Integrated Accessibility Standard
Multi-Year Accessibility Plan
This 2014-2021 Accessibility Plan outlines the policies and initiatives that Mars Canada Inc. will
implement to improve opportunities for people with disabilities.
Statement of Commitment
Mars Canada Inc. strives to provide our products and services in a manner that is accessible to all of
our customers and consumers, work in partnership with our suppliers and treating our employees
respective to the dignity and independence of people with disabilities. We are committed to
offering equal opportunity to access our products and services and to providing the benefit of the
same services, in the same place and in a similar way to all customers, consumers, suppliers and
employees.
Accessibility Policy and Multi-Year Accessibility Plan
General
Requirements
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Mars Canada Inc.’s Accessibility Policy was implemented in 2014.
Mars Canada Inc.’s Multi-Year Accessibility Plan has been developed to
identify, remove and prevent barriers to accessibility.
The Accessibility Policy and Multi-Year Accessibility Plan are located on
the Mars Canada Website at
http://www.mars.com/canada/en/index.aspx and accessible
formats are available upon request.
The Multi-Year Accessibility Plan will be reviewed and updated at least
once every five years.
Training
Mars Canada Inc. will provide General Requirements Training on Ontario’s
Accessibility regulations and Human Rights Code training as it relates to
people with disabilities to all Mars Canada Inc. full-time employees, Retail
Representatives, Contractors, Summer Students and others who interact
with the public on our behalf, and all those who are involved in the
development and approvals of the Accessibility policies, practices and
procedures by March 1, 2015.
Planned Actions:
 Implement and identify the IASR General Requirements Training and
Human Rights Code as it relates to people with disabilities training
resources.
 Identify and execute the training in a way that is best suited of the
employees’ role and duties (ie. Online and On-Site Training).
 Ensure all new employees complete the training within 45 days after
commencement of employment.
 Keep and maintain records of training provided.
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Integrated Accessibility Standard
Multi-Year Accessibility Plan
Feedback
Information and
Communication
Standards
Mars Canada Inc. is committed to meeting the communication needs of
people with disabilities. Upon request, we will ensure that the processes are
accessible to persons with disabilities by January 1, 2015. We will consult with
people with disabilities to determine suitable information and communication
needs.
Actions Taken:
 Feedback will be accepted by email at
MarsCanada.Accessibility@effem.com or by mail at 37 Holland Drive,
Bolton, ON L7E 5S4.
 Upon request, Mars Canada Inc. will provide or arrange for provision of
accessible formats and communications support.
Accessible Websites and Web Content
Mars Canada Inc. will ensure that all internet websites and web content will
conform to WCAG 2.0 Level A and thereafter Level AA by January 1, 2021.
Planned Actions:
 Mars Canada Inc. is currently undergoing review of the required
changes that need to be made to all internet websites.
 In partnership with our vendor, Mars Canada will ensure all brand sites
conform to accessible website and web content requirements.
Employment
Standards
Standard Requirement
Mars Canada Inc. is committed to providing fair and accessible employment
practices to its prospective and current employees. We will strive to meet
the legislative requirements under Part III of the IASR by identifying,
preventing and removing barriers to employment accessibility in the
workplace and to improve the access to opportunities to people with
disabilities.
By January 1, 2016, Mars Canada Inc. will ensure that all Employment Standard
requirements are achieved in respect to Recruitment, Accommodations and
Emergency Response Plans for employees, Performance Management Career
Development and Redeployment.
Recruitment
Mars Canada Inc. will have a process in place to notify its employees and
public about the availability of accommodation for applicants with disabilities in
our recruitment process.
Planned Actions:
 Mars Canada Inc. will have a process in place to notify its employees
and the public about the availability of accommodation for applicants
with disabilities in its current process.
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Integrated Accessibility Standard
Multi-Year Accessibility Plan
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Mars Canada Inc. will review our current recruitment process and
ensure all job applicants are notified when they are individually
selected to proceed for further assessment in the selection process
that accommodations are available upon request in relation to the
material or processes to be used.
If a selected applicant requests an accommodation, Mars Canada Inc.
will consult with the applicant and provide, or arrange for the provision
of, a suitable accommodation in a manner that takes into account the
applicant’s accessibility needs due to disability.
When extending offers of employment, Mars Canada Inc. will notify
the successful applicant of its policies for accommodating employees
with disabilities.
Mars Canada Inc. will develop and provide training to employees
responsible for recruitment, assessment, selection and onboarding to
ensure compliance of this standard.
Accommodations for Employees
Mars Canada Inc. will ensure a process is in place for developing individual
accommodation plans and return to work policies for employees with a
disability.
Informing Employees of Supports:
Planned Actions:
 Mars Canada Inc. will inform its employees of its policies (and any
updates) used to support employees with disabilities, including policies
on the provision of job accommodations that take into account the
employee’s accessibility needs due to disability.
 This information will be provided to new employees as soon as
practicable after commencing employment.
Accessible Formats and Communication Supports for Employees:
Planned Actions:
 Upon request of an employee, Mars Canada Inc. will consult with the
employee to provide, or arrange for the provision of, accessible
formats and communication supports for information that is needed
to perform his/her job, and information that is generally available to
other employees.
 When determining the suitability of the accessible format or
communication support, Mars Canada will consult with the employee
making the request.
Workplace Emergency Response Information:
Planned Actions:
 Workplace Emergency Response Information is included in the Mars
Canada Emergency Response Plan Policy for each facility and is
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Integrated Accessibility Standard
Multi-Year Accessibility Plan
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provided to employees during Health & Safety Training.
Individualized workplace emergency response information will be
provided to employees who have a disability, if the disability is such
that the individualized information is necessary.
Mars Canada will provide the individualized workplace emergency
response information to the person designated by Mars Canada to
provide assistance to the employee.
The individualized workplace emergency response information will be
reviewed when the employee transfers to a different location,
segment and unit within the organization and when the employee’s
overall accommodation needs are reviewed.
Individualized Accommodation Plans:
Planned Actions:
 Mars Canada will develop and maintain a written process for the
development of Individual Accommodation Plans.
 If and when Mars Canada is made aware of an accommodation need,
we will consult with the employee to develop and document an
individual accommodation plan.
 Provide and train managers and other employees that are responsible
for supporting the individual accommodation plan.
Return to work Process:
Planned Actions:
 Mars Canada will continue to work with our Third Party Disability
Management providers to maintain and document the return to work
process for our employees who have been absent from work due to a
disability and who require disability-related accommodations in order
to return to work.
 If applicable, Individualized Accommodation Plan and Workplace
Emergency Response Information will be included.
Performance Management, Career Development and Deployment
Planned Actions:
 Mars Canada Inc. will review its performance management, career
development and redeployment processes and ensure the
accessibility needs of employees with disabilities are taken into
account.
 Train HR and managers/employees who are involved in performance
management, career development and redeployment process.
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Integrated Accessibility Standard
Multi-Year Accessibility Plan
Standard Requirement
Design for Public
Spaces Standard
Mars Canada Inc. will meet the Accessibility for the Design of Publics Spaces
requirements when building or making major modifications to public spaces in
our office sites and plant facilities by January 1, 2017. If and when Mars
Canada Inc. is building or making modifications, we will work with its vendors
and suppliers to ensure all parties are in compliance to legislative
requirements, in particular, the Ontario Building Code.
Public Spaces include:
 Outdoor paths of travel: width of sidewalks, sidewalk furniture, ramps,
stairs, curb cuts, rest areas and accessible pedestrian signals
 Parking: On and off street parking and minimum number of accessible
spaces
 Service related: service counters, fixed queuing lines and waiting areas
Planned Actions:
 Currently no building or major modifications in place.
In the event of a service disruption, Mars Canada Inc. will notify the public of
the service disruption and the alternative available.
For More Information
For more information on the accessibility plan and policies and to request alternative accessible
formats, please contact:
Human Resources
37 Holland Drive
Bolton, Ontario
L7E 5S4
Email: MarsCanada.Accessibility@effem.com
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