2015 Annual Activity Report Surrey Crime Prevention Staff: Management: Community Safety Specialists Administration Karen Reid Sidhu, Executive Director Michelle Kumar, Director – Operations | HR Jen D’Souza, Manager- Volunteer Resources | Administration Gary Singh, Senior Community Safety Specialist Tarvinder Sidhu, Senior Community Safety Specialist Gursimran Gill, Senior Community Safety Specialist Sukhmani Gill, Community Safety Specialist Mateen Aminie, Community Safety Specialist Charn Toor, Community Safety Specialist Sandip Rai, Community Safety Specialist Aashima Grover, Program Administrative Coordinator Kuljinder (Tony) Sandhu, Vice-President Tim Baillie, Director Laurie Guerra, Director Shirley Samujh-Dayal, Secretary Manvir Kooner, Director Board of Directors: Mike MacSorley, President Sandra Benz, Treasurer Matt Anderson, Director Board Liaison: Cllr Dave Woods, City of Surrey Bob Holmes, Surrey School District Mission and Vision Surrey Crime Prevention Society (SCPS) takes a 360° holistic approach to community safety through programs delivered by our trained and dedicated volunteers. Surrey Crime Prevention Society is committed to supporting community safety and public awareness while aligning with the goals of our community partners. Surrey Crime Prevention Society is a committed partner in the enhancement of community safety in the City of Surrey. 1 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 SURREY CRIME PREVENTION SOCIETY - INTRODUCTION As a not for profit organization in the City of Surrey, Surrey Crime Prevention Society is a volunteer based organized delivery of community safety programs in the City of Surrey. Dedicated volunteers with Surrey Crime Prevention Society are the additional eyes and ears of the community by observing, reporting and recording various activities throughout the City of Surrey. Governed by a Board of Directors, Surrey Crime Prevention Society has been an active participant and proud community partner in the City of Surrey since 1984. In 2015, Surrey Crime Prevention Society volunteers contributed 29,268 hours towards the enhancement of community safety in the City of Surrey. Over 353 volunteers actively delivered many programs in communities throughout the City. With the growth of the community safety programs, there has been a significant interest from the community who are showing an increased interest in volunteering with Surrey Crime Prevention Society. SCPS, in partnership with the City of Surrey Crime Reduction Team, introduced the “Splash and Ripple” Using Outcomes to Design & Guide Community Justice Work document to ensure that the contributions of the Society are effective. This report is supported by quantitative and qualitative data collected by Surrey Crime Prevention Society and the impact statements and testimonials given by volunteers, staff, and community partners. This data is collected based on activities that occur in the community and is audited regularly to ensure accuracy. This activity report captures the three pillars in which Surrey Crime Prevention Society measures the outcomes of the community safety programs delivered. These three pillars include: 1. Public Education and Awareness – Surrey Crime Prevention Society will support community safety though increased public education and awareness initiatives 2. Community Engagement | Civic Pride & Guardianship – Surrey Crime Prevention Society will increase community engagement amongst individuals, primarily youth and young adults allowing them the opportunity to feel connected and take ownership of their neighborhoods and communities. 3. Community Safety – to enhance community safety in the City of Surrey through the delivery of community safety based programs. Public Education & Awareness Outcomes Community Engagement | Civic Pride & Guardianship Community Safety 2 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 VOLUNTEERS The success of the programs offered by SCPS is measured through work delivered by the dedication of our volunteers and staff. Volunteers with SCPS undergo a comprehensive recruitment and training process. With many checks and balances in place, volunteers are selected based on their skills, awareness of the community and work ethic demonstrated. They undergo a criminal background check with the respective police agency in their community and if applicable, are required to provide a drivers abstract from ICBC. Volunteers undergo both in-class and field training to ensure they are equipped with the tools necessary to be successful in delivering community safety programs. Volunteers participate in regular performance evaluations and receive regular feedback from staff. SCPS regularly evaluates the work of the volunteers to ensure they are delivering quality work and continue to demonstrate the highest level of professionalism. The chart below illustrates the distribution of volunteers assigned to the various programs delivered by SCPS. 3 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 Our volunteers are recruited through a variety of sources including post-secondary institutions, community, business and high schools to support the following community safety programs: Citizen’s Community Safety Watch Program Traffic Safety Program – Speed Watch | Distracted Driving Community Safety Tours – Fleetwood | Guildford | Newton | Downtown Surrey | South Surrey | Cloverdale & Clayton Heights Special Events Special Projects Community Enhancement – Anti-Graffiti and Adopt-a-Street Community Safety Volunteer Mentorship and Leadership Program LEAP Work Experience Program – Learn | Experience | Achieve | Participate Transit Watch Program Volunteers must obtain a criminal background check and driver’s abstract from ICBC (if they have a license) prior to commencing their role with the Society. In order to work on our programs that involve youth, volunteers are required to obtain a vulnerable sector check. Training in our programs is mandatory for all volunteers with our Society. Volunteers receive regular performance evaluations related to the work they deliver, set goals and use the SMART tools worksheet to ensure these goals are measurable. All volunteers are required to sign a code of conduct and confidentiality waiver and meet the necessary requirements to volunteer with the Society. Communication | Leadership | Teamwork | Decision Making | Critical Thinking | Information Management | Personal Management | Time Management Volunteers received additional opportunities for training to enhance their skills while volunteering with Surrey Crime Prevention Society: Bike Training First Aid Traffic Control Training Distracted Driving Training Speed Watch Training Mentorship Training Team Leader Training Transit Watch Training 4 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 Program Transit Watch Program Number of Volunteers Volunteer Hours Newton: 19 Downtown: 35 Hours Newton: 1,146 Downtown: 993 Total Volunteers: 54 Total Hours: 2,139 Overview In 2015, SCPS introduced a pilot project in partnership with Transit Police to assist with issues around the transit hubs. As a result of the success of this program, Transit Police continues to partner with SCPS and launched the Transit Watch Program for 2016. Volunteers will continue to support this program in the City of Surrey around the transit hubs that include the following areas: King George, Gateway, Central City and Scott Road (including parking lots in and around these stations) Newton bus loop Volunteers and staff work in partnership with the Transit Police, Transit Security and RCMP reporting on any suspicious activity to the respective agencies based on the nature of the situation. Two Senior Community Safety Specialists supervise all volunteer activity and are on duty to support the work the volunteers deliver during their shifts. This program operates Tuesday, Thursday, Friday and Saturday from 3 pm – 7 pm in the winter months, 4 pm – 8 pm in the summer months. These days are flexible and adjusted based on need. Volunteers support this program on foot tours, in vehicles and on bikes. Additional funding was received from Transit Police to support the need for additional resources for this program and follows the Community Safety Tour Model. Volunteers distributed public awareness information on behalf of Transit raising awareness about public safety. 5 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 Transit Watch Program 6 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 Program Community Safety Youth Leadership and Mentorship Program Number of Volunteers Mentors 15 mentors Mentees: Volunteer Hours Overview 222 Mentor Hours The Community Safety Youth Mentorship and Leadership Program was introduced as a pilot program and was introduced to support youth at-risk between the ages of 12 and 18 and have them take a proactive 286 Mentee Hours approach to community safety. Working in partnership with the Ministry of Children and Family Services, PCRS, Surrey School District, Options, and other community agencies that work with youth, SCPS supports 508 Total Program Hours youth interested in opportunities to influence positive behaviour while actively engaging in programs supporting community enhancement. 6 Leadership Students 8 Youth at Risk Surrey Crime Prevention Society introduced this program in 2014 to address a need in the community to guide youth at risk into positive activities within the City. In addition to the youth at risk portion of this program, SCPS extended an opportunity for leadership students attending high school to participate in this program. Leadership students are able to apply their skills while participating in the programs and being teamed up with university students. This new program introduces key activities important to these youth: Peer Support | Guidance | Mentorship. The youth at risk participating in this program are vulnerable and at high risk of being recruited to groups exposing them to significant danger. Working collaboratively with our partners, youth at risk are offered opportunities to pursue a path away from crime and associated activities by supporting them through engagement in volunteer community crime prevention activities. This program offers important life skills and provides an alternative to students/participants who may otherwise be influenced into less desirable activities. Leadership students who have shown desire to take initiative in enhancing community safety are encouraged to participate in the Leadership component of this program. These students demonstrate the skills and characteristics of leaders and set good examples for their peers. Youth have an impact in influencing the behaviour of their peers and those who are role models and demonstrate proactive behaviour will have a greater impact in promoting volunteerism amongst youth in their peer groups. The youth will be considered candidates for this program and will be invited to participate. Leadership students who show initiative and desire to take a proactive role are given the opportunity to do so. This exposure and experience will provide them the necessary knowledge and support to guide them towards making decisions and participating in activities that will result in their ability to make a positive difference, both as individuals and as members of the community. 7 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 TESTIMONIALS Bindy Mattu – Probation Officer | Ministry of Children and Family Services “I just wanted to thank you and your staff with providing my youth with great mentorship. They enjoyed the experience and some have continued with this organization. It certainly gave them an opportunity to look at where they can improve. Also the mentorship was useful for these young ones that are from the same community. Furthermore, there were youth that had help with their resumes, working out conflicts, getting back into the community and working out their Court matters. The assistance was greatly appreciated and I find this to be a successful program that could merit our youth in the future as well”. MM – Youth at Risk “During my time with Surrey Crime Prevention Society I have been working with my mentor, Jerry Gunadasa. I have only had positive experiences for the past 9 months. I have had the chance to gain experience in patrolling, observing, reporting, and communicating with emergency services. I enjoy working with my mentor because we have a lot in common and we think alike. He has also helped me to get into other programs like the RCMP Youth Academy, which I will be starting this year. We are also working on my application to the Law Enforcement Studies Program at The Justice Institute of British Columbia. What motivates me to come in to volunteer is being able to work with my mentor and have the opportunity to patrol on foot, bike and vehicle to observe and report suspicious activities. Overall, I truly enjoy helping to ensure the safety of the community. My perspective has changed a lot after being in this program from the way I view and handle situations, conduct myself, and has encouraged me to apply these principles to my daily life. Thank you for your support”. Jerry Gunadasa – Mentor “My name is Jerry Gunadasa, and I am a graduate of the Law Enforcement Studies Diploma Program at The Justice Institute of British Columbia. I have been a volunteer with the Surrey Crime Prevention Society since November, 2014. I have had the utmost pleasure of participating in the Community Safety Youth Leadership and Mentorship Program since May 2015. Over the course of my time in the program, I have continued to work one on one with my mentee on a weekly basis in the Fleetwood Community Safety Tours Program and most recently, the Citizens Community Safety Watch. I feel that my experience in this program has genuinely helped me grow as a person and allowed to me to gain exceptional leadership and interpersonal skills. As we both aspire to attain careers in law enforcement, I found that we share a lot of the same interests and are like-minded. This makes routine tasks such as observing, reporting, and following procedures simple and enjoyable. What motivates me to continue in this program is really the motivation and persistence I see day in and out from my mentee, who strives to achieve their goals. For me to be a part of their life and have the ability to guide and teach through my own experiences and knowledge is something that I find is invaluable. I would like to thank you for supporting the Community Safety Youth Leadership and Mentorship Program, as we both look forward to continuing our successes this year”. 8 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 SH – Youth at Risk SH was an at risk youth referred by Ministry of Children and Family Development. After spending 17 hours with Charn Toor (a trained Mentor) he had the following to say about his time at Surrey Crime Prevention Society: “I feel that my experience in the mentorship program was welcoming where I had heart touching conversations. This helped me mentally. Since being in this program, I look at life differently. I am a more positive person who makes better choices. I feel I am also a better before than before. I enjoyed working with Channi because he was an open guy, who I can talk to about personal things. He understands me and gives me the best advice. He wants me to do well in life. From the mentorship program I have learned not to hang out with the wrong people. I loved coming in because I had an awesome mentor, who understands me and we had the best conversations”. Charn Toor – Mentor “The youth-at-risk mentorship program was an amazing experience for me. It was truly an honour to be apart of such a meaningful program that aims at positively impacting youth in our community. My mentee and I were able to bond and build mutual trust very easily. We explored a number of different topics through our time together- from high school struggles to future career aspirations and everything in between. My mentee told me countless times about how he really enjoys coming to his shift every week, because he looked up to me as a big brother he never had. I saw positive growth in my youth throughout our shifts, but also saw me grow as a person. This program amazed me and was a huge eye opener in general. I would recommend this program to anyone within Surrey Crime Prevention Society”. Testimonial: Kriti Chopra – Mentor “Walking into this program I was unsure as to what I was supposed to be expecting. However, now that I have had the experience to work with a youth at risk I strongly believe that the youth and I have learnt a lot from the experience. I had the ability to give the girl I was mentoring home and positive reinforcement as to how life could be better for her and how she was fully in charge as to how she would like to execute her young years. It’s always nice to hear advice from someone your own age and I was able to do that for her.” Sonya Theissenberger – Parent of Leadership Student “First of all I want to give you a huge thank you for pairing Manny up with Matthew. Matthew absolutely loved it today. He was grinning ear to ear when we picked him up. He is already looking forward to the next time and says he found Manny very easy to speak to and get along with. After spending 3 hours with Manny, he has no doubt in his mind that he will go into law enforcement as a career. Thank you Michelle!!!!!!” 9 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 Community Safety Youth Leadership and Mentorship Program Due to confidentiality we are unable to post many pictures for this program 10 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 Program LEAP High School Work Experience Program Number of Volunteers Volunteer Hours Overview 35 1,780 LEAP – Learn | Experience| Achieve | Participate – is a high school program that offers students in Grades 10 – 12, an opportunity to gain curriculum hours while supporting community programs in Surrey. This program was introduced to meet the needs of high school curriculum where students are required to gain work experience in the community. Currently there are no other programs offered where students receive such a comprehensive experience delivering such a diverse portfolio of community safety programs. These students may be interested in pursuing a career working with the public. Students are offered a unique, well rounded experience that includes the development of administrative experience, traffic safety, public awareness, community safety tours and special events. As the only organization in the Lower Mainland to offer a work experience program aimed toward youth engagement through community safety, the LEAP Program offers a critical and much-needed alternative to youth seeking a career in law enforcement and social services. School counselors and teachers have expressed frustration with the limitations available for students who are interested in pursuing a career supporting community safety. Students are encouraged to continue volunteering with our Society once they have completed the program. Our community safety programs are delivered throughout the City of Surrey. Staff and volunteers working with high school students, obtain enhanced security clearance and complete a comprehensive training program, designed specifically for high school students. Throughout the program, these students participate in on-going evaluations. Students receive a Certificate of Completion from SCPS. Students are evaluated throughout their experience and develop important skills that enhance their future endeavours. Students set goals and use the SMART tool to ensure these goals are measurable. They develop the following skills: Communication | Leadership | Teamwork | Decision Making | Critical Thinking | Information Management | Personal Management | Time Management 11 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 Testimonials Brahmroop Sandhu – Student, Princess Margaret Secondary School “Overall, I'm glad I received a chance to experience working with Surrey Crime Prevention and I plan to continue working after becoming a full member. With this opportunity, I was more productive with any extra time on my hands. I expanded my knowledge on various things. I met various people who are also determined to obtain a career within law enforcement. Which means by the time I finish my post-secondary education, a few people I have interacted with will be able to provide me with an insight of their career. Also, every day I felt better of myself as I knew that I made a difference by providing help to someone that had need it. At last, since I'm determined to become a RCMP officer, this is the best place to be to gain experience and learn new things, while making a difference.” Michelle Bertrand – Career Facilitator, LA Matheson Secondary School “SCPS is an essential partnership organization for all work experience students in the Surrey School District. There are numerous students that are seeking work experience and volunteer opportunities that afford them essential learning for community issues and potential crime prevention future careers. The SCPS is the primary organization for Co-op and work experience students to gain these essential learning opportunities and work experience credits.” Emma Wallin – Student, Panorama Ridge Secondary School “I came to Surrey Crime Prevention Society (SCPS) because I wanted to get a feel of some of the things police officers do and if I would be interested in doing policing as a career. SCPS showed me some of the things police officers do, for example, speed watches and foot tours, and made me realize that policing isn’t only chasing bad guys around. I got to talk to a lot of other volunteers who are currently training to be police officers and/or taking a criminology course. I really liked being able to talk to those people and I improved my communication skills. Overall my experience working with SCPS was really positive and really benefited me. I would recommend volunteering for Surrey Crime Prevention Society for anyone interested in policing and anyone looking to become a police officer as it looks really good on your resume.” Donald Cosens – Career Facilitator, Queen Elizabeth Secondary “It is a great experience for students interested in a policing or border security career. It helps to let them know if this type of work is something they are interested in and also gives them face time with students in university that are already a few steps ahead of them and sometimes offer great advice.” 12 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 LEAP High School Work Experience Program 13 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 Program Occurrences 1,242 locations of graffiti removed Community Enhancement Program in the City of Surrey 4 Businesses 1 City Property 1,226 BC Hydro Property 9 Miscellaneous 2 Railway boxes 27 Site Visits for Adopt a Street – Community Clean-Up Hours 604 total Community Enhancement Hours Overview The Community Enhancement Program works to clean up graffiti and pick up garbage on adopted streets in the City of Surrey. Volunteers conduct tours around the city locating, reporting, and cleaning up graffiti. This program is primarily delivered by clients (individuals who are required to serve court-appointed community service hours). SCPS works with community partners including Probation, Corrections, Ministry of Children and Family Services who have clients who need to do community service hours appointed by the courts. Clients, youth and adult offenders, are able to support their community by giving back. There are limited opportunities for clients to fulfill their court-appointed hours in the City of Surrey. By offering these clients an opportunity to do something positive as opposed to negative, participants of this program get to experience the benefit of seeing how their work impacts communities in a positive way. SCPS’s Community Enhancement programs aims to improve the beautification of the city by removing graffiti in throughout the City of Surrey. Additionally, this program enables individuals to fulfill their community service hours and supporting their community. SCPS actively works with by-laws to ensure there is a cohesive effort put forth to creating awareness about graffiti and reporting strategies. Our volunteers and staff regularly participate in community clean ups throughout the City. We have adopted two streets and are committed to maintaining them regularly. These include community clean-ups spearheaded by Business Improvement Associations, RCMP and community groups. 14 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 Community Enhancement Program 15 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 Program Occurrences Traffic Safety Programs: 286 locations were monitored throughout the City of Surrey Speed Watch and 119 were identified as high crash areas Distracted Driving 86 school zones 81 playgrounds 73,256 vehicles were recorded through our Speed Watch Program 20,503 vehicles were clocked going 10 kilometers above the speed limit 7 Volunteers attended ICBC Speed Watch Training 29,938 vehicles were recorded through our Cell Watch Program 756 vehicles were observed with drivers distracted by cell phone use Volunteer Hours 2,385 Hours 40 Volunteers Overview The Traffic Safety Program is delivered throughout the City of Surrey by volunteers trained specifically in this program to carry out speed watch and distracted driving activities in school zones, playground zones and high risk crash sites, which are the priority focus of this program. Volunteers in the Traffic Safety Program conduct speeding and distracted driving education and awareness initiatives at high risk locations as identified by community partners, ICBC and the RCMP. Volunteers set up equipment in order to provide drivers with a visual reminder to slow down. Information regarding the traffic safety program is provided to ICBC, providing them with detailed information with regards to specific speed zones and distracted driving locations. This program also supports special requests from businesses and community partners as well as private citizens. The impact of this program is immediate as drivers slow down once they see a Speed Watch team at these specific locations. We have successfully recruited Team Leads and new volunteers for this program. Team Leads train new volunteers and ensure that there is adequate training in place to effectively carry out the program. The added benefit compared to the unmanned stand-alone reader is our volunteers and reader boards are mobile and can move within the city responding to the latest issues relating to speeding as opposed to being permanently placed at one location. Ultimately, the flexibility of our program results in many motorists slowing down. Motorists who slow down with the presence of Speed Watch may result in a reduction of crashes. Speed Watch is active on both clear and cloudy days and with the change in seasons, hours will be adjusted accordingly. Introduction of the Distracted Driving piece is now integrated into the scheduling of the Traffic Safety Program and referred to as the Distracted Driving Program. Surrey Crime Prevention Society recently introduced the Speed Watch Application for iPhones designed by the Vancouver Police Department to track all measures. 16 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 Traffic Safety Program 17 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 Program Special Events Occurrences 67 special events, supported by Surrey Crime Prevention Society, participated in by staff and volunteers, providing the following: Tour Event Area- Volunteers conduct foot and bike tours during the event Traffic Safety – Volunteers participate in the delivery of traffic safety initiatives in support of the event Volunteer Hours 2,038 Hours contributed to special events in 2015 Surrey Crime Prevention Society supports special events throughout the City of Surrey including Fusion Festival, Canada Day, Vaisakhi Parade, Cloverdale Rodeo, Surrey Children`s Festival, and many more. 20 events supported 138 volunteers participated 721 volunteer hours contributed Volunteers also support community events for other charities and not-for-profit organizations including Surrey Urban Mission, the Surrey Food Bank, and Community Living BC. 18 events supported 92 volunteers participated 423 volunteer hours contributed 15 events supported Traffic Control – Volunteers support 170 volunteers participated 828 volunteer hours contributed traffic control and assist with parking Engage the public and event attendees Overview 14 events supported 18 volunteers participated 66 volunteer hours contributed Participation in special events helps foster community engagement and positive relationships with community partners and participants. SCPS adopts various roles when supporting special events including traffic control (only on private property), safety tours, activities, public education and awareness and Traffic Safety Fatal Vision obstacle course, LOAC audits and CCSW. SCPS has demonstrated heightened participation in public safety and awareness initiatives throughout the City by actively contributing to each of the 38 events and projects. At each of these events, SCPS engaged the community by distributing collateral, conducting LOAC audits and educating the general public about tools available to them. SCPS actively distributed: ‘Do Your Part’ Cards Transit Text Cards ICBC Collateral City of Surrey – Neighborhood Enhancement pamphlets City of Surrey – Wire Theft pamphlets City of Surrey- App Education SCPS successfully connected with over 5,000 individuals in the community through public education and awareness initiatives during special events and projects. Newton BIA Community Walks: 18 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 The Newton BIA introduced a regular community clean up scheduled for the first Friday of each month. SCPS volunteers and staff regularly participated in this clean up and were a reliable community partner working with the community partners in Surrey. Global TV | BCLC Commercial: We were approached by the Lottery Corporation to feature our Traffic Safety Program on a commercial. As a recipient of the Gaming Grant, the lottery corporation wanted to feature the work we do and demonstrate how the funding is benefitting Surrey. Newton “70A” Project: Working with community partners to identify solutions to an area that had criminal activity occurring, resulting in the area being cleaned up and turned into a usable pet park. Below are a few of the special events we supported: Surrey Coast Capital Teen Fest | Groundhog Day | Raise the Roof Toque Tuesday Hockey Day | Surrey Urban Mission: Coldest Night of the Year Youth Anti-Violence Prevention Forum | Vaisakhi Parade | Community Forum | Party for the Planet | Surrey Food Bank Breakfast with the Bank | Clayton Community Festival | LA Matheson Road Safety Week | Cloverdale Rodeo | Surrey International Children’s Festival | #LOVEITLOCKIT Bike Theft Prevention Event | Alexandra Neighbourhood House Festival | Guildford Recreation Centre - Pool Unveiling | Centre for Child Development - 14th Annual Run, Walk & Roll for Kids | Downtown Surrey Community Cleanups | Doors Open at City Hall | Newton Community Festival |Whalley’s Corner Community Festival | North Delta Family Day Parade | Canada Day | Fleetwood Multicultural Fair | Fusion Festival | 70A Newton Block Party | Fleetwood Festival | CN Rail Family Days | Surrey Youth | SFU Volunteer Fair | Kwantlen Volunteer Expo | Mayor’s Ball | LA Matheson Career Fair | Spooktacular Newton | Pumpkin Patrol | Remembrance Day Parade | SFU Criminology Department – Law Enforcement Career Fair | City of Surrey – Tree Lighting Festival 19 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 Special Events 20 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 Special Projects Fire Safety: Transit Watch: ICBC: RCMP: Number of Volunteers Volunteer Hours Overview 72 volunteers participated in the Fire Safety project 261 Public Interactions 345 volunteer hours contributed to this project Volunteers participate in special projects throughout the City of Surrey to support raise awareness around various issues. Volunteers participated in a variety of special projects throughout the year by providing public awareness and education, traffic control, foot | bike tours, mobile tours, media awareness | road safety campaigns. 750 Transit cards distributed 2,139 volunteer hours contributed to the transit watch program Through participation with various community partners, volunteers are effectively engaging the community in a variety of ways while positively enhancing community safety within the City of Surrey. 7 events 70 volunteers 9 events 28 volunteers 1,282 LOAC Audits 292 volunteer hours contributed 81 hours Below are examples of some of the projects we participated in: RCMP | Transit Police Pop Up Tent: SCPS was invited to participate in this initiative with our volunteers. Transit Watch Media Launch: Partnership with Transit Police and Surrey Crime Prevention Society observing and reporting around transit stations in Surrey. Surrey Fire Department - Phased Fire Safety Project: Phase One: Reaching out to residents in and around parks in Surrey that were at high risk during a lengthy drought within the City of Surrey Phase Two: Distributing literature and volunteers having conversations about fire safety with residents within specific areas in the City Phase Three: Dropping door hangers off to residential homes within Surrey about fire safety Operation Hang Up (ICBC | RCMP): Working with community partners on raising awareness around safe driving habits in school zones 21 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 Special Projects 22 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 Program Special Community Safety Committees Name of Committee RCMP Information Safety Teams – NIST | WIST | CCG | Cloverdale Hours 541 Hours Overview Surrey Crime Prevention Society staff participate in a number of community safety meetings, working collaboratively with community partners on strategies to address safety concerns arising from the community. Newton BIA Downtown BIA Networking Events Forums In addition, SCPS participates in a number of special meetings held throughout the year and sponsored by community partners including: Surrey Board of Trade | RCMP | City of Surrey | Business Improvement Associations | Business | Community Groups | Surrey Schools | Kwantlen Polytechnic University | Simon Fraser University Workshops Presentations 70A Project Meetings Public Intoxication Committee Neighbourhood Community Safety Meetings Surrey Board of Trade: Crime & Justice Committee | Human Resources Whalley Community Improvement Association Transit Police Chief’s Community Council Anti-Wire and Metal Theft Committee Federal Government – MP offices 23 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 Program Office Volunteers Occurrences Office Volunteers supported the Surrey Crime Prevention Society main office Volunteer Hours 1,281 hours 10 volunteers Overview Office volunteers support various projects at our head office that include, but are not limited to program development, statistical auditing, marketing collateral development, and program reporting. The work performed by office volunteers enables us to accurately track and measure program reporting, ensuring consistency and data integrity. Jenna Sidhu – Office Volunteer | Student, Kwantlen Polytechnic University “I have been volunteering at Surrey Crime Prevention for four years as an office administrator. At the very beginning, I learnt numerous computer skills that allowed me to keep track of records for each individual program. I think that by learning computer skills that are transferable to any career objective that has to do with administration. Overall, my time at Surrey Crime Prevention has been very good and valuable. I have learned many skills over the years, such as social skills, and office skills that will allow me to work in groups and individually.” Jennifer Dosanj – Office Volunteer “I have Volunteered with Surrey Crime Prevention Society since January of 2013. I have participated with office administration for 3 years and took park in the Speed Watch Program last summer where I applied use of the Speed Watch app to measure speeding vehicles in the community. In my role as an office volunteer, I have gained office administration experience in data entry, cross-referencing data and filing. Through these activities, I have learned to be more efficient, increased my knowledge of applications such as Microsoft Excel, increased my confidence in engaging with staff and volunteers which has allowed me to make many friendships with my peers. Through volunteering, I have increased my skill sets and will allow me to apply these skills to future career objectives, such as typing skills and am working to improve my ability to speak with clients on the phone. I most enjoy interacting with the office staff and the ability to take part in special events and projects where I engage with the community.” Manpreet Attwal “I chose to volunteer at Surrey Crime Prevention Society because I wanted to give back to my community. This organization also helps me learn more about the crime in our society and different techniques that can be used to reduce it. Some of the skills that I have developed while working for this society include networking, leadership, organizational and communication. I feel more connected with the community when I participate in special events such as Refugee form. It helps me learn about the problems that the community is facing. This experience has helped me enhance my communication skills. It has allowed me to over come my fear of speaking in public (Omni news interview and The Leader newspaper interview)”. Cindy Nguyen “I chose to volunteer with SCPS because it was a chance for me to develop skills and interact with new types of people. I’ve volunteered at other places before and I wanted to volunteer at SCPS to experience different environments and situations. I haven’t necessarily developed new skills, but I have strengthened some skills such as communication, the ability to problem solve under pressure, how to deal with unwanted environments and work more efficiently. SCPS allowed me to connect with different types of people (including at the office and during foot tours). Developing people skills through teamwork, interacting with residents around the area and helping out at few events helped me feel more involved my surroundings. While being in school and volunteering at multiple other places, SCPS helped me visualize the type of career that I may be more suited for. Volunteering has allowed me to step out of the box and strengthened/learned many useful skills for a similar future career path”. 24 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 Office Volunteers 25 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 Program Training and Development Occurrences 585 volunteers participated in Surrey Crime Prevention Society training: Bike training Volunteer Orientations Emergency First Aid Response ICBC Speed Watch Team Leader Training Mentorship Training Refresher Trainings Symposium – Human Resources Training Transit Watch Training Volunteer Hours 1,934 Training & Development Hours Overview Volunteers successfully completed various training opportunities. SCPS training has been revised and is more interactive, engaging and thorough. We work closely with community partners to ensure our training meets the needs of the community. SCPS volunteers participated in an Abandoned Premises Project with the Surrey RCMP for which they received a project-specific training session. The Surrey Firefighters Association generously donated 75 free First Aid Emergency Response Training sessions to SCPS volunteers. 26 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 Training and Development 27 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 Program Citizens Community Safety Watch Occurrences 366 shifts were completed Volunteer Hours 5,139 Hours These volunteers toured throughout the 49 Volunteers City of Surrey observing various activities 46,261 vehicle plates checked through SARS 16 stolen vehicles were recovered as a result of our volunteers 76 incidents of drug/alcohol use 30 incidents of drivers under the influence 171 reports to RCMP Overview Volunteers participating in the Citizen’s Community Safety Watch Program conduct tours in personal vehicles, observing and reporting unsafe behavior throughout the City of Surrey. During tours, volunteers focus on reporting stolen automotive recovery, detection of impaired drivers, as well as observing and reporting on any suspicious activity requiring a response from community partners. The Citizen’s Community Safety Watch Program is a model which was adopted on the concept of Citizen’s on Patrol. This program is an opportunity for dedicated members of the community to support safety initiatives in their communities. These volunteers are engaged in creating awareness in all five district locations. The Citizen’s Community Safety Watch Program operates 4 days per week – Thursday, Friday, Saturday and Sunday from 8:30pm to 2:30am. Through the Citizen’s Community Safety Watch Program, volunteers support community partners on many projects to identify additional suspicious activity that may exists in the City. Special requests are made through various service agencies requiring volunteers’ assistance. Reports are sent to District Commanders after every shift by Community Safety Specialists regarding any incidents that had occurred in their districts during the shift. SCPS additionally provides updates to their community partners on a regular basis and supplies additional information as required. The Citizens Community Safety Watch Program supports community safety through observing and reporting with volunteers using their own personal vehicles. Volunteers receive reimbursement for their fuel costs. 28 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 Volunteers involved with this program observed the following activities during this timeline: Stolen auto recovery Driving under the influence Drinking in public Dangerous driving Drinking on school grounds | in public Public intoxication Expired vehicle insurance Solicitation Noise disturbances Vandalism Loitering in bus loops, parks, playgrounds, school grounds, shopping centres and other public areas Graffiti | Illegal dumping Volunteers drive throughout communities in the city paying attention to parks, school grounds, businesses, industrial parks, shopping centres, libraries, recreation centres and beaches. They also support areas within the five district offices in Surrey and work on specific hot spots that are identified by the district commanders. Our program reporting also includes reporting to other community partners on the following: Waste Watch | illegal dumping | unsightly premises By-law reporting Fire prevention and observation Reporting to the community on individuals who are homeless Panorama Ridge Community Safety Watch 29 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 Citizen’s Community Safety Watch Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 Photo by Amy Reid, The Surrey Now 30 Community Safety Tours Occurrences Volunteer Hours Overview Newton Community Safety Tour Program 937 volunteer foot tours took place at Newton 3,922 Hours of which 1,146 supported Transit Watch SCPS volunteers are scheduled for active tours on a regular rotation. During the winter season, volunteers tour from 3:00 pm to 7:00 pm and during the summer months they tour from 4:00 pm – 8:00 pm five days a week. Volunteers tour in and around the following areas: Costco Canadian Superstore Shoppers and Price Smart areas Newton Rec Centre Newton Library | Newton Seniors Centre Safeway and Movie Theatre areas 72 volunteer bike tours took place at Newton 34 Volunteers 182 calls of service where made to the RCMP, Transit Police, Paramedics, Surrey Fire and By-Laws. 2,903 LOAC Volunteers are in regular communication with community partners including the Newton BIA and the new By-Law Community Safety Officers and work with them on issues in the Newton area. Our volunteers actively tour both on foot and on bikes. Volunteers work with community partners in and around the Newton area and report on the following: Stolen auto recovery Driving under the influence Drinking in public Public intoxication Expired vehicle insurance Solicitation Vandalism Loitering - bus loops, parks, playgrounds, school grounds, shopping centres and other public areas Graffiti Illegal dumping | Unsightly premises By-law reporting LOAC Reporting to community partners on individuals who are homeless Volunteers support special projects as identified by our community partners throughout the year. 31 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 Community Safety Tours South Surrey Occurrences Volunteer Hours 41 volunteer tours 117 Hours 11 Calls of Service 16 Volunteers 2,936 LOAC audits Overview In 2015, SCPS introduced tours in South Surrey. SCPS volunteers tour from 3:00 pm to 7:00 pm and during the summer months they tour from 4:00 pm – 8:00 pm five days a week. Volunteers are in regular communication with community partners in South Surrey and work with them on issues in the area. Volunteers actively tour in vehicles, on foot and work very closely with the community partners in and around the South Surrey area and report on the following: Stolen auto recovery Driving under the influence Drinking in public Public intoxication Expired vehicle insurance Solicitation Vandalism Loitering - bus loops, parks, playgrounds, school grounds, shopping centres and other public areas Graffiti Illegal dumping | Unsightly premises By-law reporting LOAC Reporting to community partners on individuals who are homeless Volunteers support special projects as identified by our community partners throughout the year. 32 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 Community Safety Tours Cloverdale | Clayton Heights Occurrences Volunteer Hours 41 volunteer tours 117 Hours 1 Calls of Service 16 Volunteers 350 LOAC audits Overview In 2015, SCPS introduced tours in Cloverdale. SCPS volunteers tour from 3:00 pm to 7:00 pm and during the summer months they tour from 4:00 pm – 8:00 pm five days a week. Volunteers are in regular communication with community partners in this area and actively tour in vehicles and work very closely with the community partners and hired security in and around the Cloverdale | Clayton Heights area and report on the following: Stolen auto recovery Driving under the influence Drinking in public Public intoxication Expired vehicle insurance Solicitation Vandalism Loitering - bus loops, parks, playgrounds, school grounds, shopping centres and other public areas Graffiti Illegal dumping | Unsightly premises By-law reporting LOAC Reporting to community partners on individuals who are homeless Volunteers support special projects as identified by our community partners throughout the year. 33 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 Community Safety Tours Guildford Community Safety Tour Program Occurrences Volunteer Hours 685 volunteer tours 2,776 Hours 43 Calls of Service 29 Volunteers 8,526 LOAC audits Overview SCPS volunteers are scheduled for active tours on a regular rotation. During the winter season, volunteers tour from 3:00 pm to 7:00 pm and during the summer months they tour from 4:00 pm – 8:00 pm five days a week. Volunteers are in regular communication with the various managers at city properties and work with them on issues in the neighbourhood. Our volunteers actively tour both on foot and on bikes. We work very closely with the property managers in and around the Guildford area and report on the following: Stolen auto recovery Driving under the influence Drinking in public Public intoxication Expired vehicle insurance Solicitation Vandalism Loitering - bus loops, parks, playgrounds, school grounds, shopping centres and other public areas Graffiti Illegal dumping | Unsightly premises By-law reporting LOAC Reporting to community partners on individuals who are homeless Volunteers support special projects as identified by our community partners throughout the year. 34 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 Community Safety Tours Downtown Surrey Community Safety Tour Program Occurrences 748 volunteer tours took place 80 Calls of Service Volunteer Hours 3,620 Hours of which 993 supported Transit Watch 6,989 LOAC audits 37 Volunteers Overview SCPS volunteers are scheduled for active tours on a regular rotation. During the winter season, volunteers tour from 3:00 pm to 7:00 pm and during the summer months they tour from 4:00 pm – 8:00 pm five days a week. Volunteers are currently scheduled to tour the Downtown Surrey area which includes the following areas: Chuck Bailey Holland Park North Surrey Recreation Centre City Centre Public Library Sky Train SFU Central City’s surrounding area Our volunteers are in regular communication with various managers at city properties and work with them on issues in the neighbourhood. Volunteers actively tour both on foot and on bikes. Volunteers work with the community partners in and around the Downtown Surrey area and report on the following: Stolen auto recovery Driving under the influence Drinking in public Public intoxication Expired vehicle insurance Solicitation Vandalism Loitering - bus loops, parks, playgrounds, school grounds, shopping centres and other public areas Graffiti Illegal dumping | Unsightly premises By-law reporting LOAC Reporting to community partners on individuals who are homeless Volunteers support special projects as identified by our community partners throughout the year. 35 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 Community Safety Tours Fleetwood Community Safety Tour Program Occurrences Volunteer Hours 496 volunteer tours took place 2,013 Hours 63 Calls of Service 30 Volunteers 7,968 LOAC Overview SCPS volunteers are scheduled for active tours on a regular rotation. During the winter season, volunteers tour from 3:00 pm to 7:00 pm and during the summer months they tour from 4:00 pm – 8:00 pm five days a week. Volunteers tour the Fleetwood Recreation Centre and surrounding areas. In addition, they tour the Fleetwood Library and forested area behind the recreation centre. As a result of the presence of SCPS volunteers, there has been a dramatic reduction of break-ins to vehicles parked at the recreation centre. Tours also include surrounding areas including businesses, public library and retail outlets in the surrounding area. Volunteers are in regular communication with various managers at City properties and work with them on issues in the neighbourhood. Volunteers actively tour both on foot and on bikes. We work very closely with the property managers in and around the Fleetwood area and report on the following: Stolen auto recovery Driving under the influence Drinking in public Public intoxication Expired vehicle insurance Solicitation Vandalism Loitering - bus loops, parks, playgrounds, school grounds, shopping centres and other public areas Graffiti Illegal dumping | Unsightly premises By-law reporting LOAC Reporting to community on individuals who are homeless Volunteers support special projects as identified by our community partners throughout the year. 36 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 Community Safety Tours 37 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 38 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 39 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 Earned Media 2015 Links http://www.cbc.ca/news/canada/british-columbia/transit-watch-programlaunched-to-help-stop-crime-in-surrey-b-c-1.3017149 Programs Transit Watch Program Overview Surrey Crime Prevention Society has successfully engaged media on the many projects and programs they deliver. http://globalnews.ca/video/1915109/surrey-transit-watch-aims-to-improvepublic-safety SCPS has been featured locally, regionally and nationally with print, television and through social media. http://www.thenownewspaper.com/news/300361121.html Attached are a few of the links to the featured stories where SCPS has been either involved through community partnerships or spearheading new programs and raising awareness about the work delivered by volunteers in Surrey. http://www.thenownewspaper.com/community/300358021.html?mobile=true Funding Increase http://www.thenownewspaper.com/community/307709031.html Trigate Donation https://www.westlandinsurance.ca/bc/news/2015/09/24/westland-partners-withthe-surrey-crime-prevention-society http://www.thenownewspaper.com/community/300367621.html?mobile=true Westland Insurance http://www.thenownewspaper.com/community/327464901.html https://issuu.com/blackpress/docs/i20150917045022249 Recognition http://www.businessinsurrey.com/wwwbusinessinsurreycom/2015/10/9/winners- SBOT announced-2015-surrey-police-officer-of-the-year-awa.html http://commons.bcit.ca/broadcastnews/2015/04/23/surrey-safety-leader-onyouths-you-cant-paint-everybody-with-the-same-brush/ http://bc.ctvnews.ca/newton-residents-call-for-action-in-wake-of-julie-paskall-sdeath-1.1618889/comments-7.471387 Community http://www.ctvnews.ca/mobile/video?clipId=708308 Programs 40 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016 SUMMARY Surrey Crime Prevention Society continues to deliver the many programs in the City of Surrey working closely with the Crime Reduction Team, RCMP, ICBC, Surrey Fire, Surrey Library, Surrey Parks and Recreation, Surrey By-Laws and many community partners in the private and public sector. SCPS will continue to develop strategies in collaboration with our community partners in order to maximize the success of the programs offered by SCPS. The Outcomes Measures Framework for 2016 will continue to include key measures that reinforce the effectiveness of our programs in the City of Surrey. SCPS looks forward to the on-going partnership with the City of Surrey and continued success through collaboration, dedication and communication. Karen Reid Sidhu, Executive Director 41 Prepared by Karen Reid Sidhu, Executive Director January 31st, 2016