205 Vista Boulevard
Sparks, Nevada 89434
p 800.433.6614 or 775.331.6001
f 800.833.9094 or 775.331.9060
viaseating.com
Warranties
Our Forever Warranty™ covers ALL components of your chair—
and that includes the “happily ever after.”
For products manufactured after July 1, 2011 – see page 2
For products manufactured between July 1, 2007 and July 1, 2011 – see page 4
Via Seating Warranties
rev 6/2012
Via Forever Warranty™
For products manufactured after July 1, 2011
This warranty is given to the initial purchaser and is valid for as long as the product is owned by the original purchaser.
This warranty is in effect from the date of original sale and covers defects in materials and craftsmanship found during
normal single shift usages; single shift usage is five (5) days a week, eight (8) hours a day. See “Applicable Warranty
Periods” below.
Products covered by this warranty will be either repaired or replaced at Via’s discretion. Product repair or replacement of
any defective part is the customer’s exclusive remedy for any and all product defects. Labor is not included. Via accepts
no other responsibilities or liabilities. Only those items free of misuse, abuse, accident, alteration, unauthorized repair, or
damage by fire, flood, or other acts of God will be covered. This warranty applies to all Via products manufactured after
July 1, 2011. NOTE: Project registration identifying the end-user is required to record the Forever Warranty™ for projects
over $5,000 net.
Applicable Warranty Periods
• All components are warranted forever.
• Cali, Vista and Camden are warranted for six (6) years.
• The performance of Via’s in-stock fabrics and leathers are warranted against defects for five (5) years.
• Swopper is warranted for five (5) years.
• Mesh back fabric is warranted against defects over and above normal wear and tear for two (2) years.
Warranted Chair and Chair Control Weight Capacities
275 pounds
• Camden, Cali, Vflex
290 pounds • Swopper
300 pounds
• Vista
500 pounds
• Vista Bariatric
300 pounds
• 5C - Advanced Ergo Control
• 6C - BioSync Knee Tilt Control
• 9C - Syncro Control with Side Tension Adjustment
• 11C/-12C/- 13C - Single Position Knee Tilt Control
• 20C - Basic Swivel Control
• 24C - Three Position Posture Back Control (Note: Special reinforced -24C control - 450 pounds - Brisbane ‘D’ seat ONLY.)
• 29C - Full Function Button Activated Syncro Control
• 32C - Dual Torsion Bar Knee Tilt Control with Seat Slide
• 40C - Torsion Syncro Knee Tilt Control
• 41C - Torsion Syncro Control
• 60C - Syncro Control
350 pounds
• 3C - Active Back Control
Via Seating Forever Warranty™
rev 6/2012
Via Forever Warranty™
For products manufactured after July 1, 2011
continued from previous page
400 pounds
• 2C - Basic Swivel Control
• 37C - Single Torsion Bar Knee Tilt Control
450 pounds
• 24C - Three Position Posture Back Control (Note: Special reinforced 24C control - 450 pounds - Brisbane ‘D’ seat
ONLY.)
Warranty Exceptions
• Normal wear, fading, and COM/COL are not covered under this warranty.
• Via does not warranty the matching of colors, patterns, or dye lots, except to within commercially acceptable
standards.
• Schukra, Air Lumbar and all electronic components are warranted for one (1) year from the date of purchase.
• The Air Lumbar Support System is warranted for one (1) year from the date of purchase.
• Custom products have no warranty.
• Warranties that cover multiple shifts (for use that exceeds 8 hours per day) are available for select Via products.
Please contact the Via customer service department for details on multiple shift warranties.
Warranty Claims
• Please do not return the product without prior authorization from Via.
• Please send a written notification of the defect to Via along with a copy of the original invoice.
• Please contact Via customer service at 800.433.6614 for details or email warranty@viaseating.com.
Fabric, Leather & Wood Variations
• Due to natural variations in materials, furniture containing leather or wood is sold subject to normal variations and/or
irregularities of color, texture and grain.
• Via is not responsible for slight differences in fabric color due to supplier dye lot differences on large orders or on
repeat orders.
Produce Design and ANSI/BIFMA Compliance
• Via designs and manufactures all of its products in accordance with the ANSI/BIFMA standards.
• Via reserves the right to make changes in design and construction or discontinue products without prior notice.
• All dimensions noted are approximate and subject to slight deviation.
Via Seating Forever Warranty™
rev 6/2012
Via Lifetime Warranty
Warranty for products manufactured between July 1, 2007 and July 1, 2011
This warranty is given to the initial purchaser and is valid for as long as the product is owned by the original purchaser.
This warranty is in effect from the date of original sale and covers defects in materials and craftsmanship found during
normal single shift usages; single shift usage is five (5) days a week, eight (8) hours a day. See “Applicable Warranty
Periods” below.
Products covered by this warranty will be either repaired or replaced at Via’s discretion. Product repair or replacement of
any defective part is the customer’s exclusive remedy for any and all product defects. Labor is not included. Via accepts
no other responsibilities or liabilities. Only those items free of misuse, abuse, accident, alteration, unauthorized repair, or
damage by fire, flood, or other acts of God will be covered. This warranty applies to all Via products manufactured after
July 1, 2007.
Applicable Warranty Periods
• All foam cushions, structural components, and non-moving parts are warranted for life.
• Adjustable arms, pneumatic cylinders, and casters are warranted for ten (10) years.
• Seating mechanisms (i.e. adjustment controls) stack and nesting chairs (Cali, Vista and Camden) are warranted for six
(6) years.
• The performance of Via’s in-stock fabrics and leathers are warranted against defects for two (2) years.
• Swopper is warranted for five (5) years.
• Mesh back fabric is warranted against defects over and above normal wear and tear for two (2) years.
Warranted Chair and Chair Control Weight Capacities
275 pounds
• Camden, Cali
• 11C/-12C/- 13C - Single Position Knee Tilt Control
• 15C - Two Paddle Tilt Six Position Lock Control
• 24C - Three Position Posture Back Control (Note: Special reinforced -24C control - 450 pounds - Brisbane ‘D’ seat
ONLY.)
• 29C - Full Function Button Activated Syncro Control
290 pounds
• Swopper
300 pounds
• 5C - Advanced Ergo Control
• 6C - BioSync Knee Tilt Control
• 17C - Three Position BioSync Knee Tilt Control
• 18C - Three Position BioSync Knee Tilt Control with Seat Slider
• 30C - Two Position Knee Tilt Control
• 32C - Dual Torsion Bar Knee Tilt Control
• 40C - Torsion Syncro Knee Tilt Control
• 41C - Torsion Syncro Control
350 pounds
• 3C - Active Back Control
400 pounds
• 2C - Basic Swivel Control
• 37C - Single Torsion Bar Knee Tilt Control
Via Seating Lifetime Warranty
rev 6/2012
Via Lifetime Warranty
Warranty for products manufactured between July 1, 2007 and July 1, 2011
continued from previous page
450 pounds
• -24C - Three Position Posture Back Control (Note: Special reinforced 24C control - 450 pounds - Brisbane ‘D’ seat
ONLY.)
Warranty Exceptions
•
Normal wear, fading, and COM/COL are not covered under this warranty.
•
Via does not warranty the matching of colors, patterns, or dye lots, except to within commercially acceptable
standards.
•
Schukra, Air Lumbar and all electronic components are warranted for one (1) year from the date of purchase.
•
The Air Lumbar Support System is warranted for one (1) year from the date of purchase.
•
Custom products have no warranty.
•
Warranties which cover multiple shifts (for use that exceeds 8 hours per day) are available for all Via products.
Please contact the Via customer service department for details on multiple shift warranties.
Warranty Claims
•
Please do not return the product without prior authorization from Via.
•
Please send a written notification of the defect to Via along with a copy of the original invoice.
•
Please contact Via customer service at 800.433.6614 for details.
Fabric, Leather & Wood Variations
•
Due to natural variations in materials, furniture containing leather or wood is sold subject to normal variations
and/or irregularities of color, texture and grain.
•
Via is not responsible for slight differences in fabric color due to supplier dye lot differences on large orders or
on repeat orders.
Product Design
• Via designs and manufactures all of its products in accordance with the ANSI/BIFMA standards.
• Via reserves the right to make changes in design and construction or discontinue products without prior notice.
Via Seating Lifetime Warranty
rev 6/2012