The Lufthansa Technik Group Magazine
1.2015 January/February
Service for mature engines
smart.life
AOG Materials Desk
At your service in the U.S.
NASA Jumbo overhaul
Mission accomplished
VIP & Executive Jet Solutions
Ready for new aircraft types
2 | Content
6
Lufthansa Technik Connection 1.2015
smart.life optimizes engines
Highly customizable, smart.life guarantees the operator
the most cost-effective engine MRO solution.
Innovation & Technology
• Cost-effective MRO solution:
smart.life optimizes mature
engines
6
Engine Services
• Cyclean® Engine Wash:
10
Spotless performance
• Engine Parts & Accessories Repair: 11
New DVD catalog
Component Services • AOG Desk: At your service in the U.S.
• Aircraft on Ground: 3rd European
Airline Loan Borrow Forum
Mission accomplished
12
13
Leasing Services
• Aircraft Leasing & Trading Support: 14
Smooth support for leased aircraft
The official handover of the NASA 747 SOFIA
concluded an extremely challenging project.
16
More than one company
Working for the joint venture
Spairliners, Angel Molina is part of a
dynamic and exciting environment.
20
Aircraft Services • Boeing 747 SOFIA: 16
Mission accomplished
• Ebola: A very special mission aircraft 24
eServices
• Customized training: 19
manage/m® training on site
Employee Portrait
• Angel Molina: More than just
working for one company
•Spairliners:
The component company
20
22
Total Support Services
• Norwegian Air Shuttle:
“Live changes” in Budapest
23
VIP & Executive Jet Solutions
• Interview with Walter Heerdt:
“Ready for new VIP aircraft types”
26
Categories
• News
4– 5
• Personalities
3, 25
• Products & Services
28
• Contacts
30
A very special mission aircraft
The world’s first evacuation aircraft for
transporting and treating Ebola patients.
Lufthansa Technik Connection
is a complimentary information service for Lufthansa Technik’s
family and friends. Published every two months.
This and earlier issues can be downloaded from our website
www.lufthansa-technik.com/connection
24
Publisher
Lufthansa Technik AG
Tilman Tesseraux · Marketing · HAM TS/1 MA
Weg beim Jäger 193 · 22335 Hamburg, Germany
Infoline +49-40-5070-5553 · Fax +49-40-5070-8860
marketing.sales@lht.dlh.de · www.lufthansa-technik.com
Editorial Production
Editorial office: Flightlines, Hamburg
Design: Art Works! Werbeagentur, Hamburg
Photos: Lufthansa Technik AG, Lufthansa AG
Printing: Beisner Druck GmbH & Co. KG
News | 3
Lufthansa Technik Connection 1.2015
Representatives from the Puerto Rico government
and from Lufthansa Technik symbolically turned the
sod at the ground breaking ceremony.
Ground-breaking in Puerto Rico
Alejandro Garcia Padilla, the governor of Puerto Rico, and Dr. Thomas Stüger, Chief Executive
Products, Services & IT at Lufthansa Technik, symbolically turned the sod to mark the start of the
construction of the company’s new overhaul facility, Lufthansa Technik Puerto Rico.
W
ith this step, Lufthansa Technik
is strengthening its presence in
the Americas, which are already
home to Hawker Pacific Aerospace, BizJet
and Lufthansa Technik Component Services, by adding base maintenance services
for Airbus A320 family aircraft. “Lufthansa
Technik Puerto Rico will enhance our
access to the world’s largest aviation market in many respects and bring us closer
to both existing and potential customers.
In JetBlue and Spirit Airlines we have
already reliable partners and customers
whose airframe maintenance needs and
requirements can be optimally met by
­Lufthansa Technik Puerto Rico,” said Dr.
Thomas Stüger.
“Puerto Rico’s partnership with Lufthansa
Technik represents the cornerstone of the
aviation industry my administration is developing,” said Governor Alejandro García
Padilla. “Lufthansa Technik’s investment
elevates the Island’s presence in the aerospace industry and helps create highlyskilled jobs in a fast-growing sector of the
world economy.”
The new hangar in Puerto Rico will feature five overhaul lines across more than
215,000 square feet of space. Thanks to
its state-of-the-art technologies, aircraft
remain in a single line for painting following their overhauls. This saves time and
money, since the aircraft do not need to
be towed to a separate line for painting.
The layout of the hangar is based on existing base maintenance operations of the
Lufthansa Technik Group, where valuable
know-how in the overhaul of this shorthaul aircraft type is bundled: rapid turnaround times and high overhaul quality
at competitive prices ensure customer
­satisfaction. Spirit Airlines will become
Lufthansa Technik Puerto Rico’s first customer in July 2015 with JetBlue to follow
in November.
400 work places from 2016
As of 2016, up to 400 highly qualified
employees will overhaul and maintain aircraft in the hangar’s five lines. The young
company already has more than 50
employees, most of whom are from Puerto
Rico. Training is also underway full steam:
the first course in structural mechanics, with
18 participants, concluded in September.
With the support of Lufthansa Technical
Training and specially designed courses,
the University of Puerto Rico and the FAAcertified Puerto Rico Aviation Maintenance
Institute in Ceiba, Puerto Rico, are making
sure that the mechanics receive the necessary knowledge of metalworking in base
maintenance as well as type training for the
Airbus A320.
As of 2015, training for young mechanics
without prior aviation skills will also begin.
At this time, the Aviation Maintenance
Institute in Ceiba will move to Aguadilla
near the new Lufthansa Technik Puerto
Rico operation. Here, under the roof of the
newly founded Aerospace and Aviation
Institute of Puerto Rico (AAIPR), it will play
an important role in building up the
Lufthansa Technik facility as well as other
MRO operations at Rafael Hernández Airport (BQN) in Aguadilla. “With the Aviation
Maintenance Institute, the University of
Puerto Rico is supporting Lufthansa optimally through its offer of modular training
courses and the combination of work experience and studies,” explains Prof. Wilmer
Arroyo, Executive Director of the Aerospace
and Aviation Institute of Puerto Rico.
4 | News
Lufthansa Technik Connection 1.2015
Beijing
Abu Dhabi
Frankfurt
Rio
Extra-long distance
flight of a BBJ 2
From Rio to Frankfurt // A BBJ 2,
completed and delivered by
Lufthansa Technik at the beginning of 2014, has recently made
an extra-long distance flight
from Rio de Janeiro, Brazil, to
Frankfurt, Germany. The aircraft,
operated by ACM Air Charter in
Baden-Baden, Germany, for a
private customer, flew the 5,140
nautical miles (9,524 km) distance non-stop with six passengers on board. The flight time
was 12:02 hours.
Thomas Minninger, Managing
Director of ACM Air Charter,
said: “We are really impressed
by the performance of this BBJ 2.
The range of the aircraft and the
high-class cabin interior which
guarantees a well-being for all
passengers especially on longhaul flights, clearly prove, that
the completion experts from
Lufthansa Technik have done a
great job. It is a pure pleasure
to fly with this aircraft.” //
Alzey
Approval from UAE
aviation authority
Okay Airways extends
engine agreement
Lufthansa Technical Training //
Lufthansa Technical Training (LTT)
has been approved as a training
provider by the aviation authority
of the United Arab Emirates, the
General Civil Aviation Authority
(GCAA). Lufthansa Technical
Training can consequently hold
GCAA-recognized aviation basic
and type training courses. Andreas
Kaden, Lufthansa Technical
Training Managing Director: “As
an internationally recognized
training provider, Lufthansa
Technical Training can now satisfy the high quality requirements
for aviation personnel in the
Middle East, directly on-site at the
customer with GCAA approval.
This provides the companies
and participants from around the
region both economical and
operating advantages.”
Category A and category B1.1
(both aviation engineers) and B2
(avionics engineers) basic aviation training courses in accordance with GCAA-CAR 66 (Civil
Aviation Regulation) are entered
in the certificate of approval.
Type training courses for the
Airbus A320, A330, A380,
Boeing 737NG, 737CL, 747-8
and 777 aircraft models are
also approved. Following the
successful completion of the aviation training courses, Lufthansa
Technical Training can provide
the participants a GCAA “Certificate of Recognition”. //
Turboprop // Chinese Carrier
Okay Airways and Lufthansa
Technik AERO Alzey (LTAA)
sealed another step forward in
their technical partnership for
turboprop MRO services. Based
on two years of very successful
cooperation on Okay’s PW127J
engines, both companies
signed a five-year extension of
their current agreement. In a
brief ceremony at Beijing the
CEOs of Okay Airways and
Lufthansa Technik AERO Alzey
confirmed their strong intention
for further cooperation, reaching
from advanced MRO services
over specialist trainings in Germany and C
­ hina, to experience
sharing related to regional
aviation development in their
respective environment.
The sales team of Lufthansa
Technik AERO Alzey was working very closely together with
the Lufthansa Technik representative office in Beijing. Lufthansa
Technik also overhauls CFM567B engines at Lufthansa Technik
in Hamburg. //
Authorized service
center for CF34
Lufthansa Technik AERO
Alzey // GE Aviation has named
Lufthansa Technik AERO Alzey
(LTAA) as an authorized service
center for GE’s CF34 series
engines powering the Bombardier Challenger series and
Embraer Lineage. With this
agreement, Lufthansa Technik
AERO Alzey can perform line
maintenance inspections, routine installed engine maintenance, including removal and
replacement of engines and
engine components as well as
repair and overhaul services.
This authorization also allows
Lufthansa Technik AERO Alzey
to provide OnPointSM solution
and GE’s new engine warranty
support.
“GE Aviation and Lufthansa
Technik AERO Alzey have deep
experience maintaining engines
across the aircraft spectrum,”
said Brad Mottier, vice president
and general manager of GE
Aviation’s Business & General
Aviation organization.
“This Authorized Service Center
agreement will enable local
CF34 operators to have worldclass support nearby.” //
News | 5
Lufthansa Technik Connection 1.2015
Frankfurt
Tulsa
Tbilisi
Toronto
Hamburg
Sun Valley
Optimized supply and
transportation speed
Lufthansa Technik Logistik
Services // Pegasus is the
name of a logistics project now
coming to fruition with the introduction of L/transport at the
pool storage facility in Frankfurt.
The new transportation management system rolled out by
Lufthansa Technik Logistik
­Services (LTLS) and Lufthansa
Technik’s Information Management sets world standards for
optimizing supply and transportation products.
“What is unique about L/transport is the electronic integration
of a variety of service providers
and airlines, all of whom collaborate with Lufthansa Technik
Logistik ­Services. L/transport
finds the most favorable and
fastest transportation option
for a shipment from all those
displayed,” explains Project
Manager Thomas Wilms.
The ambitious performance
objectives, defined for internal
logistics and the European
transportation network, have
been achieved successfully.
Pegasus has thus considerably
enhanced the efficiency and
reliability of Lufthansa Technik
Logistik Services. //
Maintenance support
for Gulfstream
Lufthansa Technik and
Georgian Airways
15 years of cooperation //
Lufthansa Technik and customer
and partner Georgian Airways
have celebrated their 15-year
partnership in a ceremony in
the Georgian capital Tbilisi. The
cooperation started in 1999,
when the airline became the
official Georgian airline and put
Western aircraft into service.
Currently, Georgian Airways
operates three Boeing 737 and
four Bombardier CRJ100/200
aircraft. Lufthansa Technik
delivers technical services
under a Total Component Support (TCS®) contract, providing
further support on request.
On the occasion of the common
ceremony Iase Zautashvili,
General Director of Georgian
Airways, said: “Since 1999 our
relationship has been continuously strengthened and Georgian Airways highly appreciates
not only the technical, but the
moral support Lufthansa Technik
provides. I would like to underline the professionalism and
excellent technical maintenance
Lufthansa Technik performs,
giving us assurance in quality
and flight safety.” //
BizJet // Lufthansa Technik’s
subsidiary BizJet International
has signed a supplier agreement
for engine maintenance services
with Gulfstream Aerospace
Corporation, one of the leading
manufacturers of business jets
with the leading product support
network in business aviation.
The three-year agreement will
provide Gulfstream with options
for quality engine maintenance
and customer support for the
Gulfstream GII, GIII, GIV, G350
and G450 aircraft world-wide.
“Becoming an engine services
supplier to Gulfstream Aerospace is a tremendous accomplishment and honor for our
Engine Services team here at
BizJet,” says Criss Berry, Vice
President Engine Services at
BizJet. “This represents a great
collaboration.” //
Joint landing gear
services for SPPCA
Lufthansa Technik and Hawker
Pacific // SPP Canada Aircraft,
Inc. (SPPCA), a global provider
of landing gear systems for
commercial aircraft, has formed
a business alliance for Product
Support Services with Lufthansa
Technik and Hawker Pacific
Aerospace. The three parties
have consolidated their partnership in a General Terms Agreement, after signing a Memorandum of Understanding in 2013.
The agreement will allow customers to benefit from SPPCA’s
design and manufacturing knowhow and Lufthansa Technik’s
MRO expertise as they provide
aftermarket support services
to SPPCA’s landing gear components.
“We look forward to providing
excellent MRO solutions for
SPPCA’s landing gears and to
supporting SPPCA with the
quality, value and commitment
to service that are critical to their
success in this competitive
market,” says Andreas Tielmann,
Vice President Aircraft Systems
at Lufthansa Technik. //
6 | Innovation & Technology
Lufthansa Technik Connection 1.2015
Precision work: Engine assembly
after a module change.
Innovation & Technology | 7
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In
Lufthansa Technik Connection 1.2015
a Te c
h
smart.life optimizes
mature engines
For engine MRO, a fleet rollover or phase-out is a game-changer.
Lufthansa Technik has unveiled smart.life, a modular and highly
customizable product to handle the situation. smart.life guarantees
the operator the most cost-effective MRO solution, at the same
time reducing the risks at the end of the service life.
T
he decision for a fleet rollover completely alters the framework conditions for the overhaul and repair of
the engine fleet in operation. From that
date the priority is to adjust the measures
taken in an overhaul or repair as precisely
as possible to the target service life. The
question now is how to phase out the
engines without concerns regarding
reliability and safety and minimize any
non-usable remaining life for the operator.
As this phase is now imminent for a
whole series of popular engines – for several aircraft types a change of generation
is on the horizon – Lufthansa Technik has
developed smart.life. Targeted at optimally
accommodating customers’ technical and
financial needs in this period, smart.life’s
extremely flexible service spectrum
ensures its adaptability to any customerspecific framework condition.
Change of paradigm
With the decision to phase out a fleet, the
nature of the maintenance and the associated methods changes. Now the purpose
of an overhaul is to reduce the cost of
maintaining the engine to the extent nec-
essary. Ideally the engine will have no further technical life left at the point when it is
retired from the fleet. Obviously this goal
is not realistic, but the objective is clear:
during this phase just revive the engine to
the extent necessary to keep it serviceable
up to retirement.
Therefore at this point the service paradigm of Lufthansa Technik changes from
the classic engine overhaul to the provision
of thrust. The elements available within
smart.life for attaining this objective extend
far beyond the overhaul portfolio of a typical engine shop. Reducing the depth of
penetration during an overhaul is one end
of the spectrum. At the other end is the
option of simply not overhauling an engine
at all, but of taking it off the wing at the
end of its service life and installing another
engine with sufficient remaining life in its
place, for example a spare engine or a
leased engine. The maximum effect of the
broad performance spectrum is exploited
by the MRO provider’s ability to compose
an infinite number of individual solutions
precisely matching the operational requirement of the individual customer.
�
Please continue on page 8
8 | Innovation & Technology
Lufthansa Technik Connection 1.2015
“
smart.life is a product which
delivers multiple benefits to
our customers: On the one hand
smart.life allows customers to
achieve the maximum in cost
savings during the last phase of
their assets’ lifecycle and ensures
flexibility should the phase-out
plan or other parameters change.
On the other hand our customers can still fully concentrate
on their core business during
that time, as we take over the
complex task of optimization by
applying the various smart.life
tools adapted to our customers’
needs.”
Marc Wilken,
Director Product Sales
and Engine Lease
Variety of tools
In order to be able to offer such a complex
service, an MRO provider must have mastery of all the tools, such as an overhaul
with limited depth of penetration, the use of
used material or the employment of mobile
repair teams (Airline Support Teams, AST®),
a highly effective instrument which avoids
the need for shop visits and helps an airline
to fly out the available engine life. Furthermore, the tools include tailored workscoping concepts which Lufthansa Technik has
developed over the years and which the
company is now extending to all popular
engine types. Based on its profound understanding of the interaction of the elements
of the engine, Lufthansa Technik’s engineers
know precisely where on the engine maintenance is essential and – at least equally
important – where it is not worthwhile.
Besides, the broad customer base of
Lufthansa Technik offers the option of
optimizing across various contracts, i.e.
for using engines or modules from one
contract in another.
It goes without saying that customers
who own their engines and give Lufthansa
Technik the freedom to come up with the
best solution will profit most from the possibilities smart.life provides. Where leased
engines are used, the lessor usually wants
the same engines back again that it originally supplied, comprising restrictions on
the use of spare parts, for example. But
here too, Lufthansa Technik can provide
Innovation & Technology | 9
Lufthansa Technik Connection 1.2015
With smart.life, Lufthansa Technik tailors
the workscope according to the individual
customer’s requirements.
valuable assistance in the form of consultancy regarding the lease return conditions as well as technical support with
meeting them.
Extraordinary options
The right choice of tools is thus a critical
element. For Lufthansa Technik, even rather unconventional possibilities are perfectly
feasible. Thus, for example, one option is
for the MRO provider to buy the customer’s
engines and take over all the associated
technical responsibility. Another option is
a guarantee to purchase the engines at a
particular point in time.
Specially tailored to a given customer’s
specific situation, smart.life is targeted both
at the operator of a small fleet who is concentrating on his core business and at the
operator of a large fleet with extensive
technical expertise. The financial situation
of an airline can also be taken into account
in the program, for example, where cashout is limited in one particular year. Not
only can this factor be reflected already
at the workscoping stage, but one solution
can be to sell an engine profitably at a
suitable point in time and then fly out the
remaining aircraft service life using a
leased engine. This kind of predictive
asset management is an important instrument in the smart.life portfolio.
Although the period culminating in the
phase-out of an aircraft engine carries with
it new challenges for the customer, there
are significant opportunities for savings
that may not be obvious at first sight. With
smart.life, Lufthansa Technik provides a
cost-optimized solution in this situation.
smart.life is the customer’s guarantee that
the difficult phase of fleet rollover will be
handled as cost-efficient as possible for
the airline and in a highly flexible manner,
enabling the airline to focus on its core
business.
Marc Wilken
Phone +49-40-5070-64013
marc.wilken@lht.dlh.de
10 | Engine Services
Lufthansa Technik Connection 1.2015
Oliver Winter, Manager Engine Life Cycle Services, Lufthansa
Technik and Mr. Tomotaka Mikuni, Vice President, Engineering
& Maintenance, Peach Aviation, at the milestone event.
Spotless
performance
The 40,000th official Cyclean®Engine Wash was carried out at Kansai (Osaka) International
Airport, Japan, on a Peach Aviation A320 powered by CFM56-5B engines. The occasion was a
milestone for Lufthansa Technik and a gain not just for Peach, but for the environment as well.
C
yclean®, the engine wash system
developed by Lufthansa Technik,
has become a leading market
product over the last seven years. Oliver
Winter, who is responsible for it as Manager
Life Cycle Services, can confirm this:
“Since we introduced Cyclean® we have
received extremely positive feedback from
all our customers. Its unrivaled combination
of performance and flexibility in particular
is very highly valued by users.”
This achievement was officially celebrated with the 40,000th wash at Peach
Aviation, and there’s no end in sight to the
market success of this product. New sta-
tions are being built on several continents
to accommodate new customers. A new
permanent wash station is currently being
set up in Las Vegas, USA, and plans are
moving ahead for a station in Montreal,
Canada. New customers hail from both
the USA and Central and South America,
where airlines from Colombia and El Salvador have placed orders for Cyclean®
washes.
Cyclean® can be used by customers in
a variety of ways, as Winter explains: “We
offer two versions of co-operation. First,
there’s the classic service we provide in
North America and Europe, in which the
customer pays a per-engine fee. The alternative is an option in which the customer
leases the equipment. Here, we also provide training for the customer’s mechanics
and perform the maintenance of the
equipment. The customer can then carry
out engine washes for its fleet independently and on his own timetable.”
The best total package
40,000 washes are a big achievement, and
the performance of the Cyclean® system
clearly speaks for itself, according to Winter.
“Most of our customers choose us
Engine Services | 11
Lufthansa Technik Connection 1.2015
EPAR catalog 2015
23,000 part numbers // Please find
attached to this issue of Connection the
2015 revision of Lufthansa Technik’s Engine
Parts & Accessories Repair (EPAR) catalog.
The enclosed DVD, now in its 16th edition,
has been significantly optimized to provide
a more intuitive access to all available
repairs for individual engine parts. It enables
reliable quotations on price and turnaround
time without the necessity to start a timeconsuming request process. The complex
Engine Parts and Accessories Repair
(EPAR) product today entails repairs applicable to more than 23,000 part numbers.
The new edition of the EPAR catalog has
been given an optimized structure and
navigation to facilitate its daily use, enabling
users to get fast access to e-services such
as manage/m®. Direct personal points of
contact to EPAR are listed for your reference.
We have also dedicated a new section to
our increasingly popular teardown to surplus
product. //
Dominik Giugno
Phone +49-40-5070-66408
eparmarketing@lht.dlh.de
www.lufthansa-technik.com/epar
because we offer the best total package.
We know that Cyclean® delivers great
wash results on EGT-M (Exhaust Gas Temperature-Margin) improvement and fuel
flow reduction, but the particular benefit of
our system lies in its ease of use. We only
need very few man-hours for a Cyclean®
wash. It can be carried out quickly, in less
than an hour, and can even be performed
at the gate.” There’s no need to tow the
aircraft to a special location. And in contrast to competitor products, no run-up is
needed after washing, which saves the
customer even more time – as well as the
fuel needed for the engine run.
This exceptional performance has
helped Lufthansa Technik’s Cyclean®
product achieve its outstanding market
position. Even so, for Oliver Winter’s team
that’s no reason to sit back and relax. The
next developmental phase of Cyclean®
is intended to expand the product’s lead
over the competition even more. Under
the project name Cyclean® 2.0, several
engineers are already working on a future
solution that should improve the system’s
already phenomenal performance. Among
its features are a shortened wash cycle
and the proposed replacement of water
with CO2 dry ice pellets as the washing
medium, but also a further improvement in
the cleaning performance – with the corresponding positive effects on handling,
EGT-Margin and fuel flow. Even if the new
system is still under development, it illustrates persuasively that Lufthansa Technik
is not resting on its laurels when it comes
to providing even better services to its
customers.
Oliver Winter
Phone +49-69-696-96184
oliver.c.winter@lht.dlh.de
For more information please
scan the QR code. www.lufthansatechnik.com/cyclean
12 | Component Services
- 9 5 4 - 3 02
+1
-4
S CA
Hotline
24/7
4 44
H ot l i n e
Lufthansa Technik Connection 1.2015
At your service in the U.S.
Lufthansa Technik has established an AOG Desk in Fort Lauderdale,
Florida, to enhance its AOG performance and availability for customers
in the Americas. The team also handles the Single Component
Availability (SCA) product for non-contractual operators in the region.
HAM
FRA
SFO
NRT
JFK
LAX
FLL
DXB
SZX
SIN
 Central stock
 Local stock
W
hen a customer has an AOG situation, the fastest possible availability of single components is a
must for the flight operations of any airline.
As part of its increased efforts to anchor its
products and services even more strongly
in the world’s individual regions, Lufthansa
Technik is establishing a “twin” in the U.S. of
its globally active AOG Desk in Hamburg.
The new AOG Desk will be managed by
Mike Jardanowski, whose experience already
includes running the Lufthansa Technik AOG
operation for Virgin America in San Francisco.
His team is based at Lufthansa Technik
Component Services (LTCS) in Fort Lauderdale (FLL). “The new Lufthansa Technik
Component Services AOG Materials Desk
shows the great commitment that the
Lufthansa Technik Group has made toward
increasing local customer service in the
Americas,” says Patrick Hotz, LTCS’s Director
Customer Services and AOG Support. “The
local MRO market in America has defined
close customer proximity and local AOG
support as key success factors for MRO
operations.” The new AOG Desk at Lufthansa
Technik Component Services mirrors the
existing AOG operations in Hamburg, utilizing synergy effects as much as possible.
The Fort Lauderdale team consists of nine
experts who cover every aspect of material
management and AOG support. “The new
AOG Desk at Lufthansa Technik Component
Services will be a very valuable addition to
the worldwide AOG support offered by the
entire Lufthansa Technik Group,” emphasizes
Hotz. The AOG team in Hamburg will
continue to handle requests from all other
regions of the world, whilst the AOG team in
Fort Lauderdale will be responsible for all
AOG pool requests, urgent loan, exchange
and sales inquiries from customers situated
in the Americas. Therefor since early
December the team is handling all AOG
and critical requests from all Lufthansa
Technik customers in the Americas.
The Lufthansa Technik Component Services AOG team in Fort Lauderdale has been
operational since September 2014. It has
also taken over urgent exchange services
for non-contractual customers for Lufthansa
Technik’s Single Component Availability
(SCA) product. “With this move, Lufthansa
Technik not only offers SCA locally in the
region, customers will also have access to
local pools that ensure even faster transport times,” says Dominik Nixdorf, Lufthansa
Technik’s Head of Loan and Exchange.
Single Component Availability is Lufthansa
Technik’s fast and flexible service for aircraft
components. All components are offered
with a warranty for six months and 1,000
flight hours based on Lufthansa Technik’s
experience as the world’s largest MRO
provider. In addition, with SCA Lufthansa
Technik gives customers access to one of
the biggest component pools in the world,
worth more than 1 billion euros. Offering
components on a loan, exchange and sale
basis, Lufthansa Technik also provides
logistics options to ensure on-time delivery
to any destination in the world.
Component Services | 13
Lufthansa Technik Connection 1.2015
One-stop shop for
single components
Lufthansa Technik’s dedicated AOG
Materials Desks in the U.S. and in
Hamburg are your single point of contact for a speedy and reliable AOG
support for single components (Single
Component Availability, SCA) and
consumables and expendables (C&E).
Americas
AOG Materials Desk and SCA:
Phone +1-954-302-4444
aog-desk@ltcs.com
Outside America
AOG Materials Desk and SCA:
Phone +49-40-5070-4308
aog-rfq@lht.dlh.de
SITA: HAMAOLH
For more information about
SCA please scan the code.
3rd European Airline Loan Borrow Forum
In an Aircraft on Ground (AOG) situation, even competing airlines loan each other spare parts. In order to
improve this cooperation in Europe, representatives of fourteen airlines met at the third European Airline Loan
Borrow Forum (EALBF) at the Lufthansa base in Hamburg.
// The challenges of material supply are the
same for all airlines: mastering the delicate
balance between extensive material needs
for a whole fleet of aircraft and the high
costs of individual spare parts. And because
it is nearly impossible to have on hand all
the spare parts an aircraft might need, in
an AOG incident airlines are often dependent on the spare parts of other airlines.
That makes cooperation and communication
between different airlines more important
than ever, as Sebastian Schönbrodt, who
heads up Single Component & Consumable
Solutions at Lufthansa Technik, emphasized
during his opening remarks at the forum.
How do employees of other airlines
manage the information flow within their
teams? What information is considered
especially important for the smooth
processing of a loan/borrow transaction?
Would it make sense to standardize processes even more? These and other questions were the focus of the forum. To offer
the participants an impression of Lufthansa
Technik’s work, the company presented
important innovation projects as well as its
new warehouse site in Frankfurt and its
own AOG desk. In addition, participants
had the opportunity during the three-day
forum for private meetings with representatives of other airlines in 1:1 sessions.
The airlines agreed quickly on improved
transparency as regards material inventories and the necessity of standardization in
the administrative area. Fabricio La Banca,
Head of Purchase, Trade, Loans & Exchanges
at Lufthansa Technik, was satisfied with
the results of the forum: “I’m optimistic that
there will be concrete improvements to
loan/borrow transactions very soon thanks
to the many constructive suggestions of the
participants here.” Sebastien Bontemps,
who represents Air France, also appreciated
the results of the meeting. His experiences
participating in the forum were entirely
positive, and he believes that loaning and
borrowing processes will become significantly less complex, faster, and thus more
efficient. //
Dominik Nixdorf
Phone +49-40-5070-60199
dominik.nixdorf@lht.dlh.de
14 | Leasing Services
Lufthansa Technik Connection 1.2015
Smooth support for leased aircraft
Lufthansa Technik’s Key Account for Lessors & Banks is taking care of the needs of aircraft
owners for more than ten years. Starting three years ago it has also been focusing on the
support of Lufthansa Technik’s airline customers and their leased aircraft.
T
he share of leased narrowbody and
widebody aircraft is supposed to
grow beyond 50 percent by the end
of this decade. Lufthansa Technik has
recognized the increased demand of the
airline industry to address the specific
challenges of leased aircraft in conjunction
with MRO services for airframes, engines,
components and landing gears.
With its Aircraft Leasing & Trading Support (ALTS®) for Airlines the Key Account
for Lessors & Banks has defined an extensive support concept which considers
all relevant lease contract requirements
during the term of the lease. The support
includes both the aircraft phase-in at the
beginning and the phase-out at the end
of the lease term. For the phase-in of new
aircraft Lufthansa Technik can support the
customers with the Aircraft Production
Inspection Program (APIP) at the production
site of aircraft manufacturers.
The ALTS® sales team in Hamburg cooperates with Lufthansa Technik’s worldwide
sales teams in the Americas, Europe, Middle
East, Africa and Asia during MRO sales
campaigns to offer the airline customers
optimized and cost saving MRO support
solutions. Especially for aircraft lease returns
Lufthansa Technik has come up with smart
solutions in response to this complex challenge. The entire process is optimized by
relying on the expertise of specialists at a
very early stage, and this considerably
reduces costs and saves valuable time for
airlines and there is barely something
comparable within the airline MRO industry
with such a wide scope of services.
Integrated solution approach
Two scenarios are possible. First, the customer can take advantage of support from
Lufthansa Technik specialists prior to
lease contract signature to optimize lease
contract and MRO contract provision at an
early stage. On the other hand, customers
can request support at any time during the
term of a lease agreement. ALTS® specialists provide assistance in preparing and
handling the lease returns in accordance
with the terms of the lease agreement.
The core element of this service considers
the project management and maintenance
related details of the lease agreement,
followed by a subsequent slot optimization
with engineering-based definitions of the
work packages, so that the lease return
conditions can be fulfilled within the scheduled timeframe.
Aircraft
Leasing
& Trading
Support
Aircraft
Leasing
& Trading
Support
—
—
—
—
—
Service Modules
Aircraft Selection
Aircraft Dismantling
Aircraft Transition
Technical & Operational Support
Interim Support & Remarketing
Aircraft Part-out
Interim Period
Operation
Aircraft Assembly
Scan the QR
Code or enter
www.lufthansatechnik.com/alts
in your browser
to see how
ALTS® works.
Both scenarios have the same result:
The airline not only saves a considerable
amount of money due to the optimization
of the lease return – it also no longer needs
to cope with the typical “unavoidable”
delays and penalties often associated with
this complex process. In most cases the
new service keeps hassles to a minimum
or prevents them from happening.
This innovative support enriches the
classic Lufthansa Technik service portfolio
and is unrivaled in today’s market. The
combination of these services and the
classic products from the leading MRO
provider represents a clear advantage in
terms of performance. The service delivers
maximum benefits when Lufthansa Technik
optimizes the technical management of
aircraft during the entire lease period.
Ralf Schulze, Senior Sales Executive
Lessor & Banks, explains how this is possible: “The process often begins with an
analysis of the MRO related terms and
provisions of the lease contract provided
by an airline. Subsequently Lufthansa
Technik can define maintenance procedures in ways that ensure optimum cost
and technical conditions for the customer
in the long-run. More and more customers
have realized this and thus welcome the
integrated solution approach taken by
Lufthansa Technik.”
For example, the right choice of engine
LLPs, coordinated with the lessor, led to
noticeable savings during two engine shop
visits for an Asian customer; Lufthansa
Technik also helped coordinate the timely
release of the relevant maintenance
reserves for the replaced LLPs and for the
engine maintenance work.
Ralf Schulze
Phone +49-40-5070-64706
ralf.schulze@lht.dlh.de
Personalities | 15
Lufthansa Technik Connection 1.2015
“Extremely valuable”
Representatives from ten airlines accepted an invitation to this
year’s customer forum of Lufthansa Technik Maintenance
International (LTMI) for informative talks and exciting discussions.
T
he Lufthansa Technik Maintenance
International customer forum enables
an open exchange between airline
­representatives and LTMI and Lufthansa
Technik. “I really appreciate the opportunity
to make contact and to have good talks
with many other ­airline representatives
during an occasion like this,” says Nigel
O’Fee, Liaison Engineer EasyJet. Ulrich
Hollerbach, CEO of Lufthansa Technik
Maintenance International, is pleased with
the customer resonance. “This open and
frank exchange with our customers is
extremely valuable for us. We can only
improve continually if we know what our
customers need,” Hollerbach said.
The hands-on approach of the forum
was a very welcome feature. During a presentation on the vacuum leak check, for
instance, the participants had the opportunity to search for leakages at a sample of
an aircraft door using headphones and a
detector device. “It was really good that we
could try it out,” says Theo Versteeg, Engineering Manager ArkeFly.
The Airline Caucus was again met with
great interest. It offers participants the
chance to provide the Lufthansa Technik
Maintenance International management
and the attending representatives of Key
Account Management with direct feedback.
“I appreciate the opportunity to talk
very openly with the Lufthansa Technik
Maintenance International management about potential for improvement,”
says Terje Kleppan, Contracts Manager
Technical Operations Norwegian.
“Ulrich Hollerbach and Altfried Nessel
are very open to our feedback. I think
that is really good,” confirms Andy Beck,
Line Maintenance Manager EasyJet.
The Lufthansa Technik Maintenance
International management also takes
advantage of the caucus to provide
participants with information on the status and development of the feedback
topics from last year. Markus Pätzold,
Senior Manager Technical Contracts &
Line Maintenance Condor Flugdienst
GmbH, praised the caucus: “We can tell
that our concerns are taken seriously,
and we can follow what happens
to them.” Although the LTMI customer
forum has numerous regular participants, there are always new guests,
too, like Terry Dudley, Engineering
Operations Manager Virgin Atlantic.
His comment on the event: “I found the
LTMI customer forum very informative.
I’m going home with new ideas and
inspirations and would definitely like
to take part again next year.”
Antonio Schulthess
was appointed by the Supervisory Board of Lufthansa
Technik as new Chief Executive Human Resources.
On March 15, 2015, he will
take over the position from
Dr. Johannes Bussmann, who is replacing
August W
­ ilhelm Henningsen as Chairman of
the Executive Board. On this date, Henningsen
is retiring. Antonio Schulthess has been Head
of the Human Resources Division of Lufthansa
in Frankfurt since July 2014.
After completing his studies at the University
of St. Gallen in Switzerland, the military pilot,
software engineer and management economist served in various positions in the fields of
IT and human resources as well as working
as a self-employed management consultant.
In June 2011, he moved to Lufthansa in
Frankfurt, where he was responsible for Human
Resources in Lufthansa Passage, later adding
responsibility for the same function for the
Lufthansa Group as a whole.
Frank Berweger
has taken over the position
of Vice President Sales
Americas. With a degree in
business administration
from the University of Hamburg, Berweger started his
career at Lufthansa German Airlines in 1990.
Subsequent responsibilities included several
management positions at Lufthansa Cargo
and the logistics group Expeditors International in Europe and Asia. In 2002 Frank
Berweger joined Lufthansa Flight Training in
Frankfurt as Vice President Marketing &
Sales. Prior to his current promotion, he held
the position of Vice President and Head of
Simulator Training Division. Frank Berweger
is married with two children. In his free time
he enjoys playing soccer and kite surfing.
Stephen Fondell,
former Chief Executive
officer of Lufthansa Technik
Logistik America, has
taken over the same position at the helm of the new
Lufthansa Technik Component Services, the merger of Lufthansa
Technik Logistik America (LTLA) und Lufthansa
Technik Component Services (LTCS).
16 | Aircraft Services
Lufthansa Technik Connection 1.2015
At the delivery of the overhauled SOFIA 747, the NASA
representatives stressed the excellent reputation of
Lufthansa Technik in Hamburg and recognized the
team for the “unequaled quality” it delivered.
L
ufthansa Technik has successfully concluded the overhaul of the SOFIA 747
from NASA. Owners and visitors were
able to get an impression of the condition of
the aircraft and the telescope at the official
handover of the aircraft to the operators
NASA, the German Aerospace Center (DLR),
and the German SOFIA Institute (DSI) at the
end of November 2014. The result is a tribute
to Lufthansa Technik. Not only were the customer’s expectations fulfilled, the overhaul
team also did its all to make the research
work on board the Jumbo Jet more comfortable in the future and to simplify operation.
For example, additional seats for taking
passengers were installed at the last minute
– naturally in line with certification requirements. No wonder therefore that only smiling
faces were to be seen at the handover ceremony.
Team spirit and cooperation were the
most frequently quoted terms when it came
to describing the ground time. In her speech,
Andrea Razzaghi, Deputy Director of Astrophysics at NASA Headquarters, stressed the
excellent reputation of Lufthansa Technik in
Hamburg and recognized the team for the
“unequaled quality” it delivered. Prof. Dr.
Alfred Krabbe, Head of the German SOFIA
Institute based in Stuttgart, also emphasized
the excellent partnership-like cooperation on
this project between all participating partners.
�
Please continue on page 19
Lufthansa Technik Connection 1.2015
Aircraft Services | 17
Mission accomplished
Lufthansa Technik has successfully concluded an extremely challenging project with the
official handover of the Boeing 747 SOFIA to the customer NASA and DLR. The Stratospheric
Observatory For Infrared Astronomy (SOFIA) is all set for a long research campaign.
18 | Aircraft Services
Overhauling avionics (top), hydraulics
(right) and the telescope (blue) required
more man-hours than expected.
Lufthansa Technik Connection 1.2015
eServices | 19
Lufthansa Technik Connection 1.2015
The excellent result is not a matter of
course however. Some of the findings
made during the ground time exceeded
the expected scope. The team had very
specific problems to deal with especially
when it came to repairing the pylons but
also when removing the electrics and
electronics and re-installing them subsequently. The basic objective of the remodeling carried out in the framework of the
overhaul was to adapt the SOFIA 747 as
best possible to the commercial standard
of a series production aircraft and in this
way reduce the expense for later maintenance and operation. The improvement in
terms of ease of maintenance is substantial – an approx. 30 percent saving in
maintenance costs can be achieved over
a twelve-year period.
A flying research instrument
It became clear during the shop visit that
completely new processes are needed for
typical routine procedures on the ground
on the SOFIA 747. All work on the aircraft
is focused on the safety of the telescope.
Even just to disable the power, the telescope has to be shut down first so that the
system does not hang. This alone takes
20 minutes. A similar level of effort is
required for an engine test run: The telescope has to be active and operable in
this case. This is because the aircraft
experiences considerable vibrations when
the power is increased to take-off level.
The system for decoupling the vibrations
in the aircraft structure from the telescope
therefore has to be fully active.
Everything was therefore different when
overhauling the SOFIA 747. It became
clear that this is not simply an aircraft with
a telescope, rather a highly sensitive
scientific lab that just happens to be carried
on board an aircraft. However, it was also
evident at the handover of the aircraft to
the customer that Lufthansa Technik is
equal in every respect to the demanding
task of overhauling such an aircraft.
Andreas Britz
Phone +49-40-5070-1618
andreas.britz@lht.dlh.de
manage/m® training on site
At the beginning of November, manage/m® product manager
Michael Weidemann took a trip to Lagos, Nigeria, to provide
customized training on Lufthansa Technik’s Technical Operations WebSuite for customer Arik Air.
“W
hen a customer needs our support, and especially when there is
new staff to train, we prefer to do it on-site, as we are able to adjust
to their current needs and requirements,” explains the manager,
who has been in Lagos five times, as Arik Air has a contract with Lufthansa Technik.
The training focused on explaining the manage/m® world and processes, including the interfaces between manage/m® systems and how it all fits together. “We
like to demonstrate how the functions of all the different modules are connected
and interact with one another.” The customer thus gains an insight into how to
gather the information from the modules, without any external help, and learns to
work with the system independently.
Arik Air has a Technical Operations Management (TOM) contract with Lufthansa
Technik Maintenance International for its Boeing 737NG fleet. This also includes
a TOM Fleet Manager, as well as mechanics who take care of the maintenance,
and who are all on-site in Lagos. The customer makes full use of the manage/m®
Technical Operations WebSuite to fulfill their responsibilities as an operator for
the relevant aviation authorities. “Therefore, the customer needs to be able to work
with the system independently, and we do our best to support them in doing so,”
emphasizes Weidemann.
A total of 20 Arik Air employees have attended the training sessions in November,
which have been quite successful, as Weidemann summarizes: “The participants
appreciated the training very much, as they have always appreciated the close
customer service we have provided throughout the years. Close customer collaboration has and always will be a very important factor for us.”
For more information:www.manage-m.com
20 | Employee Portrait
Lufthansa Technik Connection 1.2015
More than just working
for one company
Angel Molina is a Project Manager for Processes at the Spairliners joint venture.
As part of a young international team, he and his colleagues make sure that the fast and
highly automated global provisioning of spare parts for A380 and E-Jet aircraft runs
smoothly – while maintaining the right b
­ alance in a dynamic and exciting environment.
I
f you are a team player, enthusiastic
about the world of aviation, eager to
face challenges, an independent worker, like to discuss issues, committed and
have proven subject-related expertise,
then our company has exciting roles in an
international and dynamic environment for
you.” This quote from the Spairliners
career website is not comprised of buzz
words – it reflects the philosophy of the
company, and you notice that immediately
when you visit headquarters near Hamburg Airport and talk with the employees
there. One of them is Angel Molina: “We
are a young and international team. Our
average age is 34, we represent about a
dozen nationalities and we each speak at
least two languages.”
Molina hails from Spain and has been
New fleets and new customers mean
living in Hamburg since 2006, where he
that IT not only must keep pace with new
earned his MBA at the Hamburg University technologies and requirements – IT must
of Technology. After working as a selfalways be a step ahead of new developemployed business consultant for two years, ments in a market of dynamic growth.
Molina joined Spairliners in 2013, filling the
“More than 90 percent of our material hanrole of Project Manager IT and Processes.
dling is automated. And we are always
At this time Spairliners, a joint venture
working to increase the degree of automafounded in 2005,
tion we have,
had just expanded
because every optiits portfolio with
mization is worth its
The future will demand much
component supply
weight in gold – for us
more than speed and high levels
services for the Emand our customers,”
of automation – flexibility will be
braer E-Jet family,
says Molina from
the ultimate success factor.
in addition to the
experience. What’s
Angel Molina
comprehensive
more, employees
A380 parts support
must be very flexible
already under conand have a high
tract. “Spairliners relies heavily on IT and has degree of system expertise. “All projects are
always used SAP – from the very beginning,” extremely challenging because we have to
he says. “That is rather unusual for a busi- deal with system details and complexity,”
ness of our rather small size. When I arrived according to Molina. “You need to know
here, the SAP platform for the E-Jets was
many processes inside and out if you want
just about to go live,” says Molina. Spairto keep developing the system.”
liners has experienced consistent business
Thus it is not surprising that Angel Molina
growth, and the E-Jets have given the
and his colleagues have a busy and exciting
company a big boost in a relatively short
workday: coordinating system development,
time. “The size of the company has douaddressing internal requirements from colbled since then,” Molina explains.
leagues and the joint venture partner, not to
Ten years ago the joint venture was
mention external requirements, evaluating
launched with seven employees; the staff
and processing new business ideas and
grew to 20, and then the E-Jets came along. developments, etc.
Today Spairliners employs 40 people.
Please continue on page 22
“
�
Employee portrait | 21
Lufthansa Technik Connection 1.2015
Angel Molina is part of Spairliners’ young
and international team, representing about
a dozen nationalities.
22 | Employee Portrait
Lufthansa Technik Connection 1.2015
For more information: www.spairliners.com
“I view myself as a kind of translator,
bridging any communication gaps between
the business and development realms, and
serving as a mediator in a French-German
enterprise with a strong heritage.”
Working for a joint venture involving
market leaders implies a number of special
challenges. “A job at Spairliners is more
challenging than just working for one
company,” says Molina. “You must always
strike the right balance, and many political
issues arise as well. And in addition to the
vested joint venture partners, Lufthansa
Technik and Air France, a large number
of diverse customers also have their own
individual expectations and demands.”
Internationality has a key role
This is where the international character of
this work environment plays a key role.
This also includes language: Molina learned
German in Spain, studied French in high
school and has a French wife – all of this
prepared him well for his job at the Spairliners joint venture. In his role as Project
Manager, his language skills are vital to
communication and in discerning nuances
during meetings.
As the company approaches its tenth
anniversary, Molina feels ready to take on
the challenges of the future. The acquisition and retention of customers or the integration of new sites and warehouse centers – he is looking forward to new tasks of
all kinds. “When it comes to the interaction
of physical logistics, technology and IT, the
future will demand much more than speed
and high levels of automation – flexibility
will be the ultimate success factor.”
The component company
Spairliners offers a comprehensive component support solution
for A380 and Embraer 170/175 and 190/195 operators.
T
he joint venture between Lufthansa
Technik and Air France Industries
KLM Engineering & Maintenance
was founded in 2005 with the goal to
establish an organization, initially dedicated solely to providing component
support for the Airbus A380. In 2008 the
company took over component support
for the first Airbus A380 of Qantas Airways, running the operation even before
the first A380 was delivered to the
parent companies of the joint venture,
Air France and Lufthansa, who received
their first A380 aircraft in October 2009
and May 2010.
The joint approach of the two MRO
experts was successfully used to counter
the challenges posed by the new component technologies incoporated in the
world’s largest commercial aircraft.
Based on the performance of Spairliners’
A380 component support, the company
extended in 2013 its service portfolio to
the Embraer E-Jet aircraft family, today
covering the full scope of Line Replaceable Units (LRU) for the Airbus A380 and
E-Jet family.
Spairliners prides itself on offering
customers everything that they need
from a single source. A boost to efficiency has been achieved by the introduction
of an SAP-based IT solution for supply
management in 2007. Data is now
exchanged over the internet with partners’ IT systems and user-friendly communication with customers is offered.
Strong teams with experts in supply chain
management, retrofit management and
modification, logistics, engineering, AOG
support and, last but not least IT management, form a supply backbone which
can be counted on.
Total Support Services | 23
Lufthansa Technik Connection 1.2015
“Live changes” in Budapest
A ceremony was held to mark a very special anniversary of Norwegian Air Shuttle and
Lufthansa Technik: the milestone was the 100th base maintenance check on a Boeing 737-800
for the Norwegian low fare airline in Budapest.
L
ufthansa Technik has been performing
overhaul services for the customer
exclusively at the Budapest location
since 2012 in the framework of a Total Base
Maintenance Support (TBS™) contract.
“The maintenance plan was developed
together with the customer and adapted to
its needs. Norwegian operates daily flights
to Budapest, with incoming aircraft and
freshly overhauled jets being exchanged
as part of so-called ‘Live Changes’,”
explains the responsible Lufthansa Technik
sales representative Tanja Pustolla.
By settling on Budapest as a location
and with the precisely controlled handover
of the aircraft to the exact minute, Lufthansa
Technik is supporting the special concept
promoted by Europe’s third largest low
fare airline optimally – with no ferry flights
of any sort needed. Thanks to a special
maintenance program, the base maintenance activities for the 737NG fleet only
arise every two years and are performed
exclusively in the off-peak winter season.
An “inflatable hangar” was procured specifically for Lufthansa Technik Budapest to
maintain the necessary capacity, which
enables temporary operation of an additional overhaul bay.
Ildikó Batorfi, the responsible Key
For more information:
www.lufthansa-technik.com/tbs
Account Manager for the TBS™ in Budapest,
continues: “So-called ‘ROW 44’ modifications will also be carried out in the inflatable
hangar in Budapest during special layovers
and the new 737-800 aircraft will be retro­
fitted with broadband Internet connection
technology in the process.” Because
­Norwegian Air Shuttle uses the AMOS
maintenance IT system, a connection was
established between the customer’s system
and Lufthansa Technik’s IT, so that all
­relevant maintenance information can be
accessed directly in the customer’s system.
Long-standing customer
Norwegian Air Shuttle has been a customer
of Lufthansa Technik since 2007. The
­business relationship began with a Total
Component Support TCS® contract for the
airline’s 737-300 fleet. Today, Lufthansa
Technik is exclusively supporting the
CFM56-7B engines and is providing
comprehensive wheels and brakes
services for the entire fleet, including the
new Boeing 787 fleet.
Tanja Pustolla
Phone +49-40-5070-67947
tanja.pustolla@lht.dlh.de
By settling on Budapest as a location and with the
precisely controlled handover of the aircraft to the
exact minute, Lufthansa Technik is supporting the
special concept promoted by Europe’s third largest
low cost airline optimally.
24 | Aircraft Services
Lufthansa Technik Connection 1.2015
Under its new name “Robert Koch” the
aircraft serves as evacuation facility.
A very special mission aircraft
Lufthansa Technik was instrumental in converting a Lufthansa widebody for a demanding role of the
world’s first evacuation aircraft for transporting and treating Ebola patients on behalf of the German
government. At the end of 2014, Federal Foreign Minister Dr. Frank-Walter Steinmeier and Federal
Minister of Health Hermann Gröhe accepted receipt of the aircraft in Berlin.
Aircraft Services | 25
Lufthansa Technik Connection 1.2015
Working on the installation of the isolation
units and the Patient transport units (PTU).
special isolation unit in the aircraft cabin.
The aircraft conversion, which was performed at Lufthansa Technik’s Hamburg
base, was carried out in partnership with
the Robert Koch Institute (RKI).
In the middle and rear section of the
long-haul aircraft, passenger seats, galley
and washing areas, and baggage lockers
were removed to make way for a patient
transport isolation unit surrounded by an
airtight tent with negative pressure. Inside,
medics can provide patients with intensive
care and treatment during the flight while
remaining fully protected. Two exterior
tents, which are also airtight, serve as
buffers so that the treatment tent can be
entered and exited safely. At the front of
the cabin, there are seats for up to 19 passengers such as doctors, attendants from
the RKI, isolation tent technicians and a
Lufthansa engineer.
Proof of technological expertise
O
n 27 November, Lufthansa CEO
Carsten Spohr handed over an
Airbus A340-300 for its new role
in Berlin. At the request of the Federal
Foreign Office, Lufthansa Technik had
converted the passenger aircraft so that it
could be used for this special humanitarian
mission. Under its new name “Robert
Koch” (a celebrated German physician
and pioneering microbiologist in the 19th
century) it now serves as the world’s only
evacuation facility for highly contagious
patients. Unlike the smaller aircraft that
have been sporadically available to date,
the new aircraft can provide comprehensive intensive care on board.
The Lufthansa Group was able to
complete such a complex and technically
demanding undertaking so quickly because
the airline was in a position to provide a
long-haul aircraft at short notice that was
suitable for the specific requirements of
the project. Furthermore, as a global leader in aviation technology, Lufthansa Technik
has a wealth of experience in installing
a diverse range of non-standard cabin
interiors on aircraft for governments, VIPs,
the business aviation sector and special
missions.
For this project, the leading MRO provider was able to draw on this expertise
for the construction and installation of the
Electrical connections, adjusting the ventilation systems, the generation of an appropriately independent negative pressure in
the isolation tents and the communication
in the isolation area, and between this
area and the cabin, were some of the
special challenges of the conversion.
There is no comparable aircraft anywhere
in the world, which is proof of the technological expertise of Lufthansa Technik and
the Lufthansa Group.
With the “Robert Koch”, Lufthansa provides both a unique aircraft and the crew.
Aviation promotes the conviction that all
people share one world, and Lufthansa is
constantly at hand in crisis and catastrophe
situations around the globe. Problems
can, however, be very easily expected with
the recruitment of staff to fly these precarious deployments with the medevac aircraft.
But within a short space of time, a total of
more than 700 pilots and flight attendants
volunteered as cockpit and cabin crew for
the “Robert Koch” humanitarian project,
which will initially run for six months.
26 | VIP & Executive Jet Solutions
Lufthansa Technik Connection 1.2015
“Ready for new VIP aircraft types”
Walter Heerdt recently became Senior Vice President VIP & Executive Jet Solutions,
and was also named Chairman of Lufthansa Bombardier Aviation Services and
BizJet. Connection talked to him about Lufthansa Technik’s unique position in the
market for the completion of VIP, government and special mission aircraft.
Connection: What makes Lufthansa
Technik so attractive to VIP customers?
Walter Heerdt: We offer a whole host of
unique selling points. First of all, we’re in
a position to offer a complete product. We
can even support our customers in their
aircraft purchase decisions – and do this
from a neutral position as regards the OEMs.
We can offer design support through our
own designers, but we can also work with
external designers. And naturally, we can
build the cabins: here we are well positioned
in terms of innovation, noise reduction and
weight, especially concerning the ease of
maintainability later on. Last but not least,
we can also offer support for aircraft operations following completion.
How important is the aspect of
operational support for your customers?
It’s very important. For us, it’s an elementary
part of our business segment. In many
cases, we handle the completion of an aircraft, and when that’s done, we perform
the maintenance. This approach has a lot
of advantages for customers. Take the
Boeing 747-8 as an example: Lufthansa
flies this aircraft type, which means we can
ensure routine component supply for it,
offer AOG coverage, etc. In other words,
we can look after the aircraft effectively
throughout its operation – and not just the
cabin, but all its systems.
Another advantage we offer as an MRO
provider with an airline background has to
do with the fact that commercial airplanes
accumulate more flight hours in a given
time compared with VIP airplanes. Our Aircraft Engineering unit is able to recognize
aircraft problems early on and to have preventive or corrective actions in place long
before a VIP aircraft reaches that number
of flight hours or cycles. We offer this
expertise for a large spectrum of aircraft
types. So when we decided to offer the
787 for VIP completion, we invested a great
deal of time in preparation and intensive
talks with the manufacturer. As a result, we
feel well prepared for the challenges of this
aircraft. Consequently, when we offer a
787 completion today, we are able to offer
concepts that meet the customer’s wishes.
In other words, we are ready for the 787 VIP.
How does Lufthansa Technik plan to
differentiate itself in a market that is
currently characterized by overcapacity?
We will orient both our products and our
production even more strongly toward the
market. In the process, we’ll be increasing
our local presence, too. For example, our
sales teams will become regional. This will
generate greater proximity to our customers and shorter paths of communication.
Our sales staff won’t need to travel such
long distances and will have more time to
be with our customers. Beyond that, we
intend to make our completion services
more flexible in order to enable us to better
accept last-minute changes to projects.
We already offer a wide range of completion products for the different aircraft
types in our portfolio, from quick change
kits and standardized cabins to the top level
of elegant interiors. Of course that applies
to interior modifications as well.
Our mobile on-site service teams are
just a call away to perform modifications,
repairs, maintenance tasks or AOG recoveries at the customer’s site or any other
location. It’s my goal to orient these services
even more precisely to the needs of our
customers.
What trends do you see in the
completion market?
Customer wishes, of course, differ according to the aircraft’s size, spectrum of utilization and many other factors. We have
addressed this by adapting our products
accordingly. In addition to the level of
one-of-a-kind aircraft, we started years
ago with production of small series with
standardized cabins, such as those in
the CL850 and the A318 Elite.
We have now enlarged this spectrum
even further with our Leadership Select
product for BBJ and ACJ319 aircraft. This
consists of different predesigned and preengineered sections. So customers can
individualize their cabins by selecting from
the different options per section. Ultimately
the aircraft is perfectly tailored to their needs
at a very attractive price and turnaround
time.
We have created a program for the
i-Pad for selecting the different options in a
floor plan. Once this is done, customers
can select different colors and see the renderings for their interiors. We displayed that
during the last NBAA with great success.
What perspectives do you see
for the coming years?
Lufthansa Technik has a peerless spectrum of products, outstanding expertise,
and top-of-the-line quality. Together with
the operational support we provide, we
can offer our customers great security.
We’re working on many projects at the
moment, so I’m rather optimistic about
the future.
Events & Exhibitions | 27
Lufthansa Technik Connection 1.2015
With more than 60 years of experience and more than 90 narrowbody and
widebody VIP aircraft completions to date, Lufthansa Technik is the unrivaled market
leader, assuring individual completions and technical care at the highest level.
Meet us at...
13 – 14 January 2015 | Buenos Aires
MRO Latin America
A conference and a showcase form
the core of the region’s leading
MRO event. Here MRO providers,
airlines, OEMs, lessors, and industry
experts meet.
2 – 3 February 2015 | Dubai
MRO Middle East
Strengthened presence
Under the claim “Our service is PURE GOLD”, Lufthansa Technik
presented the masterful side of its VIP & Executive Jet Solutions at the
Middle East Business Aviation show (MEBA) in December of 2014.
T
he four-meter 747-8 model with a
fascinating VIP cabin interior was a
highlight of Lufthansa Technik’s display at MEBA 2014, visibly illustrating the
company’s unique Jumbo Jet heritage.
Since completing the VIP interior of a 747
belonging to a Middle East government
operator in the mid-1980s, Lufthansa Technik
has completed 19 Jumbo Jets for heads of
state. With two 747-8s in our hangars
scheduled for delivery in 2015, other 747-8
projects in negotiation and more than 70
Jumbos under exclusive service contracts,
Lufthansa Technik is the number one completion center and technical service provider
for 747s worldwide.
In a continuing effort to serve customers
in the Middle East even better, Lufthansa
Technik is further increasing its presence
and services in the region. A strengthened
sales and customer service team stands
for Lufthansa Technik’s commitment to
meet the needs of VIP, executive jet and
special mission aircraft owners.
chair™ and Falcon Master
In addition to presenting its all-encompassing services for VIP, executive jet and special
mission aircraft of any size, two products
stood out at MEBA. Firstly, the pioneering
chair™ seating concept caught a lot of
attention. What’s more, Lufthansa Technik
presented a design study for a safe resting
and transport platform for falcons. Falconing is a popular activity in many countries
in the Middle East region.
The “Falcon Master” enables falcon
owners to transport their falcons or other
birds in the aircraft sitting on a dedicated
bird stand connected to standard seat
tracks. Working closely with falcon specialists from the Middle East Lufthansa Technik
has designed the “Falcon Master” in due
consideration of hygienic aspects as well
as practical requirements like cleanliness
and certification requirements.
The MRO Middle East is the opportunity highlighting all aspects of
the MRO industry in a region with
its rapid growth.
26 – 27 February 2015 | Moscow
MRO Russia & CIS
MRO Russia & CIS brings together
Russian & CIS airline technical and
engineering management with
MRO providers, component suppliers
and manufacturers.
6 – 18 March 2015 | Addis Ababa
MRO Africa
Representatives of African Airlines
meet up with experts in maintenance
issues, and the latest industry trends
are presented.
14 – 16 April 2015 | Shanghai
ABACE
The Asian Business Aviation Convention & Exhibition is a premier event
for the Asian business aviation community.
14 – 16 April 2015 | Hamburg
Aircraft Interiors Expo
Aircraft Interiors Expo is the launch
pad for cabin programs showcasing
tomorrow's designs, IFE, connectivity
and passenger services.
For more information:
www.lufthansa-technik.com/events
28 | Products & Services
Lufthansa Technik Connection 1.2015
Airbus
World of services
No matter if you are a regional start-up, a
small or mid-sized carrier, a private or
governmental operation, or a legacy airline:
Our range of products and services can be
tailored for commercial and private fleets of
every mix, kind and age.
A300/A310
Total Support Services
Total Support Services are the first choice for
any customer wanting to enjoy cost-efficient
and reliable flight operations and focus on his
core business at the same time.
• Total Operational Support (TOS®)
• Total Technical Support (TTS®)
• Total Base Maintenance Support (TBS™)
• Total Material Operations (TMO®)
• Total Component Support (TCS®)
• Total Engine Support (TES®)
• Total Landing Gear Support (TLS™)
A318
Line Maintenance
Base Maintenance
Component Services
Engine Services:
JT9D, PW4000-94,
GE CF6-80C2
A300
A319
A318
Single Services
Single services and shop load events such as
letter checks, engine overhauls or repairs of
single components are at the core of a unique
assembly of products and services.
• Aircraft Services
• Component Services
• Engine Services
• Landing Gear Services
• VIP & Executive Jet Solutions
• Logistics & Training
A320
A319
A321
A320
A321
Hotline
24/7
k
AOG des
eServices
Lufthansa Technik’s Technical Operations
Websuite manage/m® allows operators
to manage their technical operations via a
web-based system.
For more information:
www.lufthansa-technik.com/services
308
H otl i ne
A330
-4
+
Special Services
The world’s leading manufacturer-indepenent
MRO provider offers a product portfolio
reaching beyond traditional MRO services
from the manual.
• Composite Repairs (ARC®)
• Engine Parts & Accessories Repair (EPAR)
• Maintenance Management Services (MMS)
• Aircraft Leasing & Trading Support (ALTS®)
• AOG Services
- 4 0 - 5 0 70
49
• Surface treatment
Cabin & IFE Products
Lufthansa Technik has successfully
established a line of cabin products.
• Cabin Management & IFE Systems
• Aircraft & Cabin Equipment
• Connectivity
• Patient Transport Solutions
Airbus
A300/A310
A340
A330
Airbus A318
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56
Completion
Airbus
A319
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56-5, V2500-A5
Completion
Airbus
A320
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56-5, V2500-A5
Completion
Airbus
A321
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56-5, V2500-A5
Completion
Airbus A330
Line Maintenance
Base Maintenance
Component Services
Engine Services: CF6-80,
PW4000-100, Trent 700
Completion
Airbus A340
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56-5, Trent 500
Completion
A350
A340-300
A380
Airbus A350
Airbus A380
Line Maintenance
Base Maintenance
Component Services
Engine Services: Trent 900
Completion
Products & Services | 29
Lufthansa Technik Connection 1.2015
Boeing
737
Regionals
Boeing 737
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56-3
Completion
737 NG
737
Boeing 737NG
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56-7B
Completion
747
737NG/MAX
Boeing 747
Q-Series
Line Maintenance
Base Maintenance
Component Services
Engine Services:
PW100, PW150
Q-Series
CRJ
Boeing
757
Line Maintenance
Base Maintenance
Component Services
Engine Services:
RB211-535
Completion
757
767
CRJ 700
CSeries
Boeing 777-9X
vorläufige Zeichnung
777
777-9X
Bombardier CSeries
planned
E-Jets
ERJ 190
Embraer
E-Jets 170/175, 190/195,
Line Maintenance
Base Maintenance
Component Services
Engine Services: GE CF34
Boeing 767
Line Maintenance
Base Maintenance
Component Services
Engine Services:
PW4000-94, CF6-80C2
Completion
767
777
Bombardier CRJ
Line Maintenance
Base Maintenance
Component Services
Engine Services: GE CF34
Line Maintenance
Base Maintenance
Component Services
Engine Services: JT9D,
PW4000, CF6-80C2
Completion
757
747-8
Bombardier Q400
Boeing 777
Business Jets
Airbus Corporate Jets
Line Maintenance
Base Maintenance
Component Services
Completion
ACJ
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56, V2500-A5
Completion
Boeing 777-9X
Boeing Business Jet
planned
Airbus Corporate Jetliner Line Maintenance
BBJ
Base Maintenance
Component Services
Engine Services:
CFM56-7B
Completion
787
Boeing 787
Line Maintenance
Component Services
Engine Services*
Completion
Bombardier
Challenger, Learjet,
Global Express.
Line Maintenance
Component Services
Engine Services: CF34
*schedule to be defined
787
MD-11
MD-11
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CF6-80C2, PW4000-94
Bombardier
Boeing Business Jet (BBJ)
Challenger Family
Embraer
Embrear Executive Jets
Embraer
Legacy, Lineage.
Line Maintenance
Base Maintenance
Component Services
Engine Services: CF34
30 | Contacts
Lufthansa Technik Connection 1.2015
Senior Vice President
Corporate Sales & Marketing,
Vice President
Corporate Sales EUMEA
Wolfgang Weynell
p+49-40-5070-2547
hamtssek@lht.dlh.de
Vice President
Corporate Sales
Americas
Vice President
Corporate Sales
Asia
Director
Corporate Sales
VIP & Government
Frank Berweger
p +1-3053791222
frank.berweger
@lht.dlh.de
Gerald Steinhoff
p +65-6733-5539
gerald.steinhoff
@lht.dlh.de
Wieland Timm
p+49-40-5070-3053
wieland.timm
@lht.dlh.de
Let’s talk about solutions
Director Sales
USA and Canada
Director Sales
Europe
Robert Gaag
p +1-305-379-1222
f+1-305-379-2771
salesltnamiasec@lht.dlh.de
Georgios Ouzounidis
p+49-40-5070-5295
f +49-40-5070-5869
georgios.ouzounidis@lht.dlh.de
Director Sales
Latin America
and Caribbean
Director Sales
Middle East, Africa
Jörg Femerling
p+1-305-379-2604
joerg.femerling@lht.dlh.de
Wieland Timm
p+49-40-5070-3053
wieland.timm@lht.dlh.de
Local representatives
Australia and Pacific
Roland Wunderlich
p+61-3-8623-6067
roland.wunderlich
@lht.dlh.de
BeNeLux
Rudi Preud'homme
p+32-2-752-8690
rudi.preudhomme
@lht.dlh.de
Canada
Dan Hepworth
p+1-514-245-0143
daniel.hepworth
@lht.dlh.de
India
Wolfgang Hartl
p+91-22-3953-7405
wolfgang.hartl
@lht.dlh.de
Italy
Emanuela Marabese
p+39-02-58571483
emanuela.marabese
@lht.dlh.de
Japan
Russia
Hidenori Sato
p+81-45-309-2777
hidenori.sato
@lht.dlh.de
Andreas van de Kuil
p+7-495-937-5103
andreas.vandekuil
@lht.dlh.de
China
Steven Wang
p+86-10-6465-1593
steven.wang@lht.dlh.de
Affiliates & Corporations | 31
Lufthansa Technik Connection 1.2015
Director
Corporate Sales
Lessors & Banks
Line Maintenance
Worldwide
Andreas Kehl
p+49-40-5070-4780
andreas.kehl
@lht.dlh.de
Michael Struck
p+49-69-696-69660
linemaint.agrmts
@lht.dlh.de
Lufthansa Technik
AERO Alzey
Phone+49-6731-497-0
Fax+49-6731-497-197
sales@lhaero.com | www.lhaero.com
Lufthansa Technik
Turbine Shannon
Phone+353-61-365-512
Fax +353-61-360-513
sales@ltts.ie | www.ltts.ie
Lufthansa Technik Brussels
Phone +32-2-752-8660
Fax +32-2-752-8673
sales.bruub@lht.dlh.de
www.lufthansa-technik.com/brussels
Lufthansa Technik
Vostok Services
Phone+7-495-981-5850
Fax+7-495-981-5852
ltvsdmeservice@lht.dlh.de
www.lufthansa-technik.com/vostok
Lufthansa Technik
Budapest
Phone +36-1-296-3000
Fax +36-1-296-3001
sales@lhtb.hu | www.lht-budapest.com
Director Sales
Eastern Europe
and CIS
Dmitri Zaitsev
Lufthansa Technik
Component Services
Phone +1-818-765-6201
Fax +1-818-765-7023
sales@ltcs.aero
www.lufthansa-technik.com/ltcs
p+49-40-5070-5404
f+49-40-5070-2558
dmitri.zaitsev@lht.dlh.de
Lufthansa Technik
Intercoat
Phone +49-4191-809-100
Fax +49-4191-2826
sales@lht-intercoat.de
www.lht-intercoat.de
Director Sales
East Asia
Richard Haas
p+852-2846-6370
f+852-2156-0230
richard.haas@lht.dlh.de
Lufthansa Technik
Landing Gear Services UK
Phone+44-20-8589-1941
Fax+44-20-8589-1901
sales@ltlgs.com
www.lht-landinggear-uk.com
Lufthansa Technik
Logistik Services
Phone+49-40-5070-5331
Fax+49-40-5070-8667
sales@ltls.dlh.de | www.ltls.aero
Lufthansa Technik
Maintenance International
Phone+49-69-696-46929
Fax+49-69-696-69603
altfried.nessel@lht.dlh.de
www.lufthansa-technik.com/ltmi
Lufthansa Technik Malta
Phone+356-2560-4000
Fax+356-2560-4190
sales@ltm.com.mt | www.lht-malta.com
Director Sales
South East Asia
and Australia
Robin Johansson
p +65-6733-9081
robin.johansson@lht.dlh.de
Lufthansa Technik Milan
Phone+39-02-7486-7357
Fax +39-02-7486-7073
lht-milan@lht.dlh.de
www.lht-milan.com
Lufthansa Technik Philippines
Phone +63-2-855-9311
Fax +63-2-855-9309
sales@ltp.com.ph
www.lht-philippines.com
Lufthansa Technik Services India
Phone+91-22-935-37409
Fax +91-99-5800-5695
sales@lht-services-india.com
www.lufthansa-technik.com/india
Dubai
Ziad Al Hazmi
p+971-4-4057-557
ziad.al-hazmi@lht.dlh.de
Turkey
Fulya Türköz
p +90-212-465 55 57
fulya.tuerkoez
@lht.dlh.de
United Kingdom
Paul Conway
p +44-7812-091074
paul.conway
@lht.dlh.de
Lufthansa Technik Shenzhen
Phone+86-755-2777-5925
Fax +86-755-2750-0269
sales@lht-shenzhen.com
www.lht-shenzhen.com
Lufthansa Technik Sofia
Phone+359-2-4601-777
Fax +359-2-4601-251
sales@lht-sofia.com | www.lht-sofia.com
Lufthansa Technical Training
Phone+49-69-696-2751
Fax+49-69-696-6384
sales@ltt.dlh.de | www.ltt.aero
Lufthansa Bombardier
Aviation Services
Phone+49-30-8875-4600
Fax +49-30-8875-4511
sales@lbas.de | www.lbas.de
Lufthansa LEOS
Phone+49-69-696-8222
Fax+49-69-696-93888
sales@lufthansa-leos.com
www.lufthansa-leos.com
Airfoil Services
Phone +603-6145-3612
Fax +603-6141-6810
info@airfoil.com.my
www.airfoilservices.com
Ameco Beijing
Phone +86-10-6456-1122
ext 4100/4101
Fax +86-10-6456-1823
sales@ameco.com.cn
www.ameco.com.cn
BizJet International
Phone +1-918-832-7733
Fax +1-918-832-8627
sales@bizjet.com | www.bizjet.com
Hawker Pacific Aerospace
Phone+1-818-765-6201
Fax+1-818-765-5759
sales@hawker.com
www.hawker.com
Heico Aerospace
Phone +1-954-961-9800
Fax +1-954-987-7585
sales@heico.com www.heico.com
IDAIR
Phone+49-40-5070-69416
Fax+49-40-5070-64144
sales@idair.aero | www.idair.aero
lumics
Phone+49-40-5070-61361
info@lumics-consulting.de
www.lumics-consulting.de
N3 Engine Overhaul Services
Phone+49-3628-5811-0
Fax+49-3628-5811-8240
sales@n3eos.com | www.n3eos.com
Shannon Aerospace
Phone +353-61-370-000
Fax+353-61-361-100
sales@sal.ie
www.shannonaerospace.com
Spairliners
Phone +49-40-5070-66499
Fax +49-40-5070-66742
info@spairliners.com
www.spairliners.com
One-stop cure.
Find out about
more of our Total
Support Services.
A single remedy to take care of everything: created
by one of the world’s leading MRO providers, our
Total Technical Support (TTS®) is on hand whenever
you need it. Our full range of services is a renowned
treatment for all kinds of fleets and operator
requirements. So that you can clear your mind and
stay focused on what you do best: flying.
Lufthansa Technik AG, marketing.sales@lht.dlh.de
Call us: +49-40-5070-5553
www.lufthansa-technik.com/total-support
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