Asset Information Management
SAP's Approach to Manage Asset Master Data
Dr. Achim Krüger – VP, Operational Excellence Solutions – SAP SE
Sandefjord, October 21st, 2014
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warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for
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errors or omissions in this document, except if such damages were caused by SAP´s willful misconduct or
gross negligence.
All forward-looking statements are subject to various risks and uncertainties that could cause actual
results to differ materially from expectations. Readers are cautioned not to place undue reliance on these
forward-looking statements, which speak only as of their dates, and they should not be relied upon in
making purchasing decisions.
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
© 2014 SAP SE. All rights reserved. without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
2
Today's Challenges
Risk and inefficiency caused by poorly managed information
“
90% of all businesses still do not have
sufficient policies in place to meet
data governance regulations.”
IT Policy Compliance Group
“
“
The cost of poor AIM for an asset-intensive
organization is estimated to be 1.5% of gross sales
revenue – a staggering burden
for any company today.”
Compliance
Failures
Lower Profits
ARC
50% to 70% of ERP implementations are reported as
"challenged" in part to data integrity or
data accuracy problems.”
Low
Productivity
Adaptive Growth, Inc.
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
© 2014 SAP SE. All rights reserved. without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
3
Enterprise Asset Management
Master data challenges
Delayed transition from build to run/operate phase
Without accurate asset data, transition from build to operational phase
can be delayed, affecting profitability and customer satisfaction.
Increased health/safety risks and lower productivity
Due to omissions and inaccuracies in asset data, MRO work is delayed,
decreasing uptime, increasing health/safety risks & reducing productivity
Decreased profitability
Plants in asset intensive industries must run at optimum capacity to be
profitable. However poor quality of asset data, leads to missing parts or
poor maintenance, affecting uptime.
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
© 2014 SAP SE. All rights reserved. without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
4
Asset Information Management
Enabling information across the asset lifecycle
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
© 2014 SAP SE. All rights reserved. without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
5
SAP Enterprise Asset Management
Covering the complete asset lifecycle
Capital Portfolio
and Project Management
Asset Visibility
and Performance
Environment,
Health, and Safety
Maintenance
Operations
Asset Portfolio and Project
Management
Capital Portfolio Management
Asset Operations
and Maintenance
Asset Performance Measurement
Capital Project Management
Asset Improvement
Programs
Monitoring Capital
Investments
Optimized Maintenance
and Plant Operations
Asset Planning and Scheduling
Operations and Maintenance
Maintenance
Parts and Services
Provisioning
Incident Management
EH&S Compliance
and Risk Management
Emissions and
Waste Management
Asset Information
Management
Service Procurement
Management
of Change
Asset Information
Creation
Spare Parts Management
Maintenance Safety
and Permit to Work
Asset Information
Governance
Mobile Asset Management
Mobile Asset
Management
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
© 2014 SAP SE. All rights reserved. without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
6
Asset Information Management
Logical Overview
Asset Information Creation
SAP Data
Services
Legacy 1
Legacy 2
EDW
Audits
•
Cleansing
•
Profiling
•
De-duplication
•
Normalizing
SAP
3D Visual
Enterprise
•
•
Links to
Technical Objects
Hotspotting
Asset Information Governance
SAP Management of Change
SAP PLM / Open Text ECM
SAP MDG for EAM
2014:
•
MOC
EDW
MoC
ADQ
IS
DS
MDG
PLM
3D VE
•
RDS Data
Migration
Engineering Data Warehouse
Management of Change
Asset Data Quality (RDS)
Information Steward
Data Services
Master Data Governance
Product Lifecycle Management
Visual Enterprise
•
•
2015:
EQUI
•
WorkData
Center
SAP Master
FLoc
•
EQUI BOM
Governance
(MDG)
MRO BOM
•
FLoc
BOM
•
Task Lists
•
Maintenance Plans
•
…
SAP ERP
(PM)
SAP Information Steward
Asset Data Quality
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
© 2014 SAP SE. All rights reserved. without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
7
SAP Enterprise Information Management Solutions
Run assets better with complete and accurate information
SAP Information Steward:
SAP Data Services:
Quality controls for asset
information
Before
Monitor & govern data
quality to improve asset
information
After
Data Quality
Management
SAP Document
Presentment by OpenText:
Automate assembly &
transmission of assetrelated documents
SAP Information Lifecycle
Management:
Manage retention and
destruction asset information
in SAP
Data
Integration
Master Data
Management
GOVERN
Content
Management
Content
Distribution
Information Lifecycle
Management
SAP Master Data
Governance:
Enterprise-wide master
data control for assets,
vendors materials, etc.
SAP Extended ECM by
OpenText:
Document control and
collaboration throughout
asset lifecycle
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
© 2014 SAP SE. All rights reserved. without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
8
Topics to be covered in more detail…
Asset Data Quality
SAP Master Data Governance
Asset Information Network
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
© 2014 SAP SE. All rights reserved. without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
9
Asset Data Quality
© 2013 SAP AG. All rights reserved.
10
SAP Asset Data Quality Rapid-Deployment Solution (RDS)
Data Insight of Asset Master Data
The
SAP
Asset Data Quality
rapid-deployment
solution (RDS)
allows customers the
ability to assess,
validate and
continuously monitor
the quality of their
asset master data.
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
© 2014 SAP SE. All rights reserved. without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
11
SAP Asset Data Quality Rapid-Deployment Solution (RDS)
Data Quality Scorecard – quick access to a key data domain
Drill into scorecard
details
Scorecard to
measure DQ from a
Data Steward’s
perspective
Key Quality
Dimensions
(KPI for data)
Latest quality
score
Data quality
score metrics
Quality trend
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
© 2014 SAP SE. All rights reserved. without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
12
SAP Asset Data Quality Rapid-Deployment Solution (RDS)
Drill-down to a "list of failed records"
Next step is to remediate the master data e.g. create change request in MDG.
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
© 2014 SAP SE. All rights reserved. without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
13
SAP Asset Data Quality Rapid-Deployment Solution (RDS)
Examples of Asset Data Quality Rules (1/2)
Maintenance Plans / Items
•
Safety Critical Equipment (SCE) with Maintenance Plan Items.
•
Failed Records will indicate Safety Critical Equipment without assignment to
Maintenance Plan Items.
Bills of Material (BOM)
•
Identify repair parts that are not on a BOM.
Repair parts not on a BOM are considered obsolete.
•
Failed records: repair parts with inventory but not on a BOM.
Technical Objects (Functional Locations / Equipment)
•
Check that the Technical Object has been modified in the last 5 years.
•
Failed records are Technical Objects that have not been modified in the last 5 years.
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
© 2014 SAP SE. All rights reserved. without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
14
SAP Asset Data Quality Rapid-Deployment Solution (RDS)
Examples of Asset Data Quality Rules (2/2)
Technical Object Hierarchy
 How many levels are in use, levels sufficient?
 Is it a good use of multiple hierarchies?
 Operational records (work orders, notifications, etc.) present at what levels?
 % of class characteristics populated (for facility 1 - x%, facility 2 - y%...)
 Lowest level - too detailed or too coarse?
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
© 2014 SAP SE. All rights reserved. without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
15
Master Data Governance
© 2013 SAP AG. All rights reserved.
16
SAP Master Data Governance, EAM extension by Utopia
Centrally govern asset master data on top of SAP Business Suite
A natural extension of the business processes running in SAP EAM,
providing out-of-the-box, enterprise asset management master
data governance to centrally create, change and distribute master data.
Governance
Enables governance, compliance and transparency through
integrated staging, approval and central audit trail
Consistent Data
Delivers consistent definition, authorization and replication of
key SAP EAM master data entities
Integration
Native integration with SAP Business Suite and SAP ERP,
including EAM (ERP-PM)
Re-use
Re-use of SAP data model, UI and existing business logic and
configuration for creation and validation of master data
Data Quality
Can leverage SAP Data Services for data quality and
enrichment
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
© 2014 SAP SE. All rights reserved. without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
17
SAP MDG – Enterprise Asset Management extension
Process flow archetype
External Providers
External Services
SAP Master Data Governance
Collaboration
Adaptable Workflow
Auditable Change Process
Re-Use existing business logic
Integrate external services
Data Enrichment, Duplicate Check
Central maintenance of
master data in staging
area
Maintain
Maintain
Validate
Validate
Approve
Approve
3rd party EAM systems
Replicate
Replicate
Automatic replication to non-SAP
and SAP systems
SAP ECC Enterprise Asset
Management
5
Adapt
Adapt
Adaptation / Enrichment
in local systems
5
Business Processes
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
© 2014 SAP SE. All rights reserved. without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
18
SAP MDG – User centered design
Rules based auto fill and drop down lists
Adjust the User
Interface to your needs

Defaulting

Personalization

Configurable via WebDynpro
Efficient processing

Rule-based auto-fill

Drop-down lists and values
pulled directly from EAM
(ERP-PM)

Minimize inaccurate
information & facilitate
error-free loading
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
© 2014 SAP SE. All rights reserved. without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
19
SAP MDG – EAM extension: Capabilities
Facilitating utmost business process performance
1
Deliver
Out-of-the-Box
5
2
Re-Usability
& Extensibility
Integrated EAM
Object Model
SAP Master
Data Governance,
enterprise asset
management extension
4
3
Governance,
Collaboration
& Data Quality
Robust Data
Replication
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
© 2014 SAP SE. All rights reserved. without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
20
SAP MDG – EAM extension: Capabilities
Out-of-the-box solution
Low TCO
Full Integration to SAP Plant Maintenance as a client
Offer integration services for non-SAP client systems
Flexibility
Workflow flexibility closely integrated to
a framework for defining business rules
Ease of consumption
Deliver roles on a web based UI
Deliver process-centric solution
Best Practice
Deliver a Data Model proven by
asset intensive industries
Process Transparency
Reuse of existing processing logic
Integration
Out-of-the box data replication mechanisms,
using stable mechanisms
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
© 2014 SAP SE. All rights reserved. without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
21
SAP MDG – EAM extension: Capabilities
Integrated Object Model
Out-of-the box delivery of proven data models for enterprise asset management master data
Basic Data &
Description
General Data
Functional Locations
Reference Data
Reference Data
Manufacturer Data
MRO BOMs
Manufacturer Data
Work Centers
Location Data
Account Assignment
Measuring Points
Responsibilities
Production Resources
Structuring
Object Links
Account Assignment
Responsibilities
Organiza
-tional
Data
Maintenance Plans
Loc.
Data
Location
Task Lists
Longer term scope,
subject to change
Loc.
Dat
a
Equipment Master
General Data
Class Assignment
Organizational
Data
Basic Data &
Description
Basic & General
Data
Basic & General
Data
Enterprise Asset Mgmt
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
© 2014 SAP SE. All rights reserved. without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
22
SAP MDG – EAM extension: Capabilities
Governance, Collaboration…
Linear or distributed
& workflow based
Possibility to extend the process by adding business logic
and thereby bringing in data quality
Business Logic
Has roles and
responsibilities and
also task authority
(e.g., create, change, approve)
Can be adapted and tailored
based on customer needs
Data in process stored in a separated repository, will be
transferred to operational database after final approval
Approval
Flexible enough to respect the distributed responsibilities
existing in a company across various business units
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
© 2014 SAP SE. All rights reserved. without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
23
SAP MDG – EAM extension: Capabilities
…and Data Quality
Prevent creation of duplicates for increased
effectiveness and efficiency

Checked early and embedded in the process
Validations

Re-use of existing validation logic in SAP ERP
 Custom validations can be modeled and programmed
with BRF+ Rules Framework
Location Enrichment

Simple check and selection lists
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
© 2014 SAP SE. All rights reserved. without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
24
BRF+ Rule Example
Making Field Mandatory (Simple)
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
© 2014 SAP SE. All rights reserved. without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
25
BRF+ Rule Example
Derivation Rule from Equipment Maintenance Plant
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
© 2014 SAP SE. All rights reserved. without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
26
BRF+ Rule Example
Check External Equipment Number
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
© 2014 SAP SE. All rights reserved. without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
27
BRF+ Rule Example
Checking Superordinate Equipment
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
© 2014 SAP SE. All rights reserved. without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
28
SAP MDG – EAM extension: Capabilities
Robust Data Replication
Replication Style


Automatic or manual replication to SAP & non-SAP
Peer-to-peer or mediated
Supported Replication Techniques
User

DRF controlling replication mechanisms such as ALE,
SOA Service and RFC
Process
Replication Features

Flexibility to replicate selected data only to a specific
client system by defining filters
 Monitoring and error handling
Data Replication
Non-SAP System
SAP System
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
© 2014 SAP SE. All rights reserved. without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
29
SAP MDG – EAM extension Capabilities
Reusability & Extensibility
Reuse standard content

Individual
Processes
Tasks
Configurable functionality

Extended
Reuse existing data structures and functionality of
SAP Business Suite
Reused
Be able to enhance MDG functionality based on
packaged enterprise asset data content and
customer-specific extensions
Extensible data structures

Core
Processes
Provide easy-to-use extensibility capabilities for
enhancing nodes and fields



Central Team

data model
user interface
processes
data replication
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
© 2014 SAP SE. All rights reserved. without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
30
Recap: High-level Architecture Overview
Focus on Enterprise Asset Management
Optional
EIM Parts
Central System for Master Data Processes
Client
Systems
Portal / NetWeaver Business Client
ERP
SAP Master Data Governance
User Interfaces, Roles, Work Centers
Information Steward
Workflows
Data Services
Staging
Enterprise Asset
Management Domain
CRM
Validation
Power Designer
Change Request, Governance Model, Search & DQ Adapters,
UI Framework, Analytics, Replication, Key / Value Mapping
NetWeaver MDM
SAP Solutions for
EIM
SRM
Cloud
Systems
SAP ERP 6.0 EhP 6 / 7
AS ABAP 7.x
3rd Party
SAP HANA
Integrate services for data cleansing, matching
& consolidation
Tight integration into SAP Business Logic
and leveraging standard AS ABAP
On Premise
Apps
Client systems are integrated via various
channels (such as SOA, ALE, RFC, File)
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
© 2014 SAP SE. All rights reserved. without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
31
Asset Information Network
© 2013 SAP AG. All rights reserved.
32
Outlook
Asset Information Network
Predictive Maintenance
Asset Lifecycle
Work Schedule
Global Inventory
Manufacturer Specific Apps
Service Providers / Dealers
Benchmarking
Parts Verification
Publish
Nameplate Info
Subscribe
Service Bulletin Receipt
Maintenance Strategy
Service Bulletin Processed
3D Parts # / BOM
Failure Modes
Installation Information
Recalls
Failure / Incident Data
Safety Controls
Design Recommendations
Process Controls
Risks & Controls
Service Bulletin
Designs & Drawings
Design Improvements
OEM
EPC
Site-specific
Information
Usage Information
Service Bulletins & Revs
Measurement Documents
Sensor Definition
Telemetry
Licensing
Op Instructions
Service Provider
Maint Instructions
Safety Instructions
Product Training
Information
Provider
Network
Information
Consumer
Network
Operator
Service Provider
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
© 2014 SAP SE. All rights reserved. without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
33
How to change the way we manage assets:
Share a common definition of machines!
Asset Owner #1
Chemicals
Asset Owner #2
Mining
Manufacturer
#1
Publish
Once
Asset Owner #3
Utilities
Move from Request / Receive to Publish / Subscribe
Manage, Don’t Maintain!
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
© 2014 SAP SE. All rights reserved. without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
34
How to change the way we manage Assets:
It’s not just a picture … it is valuable content!
Specifications
MOTOR TYPE
NUMBER OF PHASES
POWER RATING
NUMBER OF POLES
VOLTAGE RATING
ROTATIONAL SPEED
FREQUENCY
FRAME NUMBER
MOTOR MOUNTING DATA
ENVIRONMENTAL PROTECTION
CURRENT RATING
DUTY RATING
SHAFT SIZE
Value
DC
3P
570KW
2P
690 V
Maintenance
Strategy /
Intervals & Tasks
Asset Owner #1
Chemicals
Asset Owner #2
Mining
Manufacturer
#1
Publish
Once
Asset Owner #3
Utilities
Equipment Subdivision
Electric motor
Lubrication system
Stator
Reservoir
Rotor
Pump
Excitation
Motor
Radial bearing
Filter
Thrust bearing
Cooler
Coupling
Valves
Control and monitoring
Piping
Control
Oil
Actuating device
Cooling system
Monitoring
Heat exchanger
Valves
Filter
Internal power supply
Valves
Miscellaneous
Piping
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
© 2014
SAP SE. All rights reserved.
hood
Pumpwithout a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Revisions / Service
Bulletins
Manage, Don’t Maintain!
35
Asset Information Management
Key points to Take Home
Asset Information Management raising the quality of asset master data is key
to successful maintenance execution and risk & safety management.
SAP has significantly invested into these areas and is further enhancing
these capabilities to ensure
 performance, risk, and costs can be managed in a coherent manner,
 a high accuracy of master data can be achieved by an improved user experience,
 a match occurs between real world and system data through respective tools and interfaces to
sensor data,
 new possibilities for visualization on all end-user devices are being provided,
 mechanisms are being delivered for guiding change management.
Overall vision is a holistic support according to ISO 55000.
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
© 2014 SAP SE. All rights reserved. without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
36
Thank you!
More information:
http://www.sap.com/eam
http://service.sap.com/roadmap
http://www.sap.com/solutionexplorer
www.twitter.com/EAMatSAP
http://scn.sap.com/community/eam