantly decreased with ability to monitor and repair VoIP network issues remotely.
· Easy to install, deploy, and operate.
· Virtually eliminates troublesome, disruptive on-site repairs which could result in considerable time loss and cost savings.
· Cloud-based, simple deployment into customer networks presents overall system information, various device alarms, inventory (i.e., system hardware and information), reachability, and license inventory.
1 Network Instruments Fifth Annual State of the Network Global Study. March 13,
2012. http://www.netinst.com/assets/pdf/press/statenetwork_study_2012.pdf

Designed with IT professionals in mind, Mitel Remote
Monitoring is a robust software-as-a-service solution that monitors, tracks, and analyzes the status of a network infrastructure in real-time. It includes comprehensive network and performance monitoring for Mitel communication devices.
· Supports a broad range of devices in public and private networks.
· Special focus on Mitel Unified Communications equipment, which includes VoIP Quality, IP Quality of Service (QoS), and IP Service Level Agreement (SLA) Monitoring.
· Continuous monitoring of real-time and historical data enables users to quickly detect, diagnose, and resolve network performance problems or outages.
· Gives comprehensive visibility of IP Set Inventory together with set status (in service, disconnected, never connected, or unprogrammed) and provides optional alarms for disconnected sets.
· Enables collection and storage of SMDR records from remote MCDs. SMDR files can be stored in Secure Cloud storage or transferred to a customer specified file server
Voice and performance metrics that are tracked include:
· Voice Quality Ratings by Call (R Factor)
· Digital Trunk Utilization
· Interface Availability and Performance Statistics
· CPU Utilization
· Memory Utilization
· Disk Usage
To maintain optimal network performance, Mitel Remote
Monitoring provides comprehensive fault management by way of its alerting and alarming process. System alarms are created to warn users when thresholds are being maximized or breached. Alarms also inform users on the status of device availability, reachability, and interface availability.
· Businesses need proactive solutions that help avoid degradation of critical services and quality with immediate management of incidents.
· Proactive alerting that dispatches system messages automatically to the right people at the right time by email, text message, or tweet, reducing problem to resolution period.
MITEL REMOTE MONITORING DASHBOARD – HOME VIEW
The secure, easy-to-use, customizable dashboard displays the various network alarms with a colour-coded location and status, three levels of user types (admin, limited, and customer), and the ability to see current and historical performance data in one glance. With one click, users can narrow down to the specific device that is under duress.
Mitel Remote Monitoring alarm management comes with:
· Ability to show / hide alarms
· Ability to sort by severity, duration, customer / site
· Historical view by table / timeline
· Ticket management by number, owner, and status
· Ability to export alarms to ticketing system
Eliminate the loss of important operational data with Mitel’s
Remote Monitoring backup for MCD systems. The backup feature provides remote scheduled and on-demand backups for MCDs, (system database with optional embedded voice mail and call history) with alarming for any backup issues, and provides secure, off-site, cloud-based backup storage that can be retrieved by authorized users using a standard web browser.
The backup file contains:
· MCD configuration
· Call history: incoming, outgoing, and duration
· Embedded voice mail configuration and data
· All at regular intervals and stored in secure, off-site storage (Amazon S3)
· Downloadable file (for restoring)
2 | MITEL BROCHURE

Mitel Remote Monitoring is a cost-effective service with the right features to monitor VoIP network infrastructures against unexpected events that can lead to costly repairs.
No matter the size of the organization, companies benefit from this service as it delivers peace of mind and the ability to improve the health, security, and efficiency of a company’s network.
Communications is a business-critical component of any organization and the costs incurred from a network disruption can be greater than the cost of the equipment itself. Mitel’s
Remote Monitoring is built to help big and small customers get the best out of their network equipment. Mitel delivers network performance management with the aim to ensure the network is always up and running at peak performance, regardless of the size of the network. The solution is provided in two offerings: Mitel Remote Monitoring and Access Service
(RMAS) and Mitel MarWatch.
Remote Monitoring and Access Service
Network Monitoring Service
End customer looking for their Unified Communications and Collaboration (UCC) to be monitored
Monitor alarms for MCD and 5000 CP only
(includes Mitel service desk remote support)
MarWatch
Network Monitoring System
Mitel authorizedPARTNER can use this system directly in their service and support operations.
Monitor alarms for MCD, 5000 CP and Managed Ethernet Switches as well as support for third-party devices:
· Routers, Servers, PBX Switches, Uninterruptable Power Supplies (UPS)
MITEL REMOTE MONITORING | 3

Mitel Communications Director (MCD, vMCD, MICD – all variants)
Mitel 5000 Communications Platform (CP)
Mitel Applications Suite (MAS, vMAS)
Mitel Border Gateway (MBG) – SIP and Teleworker VQ
Mitel Unified Communicator ® Advanced (UCA)
Mitel Business Dashboard
Mitel Customer Service Manager (CSM)
Mitel Contact Center Solutions
Managed Ethernet Switches 2
Support for third-party devices: Routers, Servers, PBX Switches, Uninterruptable Power Supplies (UPS) 2
2 Only available with Mitel MarWatch.
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