SHRM Assurance of Learning® Assessment for Graduating HR
Students
Content Areas Covered on the Exam
Employee and Labor Relations (20 questions)
Employee and Labor Relations
Alternative dispute resolution
Attitude surveys
Disciplinary actions: demotion, disciplinary termination
Employee engagement
HR & Technology
Job satisfaction
Managing union organizing
Promotion
Recognition
Unfair labor practices
Union/management relations
Union-related labor laws
Employment Law (28 questions)
Employment Law
Age Discrimination in Employment Act (ADEA) of 1967
Americans with Disabilities Act (ADA) of 1990
Consolidated Omnibus Budget Reconciliation Act (COBRA) of 1985
Court decisions affecting HR
Discrimination: sexual, religious, disability, race, color, nation of origin
Disparate impact
Disparate treatment
Drug-Free Workplace Act of 1988
Employee privacy
Employer Retirement Income Security Act (ERISA) of 1974
Employment-at-will doctrine
Enforcement agencies (EEOC, OFCCP)
Equal Pay Act of 1963
Fair Credit Reporting Act (FCRA)
Fair Labor Standards Act (FLSA) of 1938
Family and Medical Leave Act (FMLA) of 1993
Health Insurance Portability and Accountability Act (HIPAA) of 1996
Illegal Immigration Reform and Immigrant Responsibility Act of 1996
Immigration Reform and Control Act (IRCA) of 1986
Lilly Ledbetter Fair Pay Act of 2009
Older Worker Benefit Protection Act
Pregnancy Discrimination Act of 1978
Reasonable accommodation: ADA, religious
Sarbanes-Oxley Act of 2002
Sexual harassment
State and local laws
Title VII of the Civil Rights Act of 1964 and 1991
Uniform Guidelines on Employee Selection Procedures
Uniformed Services Employment and Reemployment Rights Act (USERRA) of 1994
Whistleblowing/retaliation
Worker Adjustment and Retraining Notification Act (WARN) of 1988
Risk Management
Employee health
Monitoring, surveillance, privacy
OSHA record keeping requirements
Safety management
Security concerns at work
Stress
Testing for substance abuse
Workplace violence
Occupational Safety and Health Act (OSHA) of 1970
Strategy (40 questions)
Leadership
Change management
Ethical decision making
Leadership theories and approaches
Managing a Diverse Workplace
Affirmative action
Aging workforce
Business case for diversity
Cross-cultural effectiveness
Cultural competence
Equal Employment Opportunity (EEO)
Glass ceiling
GLBT/sexual orientation issues
Individuals with disabilities
Racial/ethnic diversity
Religion
Seniority
Sex/gender issues
Working mothers
Organizational Strategy
Competitive advantage
Competitive strategy
Enhancing firm competitiveness
Environmental scanning
Ethics
High performance work systems
HR competencies
HR trends
Human resource planning
Knowledge transfer
Linking HR strategy to organizational strategy
Mission and vision
Organizational development
Organizational effectiveness
Productivity
Strategic management
Strategy formulation
Strategy implementation
Sustainability/corporate social responsibility
SWOT analysis
Teams
Compensation and Benefits (20 questions)
Compensation
Benefits
Compensation philosophies
Determining compensation
Developing pay levels
Development of a base pay system
Direct and indirect compensation
External competitiveness strategies
Internal alignment strategies
Issues in compensation
Legal constraints on pay issues
Minimum wage/overtime
Motivation theories
Nonfinancial compensation
Organizational incentives
Pay discrimination and dissimilar jobs
Pay programs
Role of job analysis/job design/job descriptions in determining compensation
Variable pay
Employee Benefits
Employee assistance/wellness programs
Flexible work
Managing employee benefits
Paid leave plans
Regulation of health insurance programs
Statutory vs. discretionary benefits
Time-off and other benefits
Types of health care plans
Workers’ compensation
Training and Development (12 questions)
Career Planning
Balancing work and life
Career development
Career management
Training and Development
Competency models
E-Learning and use of technology in training
Employee development
Human/intellectual capital
Management development
Needs assessment
On-the-job training
Reasons for T&D
Training design
Training evaluation
Training methods
Transfer of training
Workforce Planning (40 questions)
Measuring HR Outcomes: Metrics and the Bottom Line
Analyzing and interpreting metrics
Balanced scorecard: HR and organization level
Benchmarking
HR scorecard
Measuring absenteeism
Measuring turnover
Return on investment (ROI)
Performance Management
Appraisal feedback
Diagnosing problems
Employee separation
Identifying and measuring employee performance
Managing performance
Performance appraisal
Performance improvement programs
Rater errors in performance measurement
Sources of information
Staffing
Ability/job knowledge tests, assessment centers
Background investigations
Bona Fide Occupational Qualifications (BFOQs)
Business necessity
Employment contracts
Employment relationship
External influences on staffing
External recruitment
Initial assessment methods
Interviews
Measurement concepts
Negligent referral
Recruitment methods
Selection considerations
Selection decisions
Selection process
Structured interviews
Tests
Types of workers
Workforce Planning and Talent Management
Job design
Labor supply and demand
Planning
Retention: involuntary turnover
Retention: measurement
Retention: voluntary turnover
Work systems design