Report of External
Evaluation and Review
Tranzqual ITO
Confident in ITO performance
Not Yet Confident in capability in self-assessment
Date of report: 10 May 2011
Contents
Purpose of this Report................................................................... 3
Introduction ................................................................................... 3
1. ITO in context ...........................................................................................3
2. Scope of external evaluation and review..................................................4
3. Conduct of external evaluation and review...............................................4
Summary of Results ...................................................................... 6
Findings ........................................................................................ 9
Recommendations ...................................................................... 16
Further actions ............................................................................ 16
Appendix ..................................................................................... 17
MoE Number:
8142
NZQA Reference:
C02240
Date of EER visit:
17, 18, 19 August 2010
2
Purpose of this Report
The purpose of this external evaluation and review report is to provide a public statement
about the industry training organisation’s (ITO) performance and capability in selfassessment. It forms part of the accountability process required by Government to inform
investors, the public, trainees, communities, employers, and other interested parties. It is
also intended to be used by the ITO itself for quality improvement purposes.
Introduction
1. ITO in context
Location:
Wellington en.
Type:
Industry Training Organisation (ITO)
First recognised:
1995
Number of trainees:
5,475 (2,359 standard trainee measures (STMs))
Number of staff:
37 staff
Scope of active accreditation:
Tranzqual Industry Training Organisation (ITO) holds a
wide range of accreditation on the New Zealand
Qualifications Framework (NZQF) covering the
industry sectors within its gazetted coverage, and also
holds accreditation across a wide range of NZQF
domains such as delivery of adult education and
training, business administration (services and
management), and project management.
Tranzqual ITO also holds accreditation for a range of
unit standards in industry sectors that come under the
responsibilities of other industry training organisations,
such as the Motor Industry Training Organisation
(MITO) and InfraTrain New Zealand.
Sites:
Regional offices in Auckland, Paraparaumu, and
Christchurch. Tranzqual also has individual staff
working from home offices in Tauranga, Morrinsville,
and Palmerston North.
Distinctive characteristics:
Tranzqual ITO’s industry sectors include:
•
Commercial Road Transport
•
Warehousing and Logistics
•
Passenger Services
3
•
Stevedoring and Ports.
Recent significant changes:
Since 2007, Tranzqual ITO has been shifting its focus
from arranging training through registered private
training establishments to dealing more directly with
companies through its growing number of regional
training advisors.
Previous quality assurance
history:
Tranzqual ITO was most recently quality assured by
NZQA under an audit model in 2006 and met all but
five requirements at that time. Four of the requirements
not met related to registered workplace assessors and
one related to external moderation.
The most recent national external moderation by NZQA
for unit standards owned by NZQA, was for the 2009
year and resulted in the majority of assessment material
submitted meeting the national standard, and one
standard requiring modification. However, NZQA’s
Tertiary Assessment and Moderation group has
expressed concern that Tranzqual ITO’s assessment
plan has not included a number of unit standards being
used by approximately 180 trainees.
2. Scope of external evaluation and review
The scope of the external evaluation and review of Tranzqual ITO included the following:
•
Commercial Road Transport
•
Passenger Services
•
Warehousing and Logistics,
•
Stevedoring and Ports.
These industry sectors were chosen in the order of the areas with most training activity.
3. Conduct of external evaluation and review
All external evaluation and reviews are conducted in accordance with NZQA’s published
policies and procedures. The methodology used is described fully in the document Policy
and Guidelines for the Conduct of External Evaluation and Review available at:
http://www.nzqa.govt.nz/providers-partners/registration-and-accreditation/externalevaluation-and-review/policy-and-guidelines-eer/introduction/
The external evaluation and review team comprised two NZQA lead evaluators and an
external evaluator. The team spent three days meeting on site in Wellington, with one
evaluator visiting the Auckland office for one morning. The team spoke to the chief
4
executive officer, the chair of the board, the senior management team, regional training
advisors, the northern regional manager, support staff, Tranzqual-registered workplace
assessors, employers, and registered training providers. The team also reviewed documents
provided by Tranzqual prior to and during the evaluation.
Tranzqual has had an opportunity to comment on the accuracy of this report, and
submissions have been fully considered by NZQA before finalising the report.
5
Summary of Results
Statement of confidence on ITO performance
NZQA is Confident in the performance of Tranzqual ITO. Key reasons for this include
the following.
Approximately 80-90 per cent of trainees are completing modules of learning, currently
known as Limited Credit Programmes (LCPs)1. These LCPs have been developed
specifically to meet employer and trainee needs and have been designed to be achievable
and manageable in size. This strategy and the achievement rate of LCPs have been very
successful. Potentially, the achievement of several LCPs together can lead to the
completion of a national certificate. However, as at the end of 2009, approximately 16 per
cent of trainees signed into national certificate programmes completed their training
satisfactorily. This is significantly below the sector average.
Tranzqual is building strong relationships with employers within their industries. The
evaluation team noted that over the past three years, Tranzqual has made a strategic shift
from working primarily with registered private training establishments in arranging off-job
training, to working more closely and directly with companies. At the time of this
evaluation, the balance between these two arrangements was approximately 50/50. The
purpose of this shift in focus has been to improve the ITO’s direct relationships with
companies, in order to better meet their training needs. To facilitate this, Tranzqual has
increased its regional staff numbers from approximately five to 13. Appropriate strategies
and processes have been put in place to enable Tranzqual regional staff to improve how
they ascertain companies’ capacity to train, as well as to support companies to build this
capacity. This approach is sound and is bringing about changes to strengthen the training
culture across Tranzqual’s industry sectors.
In recent years, Tranzqual has committed considerable resources to reviewing a significant
number of its national qualifications to improve their utility and currency. This process has
been successful and industry personnel interviewed confirmed the value added. Tranzqual
has also committed considerable resources to establishing a new database and trainee
management system, which went live in July 2010. This system will be very valuable for
the analysis, tracking, and reporting of all Tranzqual performance data.
Tranzqual is in the process of completing the publication of its six sector skills strategies.
To date, Tranzqual has published three sector documents and three are in the process of
being finalised in preparation for publishing. The documents already published provide
sound and in-depth analysis of current and future trends in skills and knowledge
requirements. Further to this, Tranzqual is currently working jointly with MITO and
InfraTrain to develop a joint transport sector skills strategy.
The evaluation team acknowledges that, across the industry sectors covered by Tranzqual,
there are a number of environmental or structural factors that have hindered trainees’
1
LCPs have a minimum value of 20 credits, maximum 70 credits, and lead to a national qualification
on the New Zealand Qualifications Framework (NZQF), and are approved by TEC under section 10 of
the Industry Training Act 1992.
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completion of national qualifications, such as changes to international shipping schedules
and companies gaining or losing tenders. Trainees are affected by these factors through
losing jobs or losing access to situations to train or to practise skills and complete training
plans. Tranzqual is aware of the challenge in achieving higher completion rates for
national certificates as they move from a provider-focussed delivery to an employerfocussed delivery. Several employers spoken to by the evaluation team said they have the
systems, expectations, and cultures in place to achieve good completion rates with national
qualifications.
Tranzqual’s self-assessment processes have identified that approximately 50 per cent of
assessments under Tranzqual’s responsibility, carried out by registered training
establishments, did not meet the national standard in 2009. Internal moderation of
assessments carried out by Tranzqual’s workplace assessors indicate that their practices
have improved over the last three years, lifting the percentage meeting the national standard
over that period from 40 to 45 per cent. The organisation has introduced changes to the
moderation of its workplace assessment and also the moderation of registered private
training establishment assessments, and these are highly likely to lead to the desired
improvements.
The evaluation team noted the passion and commitment demonstrated by Tranzqual’s staff,
management, and board to identify areas of strength and weakness and to make the
necessary changes to continue building a high-performing industry training organisation.
Statement of confidence on capability in self-assessment
NZQA is Not Yet Confident in the capability in self-assessment of Tranzqual ITO. Key
reasons for this are include the following.
Tranzqual has some effective self-assessment, but this is not yet consistent and
comprehensive across the organisation. In the past few years, Tranzqual has been
developing and implementing the necessary tools and processes to strengthen its ability to
monitor and evaluate its performance as an industry training organisation. These tools and
processes have included increasing its internal capacity through hiring and developing
appropriately skilled personnel, contracting with specialist organisations for projects such
as conducting satisfaction surveys, and hiring specialist contractors to conduct evaluations
of its providers of arranged training. Staff interviewed at this evaluation indicated that in
some areas it is too early to identify how well these processes are working and how
effective any particular change has been in bringing about desired improvements.
As noted above, the organisation’s ability to analyse, track, and report in areas such as
trainee achievement in specific industry sectors was limited by an ageing database and
trainee management system. The new information technology system launched in July
2010 will now give Tranzqual the ability to track and monitor all aspects of its business
more closely. The evaluation team has confidence that the organisation’s ability to monitor
and track its performance will be greatly enhanced as staff become familiar with and gain
the skills to use the new tools available.
The information available to the evaluation team described overall organisation
performance only and noted, for example, trainee achievement across industry sectors and
qualifications, thus limiting the organisation’s ability to identify specific areas of high or
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low industry training performance. This lack of detail has limited the organisation’s selfassessment capability.
The evaluation team noted many recent changes within the organisation, designed to
improve Tranzqual’s performance in several areas. For example, Tranzqual has introduced
tighter and more specific requirements for its registered workplace assessors to improve the
quality of assessment and the percentage of assessments that meet the national standard.
More consistent self-assessment processes that lead to worthwhile improvements are
needed across all areas of the organisation to justify a Confident rating.
ITO response
Tranzqual provided a substantial response on 23 September 2010, indicating they did not
accept factual accuracy. NZQA has considered this submission and made some
adjustments.
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Findings2
1.1 How well does the ITO understand and meet the needs of
industry, learners and government?
The rating for performance in relation to this key evaluation question is Good.
The rating for capability in self-assessment for this key evaluation question is Good.
Tranzqual currently has a number of industry advisory groups that meet regularly to advise
the organisation on current issues in the various industry sectors, and are actively involved
in the qualification development process. These arrangements have been working well and
have been in place for some time; however, Tranzqual has been moving towards working
more directly with employers through its expanded regional training advisor network, and
using the regional training network to further improve how it stays current with industry
needs. Tranzqual is currently working closely with 26 companies.
Tranzqual has published three of its six industry sector skills strategies. This has resulted in
sound, in-depth information which will inform the organisation and other interested parties
as to the current and future skills and knowledge needs in these sectors. While the
remaining three sector skills strategies are not yet available, they are being prepared for
publication currently. Tranzqual is currently working jointly with MITO and InfraTrain to
develop a joint transport sector skills strategy. Tranzqual has expanded its regional training
advisor network over recent times, from approximately five to 13 staff, and this has resulted
in an improved connection with employers and an improved ability to more directly meet
their needs.
Tranzqual has contracted with a research company over the past three years to conduct
extensive and comprehensive surveys of its trainees and client companies. The results of
these surveys indicate overall satisfaction, for example with training arrangements, by both
trainees and companies, indicating that their needs are well met. The evaluation team
contacted a number of stakeholders for their views, with the general consensus being one of
satisfaction. Some concern was expressed in these interviews about changes taking place
within Tranzqual, specifically relating to tightening the requirements for workplace
assessors in order to raise the quality of assessment. The evaluation team does not consider
this to be a major concern, perhaps rather indicating that further clarification of the
requirements for workplace assessors is required.
The evaluation team noted that Tranzqual demonstrated a clear focus on, and engagement
with, current government tertiary education strategies. Staff said that some recent changes
and developments are still in progress and their effectiveness is not yet as fully apparent as
would be expected, such as shifting the focus from achievement of Limited Credit
Programmes (LCPs) to that of national qualifications.
2
The findings in this report are derived using a standard process and are based on a targeted sample of
the organisation’s activities.
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1.2 What is the value of the outcomes for employers and their
trainees?
The rating for performance in relation to this key evaluation question is Good.
The rating for capability in self-assessment for this key evaluation question is Good.
Tranzqual’s past focus has been on developing LCPs for its industry sectors rather than
providing and arranging training primarily for national qualifications. This has been an
appropriate response in the majority of cases where employers have identified LCPs as the
preferred format. In some specific situations, LCPs have been set as minimum
requirements in transport tender documents, such as those required by the Ministry of
Education for school bus contracts. Tranzqual staff indicated that, in some cases, tenders
specify that company commitment to training towards national certificates is also preferred.
Some company managers spoken to during the evaluation expressed a strong commitment
to achieving national qualifications and reported the good outcomes gained for their staff
and their businesses.
The LCPs have been highly valued, as demonstrated by the 80-90 per cent achievement and
completion rates. However, the resulting outcome has been that very few trainees who
signed on to the full national qualification programmes have completed them, with a high
percentage of trainees completing only one or two LCPs, and only 16 per cent completing
the national certificate included in their industry training agreement.
Trainees and employers confirmed that training itself has value and has added value to
workplace and career prospects, with 95 per cent of companies surveyed stating that their
investment in training has been worthwhile. Trainees’ comments included, “…already the
qualifications I have done have been a great asset in my job”. However, national
qualifications have not been highly valued in all sectors. Tranzqual’s self-assessment
processes indicate that this is in part due to a training culture that is still developing in some
industry sectors.
As already noted, Tranzqual has commissioned a number of client surveys to ascertain the
value added from training as part of meeting the needs of its client group. This has been a
thorough and sound process and shows that, overall, training is highly valued, with shorter
programmes currently being valued more than the longer national certificates.
1.3
How well do trainees achieve?
The rating for performance in relation to this key evaluation question is Good.
The rating for capability in self-assessment for this key evaluation question is Adequate.
The achievement rate of national qualifications across all sectors as at the end of 2009 was
16 per cent, as reported by the Tertiary Education Commission (TEC). This is significantly
below the sector average of 41 per cent. The achievement of LCPs for the same time period
was above 80 per cent. This in itself is a very high rate of achievement. Tranzqual has
made significant strategic shifts to focus on raising the achievement rate for national
qualifications. However, to some extent this is hampered by employers’ and trainees’
preference for shorter periods of training such as is provided by LCPs. Tranzqual’s
strategies and processes to ensure that national certificate achievement rates are lifted
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include translating the national certificates into sequential modules so that progression is
clear towards completing full qualifications. The challenge for Tranzqual will be in its
ability to influence the development of a culture of ongoing training and lifelong learning
across its industry sectors, to ensure that trainees continue in training and complete the
necessary modules that make up a national certificate. Over the past three years, Tranzqual
has also developed a series of tools to assist businesses to improve their capability in
training and assessing.
The effectiveness of Tranzqual’s new database in monitoring how well trainees are
achieving was demonstrated at this evaluation with the production of a highly detailed
performance report, showing the achievement rates of national certificates in each industry
sector. This report showed that national certificate achievement rates at the time of this
evaluation are sitting at 23 per cent. This indicates that certificate achievement rates have
lifted 7 per cent in the past eight months, a commendable improvement.
Management and board action taken to improve achievement rates in national qualifications
includes investment in an intensive review of the Tranzqual suite of national qualifications
to align them more closely to industry needs. The evaluation team saw evidence of a
genuine shift in planning and thinking within Tranzqual to refocus on the achievement of
national qualifications, and the team is confident that the organisation’s strategies are well
developed and are highly likely to lead to meaningful improvements in trainee
achievements.
1.4 How effective is the training arranged by the ITO?
The rating for performance in relation to this key evaluation question is Adequate.
The rating for capability in self-assessment for this key evaluation question is Adequate.
Past achievement indicates that training arranged by Tranzqual through training providers
has been more effective than training arranged directly with companies. This was
evidenced by Tranzqual primarily through the respective training programme completion
rates. Staff interviewed indicated that this disparity is largely because a culture of ongoing
training is not yet well established in many of its industry sectors.
For the past three years, Tranzqual has been in the process of shifting its focus from
arranging training primarily through registered private training establishments towards
working more directly with companies. The intention of this shift is to develop closer
relationships with companies in order to meet training needs more specifically and directly,
and to help facilitate the development of a culture of training. Tranzqual has been
developing the capacity of its regional training advisor network to conduct training needs
analysis, to more clearly assess a company’s capacity to train, and to help develop that
capacity in order to lift the completion rates of industry training agreements. At this stage,
it is too soon to draw definitive conclusions on the effectiveness of this strategy.
Tranzqual has spent considerable time and effort developing a model to evaluate contracted
training providers to establish clear expectations and standards of quality. Staff interviewed
at this evaluation indicated that this was a work in progress and insufficient data was
available yet to determine the effectiveness of this model.
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Tranzqual is also trying different strategies with workplace assessors in order to raise the
quality of assessment. Currently, approximately 50 per cent of workplace assessorsubmitted samples do not meet the national standard, which is an unacceptably low level.
Trainees and employers have a fair expectation that those assessed as competent in a skill or
knowledge area are in fact competent. With 50 per cent of assessments not meeting the
national standard, this expectation is not met.
Evidence presented at this evaluation indicated that training achievement data is reviewed
at the level of overall achievements within each industry sector, rather than within each
qualification. This has severely limited the organisation’s ability to analyse the
effectiveness of training arranged in each industry or qualification. Good use of the
recently established database and trainee management system will greatly enhance
Tranzqual’s ability to monitor and track the effectiveness of training at a more specific
level.
The evaluation team considers that the organisation’s shift in focus to national certificates
and other strategies under way that place a higher focus on the quality of assessment and
resources, including the new database, are highly likely to have a positive influence on the
effectiveness of the training arranged by Tranzqual.
1.5 What is the quality of the assessment being undertaken towards
industry standards and qualifications?
The rating for performance in relation to this key evaluation question is Adequate.
The rating for capability in self-assessment for this key evaluation question is Good.
Over the past three years, Tranzqual’s workplace assessors’ assessment moderation results
have improved, indicating that the organisation’s performance and self-assessment practices
have also improved.
Tranzqual has a moderation plan and schedule spanning the years 2008-2010. In the past,
this has involved visiting accredited training providers and workplace assessors to review
and moderate assessment practice and outcomes. Moderation staff interviewed at this
evaluation indicated concern at the slow rate of improvement to assessment practice and the
fact that approximately 50 per cent of submitted assessments are deemed not to have met
the national standard. Tranzqual’s moderation team has recently changed its methodology
to review assessment judgments and material at national office to improve consistency and
to subsequently work in more depth with those assessors deemed to be furthest from the
national standard. Tranzqual’s moderation team indicated that this approach is new and,
while they expect that it will bring about significant improvements, it is still too early to see
indications of improvement.
Where Tranzqual’s registered workplace assessors are assessing against unit standards
owned by other standard-setting bodies, they have been rated as assessing at the national
standard in the majority of cases. However, NZQA’s Tertiary Assessment and Moderation
team has expressed some concern regarding Tranzqual’s assessment plans as submitted to
NZQA for national external moderation. This concern is based on the fact that some unit
standard assessments within systems where there have been assessment issues in the past
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have not been included in the assessment plan, and yet a significant number of trainees are
being assessed against these unit standards.
Tranzqual’s self-assessment processes include comparing moderation results against
previous years, and there are processes in place for reviewing the effectiveness of internal
and external moderation. Evidence presented at this evaluation indicated that assessment
performance has improved over the past two years.
While there are some significant gaps, such as a high proportion of assessments not meeting
the national standard in some cases, the evaluation team considers that the steps being taken
currently are highly likely to lead to significant improvements in this area, as evidenced by
improvements gained in the past three years.
1.6 How well does governance and management support trainee
achievement?
The rating for performance in relation to this key evaluation question is Good.
The rating for capability in self-assessment for this key evaluation question is Good.
The board and senior management of Tranzqual have created an environment where staff
feel valued. Staff and management interviewed at this evaluation showed a clear passion
and commitment to their industry sectors, to industry training, and to continuous
improvement. Tranzqual has been rated very highly by the JRA (John Robertson
Associates) Best Workplaces Survey; in 2008 it rated in the top ten and in 2009 in the top
five. Recent organisational culture surveys conducted by a research company have shown
significant shifts towards positive attributes and attitudes at Tranzqual. Tranzqual has
dramatically reduced staff turnover, from 80 per cent in 2007 to 10 per cent in 2009.
Comments from staff, senior management, and board members indicate that there are open
and frank lines of communication throughout the organisation. The senior management
team receives monthly reports from staff, and in turn the board receives quarterly reports on
organisational performance. The evaluation team noted the effectiveness of both the
reporting process and level of detail contained within these reports. While reporting on
trainee completion rates has in the past been hampered by the previous student management
system, since the launching of the new information technology system in July 2010,
monitoring and reporting at a more detailed level has greatly improved.
Tranzqual’s management is consciously employing staff with the appropriate mix of
strategic and operational abilities to meet future organisational needs. As already noted, the
board has in recent years approved significant projects such as the $1.3 million upgrade of
the information technology system. This has been a major investment in both time and
money, and it will take some time for the organisation to gain the full benefit from this
resource.
Tranzqual has for the past two years invested in fast-tracking the redevelopment of national
certificates to improve their fit to industry requirements and to meet the requirements of the
different sector skills strategies. This process has been informed by the investment in
improved internal research capability and a commitment to carrying out annual industry
surveys on stakeholder satisfaction.
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The regional offices of Tranzqual have a good level of communication with the national
office and operate in a consistent and coherent manner. Regional staff indicated that they
are well supported, with clear lines of communication, and have clear expectations placed
on their performance. The evaluation team saw evidence of an effective organisational
culture which encourages staff to review and examine their performance and to explore
improvements in their roles.
The evaluation team noted that Tranzqual has made a strategic shift over the past three
years, from working primarily with registered private training establishments for arranging
off-job training, to working more closely and directly with companies. The purpose of this
shift in focus has been to improve the ITO’s direct relationships with companies in order to
better meet their training needs. To facilitate this goal, Tranzqual has increased its regional
staff numbers from approximately five to 13. Appropriate strategies and processes have
been put in place to enable Tranzqual regional staff to improve how they ascertain
companies’ capacity to train, as well as to support companies to build this capacity. This
approach is sound and is bringing about changes to strengthen the training culture across
Tranzqual’s industry sectors.
Recent changes, such as the new database and the strategic shift of focus to work more
closely with employers over the past three years, are highly likely to increase the focus on
trainee achievements and highly likely to increase the completion rates of national
qualifications.
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Focus Areas
This section reports significant findings in each focus area, not already covered in Part 1.
2.1 Focus area: Commercial Road Transport
The rating in this focus area for ITO performance is Good.
The rating for capability in self-assessment for this focus area is Good.
2.2 Focus area: Passenger Services
The rating in this focus area for ITO performance is Good.
The rating for capability in self-assessment for this focus area is Good.
2.3 Focus area: Warehousing and Logistics
The rating in this focus area for ITO performance is Good.
The rating for capability in self-assessment for this focus area is Good.
2.4 Focus area: Stevedoring and Ports
The rating in this focus area for ITO performance is Good.
The rating for capability in self-assessment for this focus area is Good.
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Recommendations
There are no recommendations arising from the external evaluation and review, other than
those implied or expressed within the report.
Further actions
Because NZQA is Not Yet Confident in Tranzqual ITO’s capability in self-assessment,
NZQA will contact the organisation to agree appropriate actions aimed at achieving a level
of at least Confident in capability in self-assessment.
Progress toward improvement will be monitored by NZQA and a further EER scheduled at
an appropriate time.
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Appendix
Regulatory basis for external evaluation and review
In 2009 NZQA introduced the evaluative approach to quality assurance in the tertiary
education sector, consisting of self-assessment and external evaluation and review. This is
applied in the quality assurance of course approvals and accreditations under sections 258
and 259 of the Education Act 1989, as well as for PTE registration under Part 18 of that
Act.
The NZQA Board also published policies and guidelines for the conduct of external
evaluation and review of ITOs on 27 May 2010. NZQA relies on ITOs to build the selfassessment and external evaluation and review model into their infrastructure. ITOs will
be evaluated on their infrastructure and use of the model in the following ways:
•
Advising Ministerial recognition of an ITO under the Industry Training Act, 1992
•
Accepting arrangements for monitoring and assessing of industry training under
section 10 of the Industry Training Act, 1992
•
Registering standards on the Directory of Assessment Standards
•
Awarding consents for ITOs (or their assessors) to assess against standards on the
Directory of Assessment Standards under section 253(1)(c) of the Education Act,
1989
•
Applying course approval criteria where ITOs are course owners.
External evaluation and review is also used by NZQA as a monitoring and evaluation tool,
with the outcomes of these processes informing Tertiary Education Commission decisions
relating to re-recognition of an ITO. In addition, external evaluation and review reports
are one contributing piece of information in determining future funding decisions in
relation to an investment plan agreed between an ITO and the Tertiary Education
Commission. The understandings and expectations for the implementation of ITO quality
assurance are set out in a protocol to the Memorandum of Understanding between NZQA
and the Tertiary Education Commission.
This report reflects the findings and conclusions of the external evaluation and review
process, conducted according to the policies and criteria approved by the NZQA Board.
The report identifies strengths and areas for improvement in terms of the ITO’s
performance and capability in self-assessment.
External evaluation and review reports are public information and are available from the
NZQA website (www.nzqa.govt.nz).
Information relevant to the external evaluation and review process is summarised in the
publication Policy and Guidelines for the Conduct of External Evaluation and Review:
http://www.nzqa.govt.nz/providers-partners/registration-and-accreditation/external-evaluationand-review/policy-and-guidelines-eer/introduction/
Two other documents explain how the process is applied to ITOs: EER Policy and Guidelines –
ITO Supplement and Evaluation Indicators for Industry Training Organisations. These
17
documents are available at: http://www.nzqa.govt.nz/providers-partners/registration-andaccreditation/external-evaluation-and-review/policy-and-guidelines-for-eer-ito/introduction/
NZQA
Ph 0800 697 296
E eeradmin@nzqa.govt.nz
www.nzqa.govt.nz
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