Qimonda Intranet: creative, passionate and fast A close look at the project and processes for a multilanguage corporate Intranet with regional Websites OpenCMS.days 2008 Hannes Distler Agenda About About Qimonda Qimonda Carve Carve Out Out the the 1st 1st Wave Wave –– the the Internet Internet Carve Carve Out Out the the 2nd 2nd Wave Wave –– the the Intranet Intranet Solution Solution Design Design Global Global Site Site Architecture Architecture Content Content Structure Structure and and Design Design Local Local and and Corporate Corporate Content Content Service Service Oriented Oriented Content Content Multi-language Multi-language People People and and Processes Processes Qimonda · Hannes Distler· April 2008 · Page 2 For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. We are a Top 3 Global DRAM Manufacturer* Our Our Company Company Our Our Global Global Footprint: Footprint: FY FY 07 07 Revenues Revenues EUR EUR 3.6bn 3.6bn • NYSE listed since August 9, 2006 12% 18% • 13,500 employees globally Europe North America • Major R&D operations in 6 locations on three continents • Manufacturing facilities in Europe, North America and Asia Our Our Products Products 37% Asia / Pacific 33% Japan Strong Strong Customer Customer Base Base • Broad and growing range of DRAM products for infrastructure, graphics, mobile and consumer applications • Standard DRAMs for use in PCs and workstations *Calendar year 2007, by revenues. Source: Gartner, February 2008 Qimonda · Hannes Distler· April 2008 · Page 3 For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. Agenda About About Qimonda Qimonda Carve Carve Out Out the the 1st 1st Wave Wave –– the the Internet Internet Carve Carve Out Out the the 2nd 2nd Wave Wave –– the the Intranet Intranet Solution Solution Design Design Global Global Site Site Architecture Architecture Content Content Structure Structure and and Design Design Local Local and and Corporate Corporate Content Content Service Service Oriented Oriented Content Content Multi-language Multi-language People People and and Processes Processes Qimonda · Hannes Distler· April 2008 · Page 4 For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. Carve-out from Infineon Preparation Preparation Implementation Cello – the logical next step Implementation in the IFX journey Carve-Out Internet/Intranet Website Supervisory Board Decision Carve-Out Qimonda listed Official Announcement November 17, 2005 March 31, 2006 Qimonda · Hannes Distler· April 2008 · Page 5 NYSE May 1, 2006 March 31, 2008 August 9, 2006 For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. Carve-out: 1st Wave – the Internet Reasons Reasons for for Change Change •• Establish Establish new new Brand Brand and and Corporate Corporate Image Image Challenges Challenges •• Corporate Corporate Identity Identity theoretically theoretically developed, developed, but but not not lived lived •• Extremely Extremely fast fast setup setup (6 (6 weeks) weeks) Requirements Requirements •• Web-Contentmanagement Web-Contentmanagement System System with with Static Static export export •• Provide Provide aa cost cost efficient efficient solution solution (opensource (opensource preferred) preferred) Fits Fits to to IT IT Infrastructure Infrastructure and and Landscape Landscape •• •• Know-how Know-how must must be be available available (internal (internal and and designdesignagency) agency) Qimonda · Hannes Distler· April 2008 · Page 6 For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. Agenda About About Qimonda Qimonda Carve Carve Out Out the the 1st 1st Wave Wave –– the the Internet Internet Carve Carve Out Out the the 2nd 2nd Wave Wave –– the the Intranet Intranet Solution Solution Design Design Global Global Site Site Architecture Architecture Content Content Structure Structure and and Design Design Local Local and and Corporate Corporate Content Content Service Service Oriented Oriented Content Content Multi-language Multi-language People People and and Processes Processes Qimonda · Hannes Distler· April 2008 · Page 7 For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. Carve-out from Infineon Preparation Preparation Implementation Cello – the logical next step Implementation in the IFX journey Intranet independence Carve-Out Internet/Intranet Website Supervisory Board Decision Carve-Out Qimonda listed Official Announcement November 17, 2005 March 31, 2006 Qimonda · Hannes Distler· April 2008 · Page 8 NYSE May 1, 2006 March 31, 2008 August 9, 2006 September 30, 2007 For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. Qimonda – Global Reach Worldwide: 13,500 employees Dublin Burlington Munich Cary San José Austin Richmond Raleigh Houston High Blantyre Dresden Padua Milan Vimercate Porto Shanghai Bejing Xi'an Shenzhen Seoul Osaka Tokyo Suzhou Taoyuan Taipei Singapore Malacca Headquarter Sales Qimonda · Hannes Distler· April 2008 · Page 9 R&D Manufacturing For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. Carve-out: 2nd Wave – the Intranet Reasons Reasons for for Change Change •• Independence Independence from from Infineon Infineon •• Establish Establish new new Brand Brand and and Corporate Corporate Image Image •• Limited Limited Support Support Structure Structure •• Extremely Extremely Fragmented Fragmented Intranet Intranet (Content, (Content, Infrastructure Infrastructure and and Applications) Applications) •• Expensive Expensive Solution Solution (Licenses, (Licenses, Support, Support, Infrastructure) Infrastructure) •• No No comprehensive comprehensive Tracking Tracking Scope Scope •• Harmonize Harmonize Web Web Content Content Management Management Systems Systems (CMS) (CMS) •• Improve Improve Usage Usage •• Improve Improve Support Support •• Provide Provide aa cost cost efficient efficient solution solution •• Improve Improve Content Content Quality Quality Qimonda · Hannes Distler· April 2008 · Page 10 For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. Size – What are we talking about Sites Sites Content Content Users Users 11 11 Sites Sites Munich, Munich, Bratislava, Bratislava, Dresden, Dresden, Porto, Porto, North North America, America, Xian, Xian, Singapore, Singapore, Japan, Japan, Suzhou, Suzhou, Taiwan, Taiwan, Malacca Malacca with with multiple multiple languages languages (English, (English, 300 300 Publishers Publishers worldwide worldwide (managing (managing 13,500 13,500 End End Users Users 10,000+ 10,000+ Pages) Pages) German, German, Portuguese) Portuguese) Qimonda · Hannes Distler· April 2008 · Page 11 For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. Intranet Requirements Specific Specific Requirements Requirements What What not not •• Good Good Experience Experience •• No No Documentmanagement Documentmanagement •• Multisites Multisites •• No No Portal Portal •• Reuse Reuse of of Content Content •• No No internal internal Reporting Reporting •• Multi-language Multi-language Support Support •• No No Workflow, Workflow, but but Trust Trust •• Service Service Oriented Oriented Content Content •• No No Frontend Frontend Login Login •• Usermanagement Usermanagement // Governance Governance •• Limited Limited Web Web 2.0 2.0 •• Fit Fit into into IT IT Infrastructure Infrastructure // Landscape Landscape •• No No Development Development Platform Platform for for Applications Applications •• Preview Preview •• Templating Templating •• Friendly Friendly URLs URLs •• Search Search Engine Engine included included •• Low Low Costs Costs •• Support Support in in Germany Germany Qimonda · Hannes Distler· April 2008 · Page 12 For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. Agenda About About Qimonda Qimonda Carve Carve Out Out the the 1st 1st Wave Wave –– the the Internet Internet Carve Carve Out Out the the 2nd 2nd Wave Wave –– the the Intranet Intranet Solution Solution Design Design Global Global Site Site Architecture Architecture Content Content Structure Structure and and Design Design Local Local and and Corporate Corporate Content Content Service Service Oriented Oriented Content Content Multi-language Multi-language People People and and Processes Processes Qimonda · Hannes Distler· April 2008 · Page 13 For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. Options: Global Site Architecture Option 1 Option 2 Option 3 Search Local content Corporate content Qimonda · Hannes Distler· April 2008 · Page 14 Multisite content For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. Agenda About About Qimonda Qimonda Carve Carve Out Out the the 1st 1st Wave Wave –– the the Internet Internet Carve Carve Out Out the the 2nd 2nd Wave Wave –– the the Intranet Intranet Solution Solution Design Design Global Global Site Site Architecture Architecture Content Content Structure Structure and and Design Design Local Local and and Corporate Corporate Content Content Service Service Oriented Oriented Content Content Multi-language Multi-language People People and and Processes Processes Qimonda · Hannes Distler· April 2008 · Page 15 For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. Corporate and Local Content Local Local Intranets Intranets with with global global content content •• Each Each site site has has its its own own Intranet Intranet (so (so called called "local "local Intranet") Intranet") •• A A corporate corporate Intranet Intranet does does not not exist exist anymore anymore •• Corporate Corporate content content is is included included in in every every local local Intranet Intranet •• Corporate Corporate content content is is maintained maintained centrally centrally by by corporate corporate editors editors •• Local Local content content is is maintained maintained by by aa local local editor editor •• Multisite Multisite content content is is corporate corporate content content displayed displayed in in multiple multiple Intranets Intranets •• Multisite Multisite content content is is maintained maintained by by multisite multisite editors editors Qimonda · Hannes Distler· April 2008 · Page 16 Local content Corporate content Multisite content For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. Corporate and Local Content Corp Editor The The Synchronization Synchronization Process Process Synchronization Synchronization •• Not Not all all corporate corporate Content Content is is synchronized synchronized •• Filters Filters can can be be set set with with the the Exclusion Exclusion List List Munich Editor Porto Editor QNA Editor Local content Qimonda · Hannes Distler· April 2008 · Page 17 Corporate content Multisite content For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. Corporate and Local Content - Homepage Legend: Corporate Information Local Information Fixed information Homepage Homepage –– the the homepage homepage aggregates aggregates information information from from Corporate Corporate and and Local Local contents contents Qimonda · Hannes Distler· April 2008 · Page 18 For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. Corporate and Local Content – Human Resources (Munich) Qimonda · Hannes Distler· April 2008 · Page 19 For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. Corporate and Local Content – Human Resources (Porto) Qimonda · Hannes Distler· April 2008 · Page 20 For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. Corporate and Local Content – Human Resources (Bratislava) Qimonda · Hannes Distler· April 2008 · Page 21 For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. Corporate Content Qimonda · Hannes Distler· April 2008 · Page 22 For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. Local Content - Munich Qimonda · Hannes Distler· April 2008 · Page 23 For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. Local Content - Porto Qimonda · Hannes Distler· April 2008 · Page 24 For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. Agenda About About Qimonda Qimonda Carve Carve Out Out the the 1st 1st Wave Wave –– the the Internet Internet Carve Carve Out Out the the 2nd 2nd Wave Wave –– the the Intranet Intranet Solution Solution Design Design Global Global Site Site Architecture Architecture Content Content Structure Structure and and Design Design Local Local and and Corporate Corporate Content Content Service Service Oriented Oriented Content Content Multi-language Multi-language People People and and Processes Processes Qimonda · Hannes Distler· April 2008 · Page 25 For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. Service Oriented Content Site Site Information Information Workplace Workplace Includes all information about the site or region, e.g. site management, addresses and site directions, facility management, etc. (pure local content) Includes portals for work groups, e.g. development engineers, logistic experts and operative staff. (both local and corporate content) Day-to-Day Day-to-Day support support Includes all information and services which support employees in the performance of their daily work, e.g. IT services. (both local and corporate content) HR HR Services Services Includes information and services regarding the personell and professional development of employees, e.g. further training and internal job offers. (both local and corporate content) Programs Programs & & Projects Projects Includes information about current Qimonda programs, initiatives and projects, e.g. Lean Six Sigma. (both local and corporate content) Benefits Benefits Contains information about benefits for the employees, e.g. stock options, incentive plans (both local and corporate content) About About Qimonda Qimonda Local content Corporate content Qimonda · Hannes Distler· April 2008 · Page 26 Contains all content about Qimonda as a whole, e.g. Management Board, products, all Qimonda locations, organization, … (pure Corporate Content) Multisite content For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. The idea behind: Service-oriented Intranet How can I book a Business Trip? "old" intranet Intranet reflecting organizational structure • "Which department handles Business Trips?" • "Maybe Human Resources?" • "I still don't know if this is the right place but I'll look around and maybe find the right page…" • "Oh, there it is, I'll fill out the form and I'm done" Qimonda · Hannes Distler· April 2008 · Page 27 "new" intranet Service-oriented Intranet • "I want to be supported in my daily work, let's try the Day-to-day support section then" • "Wow, there's a direct link to the Travel & Fleetmanagement. That was easy!" For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. Qimonda · Hannes Distler· April 2008 · Page 28 For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. Qimonda · Hannes Distler· April 2008 · Page 29 For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. Qimonda · Hannes Distler· April 2008 · Page 30 For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. Qimonda · Hannes Distler· April 2008 · Page 31 For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. Qimonda · Hannes Distler· April 2008 · Page 32 For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. Qimonda · Hannes Distler· April 2008 · Page 33 For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. Service Oriented Content – Business Trip Qimonda · Hannes Distler· April 2008 · Page 34 For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. Service Oriented Content – Business Trip Qimonda · Hannes Distler· April 2008 · Page 35 For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. Agenda About About Qimonda Qimonda Carve Carve Out Out the the 1st 1st Wave Wave –– the the Internet Internet Carve Carve Out Out the the 2nd 2nd Wave Wave –– the the Intranet Intranet Solution Solution Design Design Global Global Site Site Architecture Architecture Content Content Structure Structure and and Design Design Local Local and and Corporate Corporate Content Content Service Service Oriented Oriented Content Content Multi-language Multi-language People People and and Processes Processes Qimonda · Hannes Distler· April 2008 · Page 36 For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. Multi-language Multi-language Multi-language Concept Concept •• 33 languages languages are are available available -English -English (default) (default) -German -German -Portuguese -Portuguese -extendable -extendable ••Corporate Corporate Content Content should should be be available available in in all all languages languages at at least least in in english english -If -If not not display display "content "content is is not not translated" translated" ••Local Local Content Content should should be be available available in in local local Languages Languages and and english english Qimonda · Hannes Distler· April 2008 · Page 37 For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. Multi-language •• Multi-language Multi-language content content is is created created by by using using -- identical identical folders folders structure structure (1) (1) in in different language folders and different language folders and 2 -- using using siblings siblings (2) (2) to to bind bind 1 language language versions versions together together Identical structures Connected siblings 1 Qimonda · Hannes Distler· April 2008 · Page 38 For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. Agenda About About Qimonda Qimonda Carve Carve Out Out the the 1st 1st Wave Wave –– the the Internet Internet Carve Carve Out Out the the 2nd 2nd Wave Wave –– the the Intranet Intranet Solution Solution Design Design Global Global Site Site Architecture Architecture Content Content Structure Structure and and Design Design Local Local and and Corporate Corporate Content Content Service Service Oriented Oriented Content Content Multi-language Multi-language People People and and Processes Processes Qimonda · Hannes Distler· April 2008 · Page 39 For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. People and Processes End End Users Users •• Questionnaire Questionnaire // Analyses Analyses •• Constant Constant Project Project Communication Communication •• Marketing Marketing Sessions Sessions •• Newsletter Newsletter (New (New Content Content and and Functionality) Functionality) •• The The First First impression impression matters matters Publisher Publisher Network Network •• Workshops Workshops (e.g. (e.g. Global Global Architecture) Architecture) •• Governance Governance (Roles (Roles & & Responsibilities) Responsibilities) •• Enable Enable the the Publishers Publishers (Trainings) (Trainings) •• Workshops Workshops (Content (Content and and Structure) Structure) •• Newsletter Newsletter (new (new Functionality) Functionality) •• Constant Constant Consulting Consulting Qimonda · Hannes Distler· April 2008 · Page 40 For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. Summary Intranet: creative, passionate and fast You need a great solution, the people & processes to keep it alive Qimonda · Hannes Distler· April 2008 · Page 41 For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. Qimonda · Hannes Distler· April 2008 · Page 42 For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. We are Creative, Passionate and Fast We love to explore ideas. We reconfigure the present. We challenge existing rules to enable the future. Qimonda · Hannes Distler· April 2008 · Page 43 We work hard to make them happen. We anticipate opportunities. We execute efficiently. For internal use only · Copyright © Qimonda AG 2008 · All rights reserved. Thank you The World's Leading Creative Memory Company