Technical Knowledge Library
Mobile User Guide
Version 1
Copyright 2014. Cisco Systems, Inc. All Rights Reserved.
Contents
Introduction ...........................................................................................................................................................3
TKL for iOS Devices ................................................................................................................................................4
Prerequisites for TKL on iOS Devices .....................................................................................................................5
Installing the TKL Mobile App (iOS) .......................................................................................................................6
Installing the TKL Viewer App (iOS) .......................................................................................................................9
Logging in from the TKL Mobile App (iOS) ...........................................................................................................12
Using the TKL Mobile App (iOS) ...........................................................................................................................14
Using the TKL Viewer App Offline (iOS) ...............................................................................................................16
TKL for Android Devices .......................................................................................................................................18
Prerequisites for TKL on Android Devices............................................................................................................19
Installing the TKL Mobile App (Android) ..............................................................................................................20
Installing the TKL Viewer App (Android) ..............................................................................................................21
Logging in from the TKL Mobile App (Android) ...................................................................................................23
Using the TKL Mobile App (Android) ...................................................................................................................25
Using the TKL Viewer App Offline (Android)........................................................................................................30
TKL Mobile User Guide
Copyright 2014. Cisco Systems, Inc. All Rights Reserved.
Page 2
Introduction
The Cisco Technical Knowledge Library (TKL), an online knowledge subscription service,
can be purchased by Cisco customers and partners. TKL is also available for tablet and
smartphone users. TKL can be accessed using devices that run the iOS or Android operating
systems. This allows you to access TKL from virtually anywhere.
The purpose of the Mobile User Guide is to help you locate, install, and use the TKL
applications on iOS or Android devices. A prerequisite to use the TKL applications is that
you must already be a registered TKL web you with a valid CCO ID for login.
TKL Mobile User Guide
Copyright 2014. Cisco Systems, Inc. All Rights Reserved.
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TKL for iOS Devices
To access TKL from iOS devices, you must install two applications:
1. TKL Mobile App—allows you to log in, browse/search for, and download the
TKL content. It enables access to both unencrypted content and content
encrypted with Araloc digital rights management (DRM) protection.
2. TKL Viewer App—allows you to store and view Araloc DRM-encrypted TKL
content from mobile devices. It also enables you to view content, even when
offline (when you are not logged in to TKL).
Note: These applications are available as free downloads from Apple iTunes (the App
Store on your device).
TKL Mobile User Guide
Copyright 2014. Cisco Systems, Inc. All Rights Reserved.
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Prerequisites for TKL on iOS Devices
Prerequisites to use the TKL Mobile and TKL Viewer apps on iOS devices are:
•
Successful registration as a TKL web user with at least one verified login from a
browser. Refer to the “Getting Started” instructions in the New User Guide for more
information.
•
iOS device with Internet access, such as an iPad or iPhone. Note: TKL apps are
optimized for the iPhone 5.
•
•
•
•
iOS 5.0 or later to install and run the TKL Mobile app.
iOS 6.0 or later to install and run the TKL Viewer app.
Adequate memory on the device to download and save the apps and downloaded
content files. Typical memory usage is around 200MB.
Successful installation of the TKL Mobile and TKL Viewer apps on your device.
TKL Mobile User Guide
Copyright 2014. Cisco Systems, Inc. All Rights Reserved.
Page 5
Installing the TKL Mobile App (iOS)
Steps to Install the TKL Mobile App
Step 1) Go to the App Store from your iOS device.
Step 2) Search for “TKL Mobile” or use your mobile
browser to navigate to Google and search for “TKL
Mobile.”
TKL Mobile User Guide
Copyright 2014. Cisco Systems, Inc. All Rights Reserved.
Page 6
Step 3) Validate your iTunes credentials and download the
TKL Mobile app.
Step 4) Follow the prompts displayed from the App Store to install the app.
Step 5) The TKL Mobile app will start downloading after
you respond to the App Store pop-ups and
install/cancel prompts.
TKL Mobile User Guide
Copyright 2014. Cisco Systems, Inc. All Rights Reserved.
Page 7
Step 6) After the installation, the TKL Mobile app will
appear on your iOS device as shown.
TKL Mobile User Guide
Copyright 2014. Cisco Systems, Inc. All Rights Reserved.
Page 8
Installing the TKL Viewer App (iOS)
Steps to Install the TKL Viewer App
Step 1) Go to the App Store from your iOS device.
Step 2) Search for “TKL Viewer” or use your
mobile browser to navigate to Google and
search for “TKL Viewer.”
TKL Mobile User Guide
Copyright 2014. Cisco Systems, Inc. All Rights Reserved.
Page 9
Step 3) Validate your iTunes credentials and download
the “TKL Viewer” app.
Step 4) Follow the prompts displayed from the App
Store to install the app.
Step 5) The TKL Viewer app will start downloading
after you respond to the App Store pop-ups and
install/cancel prompts.
TKL Mobile User Guide
Copyright 2014. Cisco Systems, Inc. All Rights Reserved.
Page 10
Step 6) After the installation, the TKL Viewer app will
appear on your iOS device as shown.
TKL Mobile User Guide
Copyright 2014. Cisco Systems, Inc. All Rights Reserved.
Page 11
Logging in from the TKL Mobile App (iOS)
Steps to Log in from the TKL Mobile App
Step 1) Start the TKL Mobile app on your iOS device.
Step 2) Log in to the app using your CCO credentials.
Your user ID and password will be the same as
your CCO ID and password used to log in to TKL
using a web browser.
TKL Mobile User Guide
Copyright 2014. Cisco Systems, Inc. All Rights Reserved.
Page 12
Step 3) After you have successfully logged in from the app, you will see folders similar to
those shown.
•
•
•
•
•
About TKL: Contains TKL you documentation and help
My Content: Content you have saved/downloaded will
be displayed in this folder.
<Company> Resources: Sandbox folder containing
your company-specific documents delivered to you by
your Cisco team (not applicable to all accounts).
Cisco Resources: Cisco TKL content displayed by type
Modular Content: You will see the specific TKL content
modules that you are entitled to access based on the
terms of your organization’s TKL subscription.
o Archive – Partner Steps to Success
o Cisco Services
o Collaboration
o Data Center
o Network Infrastructure
o Security
o Wireless
TKL Mobile User Guide
Copyright 2014. Cisco Systems, Inc. All Rights Reserved.
Page 13
Using the TKL Mobile App (iOS)
After logging in from the TKL Mobile app, you can browse the displayed folders.
Steps to Search for and Browse Content
Step 1) From the home screen, enter keywords in the
Search bar provided at the top, and then select
return to view the results of the search.
Step 2) If multiple results populate from the search, scroll
through the list until you find a title you are
interested in.
Step 3) Select the content.
TKL Mobile User Guide
Copyright 2014. Cisco Systems, Inc. All Rights Reserved.
Page 14
Step 4) Make a choice from the options described below
to determine your next action.
Select View at the bottom left to download and
automatically open the content in the TKL
Viewer app.
Note: To view content, you must have the TKL
Viewer app already installed on your device.
If you want to download the content without
immediately viewing it, select Save at the
bottom right.
Step 5) You can browse the TKL content either by going
to the Cisco Resources folder or from one of the modular
folders.
Content in the Cisco Resources Folder is
categorized based on the type of resource – Cisco
Press, AS Document, Video on Demand, etc.
irrespective of module.
TKL is organized into modules. This format
enables you to quickly locate the technical and
operational guidance needed.
TKL Mobile User Guide
Copyright 2014. Cisco Systems, Inc. All Rights Reserved.
Page 15
Using the TKL Viewer App Offline (iOS)
Steps to View Content
Note: This procedure assumes that you have already installed the TKL Viewer app on
your device.
Step 1) Download content from the TKL Mobile app using the Save option.
Step 2) Run the TKL Viewer app.
Step 3) Select My Content at the bottom left.
Step 4) Select the content you want to view.
TKL Mobile User Guide
Copyright 2014. Cisco Systems, Inc. All Rights Reserved.
Page 16
Step 5) Select the file from the Details page.
Step 6) Scroll through the pages in sequence, or use the
page, table of contents, search, or document
functions at the bottom of the screen.
TKL Mobile User Guide
Copyright 2014. Cisco Systems, Inc. All Rights Reserved.
Page 17
TKL for Android Devices
To access TKL from Android devices, you must install two applications:
1. TKL Mobile App—allows you to log in, browse/search for, and download the
TKL content. It enables access to both unencrypted content and content
encrypted with Araloc digital rights management (DRM) protection.
2. TKL Viewer App—allows you to store and view Araloc DRM-encrypted TKL
content from mobile devices. It also enables you to view content, even when
offline (when you are not logged in to TKL).
Note: These applications are available as free downloads from Google Play (the Play
Store on your device). For Kindle Fire, visit the Amazon Appstore.
TKL Mobile User Guide
Copyright 2014. Cisco Systems, Inc. All Rights Reserved.
Page 18
Prerequisites for TKL on Android Devices
Prerequisites to use the TKL Mobile and TKL Viewer apps on Android devices are:
•
Successful registration as a TKL web user with at least one verified login from a
browser. Refer to the “Getting Started” instructions in the New You Guide for more
information.
•
Android device with Internet access, such as a Nexus tablet or a Samsung Galaxy
phone.
•
Android OS versions 2.3 or higher.
Note: These Android versions (including system updates) are able to support the
TKL apps.
•
•
•
•
•
•
•
Gingerbread (2.3 – 2.3.7)
Honeycomb (3.0 – 3.2.6)
Ice Cream Sandwich (4.0 – 4.0.4)
Jelly Bean (4.1 – 4.3.1)
KitKat (4.1 – 4.4.4)
Adequate memory on the device to download and save the apps and downloaded
content files. Typical memory usage is around 200MB.
Successful installation of the TKL Mobile and TKL Viewer apps on your device.
TKL Mobile User Guide
Copyright 2014. Cisco Systems, Inc. All Rights Reserved.
Page 19
Installing the TKL Mobile App (Android)
Steps to Install the TKL Mobile App
Step 1) Go to the Amazon Appstore or Google Play Store on
your Android device and search for TKL Mobile.
Step 2) Validate your marketplace credentials and download
the TKL Mobile app.
Step 3) After the installation, the TKL Mobile app will
appear on your Android device.
If you receive an error message: Check your network
settings, Internet connectivity, and marketplace
account details.
TKL Mobile User Guide
Copyright 2014. Cisco Systems, Inc. All Rights Reserved.
Page 20
Installing the TKL Viewer App (Android)
Steps to Install the TKL Viewer App
Step 1) Go to the Amazon Appstore or Google Play Store on
your Android device and search for TKL Viewer.
Step 2) Validate your marketplace credentials and install
the TKL Viewer app. The TKL Viewer app will start
downloading upon successful authentication of you
credentials.
TKL Mobile User Guide
Copyright 2014. Cisco Systems, Inc. All Rights Reserved.
Page 21
Step 3) After the installation, the TKL Viewer app will appear
on your Android device.
TKL Mobile User Guide
Copyright 2014. Cisco Systems, Inc. All Rights Reserved.
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Logging in from the TKL Mobile App
(Android)
Steps to Log in from the TKL Mobile App
Step 1) Run the TKL Mobile app on your Android
device.
Step 2) Log in to TKL using your CCO credentials.
Your user ID and password will be the same as
your CCO ID and password used to log in to TKL
using a web browser.
TKL Mobile User Guide
Copyright 2014. Cisco Systems, Inc. All Rights Reserved.
Page 23
Step 3) After you have successfully logged in from the app, you will see folders similar to
those shown.
•
•
•
•
•
About TKL: Contains TKL you documentation and
help
My Content: Content you have
saved/downloaded will be displayed in this folder.
<Company> Resources: Sandbox folder
containing your company-specific documents
delivered to you by your Cisco team (not
applicable to all accounts).
Cisco Resources: Cisco TKL content displayed by
type
Modular Content: You will see the specific TKL
content modules that you are entitled to access
based on the terms of your organization’s TKL
subscription.
o Archive – Partner Steps to Success
o Cisco Services
o Collaboration
o Data Center
o Network Infrastructure
o Security
o Wireless
TKL Mobile User Guide
Copyright 2014. Cisco Systems, Inc. All Rights Reserved.
Page 24
Using the TKL Mobile App (Android)
Steps to Search for and Browse Content
Step 1) Log into TKL Mobile using your CCO ID and
password from your Android device.
Step 2) You can browse the TKL content either by going to
the Cisco Resources folder or from one of the modular
folders. (Refer to modular image to the right).
Step 3) Use the search bar to explore all pieces of content
within the portal.
Content in the Cisco Resources Folder is categorized
based on the type of resource – Cisco Press, AS Document,
Video on Demand, etc. irrespective of module.
TKL is organized into modules. This format enables you to
quickly locate the technical and operational guidance needed.
These next few images show how to browse content in
the one of the modules, Data Center.
Step 1) Choose a folder within the module.
TKL Mobile User Guide
Copyright 2014. Cisco Systems, Inc. All Rights Reserved.
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Step 2) That folder will open up to another page that will
allow the you to choose, in this case, which type of solution
design.
Step 3) Then, that folder will open up to all the content
related to that specific topic.
Step 4) Choose a file and proceed to the next steps to view the content.
TKL Mobile User Guide
Copyright 2014. Cisco Systems, Inc. All Rights Reserved.
Page 26
How to View Content
Step 1) Browse through the TKL Library – navigate
through content folders and select a content file to view.
(File type is indicated by the icon representing .araloc
files).
Step 2) When you tap the selected file you will be shown
the content details with “View” and “Save” options. Select
the ‘View’ option.
Step 3) After the content is downloaded and
activated, the details of the content including size,
duration, or pages, etc. appear in a new screen. Under
Files, select the title of the content to view the content.
After you select the title, the viewer will load and
display the content in the file.
TKL Mobile User Guide
Copyright 2014. Cisco Systems, Inc. All Rights Reserved.
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How to Save Content
Step 1) Browse through the TKL Library – navigate
through content folders and select a content file to
save. (File type is indicated by the icon
representing .araloc files).
Step 2) After you tap to select a file, you will be
shown the content details with “View” and “Save”
options. Select the ‘Save’ option.
Step 3-a) A pop-up appears asking you how you
would like to save the content. Once you have
edited the name, select OK.
TKL Mobile User Guide
Copyright 2014. Cisco Systems, Inc. All Rights Reserved.
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Step 3-b) Another pop-up will appear telling you to
choose the MyContent tab on the bottom of the screen.
Step 3-c) After the file is successfully downloaded and
saved, the saved content shows up in the TKL Mobile
app’s “My Content” space.
TKL Mobile User Guide
Copyright 2014. Cisco Systems, Inc. All Rights Reserved.
Page 29
Using the TKL Viewer App Offline
(Android)
Viewing Saved Content Offline (When not connected to the internet)
Step 1) Save the required content on your Android device. (Refer to the “How to Save
Content” section on Page 28).
Step 2) Go to the My Content folder on the TKL Mobile App and activate the saved content
by providing the DRM credentials.
Please note: You can view the saved content offline only if it has already been activated.
Viewing Content Offline
Step 1: Start the TKL Viewer app.
Step 2: You will see the list of activated content.
Step 3: Select the activated content to view.
Step 4: The details of the content including size, duration,
and pages, etc. appear in a new screen. Select the title of the
content to view the content.
Step 5: The viewer will load and display the content file.
Requesting Support
Request for support is made through the TKL Mobile app. A
support ticket will be made, and a member of the TKL team
will get in touch as needed to resolve the issue. To request
support, follow these steps:
TKL Mobile User Guide
Copyright 2014. Cisco Systems, Inc. All Rights Reserved.
Page 30
Step 1) Log in to the TKL Mobile app using your CCO ID and password from your Android
device.
Step 2: You will see the Information icon on the top right corner of the homepage along
with the content folders.
Step 3: When you tap the Information icon, you have an option
to request support.
Step 4: When you click the Support tab, use the email address
provided to initiate a support request.
TKL Mobile User Guide
Copyright 2014. Cisco Systems, Inc. All Rights Reserved.
Page 31