© 2014 SAP SE or an SAP affiliate company. All rights reserved.
SAP Solution Brief
Solution Extensions
SAP Extended Enterprise Content
Management by OpenText
Objectives
Solution
Benefits
Quick Facts
Content Management for
SAP® Business Suite powered
by SAP HANA®
Objectives
Solution
Benefits
Quick Facts
Link all types of content to
workflows and processes
Link all types of content to
workflows and processes
SAP® applications are critical to driving core processes and generating
transactional data. But what about the enormous volume of unstructured
content – including e-mails, photos, videos, presentations, and paper
documents – that comprise so much of everyday communications?
What if you could intelligently link this content to software-driven workflows
and processes?
By uniting structured and unstructured data,
you can create content-enriched business
processes that empower employees and
partners to access information quickly,
collaborate efficiently, and support compliance. So when a customer calls for support,
the agents can get a 360-degree view of all
customer information, reducing the time to
answer and act while improving the customer
experience.
With the SAP Extended Enterprise Content
Management (SAP Extended ECM) application
by OpenText, you can bridge the gap between
your business processes and the volumes of
unstructured information people generate
outside of them. Integrated with the SAP
Business Suite powered by SAP HANA®,
SAP Extended ECM allows you to manage
the unstructured content lifecycle within the
context of business processes and make this
critical information available to people who
need it. As content is created and changed,
changes are reflected in the processes within
SAP Business Suite powered by SAP HANA in
real time.
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© 2014 SAP SE or an SAP affiliate company. All rights reserved.
Objectives
Solution
Benefits
Quick Facts
Centrally store and manage all
content attached to processes
Centrally store and manage all
content attached to processes
Empower people to conduct
business in real time
Simplify IT
Enhance industry and
line-of-business processes
SAP Business Suite powered by SAP HANA
acts as a foundation for innovation for your
business by greatly simplifying your IT
landscape and providing a redefined user
interface for instant insight to action. At the
same time, it empowers you to manage all
mission-critical business processes – such as
planning, execution, reporting, and analysis –
in real time using live transactional data.
And when you deploy SAP Business Suite
powered by SAP HANA with SAP Extended
ECM, you can realize even greater value
from your investment. For example, you
can incorporate relevant, unstructured
content into core business processes, as
well as centrally manage unstructured and
structured content. The software provides a
content management platform that’s natively
integrated to run with SAP Business Suite
powered by SAP HANA. This platform acts
as a single content repository for all content
attached to business processes and as a
dynamic environment for content sharing.
Continued on next page
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© 2014 SAP SE or an SAP affiliate company. All rights reserved.
Objectives
Centrally store and manage all
content attached to processes
Empower people to conduct
business in real time
Simplify IT
Enhance industry and
line-of-business processes
Solution
Benefits
What does this mean for your business?
Now your employees can quickly retrieve
content from any authorized source, view it
through an SAP software or Web interface,
and share it as needed. Content-centric
processes become more efficient because
your unstructured content is readily accessible within the context of business processes
and transactions. You can also embed
unstructured content to enrich any process
supported by SAP software, with related
metadata automatically uploaded.
Quick Facts
In addition, SAP Extended ECM provides
tools – including shared workspaces and
support for approval workflows, discussions,
projects, tasks, forums, and notifications –
that enable your employees to brainstorm,
develop, share, comment on, and approve
any unstructured content. And because SAP
Extended ECM integrates with the Microsoft
Office suite of applications, your employees
can have a complete view of – and ready
access to – collaborative communications.
As a DoD 5015.2–certified ECM solution, SAP Extended
ECM can help you ensure regulatory compliance and
reduce legal risk.
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© 2014 SAP SE or an SAP affiliate company. All rights reserved.
Objectives
Solution
Benefits
Quick Facts
Empower people to conduct
business in real time
Centrally store and manage all
content attached to processes
Empower people to conduct
business in real time
Simplify IT
Enhance industry and
line-of-business processes
SAP Extended ECM provides tools – including
shared workspaces and support for approval
workflows, discussions, projects, tasks,
forums, and notifications – that enable your
employees to develop, share, comment on,
and approve any unstructured content. For
example, within a workspace, they can attach
unstructured content to processes supported
by SAP Business Suite powered by SAP
HANA, as well as:
•• View the status of workflows through a
dashboard and integrate them with more
complex workflows that are based on SAP
software
•• Scan paper documents to a content repository – and slash costs by reducing physical
storage needs
•• Store key historical content in a secure
archive
•• Handle digital rights management for
confidential and sensitive documents
•• Transform content into different formats
and distribute it for follow-up and approval
•• Decrease database backup time and
optimize system performance
•• Share and collaborate around processes
and content with ease
•• Integrate with the Microsoft Office suite
of applications and Microsoft SharePoint
for a complete view of – and access to
– communications
Remote workers can also access content
offline, so they can remain productive while
on the go. Offline changes are synchronized
when the user finds a connection.
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© 2014 SAP SE or an SAP affiliate company. All rights reserved.
Objectives
Solution
Benefits
Quick Facts
Simplify IT
Centrally store and manage all
content attached to processes
Empower people to conduct
business in real time
Simplify IT
Enhance industry and
line-of-business processes
If you want to take control of the unstructured
content stored in application silos throughout
your operating environment, SAP Extended
ECM can help. It acts as a unified content
repository so you can rein in all of the ad hoc
solutions currently being used to access
and store data. In doing so, you can increase
data accuracy and timeliness while reducing
inefficiencies.
SAP HANA allows you to simplify IT by
running online transaction processing (OLTP)
and online analytical processing (OLAP) on
the same platform and in real time. And SAP
Extended ECM helps you leverage the power
of SAP HANA by integrating unstructured
content into the business processes to
streamline transactions and support true
insight to action. In addition, you can avoid
compliance risks when sensitive information
is created, shared, and stored outside of a
central data retention policy defined by IT.
SAP Extended ECM is one of many
solutions by SAP and OpenText
to address all of your content
management needs.
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© 2014 SAP SE or an SAP affiliate company. All rights reserved.
Objectives
Solution
Benefits
Quick Facts
Enhance industry and
line-of-business processes
Centrally store and manage all
content attached to processes
Empower people to conduct
business in real time
Simplify IT
Enhance industry and
line-of-business processes
SAP Extended ECM provides benefits across
processes for a wide range of operational
areas.
who write operating and repair manuals can
maintain version control – even if they don’t
use SAP software.
Optimize asset management
For example, it helps the asset-intensive
enterprise efficiently manage unstructured
content, including engineering drawings,
facility plans, and repair manuals. Because
the latest content is readily available to
engineering and maintenance staff, they can
take steps to achieve nonstop productivity.
In addition, the software can help enforce
document retention and disposition policies.
Using project workspaces, external engineers,
electricians, and others can access information while management maintains granular
security controls. Moreover, technical authors
Streamline case management
Adding SAP Extended ECM to the SAP
Investigative Management for Public Sector
package helps caseworkers securely manage
the case management lifecycle, from instigation and investigation to finalization, review,
and analysis. They can link the case files and
related content to SAP software transactions,
as well as apply the appropriate retention
policies. Whenever a new case is created,
an associated collaborative workspace is
automatically created, so stakeholders
share files and other information, both online
and offline.
Continued on next page
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© 2014 SAP SE or an SAP affiliate company. All rights reserved.
Objectives
Centrally store and manage all
content attached to processes
Empower people to conduct
business in real time
Simplify IT
Enhance industry and
line-of-business processes
Solution
Benefits
Deliver better, more consistent
customer service
You can capture, manage, and retrieve all
customer documents, even those originating
from non-SAP-based software, related to
processes supported by the SAP Customer
Relationship Management application –
independent of SAP software transactions. In
addition, you can consolidate documents from
various sources into different views, enabling
consistent access from all customer-facing
business processes. Your employees can view
a cross-application, folder-based, hierarchical
list of files and quickly retrieve content with
customizable navigation based on virtual
folder structures.
Quick Facts
Streamline project collaboration
and management
SAP Extended ECM integrates with project
management functionality in SAP Business
Suite powered by SAP HANA, easing information transfers. When a project starts, SAP
Extended ECM links structured information
created within SAP software – such as orders,
contracts, and invoices – to a collaborative
workspace. From this workspace, participants
can develop and share unstructured content,
invite team members, and place content
under records management, as well as use
personalized project pages, discussion
forums, approval workflows, notifications,
and polls. Links between information and
transactional data in SAP software improve
traceability, access, and compliance.
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© 2014 SAP SE or an SAP affiliate company. All rights reserved.
Objectives
Benefits
Solution
Quick Facts
Realize the benefits
Realize the benefits
An undisciplined approach to content
management only exacerbates information
overload. Fortunately, you can use SAP
Extended ECM to minimize the explosion
of content within your organization. At the
same time, the software helps you improve
efficiency and reduce risk – all while satisfying legal regulatory requirements for records
management.
With SAP Extended ECM, you can:
•• Eliminate the need for additional
repositories and simplify the IT landscape
– by connecting content and processes
supported by SAP Business Suite powered
by SAP HANA
•• Improve content visibility and role-based
access – so employees can manage work
more quickly and effectively
•• Manage large volumes of information with
ease – by controlling document versions,
streamlining collaboration, and archiving or
destroying content
•• Make content more accessible across
the company – by granting 360-degree
visibility into customer and transaction data
•• Empower employees to determine the
context and relevance of content – by
associating transaction metadata
•• Enable collaboration across organizational silos – through embedded, usercentered tools
•• Help ensure regulatory compliance and
reduce legal risk – by using a DoD 5015.2–
certified ECM solution that applies records
management classifications to documents
automatically so that the classifications are
performed accurately
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© 2014 SAP SE or an SAP affiliate company. All rights reserved.
www.sap.com
Objectives
Solution
Benefits
Summary
The SAP® Extended Enterprise Content Management application by OpenText is a content
management platform that is natively
integrated to run with SAP Business Suite
powered by SAP HANA®. Use it to simplify
your IT landscape and manage unstructured
content and structured data more effectively
– and give business users content-enriched
business processes that enhance collaboration, accelerate information access, and
support regulatory compliance.
Objectives
•• Manage unstructured content
•• Enable global collaboration
•• Relate unstructured content to relevant
transactions that are based on SAP
software
•• Minimize the proliferation of content silos
•• Store and track content for compliance
Quick Facts
Solution
•• Link unstructured information to structured
data
•• Develop, share, comment on, and approve
unstructured content
•• Make relevant content available via
Microsoft Office
•• Control the content lifecycle
Benefits
•• Accelerate processes by integrating
relevant content
•• Enhance decision making and processes by
giving people relevant content
•• Improve collaboration and communication
with workspaces that centralize information
•• Constrain the growth of content repositories
and IT complexity
•• Mitigate legal and regulatory risk by making
content accessible for compliance
Learn more
Visit www.sap.com/pc/tech/enterprise
-information-management/software
/enterprise-content-management/index.html.
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Studio SAP | 30873enUS (14/09)
© 2014 SAP SE or an SAP affiliate company. All rights reserved.
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