RealAccess Analytics
Sample of Reports
Arnaud Le Devehat | May 2016
©
Polycom, Inc. All rights reserved.
realaccess.polycom.com
Asset Management, per site
Number of devices per system type
View the latest release available
See the release you have
At a glance
Number of devices per site
©
Polycom, Inc. All rights reserved.
Number of devices per model type
2
Asset Management, per system type
Organize Active & Inactive Assets
inactive : has not placed a call in the last 60 days
See the latest release available
See the release you have
Number of devices per system type
Number of devices per model type
©
Polycom, Inc. All rights reserved.
3
Asset Management – List View
Export Your inventory to Excel
Accelerate Asset Management Activities
Customize your grid
Add additional parameters as necessary
Export to Excel
Your
data
here
©
Polycom, Inc. All rights reserved.
Your
data
here
4
Utilization – Summary (part 1)
Fine Tune your period of Analysis
Understand Ratio between
Audio and Video Calls
Number of Calls
For the period of analysis
Display Minutes or Count
Filter calls below 5 minutes
Your
data
here
Understand Utilization per site
©
Polycom, Inc. All rights reserved.
5
Locate preferred rooms
Utilization – Summary (part 2)
Understand most used models
Most used system type
Meet your Champions !!
One click away from the
endpoint Dashboard
Your
data
here
Your
data
here
Filter short calls
Pt-to-Pt or VMR ?
©
Polycom, Inc. All rights reserved.
6
Utilization - Trends
Analyze Trends
Last Week
Last Month
Last Year ?
Filter per
Call Type (pt-pt, VMR)
System Type (immersive, room…mobile)
or models for in-depth analysis
Show Audio or Video Calls
Export to Excel
Your
data
here
©
Polycom, Inc. All rights reserved.
Add more fields
Customize Grid as necessary
7
Utilization – Monthly Analysis
Export to Excel
Filter per site
Understand Monthly duration (Hours) per system type
Measure use cases adoption
Export to Excel
Understand Monthly duration
For Audio and Video Calls
©
Polycom, Inc. All rights reserved.
8
Utilization – List View
Export to Excel
Your
data
here
Your
data
here
Total utilization of the system
©
Polycom, Inc. All rights reserved.
Average duration per system
9
Measure % Utilization
100% is 8 hours per day
5 days a week
Utilization – Endpoint Dashboard
Deep dive at the endpoint level
Understand
Utilization
Performance
Trends
At the call level
System information
Understand Utilization Trends
for this particular system
Success Rate
(based on disconnection cause)
Understand Monthly Utilization for this
particular system
Understand Disconnection Cause
Export to Excel
Add more details as necessary
Analyze every single call
©
Polycom, Inc. All rights reserved.
10
Utilization – Conference Utilization
Analyze historical data
Capture your company heartbeat
Week-end are quiet
Wednesday is the peak
Measure VMR, Minutes or Participants
Measure RealConnect Usage & Adoption
Your
data
here
Export to Excel
Count Participants per Meeting
Measure
duration
Polycom, Meetings
Inc. All rights
reserved.
©
11
Your data
here
Performance - Summary
Prioritize Support Actions
Improve User experience
Understand disconnection cause
Filter Severity
Locate rooms with errors
Locate issues per site
Identify users who need support
Your data
here
Your data
here
Measure Success Rate per Site
(based on disconnection cause)
©
Polycom, Inc. All rights reserved.
12
Measure success rate
per system type
Performance - Trends
Measure Progress
Measure effect of your support activities
Troubleshoot issues at the call level
Improve overall user experience
Understand Trends in count of Errors
Add more details as necessary
Analyze every single call
Your data
here
Your data
here
Understand Severity of the errors
©
Polycom, Inc. All rights reserved.
13
Export to Excel
Performance – Network – Part 1
Locate Network Issue
Improve overall user experience
Measure your Network Performance
Locate Systems impacted by
Network issues
Apply filters
By Site
By System Type
By Severity
Your data
here
Locate Sites impacted by
Network issues
Capture Network Issue
By System Type
Your
data
here
©
Polycom, Inc. All rights reserved.
14
Performance – Network – Part 2
Locate Network Issue
Analyze Network at the call level
Jitter
System Source
Latency
Site
Improve overall user experience
Packet Loss
RX and TX
Export to Excel
Add more details as necessary
Your data
here
Your
data
here
Your data
here
Eagle Eye Producer Camera Count People in the room
©
Polycom, Inc. All rights reserved.
15
Capacity – RMX Utilization
Detect Peak
Receive email notification
Measure
Overall capacity usage
Audio
Video
Display
%
and
Actual Ports Count
Optimize your MCU configuration
and Audio/ Video port allocation
based on metrics
©
Polycom, Inc. All rights reserved.
16
Capacity – Concurrent Connections
Measure Concurrent Connection
Optimize License Management
Look at Historical Data
Read Peak
Read Trends
Detect Peak
©
Polycom, Inc. All rights reserved.
17
RealAccess Analytics
Getting Started
Arnaud Le Devehat | May 2016
Demo Videos
See RealAccess in Action
Start onboarding here!
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©
Polycom, Inc. All rights reserved.
realaccess.polycom.com