Requirements Elicitation:
Part 1: The 5 No-No’s
Presented by: Sola Oduko
March 2012
Precision meets Expertise.
CONTENTS
1
Elicitation - definition
2
Requirements Elicitation Techniques
3
5 No-No‟s
4
Wrap Up and Next Steps
Learning Objectives
•
•
•
•
Understand what requirements elicitation is
Discuss certain elicitation techniques
Recognize five No-No‟s for requirements elicitation
Agree next steps
What is Elicitation?
• The practice of drawing out data, information,
contents, news, ideas from one or more
stakeholders, in order to better understand their
needs
Elicitation Techniques
•
•
•
•
Documentation Analysis
Interview
Survey / Questionnaire
Workshop
So, What Should One Avoid When
Eliciting Requirements?
5 No-No’s
1. Do not ask „what are your requirements”
– Do not make people feel that their requirements are
wrong
– Do not expect to hear words like „my requirement
is…‟ Requirements are more subtle – you have to
listen for them
5 No-No’s
2. Do not come into a meeting without doing your
homework/preparation
5 No-No’s
3. Do not simply take the 'wants' of the client,
without understanding their need, through the
“why” questions
5 No-No’s
4. Do not push your own point of view; that is, having
preconceived notion of their needs
– Do not ask leading questions
– Be impartial/neutral with integrity
5 No-No’s
5. Do not start a session without agreeing on ground
rules
– Do not interrupt, be judgmental, allow distractions,
start or end late, look intense
Review: 5 No-No’s
1. Do not ask „what are your requirements”
– Do not make people feel that their requirements are wrong
– Do not expect to hear words like „my requirement is…‟ Requirements are
more subtle – you have to listen for them
2. Do not come into a meeting without doing your homework/preparation
3. Do not simply take the 'wants' of the client, without understanding their need,
through the “why” questions
4. Do not push your own point of view; that is, having preconceived notion of their
needs
– Do not ask leading questions
– Be impartial/neutral with integrity
5. Do not start a session without agreeing on ground rules
– Do not interrupt, be judgmental, allow distractions, start or end late, look
intense
Wrap Up And Questions
Thank you for attending!
For further information please visit
us at www.procept.com
or
Send us an e-mail at
info@procept.com
Precision meets Expertise.
Collaborating with a common understanding
of requirements
Requirements Elicitation:
Part 1: The 5 No-No’s
inteGREAT -Requirements
Lifecycle Management
Bob.Savelson@eDevTech.com
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Standard output to chose from
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Questions?