JUNE/JLUY 2011 FOR BUSINESS VOLUME 10, ISSUE 3 USA $3.95 CANADA $6.95 HOME GROWN THE EUGENE AREA ESTABLISHES ITSELF AS A FOOD-PROCESSING HUB THE EUGENE AREA CHAMBER OF COMMERCE: Celebrating…Promoting…Informing Business Publisher Banking on Your Terms David Hauser, CCE contents Vicki Gray, Sr. V.P. Lane County Business Development Team Leader G reater Eugene Editor Susan G. Miller, Director of Publications & Information Systems J U N E /J U LY 2 0 1 1 Eugene Chamber Executive Committee Working Capital LLC 6 Eugene establishes itself as a thriving center for the food processing industry because of companies with both strong family leadership and local networks. Pictured: Mike Wooley of Long’s Meat Market, Dick Turanski of GloryBee Foods, Stephanie Gibson of Lochmead Dairy and Dennis Herbert of Emerald Fruit & Produce. Payroll R emot e D ep osi t Marvin Re’Voal, Chair Pacific Benefit Planners JUNE/JlUY 2011 COVER STORY >> FOR BUSINESS VOLUME 10, ISSUE 3 USA $3.95 CANADA $6.95 Sheryl Balthrop, Chair-Elect Gaydos, Churnside & Balthrop PC Ann Marie Mehlum, Vice Chair Summit Bank Eric Forrest, Past Chair Pepsi Cola Bottling of Eugene Advertising Art direction and design by Asbury Design www.asburydesign.net It only makes sense that the business partners you deal with day in and day out, like Pacific Continental banker Vicki Gray, are fluent in the language of your business. At Pacific Continental, our bankers not only speak small business with the agility of a CFO, they’re experts in delivering the financial services you need, when you need them…on your terms. EUGENE / SPRINGFIELD PORTLAND / VANCOUVER SEATTLE / BELLEVUE Eugene Area Chamber of Commerce 541.484.1314 Photography by David Loveall Photography www.loveallphoto.com HOME GROWN FEATURES THERIGHTBANK.COM $PAC-012_EugeneChamber_4C_7.375x4.8125_June2011.indd 1 Eugene Chamber members offer a wide variety of places to eat and catering services. 3/31/11 10:36 AM PAC-012 ~ Eugene Chamber ~ 4C ~ 7.375” x 4.8125”~ June 2011 ~ Vicki Gray Asbury Design 541.344.1633 Content Editor THE EUGENE AREA ESTABLISHES ITSELF AS A FOOD-PROCESSING HUB 12 541-686-8685 Design/Layout Tracy Ilene Miller THE EUGENE AREA CHAMBER OF COMMERCE: CElEBRATiNG…PROMOTiNG…iNFORMiNG BUsiNEss Printing TechnaPrint, Inc. 541.344.4062 14 COLUMNS/ DEPARTMENTS Why the food processing industry remains the local economy’s bread and butter. 17 22 BUSINESS NEWS 15 SnoTemp Cold Storage’s name change brings a huge shift in business. OPINION: Why a new future needs to be built for the food industry. Jason Lafferty talks about SnoTemp’s sucess the past five years. Page 15 Eugene Area Chamber of Commerce 1401 Willamette St. Eugene, OR 97401 541.484.1314 Open for Business: A publication of the Eugene Area Chamber of Commerce (USPS978-480). Open for Business is published bimonthly by the Eugene Area Chamber of Commerce in February, April, June, August, October and December. Circulation: 4,700. Open For Business © 2011 The subscription price is $25, included in membership. Periodicals Postage Paid at Eugene, OR. ADVERTISER INDEX 12 19 8 14 16 21 6th Street Grill bell + funk Cafe Yumm Cascade Health Solutions Chambers Productions Eugene Area Radio Stations (EARS) 23 20 4 19 2 24 13 Eugene Airport Evergreen Roofing Hershner Hunter LLP Imagine Group Isler CPA Kernutt Stokes Brandt Marche 13 11 12 12 2 18 20 Mookie’s Northwest Grill Oregon Community Foundation Oregon Electric Station Rodeo Steakhouse Pacific Continental Bank SCORE Servicemaster 17 13 18 17 Siuslaw Bank Soup Nation Summit Bank The Inkwell POSTMASTER: Send address changes to Eugene Area Chamber of Commerce, P.O. Box 1107, Eugene, OR 97440-1107 YOUR CH A MBER WOR K ING FOR YOU Eugene Chamber/Business Oregon Provide Local Manufacturers International Trade Assistance SHE’LL HELP YOU KEEP YOUR The Eugene Chamber and Business Oregon recently partnered to provide 30 area manufacturers and exporters support and encouragement around exporting Oregon products to the European Union and Mainland China. The day-long program featured one-on-one counseling with overseas representatives for the European Union, Mr. John Worthington, IBT Partners, based Paris, France and Paul Swenson, The China Hand, based in Shanghai, China followed by a seminar on trade opportunities in those regions. Chamber Recognizes Local Education Champions INTELLECTUAL PROPERTY SAFE AND SECURE Carrie Hellwig Christopher ATTORNEY In today’s business environment, some of your most valuable property may not have a physical address or sit in a warehouse. Whether it’s an idea, a trademark, a strategic partnership, or a licensing agreement, it has material value, and should be protected. With intellectual property (IP) skills honed at one of Silicon Valley’s top law firms, there’s probably not a software or patent license or a manufacturing agreement Carrie Hellwig Christopher can’t master. And as a general business and transactions attorney who has worked in-house for technology companies, she melds the high-level thinking of IP law with the day-to-day practicalities of business, enabling clients to effectively manage risk and accomplish their business objectives. Whether your business is global or homegrown, on-line or in development, it’s reassuring to know you don’t have to go to Portland to unlock expert IP advice and protection. Focus on your business and leave the legal issues to us. 180 East 11th Avenue 4 OPEN FOR BUSINESS | | Eugene, Oregon | 97401 | 541-686-8511 EUGENE AREA CHAMBER OF COMMERCE | hershnerhunter.com ACE Award winners from the Bethel School District gather after the event. John Worthington, IBT Partners; Alexa Hamilton, Business Oregon; Dana Shannon, Business Oregon; Paul Swenson, The China Hand. Over 500 local educators, business and community leaders turned out last month for the 6th Annual A Champion in Education (ACE) Awards ceremony. Spearheaded by the Eugene and Springfield Chambers of Commerce and presenting sponsor Oregon Community Credit Union, the ACE Awards honor administrators, classified staff, teachers and volunteers in the Bethel, Eugene and Springfield school districts. Thanks to the generous donation made by Oregon Community Credit Union, each ACE Award winner receives a monetary award for their school. Over the past six years the event has provided over $70,000 in financial support to schools throughout Eugene and Springfield. Eugene Chamber Excels at Business-to-Business Networking Opportunities Networking is one of the most crucial skills any growing business must have. It is an effective and inexpensive way to grow business by meeting the key people who could become your clients, suppliers and support systems. That is why the Eugene Chamber provides over 80 quality networking events and opportunities each year. Last month‘s Greeters Showcase and After Hours that featured 66 exhibitors and more than 600 attendees was yet another example of the Eugene Chamber’s ability to provide outstanding opportunities for business connections. InnSight Management Group was one of the exhibitors that welcomed Showcase attendees to their booth. J U N E /J U LY 2 0 1 1 | OPEN FOR BUSINESS 5 COVER STORY Local Market Eugene establishes itself as a thriving center for the food-processing industry because of companies with both strong family leadership and local networks I By Tracy Ilene Miller Photo by David Loveall n the late 1980s, more than a recession gave local beef ranchers little incentive to raise livestock. The health movement that hit the country rejected beef, and negative news coverage on its consumption hit the industry hard. It wasn’t until the early 1990s, says Mike Wooley of Long’s Meat Market, that some benefits of eating meat and the nutrients it provided led to a consumer turnaround. By then, Wooley says, meat processors close to home had shut down and the ranchers were few. “It got to a point that there wasn’t a reason to raise livestock,” Wooley says. “And we didn’t have processors close to the Eugene boundary — both closed down for a period of time.” A decade later, once consumption of beef shot back up, the two proces- sors — Mohawk Valley Meat and Bartels Meat Company — close to home did open again, and Wooley made a commitment to support them any way he could, to ensure their viability. “It is important to have those facilities within our boundaries so we are not having to buy from California,” Wooley says. And that goes for the local Dick Turanski of GloryBee Foods, Dennis Herbert of Emerald Fruit & Produce, Stephanie Gibson of Lochmead Dairy and Mike 6 OPEN FOR BUSINESS Wooley of Long’s Meat Market. ranchers as well. “We set out to do as much locally as we could with them, and now we’ve secured strong relationships with ranchers. It has got to the point | EUGENE AREA CHAMBER OF COMMERCE where they could sell to a bigger processor, were the financial investors of Lochmead processing plant for the past two and half it to create electricity. Operation began late but they say, ‘I want to take care of you.’ You Farms, Stephanie Gibson counts herself as years and ran the ice cream room for one and last year, with a design to produce enough a half years before that. electricity to power 300 homes. have to feel pretty good about them wanting one of the highly involved fourth-generation to take care of your business that way.” relatives (sandwiched between the third- The kind of care and attention the compa- “In Junction City, we grew up among generation owners and the fifth-generation ny, which employees more than 500 people, farmers who appreciate the land, and have a Our community, Wooley says, is strong in protecting its own and supporting its up-and-comers) running the company and its wants to practice is what makes Oregon value all their own,” Gibson says. That value businesses, and that’s not only in ranching interests. and Eugene the perfect place, Gibson says, included an appreciation of calculated risk, because this region is focused on taking care like investing in technology, solar panels at of the land. the Dari Marts, biodigesters — and accepting and meat processing. The food production Those interests include a farm, which businesses of Lane County have survived and launched it all in 1941, a dairy of 660 cows, thrived in part because they are largely made a dairy processing plant, more than 40 Dari “You don’t have to be extremist to do the new products. up of family businesses working together in Mart convenience stores and the more re- right thing, to be smart in your management So, although Lochmead Farms maintains what is an evolving, growing industry of com- cent additions of Luna and Larry’s Coconut and daily operations,” Gibson says, “and peo- its own line of dairy and milk products, it panies that rely on each other and other com- Bliss and Cousin Jack’s Pasty Company. The ple are thrilled that we can provide power for jumped aboard the alternative milk market company built the dairy processing plant and 300 homes off our cows. Not all communities in its infancy, making dairy-free desserts for As well, it is in the story of each of these opened it, along with five Dari Mart stores, would support that.” local companies Turtle Mountain, for more family businesses that their size and ability in October 1965 to answer one of their first Gibson refers to the problem that troubles to change, in that distinctively independent business challenges – having more milk than all dairies – manure waste – that Lochmead way of Oregonians, enabled them to hit a it could sell. So, the decision was to bottle and Farms has dealt with in a way that marks it as “Through our fathers we have supported munity partners to stay strong and prosper. right path to innovation at opportune times in their histories, to ensure their longevity. A tradition of sustainability Including the great-grandparents who than 20 years, and Luna & Larry’s Coconut Bliss, which the dairy now owns. true innovator in its industry. The company the entrepreneur,” Gibson says of the third “The customer could then understand the contracted with Washington, D.C.-based generation, Buzz, Mike and older brother, complete chain that we were attentive to,” Revolution Energy Solutions to build an Jock. “We are not scared to try something says Gibson, who besides growing up in the anaerobic digester at the dairy that captures different. We’ve run almond, rice, coconut, business has been general manager of the the methane gas from the manure and burns and hemp; we like the challenge.” sell it themselves. The company makes intentional decisions “You don’t have to be extremist to do the right thing, to be smart in your management and daily operations and people are thrilled that we can provide power for 300 homes off our cows. Not all communities would support that.” that connect it to the community it lives in, Gibson says. So while it expands, it also ® EUGENE AREA CHAMBER OF COMMERCE son’s, Safeway and Fred Meyer became bigger, Herbert says, it forced out the independent grocer, prompting Emerald to shift gears. “We started focusing on food service, restaurants, schools, hospitals — and then we expanded our area, too,” Herbert says. “We now deliver to a larger radius, and to McDonald’s Wholesale, which covers a larger delivery radius than we do.” Emerald delivers as far south as Roseburg; north, to Sweet Home and Corvallis; east, to Oakridge; and west, to the coast, as far as Coos Bay. “We expanded delivery area, and we expanded our line, what we included, to make it more appealing to a restaurant, so they could order not just produce but dry goods and French fries/frozen goods, as well,” he says. Herbert says the next big challenge for his business is the national restaurant chains. Paralleling the situation with the grocers, Herbert says the chain restaurants rely on outside the local area, and instead buy in limit it sets on distribution. ideas and even sometimes going to borrow a Portland or Seattle. That has pushed Emerald cup of sugar, so to speak, when they’ve run harder to get involved in the community and out of an ingredient. to support farmers and other organizations to be the cost leader, the cheap guy on the “Eugene is a Mecca for food processors,” market,” Gibson says. “We believe in quality, Gibson says, “and that provides a way to net- “We’ve had good, strong relationships and there is a lot that comes with it.” the best it can. work with local companies, so you don’t have with our local growers for years,” Herbert By keeping itself small, Gibson says, the to go outside of the state to buy [ingredients]. says. “Like when we say that we are using company can pay good attention to training We have a networking system, and we sup- local corn, for instance, we have three or four and supporting its employees, to providing a port each other.” local corn growers, and we advertise when an item is local. Our customers know what they personal touch to its customers and to ensuring a fresh product. Maintaining that local connection are getting.” “Our brand is local, and that is the impor- Dennis Herbert experienced the close But produce is a tough business, Herbert tant thing,” Gibson says “For us, it’s a perish- industry relationships Gibson refers to when says. Not only do customers think the pro- able product, and we can say it is the freshest. he joined Emerald Fruit & Produce six years duce should be perfect, but people perceive Our dairy is only four miles from where we after his father established the company in that “grown locally” means “priced cheaper.” process, and we can get it to our customers 1962. He was 14 years old when the concrete “Some of those megafarms in California in 48 hours.” footings were poured, and now, he’s president, have so much acreage that they can produce his brother Randy is vice president and their quite a bit cheaper than with the 20, 40, and two sons and cousins work there, as well. 60-acre farms,” Herbert says. “We try to edu- As a result of that local focus, Lochmead | But as the regional chains such as Albert- panies, passing along customers, sharing making intentional decisions. We don’t try Look for us on Facebook! markets such as Mayfair’s and Harold’s. freshness, which comes at some cost for the “We believe strongly in our morals and Café Yumm! partners with local farmers to serve organic beans in every Yumm! Bowl.™ Emerald delivered produce to independent existing food distribution relationships maintains its attention to high quality and ® 8 OPEN FOR BUSINESS Stephanie Gibson Lochmead Farms stores were the company’s number one focus. Farms has developed strong relationships with many other local food-producing com- When he started, Herbert says grocery cate that it is better to buy local, the flavor J U N E /J U LY 2 0 1 1 | OPEN FOR BUSINESS 9 is better and for freshness, but it is also not cheaper.” But that doesn’t stop Emerald from favoring the local farmer and working harder to get their products distributed, like in the Farm to School Program the Bethel and Springfield school districts have opted into, to get as much local produce into school food. That prompted Emerald to craft plans to get more items delivered in winter. They now work, for instance, with local producers such as Thistledown Farms to pick the berries when they are at their best in summer, process the “I think it is important to keep our local economy thriving, and we can basically do it all here.” – Dennis Herbert Emerald Fruit & Produce president Herbert also credits the Willamette Farm and Food Coalition for paving the way for west needs,” Turanski says. GloryBee is currently consolidating its operations and making itself more efficient, Turanski says, as it moves this month its distribution, warehousing, sales, and factory store to a new, larger facility on Airport Road, while keeping its operations and production on Seneca Road. “We’re looking to create a new venture, a destination point, creating this history of beekeeping, and how ancient candlemaking was done, and a history of cosmetics,” Turanski says. “We’d like to see it as a place excess and then get them to Emerald for storage and distribution in winter. around what Eugene and the Pacific North- ing on the day I said. My customers knew for people to come in and learn about ancient when I was coming,” Turanski says. His first crafts and more, to come to a unique destina- orders were tiny, though. tion.” many of these programs, and for helping con- “I was selling honey to Springfield Cream- nect local distributors and growers to schools ery before they were doing business,” Turan- Building sustainability from and institutions. Essentially, Herbert says, ski says. “When Sue [Kesey] wasn’t getting integrity it’s the kids of his parent’s generation who sufficient enough supply from California, I A function of being around for a long time, he’s now dealing with, and to keep the com- was able to sell $5 tins when I picked up my says Mike Wooley of Long’s Meat Market, is munity close and tied together, it’s important yogurt, and I’ve been selling to them for more that you see the waves in an industry, where to go to bat for these businesses. than 35 years.” it spikes, drops and plateaus. He experienced “I think it is important to keep our local In those days, it was buckets of honey economy thriving, and we can basically do it being delivered, and now its 16 or 17 tractor- all here,” he says. trailer loads of honey and other ingredients Now the shop is grossing in the millions, that make up the full-service bakery and Wooley says, having topped $1 million eight Making a company from the food ingredient supplier GloryBee added years ago, and is supporting eight full-time beehive up to its business in the second phase of its and three part-time employees. That success development in the 1980s, after it gave up is due in part to the market, but also to the manufacturing beekeeping equipment. relationships Wooley has built over the years. When Richard Turanski gives a presentation about his business, GloryBee Foods, he one of those periods in the 1980s, where the shop downsized to only two employees. says inevitably he talks about the people in But no matter the many expansions that “Customers know what we stand for. They his life who have helped him get to where developed from its core honey business, an know we’re fair; there is a trust built over he is, overseeing a company with more than organizing factor for GloryBee — which time,” he says. 150 employees and five locations (that will includes in leadership his wife, a son, two That goes for his suppliers as well. When soon consolidate to two), and the receptivity daughters, and a son-in-law — is the atten- food, fuel and feed prices started rising, of the Pacific Northwest to a natural foods tion to the market demands of this region. Wooley had a rancher call to ask if it was all company. The company has focused on serving the right to raise his prices. Pacific Northwest with what it wants, a full “When the guy who is raising the cattle is selection of conventional and organic food asking me if it is okay, you know there is trust Turanski’s main competitor for honey ingredients, but also mail order of beekeep- there. We’ve become family. They know we’re when the business started in the mid 1970s ing, candlemaking, soapmaking, skincare going to take care of them,” Wooley says. was a store in West Eugene that would just ingredients and HoneyStix. It’s been Glory- It’s that sense of community that, no run out at some point, Turanski says, and Bee’s ability to catch trends in their infancy doubt, is a big part of what sustains the lo- customers were out of luck until it was re- that related to the Pacific Northwest that has cal food producing and distributing industry stocked. helped it achieve its success. — and encourages it to continued growth in “The Pacific Northwest was open for a business like mine at the time,” he says. “I built my business on reliability, deliver- “Most of the business has developed Lane County. Eugene Area Chamber of Commerce 10 OPEN FOR BUSINESS | EUGENE AREA CHAMBER OF COMMERCE $700,000 $70,000 Find more value. Owning an exotic car that goes zero to sixty in a heartbeat would no doubt be exhilarating. For that same feeling on a grander level, you could use a fraction of those dollars to give hundreds of kids the educational support they need to really accelerate. The Oregon Community Foundation can help you create a charitable fund for the causes you care most about. Learn more at 541.431.7099 or visit us at www.oregoncf.org. Savor the local flavors of the Eugene area McDonald’s Restaurants 55 River Rd., Eugene 1580 Coburg Rd., Eugene 1910 W. 6th Ave., Eugene 2855 Willamette St., Eugene 659 E. Broadway, Eugene 3555 W. 11th Ave., Eugene 2125 Cubit St., Eugene Abby’s Legendary Pizza #14 (541) 689-0091 1970 River Rd., Eugene www.abbys.com McGrath’s Fish House (541) 342-6404 1036 Valley River Way, Eugene www.mcgrathsfishhouse.com Roaring Rapids Pizza Co. (541) 988-9819 4006 Franklin Blvd., Eugene www.rapidpizza.net Rodeo Steak House & Grill (541) 998-1197 495 Holly St., Junction City www.rodeosteakjc.com Mookie’s Northwest Grill (541) 744-4148 400 International Way ste 150, Springfield www.mookiesgrill.com Rogue Ales Public House (541) 345-4155 844 Olive St., Eugene www.rogue.com Restaurant and Catering Mulligan’s Pub (541) 484-1727 2841 Willamette St., 97405, Eugene Sixth Street Grill (541) 485-2961 55 W. 6th Ave., Eugene www.sixthstreetgrill.com/ 541-744-4148 | www.mookiesgrill.com Adam’s Sustainable Table (541) 344-6948 30 E. Broadway, Eugene www.adamsplacerestaurant.com Agate Alley’s Laboratory (541) 953-7646 2645 Willamette St., Eugene www.agatealley.com Ambrosia (541) 342-4141 174 E. Broadway, Eugene www.ambrosiarestaurant.com •PRIME RIB •STEAKS •FRESH FISH •VEGETARIAN •CHICKEN •PASTA • COMFORT FOOD Ax Billy Grill & Sports Bar at the DAC (541) 484-4011 999 Willamette St., Eugene www.downtownac.com Big Green Events/Wild Duck Catering (541) 485-3825 725 W. 1st Ave., Eugene www.biggreenevents.com Boulevard Grill & Event Center (541) 686-2020 2123 Franklin Blvd., Eugene www.theboulevardeugene.com 27 East 5th, Eugene • Reservations accepted 541-485-4444 www.oesrestaurant.com SUNDAY GOURMET Wine & Dine on Sunday Nights Just $10 from our special Sunday Gourmet menu (541) 485-2961 • 55 West Sixth Avenue, Eugene www.sixthstreetgrill.com 12 OPEN FOR BUSINESS | Red Lobster (541) 343-3811 1085 Valley River Way, Eugene www.redlobster.com When you’re looking for a great place to eat or catering for your next event, check out these Eugene Chamber members. You can find out more information by visiting the Chamber’s web site, www.eugenechamber.com and searching “restaurants” or “caterers” in the on-line directory. Burger King/Mt. Hood Restaurants, Inc. (503) 906-1290 16500 NW Bethany Ct. ste 150, Beaverton Cafe’ Yumm! (541) 681-9298 456 Charnelton St., Eugene Cafe’ Yumm! - Broadway (541) 344-9866 730 E. Broadway, Eugene Cafe’ Yumm! - Delta Center (541) 684-9866 1005 Green Acres Rd. ste 107, Eugene Cafe’ Yumm! - Oakway Center (541) 465-9866 130 Oakway Center, Eugene Cafe’ Yumm! - The Meridian (541) 686-9866 1801 Willamette St. ste 140, Eugene www.cafeyumm.com EUGENE AREA CHAMBER OF COMMERCE Carl’s Jr. (541) 342-6557 3663 W. 11th Ave., Eugene 686 E. Broadway, Eugene 25 Silver Ln., Eugene 296 Coburg Rd., Eugene Carte Blanche Caterers (541) 554-9088 www.cbsoup.com Chapala Mexican Restaurant, Inc. (541) 683-5458 68 W. 29th Ave., Eugene www.chapalamex.com Cornucopia Restaurant & Catering (541) 485-2300 295 W. 17th Ave., Eugene www.eugenecatering.com Davis Restaurant & Bar (541) 485-1124 94 W. Broadway, Eugene www.davisrestaurant.com Excelsior Inn & Brindiamo Catering (541) 342-6963 754 E. 13th Ave., Eugene www.excelsiorinn.com Hole In The Wall Barbecue (541) 683-7378 3200 W. 11th Ave., Eugene www.holeinthewallbbq.com King Estate Winery (541) 942-9874 http://www.kingestate.com Marche’ Cafe (541) 683-2260 296 E. 5th Ave. ste 226, Eugene www.marcherestaurant.com Marie Callender’s Restaurant (541) 484-7111 1300 Valley River Dr., Eugene Market Catering (541) 345-9366 1401 Villard St., Eugene www.marketofchoice.com Mazzi’s Italian Food (541) 687-2252 3377 E. Amazon Dr., Eugene www.mazzis.com Newman’s Fish Company (541) 344-2371 1545 Willamette St., Eugene Oakway Catering (541) 343-3088 www.oakwaycatering.com Nacho’s (541) 485-6595 1190 City View, Eugene www.nachosrestaurant.com Oregon Electric Station (541) 485-4444 27 E. 5th Ave., Eugene www.OESRestaurant.com Oregon Electric Station Catering Service (541) 342-1932 140 E. 5th Ave., Eugene www.OESRestaurant.com Original Roadhouse Grill (541) 746-6000 3018 Gateway St., Springfield www.originalroadhousegrill.com Osteria Sfizio (541) 302-3000 105 Oakway Center, Eugene Outback Steakhouse (541) 746-7700 3463 Hutton St., Springfield www.outback.com Qdoba Mexican Grill (541) 343-2720 840 E. 13th Ave., Eugene www.qdoba.com 400 International Way Springfield, OR Steelhead Brewery & Cafe (541) 686-2739 199 E. 5th Ave., Eugene www.steelheadbrewing.com Sweet Basil Thai Restaurant (541) 284-2944 941 Pearl St., Eugene www.sweetbasileug.com SweetWaters on the River (541) 341-3462 1000 Valley River Way, Eugene sweetwaters.valleyriverinn.com The Old Pad (541) 686-5022 3355 E. Amazon Dr., Eugene www.theoldpad.com The Vintage Cafe, Inc. (541) 349-9181 837 Lincoln St., Eugene www.thevintageeugene.com The ‘wich House (541) 434-9424 840 Willamette St., Eugene IT’S A SOUP-CENTRIC INVITED!2:25 PM OPENFORBUSINESSAD.indd 1 UNIVERSE… AND YOU’RE 5/11/11 NOW OPEN! Wings Bar & Grille (541) 688-9433 28801 Douglas Dr. ste 10, Eugene Over 80 Varieties of Soup Our Menu Changes Daily! Soups ~ Salads ~ Sandwiches ~ Frozen Soup To-Go Full Espresso Bar! Open 7am M-F, Sat. 9-3 525 High Street (541) 683-1999 Like us on J U N E /J U LY 2 0 1 1 | acebook OPEN FOR BUSINESS 13 F ood p rocessing Local economy’s bread and butter Food processing remains one of the most stable business enterprises By David Zepponi, president, Northwest Food Processors Association ful natural resources. In more recent times, Throughout the recent economic down- history does repeat itself as farming and food turn, food processing has been the only processing has been challenged by the fast manufacturing sector to grow jobs in Oregon, moving, high-return — and much sexier — perplexing policy pundits statewide. Food industries of high tech and dotcoms. processing added nearly 1,500 jobs in each For more than 150 years, the Northwest food processing industry has been a mainstay of the Northwest economy. Records show that canning of salmon, for instance, was present in the Puget Sound supporting Farming in the Oregon Territories was the choice of the families on the Oregon Trail, separating them from young, single men heading to the boom-and-bust gold fields in California. The sturdy stock settled in the Eugene area, working the land and bounti- of the past two years, providing a foundation of employment for many of our communities stable and consistent busi- and much needed taxes to support commu- ness enterprises, growing nity services. The industry provides stable, on average approximately 2 well-paying jobs in many forms. percent per year and provid- Food processing is a foundational bread- ing positive returns nearly and-butter industry that diversifies the every year on record. Why? economy and bridges the gap between the Because everyone has to eat. Although food pro- emerging and more volatile industries, en- cessing offers little of the glamour that higher- suring the sustainability of the community. profile industries do, it offers stable returns and Food production does very well in the Wil- a clean industry, owing to the progressive and lamette Valley, and the industry is finally creative people in our region concerned with being recognized for its staying power and its community and ecology. importance to the state’s economy. the Hudson Bay Company at the time of the early 19th century Northwest exploration. Food processing has always been one of the most David Zepponi BUSINESS THEN AND NOW Eugene Area Chamber of Commerce Making life better at work Cascade Health Solutions offers comprehensive programs that help business owners and managers promote employee health and safety on and off the job. SnoTemp General Manager Jason Lafferty, Business Information Manager Paula Lafferty and Human Resources Manager Caroline Lafferty have watched the company grow and double its number of employees during the past five years. Shifting business for enduring results Primary Care Clinic ■ Occupational Health Program ■ ■ ■ ■ ■ ■ 14 OPEN FOR BUSINESS | Occupational Medicine MedExpress Physical & Occupational Therapy Corporate Health & Wellness DIRECTION for Employee Assistance Onsite Occupational Health EUGENE AREA CHAMBER OF COMMERCE ■ ■ Membership-based primary care for as low as $45/month Physicals, routine office visits – even mental health services Pre-existing conditions welcome 541-228-3100 www.cascadehealth.org 2650 Suzanne Way, Suite 200, Eugene Eugene Freezing & Storage remakes itself and watches business grow generation of this company that has not only experienced a name change but a huge shift in its business that now serves as “the industrial infrastructure for local frozen and refrigerated By Tracy Ilene Miller food processors,” Lafferty says. The first thing that’s different is the name. Fifty years ago, the Lafferty says SnoTemp distributes approximately 90 percent company was Eugene Freezing & Storage, which last year became of the organic frozen desserts in the country made from cow, SnoTemp Cold Storage, to match the name of the second facility goat, hemp, soy and coconut milks. That’s a big change from 10 built in Albany in 1975. years ago, he says, when the company served as a bulk commod- “We couldn’t take the name to Albany,” says general manager ity warehouse for vegetables and fruits. The vegetables would Jason Lafferty, “and we were struggling to market two names. come to the facility during harvest, the inventory would build We decided to bring it under one name because it was causing up and then be drawn down throughout the year as it was dis- confusion.” tributed to the end customer. Lafferty is one of six family members who make up the third But the same good attention to bulk commodity storage that J U N E /J U LY 2 0 1 1 | OPEN FOR BUSINESS 15 established the company as a name to trust for more than 40 years in cold storage served it well when it was time for the company to remake itself. What helped this evolution was the 7 per- “We have invested a lot into technology and we have doubled our employment ...” cent increase each year throughout the 2010s – Jason Lafferty, SnoTemp general manager of the frozen dessert market nationwide, and the huge contribution that Eugene-based companies made to those sales. Names that their success and provide them the cold storage needs they have.” of finished product in 2003 to storing thousands a few years later, when those businesses took off. The new partnership was on its way. The company turned a corner, investing distribution. And, it changed its name. “We have invested a lot into technology,” he says, “and we have doubled our employment in the last four to five years, adding ness (in some cases nationwide) originated Before then, the majority of business for Eu- a night staff to process orders and adding here, including Luna & Larry’s Coconut Bliss, gene Freezing & Cold Storage was tied to the administrative staff.” Turtle Mountain, Lochmead Dairy and Or- Agripac cannery and Chef Fransisco, a maker Ten year years ago, SnoTemp was at 15 em- egon Ice Cream (makers of Julie’s Ice Cream). of processed soups and sauces. By 2000, the ployees, now there are 35, 10 of whom were “Many of the frozen desserts are made former had gone bankrupt, and the latter, a added last year to accommodate the growth. here in Eugene, and they’ve become a sig- subsidiary of Heinz Foodservice, had moved redistributes the pints on mixed pallets to to Pennsylvania. A majority of the business for Eugene Freezing & Storage was gone. Lafferty says the companies have grown together, and trust and flexibility were cornerstones of their mutual success. “We had to trust each other and be flexible “We had a hole to fill,” Lafferty says. with each other as we learned our lessons and “There is a cluster of ice cream manu- Drawing on relationships with local mak- got better,” he says. “I think from a manu- facturers that really blossomed since about ers of frozen desserts, having stored their facturing standpoint, the ice cream folks got 2005,” Lafferty says. “They have hit their raw ingredients at times, the family business better, and we matched them. It has meant stride together, and we are here to support made a leap from maintaining a few pallets growth based on those relationships.” ship to customers nationwide. Photos appear left to right from top to match the complex needs of nationwide That new synergy came at a good time. to SnoTemp packaged in cases, which then Promotions/New Hires in the infrastructure and human resources have become associated with frozen good- nificant portion of our business.” They come BUSINESS NEWS Eugene Area Chamber of Commerce Watkinson Laird Rubenstein Baldwin & Burgess, PC, announced a new shareholder, Jaclyn Semple, and the addition of a new associate, Jane M. Yates. www.wlrlaw.com The Lane Community College Foundation named two new members to its board of trustees. Rosie Pryor, Oregon Community Credit Union, and Donald Rainer, Ferguson Wellman Capital Management Inc., joined the board that oversees fundraising and scholarship initiatives. www.lanecc.edu Michael Mercer joined Summit Bank as vice president, commercial lending. Mercer has more than 25 years of banking experience, including branch management, commercial lending and wealth management. www.summitbankonline.com How Low Can You Go? Mortgage rates are at a historic low! Call Siuslaw Mortgage today to inquire about a new home purchase or to refinance your existing loan. Loan decisions are made and serviced locally. Siuslaw Mortgage 4780 Village Plaza Loop Suite 200 Eugene, OR 97401 541.683.2400 siuslawmortgage.com All In-House All at The Ink Well The Hilton Eugene & Conference Center welcomes Grace Godfrey, catering manager, and Kati Nordstrand, sales manager specializing in the association and military markets. Natasha Baker has been promoted to social sales manager. www.eugene.hilton.com Marketing Made Easy Neighborhood... We’re New in The Neighborhood... in We’re New in The t Not Newod... ...buNeighborho ! in nessod... We’re New in The New Busiborho The t Not ...bu Neigh ! in nessod... 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Mock is located in the Eugene office but will serve clients throughout Ave 19700 SW Teton Tualatin, OR 97062 Ave 19700 SW Teton Tualatin, OR 97062 Ave 19700 SW Teton Tualatin, OR 97062 Ave 19700 SW Teton Tualatin, OR 97062 BusiNew Thet Not ...bu Ave 19700 SW Teton Tualatin, OR 97062 ! 503.218.1211 nessin BusiNew AveNot SW Tetont The 19700 ...bu Tualatin, OR 97062 ! 503.218.1211 The Business Ave 19700 SW Teton Tualatin, OR 97062 503.218.1211 Ave 19700 SW Teton Tualatin, OR 97062 503.218.1211 Ave 19700 SW Teton Tualatin, OR 97062 503.218.1211 Ave 19700 SW Teton Tualatin, OR 97062 503.218.1211 Ave 19700 SW Teton Tualatin, OR 97062 503.218.1211 Ave 19700 SW Teton Tualatin, OR 97062 503.218.1211 Ave 19700 SW Teton Tualatin, OR 97062 the West Coast. www.jrcpa.com 541-342-7871 • WWW.THE-INK-WELL.COM • ORDERS@THE-INK-WELL.COM 16 OPEN FOR BUSINESS | EUGENE AREA CHAMBER OF COMMERCE J U N E /J U LY 2 0 1 1 | OPEN FOR BUSINESS 17 BUSINESS NEWS After 30 years, Arnold Gallagher Percell Roberts & Potter, PC, announced that Howard Feinman has joined the firm. Feinman has practiced in the Eugene community for more than 30 years. www.arnoldgallagher.com Laurel Hill Center announces new board member Lt. Jennifer Bills, Eugene Police Department, and board officers: Thomas Fauria, president, Cascade Health Solutions; David Burtner, vice president, Interlight, Inc.; Eduardo Sifuentez, secretary, U.S. Department of Labor; and Andy Dinger, Dinger and Johnson Insurance and Financial Services. Mary Alice Johnston was celebrated for her 35th year as executive director. www.laurel.org Pacific Continental Bank announced the following promotions: Vicki Gray to senior vice president, downtown Eugene; Amanda Mombert to assistant vice president, Springfield office; Sarah Karigan to consumer banking officer, Springfield office. www.therightbank.com WHEN IT’S SHOW TIME. Travel Lane County’s president and CEO, Kari Westlund, took home top honors at the Oregon Tourism & Hospitality Industry Achievement Awards ceremony. www.travellanecounty.org MOVE UP 541.684.7500 SuMMITbaNkONlINE.cOM 96 EaST brOadWay Part of the Summit team (left to right): Mike Mercer, ashley Horner, Patti Stahr and craig Wanichek. 18 OPEN FOR BUSINESS | EugENE, Or 97401 Ray Wilson and Darin Hales have joined the management team of Willamette Valley Restoration. Wilson will manage the daily operations of the company, and Hales will focus mainly on the operations of the Contents Division. www.wvrestoration.com Steven Nofziger joined Hershner Hunter LLP as an associate attorney. His practice will focus on employee benefits, taxation and business formation and organization. www.hershnerhunter.com EUGENE AREA CHAMBER OF COMMERCE New times call for new thinking. it was time David Funk, formerly of Funk/Levis, for a change dedicated to developing and has joined Jen Bell to form bell+funk, a new marketing firm implementing communication strategies for a new world. David’s branding and creative skills, combined with Jen’s experience as a strategic planner for national brands Home Federal Bank is pleased to announce the promotion of Sidney Crenwelge to vice president and special assets manager in Eugene. Cindy Crowther has been promoted to vice president. Michael Donaca has been appointed vice president and commercial relationship manager for the western Oregon region. Home Federal Bank is alo pleased to announce the appointment of James “Jim” Mieloszyk as vice president and commercial relationship manager. Brian Carlin was appointed senior vice president and director of bank operations. www.myhomefed.com bring unparalleled expertise to marketing communications. Give us a call. One East Broadway, Eugene, OR 97401 (541) 653-8969 bellandfunk.com Rosaria Haugland has been named one of four Outstanding Alumni Award recipients by the American Association of Community Colleges. She has served on the Lane Community College Foundation board of trustees since 2004 and is a member of the foundation’s leadership team for the Opening Doors campaign. Haugland received a Distinguished Alumni Award from Lane Community College in 2010. www.lanecc.edu PeaceHealth Laboratories announced the appointment of Kirk Erickson as vice president of sales and marketing. www.peacehealthlabs.org Kimberly Andrews Espy, a clinical neuroscientist and associate vice chancellor for research at the University of Nebraska-Lincoln, will become vice president for research and innovation and dean of the Graduate School at the University of Oregon in July. www.uoregon.edu Rex Ballenger has been named managing principal broker at John L. Scott Real Estate. He is a graduate of the chambers’ Leadership Eugene-Springfield program. www.johnlscott.com/eugene graphics Signs. Banners. Tradeshows. ImagineGroup.com fleetgraphics photographics Vans. Trucks. Wraps. People. Places. Products. 990 Garfield • Eugene, OR 97402 • 541.485.2994 J U N E /J U LY 2 0 1 1 | OPEN FOR BUSINESS 19 BUSINESS NEWS Citizens Bank announced April Hodgson as commercial loan officer at the Junction City office. www.citizensebank.com KPD Insurance was recently recognized as one of Oregon Business magazine’s 100 Best Companies to Work for in Oregon. KPD ranked 16th in the Medium Companies category of between 35 and 99 employees. www.kpdinsurance.com Kendall Lexus welcomed Chris Frank to its sales team. She brings with her more than 11 years of luxury automotive sales experience. www.kendallauto.com Dawn Brandon has joined AdPro as marketing director. www.adpro.com University of Oregon biologist Eric Selker, a member of the Institute of Molecular Biology, is among 212 newly elected members of the American Academy of Arts and Sciences. www.uoregon.edu ServiceMaster Commercial Cleaning Carpet & Flooring Janitorial Service Specialty Cleaning Jessica Lay, Jean Tate, Matt Powell Jessica Lay, Windermere Real Estate/Lane County, was awarded the Jean Tate Award. Nominated by her peers at Windermere, the award is presented to a broker who represents the company’s core values: exceptional service, integrity, positive attitude, professionalism and cooperation. www.windermere.com M. Clare Feighan has been hired as the new development director at the Eugene Family YMCA. www.eugeneymca.org (541) 338-0101 www.smcommercialclean.com 20 OPEN FOR BUSINESS | EUGENE AREA CHAMBER OF COMMERCE Matt Powell, owner of Windermere Real Estate/Lane County, announced the opening of Trinity Real Estate Services, an affiliate business of Windermere Real Estate/Lane County. The Springfield office will be managed by Daren Roberts, broker. www.trinityassetsolutions.com ASK AN AN EXPERT ASK EXPERT Shelton Turnbull is pleased to announce its merger with AdPro, a promotional products company. The Shelton Turnbull Family of Companies now includes Green Solutions Printing and AdPro. www.sheltonturnbull.com www.adpro.com, www.printgreen.com Margaret Robertson, Advanced Technology Division; Susie Cousar, Health and Physical Education Division; Claudia Owen, Science Division; and Jennifer Hayward, Sustainability Office. Lane Community College’s new Sustainability Coordinator Associate of Applied Science degree was named the Innovation of the Year by the League for Innovation in the Community College. The degree program also won a Schafer Innovation Award of $1,500 from the Lane Community College Foundation. Additional $1,000 Schafer Innovation Awards were given to the Visiting Scholars in Islam lecture series; the Art on Campus Committee Poetry on the Walls project; the Tobacco-free Campus Initiative; and the Computer Access Project for students taking developmental writing classes. A Schafer Innovation Award of $500 was given to the Teambuilding as Wellness project. LCC presents awards each year to recognize innovations that demonstrate effectiveness, efficiency, affordability, reliability and creativity. Dr. Justin Morse, ND, opened Absolute Health Medical Center at 1755 Coburg Road. www.morsend.com Mark Stern, owner of Carte Blanche Soup Carte & Catering, has opened Soup Nation at 525 High Street. In addition to serving more than 80 varieties of original soups, the café also offers signature sandwiches, salads made to order, and espresso and coffee drinks. www.cbsoup.com GloryBee Foods is celebrating this year the 25th anniversary of GloryBee HoneyStix. HoneyStix are an all-natural snack made from 100 percent honey and natural flavors in a fun-to-use straw. In celebration of the anniversary, GloryBee added a 25th flavor, chocolate. www.GloryBeeFoods.com For a third consecutive year, KVAL News was named Best Newscast in 2010 for stations outside of the Portland area by the Oregon Associated Press Broadcasters Association. KVAL News received 10 firstplace awards in various categories and 20 of the 37 individual category awards presented to Eugene-area television news organizations. www.kval.com Willoughby Hearing Aid Centers received the Better Business Bureau’s 2011 Business of the Year Torch Award. Businesses were nominated by the public for demonstrating exemplary business practices. www.willhear.com A recycling system — designed, manufactured and installed by Bulk Handling Systems for one of the largest municipally owned recovery centers in North American — has begun processing recyclables. The system is among the most technologically sophisticated in the world. www.bulkhandlingsystems.com The Eugene Area Chamber of Commerce welcomes new members: Nicole Akins - Lia Sophia Advisor, Country Financial, Cutco Cutlery, Emerald Valley Golf Club Resort & Event Center, Energy Design, GANT Construction, Gibson Holders/DreamWorld Northwest, IMS Capital Management, Inc., Key Realty Group, Inc., Lane County Farmers’ Market, Master Capital Management, Multi-Craft Plastics, Olive Grand, Oregon Spine & Physical Therapy, Partnered Solutions, Red Lobster, Sixel Real Estate, Stephenson Search, Summa Real Estate Group TRACK Town Computer Services, Trinity Real Estate Services, Vernon T. Williams, Photographer, Vestus Group, VPCI (VP Consulting, Inc.), Wheeler Construction, Inc., White Collar Comedy Q: I’m responsible for advertising my non-profit Q: I’m responsible for advertising organization but my budget is my non-profit organization but very small. What can I do? my budget is very small. What can I do? A: The Federal Communications Commission (FCC) allows state A. The Federal Communications and local broadcast councils Commission (FCC) allows state to sell commercial airtime to and local broadcast councils not-for-profit organizations with to sell commercial airtime to limited financial resources at an not-for-profit organizations with extremely low cost. This offers a limited financial resources at an great value to the advertiser and extremely low cost. This offers a great to financial the advertiser and helps value provide support helps financial support for theprovide broadcast councils. The for the broadcast councils.as The FCC refers to the program FCC refers to the program as “Public Education Partnership” “Public Education Partnership” (PEP) ads. In our area your (PEP) ads. In our area the ads are message will be carried on broadcast on approximately 20 generally, 18 participating radio participating radio stations. The stations. These stations include commercial airtime is contributed the top commercial and Public by the stations to the broadcast Broadcasting Stations throughout council for sale to the non-profit Lane County. organizations. For contact: For more more information information contact: Dick Bennink Dave Woodward Executive Director, Eugene Area Executive Director Radio Stations (E.A.R.S.) Eugene Area Radio Stations, EARS 1465 Amberland Ave. 4968 Larkwood Eugene, OR 97401 Eugene, OR 97405 541-517-7512 687-2636 ears.dick@comcast.net dpwoodward@comcast.net www.eugeneradio.org Eugene Area Chamber of Commerce J U N E /J U LY 2 0 1 1 | OPEN FOR BUSINESS 21 OPINION | ED KING III Industrialized food and need for a new paradigm O ur grandparents’ farms were very small by comparison to today’s industrial farms. They sold much of their crop in the neighborhood or region where it was grown. The farmer person- ally knew many of the people he or she was feeding, and most consumers were not far removed from their farmer. Food rarely came from strangers in distant places. In the 20th century, many of the ideas and principles of the industrial manufacturing process were applied to food production. The theory was that farming should scale up Ed King III massively and food prices would go down. Food was not panies and the people who treat the diseases of our diet treated as food but rather a manufactured product. Scale are doing fine, but what about the obese, the diabetic, the and consolidation of farmers took hold, as did a new array cholesterol-afflicted masses? They are the ones that pay of petro-chemicals in the form of herbicides, pesticides, the uncalculated costs of industrial food. and fertilizers. The costly consequences of these toxic A new future has to be created for food. We have to chemicals and unsustainable practices are rarely taken take responsibility for the agriculture we need, turning into account when industrial food is priced. away from failed paradigms. We have to be active in not Food itself changed in this process. Some plants were only clearing away the old system but in envisioning an bred or culled to transport long distances or lend them- agriculture that is diverse, safe, local, and not dependent selves to mass production. The challenges of mass produc- on petroleum or synthetic chemicals. To do our part in tion led to a new “food science” involving another set of this, we have to help local farmers and processors survive. new chemicals for processing, packaging, preserving, and We need to help them find markets for their products, we artificial flavoring that made “new and improved” food need to buy their products, we need to buy from those ship and store better. who use their products. There is no doubt that tremen- With the disappearance of small local farmers, we dous change is coming. We can use that force to create have had to struggle to keep local agriculture alive. Our something new and better and avoid the harm that is cer- nation’s agriculture is concentrated in the hands of fewer tain to come with rapid change. And we have to start with than ever before. It is unsustainably dependent on fossil supporting our local farmer. That’s a great way to begin to fuels and chemicals. Food is less and less fresh and more make a difference. Eugene Area Chamber of Commerce and more processed. Our ability to feed ourselves in the rich Willamette Valley is probably as low as it has been since the first cov- Ed King III is founder and CEO of King Estate Winery. ered wagons rumbled in. We are as dependent on foreign Founded in 1991 by the King family, King Estate is committed food as we are on foreign oil. That’s not only bad for food to producing Oregon wines of exceptional quality using organic security, it is bad for national security. The chemical com- & sustainable farming methods. 22 OPEN FOR BUSINESS | EUGENE AREA CHAMBER OF COMMERCE J U N E /J U LY 2 0 1 1 | OPEN FOR BUSINESS 23 PO Box 1107 Eugene, OR 97440-1107 We don’t just run the numbers. We put you on the fast track. Certified Public Accountants & Business Consultants kernuttstokes.com 1600 Executive Parkway, Suite 110, Eugene, Oregon 97401 – 541.687.1170