RELEASE NOTES
RealPresence Media Suite
Software 2.5 | July 2016 | 3725-69599-001/C1
Contents
What’s New in Release 2.5 ........................................................................................... 3
Release History ............................................................................................................. 4
License Control ............................................................................................................. 5
Hardware Requirements ............................................................................................... 6
Software Requirements ................................................................................................ 8
Supported Media Player ........................................................................................................ 8
Supported External Media Servers ........................................................................................ 9
Supported Web Browsers .....................................................................................................10
Products Tested with this Release ............................................................................ 12
Interoperate with Polycom Products (H.323) ........................................................................12
Interoperate with Third-Party Products (H.323).....................................................................13
Interoperate with Polycom Products (SIP) ............................................................................15
Interoperate with Third-Party Products (SIP) ........................................................................15
Interoperate with External Media Server ...............................................................................16
System Capabilities and Constraints ........................................................................ 17
Protocols ..............................................................................................................................17
Multi-user Login Capacity .....................................................................................................17
Ports.....................................................................................................................................18
Installation and Upgrade Notes ................................................................................. 21
Known Issues .............................................................................................................. 22
Resolved Issues .......................................................................................................... 26
Get Help ....................................................................................................................... 27
The Polycom Community .....................................................................................................27
Copyright and Trademark Information ...................................................................... 28
Polycom, Inc.
2
What’s New in Release 2.5
RealPresence Media Suite 2.5 includes the features and functionality of previous releases and includes
the following new features:
Basic Features:
● Support automatic offline transcoding for UGC media file.
● Support for time zone display when create a live event.
● Support Closed Caption.
● Optimize the UI on mobile device.
● Support for Integrated Windows Authentication (IWA).
● Keep the live streaming smooth when network status is worse. Effective only when Polycom
RealPresence Media Suite player is used.
● New system alerts on the main admin page.
Pro Features:
● Support for documents upload to or download from archive.
● Support for defining customized offline transcoding profile for media generated by UGC or Media
Editor.
● Support for start live event automatically.
● Easy Capture enhancement.
● Support to reconnect the failed call during live event.
● Support CloudFront CDN.
Platinum Features:
● Support for moderated Q&A in Live Event.
Other Features:
● Support for deploying RealPresence Media Suite on Amazon Web Services (AWS).
Note: The AWS feature is available in February, 2016.
● Device management enhancement.
● Resource management optimization.
● Support load balance policy to place the call on the media node that is close to peer party.
● Support Virtual Edition works as Media Suite Center.
Note: Get latest product information from Polycom Support
To view the latest Polycom product documentation, visit Polycom Support.
Polycom, Inc.
3
Release History
This following table shows the release history of RealPresence Media Suite:
Release History
Release
Release Date
Features
2.5
July 2016
Add one new known issue.
2.5
December 2015
Feature release.
2.1
September 2015
Feature release.
2.0
June 2015
Feature release. The name of Polycom® RealPresence®
Capture Server is changed to Polycom® RealPresence® Media
Suite from this release.
1.8
December 2014
Feature release.
1.7
August 2014
Feature release.
1.6.1
April 2014
Maintenance release.
1.6
March 2014
This release provides both Appliance Edition and Virtual
Edition. This is the first release of the RealPresence Capture
Server Virtual Edition.
1.0
July 2013
This is the first release of the RealPresence Capture Server.
Polycom, Inc.
4
License Control
Starting with RealPresence Media Suite version 2.0, RealPresence Media Suite has introduced new
license types. All current users of Capture Server 1.x who upgrade to RealPresence Media Suite 2.0+ are
entitled to the basic license. A Pro License and Platinum license can be added to provide additional
functionality. Based on the size of deployment, a Scalability Mode license may also be available.
Note: You need a new license key after upgrading to v2.5
Before upgrade the system from v2.1 to v2.5, you need a new license key of v2.5 to active the
system.
For RealPresence Media Suite VE edition, when you upgrade the system to v2.5, system will
use default 6/3 trial license before you active the new license key.
Polycom, Inc.
5
Hardware Requirements
The following hardware requirements were determined based on test scenarios. Your system’s actual
performance may vary based on software or hardware configurations.
Hardware Requirements for Virtual Edition
Simultaneous
Recording
Ports
Live
Stream
Virtual
Core
CPU
Minimum
RAM
Minimum
Accessible
Storage
Software
Requirements
2
1
41
16GB
80GB
VMWare vSphere
5.1/5.5/6.0
6
3
8
12
6
12
2.67GHz (Intel®
Xeon® CPU
x5650@ 2.67GHz
or better) CPU
18
9
242
40
0
16
2.90GHz (Intel®
Xeon® CPU E52690
@ 2.90GHz or
better) CPU
16GB
16GB
32GB
32GB
1: For 2/1 model deployment on VMware, requires eight virtual cores for OVA installation. You can change the CPU
virtual core to four after the software installation is done.
2: Polycom recommends increasing the virtual CPU cores to 24 to better experience the new functionalities of the
User Portal.
Hardware Specifications of Appliance Edition (Without DSP)
Component
Description
Chassis
Supermicro X9DRW-iF MB and Chassis
CPU
Intel® Xeon® Processor E5-2620 *2, 15M Cache,2.0GHz,
6 cores, FCLGA2011
RAM
32GB DDR3-1333 ECC Registered memory (8x 4GB
RDIMM)
System storage
Intel® SSD 520 Series (120GB, 2.5in SATA 6Gb/s, 25nm,
MLC) 7mm used for system image and database.
Local media storage
3.5" Hard disk, 2T*4, SATA-3 6.0Gbps, 7200RPM, 64MB
cache removable hard disk with RAID 10.
Meridian Card
N/A
Polycom, Inc.
6
Release Notes
2.5
Hardware Specifications of Appliance Edition (With DSP)
Component
Description
Chassis
Supermicro X9DRW-iF MB and Chassis
CPU
Intel® Xeon® Processor E5-2620 *2, 15M Cache,2.0GHz,
6 cores, FCLGA2011
RAM
32GB DDR3-1333 ECC Registered memory (8x 4GB
RDIMM)
System storage
Intel® SSD 520 Series (120GB, 2.5in SATA 6Gb/s, 25nm,
MLC) 7mm used for system image and database.
Local media storage
3.5" Hard disk, 2T*4, SATA-3 6.0Gbps, 7200RPM, 64MB
cache removable hard disk with RAID 10.
Meridian Card
6x Netra IC, DSP, DM8168, "NETRA" PG2.1 ( 1GHz DSP
/ 1.0GHz ARM ), BGA-1031
Hardware Specifications of Appliance Edition (For Specific Marketing)
Component
Description
Chassis
Supermicro X9DRW-iF MB and Chassis
CPU
Intel® Xeon® Processor E5-2620, 15M Cache,2.0GHz, 6
cores, FCLGA2011
RAM
16GB DDR3-1333 ECC Registered memory (4x 4GB
RDIMM)
System storage
Intel® SSD 520 Series (120GB, 2.5in SATA 6Gb/s, 25nm,
MLC) 7mm used for system image and database.
Local media storage
3.5" Hard disk, 2T*2, SATA-3 6.0Gbps, 7200RPM, 64MB
cache removable hard disk with RAID 1.
Meridian Card
N/A
Polycom, Inc.
7
Software Requirements
The following software requirements were determined based on test scenarios. Your system’s actual
performance may vary based on software or hardware configurations.
Supported Media Player
The following table lists the supported media players.
Note: Enable Native Client manually to get complete player experience for Chrome 46
For Chrome 46 and higher version, you need to enable Native Client on pages chrome://flags
and chrome://plugins manually. Use about:flags may not redirect the page to chrome://flags
occasionally.
Polycom, Inc.
8
Release Notes
2.5
Supported Media Player
Operating
System
Windows
Media Player Name
Browsers
IE10, IE11
MP4
19.0.0.245
RealPresence
Media Suite
Player
2.5.0
Windows
Media Player
12.0.7601.17514
Not
supported
Edge
Adobe Flash Player
19.0.0.245
Supported
Not
supported
Chrome 46,
Chrome 47
Adobe Flash Player
19.0.0.245
Supported
Not
supported
NACL Player
Chrome Plugin
Adobe Flash Player
19.0.0.245
Supported
Not
supported
RealPresence
Media Suite
Player
2.5.0
Adobe Flash Player
19.0.0.245
RealPresence
Media Suite
Player
2.5.0
Adobe Flash Player
19.0.0.245
NACL Player
Chrome plugin
Adobe Flash Player
19.0.0.245
RealPresence
Media Suite
Player
2.5.0
Safari 8.0.4,
Safari 9.0.1
Chrome 46,
Chrome 47
Firefox 41,
Firefox 42
Supported
WMV
Adobe Flash Player
Firefox 41,
Firefox 42
Mac OS
Media Player
Version
Not
supported
Supported
Supported
Supported
Not
supported
Supported
Supported
Not
supported
Supported
Not
supported
Supported
Supported External Media Servers
Polycom RealPresence Media Suite can stream to up to 10,000 concurrent streams on its own. Additionally,
RealPresence Media Suite supports the optional use of external third party media servers.
The following table lists supported external media servers.
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Release Notes
2.5
Supported External Media Servers
Server Name
Version
Default Port
Live Steaming
VoD
IIS-7 Media Server
4.1
80
Yes, supported Windows,
Mac OS, and IOS
Yes, supported Windows
and Mac OS
Wowza Media Server
4.3.0
1935
Yes, supported Windows,
Mac OS, IOS, and Android
OS (higher than 4.3)
Yes, supported Windows,
Mac OS, IOS, and
Android OS (higher than
4.3)
Windows Media
Server
9.6
80/554
Yes, supported Windows OS
Yes, supported Windows
OS
AKAMAI
-
1935
Yes, supported Windows,
Mac OS, IOS, and Android
OS (higher than 4.3)
-
Edgecast
-
80
Yes, supported Windows,
Mac OS, IOS, and Android
OS (higher than 4.3)
-
CloudFront
-
1935
Yes, supported Windows,
Mac OS, IOS, and Android
OS (higher than 4.3)
-
Supported Web Browsers
The following table lists the supported web browsers
Supported Browsers
Operating System
Browser Name
Version
PC (Windows 7, Windows 8/8.1, and Windows
10)
Internet Explorer
10, 11
Edge
25
Firefox
41, 42
Chrome
46, 47
Safari
9.0.1
Firefox
41, 42
Chrome
46, 47
iOS
Safari
8.2.3, 9.1
Andriod, phone and tablet
Android browser
4.3, 4.4/4.4.2, 5.0, 5.1
MAC OS-X
(10.10.5, 10.11)
Polycom, Inc.
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Release Notes
2.5
Note: Clean web browser cache before using User Portal
Clean web browser cache before using User Portal first time, or the system may display
incorrect.
Polycom, Inc.
11
Products Tested with this Release
RealPresence Media Suite 2.5 systems are tested extensively with a wide range of products. The
following list is not a complete inventory of compatible equipment. It indicates the products that have been
tested for compatibility with this release.
Note: Supported products
You are encouraged to upgrade all your Polycom systems with the latest software before
contacting Polycom support to ensure the issue has not already been addressed by vendor
software updates.
Go to Polycom Support Service Policies to find the current Polycom Interoperability Matrix.
Video conferencing systems use a variety of algorithms to compress audio and video. In a call between
two systems, each end transmits audio and video using algorithms supported by the other end. In
some cases, a system may transmit a different algorithm than it receives. This process occurs
because each system independently selects the optimum algorithms for a particular call, and different
products may make different selections. This process should not affect the quality of the call.
Interoperate with Polycom Products (H.323)
The following table shows the interoperability between RealPresence Media Suite and other Polycom
products when H.323 calls are recorded.
Interoperability with Polycom Products (H.323)
Type
Product
Version
Gatekeepers,
Gateways, and MCUs
Polycom DMA 7000
6.3, 6.3.3
Polycom RMX 1000/500
2.5, 2.5.1
Polycom RMX 1000C/500C
2.5, 2.5.1
Polycom RMX 1500/2000/4000
8.6.2, 8.6.3
Polycom RMX 1800
8.6.2, 8.6.3
Polycom 800VE
8.6.2, 8.6.3
Polycom MGC
9.0.4
Polycom Group Series
5.0, 5.1
Polycom HDX Series
3.1.6, 3.1.7
Polycom VSX Series
9.0.6.1, 9.0.6.2
Polycom QDX Series
4.0.2, 4.0.3
Polycom PVX
8.0.4, 8.0.16
Polycom VVX
5.4.0
Endpoints
Polycom, Inc.
12
Release Notes
2.5
Type
Content Management
System
Network traversal
Product
Version
CMA Desktop PC/Mac
5.2.6
Polycom® Telepresence M100
1.0.7
Polycom RealPresence Desktop
3.5
Polycom RealPresence Mobile
(iPad,iPhone4s)
3.5
Polycom RealPresence Mobile (Android)
3.5
Polycom RealPresence Media Manager
6.7.1.5
Polycom RealPresence Media Editor
6.6
Polycom RPAD
4.2.1.1
Note: No UGC files can be retrieved by Media Manager
Media Manager cannot retrieve UGC files on RealPresence Media Suite since there is no VRR
associated between RealPresence Media Suite and Media Manger.
Interoperate with Third-Party Products (H.323)
The following table shows the interoperability between RealPresence Media Suite and third party
products when H.323 calls are recorded.
Interoperability with Third-Party Products (H.323)
Type
Product
Version
Gatekeepers, Gateways,
and MCUs
Codian MCU 4505
4.5 (1.45)
Cisco VCS
X8.2.1, 8.5, 8.6
RadVision Scopia XT1000
2.5.416
Tandberg Edge95 MXP
F9.3.1
SONY PCS-G50
2.72
SONY PCS-XG80
2.72
Cisco EX90
7.1.4
Sony PCS –1
3.42
Tandberg MXP 770
FC7.3.1
Tandberg C20
TC2.1.2
Wowza
4.3.0
Endpoints
External Media server
Polycom, Inc.
13
Release Notes
Type
2.5
Product
Version
IIS Media Service
4.1
Windows Media Server
9.6
AKAMAI
latest
CloudFront
latest
Tips: How to use the menu to control the playback from HDX
The menu for controlling the playback are as follows:

start playback: *5

stop playback: *3

pause playback: *1

resume playback:*2

fast forward: *6

fast backward:*4
If use *3 to stop the playback, you should use *5 to start the playback again; if use *1 to pause
the playback, you should use *2 to resume the playback.
Polycom, Inc.
14
Release Notes
2.5
Interoperate with Polycom Products (SIP)
The following table shows the interoperability between RealPresence Media Suite and other Polycom
products when SIP calls are recorded.
Interoperability with Polycom Products (SIP)
Type
Product
Version
Gatekeepers,
Gateways, and
MCUs
Polycom DMA
6.3, 6.3.3
Polycom RMX 1000/500
2.5, 2.5.1
Polycom RMX 1000C/500C
2.5, 2.5.1
Polycom RMX1500/2000/4000
8.6.2, 8.6.3
Polycom RMX 1800
8.6.2, 8.6.3
Polycom 800VE
8.6.2, 8.6.3
Polycom HDX Series
3.1.6, 3.1.7
Polycom VVX
5.4.0
Polycom PVX
8.0.4, 8.0.16
Polycom Group Series
5.0, 5.1
Polycom RealPresence Desktop
3.5
Polycom RealPresence Mobile
(iPad,iPhone4s)
3.5
Polycom RealPresence Mobile (Android)
3.5
Polycom RPAD
4.2.1.1
Endpoints
Network traversal
Interoperate with Third-Party Products (SIP)
The following table shows the interoperability between RealPresence Media Suite and third party
products when SIP calls are recorded.
Interoperability with Third-Party Products (SIP)
Type
Product
Version
SIP Server, Gateways,
and MCUs
Cordian MCU 4505
4.5 (1.45)
Cisco VCS
X8.2.1
SONY PCS-G50
2.72
Endpoints
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Release Notes
Type
2.5
Product
Version
SONY PCS-XG80
2.72
Cisco EX90
7.1.4
Tandberg Edge95 MXP
F9.3.1
LifeSize Team 220
4.12.3 (4)
RadVision Scopia XT1000
2.5.416
Interoperate with External Media Server
The following table shows the interoperability between RealPresence Media Suite and external media
server when calls are recorded.
Interoperability with Third-Party Products
Product
Version
Wowza
4.3.0
IIS Media Service
4.1
Windows Media Server
9.6
AKAMAI
latest
CloudFront
latest
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System Capabilities and Constraints
The following capabilities, protocols, and ports are support for RealPresence Media Suite 2.5.
Protocols
The following protocols are supported in this release of RealPresence Media Suite.
Protocol Specification
Content
Protocols
File formats/codecs for UGC
MP4, MOV, RAW video
H.264, H.264 HP
MP4, MOV, RAW audio, M4A
AAC
WMV video
VC1
WMV audio
WMA
Video Call
Streaming
Video codecs
H.264, H.264 HP, H.263, H.263+, H.261
Audio codecs
G.711, G.722, G.722.1 and G.722.1C., G.729A, Siren 14 (mono and
stereo), Siren 22(mono, stereo), Siren LPR (stereo and mono)
Content
H.239 in H.323 call
BFCP (over TCP or UDP) in SIP call
Bitrate range
Up to 4M
If the bitrate is less than 128K, it is an audio call.
Resolution
Up to 1080p60
Video/audio codec
MP4 video
H.264, H.264 HP
MP4 audio
AAC
WMV video
VC1
WMV audio
WMA
Player
RTSP, RTMP, HLS
Third party server/CDN
RTMP, RTSP, MS-RTSP (to
WMS)
Streaming protocol
Multi-user Login Capacity
The maximum number of Admin Portal login is 200.
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Release Notes
2.5
Ports
The following tables list the port usage in this release of RealPresence Media Suite.
Port Usage
Usage Type
Protocol
Port
http
TCP
80 (for IPV4 Only), 8080
https
TCP
443 (for IPV4 Only), 8443
LDAP
TCP
389, 636
FTP
TCP
20, 21
DNS
TCP, UDP
53
NTP
UDP
123
NFS
TCP/UDP
111, 1110
SSH
TCP
22
ActiveMQ
TCP
61616
UGC upload/archive download port (http)
TCP
8888
UGC upload/archive download port (https)
TCP
8090
Trace (for technical support usage)
UDP
60001
Ping
ICMP
-
SMTP
TCP
25
Streaming (RTSP, HLS, RTMP, MMS)
TCP
1640 (configurable)
TCP
554
UDP
6970 - 6971
Multicast
TCP
1641
Log
http
8888
https
8090
RAS
UDP
1719
Q.931 Socket
TCP
1720
H.245 Socket
TCP
10000 – 10600
(configurable)
SIP
TCP
5060
UDP
5060
TLS
5061
Signaling/Media
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Release Notes
2.5
Usage Type
SIP BFCP
Protocol
Port
TCP
10000 – 10600
(configurable)
UDP
21601 – 21800
(configurable)
Audio / Video / Data
UDP
20000 – 21600
(configurable)
Scalability Mode (Media
Node)
Streaming (RTSP,
HLS, RTMP, MMS)
TCP
554
TCP
1640 (configurable)
UDP
6970
UDP
6971
RAS
UDP
1729
Q.931 Socket
TCP
1730
H.245 Socket
TCP
10000 – 10600
(configurable)
SIP
TCP
5080
UDP
5080
TLS
5081
TCP
10000 – 10600
(configurable)
UDP
21601 – 21800
(configurable)
UGC upload/archive
download port (http)
TCP
8888
UGC upload/archive
download port/REST
API (https)
TCP
8090
MS file system
TCP
40001
ActiveMQ
TCP
61616
Audio / Video / Data
UDP
20000 – 21600
(configurable)
SIP BFCP
External media server
Polycom, Inc.
Wowza
1935
IIS Media Service
80
Windows Media server
80/554
19
Release Notes
2.5
Usage Type
Polycom, Inc.
Protocol
Port
AKAMAI
1935
EdgeCast
80
CloudFront
1935
20
Installation and Upgrade Notes
Caution: All configuration files must be backed up before upgrade
Make sure all configuration files are backed up before upgrade.
RealPresence Media Suite 2.5 supports the following upgrade path:
● v1.6 > v1.7HF > v1.8 > v2.0 > v2.1 > v2.5
● v1.6.1 > v1.7HF > v1.8 > v2.0 > v2.1 > v2.5
● v1.7 > v1.7HF > v1.8 > v2.0 > v2.1 > v2.5
● v1.8 > v2.0 > v2.1 > v2.5
● v2.0 > v2.1 > v2.5
● v2.1 > v2.5
RealPresence Media Suite 2.0 makes significant optimization for system structure and database, so v1.x
cannot upgrade to v2.5 directly. The customer will have to upgrade to each version in order to get to v2.5.
After upgrading to v2.5, the administrator is required to change the default console password when log
into the admin portal. Please log into the system through SSH (default console user name and password
are polycom\polycom) and set a new console password.
The backup configuration files can only be used by the version it was backed up on. So version 2.1
configuration back up file can only be used on a Version 2.1 system. Once the system is upgraded,
backup the configuration file.
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Known Issues
The following table lists all known issues in all releases of RealPresence Media Suite.
Known Issues
Category
Issue No.
Description
Workaround
Admin Portal
11751
Admin portal becomes very slow to
access after granting roles for
more than 90,000 AD users.
-
AWS
10067
Cannot register Media Suite to
RPAD with SIP UDP.
Change to TCP and TLS.
Certification
10430
If Web Client Certificate
Validation is enabled, Media Suite
does not put root CA certificate
(which installed along with SSL in a
same p7b file) in the trust store
when upgrade from v2.1 to v2.5.
Install CA root certificate again
after upgrade from 2.1 to 2.5, if
Web Client Certificate
Validation is enabled.
Certification
10431
The default CRL configuration
cannot work in the new
RealPresence Media Suite 2.5 or
the device updated from 2.1 to 2.5
with OCSP disabled.
Use the following to enable CRL:
1.
Check Enable Web
Client Certificate
Validation.
2.
Check Validate by
OCSP.
3.
Click OK, and select
Restart Later in the popup window.
4.
Check Validate by local
CRL store.
5.
Click OK, and select
Restart Now in the popup window.
After the restart complete,
CRL works well.
Channel
10428
If change the parameters in the
page Admin > Channel > Edit
Channel from the User Portal, the
value will not change automatically
in the Admin > Channel page.
Refresh the page.
Easy Capture
10149
Easy Capture may cannot find the
Close the program
Microsoft LifeCam Studio camera
occupying the
when use the Microsoft LifeCam
camera, and restart
Studio camera first time.
the Easy Capture.
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Release Notes
2.5
Category
Issue No.
Description
Workaround
Easy capture
10285
The Launch Easy Capture
Immediately option only available
when upgrade between official
versions.
Launch Easy Capture manually
after installation.
Fast Wizard
10397
Change media storage setting
during Fast Wizard may cause
system storage failure.
Change media storage setting
through Admin Portal after Fast
Wizard is completed.
IWA
10182
Cannot login User Portal through
IE using other account on domain
PC when both Web Client
Certificate Validation and IWA are
enabled.
User other supported browsers.
IWA
10276
Non-IWA enabled PC have to input
twice credentials when access
Media Suite User Portal.
Add Media Suite User Portal to
IE’s local Intranet trusted sites.
Live
Streaming
10437
If streaming session reach
maximum capacity when play live
streaming, audio only picture will
show.
Ignore the picture, and refer to the
error information.
Localization
10435
The date is displayed improperly in
player window in French and
Portuguese.
NTP
10443
NTP setting cannot work, if only
one NTP server address is
configured.
Configure two NTP server
addresses to Configure >
System Time in the Admin Portal.
If there is only one NTP server, fill
the same address to the NTP
Server 2.
Offline
Transcoding
10395
Sometimes If an archive is
manually deleted when the offline
transcoding task is not completed,
there would be a transcoding task
with Stopped status and without
archive name.
Delete the transcoding task
without archive name and in
stopped status manually from
Admin Portal.
Playback
7735
Cannot play the archive if the NAT
address is pointed to an outside
network and the Media Suite
Player is inside the network from
the Admin Portal.
Play back the archive from the
User Portal.
Playback
9794
Sometimes there would be tilling
video for first several seconds
when play the recording video via
TVUI from RPD/RPM.
Play back the recording from user
portal to RPD/RPM.
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Release Notes
2.5
Category
Issue No.
Description
Workaround
Playback
10219
If replay a dual streaming archive
which is played back to RPD,
people window may cannot display
correctly.
Paly back the archive to RPD
again.
Player
10424
When playback media file with dual
windows the people video will be
flashing after dragging the
progress bar on chrome with
MacBook.
Use Safari to play the video on
MacBook.
Recording
9434
After recording an audio only
meeting, the recording archive
cover always displays “In
Progress”.
Audio only cannot be played in
User Portal. Contact Administrator
to download audio only archive to
local for playing.
Resource
Management
10303
Sometimes a critical alert NFS
performance low will rise, and
ongoing recording and transcoding
tasks are stopped.
Add one more CPU core on NFS
server.
Resource
Management
10438
When add a media node to center
if TCP port 8090 is blocked by
Firewall, all services on this media
node would be offline and would
fail to dial out recording from the
system.
Remove the failed media node
and reboot the center. Configure
the Firewall to allow TCP 8090,
and add the media node again to
Center.
Signaling
10356
After enable network separation,
register to sip server with UDP is
failed for the first time
Add a route for special signaling
network through Device Setting >
Network Setting > General
system Network Settings on
Admin Portal.
Test and
Survey
10058
RPMS cannot get group users’
complete status of Test&Survey
Test & Survey owner need to add
Invitee of group users one by one,
and then collects all invitees’
complete status.
User Portal
8956
The browser crashes when access
user portal through default browser
on part of HUAWEI mobile phones.
Download other browsers to
access to the user portal.
User Portal
9503
When import site to Media Suite
Center, the site with duplicate
name and network is allowed to
import.
Delete duplicate sites manually.
DSP
9671
In Appliance Edition with DSP, play
back archive to meeting may miss
first I frame due to open DSP port
delay.
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Release Notes
2.5
Category
Issue No.
Description
Workaround
Interoperation
10416
If RPD dials into the meeting first,
play back video to meeting through
H.323 from user portal may fail.
Get RPD to dial to the conference
after RPMS playback to the
conference.
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Resolved Issues
The following table lists the resolved issues in RealPresence Media Suite 2.5.
Resolved Issues
Category
Issue
No.
Resolved
in
Release
Description
Easy Capture
9673
2.5
Need to click Cancel twice to cancel upload archive in Easy Capture
APP.
Easy Capture
9741
2.5
The live streaming cannot be restart immediately if you click the Stop
button to stop the live event from Easy Capture APP.
E-mail
9773
2.5
After upgrade to 2.1, Media Suite unable to send email if SMTP is
enabled.
Playback
8066
2.5
Media Suite Player timer does not display a live event ongoing time from
Internet Explorer.
Recovery
9732
2.5
If the USB stick is not pulled out after into the Recovery mode, the system
reboots automatically.
UGC
8499
2.5
User cannot upload a media file after a recording is started and there is
no archive in My Media Center.
User Portal
7451
2.5
Cannot log out from the User Portal on the phone platform.
User Portal
8131
2.5
User Portal does not support multicast streaming playing.
User Portal
8410
2.5
UI display errors occur after changing the language in IE 9.
User Portal
9694
2.5
If user has logged into the User Portal by IE, and clicks the User Portal
link in the notification E-mail, user needs to log into the system again.
User Portal
9722
2.5
Grant Permission AD users are not backed up when do system
configuration backup.
User Portal
9771
2.5
When follow the instructions from player window to enable Native Client,
type about:flags in Address Bar may not redirect to chrome://flags page
but a search result page.
DSP
9683
2.5
The overlay texts overlap each other when meets the following items:
1. Appliance Edition with DSP
2. People + Content video
3. Video content does not fill the whole screen
4. Overlay text is total or partial in the black background
5. More than one overlay texts are added to the video
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Release Notes
2.5
Get Help
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Documents and Downloads at Polycom Support.
To find all Polycom partner solutions, see Polycom Global Strategic Partner Solutions.
For more information on solution with this Polycom partner, see the partner site at Polycom Global
Strategic Partner Solutions.
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