S400 Series BIOS Battery FRU Kit Product Installation Guide Blue Coat Systems, Inc Upgrade Installation Guide Third Party Copyright Notices © 2015 Blue Coat Systems, Inc. All rights reserved. BLUE COAT, PROXYSG, PACKETSHAPER, CACHEFLOW, INTELLIGENCECENTER, CACHEOS, CACHEPULSE, CROSSBEAM, K9, DRTR, MACH5, PACKETWISE, POLICYCENTER, PROXYAV, PROXYCLIENT, SGOS, WEBPULSE, SOLERA NETWORKS, DEEPSEE, DS APPLIANCE, CONTENT ANALYSIS SYSTEM, SEE EVERYTHING. KNOW EVERYTHING., SECURITY EMPOWERS BUSINESS, BLUETOUCH, the Blue Coat shield, K9, and Solera Networks logos and other Blue Coat logos are registered trademarks or trademarks of Blue Coat Systems, Inc. or its affiliates in the U.S. and certain other countries. This list may not be complete, and the absence of a trademark from this list does not mean it is not a trademark of Blue Coat or that Blue Coat has stopped using the trademark. All other trademarks mentioned in this document owned by third parties are the property of their respective owners. This document is for informational purposes only. BLUE COAT MAKES NO WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, AS TO THE INFORMATION IN THIS DOCUMENT. BLUE COAT PRODUCTS, TECHNICAL SERVICES, AND ANY OTHER TECHNICAL DATA REFERENCED IN THIS DOCUMENT ARE SUBJECT TO U.S. EXPORT CONTROL AND SANCTIONS LAWS, REGULATIONS AND REQUIREMENTS, AND MAY BE SUBJECT TO EXPORT OR IMPORT REGULATIONS IN OTHER COUNTRIES. YOU AGREE TO COMPLY STRICTLY WITH THESE LAWS, REGULATIONS AND REQUIREMENTS, AND ACKNOWLEDGE THAT YOU HAVE THE RESPONSIBILITY TO OBTAIN ANY LICENSES, PERMITS OR OTHER APPROVALS THAT MAY BE REQUIRED IN ORDER TO EXPORT, RE-EXPORT, TRANSFER IN COUNTRY OR IMPORT AFTER DELIVERY TO YOU. Americas: Blue Coat Systems, Inc. 420 N. Mary Ave. Sunnyvale, CA 94085 **************************************************************************** Rest of the World: Blue Coat Systems International SARL 3a Route des Arsenaux 1700 Fribourg, Switzerland 2 Blue Coat Systems, Inc Upgrade Installation Guide Contents Third Party Copyright Notices Safety Warnings and Cautions 2 5 Power and Electrical Warnings 5 CAUTION 5 System Access Warnings 5 CAUTION 5 To avoid personal injury or property damage, the following safety instructions apply whenever accessing the inside of the product: 5 CAUTION 6 CAUTION 6 Cooling and Airflow Warning 6 Electrostatic Discharge (ESD) Warning 6 CAUTION 6 Open the S400 Series Center Cover Remove the S400 Series Rear Cover Remove the S400 Series Airduct Remove the S400 Series PCIe Riser Card Replace the S400 Series BIOS Battery Install the S400 Series PCIe Riser Card Reinstall the S400 Series Rear Cover Close the S400 Series Center Cover Finish the BIOS Battery Replacement Verify the SG-S400 BIOS Battery Installation Verify the Appliance Time Settings 8 9 10 11 12 14 15 16 17 18 20 3 Blue Coat Systems, Inc Upgrade Installation Guide The contents of the Blue Coat BIOS battery FRU kits are shown below. Please verify the contents of the upgrade kit before continuing with the installation. If any items are missing, please contact your Blue Coat Support contact for assistance. Model BIOS Battery FRU Kit Contents S500/S400/S200 Ser- BIOS Battery: CR2450 ies Appliances Miscellaneous: ESD Wriststrap, Information Flyer ProxySG 810/510 BIOS Battery: CR2032 Director 510 Miscellaneous: ESD Wriststrap, Information Flyer ProxySG 900 ProxySG 9000 CacheFlow 500 CacheFlow 5000 ProxyAV 1200/1400/2400 To replace the BIOS battery, Blue Coat recommends the following tools and items. Item Description Required Tools Flat head screwdriver Recommended Items Mechanical lift (if moving the appliance to a separate workspace) 4 Blue Coat Systems, Inc Upgrade Installation Guide Safety Warnings and Cautions Caution: This product is designed to work with power systems having a grounded neutral. To reduce the risk of electric shock, do not plug this product into any other type of power system. Contact a qualified electrician if you are not sure what type of power is supplied to your building. Power and Electrical Warnings CAUTION The power button, indicated by the stand-by power marking, DOES NOT completely turn off the system AC power. 5V standby power is active whenever the system is plugged in. To remove power from system, you must unplug the AC power cord from the wall outlet. If your system uses more than one AC power cord, make sure all AC power cords are unplugged before you open the chassis, or add or remove any non hotplug components. The power supply in this product contains no user-serviceable parts. Do not open the power supply. Hazardous voltage,current, and energy levels are present inside the power supply. Return to manufacturer for servicing. To avoid risk of electric shock, turn off the appliance and disconnect the power cord, telecommunications systems, networks, and modems attached to the appliance before opening it. The power cord set included with the appliance meets the requirements for use in the country of purchase. Use the power cord that shipped with the appliance. If this appliance is to be used in another country, purchase an AC power cord set that is approved for use in that country (18 AWG recommended). The power cord must be rated for the product and for the voltage and current marked on the product's electrical ratings label. The voltage and current rating of the cord should be greater than the voltage and current rating marked on the product. In addition, the cross-sectional area of the wires must be a minimum of 1.00mmð or 18AWG or 18AWG, and the length of the cords must be between 1.8m (6 feet) and 3.6m (12 feet). System Access Warnings CAUTION To avoid personal injury or property damage, the following safety instructions apply whenever accessing the inside of the product: n Turn off all peripheral devices connected to this product. n Turn off the system by pressing the power button to off. n Disconnect the AC power by unplugging all AC power cords from the system or wall outlet. n Disconnect all cables and telecommunication lines that are connected to the system. 5 Blue Coat Systems, Inc Upgrade Installation Guide n Retain all screws or other fasteners when removing access cover(s). Upon completion of accessing inside the product, refasten access cover with original screws or fasteners. n Do not access the inside of the power supply. There are no serviceable parts in the power supply. Return to manufacturer for servicing. n Power down the server and disconnect all power cords before adding or replacing any non hot-plug component. n When replacing a hot-plug power supply, unplug the power cord to the power supply being replaced before removing the power supply from the server. CAUTION n If the server has been running, any installed processor(s) and heat sink(s) may be hot. Unless you are adding or removing a hot-plug component, allow the system to cool before opening the covers. To avoid the possibility of coming into contact with hot component(s) during a hot-plug installation, be careful when removing or installing the hot-plug component(s). CAUTION n To avoid injury do not contact moving fan blades. If your system is supplied with a guard over the fan, do not operate the system without the fan guard in place. Cooling and Airflow Warning Carefully route cables as directed to minimize airflow blockage and cooling problems. For proper cooling and airflow, operate the system only with the chassis covers installed. Operating the system without the covers in place can damage system parts. To install the covers: 1. Check first to make sure you have not left loose tools or parts inside the system. 2. Check that cables, add-in boards, and other components are properly installed. 3. Attach the covers to the chassis according to the product instructions. Electrostatic Discharge (ESD) Warning CAUTION ESD can damage disk drives, boards, and other parts. We recommend that you perform all procedures at an ESD workstation. If one is not available, provide some ESD protection by wearing an antistatic wrist strap attached to chassis ground- any unpainted metal surface -- on your server when handling parts. Always handle boards carefully. They can be extremely sensitive to ESD. Hold boards only by their edges. After removing a board from its protective wrapper or from the server, place the board component side up on 6 Blue Coat Systems, Inc Upgrade Installation Guide a grounded, static free surface. Use a conductive foam pad if available but not the board wrapper. Do not slide board over any surface 7 Blue Coat Systems, Inc Upgrade Installation Guide Open the S400 Series Center Cover The S400 Series center cover protects and houses the system fan units and provides further access to the appliance components. ALWAYS observe proper electrostatic discharge (ESD) conventions. Attach an ESD protective wrist strap to your wrist and to the appliance chassis. Ensure that the appliance is on an ESD-safe work surface or ground the unit. Blue Coat does not assume responsibility or liability for damage resulting from ESD. 1. Pull the appliance out of the rack to provide ample room for system access. 2. Unlock the shipping latch by pulling towards the front of the appliance. 3. Pull the locking tabs on both sides of the chassis simultaneously towards the front and flip the cover over. Let the cover rest on top of the front chassis cover. 8 Blue Coat Systems, Inc Upgrade Installation Guide Remove the S400 Series Rear Cover The S400 Series rear cover protects the primary system components. You must remove this panel to access the option cards as well as the SSD image storage devices. You cannot remove the rear cover without first opening the center cover. ALWAYS observe proper electrostatic discharge (ESD) conventions. Attach an ESD protective wrist strap to your wrist and to the chassis. Ensure that the appliance is on an ESD-safe work surface or ground the unit appropriately. Blue Coat does not assume responsibility or liability for damage resulting from ESD. 1. Pull the appliance out of the rack to provide ample room for system access. 2. Open the appliance center cover. 3. Unlock the rear cover by lifting the latch. 4. Push the rear cover towards the rear of the appliance then lift to remove the cover. Set the rear cover aside at a safe location. 9 Blue Coat Systems, Inc Upgrade Installation Guide Remove the S400 Series Airduct The S400 Series is equipped with an airduct unit that directs airflow over critical system components and provides further access to the components. . ALWAYS observe proper electrostatic discharge (ESD) conventions. Attach an ESD protective wrist strap to your wrist and to the chassis. Ensure that the appliance is on an ESD-safe work surface or ground the unit appropriately. Blue Coat does not assume responsibility or liability for damage resulting from ESD. 1. Remove the rear airduct by using the finger grips and lifting straight up. 10 Blue Coat Systems, Inc Upgrade Installation Guide Remove the S400 Series PCIe Riser Card The S400 Series is equipped with a PCIe riser card card that houses two PCIe cards - one full-height and one low-profile cards. ALWAYS observe proper electrostatic discharge (ESD) conventions. Attach an ESD protective wrist strap to your wrist and to the chassis. Ensure that the appliance is on an ESD-safe work surface or ground the unit appropriately. Blue Coat does not assume responsibility or liability for damage resulting from ESD. 1. Disconnect the power cords from the power supply units. Unplug the power cord from the AC power outlet before unplugging the cord from the appliance. 2. Open the appliance center cover. 3. Remove the appliance rear cover panel. 4. Pull the release latch to unlock the module then lift the handle to unseat the module. 5. Lift the PCIe riser card by the handle pull straight up and remove from the appliance. 11 Blue Coat Systems, Inc Upgrade Installation Guide Replace the S400 Series BIOS Battery The Blue Coat S400 series appliances feature a replaceable CR2450 BIOS battery. The battery located near the PCIe riser card and must be removed to provide safe access to the battery holder. The BIOS battery details for the S400 series are shown below. Appliance Model BIOS Battery Inform- Reference Image ation All S400 Series Battery Specs: CR2450 3v Lithium ALWAYS observe proper electrostatic discharge (ESD) conventions. Attach an ESD protective wrist strap to your wrist and to the chassis. Ensure that the appliance is on an ESD-safe work surface or ground the unit appropriately. Blue Coat does not assume responsibility or liability for damage resulting from ESD. Do not install batteries which are not explicitly supported by the appliance. Installation and use of unauthorized batteries might damage the appliance and will invalidate your Blue Coat service contract! 1. To remove the existing BIOS battery, release the battery by pressing the clip with the flat-blade screwdriver. The battery should tilt upward, slightly out of the battery holder. Remove the battery. If necessary, use the pliers to lift the battery out of the battery holder. Properly dispose of the old BIOS battery. Please recycle old and unused Blue Coat products! Visit https://www.bluecoat.com/support/support-policies/recycling-blue-coat-products for more information. 2. Install the new battery ( + positive side up) by inserting it at an angle towards the battery holder retaining clip and 12 Blue Coat Systems, Inc Upgrade Installation Guide then press down to secure it. 13 Blue Coat Systems, Inc Upgrade Installation Guide Install the S400 Series PCIe Riser Card The S400 Series is equipped with a PCIe riser card that houses two PCIe cards - one full-height and one low-profile cards. ALWAYS observe proper electrostatic discharge (ESD) conventions. Attach an ESD protective wrist strap to your wrist and to the chassis. Ensure that the appliance is on an ESD-safe work surface or ground the unit appropriately. Blue Coat does not assume responsibility or liability for damage resulting from ESD. 1. Verify that the appliance power cords are unplugged. 2. Open the appliance center cover. 3. Remove the appliance rear cover panel. 4. Align the PCIe riser card with the posts on the chassis and press down to seat into place. 5. Lock the PCIe riser card in place by closing the two lockdown clips on riser card. Verify that the module is flat and aligned with the rest of the adjoining chassis structures before reinstalling the appliance cover. 14 Blue Coat Systems, Inc Upgrade Installation Guide Reinstall the S400 Series Rear Cover The S400 Series rear cover protects the primary system components. You must remove this panel to access the option cards and other primary system components. You cannot remove the rear cover without first opening the center cover. ALWAYS observe proper electrostatic discharge (ESD) conventions. Attach an ESD protective wrist strap to your wrist and to the chassis. Ensure that the appliance is on an ESD-safe work surface or ground the unit appropriately. Blue Coat does not assume responsibility or liability for damage resulting from ESD. 1. Reinstall the rear cover by sliding the panel towards the front of the appliance and then lock the rear cover latch. 15 Blue Coat Systems, Inc Upgrade Installation Guide Close the S400 Series Center Cover The S400 Series center cover protects and houses the system fan units and provides further access to the appliance components. ALWAYS observe proper electrostatic discharge (ESD) conventions. Attach an ESD protective wrist strap to your wrist and to the appliance chassis. Ensure that the appliance is on an ESD-safe work surface or ground the unit. Blue Coat does not assume responsibility or liability for damage resulting from ESD. 1. Unlock the shipping latch by pulling towards the front of the appliance. 16 Blue Coat Systems, Inc Upgrade Installation Guide Finish the BIOS Battery Replacement Finish the BIOS battery replacement by reconnecting the cables and verifying the installation. 1. Reinstall the appliance cables as they were originally configured. 2. Power on the appliance. 17 Blue Coat Systems, Inc Upgrade Installation Guide Verify the SG-S400 BIOS Battery Installation Log in to your ProxySG appliance using a supported Web browser (see the SGOS Release Notes for a list of supported browsers): 1. Open a Web browser. 2. Disable the browser’s pop-up blocker or configure it to allow pop-ups from the appliance’s IP address. 3. Using a secure connection, enter any IP address assigned to the appliance, followed by the HTTPS console port number (8082 by default). For example: https://192.0.2.2:8082 4. Enter the user name and password you specified during configuration to access the appliance. 5. Select Maintenance > System & Disks > Environment . 6. Select View Sensors. 18 Blue Coat Systems, Inc Upgrade Installation Guide 7. Scroll down to +3V battery voltage and verify the status is OK. 19 Blue Coat Systems, Inc Upgrade Installation Guide Verify the Appliance Time Settings If you exited from the Management Console, log back in to the appliance. 1. Select Configuration > General > Clock. 2. Go to Current time and verify that the time settings are accurate. If necessary, update the time settings as appropriate 20