This document or file does not contain export controlled technology or technical data
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1.0 GENERAL INFORMATION
1.1 Contents
1.0
General Information
1.1
Contents
1.2
Review & Control of This Manual
1.3
ACE (Achieving Competitive Excellence)
2.0
Definitions
3.0
Scope
4.0
Quality Management System
4.1
General Requirements
4.2
Documentation Requirements
5.0
Management Responsibility
5.1
Management Commitment
5.2
Customer Focus
5.3
Quality Policy
5.4
Planning
5.5
Responsibility, Authority & Communication
5.6
Management Review
5.7
Safety Policy
6.0
Resource Management
6.1
Provision of Resources
6.2
Human Resources
6.3
Infrastructure
6.4
Work Environment
7.0
Product Realisation
7.1
Planning of Product Realisation
7.2
Customer-Related Processes
7.3
Design & Development
7.4
Purchasing
7.5
Production Service & Provision
7.6
Control of Monitoring & Measuring Equipment
8.0
Measurement, Analysis & Improvement
8.1
General
8.2
Monitoring & Measurement
8.3
Control of Non-Conforming Product
8.4
Analysis of Data
8.5
Improvement
Appendix 1: ISO 9001 / BS EN 9100 (AS9100) Approval Certificate
Appendix 2: AS9100 Compliance Matrix
Appendix 3: HS Addendum Procedure
Appendix 4: External Distribution List
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1.2 Review & Control of This Manual
This Quality Manual may only be altered with the signed approval of the Site Lead and Quality Assurance
Manager. It is configured and issued by the Configuration Manager and reviewed annually (or sooner if
necessary).
The table below is supplementary, to provide a quickly accessible reference to changes.
ISSUE
5
6
7
DATE
FEB 12
JAN 13
OCT 14
AMENDMENT
Amended to address the requirements of BS EN ISO 9100:2009 / AS9100 (Rev. C).
Paragraph 1.3 ‘ACE (Achieving Competitive Excellence)’ added.
Paragraph 2.0 ‘Definitions’ updated.
Paragraph 3.0 ‘Scope’ updated.
Paragraph 3.3 ‘Oxygen Breathing’ removed.
Paragraph 3.4 ‘Safety Devices’ renumbered to 3.3.
Paragraph 4.1 ‘General Requirements’ updated.
Paragraph 4.1.1 ‘Outsourced Processes’ added.
Paragraph 4.1.2 ‘Core Process Mapping’ added.
Paragraph 4.2.2 ‘Quality Manual’ updated.
Paragraph 7.1.2 ‘Risk Management’ updated.
Paragraph 7.5.5 ‘Preservation of Product’ updated.
Appendix 2 ‘AS9100 Compliance Matrix’ updated.
Appendix 3.1 ‘Sequence & Interaction Between Processes’ updated.
Appendix 4 ‘External Distribution List’ added (ref. iAudit action 4853234).
Amended to reflect new UTAS business entity (HS / Goodrich merger). iAudit action 6624689 refers.
Paragraphs updated: 1.3.1, 5.3, 5.5.2, 5.7, 7.1.3, 7.1.4, 8.2.1.
Figures updated: 1, 2, 3 (company organisation charts).
Appendices updated: 1 (BSI certificate), 3 (Para. 7.1), 4 (SNECMA contact name).
References to HS procedures updated to new UTAS procedures (where applicable).
Contact e-mail address updated.
Amended to reflect updated SIS business unit. iAudit actions 8354321 and 8354351 refer.
Steve Brown (Site Lead) replaces Peter McArdle (General Manager).
UTAS logo added to front page.
References to Rail products removed.
References to SDE department removed; replaced by Engineering & Technology department.
Paragraph 5.3 ‘Quality Policy’ updated to reflect revised UTAS policy.
Paragraph 7.5.1.1 ‘Production Process Verification’ updated to cover AS9100 requirements and FAIRs.
Figure 1 ‘UTC Organisation Chart’ updated.
Figure 2 ‘Company Organisation Chart’ updated.
Figure 3 removed.
Appendix 2 ‘AS9100 Compliance Matrix’ updated; reference to QP.24 and QP.32 removed; obsolete.
Appendix 3, paragraph 7.1 ‘KG Organisation Chart’ removed (now refers back to Figure 2).
Appendix 4 ‘External Distribution List’ updated; SNECMA contact name amended.
Paragraph 4.1.2 amended with new Core Process Map.
This manual is a controlled document within the quality system, however uncontrolled copies can be
distributed to any interested party. This Manual is intended to be used as a public document that displays
this company’s commitment to achieving quality in all our activities.
Hard copies are circulated to Department Heads and Managers.
An electronic version of this Quality Manual is available from ‘X:\Quality\Quality Manuals’.
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1.3 ACE (Achieving Competitive Excellence)
1.3.1 What is ACE?
• United Technologies Corporation’s (UTC) standard operating system; the way we all work.
• Practiced every day by everyone to improve and maximise quality and the flow of value to the
customer.
• Process oriented, data driven, customer focused.
• Drives relentlessly to close gaps between actual results and goals.
• Utilised to improve business results.
ACE Operating System
Leadership
Continuous Improvement
Large Scale Improvement
Process Management
In
Process Out
In
Process Out
In
Expectations
Process Out
A Typical Process
Work Group
Supplier
(Internal or External)
Upstream
Processes
Passport
Metrics &
Goals
Input
Business
Feedback
Customer
Process
Lean Process: Lean Processing
Setup Reduction
Mature Process: Process Certification
Standard Process: Standard Work
Standard Environment: 5S & TPM
(Internal or External)
Output
Employee
Feedback
(“turnbacks”)
Downstream
Processes
Customer
Feedback
(“escapes”)
Quality Clinic Activities
MFA
Mistake Proofing
QCPC
RRCA
MFA
The ‘ACE Criteria’ document describes the process steps required to attain the levels of achievement.
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2.0 DEFINITIONS
For the purposes of this document the terms and definitions stated in ISO 9000:2005 apply.
The Sequence and interaction between processes is detailed in Appendix 3.1.
The following terms used in BS EN ISO 9100:2009 / AS9100 (Rev. C) to describe the supply chain have been
changed to reflect the vocabulary currently used:
Key Characteristic: The features of a material, process, or part whose variation has a significant influence on
product fit, performance, service life, or manufacturability.
3.0 SCOPE
This Quality Manual outlines KG’s plan to satisfy the requirements of ISO 9001 and the additional aerospace
requirements of BS EN 9100 / AS9100.
There are no exclusions to any clauses of BS EN 9100 / AS9100.
Procedures to cover compliance to BS EN 9100 / AS9100 are listed in Appendix 2 of this manual.
Where applicable this Manual should be read in conjunction with the following European Aviation Safety Agency
(EASA) Expositions:
• EASA Part 21 POE Production Organisation Exposition (POE-01).
• EASA Part 145 MOE Maintenance Exposition (MM01).
• FAA Supplement To MOE-01 (FMOE-01).
This Manual is applicable to all activities conducted at Mathisen Way, Colnbrook, Slough, SL3 0HB, UK, and
covers the following range of products:
3.1 Fire Protection
Linear, point and optical fire / overheat detectors, including associated control electronics and extinguishers
for the Military and Aerospace markets.
3.2 Compressed Gas Inflation
Aircraft and marine flotation equipment including cylinder / valve assemblies and associated accessories.
Aircraft emergency slide equipment including containers, cylinder / valve assemblies, and associated
accessories.
3.3 Safety Devices
Aerospace crash switches, explosion detection units, and associated accessories.
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FIGURE 1: UTC ORGANISATION CHART
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4.0 QUALITY MANAGEMENT SYSTEM
4.1 General Requirements
A quality management system is established, documented, implemented, and maintained in accordance
with ISO 9001 requirements, and the additional aerospace requirements of BS EN 9100 / AS9100.
Its effectiveness is continually improved through the use of the Quality Policy, quality objectives, audits, data
analysis, corrective / preventive action, and Management Review (procedures QP.35 [Management &
Business Review] and UTAS-PRO-0007 [Management Review] apply).
Any required quality management system approvals and any other approvals, certificates, ratings, licenses,
and permits required by the applicable statutory and regulatory requirements are obtained and maintained.
The quality management system also addresses customer and applicable statutory and Authority quality
management system requirements. KG will:
a) Determine the processes needed for the quality management system and its application throughout KG;
b) Determine the sequence and interaction of these processes (Appendix 3.1 refers);
c) Determine criteria and methods needed to ensure the operation and control of processes is effective;
d) Ensure the availability of resources and information necessary to support these processes;
e) Monitor, measure (where applicable), and analyse these processes; and
f) Implement actions necessary to achieve planned results and continual improvement of these processes.
Processes are managed in accordance with the requirements of BS EN 9100 / AS9100.
4.1.1 Outsourced Processes
Where process that affect product conformity to requirements are outsourced KG maintain control
over such processes. The type and extent of control to be applied to these outsourced processes is
defined within the quality management system.
Outsourced processes include:
a) Processing (Including Machining, Heat Treatments, Welding / Brazing, Painting and Plating)
b) Assembly (ie. ‘Build To Print’)
c) Calibration
d) Scanning of quality records
e) Qualification testing
Control of these processes is supported by product checks and audits of the applicable suppliers.
Procedure UTAS-PRO-0008 [Work Transfer] applies.
4.1.2
Core KG Process
The following processes are deemed to be our Core internal processes. The relationships are detailed
in the Process Map on the following page.
a) Sales and Customer Services (Including Contract/Order Review)
b) Design
c) Purchasing (Including Inter-Group Spares)
d) Manufacture / Assembly
e) Repair and Overhaul
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4.2 Documentation Requirements
4.2.1 General
Quality management system documentation includes:
a) Documented statements of Quality Policy and quality objectives;
b) A Quality Manual;
c) Documented procedures and records required by BS EN 9100 / AS9100;
d) Documents / records determined by KG to be necessary to ensure the effective planning,
operation, and control of its processes (eg. Quality Plans); and
e) A documented Safety Policy and safety objectives.
Personnel have access to and are aware of relevant quality management system documentation.
4.2.2 Quality Manual
A Quality Manual is established and maintained, which includes:
a) Scope of the quality management system (including details of and justification for any exclusions);
b) Documented procedures established for the quality management system (or reference to them);
c) A description of the interaction between the processes of the quality management system (see
Appendix 3.1 of this Manual); and
d) A description of the processes and procedures (as applicable) used for:
• Establishing and maintaining proficiency of personnel;
• Establishing and maintaining rosters for certifying staff / personnel;
• Establishing and maintaining the training program;
• Establishing and maintaining current approved technical data;
• Performing preliminary inspection of all articles that are maintained (where applicable);
• The acceptance of incoming articles;
• Inspecting all articles that have been involved in an accident for hidden damage before
maintenance, repair and overhaul is performed;
• Conducting maintenance processes in compliance with customer, statutory and regulatory
requirements;
• Performing final inspection and ‘return to service’ of maintained articles; and
• Governing work performed at another location.
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4.2.3 Control of Documents
Documents required by the quality management system are controlled. Records are a special type of
document and are controlled according to the requirements stated in paragraph 4.2.4.
A documented procedure is established to define the controls needed to:
a) Approve documents for adequacy prior to issue;
b) Review, update, and re-approve documents (as necessary);
c) Ensure changes and the current revision status of documents are identified;
d) Ensure relevant versions of applicable documents are available at points of use;
e) Ensure documents remain legible and readily identifiable;
f) Ensure documents of external origin deemed necessary for the planning and operation of the
quality management system are identified and their distribution controlled; and
g) Prevent unintended use of obsolete documents, and apply suitable identification to them if they
are retained for any purpose.
Procedures QP.08 [Documentation Control & Change Control] and UTAS-PRO-0001 [Document &
Data Control] apply.
4.2.4 Control of Records
Records providing evidence of conformity to requirements and of effective operation of the quality
management system are controlled.
A documented procedure is established to define the controls needed for the identification, storage,
protection, retrieval, retention, and disposition of records.
This procedure defines the method for controlling records created / retained by suppliers.
Records remain legible, readily identifiable, and retrievable.
Procedures QP.33 [Control of Records] and UTAS-PRO-0002 [Control of Records] apply.
5.0 MANAGEMENT RESPONSIBILITY
5.1 Management Commitment
Top management provide evidence of their commitment to the development and implementation of the
quality management system, and to continually improve its effectiveness by:
a) Communicating the importance of meeting customer, statutory, and regulatory requirements;
b) Establishing a Quality Policy;
c) Establishing quality objectives;
d) Conducting Management Reviews;
e) Ensuring the availability of resources;
f) Establishing a Safety Policy; and
g) Establishing safety objectives.
Procedure UTAS-PRO-0007 [Management Review] applies.
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5.2 Customer Focus
Top management ensure customer requirements are determined and met, with the aim of enhancing
customer satisfaction.
Top management ensure product conformity and on-time delivery performance are measured, and that
appropriate action is taken if planned results are not (or will not be) achieved.
KG conduct an annual customer Market Feedback Analysis (MFA). MFA uses market data, customer
feedback and reliability data to provide insight into customer perspectives and expectations of performance.
MFA is used to:
• Capture and analyse market data to consistently improve deliverables;
• Uncover patterns in feedback data that point to sources of customer problems; and
• Monitor the effectiveness of corrective actions and their implementation.
5.3 Quality Policy
“Kidde Graviner is committed to achieving competitive excellence and providing our customers with
products and services designed, produced and maintained to meet or exceed their expectations by:
• Complying with all customer, statutory and regulatory requirements;
• Enabling employees to achieve business and professional goals;
• Continually improving processes through the ACE Operating System;
• Extending Kidde Graviner quality management practices throughout the Supply Chain; and
• Promoting a highly ethical environment.”
Adapted from UTAS-POL-0001 [Management System Manual] (issue 01, 06-JAN-2014, paragraph 5.3).
5.4 Planning
5.4.1 Quality Objectives
Top management ensure quality objectives, including those needed to meet requirements for
product, are established at relevant functions / levels within KG. Quality objectives are measurable
and consistent with the Quality Policy.
5.4.2 Quality Management System Planning
Top management ensure:
a) Planning of the quality management system is carried out in order to meet requirements given in
paragraph 4.1, as well as the quality objectives; and
b) The integrity of the quality management system is maintained when changes to the quality
management system are planned and implemented.
5.4.3 Safety Objectives
Top management ensure safety objectives, including those needed to meet requirements for product,
are established at relevant functions and levels within the organisation. Safety objectives are
measurable and consistent with the Safety Policy.
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5.5 Responsibility, Authority & Communication
The company organisation charts is shown in Figure 2.
5.5.1 Responsibility & Authority
Top management ensure responsibilities and authorities are defined and communicated within KG.
5.5.1.1 Accountable Executive Manager
Top management appoint a Manager with corporate authority to ensure that all necessary
resources are obtained to complete and finance any required maintenance in accordance
with KG, customer, and Authority requirements.
5.5.1.2 Maintenance Manager(s)
Top management appoint a Manager responsible for ensuring that all maintenance required
is carried out in accordance with KG, customer, and Authority requirements. If required,
multiple Managers may be appointed to oversee the operation of each major area of activity
(eg. product line).
5.5.2 Management Representative
Top management appoint a QA Manager, a member of KG’s management who irrespective of other
responsibilities has responsibility and authority that includes:
a) Ensuring processes needed for the quality management system are established, implemented,
and maintained;
b) Reporting to top management on the performance of the quality management system (including
any ACE continuous improvement activities) and any need for improvement;
c) Ensuring the promotion of awareness of customer requirements throughout KG; and
d) The organisational freedom and unrestricted access to top management to resolve quality
management issues.
5.5.3 Internal Communication
Top management ensure appropriate communication processes are established, and communication
takes place regarding the effectiveness of the quality management system.
FIGURE 2: COMPANY ORGANISATION CHART
GENERAL
MANAGER
SITE LEAD
QUALITY
MANAGER
CUSTOMER
SERVICES
MANAGER
ENGINEERING &
TECHNOLOGY
MANAGER
PRODUCTION
MANAGERS
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MATERIALS
HANDLING
MANAGER
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5.6 Management Review
Procedures QP.35 [Management & Business Review] and UTAS-PRO-0007 [Management Review] apply.
5.6.1 General
Top management review the quality management system at planned intervals to ensure its
continuing suitability, adequacy, and effectiveness. This review includes assessing opportunities for
improvement and the need for changes to the quality management system (including the Quality
Policy and quality objectives).
The review also includes assessing opportunities for improvement and the need for changes to the
Safety Policy and safety objectives.
Records from Management Reviews are maintained.
5.6.2 Review Input
The input to Management Review includes information on:
a) Results of audits (including internal, customer, and third-parties);
b) Customer feedback;
c) Process performance and product conformity;
d) Status of preventive and corrective actions;
e) Follow-up actions from previous Management Reviews;
f) Changes that could affect the quality management system;
g) Recommendations for improvement;
h) Results of audits and requests for corrective action from Authorities and customers;
i) The achievement, adequacy and effectiveness of the personnel training program; and
j) Changes to Authority requirements that could impact KG.
5.6.3 Review Output
The output from the Management Review includes any decisions and actions related to:
a) Improvement of the effectiveness of the quality management system and its processes;
b) Improvement of product related to customer requirements; and
c) Resource needs.
5.7 Safety Policy
Top management ensure that the Safety Policy:
a) Is appropriate to KG’s purpose;
b) Includes a commitment to comply with requirements and continual safety improvement;
c) Provides a framework for establishing and reviewing safety objectives;
d) Is communicated and understood within KG; and
e) Is reviewed for continuing suitability.
KG Safety Policy and procedure UTAS-PRO-0009 [Safety Policy] apply.
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6.0 RESOURCE MANAGEMENT
6.1 Provision of Resources
KG determine and provide the resources needed to:
a) Implement / maintain the quality management system and continually improve its effectiveness; and
b) Enhance customer satisfaction by meeting customer requirements.
KG have a system to continually assess the availability of tools, technical data, and necessary qualified
personnel to ensure the safe completion of the maintenance, repair and overhaul activities.
6.2 Human Resources
6.2.1 General
Personnel performing work affecting conformity to product requirements are competent on the basis
of appropriate education, training, skills, and experience.
Personnel required to be certified meet and maintain the applicable eligibility Authority requirements.
A process exists for the qualification and surveillance of non-certified personnel who perform
maintenance, repair and overhaul exercises.
6.2.2 Competence, Training & Awareness
Top management:
a) Determine the necessary competence for personnel performing work affecting conformity to
product requirements;
b) Provide training or take other actions to achieve the necessary competence (where applicable);
c) Evaluate the effectiveness of the actions taken;
d) Ensure that personnel are aware of the relevance and importance of their activities and how they
contribute to the achievement of the quality objectives;
e) Maintain appropriate records of education, training, skills and experience;
f) Ensure personnel performing maintenance, repair and overhaul services and release of articles
are qualified and certified in accordance with Authority and customer contract requirements;
g) Establish a training program (initial and recurrent) to ensure personnel performing specific tasks
remain current in terms of procedures, Human Factors, technical knowledge, and applicable
Authority requirements; and
h) Ensure recurring training is provided that covers changes in relevant Authority requirements,
company procedures, and maintenance standards of articles being repaired or overhauled.
6.3 Infrastructure
The infrastructure needed to achieve conformity to product requirements is determined, provided, and
maintained. Infrastructure includes (as applicable):
a) Buildings, workspace and associated utilities;
b) Process equipment (both hardware and software);
c) Supporting services (such as transport, communication, or information systems); and
d) Suitable facilities acceptable to applicable customers and Authorities for performing maintenance, repair
and overhaul services away from KG’s fixed location.
However should a situation arise where shortcomings are identified through internal audits or review of a
new contract / order, top management ensure that appropriate action is taken to rectify the situation.
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6.4 Work Environment
The work environment needed to achieve conformity to product requirements is determined and managed.
However should a situation arise where a new regulation or contract / order requires a change to the work
environment, top management ensure that the environment is conducive to product conformance before
work commences on that contract / order.
7.0 PRODUCT REALISATION
7.1 Planning of Product Realisation
OUTSOURCE
QP.10
PLAN
QP.11
REVIEW
QP.04
MAKE
QP.11
DESPATCH
QP.17
DESIGN
QP.07
MANAGEMENT ACTIVITIES
ACE ACTIVITIES
RESOURCES
MEASUREMENTS
Diagram i, Product Realisation.
The processes needed for product realisation are planned and developed. Planning of product realisation is
consistent with the requirements of the other processes of the quality management system.
In planning product realisation the following are determined (as appropriate):
a) Quality objectives and requirements for the product;
b) The need to establish processes / documents and to provide resources specific to the product;
c) Required verification, validation, monitoring, measurement, inspection, and test activities specific to the
product and the criteria for product acceptance;
d) Records to provide evidence that the realisation processes and resulting product meet requirements;
e) Configuration management appropriate to the product;
f) Resources to support the use and maintenance of the product; and
g) Safety objectives and requirements for the product.
The output of this planning is in a form suitable for KG’s method of operations.
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7.1.1 Project Management
As appropriate to KG and the product, product realisation is planned and managed in a controlled
manner to meet requirements at acceptable risk within resource and schedule constraints.
7.1.2 Risk Management
A process for managing risk to the achievement of applicable requirements is established,
implemented and maintained. This includes (as appropriate) risk to KG and the product:
a) Assignment of responsibilities for risk management;
b) Definition of risk criteria (eg. likelihood, consequences, risk acceptance);
c) Identification, implementation and management of actions to mitigate risks that exceed the
defined risk acceptance criteria; and
d) Acceptance of risks remaining after implementation of mitigation actions.
An annual Enterprise Risk Management (ERM) assessment is conducted across the business by the
Finance department. A copy of the output and resulting actions resides in the U:\Common\Risk
Assessments directory.
HS procedures SP0124 [Product Life Cycle Risk Assessment] and UTAS-PMO-PRO-1507 [Risk
Management For Programme Management] also apply.
7.1.3 Configuration Management
A configuration management process is established, implemented and maintained. This includes as
appropriate to the product:
a) Configuration management planning;
b) Configuration identification;
c) Change control;
d) Configuration status accounting; and
e) Configuration audit.
Procedures QP.20 [Configuration Control] and DOP.50 [Configuration Control] apply.
7.1.4 Control of Work Transfers
A process to plan and control the temporary or permanent transfer of work (eg. from one facility to
another, from KG to a supplier, from one supplier to another) and to verify the conformity of the work
to requirements is established, implemented and maintained.
UTAS Procedure UTAS-PRO-0008 [Work Transfer] applies.
7.2 Customer-Related Processes
7.2.1 Determination of Requirements Related To The Product
KG determine:
a) Requirements specified by the customer (including delivery and post-delivery activities);
b) Requirements not stated by the customer but necessary for specified or intended use (where
known);
c) Statutory and regulatory requirements applicable to the product; and
d) Any additional requirements considered necessary by KG.
Procedure QP.04 [Contract Review] applies.
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7.2.2 Review of Requirements Related To The Product
Requirements related to the product are reviewed. These reviews are conducted prior to any
commitment to supply a product to the customer (eg. submission of tenders, acceptance of contracts
/ orders, acceptance of changes to contracts / orders, etc.), and ensure that:
a) Product requirements are defined;
b) Contract / order requirements differing from those previously expressed are resolved;
c) KG has the ability to meet the defined requirements;
d) Contractual requirements are reviewed so that special requirements of the product are
determined (eg. scope of work, technical data, delivery requirements, requirements regarding
sub-contracting or work); and
e) Risks (eg. new technology, short delivery time-scales, etc.) have been identified.
Records of the results of the review and actions arising from the review are maintained in
accordance with procedure QP.33 [Quality Records].
Where a customer provides no documented statement of requirement, requirements are confirmed
before acceptance.
Where product requirements are changed the relevant documents are amended and appropriate
personnel are made aware of the updated requirements.
Contract amendment processes include provisions for disposition of out-of-scope defects discovered
during maintenance.
7.2.3 Customer Communication
Effective arrangements for communicating with customers are determined and implemented in
relation to:
a) Product information;
b) Enquiries, contracts, or order handling (including amendments); and
c) Customer feedback (including customer complaints).
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7.3 Design & Development
KG is responsible for the design of modifications / technical data, including repair solutions.
Procedure QP.07 [New Product Design & Development Control] applies.
7.3.1 Design & Development Planning
The design and development of product is planned and controlled.
During the design and development planning KG determine:
a) The design and development stages;
b) The review, verification, and validation appropriate to each design and development stage; and
c) The responsibilities and authorities for design and development.
Where appropriate the design and development effort is divided into distinct activities, and for each
activity the tasks, necessary resources, responsibilities, design content, input and output data, and
planning constraints are defined.
The different design and development tasks to be carried out are based on the safety and functional
objectives of the product in accordance with customer, statutory, and regulatory requirements.
Design and development planning considers the ability to produce, inspect, test, and maintain the
product.
The interfaces between different groups involved in design and development are managed to ensure
effective communication and clear assignment of responsibility.
Planning output is updated (as appropriate) as the design and development progresses.
7.3.2 Design & Development Inputs
Inputs relating to product requirements are determined and records maintained. These include:
a) Functional and performance requirements;
b) Applicable statutory and regulatory requirements (including the use of recyclable material in the
product design process);
c) Information derived from previous similar designs (where applicable); and
d) Other requirements essential for design and development.
Inputs are reviewed for adequacy. Requirements are complete, unambiguous, and do not conflict
with one-another.
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7.3.3 Design & Development Outputs
Design and development outputs are in a form suitable for verification against the design and
development input, and are approved prior to release.
Design and development outputs:
a) Meet the input requirements for design and development;
b) Provide appropriate information for purchasing, production, and for service provision;
c) Contain (or reference) product acceptance criteria;
d) Specify the characteristics of the product that are essential for its safe and proper use; and
e) Specify (as applicable) any critical items, including any key characteristics and specific actions to
be taken for these items.
Data required to allow the product to be identified, manufactured, inspected, used, and maintained is
defined, including for example:
• Drawings, part lists, and specifications necessary to define configuration / design features of the
product; and
• Material, processes, manufacturing, and assembly data needed to ensure conformity of the
product.
7.3.4 Design & Development Review
At suitable stages systematic reviews of design and development are performed in accordance with
planned arrangements to:
a) Evaluate the ability of the results of design and development to meet requirements;
b) Identify any problems and propose necessary actions; and
c) Authorise progression to the next stage.
Participants in such reviews include representatives of functions concerned with the design and
development stage(s) being reviewed. Records of the results of the reviews and any necessary
actions are maintained.
7.3.5 Design & Development Verification
Verification is performed in accordance with planned arrangements to ensure that the design and
development outputs have met the design and development input requirements. Records of the
results of the verification, and any necessary actions are maintained.
7.3.6 Design & Development Validation
Design and development validation is performed in accordance with planned arrangements to ensure
that the product is capable of meeting the requirements for the specified application or intended use
(where known). Wherever practicable validation is completed prior to the delivery or implementation
of the product. Records of the results of validation and any necessary actions are maintained.
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7.3.6.1 Design & Development Verification & Validation Testing
Where tests are necessary for verification and validation these are planned, controlled,
reviewed, and documented to ensure and prove the following:
a) Test plans / specifications identify the product being tested, resources being used, define
test objectives and conditions, parameters recorded, and relevant acceptance criteria;
b) Test procedures describe method of operation, performance of tests, recording of results;
c) The correct configuration of the product is submitted for the test;
d) The requirements of the test plan and the test procedure(s) are observed; and
e) The acceptance criteria are met.
7.3.6.2 Design & Development Verification & Validation Documentation
At the completion of design / development, reports, calculations, test results, etc.,
demonstrate that the product definition meets the specification requirements for all identified
operational conditions.
7.3.7 Control of Design & Development Changes
Design and development changes are identified and records maintained. The changes are reviewed,
verified, validated (as appropriate), and approved before implementation. The review of design and
development changes includes evaluation of the effect of the changes on constituent parts and
product already delivered.
Design and development changes are controlled in accordance with KG’s configuration management
process. Procedures QP.20 [Configuration Control] and DOP.50 [Configuration Control] apply.
Records of the results of the review of changes and any necessary actions are maintained.
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7.4 Purchasing
7.4.1 Purchasing Process
KG ensures that purchased product conforms to specified purchase requirements (procedures QP.10
[Control of Purchased Product & Service], QP.15 [Non-Conforming Materiel] and UTAS-PRO-0004
[Control of Nonconforming Product] apply). The type and extent of control applied to the supplier and
the purchased product is dependent upon the effect of the purchased product on subsequent product
realisation or the final product.
KG is responsible for the conformity of all products purchased from suppliers, including product from
sources defined by the customer. Procedures QP.10 [Control of Purchased Product & Service] and
QP.12 [Purchaser Supplied Material] apply.
KG ensure that suppliers hold the required approvals and certificates. Additionally KG’s purchasing
process satisfy applicable Authority requirements pertaining to the use of non-certified suppliers.
Suppliers are evaluated and selected based on their ability to supply product in accordance with
requirements. Criteria for selection, evaluation, and re-evaluation are established. Records of the
results of evaluations, and any necessary actions arising from the evaluation are maintained. KG will:
a) Maintain a register of suppliers that includes approval status (eg. approved, conditional,
disapproved) and the scope of the approval (eg. product type, process family) (ref. CCD.101
[Approved Vendor List]);
b) Periodically review supplier performance (the results of these reviews are used as a basis for
establishing the levels of controls to be implemented);
c) Define the necessary actions to take when dealing with suppliers that do not meet requirements;
d) Ensure (where required) both KG and suppliers use customer-approved special process sources;
e) Define the process, responsibilities and authority for the approval status decision, changes of the
approval status, and conditions for controlled use of suppliers depending on their approval status;
f) Determine and manage the risk when selecting and using suppliers; and
g) Take appropriate measures to prevent the purchase of counterfeit and suspect unapproved parts.
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7.4.2 Purchasing Information
Purchasing information describes the product to be purchased including (where appropriate):
a) Requirements for approval of product, procedures, processes, and equipment;
b) Requirements for qualification of personnel;
c) Quality management system requirements;
d) The identification and revision status of specifications, drawings, process requirements,
inspection / verification instructions, and other relevant technical data;
e) Requirements for design, test, examination, inspection, verification (including production process
verification), use of statistical techniques for product acceptance, related instructions for
acceptance, and (as applicable) critical items including key characteristics;
f) Requirements for test specimens (eg. production method, number, storage conditions) for design
approval, inspection / verification, investigation or auditing;
g) Requirements regarding the need for the supplier to:
• Notify KG of non-conforming product;
• Obtain KG’s approval for non-conforming product disposition;
• Notify KG of changes in product / process, changes of suppliers, changes of manufacturing
facility location, and (where required) obtain KG’s approval; and
• Flow down to the supply chain the applicable requirements (including customer requirements).
h) Records retention requirements;
i) Right of access by KG, our customer, and Authorities to the applicable areas of all facilities at any
level of the supply chain involved in the order and to all applicable records;
j) Specific Authority approval requirements;
k) Format and content of KG’s release documentation package; and
l) Conditions under which defects and unairworthy conditions are reported and dispositioned.
The adequacy of specified purchase requirements is ensured prior to communication to the supplier.
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7.4.3 Verification of Purchased Product
Inspection or other activities necessary for ensuring that purchased product meets specified
purchased requirements are established and implemented.
Verification activities may include:
• Obtaining objective evidence of the quality of the product from the supplier (eg. accompanying
documentation, certificate of conformity, test records, statistical records, process control records);
• Inspection and audit at the supplier’s premises;
• Review of the required documentation;
• Inspection of products upon receipt; and
• Delegation of verification to the supplier, or supplier certification.
Where purchased product is released for production / maintenance use pending completion of all
required verification activities it is identified and recorded to allow recall and replacement if it is
subsequently found that the product does not meet requirements.
Where KG delegates verification activities to the supplier the requirements for delegation are defined
and a register of delegations maintained.
Where KG (or its customer) intend to perform verification at a supplier’s premises the intended
verification arrangements and method of product release are stated in the purchasing information.
Verification by the customer is not used as evidence of effective control of quality by KG’s supplier
and does not absolve KG of the responsibility to provide acceptable product, nor does it preclude
subsequent rejection by the customer.
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7.5 Production & Service Provision
Procedure QP.11 [Manufacturing Control] applies.
7.5.1 Control of Production & Service Provision
Production and service provisions are planned and carried-out under controlled conditions which
include (as applicable):
a) The availability of information that describes the characteristics of the product;
b) The availability of work instructions (as necessary);
c) The use of suitable equipment;
d) The availability and use of monitoring and measuring equipment;
e) The implementation of monitoring and measurement;
f) The implementation of product release, delivery, and post-delivery activities;
g) Non-conforming product;
h) Evidence that all production / maintenance and inspection / verification operations have been
completed as planned, as otherwise documented and authorised, or in accordance with technical
data that has been approved (as applicable) by the design data approval holder or an approved
design organisation that is acceptable to the Authority;
i) Provision for the prevention, detection, and removal of foreign objects (including tools);
j) Monitoring and control of utilities and supplies (eg. water, compressed air, electricity, chemical
products) to the extent they affect conformity to product requirements;
k) Criteria for workmanship specified in the clearest practical way (eg. written standards,
representative samples, or illustrations) in accordance with applicable technical data;
l) Compliance with reference standards, quality plans, manufacturers’ recommendations, customer
specifications / documented procedures;
m) Maintaining a list of approved maintenance / repair process capabilities / current ratings;
n) Assuring that maintenance operations do not adversely affect areas outside the scope of the
planned maintenance; and
o) The equipment, tools and materials are those recommended by the manufacturer of the article or
are at least equivalent to those recommended by the manufacturer and acceptable to the
customer / Authority.
Planning considers the following (as appropriate):
• The establishment of process controls and the development of control plans where key
characteristics have been identified;
• The identification of in-process verification points (when adequate verification of conformance
cannot be performed at a later stage of realisation);
• The design, manufacture, and use of tooling so that variable measurements can be taken
(particularly for key characteristics); and
• Special processes (eg. welding, brazing, plating).
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7.5.1.1 Production Process Verification
New maintenance processes are documented, qualified, and approved by the customer /
Authority.
KG use a representative item from the first production run of a new part or assembly to verify
that the production processes, production documentation and tooling are capable of
producing parts and assemblies that meet requirements. This process is repeated when
changes occur that invalidate the original results (eg. engineering changes, manufacturing
process changes, tooling changes).
Procedures QP.42 [First Article Inspection (FAI)] and UTAS-PRO-0024 [First Article
Inspection (FAI)] apply.
7.5.1.2 Control of Production Process Changes
Personnel authorised to approve changes to production processes are identified.
Changes affecting processes, production equipment, tools, or software programs are
controlled and documented.
The results of changes to production processes are assessed to confirm that the desired
effect has been achieved without adverse effects to product conformity.
Procedure QP.08 [Documentation Control & Change Control] applies.
7.5.1.3 Control of Production Equipment, Tools, & Software Programs
Production equipment, tools and software programs used to automate and control / monitor
product realisation processes are validated prior to release for production, and are
maintained.
Maintenance equipment, tools and programs used to automate and control / monitor product
realisation processes are those defined by the technical data or demonstrated as equivalent
prior to use. Equipment, tools and programs are maintained and inspected periodically.
Procedures QP.09 [Calibration], QP.11 [Manufacturing Control], QP.13 [Inspection &
Testing] and UTAS-PRO-0021 [Calibration] apply.
Storage requirements (including periodic preservation / condition checks) are defined for
production equipment or tooling in storage.
7.5.1.4 Post-Delivery Support
Post-delivery support provides (as applicable) for the:
a) Collection and analysis of in-service data;
b) Actions to be taken (including investigation and reporting) when problems are detected
after delivery;
c) Control and updating of technical data;
d) Approval, control, and use of repair schemes*; and
e) Controls required for off-site work (eg. work undertaken at the customer’s facilities)**.
*
KG do not conduct repair schemes. Customer returned product is overhauled /
maintained to KG Component Maintenance Manuals (CMMs) or to the original
manufacturing documentation.
** KG do not conduct off-site working.
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7.5.2 Validation of Processes For Production & Service Provision
KG validate any processes for production and service provision where the resulting output cannot be
verified by subsequent monitoring or measurement, and as a consequence deficiencies become
apparent only after the product is in use or the service has been delivered.
These processes are often referred to as ‘special processes’ (eg. welding, brazing, and plating).
Validation demonstrates the ability of these processes to achieve planned results.
Arrangements for these processes are established including (as applicable):
a) Defined criteria for review and approval of the processes;
b) Approval of equipment and qualification of personnel;
c) Use of specific methods and procedures;
d) Requirements for records; and
e) Re-validation.
7.5.3 Identification & Traceability
The product is suitably identified throughout product realisation (where appropriate).
The identification of the configuration of the product is maintained in order to identify any differences
between the actual configuration and the agreed configuration.
Product status with respect to monitoring and measurement requirements is identified throughout
product realisation.
When acceptance authority media are used (eg. stamps, electronic signatures, passwords)
appropriate controls for the media are established.
Where traceability is a requirement the unique identification of the product is controlled and records
are maintained.
Traceability requirements can include:
• Identification to be maintained throughout the product life;
• The ability to trace all products manufactured from the same batch of raw material or from the
same manufacturing batch to the designation (eg. delivery, scrap);
• For an assembly the ability to trace its components to the assembly and then to the next higher
assembly; and
• For products a sequential record of production (manufacture, assembly, inspection).
Procedures QP.20 [Configuration Control] and DOP.50 [Configuration Control] apply.
7.5.4 Customer Property
KG exercise care with customer property while it is under our control or being used by us. KG
identify, verify, protect, and safeguard customer property provided for use. If any customer property
is lost, damaged, or otherwise found to be unsuitable for use this is reported to the customer.
Records are maintained.
The verification includes verification of the appropriate release document.
At KG this only applies in two (2) areas; repairs and investigations.
Customer supplied product is not used for incorporation into manufacture.
Procedures QP.12 [Purchaser Supplied Material] and DOP.11 [Repairs] apply.
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7.5.5 Preservation of Product
In order to maintain conformity to requirements the product is preserved during internal processing
and delivery to the intended destination. Preservation includes identification, handling, packaging,
storage, and protection (as applicable). Preservation also applies to constituent parts of a product.
Foreign Object Damage (FOD) is controlled using UTAS procedures PR017 [Foreign Object Damage
Prevention Program] and UTAS-PRO-0016 [Foreign Object Damage Prevention].
To prevent unintended use items intended for maintenance use are segregated from items not
intended for maintenance.
Preservation of product also includes (where applicable in accordance with product specifications
and applicable statutory and regulatory / Authority regulations) provisions for:
a) Cleaning;
b) Prevention, detection, and removal of foreign objects;
c) Special handling for sensitive products;
d) Marking and labelling (including safety warnings);
e) Shelf life control and stock rotation; and
f) Special handling for hazardous materials.
Procedures QP.01 [Shelf Life & Storage Instructions] and QP.17 [Handling, Storage, Packaging,
Preservation & Delivery] apply.
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7.6 Control of Monitoring & Measuring Equipment
KG determine the monitoring and measurement to be undertaken and the monitoring and measuring
equipment needed to provide evidence of conformity of product to determined requirements.
A register of monitoring and measuring equipment is maintained and the processes employed for their
calibration / verification (including details of equipment type, unique identification, location, frequency of
checks, check method, and acceptance criteria) are defined.
Processes are established to ensure that monitoring and measurement can be carried out and is carried out
in a manner that is consistent with the monitoring and measurement requirements.
Environmental conditions are suitable for the calibration, inspection, measurement, and tests conducted.
Where necessary to ensure valid results measuring equipment is:
a) Calibrated or verified (or both) at specified intervals or prior to use against measurement standards
traceable to international or national measurement standards (where no such standards exist, the basis
used for calibration / verification is recorded);
b) Adjusted or re-adjusted as necessary;
c) Identified in order to determine its calibration status;
d) Safeguarded from adjustments that would invalidate the measurement result; and
e) Protected from damage and deterioration during handling, maintenance, and storage.
A process for the recall of monitoring and measurement equipment requiring calibration or verification is
established, implemented and maintained.
The validity of previous measuring results is assessed and recorded when the equipment is found not
conforming to requirements. Appropriate action is taken on the equipment and any product affected.
Records of the results of calibration and verification are maintained.
When used in the monitoring and measurement of specified requirements the ability of computer software to
satisfy the intended application is confirmed prior to initial use and reconfirmed as necessary.
Procedures QP.09 [Calibration] and UTAS-PRO-0021 [Calibration] apply.
8.0 MEASUREMENT, ANALYSIS & IMPROVEMENT
8.1 General
KG through the implementation of our ACE (Achieving Competitive Excellence) operating system plan and
implement the monitoring, measurement, analysis and improvement processes needed to:
a) Demonstrate conformity to product requirements;
b) Ensure conformity of the quality management system; and
c) Continually improve the effectiveness of the quality management system.
This includes determination of applicable methods (including statistical techniques) and the extent of use.
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8.2 Monitoring & Measurement
8.2.1 Customer Satisfaction
As one of the measurements of the performance of the quality management system, information
relating to customer perception as to whether KG have met customer requirements is monitored. The
methods for obtaining and using this information are determined.
Information to be monitored and used for the evaluation of customer satisfaction includes (but is not
limited to) product conformity, on-time delivery performance, customer complaints, and corrective
action requests. KG develop and implement plans for customer satisfaction improvement that
address deficiencies identified in these evaluations and assess the effectiveness of the results.
Market Feedback Analysis (MFA) is conducted at regular intervals to identify areas where
improvement is needed. This process is defined under the company ACE operation system.
Procedure QP.45 [Customer Complaints] applies.
8.2.2 Internal Audit
Audits are conducted at planned intervals to determine whether the quality management system:
a) Conforms to the planned arrangements, to the requirements of BS EN 9100 / AS9100, and to
KG’s established quality management system requirements; and
b) Is effectively implemented and maintained.
An audit program is planned taking into consideration the status and importance of the processes
and areas to be audited as well as the results of previous audits. The audit criteria, scope, frequency,
and methods are defined. Selection of Auditors and conduct of audits ensures objectivity and
impartiality of the audit process. Auditors do not audit their own work.
A documented procedure is established to define the responsibilities and requirements for planning
and conducting audits, establishing records, and reporting results.
Records of the audits and their results are maintained.
The management responsible for the area being audited ensure that any necessary corrections and
corrective actions are taken without undue delay to eliminate detected non-conformities and their
causes. Follow-up activities include the verification of the actions taken and the reporting of
verification results.
Procedure QP.03 [Quality Auditing] and UTAS procedure UTAS-PRO-0003 [Internal Quality Audit
Auditor Requirements] apply.
8.2.3 Monitoring & Measurement of Processes
Suitable methods for monitoring and (where applicable) measurement of the quality management
system processes are applied. These methods demonstrate the ability of processes to achieve
planned results. When planned results are not achieved corrective action is taken (as appropriate).
In the event of process non-conformity KG:
a) Take appropriate action to correct the non-conforming process;
b) Evaluate whether the process non-conformity has resulted in product non-conformity;
c) Determine if the process non-conformity is limited to a specific case or whether it could have
affected other processes or products; and
d) Identify and control any non-conforming product.
Procedure QP.37 [Statistical Process Control (SPC)] applies.
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8.2.4 Monitoring & Measurement of Product
Characteristics of the product are monitored and measured to verify that product requirements have
been met. This is carried out at appropriate stages of the product realisation process in accordance
with the planned arrangements. Evidence of conformity with the acceptance criteria is maintained.
Procedures QP.13 [Inspection & Testing], QP.14 [Sampling], QP.16 [Indication of Inspection Status]
and QP.19 [Sample Reports] apply.
KG provide objective evidence that all maintenance operations have been completed as planned.
Measurement requirements for product or service acceptance are documented. This documentation
may be part of the production documentation, but does include:
a) Criteria for acceptance / rejection (typically in the form of drawings or Q sheets);
b) Where in the sequence measurement and testing operations are performed;
c) A record of the measurement results;
d) Type of measurement equipment required, and specific instructions associated with its use; and
e) Identification of which inspection and testing operations are to be verified / witnessed.
When critical items (including key characteristics) have been identified they are controlled and
monitored in accordance with the established process.
When sampling inspection is used as a means of product acceptance the sampling plan is justified
on the basis of recognised statistical principles and appropriate for use (ie. matching the sampling
plan to the criticality of the product and to the process capability).
Defects discovered during maintenance that are outside the scope of the maintenance contract are
identified and processed in accordance with customer and Authority requirements.
Where product is released for production / maintenance use pending completion of all required
measurement and monitoring activities it is identified and recorded to allow recall and replacement if
it is subsequently found that the product does not meet requirements.
Records indicate the person(s) authorising release of product for delivery to the customer.
Where required to demonstrate product qualification records provide evidence that the product meets
the defined requirements.
The release of product and delivery of service to the customer does not proceed until the planned
arrangements have been satisfactorily completed, unless otherwise approved by a relevant Authority
and by the customer (where applicable).
All documents required to accompany the product are present at delivery. Procedures are
implemented for the preparation and completion of Authority documentation (eg. conformity
determinations, airworthiness approvals, release certificates, approval for return to service after
maintenance, export documentation).
First Article Inspections (FAIs) are carried out in accordance with AS9102, and procedures QP.42
[First Article Inspection (FAI)] and UTAS-PRO-0024 [First Article Inspection (FAI)] (where applicable).
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8.3 Control of Non-Conforming Product
Products which do not conform to product requirements are identified and controlled to prevent unintended
use or delivery. A documented procedure is established to define the controls and related responsibilities
and authorities for dealing with non-conforming product.
These procedures define the responsibility and authority for the review and disposition of non-conforming
product and the process for approving personnel making these decisions.
Where applicable KG deal with non-conforming product by one or more of the following ways:
a) Taking action to eliminate the detected non-conformity;
b) Authorising its use, release, or acceptance under concession by a relevant authority and (where
applicable) by the customer;
c) Taking action to preclude its original intended use or application;
d) Taking action appropriate to the effects or potential effects of the non-conformity when non-conforming
product is detected after delivery or use has started; and
e) By taking actions necessary to contain the effect of the non-conformity on other processes or products.
KG’s non-conforming product control process provides for the timely reporting of delivered non-conforming
product including product that may affect safety and reliability.
Dispositions of ‘use-as-is’ or ‘repair’ are only used after approval by an authorised representative of the
organisation responsible for design.
If the non-conformity results in a departure from the contract requirements, dispositions of ‘use-as-is’ or
‘repair’ are not used unless specifically authorised by the customer.
Product dispositioned for scrap is conspicuously and permanently marked or positively controlled until
physically rendered unusable.
When non-conforming product is corrected it is subject to re-verification to demonstrate conformity to
requirements.
Records of the nature of non-conformities and any subsequent actions taken including concessions
obtained are maintained.
Procedures QP.06 [Corrective & Preventive Action], QP.15 [Non-Conforming Materiel], UTAS-PRO-0004
[Control of Nonconforming Product], UTAS-PRO-0005 [Corrective Action] and UTAS-PRO-0006 [Preventive
Action] apply.
8.4 Analysis of Data
Appropriate data is determined, collected, and analysed to demonstrate the suitability and effectiveness of
the quality management system and to evaluate where continual improvement of the effectiveness of the
quality management system can be made. This includes data generated as a result of monitoring and
measurement and from other relevant sources.
The analysis of data provides information relating to:
a) Customer satisfaction;
b) Conformity to product requirements (typically scrap, rework, and concessions);
c) Characteristics and trends of processes / products (including opportunities for preventive action);
d) Suppliers (including rejects and delivery performance); and
e) Human Factors events.
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8.5 Improvement
8.5.1 Continual Improvement
The effectiveness of the quality management system is continually improved through the use of the
Quality Policy, quality objectives, audit results, analysis of data, corrective and preventive actions,
and Management Review.
Implementation of improvement activities is monitored to evaluate the effectiveness of the results.
KG also aim to train all employees in ACE quality tools and techniques and aim for involvement in
improvement projects. For more details on the ACE programme please refer to paragraph 1.3 of this
Manual.
8.5.2 Corrective Action
Action is taken to eliminate the causes of non-conformities in order to prevent recurrence. Corrective
actions are appropriate to the effects of the non-conformities encountered.
A documented procedure is established to define requirements for:
a) Reviewing non-conformities (including customer complaints);
b) Determining causes of non-conformities;
c) Evaluating the need for action to prevent occurrence of non-conformities;
d) Determining and implementing actions needed;
e) Records of results of action taken;
f) Reviewing effectiveness of corrective actions taken;
g) Flowing down corrective action requirements to a supplier when it is determined that the supplier
is responsible for the non-conformity;
h) Specific actions where timely / effective corrective actions are not achieved;
i) Determining if additional non-conforming product exists based on the causes of the nonconformities and taking further action when required; and
j) Evaluating the need for ‘Human Factors’ actions to prevent occurrence of non-conformities.
Procedures QP.06 [Corrective & Preventive Action] and UTAS-PRO-0005 [Corrective Action] apply.
8.5.3 Preventative Action
Actions are determined to eliminate the causes of potential non-conformities in order to prevent their
occurrence. Preventive actions are appropriate to the effects of the potential problems.
A documented procedure is established to define requirements for:
a) Determining potential non-conformities and their causes;
b) Evaluating the need for actions to prevent recurrence of non-conformities;
c) Determining and implementing actions needed;
d) Records of results of actions taken;
e) Reviewing effectiveness of the preventive actions taken; and
f) Evaluating the need for ‘Human Factors’ actions to prevent recurrence of non-conformities.
Procedures QP.06 [Corrective & Preventive Action] and UTAS-PRO-0006 [Preventive Action] apply.
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APPENDIX 1: ISO 9001 / BS EN 9100 (AS9100) APPROVAL CERTIFICATE
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APPENDIX 2: AS9100 COMPLIANCE MATRIX
PARA.
TITLE
PROCEDURE(S)
4.2.1
General Documentation Requirements
QP.08
4.2.2
Quality Manual
QM2000
4.2.3
Control of Documents
QP.08, UTAS-PRO-0001
4.2.4
Control of Records
QP.33, UTAS-PRO-0002
5.1
Management Commitment
QP.35, QM2000
5.2
Customer Focus
QM2000
5.3
Quality Policy
QM2000
5.4
Planning
QM2000
5.5
Responsibility, Authority & Communication
QM2000
5.6
Management Review
QP.35, QM2000, UTAS-PRO-0007
5.7
Safety Policy
Environmental, Health & Safety Policy, UTAS-PRO-0009
6.1
Provision of Resources
QM2000
6.2
Human Resources
QP.18
6.3
Infrastructure
QM2000
7.1
Planning of Product Realisation
QP.02, QP.04, QP.20, QP.37, DOP.50, SP0124, UTAS-PMO-PRO-1507
7.2
Customer-Related Processes
QP.04, QP.05, QP.45
7.3
Design & Development
QP.07
7.3.1
Design & Development Planning
QP.04
7.3.2
Design & Development Inputs
QP.20
7.3.3
Design & Development Outputs
QP.07, QP.29
7.3.4
Design & Development Review
QP.07, QP.20
7.3.5
Design & Development Verification
QP.07, QP.29
7.3.6
Design & Development Validation
QP.07, QP.20, QP.29, UTAS-PRO-0027
7.3.7
Design & Development Changes
QP.07, QP.20
7.4.1
Purchasing Process
QP.10, QP.12, QP.15, UTAS-PRO-0008, 0012, 0014, 0029, 0030
7.4.2
Purchasing Information
QP.10, QP.12, QP.15, UTAS-PRO-0012, 0014, 0029, 0030
7.4.3
Verification of Purchased Product
QP.10, QP.12, QP.15, UTAS-PRO-0012, 0014, 0029, 0030
7.5.1
Control of Production & Service Provision
QP.08, QP.09, QP.10, QP.11, QP.13, QP.42, UTAS-PRO-0028
7.5.2
Validation of Processes For Production & Service Provision
QP.08, QP.09, QP.10, QP.11, QP.13, QP.42, UTAS-PRO-0028
7.5.3
Identification & Traceability
QP.20, QP.23, DOP.50
7.5.4
Customer Property
QP.12, QP.36, DOP.11
7.5.5
Preservation of Product
QP.01, QP.17, QP.21, QP.22, QP.27, QP.36, UTAS-PRO-0016
7.6
Control of Monitoring & Measuring Devices
QP.09, UTAS-PRO-0011, 0021
8.1
Measurement, Analysis, & Improvement (General)
QP.45,
8.2.2
Internal Audits
QP.03, UTAS-PRO-0003
8.2.3
Monitoring & Measurement of Processes
QP.03, QP.06, UTAS-PRO-0026
8.2.4
Monitoring & Measurement of Product
QP.13, QP.14, QP.16, QP.19, QP.40, QP.42, UTAS-PRO-0024
Control of Non-conforming Product
QP.06, QP.06a, QP.15, UTAS-PRO-0004, -0025
8.5.2
Correction Action
QP.06, (QP.38), UTAS-PRO-0005, 0032
8.5.3
Preventive Action
QP.06, (QP.38), UTAS-PRO-0006
8.3
KG PROPRIETARY – subject to restrictions on cover page.
Uncontrolled if printed.
Issue 07
October 2014
QUALITY MANUAL QM2000
Page 35 of 38
APPENDIX 3: UTAS ADDENDUM PROCEDURE
0. INTRODUCTION
This procedure documents the addendum to Kidde Graviner’s QM2000 [Quality Manual] as required by DP400.3
[QMS Requirements] paragraph 4.2.2 ‘Quality Manual’.
1. POLICIES & DEFINITIONS
1.1 Policies
Hamilton Sundstrand (HS) Division Policies DP400 [HS QMS Requirements], DP400.3 [QMS Requirements],
and DP400.4 [Aerospace QMS Requirements] apply.
The HS DPs listed above, the Quality Manual, and QP procedures comprise the Quality Management System
(QMS) as implemented at Kidde Graviner, Colnbrook, Slough, SL3 0HB, UK.
2. SCOPE OF THE QMS
KG’s QMS covers the design, manufacture, overhaul and repair of mechanical and electrical components for fire,
overheat and smoke detection systems, fire extinguishing systems, explosion suppression systems, aircraft crash
systems, temperature switches, guided weapon safety and arming mechanisms, marine engine safety systems,
and high pressure gas storage systems for aerospace, vehicle, marine and industrial markets (including
commercial and military applications), and spares for the above equipment.
KG supports engineering in new product development providing the resources to build and test new production with
engineering design and contract review responsibility residing in-house.
KG is a CAA / FAA approved Repair Facility (ref. EASA Part 145: UK.145.00880, FAA Part 145: K35Y190Y).
3. EXCLUSIONS
There are no exclusions to any ISO 9001 or BS EN 9100 / AS9100 clauses in KG’s QMS.
KG has implemented the quality system requirements described in UTAS-POL-0001 [UTAS Management System
Manual] and DP400, DP400.3 and DP400.4.
4. OUTSOURCED PROCESSES
4.1 Externally Outsourced Processes
KG outsources equipment calibration to Calmet Laboratory Services.
Outsourced processes are monitored by verifying that ISO 9001 / AS9100 approvals are maintained.
4.2 Shared Services
KG do not outsource any processes to UTAS shared / central functions.
5. QMS DOCUMENTATION
A controlled copy of the QMS Cross-Reference Matrix contains all the Level I, II and III (working level)
documentation that supports KG’s QMS.
6. SEQUENCE & INTERACTION OF PROCESSES
A description of KG’s QMS processes, their interaction, and the Level III instructions that pertain to each process
are defined within the appropriate elements of the QMS flow-down matrix. Refer to Appendix 3.1 of this procedure
for the ‘Sequence & Interaction between Processes’.
KG PROPRIETARY – subject to restrictions on cover page.
Uncontrolled if printed.
Issue 07
October 2014
QUALITY MANUAL QM2000
Page 36 of 38
7. TOP MANAGEMENT
Top management is defined as KG’s Site Lead and his direct reports (as shown in paragraph 7.1). The QA
Manager is the Management Representative for quality.
The QA Manager has the responsibility and authority to stop manufacturing processes which are not compliant to
requirements. Any challenges to these decisions are submitted to the Site Lead for resolution. In the absence of
this resolution the QA Manager’s direction must be followed.
The Accountable Executive Manager and Maintenance Manager for the Repair Station is KG’s Site Lead.
7.1
KG Organisation Chart
Please refer to Figure 2 of this document for Kidde Graviner’s organisation chart.
8. ABBREVIATIONS
CAA
Civil Aviation Authority (UK).
DP.000
Division Policy (Legacy Hamilton Sundstrand).
EASA
European Aviation Safety Agency.
FAA
Federal Aviation Authority (US).
ISO
International Organisation For Standardisation.
KG
Kidde Graviner.
QA
Quality Assurance.
QMS
Quality Management System.
QP.00
Quality Procedure (KG).
UTAS
United Technologies Aerospace Systems.
UTAS-PRO-0000
Procedure (UTAS).
KG PROPRIETARY – subject to restrictions on cover page.
Uncontrolled if printed.
Issue 07
October 2014
QUALITY MANUAL QM2000
Page 37 of 38
APPENDIX 3.1: SEQUENCE & INTERACTION BETWEEN PROCESSES
OPERATIONS
CUSTOMER
4.0 QMS WITH PROCEDURES FOR:
4.2.3 CONTROL OF DOCUMENTS, AND
4.2.4 CONTROL OF RECORDS
5.6 MANAGEMENT REVIEW
8.2 MONITORING, ANALYSIS & IMPROVEMENT PROCEDURES FOR:
8.2.2 INTERNAL AUDIT
8.5.2 CORRECTIVE ACTION
8.5.3 PREVENTIVE ACTION
6.3
INFRASTRUCTURE
7.2
CUSTOMER-RELATED PROCESSES
BUSINESS UNIT
ORDER
REQUEST
REQUIREMENTS
INTERFACE
(ENGINEERING)
5.4
PLANNING
OEM / AIRLINE
RETURN
PROCESS
RETURNS
INTERFACE
PURCHASING
INTERFACE
RECEIVING
INSPECTION &
TEST
SUPPLIER PQA
INTERFACE
PASS
INSPECTION /
TEST?
8.2.2
INTERNAL AUDIT
7.5.5
HANDLING &
STORAGE
MODIFICATION
REQUIREMENT
yes
yes
7.5
ASSEMBLY
7.6
CONTROL OF
MONITORING &
MEASURING
DEVICES
8.2.4
IN-PROCESS
MONITORING OF
PRODUCT
PRODUCT
OK?
no
no
CUSTOMER
COMPLAINT?
no
yes
8.2.4
FINAL MEASURING
& TEST OF
PRODUCT
PRODUCT
OK?
END
no
yes
SHIPPER PREP
INTERFACE
7.5.5 + 7.5.1(f)
PRESERVATION
OF PRODUCT &
DELIVERY
CUSTOMER
8.3
CONTROL OF NON-CONFORMING PRODUCTS
6.2
HUMAN RESOURCES
Additionally, each department have their own SIPOCs (Supplier / Input / Process / Output / Customer) charts
displayed on their ACE information boards.
KG PROPRIETARY – subject to restrictions on cover page.
Uncontrolled if printed.
Issue 07
October 2014
QUALITY MANUAL QM2000
Page 38 of 38
APPENDIX 4: EXTERNAL DISTRIBUTION LIST
When this Quality Manual is amended, revised copies should be sent to the following organisations:
Company Name
Contact Name
Contact E-Mail Address
SNECMA (Safran Group)
Stephane Varmancourt
stephane.varmancourt@snecma.fr
Please note that all copies sent out are considered ‘uncontrolled’ and ‘for information only’. It is the organisation’s
responsibility to ensure they hold an up-to-date issue.
KG PROPRIETARY – subject to restrictions on cover page.
Uncontrolled if printed.