2016 NCAPPA CONFERENCE
UNC Wilmington
4941 Riegel Road (Lot M), Wilmington, NC
Wednesday, May 18, 2016
► 8:00 AM – 4:30 PM Registration and Set up for Business Partners
Registration for participants
Burney Center
► 10:00 AM – 11:00 AM
Opening Session – Fisher Student Center – Lumina Theater (FSC 1006)
What’s new with NCAPPA, SRAPPA & APPA International? Learn about opportunities for training, credentialing, and
scholarships, serving as a board member and resources for facilities personnel through our state, regional and
international organization.
“The gathering
place for those of us engaged in the field of educational facilities management, and dedicated
to the ongoing evolution of its professionals into influential leaders in education.” APPA.org
BIO:
David Hatch, Director of Repair & Renovation Services, NC State University is responsible for the Architectural trade
shops, facilities assessments and in-house construction services as the Director of Facilities Operations Repair and
Renovation. He is a graduate of NCSU in Civil Engineering, a Professional Engineer in North Carolina and a graduate of
the APPA Institute and has earned the APPA CEFP. David is currently serving as SRAPPA First Vice President and Past
President, NCAPPA.
► 11:30 AM – 7:00 PM Golf Tournament & Award Banquet (must pre-register to attend)
Magnolia Greens Golf Course
1800 Tommy Jacobs Dr. Leland, NC 28451
► 11:30 AM – 3:30 PM Lunch/Stop Hunger Now Service Project
Warwick Center, Ballroom
Open afternoon for attendees not participating in golf tournament
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2016 NCAPPA CONFERENCE
UNC Wilmington
4941 Riegel Road (Lot M), Wilmington, NC
Thursday, May 19, 2016
► 7:00 AM – 4:00 PM Registration & Check in (Hall of Resources)
Burney Center
►8:00 AM – 9:00 AM
Full Buffet Breakfast
Wagoner Dining Hall
(Shuttle will be provided from Burney Center)
► 9:00 AM – 10:00 AM Kickoff – Welcome – Guest Speaker Molly Nece,
Talent Development Manager, UNC Wilmington
Wagoner Dining Hall
Molly Nece has over 15 years of experience in training, leadership, and organizational
development. Molly received degrees in psychology and education from Gettysburg College. She
later received her MSA in Training and Organizational Development from West Chester University;
Mediation Certificate from Lakewood College; Lean Six Sigma Certificate from Villanova University;
and most recently, her ATD Coaching Certificate. In addition to serving as a coach, consultant, and
trainer for staff and faculty at the University of North Carolina Wilmington, she has written six books
and enjoys running her private practice helping individuals and teams reach their highest potential
by delivering engaging keynotes and transformative learning and talent development experiences in leadership, team
strengthening, and goal achievement.
► 10:30 AM – 12:00 PM Senior Facility Officers Executive Session
Warwick Center Ballroom
► 10:30 AM – 11:30 AM Educational Core Sessions #1
Fisher Student Center & Fisher University Union
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2016 NCAPPA CONFERENCE
UNC Wilmington
4941 Riegel Road (Lot M), Wilmington, NC
Maintenance Session 1 – 10:30 AM – 11:30 AM – FSC 1006 Lumina Theatre
NC State Small Renovation Projects
ABSTRACT:
This seminar will detail the work flow process from conception of a construction renovation project to completion. The
class will show the work flow and documentation process for small renovation projects less than $250,000.00 including
how we interact with state inspectors and additional facility departments. Lastly, this class will demonstrate the necessity
of having a proper work flow to ensure compliance with campus and State regulations.
BIO:
Jeff Luz, Project Manager, NC State University has lived in many places throughout the United States; with his home
state being New Jersey. Jeff attended Penn State where he met his wife of 19 years. For the last 31 years Jeff has
worked in the construction industry. In 1997 he moved to North Carolina where he worked for a construction firm as a
Project Manager / Estimator for 10 years. In 2007 Jeff accepted a job at NC State University as a Project Manager /
Estimator in the Repair and Renovation Department. Over the last 9 years, working with Repair and Renovation, he has
been part of an evolving team that is always working hard to find better and more efficient ways to complete minor
renovation projects under $250,000. “It always brings me great joy to find ways to help others. This is only bested by
being a proud dad to two wonderful sons.”
Steven Eisenberg, Project Manager, NC State University graduated from Campbell University in December 2004.
Steven taught for a brief time and worked with a non-profit home builder as a site manager. In 2012 he joined the team at
NC State University Repair & Renovation as a Document Control Specialist/Project Manager. Steven has successfully
completed over 120 projects ranging from comprehensive paint analysis to $250,000 office renovations. He was married
in 2002 to his wonderful wife Michele. Steven has two sons, Nathan, 8, and Reid, 5. Steven is a Deacon at Grace
Community Church in Angier.
Housekeeping Session 1 – 10:30 AM – 11:30 AM – FSC 2011 Masonboro
Team Cleaning
ABSTRACT:
Highlights the processes in Team Cleaning that builds in accountability and productivity into the system
BIO:
Darius Dixon, Director of Housekeeping Services, UNC Chapel Hill, has a Bachelor of Science Degree in Business
Administration from the University of North Carolina, Chapel Hill. He has a Degree in accounting from the University of
District of Columbia, Washington, DC. He is a graduate of Darden Minority Executive Management Program, at the
University of Virginia and a soon to be graduate of the APPA Leadership Academy. He has been in the
janitorial/housekeeping/custodial industry for over 20 years. Prior to being Director at UNC, Darius was Assistant Director
of Housekeeping Services at North Carolina State University. The majority of his experience was obtained as a Janitorial
Contractor to numerous Fortune 500 Companies such as Phillip Morris, USA, SunTrust Bank, Progress Energy, GE
Financial, BMW, North America, etc. Darius and his performing Team have improved the housekeeping environment at
UNC through communication, training, hiring practices and accountability. His budgets have always been in the black and
he reduced operating supplies by $100,000. He places high emphasis on all UNC Housekeeping managers obtaining as
much APPA and Diversity Training as possible. A few of his Awards through the years are as follows: Outstanding
Accomplishment Award – Dudley Products, Speakers Award, and Advocate Award - General Maintenance Company and
Manager of the Year – General Maintenance Company.
Jewel Goldston Roberts, Training Coordinator for Housekeeping, UNC Chapel Hill came to UNC in 2004 as a
temporary housekeeper and worked her way up to a permanent employee and then a Housekeeping Crew leader within
the following five years. She is a graduate of Janitor University, located in Salt Lake City Utah, and has accomplished
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UNC Wilmington
4941 Riegel Road (Lot M), Wilmington, NC
numerous courses through “Train the Trainer” around the globe. She also is a graduate of the Basic Clericals Skills
Program of UNC Chapel Hill., where she received her certification as an administrative assistant 3. Jewel educates the
new, current and temporary employees that come to UNC Chapel Hill through visual, written, online and hands on
training to become Building Environmental Service Technicians, a profession where cleaning workers work as a team to
change the way we clean into a safer, cleaner, and healthier indoor environment.
Herb Richmond, Assistant Director of Building Environmental Services, UNC Chapel Hill has worked in
Housekeeping for 15 years at the R. David Thomas Executive Conference Center, which is a part of the Fuqua School of
Business at Duke University and he’s worked with Nordstrom Department Stores in Customer Service. In July of 2005, he
came to UNC, as a Zone Manager. While working as a Zone Manager, he worked with zone cleaning for two years,
before moving to the training department staff. As the Assistant Director for Training, he has had the opportunity to work
with all of the department’s new-hires, temporary staff and tenured Building Environmental Services employees. He has
used this opportunity to develop new and creative training programs for zone cleaning and for team cleaning. In 2008,
Management awarded Herb with the Trainer of the Year Award, for his efforts in training new staff to the (OS1) cleaning
system.
Sustainability Session 1 – 10:30 AM – 11:30 AM – FUU 2001 Azalea-A
A $900 Day Difference: How Facilities & the Registrar Partnered for
Summer Energy Savings
ABSTRACT:
Explore how to cultivate cross-campus partnerships that result in a win-win scenario for all parties. Learn how to realize
energy & cost savings during summer sessions based on the successes & lessons learned from this initiative
BIO:
Carla Davis, Communications Coordinator, University Sustainability Office, NC State University is a graduate of
the University of South Carolina and has been a sustainability communications coordinator at NC State since 2012. Prior
to coming the NC State, Carla worked at a nonprofit organization.
Claudia Powell, Energy Program Coordinator, NC State University is a graduate of NC State and holds a certification
as a Professional Energy Manager (PEM). Claudia has worked as NC State’s energy program coordinator since 2011,
having previously worked at the NC Department of Environmental Quality.
Carla and Claudia are part of an ongoing collaboration to reduce energy use in unoccupied classrooms during summer
months.
Utilities/Energy Session 1 – 10:30 AM – 11:30 AM – FUU 2001 Azalea-B
Utility Asset Inventory Analysis
ABSTRACT:
Step by Step process for the deferred maintenance cost estimation & inventory of campus utility assets, step by step
process for data visualization on google fusion tables for: Street Light Inventory, Roofing Inventory, & Pavement Projects
BIO:
Joe Riley, Mechanical Engineer, Warranty/Project Management & Team Leader for Utility Asset Inventory Project,
NC State
Joe Riley was born and raised in Altoona, PA and attended college at Williamson Free School of Mechanical Trades
located in Media, PA. His career started by working for Mumford & Bjorkman and Associates as a structural steel
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2016 NCAPPA CONFERENCE
UNC Wilmington
4941 Riegel Road (Lot M), Wilmington, NC
inspector for water towers and bridges. Inspections were carried out during new construction and renovations as well as
performing underwater dive inspections. Joe then took the opportunity to run his own renovation crew by becoming a
foreman for Alpine Painting and Sandblasting executing many water tower and bridge renovations. After many years of
travel, he decided to get off the road and settle down. This led to working for the Remsco Construction Company where
he worked on construction projects building sanitary sewer treatment plants, water booster stations and many other
industrial construction projects.
In 2000, Joe had an opportunity to move to North Carolina to work for Johnson Controls at the RTP GlaxoSmithKline
account. Duties included maintaining and repairing various equipment related to the building utility systems and
pharmaceutical equipment.
Joe joined NC State University in 2012 as a mechanical inspector for the Facility Condition Assessment Program (FCAP).
Since then, his role has expanded to warranty management, project management and team leader for the Utility Asset
Inventory (UAI) project.
Joe has a wonderful family that includes his partner Heather, sons Kernan and Gavin and family pets Gracie (German
Shepard), Gonzo (Guinea Pig), Spike and Spaz (Bearded Dragons).
Outdoor activities are a favorite for Joe and his family. They enjoy camping, sports, gardening, disc golf and spending
time with their pets.
Ranjani Rajagopalan, Core Maintenance Inspector, NC State Born and raised in India, Ranjani has a bachelor’s
degree in Architecture from Bangalore University. Ranjani worked as a design consultant on several design development
and construction projects to the Ministry of Defense, central government of India. In 2000, she migrated to the US to join
her computer engineer husband who was invited for research by IBM Inc., RTP, NC. Since then she has worked in an
architectural firm in Raleigh, where she designed and executed several multifamily residential construction projects > $4
million, office interiors as well as Wake County public school interior renovation/space management projects. In 2014,
Ranjani completed her MBA in Sustainable Business – Green Development/Urban Planning from Marylhurst School of
Business, Oregon State. Her thesis work “Strategic Sustainability Plan” for NCSU and the NCSU team motivated her to
work for a university and thus accepted a position with Facilities Operations, Repair & Renovation Services at NC State in
2015.
Married for almost 18 years, Ranjani is a mother of two energetic kids, 16 & 10, who help her to adapt to the dynamic
technological environment in her Cary home, created by her tech-savvy husband. She actively volunteers at Wake County
Public schools where she tutors kids struggling with Math & Science subjects. Furthermore, she also serves on the Board
of Directors as the Membership Committee chair at the Society for Women Environmental Professionals, NC Chapter,
whose primary objective is to create awareness in the community on the rising issues with climate change and
sustainability.
General Session 1 – 10:30 AM – 11:30 AM – FSC 2017 Wrightsville
Is the Future of Higher Education Facilities in Renovation?
ABSTRACT:
Understand why the enormous growth on campuses across the country developed during the 50s & 60s impacts today's
needs. Recognize which buildings can be renovated successfully & which ones are candidates for replacement.
Consider the implications of the alternatives of space renovation, system renovation, comprehensive renovation, &
replacement.
BIO:
Jeanine Bachtel, Associate Director Capital Projects – Design, UNC Charlotte is responsible for the project
management of all major new and renovated capital projects being developed on the University of North Carolina at
Charlotte campus. Since joining the University Capital Projects team in fall of 2010, Jeanine has overseen the Advanced
Planning and Design of over $400M of new Capital Projects with a concentrated effort in the development of the South
Village of Campus. Prior to coming to UNC Charlotte, Jeanine worked at Frostburg State University a constituent of the
University System of Maryland. There she oversaw all Master Planning efforts for the campus, and Design and
Construction to include the development Compton Science Center, Student Union Expansion and Center for
Communications and Institutional Technology.
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2016 NCAPPA CONFERENCE
UNC Wilmington
4941 Riegel Road (Lot M), Wilmington, NC
Tom Sparks, UNC Charlotte
Joe Willard, Clark Nexsen Architecture & Engineering
Tour 10:30 AM – 11:30 AM
Tour of Hydroponics @ Wagoner Dining Hall
In April 2015, the University of North Carolina Wilmington unveiled a 250-gallon aquaponics tank in Wagoner Dining
Hall. A joint project between UNCW’s departments of sociology and criminology, marine biology and biology, and
environmental studies.
The tank combines aquaculture and hydroponic technology, allowing plants and fish to coexist. Campus dining utilizes the
vegetables and herbs grown, furthering the availability of sustainable foods on campus.
BIO:
Kathryn Pohlman, Sustainability Captain, UNC Wilmington has the pleasure of working with students, faculty and staff
to decrease our “talon print” as a university and as individuals through education, programming and implementing
practices.
An alumni of UNC Wilmington, it has been exciting to watch the university grow and embrace environmental stewardship
as a principle in decision making and advancement. Outside of the university Kat is also on the board of the North
Carolina Composting Council and she works closely with the Plastic Ocean Project
► 11:30 AM – 1:45 PM Lunch-Hall of Resources Kickoff w/ Business Partners
Burney Center
(Drawing for door prizes)
► 2:00 PM – 3:00 PM Educational Core Sessions #2
Fisher Student Center & Fisher University Union
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2016 NCAPPA CONFERENCE
UNC Wilmington
4941 Riegel Road (Lot M), Wilmington, NC
Maintenance Session 2 – 2:00 PM – 3:00 PM – FSC 1006 Lumina Theatre
Fully Variable Chiller Plant Operation & Optimization
ABSTRACT:
Understanding the benefits of a variable speed chiller plant
Understanding the components needed for a variable speed chiller plant
Understanding the control system needed to optimize the benefit of a variable speed chiller plant
BIO:
Steve Sharpe, PE, Certified Energy Manager, UNC Wilmington is a mechanical engineering graduate of North
Carolina State University. In his current position as UNCW’S University Energy Manager, Steve has worked to reduce
“per square foot” energy consumption 34%, resulting in $25.9M of avoided costs over the past 13 years. His 25 years of
engineering experience includes working in the Capital Projects group for both UNC Chapel Hill and UNC Wilmington.
During this time, he was involved in nearly nine hundred million dollars of construction projects resulting in over five million
square feet of new and renovated buildings and plants.
Housekeeping Session 2 – 2:00 PM – 3:00 PM – FSC 2011 Masonboro
Enhancing Your Customer Service Skills & Making the Workplace Safe
ABSTRACT:
Our first goal of reaching top level customer service was to let the students, staff & faculty know who was managing &
responsible for cleaning their building through our "Ambassador Program”. Customer service is the provision of service to
customers before, during & after the job is completed. Some ways we strive to reach our highest level are: patience,
attentiveness, communication, knowledge of your system, positive language, provide calming presence, be able to handle
surprises, and persuasion skills.
BIO:
Vincent Taylor, Zone Manager, NC State is a graduate of Elizabeth City State University and worked there for 10 years.
Vincent has been at NC State for three years where he manages a dedicated staff of 13 housekeepers at the Terry
Animal Hospital.
Hezekiah Henry, Zone Manager, NC State has been working at the university for 13 years. He manages a dedicated
staff of 13 housekeepers at the College of Veterinary Medicine.
Darrell Carter, Zone Manager, NC State has over 19 years of experience in property and facility management. He
currently manages 19 housekeepers in 11 buildings at NC State.
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2016 NCAPPA CONFERENCE
UNC Wilmington
4941 Riegel Road (Lot M), Wilmington, NC
Sustainability Session 2 – 2:00 PM – 3:00 PM – FUU 2001 Azalea-A
Managing Project Goals through Value Engineering
ABSTRACT:
Construction for the three-story, 150,000 square foot New Student Center at NC A&T is underway. The student center
project experienced a value management process that challenged the owner, design team, and construction manager.
The design team tackled the challenge of maintaining the owner’s program and function requirements while maintaining
LEED and NCSCO sustainable and energy efficiency goals. Architectural changes were weighted against their impact on
the efficiency of the mechanical and electrical systems. From that analysis, changes were selected and implemented and
the project was brought to within budget.
In our presentation, we will demonstrate how NC A&T, Vines Architecture and RMF Engineering collaborated, evaluated
and reconciled every element in the project. We will also provide a project overview including a review of the buildings
function and unique design features. We will close the presentation with a question and answer portion and open
discussion on the experience.
BIO:
David Rittlinger, Mechanical Engineer, RMF Engineering has experience in the design and modification of new and
existing HVAC and plumbing systems in public, federal and commercial facilities and sites. Project experience includes
master planning, project management, sustainable mechanical design, construction documents, specifications, building
energy analysis and life cycle cost, energy audits, performance contracting, commissioning, and construction
administration. Project applications include higher education dormitories, classroom buildings, multipurpose buildings,
student center buildings, campus and military base site utilities, research greenhouse facilities, central chilled water,
steam and heating water system plants and commercial building mechanical and plumbing systems. Mr. Rittlinger is a
Certified Energy Auditor (CEA) through the Association of Energy Engineers (AEE) and has 10 years of experience
working for mechanical contractors prior to working as a consulting engineer.
Utilities/Energy Session 2 – 2:00 PM – 3:00 PM – FUU 2001 Azalea-B
Improving Indoor Air Quality While Saving Money
ABSTRACT:
UVC lights are being used extensively to keep biological growth off HVAC cooling coils. This helps reduce the spread of
mold, bacteria and viruses throughout the building. But the best benefit of installing UVC lights is that clean coils will
improve heat transfer, reduce pressure drop, and reduce air handling speeds, which can lead to substantial energy
savings. Up to 15% in some cases. And by keeping the HVAC system 99.9% disinfected, building owners will have a
dramatic reduction in maintenance of the HVAC system. Most owners NEVER clean their cooling coils again.
BIO:
Robb Ursery, HVAC Supervisor, UNC Chapel Hill received his Associates Degree in Air Conditioning, Heating &
Refrigeration from Alamance Community College and has been in the HVAC business for 27 years. Prior to coming to
UNC Chapel Hill, Robb performed HVAC work at Duke University Medical Center and Chapel Hill Carrboro City Schools.
Robb is a licensed contractor in commercial refrigeration for North Carolina and serves on the HVAC Advisory Committee
at Alamance Community College
Ron Saunders, Vice President of FreshAire UV, received his BSME Degree from Drexel University in Philadelphia, PA
Ron is co-owner of FreshAire UV, Manufacturer of Indoor Air Quality Products.
His company provides solutions for Institutional, Healthcare, Commercial, and Industrial sectors.
Ron is a recognized speaker for RSES (Refrigeration Services Engineering Society), ACCA (Air Condition Contractors of
America), APPA (Association of Physical Plant Administrators), and HRAI (Heating, Refrigeration, and Air Conditioning
Institute of Canada) as well as large corporations including Sears and Watsco.
He is also a 10-Year Member of HARDI (Heating Air Conditioning Refrigeration Distributors International)
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2016 NCAPPA CONFERENCE
UNC Wilmington
4941 Riegel Road (Lot M), Wilmington, NC
General Session 2 – 2:00 PM – 3: 00 PM – FSC 2017 Wrightsville
Focusing a Campus Investment Strategy
ABSTRACT:
Creating a focused facilities plan aimed at sustaining the future of an institution can be a daunting task. Wake Forest
University worked with Sightlines to first establish where they stood among their peers; then build a database of
information to identify 10 years' worth of facility’s needs. The end goal for Wake Forest was to bring evidence to finance
leaders of the need to establish a sustainable, forward-facing facilities plan. During this session facilities leaders will learn
the steps Wake Forest took to establish a clear need for this plan, and how they have begun to build buy-in from the
financial leaders at the University to start moving forward with the plan.
BIO:
John Shenette, Associate Vice President for Facilities, Wake Forest University John has worked in Higher
Education for the last 20 years. Prior to working at Wake Forest, John was the AVP for Facilities Management at Smith
College. Currently John oversees 4M GSF and 250 employees in areas such as construction management and planning;
facilities renovations; grounds maintenance; and utilities.
Dan Starr, Senior Analyst, Sightlines - Dan has worked with over 35 institutions during his 3 years at Sightlines. He
specializes in projects related to capital planning and strategic resource allocation and has worked on 10 of these during
his time at Sightlines. Institutions Dan currently works with include Davidson College, Florida State University, University
of Georgia, Georgia Tech University, and Rice University.
Tour 2:00 PM – 3:00 PM Meet @ Burney Center
Bluethenthal Wildflower Preserve
Located on the campus of the UNC Wilmington, the Herbert Bluethenthal Memorial Wildflower Preserve consists of
approximately 10 acres of land set aside by the University’s Board of Trustees in 1973. Their action was in response to
an initial donation by Mrs. Herbert Bluethenthal of Wilmington in memory of her husband. The site chosen for the
Preserve includes a wide variety of plant communities which are representative of much of the greater southeastern North
Carolina region; visitors will find marked trails and benches at convenient locations and a pond created on site adds
another plant community. The Preserve provides habitats for many of the plant species which are native to this area. The
Preserve is dedicated to the preservation of the rich and varied flora of southeastern North Carolina and has been
designed to provide a place of contentment and pleasure for those who enjoy and appreciate our native plants.
BIO:
Chris Randall, Landscape Services and Motor Pool Garage Superintendent, UNC Wilmington, directs the
landscaping services of our ever-growing university, with its diversity of plant material. The Landscape Services section is
responsible for the maintenance and care of paved areas and developed grounds on the main campus, plus houses in the
Market Street and 17th Street areas and the Center for Marine Science on the Intracoastal Waterway. Landscape
Services incorporates many environmentally-friendly practices. Prior to his employment with UNCW, Chris was a
landscape contractor in the Raleigh area.
Karen Tobiassen, Horticulturist/Natural Science Curator, UNC Wilmington has 39 years of experience in
professional Horticulture. She managed a nursery in Wilmington, N.C. for 20 years and has worked for UNCW Landscape
Services for 19 years as a Horticulturist / Natural Science Curator. Karen’s credentials include 19 years as an ISA
Certified Arborist and many more as a N.C. Certified Plant Professional. She has enjoyed 27 years as an Orchid Hobbyist
and has won many of the most coveted awards in the International Orchid World.
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2016 NCAPPA CONFERENCE
UNC Wilmington
4941 Riegel Road (Lot M), Wilmington, NC
► 3:15 PM – 4:15 PM - Educational Core Sessions #3
Fisher Student Center & Fisher University Union
Maintenance Session 3 – 3:15 PM – 4:15 PM – FSC 1006 Lumina Theatre
Face Lift for Your Campus
ABSTRACT:
1. Realize there is a Problem with the Appearance of the Exterior of Campus Buildings
2. How the Problem can be solved
3. Results (Face Lift): Exterior Surfaces of Buildings are restored to "Like New" Appearance
BIO:
Rick LaCoste, founded New Restorations, a sole proprietorship, in Alabama and has been in business since 2001. After
graduating from Auburn University at Montgomery with a Bachelor Degree in Business, Rick found a way to change how
the conventional exterior cleaning is viewed without using pressure. He redirected his efforts towards one vision of
providing an efficient way to clean exterior buildings. Because pressure washing causes damage and defacing of new and
historical buildings, he listened to the unique needs of each client to provide a service without using pressure. He is
mission driven and customer oriented to provide a new and different way of exterior cleaning. He specializes in servicing a
need that had not previously been met without using pressure. New Restorations provides a service to restore exterior
buildings to a “like new” appearance using an environmentally safe solution (without high water pressure) which gently
cleans and restores the facility.
Lee Snodgrass, Director, Facilities Operations, UNC Charlotte has been at UNC Charlotte since April 2011 after 12
years of service to a Pennsylvania public school district and a 22 year career as an Army Engineer officer. During the
past five years, he has been responsible for managing a comprehensive maintenance and repair program for the
University. Program includes a work force of over 215 employees in craft trades which include electrical, plumbing,
heating and air conditioning, carpentry, masonry, roofing and horticultural/landscaping. Includes over 7.0 million square
feet of space and all campus utilities and supporting infrastructure. Also includes Facilities Condition Assessments, retro
commissioning and building automation controls. As the Director of Facilities for Downingtown Area School District
(Chester County, PA) he was responsible for all aspects of facilities management including construction, maintenance and
housekeeping. Constructed and renovated over $100M including the first STEM Academy in the state. During his Army
career, Lee held various command and staff positions in Korea, Kosovo, Afghanistan, Iraq and the United States. He
served as the Facilities Engineer on Camp Bondsteel, Kosovo, Kandahar Air Base, Afghanistan and Balad Air Base, Iraq.
He is a veteran of Desert Storm, Operation Enduring Freedom and Operation Iraqi Freedom.
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2016 NCAPPA CONFERENCE
UNC Wilmington
4941 Riegel Road (Lot M), Wilmington, NC
General Session 3 – 3:15 PM – 4:15 PM – FSC 2011 Masonboro
Elevator Cab Upgrades
ABSTRACT:
With minimal cost, older elevators can be dressed up to look more modern and aesthetically pleasing. The durability of the
product that is able to withstand everyday impact from high traffic use. Creatively dress the interiors by use of logos &
graphics.
BIO:
David Smith, Zone 5 Supervisor, UNC Charlotte is a graduate of the University of North Carolina at Charlotte. He has
been with the university since May 2004. Prior to that he worked for twenty years in his family owned Electrical
Contracting Firm. During his time at the university he has supervised various areas of the maintenance on the campus.
Currently he is the Supervisor over Zone 5, which consists of a little more than one million square feet of some of the
older buildings on campus. During his entire tenure on the campus he has always been over the elevator maintenance.
When he first got there the university had 56 elevators in service and now there are 135. Currently the university is going
through a 3 million modernization project that is working on 15 elevators and bringing them up to today’s standards. The
university is partnering with Inpro for the interior finishes, mainly for the durability, but also the aesthetics. David is a
licensed Electrical Contractor in the Unlimited Classification, Level III Electrical Inspector, and Certified Educational
Facilities Personnel through APPA.
Preston Hombroek, Sales Director for Ascend, Division of Inpro Corporation is a graduate of the University of North
Carolina at Wilmington. Prior to working at Inpro, he worked for ThyssenKrupp Elevator as a service and repair sales rep
where he learned the ins and outs of the elevator industry and was consistently a top performer. The idea for Ascend
actually came from Preston and his neighbor (another Inpro employee) who together helped shaped the path for the
pairing of Inpro’s durable and attractive products to elevator cab interiors. The project at UNC Charlotte is one Preston is
very excited to be a part of as he attended school there before transferring to UNC Wilmington and likes to see all of the
transformations to help breathe new life into the elevator cabs. When not working, you can find him in Charlotte with his
wife and son, spending as much time outside as he can especially when it comes to hunting and fishing.
Sustainability Session 3 – 3:15 PM– 4:15 PM – FUU 2001 Azalea-A
UNC Charlotte Electric Telematics Program
ABSTRACT:
Use of new technology to reduce maintenance on electric vehicles
Use of telematics to diagnosis issues with electric vehicles
Use of a grant to procure the new technology
BIO:
Christopher Facente, UNC Charlotte, has been in the Automotive Industry for over 30 years. He has held positions
from technician, to teacher, to service manager. He is the current Automotive and Motor Fleet supervisor at UNC
Charlotte. Has a MBA from Montreat College and is a Master Automotive Technician through Automotive Service
Excellence. (ASE).
Bart Verhoeven, VEBAR USA, a native of Belgium, with dual US and Belgian citizenship, is currently the Managing
Director at VEBAR USA company – located in Charlotte, North Carolina. Bart’s education includes a Master’s in
engineering at the now called Catholic University Leuven – campus Brussels (Belgium). He is fluent in English, French
and Dutch and conversational in German.
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2016 NCAPPA CONFERENCE
UNC Wilmington
4941 Riegel Road (Lot M), Wilmington, NC
Utilities/Energy Session 3 - 3:15 – 4:15 PM – FUU 2001 Azalea-B
District Heating Water Gets Hot at Duke
ABSTRACT:
Using central campus steam or high efficiency condensing boilers to generate low temperature hot water for distribution to
a cluster of campus buildings should be considered when faced with steam distribution failure or proposed building
renovations. Benefits may include lower first cost, reduced distribution system and building maintenance, improved safety,
and reduced energy costs. This presentation will explore benefits and applications for regional hot water heating systems
as applied at Duke University.
BIO:
Greg Carnathan, PE, CEM, LEEP AP RMF Engineering is a Mechanical Engineer and Associate with RMF Engineering
Inc., a firm specializing in district energy planning, design, and commissioning. He has extensive experience in the design
and analysis of central chilled water, steam and heating water systems in various campus environments. His
responsibilities regularly include project management, master planning, energy optimization, system selection and design.
Chase Davis, PE, RMF Engineering is a Mechanical Engineer and Project Engineer with RMF Engineering Inc., a firm
specializing in district energy planning, design, and commissioning. He has extensive experience in the design and
analysis of steam and heating water systems in various campus environments. His responsibilities regularly include
engineering analysis, design, and construction administration.
Brian Mitchell, PE, Duke University is a Mechanical Engineer for Duke University. He regularly evaluates and manages
Duke’s steam and hot water systems including generation, distribution, and building end use equipment. He has a
background is in consulting and possesses a unique vantage point that includes both designer and owners perspectives.
General Session 3 - 3:15 – 4:15 PM – FSC 2017 Wrightsville
Sail Ho Leadership It makes all the difference
ABSTRACT:
Explore the Eight Rules to Plunder with your mateys and be amazed by what you uncover. Gain the credibility as a
Captain and awareness of your desired role on the ship. Learn how to appreciate others in their roles and adapt your
communication style to fit your crew members. Be prepared to go into conflict with a healthy approach and understand
how to give an equal vote in affairs without giving away the ship. Rewards and treasures will be uncovered for your hard
work and determination to work together on the ship.
BIO:
Molly Nece, UNC Wilmington, has over 15 years of experience in training, leadership, and organizational development,
Molly received degrees in psychology and education from Gettysburg College. She later received her MSA in Training and
Organizational Development from West Chester University; Mediation Certificate from Lakewood College; Lean Six Sigma
Certificate from Villanova University; and most recently, her ATD Coaching Certificate. In addition to serving as a coach,
consultant, and trainer for staff and faculty at the University of North Carolina Wilmington, she has written six books and
enjoys running her private practice helping individuals and teams reach their highest potential by delivering engaging
keynotes and transformative learning and talent development experiences in leadership, team strengthening, and goal
achievement.
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4941 Riegel Road (Lot M), Wilmington, NC
Tour 3:15 – 4:15 PM – Meet @ Burney Center
Burney Central Energy Plant
Jim Nicholson, HVAC Supervisor, UNC Wilmington
► 4:30 – 6:00 PM
Hall of Resources with Business Partners
Burney Center - Door Prizes
►6:30 – 9:00 PM
Evening Event – 1st Annual Corn Hole Tournament
Dinner/Music/Prizes – Dub’s Café – Warwick Center
Friday, May 20, 2016
► 7:00 AM - 8:00 AM
Registration – Burney Center
► 8:00 AM - 8:50 AM
Open Meeting for all attendees (Door Prizes)
Lumina Theater
Sandra Redmond, NCAPPA President
► 9:00 AM - 10:15 AM
Continental Breakfast w/Business Partners
Door Prizes – turn in business partner signature cards
Burney Center
► 10:30 AM - 11:30 AM Business Partner Breakdown – Burney Center
► 10:30 AM - 11:30 AM Educational Core Session #1
Fisher Student Center/Fisher University Union
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4941 Riegel Road (Lot M), Wilmington, NC
Maintenance Session 1 - 10:30 AM – 11:30 AM – FSC 1006 Lumina Theatre
Keeping Your Campus Buildings Looking Good
ABSTRACT:
* Developing a paint schedule
* Graffiti removal
* Power washing tips and techniques.
* Maintenance painting, interior and exterior
* Painting Green
* Paint disposal
* Different paint types and their uses
BIO:
Bud Brannock, Paint Shop Supervisor, NC State has been in the painting business for over 38 years. Highlights from
his paint career include working in San Francisco on the “Painted Ladies Victorian row houses and painting boats and
ships in Houston Texas. He began working at NC State University in 1992 and worked his way up to Paint Shop
Supervisor in 1999 and continues to oversee a staff of 17 painters, plasterers, and sign painters. At NC State, Bud has
created several sustainable projects (Waste Disposal Cage, Paint Wash System, and recycling metal & plastic buckets).
He also introduced the use of zero VOC paint and going with standard colors to the University Architects Office. In his
spare time, Bud enjoys camping, fishing and volunteering in the Boy Scouts organization. Bud is a diehard Wolfpack fan,
holding football season tickets for the past 23 years. He also works part-time as a security guard at the PNC Arena and
gets to watch great basketball, hockey and other events. Married to his wonderful wife, Kristen, Bud has three sons.
Luther Bone, Plasterer, NC State has been in the painting business for 17 years. For the past 10 years, Luther has
been working at NC State, first as a painter and later being promoted to doing drywall and plaster repair on campus. On
weekends, Luther enjoys spending time with his wife and two daughters and playing music on his guitar.
Housekeeping Session 1 - 10:30 AM – 11:30 AM – FSC 2011 Masonboro
Change Management Essentials
ABSTRACT:
Will show how gaining senior management support & approval improves the chances of a successful & sustainable reorganization. Show the value of involving all stakeholders in the beginning, middle, & end of a facilities work unit reorganization project. Show the criticality of communicating the comprehensive re-organization process & implementation
plan before, during, & after the re-organization of the work unit
BIO:
Brian Guns, Director, Building Environmental Services & Recycling, UNC Charlotte earned his Bachelor’s Degree in
Business Administration from the University of Phoenix, Colorado Campus. Shortly after earning his degree, he relocated
his family to Charlotte, NC where he had accepted the Housekeeping Administrator position at UNC Charlotte. Within a
year of arriving at UNC Charlotte, oversight of the Recycling unit was moved to his area of responsibility.
Prior to working at UNC Charlotte, he served a Custodial Foreman, Custodial Trainer, and Head Maintenance Custodian
for the Douglas County School District in Castle Rock, Colorado.
Brian lives in Mint Hill, NC with Paige, his wife of 23 years. They have one son (Joe, a 20 year old junior pursuing a
Business Management degree at UNC Charlotte) and one daughter (Mariel, an 18 year old senior at Independence High
School who plans to attend NC State University in the fall of 2016 pursuing a Nutrition Degree in the College of Agriculture
and Life Sciences).
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Brian is currently serving on the NCAPPA board as the immediate Past President. He is an APPA Certified Educational
Facilities Professional (CEFP) and is currently enrolled in the APPA Leadership Academy.
Solomon Franklin, Program Development & Education Coordinator, UNC Charlotte is a graduate from UNC
Charlotte where he earned a Bachelor of Arts Degree concentrated in Graphic Design, a Bachelor of Arts Degree in
Africana Studies & a Master of Arts Degree in History with a focus in Public History. In his current position, Solomon
develops and implements continuous improvement processes, staff development and training initiatives and coordinates
the Targeted Selection interviewing process. He is a certified Facilitator with Development Dimensions International, Inc.
to teach Targeted Selection and DDI Leadership courses. In 2015, Solomon was honored as one of the Employees of the
Year at UNC Charlotte. Nominators singled him out as a “truly selfless, servant leader,” who is “enthusiastic, energetic,
caring, forward-looking and charismatic.” A proud member of the 100 Black Men of Greater Charlotte, Inc. He currently
serves on the 100 Black Men of Greater Charlotte’s Board of Directors as the Chief Operating Officer.
Sustainability Session 1 - 10:30 AM – 11:30 AM – FUU 2001 Azalea-A
Selecting the Right LED – Part 2
ABSTRACT:
This is a follow-up presentation to last year's popular session on "Selecting the Right LED for Energy Efficient Lighting
Retrofit." Since them there are three major recalls by leading brands, Cree, Sylvania, and Cooper Lighting. Attending this
presentation to learn the real cause of these recalls, the latest industry standards, the new option for linear troffer energyefficient upgrade, the operation cost comparison, the hidden costs, and the total cost of ownership (TOC). The goal of this
highly informational presentation is to provide facility managers, energy/sustainability managers, and their supervisors a
solid understanding of various issues related to the energy-efficient lighting retrofit fit and to better prepare them in making
a well informed decision with a long term benefit to their institution.
BIO:
Dr. Matthew Maa, VP Sales & Marketing, Aleddra LED Lighting received his Ph.D. in Electrical Engineering
at Michigan State University and has filed over 12 patents related to LED light engines, luminaires, and
lumen monitoring systems. Dr. Maa has in-depth knowledge on LED tube design, application, and
industry trends. He regularly provides training to and serves as the go to expert for lighting agencies,
distributors, and other lighting professionals
Utilities/Energy Session 1 - 10:30 AM – 11:30 AM – FUU 2001 Azalea-B
A Case Study in Air Filtration System Cost Savings through Life Cycle Analysis
ABSTRACT:
Importance of air filtration
Air filter performance considerations
Understanding how air filter performance translates to system performance and filter total cost of ownership.
BIO:
Kyle Keeler, Market Manager Freudenberg Filtration, has been with Freudenberg Filtration Technologies for three years
and is currently Market Manager for Energy Efficiency in the Industrial Air Filtration business segment. Prior to his current
role, Kyle spent two years as Sales Manager, also in the Industrial Air Filtration segment. Kyle is a Certified Air Filtration
Specialist by the National Air Filtration Association. Prior to joining Freudenberg, he worked for eighteen years in the
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4941 Riegel Road (Lot M), Wilmington, NC
Commercial/Industrial filtration industry in various sales, marketing and product management functions gaining expertise in
particulate, chemical and biological filtration applications. Kyle is a 1993 graduate of Millersville University with a Bachelor
of Science in Earth Science.
Chris Phelps, HVAC & Controls Supervisor, East Carolina University has held this position since 2010 but has been
with the University since 2000. Chris started his HVAC career back in 1996 by attending Martin Community College and
taking the HVAC programs while at the same time working for a local Heating and Air Conditioning Contractor. In the year
2000, Chris got an opportunity to go to work for East Carolina University and he has continued to work there and advance
from a HVAC Mechanic into the position that he holds at this time.
Chris has earned numerous certificates such as DMS 101, DMS111, DMS112 and Micronet Concepts, SIEMENS
Workstation Operations, SIEMENS Advance Operations, Siemens Field Panel and FLN Operations, Metasys HVAC
troubleshooting, Metasys Systems Extended Architecture for Building Engineers. He has also earned a certification in
Variable Frequency Drives through the NTT program. Chris has been nominated for employee of the quarter several
times and has won that award once. Chris is from Stokes, North Carolina where he currently lives with his wife of 23 years
and two children.
.
General Session 1 - 10:30 AM – 11:30 AM – FSC 2017 Wrightsville
Developing Rising Talent
ABSTRACT:
1. Understand the difference between coaching and consulting.
2. Gain a coaching model with proven coaching strategies; develop and apply coaching skills.
3. Access Talent Development Leadership Coaching Tools and review sample talent development conversations for
skill development beyond the formal Talent Development Leadership Coaching Program
BIO:
Molly Nece, UNC Wilmington, has over 15 years of experience in training, leadership, and organizational development,
Molly received degrees in psychology and education from Gettysburg College. She later received her MSA in Training and
Organizational Development from West Chester University; Mediation Certificate from Lakewood College; Lean Six Sigma
Certificate from Villanova University; and most recently, her ATD Coaching Certificate. In addition to serving as a coach,
consultant, and trainer for staff and faculty at the University of North Carolina Wilmington, she has written six books and
enjoys running her private practice helping individuals and teams reach their highest potential by delivering engaging
keynotes and transformative learning and talent development experiences in leadership, team strengthening, and goal
achievement.
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UNC Wilmington
4941 Riegel Road (Lot M), Wilmington, NC
Tour - 10:30 AM – 11:30 AM – Meet @ Burney Center
Bluethenthal Wildflower Preserve
Located on the campus of the UNC Wilmington, the Herbert Bluethenthal Memorial Wildflower Preserve consists of
approximately 10 acres of land set aside by the University’s Board of Trustees in 1973. Their action was in response to
an initial donation by Mrs. Herbert Bluethenthal of Wilmington in memory of her husband. The site chosen for the
Preserve includes a wide variety of plant communities which are representative of much of the greater southeastern North
Carolina region; visitors will find marked trails and benches at convenient locations and a pond created on site adds
another plant community. The Preserve provides habitats for many of the plant species which are native to this area. The
Preserve is dedicated to the preservation of the rich and varied flora of southeastern North Carolina and has been
designed to provide a place of contentment and pleasure for those who enjoy and appreciate our native plants.
BIO:
Chris Randall, Landscape Services and Motor Pool Garage Superintendent, UNC Wilmington, directs the
landscaping services of our ever-growing university, with its diversity of plant material. The Landscape Services section is
responsible for the maintenance and care of paved areas and developed grounds on the main campus, plus houses in the
Market Street and 17th Street areas and the Center for Marine Science on the Intracoastal Waterway. Landscape
Services incorporates many environmentally-friendly practices. Prior to his employment with UNCW, Chris was a
landscape contractor in the Raleigh area.
Karen Tobiassen, Horticulturist/Natural Science Curator, UNC Wilmington has 39 years of experience in
professional Horticulture. She managed a nursery in Wilmington, N.C. for 20 years and has worked for UNCW Landscape
Services for 19 years as a Horticulturist / Natural Science Curator. Karen’s credentials include 19 years as an ISA
Certified Arborist and many more as a N.C. Certified Plant Professional. She has enjoyed 27 years as an Orchid Hobbyist
and has won many of the most coveted awards in the International Orchid World.
Maintenance Session 2 - 11:45 AM – 12:45 PM – FSC 1006 Lumina Theatre
Performance Contracting
ABSTRACT:
Learn what Performance Contracting is
Learn how UNCW utilized this funding mechanism for energy efficiency and infrastructure, and R&R projects.
Learn the pros and cons of performance contracting
BIO:
Steve Sharpe, PE, Certified Energy Manager, UNC Wilmington is a mechanical engineering graduate of North
Carolina State University. In his current position as UNCW’S University Energy Manager, Steve has worked to reduce
“per square foot” energy consumption 34%, resulting in $25.9M of avoided costs over the past 13 years. His 25 years of
engineering experience includes working in the Capital Projects group for both UNC Chapel Hill and UNC Wilmington.
During this time, he was involved in nearly nine hundred million dollars of construction projects resulting in over five million
square feet of new and renovated buildings and plants.
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4941 Riegel Road (Lot M), Wilmington, NC
Housekeeping Session 2 - 11:45 AM – 12:45 PM – FSC 2011 Masonboro
Setting up a Successful Residence Hall Cleaning Program
ABSTRACT:
Staffing: How to determine level of staffing based on cleaning frequencies set forth for APPA Level 1&2 cleaning
standards, in conjunction with customer requests and special considerations for conference services
Implementation of electronic documentation and use of tablets to allow managers to be out in the field more often,
encouraging an atmosphere of training and development of staff
Refining the communication process between University Housekeeping and University Housing to produce a
collaborative effort designed to enhance student life in the Residence Halls
BIO:
Tammy Parker, Zone Manager, NC State Tammy has been working at NC State University since 1997. She started out
as a housekeeper and was promoted to a General Utility Worker in 2000 during a unit reorganization. She became a Zone
Manager in 2006 and has been managing the staff at Wolf Village apartments and E.S. King Village since then. She
oversees the cleaning of 17 buildings that also include guest rooms and apartments occupied by university employees and
students. Tammy has attended NCAPPA several times and also has graduated from the Performance Leadership course
and the APPA Supervisors Toolkit.
Gail Hinton, Zone Manager, NC State Linda began her career in housekeeping at UNC Chapel Hill as Zone Manager in
2003. After a successful stint at UNC Chapel Hill, she took a position at Duke University as Supervisor for their Housing
division in 2004 and worked there until 2012.
In 2013 she took the job as Zone Manager at NC State University working in Zone H4. She currently has 2 campuses that
consist of 8 buildings and 16 staff. She also oversees the weekend policing for all Residence Halls.
Linda Schlabach, Zone Manager, NC State Gail has been working here at NC State since 1993. She began as a
housekeeper and became a Supervisor I, then was promoted to a Supervisor II (now a Zone Manager). She has been
serving in this capacity for over 15 years. She oversees 3 large Residence Halls that house over 2,200 students with 18
staff members. She has been to NCAPPA, Supervisor Training, Pathways and IEHA training.
Carlos Gutierrez, Zone Manager, NC State Carlos began his career with Marriott International in 1998 working as a
Maintenance Supervisor, He moved into Housekeeping as a Supervisor in 2000 and stayed in this position until 2008. In
2008 he came to University Housekeeping at NC State as a Zone Manager. He currently oversees 9 Residence Halls and
13 staff members. He has been to Leadership Academy and IEHA Training.
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UNC Wilmington
4941 Riegel Road (Lot M), Wilmington, NC
Sustainability Session 2 - 11:45 AM – 12:45 PM – FUU 2001 Azalea-A
Data-Driven Sustainability – It’s Easier than You Think
ABSTRACT:
A comprehensive utility management program must capture key performance indicators (KPIs) for utility consumption and
allow facilities personnel to track the progress of sustainability and energy management initiatives. At CPCC we are able
to:
- Measure and monitor building performance
- Reduce energy consumption and preserve natural resources via intelligent building management
- Increase participation in campus sustainability programs through public facing dashboard displays
- Quantify the effectiveness of our efforts to reduce utility consumption and greenhouse gas emissions
BIO:
Dan O. Moore, Principal, Operations at Essex Consulting Group
Mechanical Engineer from Georgia Institute of Technology
Dan began his career as an engineer with a consulting firm performing comprehensive energy conservation surveys,
energy-efficient engineering design and professional workshop. Dan specializes in developing and applying innovative
sustainability and Energy Cost Control solutions for Higher Ed and Commercial Customers, Energy and Sustainability
Strategy and Implementation.
Pamela D. Metcalf, CEM, PMP, LEED, AP BD+C
Director of Energy and Sustainability at Central Piedmont Community College received her Bachelors of Science,
Architecture from University of Illinois at Urbana-Champaign. Pam has college-wide responsibility for energy management
and environmental programs, policies and multi-million dollar performance contract projects. Recycling benchmarking and
increases, utilities benchmarking, electrical rate analysis, utility rebate application, electric vehicle charging, LED lighting
retrofits and solar lighting projects management.
Jason P. Townsend, Project Manager, Essex Consulting Group received his Bachelors of Science, Psychology from
University of New Hampshire. Jason has worked in the building automation and energy industry for more than 4 years as
a data specialist. Specializing in the implementation and integration of metering devices into various software platforms for
data visualization, analysis, and energy savings applications. Jason is a problem solver and trusted client advocate.
Sofi E. Armenakian, Marketing and Sales at Essex Consulting Group received her Bachelors of Business, Marketing
from Georgia State University. Sofi has 10 years of experience in training and development, customer service driven
marketing and business development sales. Sofi helps organizations achieve their sustainability mission
.
Utilities/Energy 2 - 11:45 AM – 12:45 PM – FUU 2001 Azalea-B
OSHA’s here! Now what?
ABSTRACT:
Although there's not much positive to be said about facing an Occupational Safety and Health Administration (OSHA)
inspection, it IS possible to survive intact or with minimal damage. This presentation provides information you need to
know in order to be prepared for what is likely to happen in the event that an OSHA inspector comes knocking at your
door.
Have you ever wondered what your chances are of being inspected? What an OSHA checkup involves? What can
happen if you're not in compliance? Come find out
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UNC Wilmington
4941 Riegel Road (Lot M), Wilmington, NC
BIO:
Frank Castillo, Vice President for Field Services, Paragon Safety, has an Environmental Safety and Health
(MESH) degree from NC State University, and a CHMESH (Construction Manager of Environmental Safety and
Health) certification, as well as a Master of Science degree in Secondary Education (MSEd) from the
University of Miami.
Prior to joining the Paragon Team, Frank worked as a Senior Safety Consultant for East Coast Risk
Management and a Safety Professional for WakeMed Health & Hospital system in Raleigh, NC, where he
Earned the Certified Healthplace Safety Professional (CHSP) credential. Frank also was an OSHA Safety
Compliance Officer for the NC Department of Labor. Fully fluent in reading and writing Spanish, Frank has
Traveled extensively throughout Mexico and is familiar with the customs and behavioral aspects of Latino
culture. He resides in Raleigh, NC with his wife, Yolanda, and three children and is active with the local Boy
Scouts Council, the Knights of Columbus and the American Red Cross.
General Session 2 - 11:45 AM – 12:45 PM – FSC 2017 Wrightsville
Continuous Improvement through Employee Engagement
ABSTRACT:
1. How to initiate and conduct an employee engagement process.
2. What has been learned from UNCG staff which may be common to Facilities staff at your university?
3. How UNCG Facilities has analyzed input, focused on specific areas of improvement, and implemented change.
BIO:
Dan Durham, Director of Facilities Operations, UNC Greensboro Dan has 21 years of higher-education facilities
management experience including five years at UNC Greensboro. Dan received his Bachelors of Science in Mechanical
Engineering from NC State, and a Masters of Business Administration. He is registered as a Professional Engineer in
North Carolina and South Carolina
TOUR – 11:45 AM – 12:45 PM – Meet @ Burney Center
Burney Center Energy Plant
Jim Nicholson, HVAC Supervisor, UNC Wilmington
► 1:00 PM – 1:30 PM
Wrap Up (Grand Prize Drawing)
Courtyard in front of Burney Center
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