The Company
Thermo King is the world leader in transport temperature control systems for trucks, trailers, buses, rail
cars and shipboard containers. Thermo King also manufactures auxiliary power units, which dramatically
reduce engine idling. All Thermo King products are backed by a nationwide dealer network, which
provides expert factory-trained service and a complete line of genuine and competitive parts
Position Profile
In this role as a Service Advisor working from our Mississauga facility on the afternoon shift (3:30pm to
midnight), you will be responsible for Assisting in taking care of our customers with important
consideration for sensitive time and temperature needs. Your will Maintain a positive attitude and work
environment with accurate data entry, time management you will assist in achieving personal and
company goals
Responsibilities:
• Dispatch for road service techs and bus techs
• Invoicing for Transit Authorities
• Maintains all spreadsheets for Transits work
• Invoicing PO for all customers
• Customer Service Rep for front counter
• Answer phones for front counter
• Ingate an outgate units for service and installs
• Dispatch for shunter
• Liaison for service vehicles
• Enhances organization reputation by accepting ownership for accomplishing new and different
requests; exploring opportunities to add value to job accomplishments
• Arrange service for vehicle and provide vendors with PO#
• Track any road service projects on spreadsheets
• Customer contact for Transit Authority’s
• Orders CVOP books
• Maintains customer rapport by explaining estimates and obtaining customer's approval of
estimates
• On Call schedule for contact for Rogers on call
• General invoicing
• Invoicing PO for all customers
•
Health and Safety Administrator.
Education/Professional Development Requirements:
• College Diploma
Experience Requirements:
• 2 years Customer Service Experience
• Administrative or Customer Experience an asset
• Computer experience in Microsoft Office.
Behavioural Competencies Required:
• Must be personable and proficient
• Must maintain a high level of professionalism
• Ability to communicate and respond in an effective and professional manner
• Excellent organizational and time management skills
• Ability to use judgment and tact when dealing with general inquiries
• Superior Customer Service Skills
• Ability to handle a high volume of work in fast-paced challenging environment
6243 Netherhart Road Mississauga, Ontario L5T 1G5 • thermoking.ca
TORONTO | AYR | OTTAWA | MONTREAL | QUEBEC CITY | BOUCHERVILLE | VAUDREUIL-DORION | MONCTON
Technical Competencies Required:
• Proficient in MS Office
• Accurate data entry
• Time Management Skills
We offer a competitive compensation package and a broad range of benefits. Please apply in writing, to:
Sonia Bhairo
Manager, Human Resources
E-mail: soniab@odwyergroup.ca
We thank all applicants; however, only those selected for an interview will be contacted
6243 Netherhart Road Mississauga, Ontario L 5T 1G5 • thermoking.ca
TORONTO | AYR | OTTAWA | MONTREAL | QUEBEC CITY | BOUCHERVILLE | MONCTON | DARTMOUTH