Please find below a list of help options; please select which option is most
appropriate for you. If you are unable to find the information you need please
call our Member Contact Centre on 1300 650 161 between Monday and
Friday, 8am to 5pm.
I’m having trouble registering for my PIN ....................................... 1
I don’t know my PIN........................................................................ 2
I want to register to receive a PIN .................................................. 2
The system isn’t recognising my PIN. ............................................ 3
I want to change my PIN ................................................................ 4
I want to cancel my online access. ................................................. 4
I’m experiencing some technical issues. ........................................ 4
I’m having trouble registering for my PIN.
When registering to receive your PIN in the mail, you will be required to
supply three forms of personal validation:
Member Number
Date of Birth
Postcode
Your Member Number is not the same as your Payroll Number, it is a distinct
number allocated to you by ESSSuper. You will be able to find your Member
Number on your Annual Benefit Statement. If you are unable to find your
Member Number you will need to call our Member Contact Centre.
Please enter your Date of Birth in the following format:
dd/mm/yyyy eg. 29/09/1973
The Date of Birth entered must match the Date of Birth that we hold on our
system.
Our system can only accept 4 digit Postcodes. If you currently reside
overseas you will need to call our Member Contact Centre on
+61 3 8684 4573 to register for a PIN.
If you experience any issues registering for a PIN that you are unable to
resolve please call our Member Contact Centre.
I don’t know my PIN.
1. Have you registered to receive a PIN in the mail? If yes, then the PIN
will be posted to you on the next working day. Please make allowance
for standard Australia Post delivery timeframes.
2. If you have received your PIN in the mail and have not used it (but now
cannot find it), then you will need to call the Member Contact Centre
and have your status reset.
3. If you have received your PIN in the mail and have used it, you would
have been requested to change your PIN to an 8 character Password
(with a combination of numbers and letters). If you cannot remember
the Password you created please select the Reset Password option
on the login page.
Once you have selected the option you will be asked a security
question/answer that you have previously set up (when you changed your
Password). If you cannot remember your security question/answer then
please call our Member Contact Centre and have your status reset.
I want to register to receive a PIN.
To register to receive a PIN you will need to have your Member Number, date
of birth, a valid email address and your postcode.
For a visual demonstration on how to login please go to Show Me a Tour on
the login page.
As your PIN will be posted out to you, you may want to check that we have
your current address listed on our system. If you have recently moved and
have not previously notified us of your new address, please call our Member
Contact Centre and update your details before proceeding.
Please note: we will never include your PIN and Member Number on the
same piece of correspondence.
The system isn’t recognising my PIN.
1. For the interim there are currently two login areas for Members. Please
ensure that you are trying to login into the right area for you.
By logging into this secure area you will need to have a current membership
in one of the following Funds:
ESSS Defined Benefit Fund
Accumulation Plan (formerly ESSPLAN)
Retirement Income Stream (formerly Allocated Pension)
Working Income Stream
Spouse Account
If you are trying to gain access to one of the Funds listed below, then you will
need to go to https://secure.esssuper.com.au/SECURE/Member_Login.asp
Revised Scheme
New Scheme
SERB Scheme
Transport Scheme
2. If you have received your PIN in the mail and have entered your
Member Number and the supplied PIN and you cannot gain access:
•
•
•
Check you are logging into the appropriate secure area for your
type of Fund (see above for details).
Have you requested another PIN since requesting the first? If
so, then the second ordered PIN will cancel out the first. Please
wait until you receive the next PIN.
If you are still experiencing problems please call our Member
Contact Centre.
3. If you have changed your PIN to an 8 character Password (with a
combination of numbers and letters) and you cannot remember the
Password you created, please select the Reset Password option on
the login page.
Once you have selected the option you will be asked a security
question/answer that you have previously set up (when you changed your
Password). If you cannot remember your security question/answer then
please call our Member Contact Centre and have your status reset.
I want to change my PIN.
Once you have logged in with the PIN you have received in the mail, you
will be requested to change your 5 digit PIN to an 8 character Password
(with a combination of numbers and letters). You will also be requested to
set up a security question and answer.
To change your PIN you can do so on the Member Login page by
selecting the Reset Password option.
Once you have selected the option you will be asked a security
question/answer that you have previously set up (when you changed your
Password). An interim Password will be emailed to you; the email address
we use is the one you provided us when you registered for your PIN.
If you cannot remember your security question/answer then please call our
Member Contact Centre and have your status reset.
I want to cancel my online access.
If you no longer wish to be able to access your details online, please call
our Member Contact Centre and they will lock your access for you. To
enable access again you will need to call them to unlock it for you.
Please note: The Members Online service is an Opt-In arrangement only.
You can only gain access to the area by firstly registering for a PIN. PIN’s
are not allocated prior to receiving a valid registration.
I’m experiencing some technical issues.
The Members Online area has been set up to accommodate the majority
of online browsers. If you are experiencing problems please check the
settings of your browser of choice.
The Members Online site utilises JavaScript. Please ensure that your
selected browser has the use of JavaScript enabled.
The Members Online site uses session based cookies. These cookies are
used to recognise you once you have signed in, and to provide you with
your confidential account information. You will need to allow cookies from
Members Online in order to use the site. The session based cookies are
deleted once you log out from the Members Online area.
If you are trying to access the Members Online area at your workplace,
you may want to discuss your access to the site with your IT department
as some restrictions may apply.
Any information contained within the Members Online area can be
accessed by speaking with one our Superannuation Consultants in our
Member Contact Centre.